Customer reviews for kaiserwillys.com

4.8 / 5

Calculated from 1772 reviews obtained over the last 12 months

4650 reviews since 04/04/2018

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Kaiser Willys is praised for exceptional quality and a wide selection of vintage vehicle parts, with knowledgeable staff and timely service.

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  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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icon sparkle Review Summary

Kaiser Willys is praised for exceptional quality and a wide selection of vintage vehicle parts, with knowledgeable staff and timely service.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 5 / 5
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    The site is very easy to navigate with clear drop down menues.

    Review of , following an experience of by DAVID A.

  • 5 / 5
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    Quick response and shipping. Products as described.

    Review of , following an experience of by BYRON C.

  • 4 / 5
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    Found the parts I wanted easily. Ordered and expected them to take a week/week and half to get them with free shipping. But I had the parts in a couple days.

    Review of , following an experience of by BENJAMIN G.

    Answer by kaiserwillys.com
    Flag

    Hey Ben, thanks for the feedback. I always appreciate a review no matter if it’s good or bad as we are constantly striving to improve. Thank you.

  • 5 / 5
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    Great quality and super fast shipping

    Review of , following an experience of by JOHN-MATTHEW H.

  • 5 / 5
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    Very knowledgeable staff. They were able to answer my questions about my project Jeep GPW/CJ2A. Had a small problem with an order and they were quick to resolve it. Good communication and speedy response times. Great expierence ! They have what you need and can get it to you fast.

    Review of , following an experience of by MICHAEL F.

  • 5 / 5
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    I've ordered thousands of dollars in stuff from kaiser willys over the years. On the rare occasion that something isn't right, all I have to do is give them a call and they make it right! Great customer service!!!

    Review of , following an experience of by TOBIN S.

  • 5 / 5
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    Very fast service and great advice from knowledgeable staff. Missed out on the candies on this order.

    Review of , following an experience of by MIKE L.

  • 5 / 5
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    Kaiser Willys is my go-to for CJ2A parts.

    Review of , following an experience of by STEPHEN S.

  • 5 / 5
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    Prompt service. Accurate order completion. i would recommend.

    Review of , following an experience of by BRUCE S.

  • 5 / 5
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    Kaiser/Willys is not only a good source for parts, it is a good source for information. Specifically, people like Jason McDonald have been a great resource during my 1956 CJ-5, “frame-off” restoration project.

    Review of , following an experience of by ROBERT W.

  • 5 / 5
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    Very active response to questions and order inquiries. Parts fit as advertised and are shipped in secure packaging. This supplier is a must-have for Jeep intusiust! Thanks KAISER WILLYS.

    Review of , following an experience of by ROBERT S.

  • 5 / 5
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    Super fast

    Review of , following an experience of by WILLIAM R.

  • 4 / 5
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    Most all of the parts are good and it's easy to get some help from Mike. It would be helpful to know if a part is of good quality and maybe rated, before purchase. Some stuff is junk and it would be important to understand the quality and fit, before purchase. Pelican Parts, will do just that and offer parts at different price points depending on how well it works. I understand, that it can't all be great, it wasn't all that great 80 years ago. From returns and feedback, Kaiser Willys is aware of the shortcomings of some of the parts. Overall, I think that 95% is decent.

    Review of , following an experience of by MALCOLM COLIN A.

  • 5 / 5
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    The parts I received were better than expected. They fit perfectly and were as good or better quality than original.I am very pleased and Will be ordering more parts.

    Review of , following an experience of by KIRK A.

  • 5 / 5
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    excellant service

    Review of , following an experience of by DEWEY B H.

  • 5 / 5
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    Excelente espectacular

    Review of , following an experience of by MIGUEL P.

  • 4 / 5
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    Great, other than waiting on back ordered parts.

    Review of , following an experience of by CRAIG M.

  • 5 / 5
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    Quick & easy ordering, fast shipping!

    Review of , following an experience of by JAMES G.

  • 5 / 5
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    Catalog has always get me what I need may not be able to afford it but I know where it is when I need it

    Review of , following an experience of by GLEN E.

  • 5 / 5
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    The parts seem good and they fit!!! ;) Shipping is fast:) AAA

    Review of , following an experience of by CHARLES B.

  • 5 / 5
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    This is an excellent company to do business with, quality parts and reasonable prices.

    Review of , following an experience of by DAVID R.

  • 3 / 5
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    Love the website, diagrams, selection, etc. but on three separate occasions I order parts and many days later, by the time the parts should be delivered, I am notified that they don’t have the item in stock. My roommate ordered a steering wheel and waited 2 weeks before calling to see what happened and only then did they say it was back ordereded with no date estimate of delivery. They’re happy to charge your card for parts they don’t have. It’s 2024, please correct your inventory management system to avoid this frustration.

    Review of , following an experience of by DALLAS D.

    Answer by kaiserwillys.com
    Flag

    Sorry for any confusion here. We email you right away about any backorders to see what you want to do. If you ever have a question, please reach out to us we are always happy to help out.

  • 5 / 5
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    I got this item for my husband’s birthday. It arrived very quickly and I pleased with their service.

    Review of , following an experience of by PAMELA N.

  • 3 / 5
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    Two items you can look at to improve Previously I ordered an intake exhaust manifolds for a GPW. I installed them but notice exhaust leaks. Due to frustration on my part and lack of time closed t hood and walked away. Now that my schedule has opened up I removed the manifolds and found that there was a large difference in the faces of exhaust and intake. That being a 1/16 of an inch, there by no amount of torque was going to get them to mount flush with the machines head. I removed the 1/16 height difference from the intake manifold via filing by hand. Your company is good but will have to continue to monitor the quality of manufactured parts. Customers such as myself need to be cautious and inspect parts, just because they are new does mean they are to proper specifications.

    Review of , following an experience of by MICHAEL P.

    Answer by kaiserwillys.com
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    Sounds like you got one of the intake manifolds we used to carry. We now have an original reproduction one that is much improved and spot on. We are always happy to help out. I can swap it for you. Hopeful you will reconsider your review, and we can fix you up. Please let me know and I can square you away on this. Thanks!

  • 5 / 5
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    Anything I purchased was on time and was the correct part

    Review of , following an experience of by WARREN A.

  • 5 / 5
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    This website is very easy to navigate. There are many different ways to shop for your vehicle and find parts. The tool section is amazing. They have lots of specialty tools for the jeeps and a few tools that can be used on other vehicles as well. It makes restoring your vehicle or repairing it very easy With their videos and how to instructions.

    Review of , following an experience of by ED S.

  • 5 / 5
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    I had some questions about my transmission, and you were able to answer them. Very helpful company to work with.

    Review of , following an experience of by DALLAS A.

  • 4 / 5
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    The site is okay. I sometimes don't have the correct word to use when searching.

    Review of , following an experience of by RON H.

  • 5 / 5
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    Always willing to help

    Review of , following an experience of by DONALD B.

  • 5 / 5
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    This gift card was sent to my son-in-law who is a jeep aficionado!

    Review of , following an experience of by REBECCA H.

  • 5 / 5
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    They have hard to find parts at a reasonable price and always friendly and helpful on the phone

    Review of , following an experience of by DAVID D.

  • 1 / 5
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    It's been 4 days shy of a month since I placed my order. The website says "awaiting fulfillment" I called a week ago and was told by all miracles of miracles "it just shipped this morning". The website says otherwise. I'm not really impressed at this point.

    Review of , following an experience of by THOMAS R.

    Answer by kaiserwillys.com
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    You haven't gotten anything on this order? We show it shipped out to you already and delivered. I'll reach out to you on and the shipper. Hopefully you will reconsider giving us a one star review. We are always happy to help out on this. We'll get to the bottom on it. www.fedex.com tracking: 778921294844 Can you please check around your residence. We work hard for our reviews and this wouldn't be our fault. If you didn't get it just let me know. Hopefull yyou will reconsider the one star. Again please let me know.

  • 4 / 5
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    no comment

    Review of , following an experience of by MICHAEL S.

  • 5 / 5
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    Easy site navigation. Delivery was quick as could be expected.

    Review of , following an experience of by WILLIAM H.

  • 5 / 5
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    Great parts and quick shipping. I am a happy customer!

    Review of , following an experience of by JOSEPH A.

  • 5 / 5
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    Good quality parts, quick shipping times, and reasonable pricing. The availability on some obscure parts is very nice!

    Review of , following an experience of by JUDSON S.

  • 5 / 5
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    What they said when they said and very fast

    Review of , following an experience of by CHARLES B.

  • 5 / 5
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    Parts were easy to order and shipped quickly. Happy customer!

    Review of , following an experience of by JOSEPH A.

  • 5 / 5
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    HIGHLY RECOMMEND

    Review of , following an experience of by KYLE B.

  • 4 / 5
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    the filling and sending order is exceptional. sometimes within a day of placing the order. I would recommend identifying each part however.

    Review of , following an experience of by EFRAIN C.

  • 5 / 5
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    Very Positive, I have always had very good service. When I did have a problem with a order Mike took care of it immediately and sent me replacement parts overnight shipping. Always have had questions answered and like I said excellent service.

    Review of , following an experience of by DAVID P.

  • 5 / 5
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    Easy to navigate. Prompt shipping.

    Review of , following an experience of by ELWOOD M.

  • 5 / 5
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    easy to find parts, great service.

    Review of , following an experience of by GORDON C.

  • 5 / 5
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    It is very nice dealing with Kaiser Willys. Any questions I’ve had about anything to do with the jeep I have been able to talk directly with a human being and not some AI automated system. They care about the products they sell and they care about their customers and go out of their way to give the customer good service. If you’ve got a Willys, they’ve got everything you need to get it running or keep it running.

    Review of , following an experience of by TRUMAN D.

  • 5 / 5
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    Great Service, and parts.

    Review of , following an experience of by BRADLEY M.

  • 2 / 5
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    had to ask for updates on shipping and some guy said another guy was handling, asked again a few days later and he said the other guy was supposed to update me. few days later i asked again and was asked did the other guy not respond, i said no. I asked again and finally was answered that due to the hurricane he was busy. Then a day later his supplier said the part was discontinued . I asked which part as i ordered a tune up kit.He said all of it , it is a kit . I canceled my order and placed an order for the same parts at Quadtratec , received those parts two days later.

    Review of , following an experience of by GORDY B.

    Answer by kaiserwillys.com
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    Gordy, We were hit with Hurricane Helene here. We were without power at the shop and everyone in the office had no power at their homes. We are always happy to help customers on their orders. Please be understanding of this before we get a 2 star review. Looks like Jason had talked to you on the 30th and we refunded it. My apologies on any confusion here, The SE was just in a bad spot for a week. Hopefully you will reconsider your review given the circumstances. We work hard for our reviews and always want to give a good level of service.

  • 5 / 5
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    Great people - fair prices - good quality and they ship very quickly. Their techs are also available when you have a Willys question for your project.

    Review of , following an experience of by ROBERT W.

  • 5 / 5
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    The best selection of Vintage Parts anywhere. Very fast shipping.

    Review of , following an experience of by JUSTIN D.

  • 4 / 5
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    Perfekt

    Review of , following an experience of by CLAUS V.

  • 5 / 5
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    Finding such an amazing place where I can get parts for my 1955 CJ5 was a God send. I have ordered several times and the parts always some quickly and are great quality. I have only needed their customer service once, (because I ordered the wrong part). They had the correct part shipped out immediately and were amazing to work with. Thanks for always having what I need for my old girl!

    Review of , following an experience of by MARTI I.

  • 5 / 5
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    Great customer service, great selection of Jeep parts, great customer support. The how to videos are very helpful also.

    Review of , following an experience of by SCOTT R.

  • 5 / 5
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    Fair prices for excellent equipment, packed well and shipped fast. What more can I say?

    Review of , following an experience of by DUANE R.

  • 5 / 5
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    Mark Stone came thru and helped while KW was going through power outages. Really appreciated the commitment!

    Review of , following an experience of by MARK K.

  • 3 / 5
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    I was able to order the part with relative ease and it delivered quickly, however it was the wrong part.

    Review of , following an experience of by M M. *

    *Pseudonymized data at the request of the author

    Answer by kaiserwillys.com
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    You should have gotten a master cylinder from us. What did you receive?

    Answer by kaiserwillys.com
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    You should have gotten a master cylinder from us. What did you receive?

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  • 5 / 5
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    Awesome place with great folks working there.

    Review of , following an experience of by JIM W.

  • 5 / 5
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    Very happy excellent service nice people to work with -continued customer for my willys projects

    Review of , following an experience of by TIMOTHY E.

  • 4 / 5
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    It would be good for all parts to be marked when shipped out for us amateurs to be identified them.

    Review of , following an experience of by EFRAIN C.

  • 5 / 5
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    Quality parts and very good service Shipping is fast but is quite expensive compared to others

    Review of , following an experience of by HUBERT P.

  • 5 / 5
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    I liked the ease of working through the websites and the speed of delivery.

    Review of , following an experience of by WILLIAM M.

  • 5 / 5
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    Great service. Good advice

    Review of , following an experience of by MARTIN D.

  • 5 / 5
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    I'm working on a 1946 Willys CJ2A after inheriting the project in parts from my Dad. The Kaiser Willys website is easy to use and I can readily identify, find, and purchase the parts I need. When I have had questions, email responses have been prompt and clear. They have a number of instructional videos that have also been helpful. Between the videos and the "shop by diagram" feature, my rebuild process has been much easier. I highly recommend them as a source for parts and information.

    Review of , following an experience of by TED P.

  • 4 / 5
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    My item was out of stock. A representative contacted me the next day to inform me, but it would have been nice if the website had been updated to reflect correct status of the item. Having said that, it was handled professionally and I will order from Kaiser Willys again if given the chance.

    Review of , following an experience of by ROBERT H.

  • 5 / 5
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    Outstanding service and a massive selection of parts. You must check out the forums for expert advice and knoi

    Review of , following an experience of by DAVID A.

  • 4 / 5
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    It is reliable, but the cost of delivery is very high, in my case it was several times higher than the price of the goods.

    Review of , following an experience of by PÉTER ANTAL P.

  • 5 / 5
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    Great resource, quick delivery …

    Review of , following an experience of by JAMES R.

  • 5 / 5
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    Kaiser Willys is reputable dealer of hard to find CJ parts that stand behind what they sell. I highly recommend to all CJ owners out there they look here first. Always happy with the .

    Review of , following an experience of by NEIL S.

  • 5 / 5
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    More than an amazing inventory of parts is the personal, detailed help available from the company’s people. Mark and Mike patiently walked me through a difficult change in my Jeep’s fuel pump replacement. Mark, especially, took my calls, put up with my ignorance, and explained what I was up against and how to make everything work. And everything worked, indeed. My 72 year old Jeep is back on the road. Thanks, guys, for your help!

    Review of , following an experience of by DAVE K.

  • 5 / 5
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    I use the catalog and then enter part #s into the search. That works for me as I'm old school. Anyway the parts seem good and prices reasonable and shipping fast with good communication on tracking. All in all, very pleased:)

    Review of , following an experience of by CHARLES B.

  • 5 / 5
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    I dislike writing reviews

    Review of , following an experience of by SPACE M.

  • 5 / 5
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    Great products, fast shipping.

    Review of , following an experience of by TIM E.

  • 5 / 5
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    Very complete catalog. You will find what you are looking for. Customer service is top. Very friendly and supportive staff. If there is an issue with your order, they will help you and solve it.

    Review of , following an experience of by CHRISTIAN P.

  • 5 / 5
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    Great service.

    Review of , following an experience of by GEORGE H.

  • 5 / 5
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    Faster than Jimmy John's. Great service, very quick delivery.

    Review of , following an experience of by WILL R.

  • 5 / 5
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    I had a question about my order. Mike answered it even though you folks were dealing with a terrible storm. Thanks for what you do. Thanks for sharing and serving the Jeep passion with us. Our prayers continue for you and your neighbors.

    Review of , following an experience of by MARV S.

  • 3 / 5
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    wrong part shipped ,parts back ordered, second day air-four days

    Review of , following an experience of by S S. *

    *Pseudonymized data at the request of the author

    Answer by kaiserwillys.com
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    On this order I don't see any backorders and you were not billed for 2nd day air either. We are always happy to help out. We have reached out to you too by calling and emailing you over the weekend. Hopefully you will reconsider your review once we get it resolved. We work hard for our reviews and always want our customers happy with us. I see you have placed dozens of orders too with us. Please let us know how we can help. Thanks!

  • 3 / 5
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    The gas tank did not fit.

    Review of , following an experience of by LEMUEL P. K.

  • 5 / 5
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    I have 3 old Jeeps and I'm in various stages of restoration with all of them. I have been ordering parts from Kaiser Willys for years. Website is easy to use and the staff is very helpful when ordering. Great people to deal with!

    Review of , following an experience of by ANTHONY F.

  • 4 / 5
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    Easy navigation, and very fast delivery. But the delivery time for Harness kits is over estimated. I did not bought it before, due to the delivery time too long for the U.S. adress and my friend lead time to pick up it to come to Brazil.

    Review of , following an experience of by SANDRO H.

  • 5 / 5
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    Everything was A1!

    Review of , following an experience of by DENNIS K.

  • 5 / 5
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    Staff is friendly and helpful, parts are good quality and arrived in timely manner

    Review of , following an experience of by JEFF N.

  • 5 / 5
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    Kaiser Willys goes beyond excellent in their parts help and deliveries. I needed steering gear bushings and seal as my 56 CJ5 was down to rebuild it. Sometimes some versions are slightly off size, and Kaiser Willys rushed me correct ones after I mistakenly ordered the wrong ones to begin with. I received the needed parts overnight!! They are a fabulous supplier, the very best!! Thank you, Mike, and the other gentleman who helped me!! If you need parts for your Willys, you cannot go wrong with Kaiser Willys !!

    Review of , following an experience of by GARY H.

  • 5 / 5
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    Excelente producto, de acuerdo a lo publicado. El inconveniente surgido lo solucionaron de manera profesional. Para recomendar.

    Review of , following an experience of by HORACIO CARLOS R.

  • 5 / 5
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    Great to deal with,available with info if needed good guys

    Review of , following an experience of by MICHAEL T.

  • 5 / 5
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    For those of us in the vintage Jeep community, KaiserWillys is like having a Willys-Overland parts warehouse right next door! Service is always fast and accurate and the website is the best in the biz.

    Review of , following an experience of by ALBERT B.

  • 5 / 5
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    They have been invaluable as we restore my Dad’s ‘46 Willys, not only with needed parts but also with helpful phone advice and you-tube videos.

    Review of , following an experience of by MARION K.

  • 4 / 5
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    I've been restoring a 1956 CJ5. It was junk when I got it so I have bought a lot of parts from Kaiser Willys over the last 10 years. I am very thankful for them. They have parts I can't get anywhere else. I also love all the information on their website. The only problem I've ever had is the person who fills the orders makes a lot of mistakes.

    Review of , following an experience of by JOEL M.

  • 5 / 5
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    Good to deal with ,makes it easier to accept dollar exchange and postage

    Review of , following an experience of by GRAEME V.

  • 1 / 5
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    In the past I have dealt with Mike when placing orders and everything has worked perfectly. It seems that I am now obliged to work through someone called Jason and my experience so far in placing an order and getting it delivered could not have been worse !!! As an example I asked him to provide 1) the date the package left your premises, 2) the courier that you would use for an overseas delivery - and 3) a tracking number so that I can track the progress of the delivery - his reply was 'I don't understand your questions' These questions have been answered as a matter of course for previous deliveries and tracking data has been supplied. What am I supposed to do !

    Review of , following an experience of by TONY B.

    Answer by kaiserwillys.com
    Flag

    Tony, I see your from South Africa. Maybe there was a bit of a language barrier there to help you out and he didn't understand what your were asking. We are always happy to help. Please reach out to me. I'll do the same. We work hard for our reviews and a 1 star really hurts. Hopefully we can hlep and get you all sorted. Thanks!

    Answer by kaiserwillys.com
    Flag

    Tony, I see you are from South Africa. Perhaps there was a language barrier there and we didn't understand your question exactly. We are always happy to help. I'll reach out to you. A 1 star review really hurts us and we work hard for our rating. Hopefully we can help and get this up. Thanks!

    Answer by kaiserwillys.com
    Flag

    Tony, I see you are from South Africa. Perhaps there was a language barrier there and we didn't understand your question exactly. We are always happy to help. I'll reach out to you. A 1 star review really hurts us and we work hard for our rating. Hopefully we can help and get this up. Thanks!

    Answer by kaiserwillys.com
    Flag

    I see you are from South Africa. Perhaps there was a language barrier there and we didn't understand your question exactly. We are always happy to help. I'll reach out to you. A 1 star review really hurts us and we work hard for our rating. Hopefully we can help and get this up. Thanks!

    Answer by kaiserwillys.com
    Flag

    I see you are from South Africa. Perhaps there was a language barrier there and we didn't understand your question exactly. We are always happy to help. I'll reach out to you. A 1 star review really hurts us and we work hard for our rating. Hopefully we can help and get this up. Thanks!

    Show exchanges Hide exchanges
  • 5 / 5
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    Parts came quickly, were of good quality as well. Fitment was acceptable. Not perfect but they left room to adapt to my needs.

    Review of , following an experience of by JUDSON S.

  • 5 / 5
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    I have been dealing with KW for over 20 years and am totally satisfied with the relationship.

    Review of , following an experience of by ROBERT D.

  • 5 / 5
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    I haven’t used it yet but it looks professionally made!

    Review of , following an experience of by MATT S.

  • 5 / 5
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    Fast and easy. The way it should be. Great service!

    Review of , following an experience of by GREGORY P.

  • 4 / 5
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    Kaiser is a great website. They have large verity of parts. And generally deliver in a timely fashion. There website is helpful with lots of information and tips. But the website is not always up to date if a part is out of stock. So if you are in a hurry for a part it is best to call and check availability

    Review of , following an experience of by RYAN S.

  • 5 / 5
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    I have purchased many parts over the past several years with the same great service on every order. If there is ever a question on any order just call, someone will always answer the phone and be willing to assist. My go to place for all the parts needed for the 1947 CJ2A I am currently rebuilding.

    Review of , following an experience of by JOSEPH M.

  • 5 / 5
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    Great service, items shipped quickly with tracking status included. Products are as advertised. A first rate company

    Review of , following an experience of by ANDREW S.

  • 5 / 5
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    Good job everyone

    Review of , following an experience of by STEVEN R M.

  • 5 / 5
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    Excellent service from ordering to delivery

    Review of , following an experience of by TIMOTHY E.

  • 5 / 5
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    I have ordered from Kaiser Willys several times over the years and I have always had superior customer service. The quality of products is second to none and they have everything I need for my jeep.

    Review of , following an experience of by GREGORY M.

  • 5 / 5
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    fast, excellent service

    Review of , following an experience of by ROCCO C.

  • 4 / 5
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    No tracking number . Every thing else good.

    Review of , following an experience of by LARRY W.

    Answer by kaiserwillys.com
    Flag

    Hey Larry, thank you for the review. We really appreciate all feedback that we receive. I do show that we emailed you the FedEx tracking number the day after the order was placed. it is an automatic email that our software sends out. I also show that your shipment was delivered on 9/18. If you have any issues, please don't hesitate to give us a call toll free - 888.648.4923. Thanks

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