Customer reviews for kaiserwillys.com

Customer reviews

• 5 / 5

  

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  Everything is easy!

  Review of 12/28/24, following an experience of 11/28/24 by DENNIS K.

• 3 / 5

  

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  Parts look good, but I was anticipating a quicker delivery. I guess Amazon has us all expecting more.

  Review of 12/28/24, following an experience of 11/27/24 by RANDY M.

  Answer by kaiserwillys.com

  

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  Looks like you got free shipping on this order, and it got delivered pretty promptly to you www.fedex.com 770446709277 Hopefully you will reconsider this review. A good review goes a long way with us and is important. If you ever have problem just reach out. Please let us know if you would reconsider on review.

• 5 / 5

  

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  Great product availability, for reasonable prices.

  Review of 12/28/24, following an experience of 11/28/24 by JEFF S.

• 5 / 5

  

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  These people are very knowledgeable about the products they sell and will help you with your restoration needs.

  Review of 12/27/24, following an experience of 11/13/24 by JASE S.

• 5 / 5

  

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  As always, the Kaiser Willys Team gives an excellent customer service. Orders are processed on time and with no mistakes. Thank you guys.

  Review of 12/27/24, following an experience of 11/28/24 by JOSE R.

• 5 / 5

  

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  excellent customer service

  Review of 12/27/24, following an experience of 11/26/24 by STEPHEN G.

• 5 / 5

  

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  Everything i have ordered has been exactly what I needed and so far the quality of my orders has been outstanding

  Review of 12/27/24, following an experience of 11/27/24 by DANIEL M.

• 5 / 5

  

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  I’ve been ordering parts from Kaiser Willys for years and always a great experience. Needed a few gaskets and got them fast.

  Review of 12/27/24, following an experience of 11/28/24 by PAUL G.

• 5 / 5

  

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  Fast delivery and part as expected

  Review of 12/27/24, following an experience of 11/25/24 by STEVE B.

• 5 / 5

  

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  The customer service is excellent. Need a person that speaks in spanish. Some item missing and they send rapidly. They maintain informed about your order constantly.

  Review of 12/27/24, following an experience of 11/27/24 by MANRIQUE P.

• 5 / 5

  

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  Fast shipping, very helpful with instructions, immediate response to questions.

  Review of 12/27/24, following an experience of 11/27/24 by JEFFREY S.

• 4 / 5

  

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  Your service would be much better if the customer received emails when a order is placed then another email once ir ships with tracking info.

  Review of 12/27/24, following an experience of 11/27/24 by TED H.

  Answer by kaiserwillys.com

  

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  We send out an email same day about any backorders and email tracking as well from UPS/FEDEX. Please reach out to us. We need to check what email you have on account and check your spam as well. A 5 star review is important to us and makes a difference. We are always happy to help out.

• 5 / 5

  

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  Awesome! Thank you

  Review of 12/27/24, following an experience of 11/27/24 by D W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Ordered complete exhaust for a willys, Fit perfect fast shipping Thank-you Will definitely buy from them again

  Review of 12/27/24, following an experience of 11/27/24 by PAUL H.

• 5 / 5

  

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  Easy ordering and fast service

  Review of 12/27/24, following an experience of 11/27/24 by MICHAEL H.

• 5 / 5

  

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  Accurate, easy and fast delivery!!

  Review of 12/26/24, following an experience of 11/26/24 by LARISSA P.

• 5 / 5

  

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  I have purchased from KW for years I have always been pleased with my purchases. You can call and get questions answered quickly. Returns are no questions asked and no return restocking cost. Great customer service

  Review of 12/26/24, following an experience of 11/25/24 by KENT H.

• 5 / 5

  

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  Excellent vender

  Review of 12/26/24, following an experience of 11/26/24 by WILLIAM J.

• 5 / 5

  

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  Friend/helpful staff. Reasonable price, quality products and fast shipping. I would highly recommend

  Review of 12/26/24, following an experience of 11/26/24 by PHILLIP S.

• 5 / 5

  

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  Kaiser Willys always has the parts I need with very fast shipping.

  Review of 12/26/24, following an experience of 11/25/24 by DOUGLAS R.

• 5 / 5

  

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  I have bought so much from KW it's hard to keep track. Always a good part, fair prices and excellent tech support. And, I'm not done yet.

  Review of 12/26/24, following an experience of 11/25/24 by BRADLEY B.

• 5 / 5

  

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  Love these guys. Honest, great communication. Easy to work with.

  Review of 12/26/24, following an experience of 11/25/24 by MIKE E.

• 5 / 5

  

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  This was a great choice for generator/alternator conversion. I was impressed with all the components supplied. The components were high quality and I especially liked the innovative mounting bracket which made the install very easy. As I've become accustomed, the order process, timeliness and delivery was seamless. I will continue relying upon Kaiser Willys for my Jeep restoration and will urge others to do the same.

  Review of 12/26/24, following an experience of 10/4/24 by JEFFERY L.

• 5 / 5

  

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  Always on time, when I have any problem or doub your team solve it

  Review of 12/26/24, following an experience of 11/25/24 by LITZ M.

• 5 / 5

  

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  I bought a windshield wiper kit (electric), had no instructions but was simple to install and works great, so far!

  Review of 12/26/24, following an experience of 11/25/24 by WILLIAM J.

• 4 / 5

  

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  I am ordering numerous parts for a build. Some parts have come but others are absent, no notice when other parts are coming or whether they are in stock or not. Also parts come just packaged in bags with little or no part numbers, it makes it difficult when ordering various part and bolt kits and not having an ID on it and have to go back and match a bolt kit to the catalog.

  Review of 12/26/24, following an experience of 11/25/24 by JOHN V.

  Answer by kaiserwillys.com

  

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  Sorry for any issue. We email on any backorder same day. Please contact us and we can check your email on account. Please check your spam folder too. We are always happy to help ID anything you receive and go over install too. Thanks! A 5 star review is important to us.

• 5 / 5

  

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  Great parts and even better service!! Thanks folks!

  Review of 12/24/24, following an experience of 11/25/24 by HAL H.

• 5 / 5

  

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  good shiping find parts for 46-71 jeeps

  Review of 12/24/24, following an experience of 11/23/24 by DUANE N.

• 5 / 5

  

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  Online search was seamless. Ordering parts as well. I have also used the “ask a question” and the responses were quick and to the point. Really appreciate Kaiser Willys support. There catalog is an easy search for the type of Willys. Definitely will continue to use these folks as I continue my work on my 44 MB.

  Review of 12/24/24, following an experience of 11/25/24 by PATRICK M.

• 5 / 5

  

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  The order was packaged in an appropriately sized box and shipped early. Unfortunately the cap to the grease tube came off in transit and a little grease got on the other items. Not a big deal and it was easy to clean up.

  Review of 12/24/24, following an experience of 11/24/24 by MICHAEL H.

• 5 / 5

  

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  I have the parts, need the time to put them on. Thanks for parts.

  Review of 12/24/24, following an experience of 11/23/24 by TERRY W.

• 5 / 5

  

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  A go to location for my early Jeep needs.

  Review of 12/24/24, following an experience of 11/25/24 by STEVEN D.

• 5 / 5

  

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  Always very helpful and never lets you down!

  Review of 12/24/24, following an experience of 11/19/24 by DANNY S.

• 5 / 5

  

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  Outstanding service, items that I purchased were exactly as described and shipped quickly.

  Review of 12/24/24, following an experience of 11/24/24 by MARK F.

• 5 / 5

  

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  Fast shipping! Parts were just as ordered and received very quickly.

  Review of 12/24/24, following an experience of 11/25/24 by MIKE S.

• 5 / 5

  

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  Excellent service and support. Received everything I ordered quick and none of it was cheap foreign stuff, solid items.

  Review of 12/24/24, following an experience of 11/24/24 by JAMES R.

• 5 / 5

  

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  Fast and easy. This was an amazing experience!

  Review of 12/24/24, following an experience of 11/23/24 by BRYAN O.

• 5 / 5

  

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  Great

  Review of 12/24/24, following an experience of 11/24/24 by BRIAN Y.

• 4 / 5

  

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  Overall good experience

  Review of 12/24/24, following an experience of 11/24/24 by WILLIAM O.

• 5 / 5

  

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  Very satisfied with my order. Selecting the correct replacement parts for my CJ2a trans and xfer case was easy using the diagram view. Parts were shipped quickly and fit perfectly.

  Review of 12/23/24, following an experience of 11/23/24 by JOHN B.

• 5 / 5

  

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  It is always a treat to get what what was asked for in a timely fashion!! Tanks, John

  Review of 12/23/24, following an experience of 11/22/24 by JOHN G.

• 5 / 5

  

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  Great Service, wished some of the parts was better quality. But super happy that they are available at least. At the end you get what you pay for. Better quality would mean a higher price tag

  Review of 12/23/24, following an experience of 11/22/24 by CHRISTIAAN O.

• 5 / 5

  

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  They had exactly what I needed to redo the springs on my Willys pickup

  Review of 12/23/24, following an experience of 11/21/24 by TAMMY H.

• 5 / 5

  

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  Found what I needed on website and they were a quick ship!

  Review of 12/23/24, following an experience of 11/21/24 by THOMAS L.

• 5 / 5

  

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  Nothing to complain about although shipping cost can be an issue on a small part you need in a hurry. But it's not hard to spend $99 to get free shipping.

  Review of 12/23/24, following an experience of 11/23/24 by DON H.

• 4 / 5

  

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  I'm satisfied with the website although two items I received did not work with my 1959 Willy's jeep. I couldn't use the distributer cap because it's too tall and the top radiator hose is shaped different. Did not use. This isn't a big issue because these are low cost items.

  Review of 12/23/24, following an experience of 11/22/24 by LEE W.

  Answer by kaiserwillys.com

  

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  I'm really sorry that you're having an issue with any of our products. If you do run into any issues, please don't hesitate to give us a call toll free so we can get this resolved for you. Thanks again.

• 5 / 5

  

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  The order was well packaged and promptly shipped!

  Review of 12/22/24, following an experience of 11/21/24 by BOB V.

• 4 / 5

  

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  A OK

  Review of 12/22/24, following an experience of 12/7/24 by EMILY B.

  Answer by kaiserwillys.com

  

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  I do appreciate your feedback. If there is ever anything more that we can do for you, please don't hesitate to reach out us. Thank again.

• 5 / 5

  

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  Excelente service,rapid and good.Thank you.

  Review of 12/22/24, following an experience of 11/22/24 by JUAN C.

• 5 / 5

  

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  My review of kaiserwillys is a top review. I have done business with them for years and always have had a positive outcome both for information and /or products I have ordered. I will be buying from them as long as I need Willys Parts or information on my CJ2A Jeep. I hope the company will always keep adding new products as they have planned for. I feel Buying out the other company when it was closing was a very smart move and has added a lot to parts /etc that are available.

  Review of 12/20/24, following an experience of 11/21/24 by MIKE M.

• 5 / 5

  

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  KW has always been great, the always have the parts I need. They may rarely back order the part but I do end up getting the part I need. Customer service has always been great too. They are always ready to help with any questions.

  Review of 12/20/24, following an experience of 11/21/24 by JEFFREY N.

• 5 / 5

  

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  I have nothing but praise about the service and products I have received from here. If you have a project this is definitely the place to be buying needed products!!

  Review of 12/20/24, following an experience of 12/6/24 by KENDALL K.

• 5 / 5

  

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  Always great to do business with

  Review of 12/20/24, following an experience of 11/21/24 by DAN M.

• 5 / 5

  

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  Excellent. The crew is always good to work with.

  Review of 12/20/24, following an experience of 11/20/24 by DARRIN M.

• 5 / 5

  

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  Great company, always fast shipping and planty of good replacement parts for my CJ6.

  Review of 12/20/24, following an experience of 11/20/24 by KENNETH B.

• 5 / 5

  

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  Great to be able to get parts for my jeep

  Review of 12/20/24, following an experience of 11/21/24 by DAVID Y.

• 5 / 5

  

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  My phone call was answered immediately. My questions were answered by a courteous and knowledgeable individual. I then ordered online the needed parts and received them in a few days. No problems!

  Review of 12/20/24, following an experience of 11/20/24 by DAVID H.

• 5 / 5

  

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  Great customer service

  Review of 12/20/24, following an experience of 11/22/24 by KERRY L.

• 5 / 5

  

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  Ordered in the morning shipped that afternoon. Never had a problem

  Review of 12/20/24, following an experience of 11/21/24 by CHARLES S.

• 5 / 5

  

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  looks good works great

  Review of 12/20/24, following an experience of 10/20/24 by DANIEL L.

• 5 / 5

  

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  great inventory prompt shipping

  Review of 12/20/24, following an experience of 11/17/24 by CLIF D.

• 3 / 5

  

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  And a window frame need a one of them meek I had to cut the glass to get it to fit

  Review of 12/20/24, following an experience of 11/20/24 by C K. *

  *Pseudonymized data at the request of the author

  Answer by kaiserwillys.com

  

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  Thanks for the review. We appreciate all feedback, good or bad as it helps us get better as a company. I'm sorry that you had an issue with the windshield frame. I left you a voicemail and emailed you so we can touch base to make sure you get all fixed up. If you ever have any questions, please don't hesitate to give us a call toll free so we can make sure you're all set. Talk to you soon. Thanks again.

• 5 / 5

  

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  Kaiser Willys is making my M38A1 restoration A hassle free experience! Very nice people to do business with!

  Review of 12/20/24, following an experience of 11/19/24 by HARVEY S.

• 5 / 5

  

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  This paint was exactly what I was looking for

  Review of 12/20/24, following an experience of 11/19/24 by WILLIAM M.

• 2 / 5

  

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  Bought a set of points and contact pads weren’t even close to lining up , went to auto zone and set was perfect. Also ordered carb kit 2 months ago and still waiting for it with no call from anyone !

  Review of 12/20/24, following an experience of 11/18/24 by SHAWN D.

  Answer by kaiserwillys.com

  

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  Thanks for the review. We appreciate all feedback, good or bad as it helps us get better as a company. I'm sorry that you had issue with the points. If you ever have any questions, please don't hesitate to give us a call toll free so figure out what the issue is and get you fixed up. Also, I show that we emailed you in regard to the back ordered carburetor kit. Unfortunately, arrival on this kit is taking longer than we anticipated. I just emailed you and left you a voicemail. Please reach out to me so we can set all this straight for you. Thanks again.

• 5 / 5

  

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  Quick response always the correct parts. Very rare in todays society. Keep up the great work guys.

  Review of 12/20/24, following an experience of 11/9/24 by ERNEST U.

• 5 / 5

  

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  There was a little online confusion about which part I needed. A quick call to pose the question, and the person who answered the phone had me on the right track to order the hubs I needed. Parts arrived in northern California in two days. All good!

  Review of 12/19/24, following an experience of 11/18/24 by ANDREW W.

• 5 / 5

  

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  Great company with an easy to use website. Thousands of parts for old jeeps and willys. Always available during business hours to answer questions and give you suggestions if need be. I’ve been buying parts from the for years, always spot on.

  Review of 12/19/24, following an experience of 11/18/24 by PAUL B.

• 3 / 5

  

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  Happy with all the products I've received. I did have an issue with an overdrive I purchased that said it would ship in a certain time, and I had to keep calling to see when it would ship when it did not come as advertised.

  Review of 12/19/24, following an experience of 11/19/24 by GLEN G.

  Answer by kaiserwillys.com

  

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  We have a note online on the item itself and at checkout that they take approx 6-8 weeks from time of order. Looks like yours shipped out right at the 8-week mark or just a hair past it. We always try our best and are here to answer any questions on any order. Hopefully you will reconsider your review. A good review means a lot to us and is important. Please let me know if we can do anything to help.

  Answer by GLEN G.

  

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  I AM VERY HAPPY WITH KAISER WILLYS AND THEIR PRODUCTS. I WOULD OF GAVE A 5 STAR REVIEW BUT I DID HAVE A SMALL ISSUE WITH ONE DELIVER. I AM THANKFUL THEY TAKE THE TIME TO CORRESPOND WITH YOU AND TRY TO RESOLVE ANY ISSUES. I WOULD LIKE TO CHANGE MY REVIEW TO 4-1/2 STARS.

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• 5 / 5

  

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  they have all the stuff that wears out on old jeeps.

  Review of 12/18/24, following an experience of 11/17/24 by BRUCE A.

• 5 / 5

  

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  They have had almost everything I have needed; and I expect that to continue but if they do not, they will help me get it. They're amazing!

  Review of 12/18/24, following an experience of 11/16/24 by STEVEN K.

• 5 / 5

  

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  The site is very well organized and easy to navigate. And if you do have a question the phone number is plastered all over the site making it very easy to find the number. I know this will sound like a surprise but you actually get to speak to a human! And not just some paid human to answer the phone but a human the understands the product they sell!! Amaze site and the customer service is over the top!!

  Review of 12/18/24, following an experience of 11/18/24 by DON H.

• 5 / 5

  

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  Excellent service!

  Review of 12/18/24, following an experience of 11/18/24 by JOHANN V.

• 5 / 5

  

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  The part (floor board to steering shaft rubber seal) was of good quality and as described. I should have confirmed the outside diameter of the seal. It was much smaller than the opening it was ordered for; 1974 CJ-5. The OEM part is no longer made. Communication with Mike at Kaiser-Willys, via email, was very prompt. I will order from Kaiser-Willys again.

  Review of 12/18/24, following an experience of 11/18/24 by JON J.

• 5 / 5

  

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  They have all the hard to find parts that I need.

  Review of 12/18/24, following an experience of 11/18/24 by DALE A.

• 5 / 5

  

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  Kaiser Willys has the most knowledge about my 1944 GPW that I have ever run across except for the mechanics that I served with when I was a Seabee in the early 70's. We still used the Willy L134 engines in all our compressors, generators, and welders.

  Review of 12/18/24, following an experience of 11/18/24 by SCOTT G.

• 3 / 5

  

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  The front windows did not fit in the front window frame that I bought from you very dissatisfied with the outcome of it all

  Review of 12/18/24, following an experience of 11/17/24 by C K. *

  *Pseudonymized data at the request of the author

  Answer by kaiserwillys.com

  

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  The glass goes in very tight. We have videos on the install on our website. If you need us to pick up the windshield frame for a refund just reach out to us. We are always happy to help out.

• 5 / 5

  

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  I've bought Willys stuff here for years. Great helpful staff

  Review of 12/17/24, following an experience of 11/14/24 by SCOTT M.

• 5 / 5

  

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  Parts worked and fit great, fixed my Jeep

  Review of 12/17/24, following an experience of 11/18/24 by NOAH W.

• 5 / 5

  

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  fast,courteous,honest----that says it all !!!!!!!!!!!!!

  Review of 12/17/24, following an experience of 11/18/24 by ROBERT B.

• 1 / 5

  

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  I’ve called several times and was told the windshield glass I ordered was being cut and boxed. Both time told the same thing one week apart and still no confirmation or tracking info. Also, never received my weatherseals even though tracking said it was shipped.

  Review of 12/17/24, following an experience of 11/14/24 by DOMINICK S.

  Answer by kaiserwillys.com

  

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  We have a note online that glass takes about 2-3 weeks from time of order. The glass weather seal was shipped out to you and FEDEX emailed you your tracking number. Maybe it went to your spam folder and got auto deleted. We are always happy to help out if you ever have a question. All you have to do is reach out to us. We will call and email you today on the glass to check on it. Hopefully you'll reconsider your review. We work hard for our reviews adn they matter to us. Customer service is number one here. We'll be in touch.

• 5 / 5

  

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  Received as described

  Review of 12/17/24, following an experience of 11/12/24 by RUSSELL R.

• 5 / 5

  

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  ok fine

  Review of 12/15/24, following an experience of 11/14/24 by BOBBY A.

• 5 / 5

  

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  The quality of their parts is great and the customer service is too. Virtually everything not original to my ‘48 CJ2A comes from these guys. The advice they give and their instructional videos are a nice bonus.

  Review of 12/15/24, following an experience of 11/15/24 by JOHN D K.

• 5 / 5

  

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  Communication is great even if it is sometimes slow because of the Time Zone difference. Good service thank you to Cam Nixon at KaiserWillys

  Review of 12/15/24, following an experience of 11/15/24 by REYNIER V.

• 5 / 5

  

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  EVERYTHING I'VE SEEN HAS BEEN TOP NOTCH AND SERVICE HAS BEEN EXCELENT !!!

  Review of 12/15/24, following an experience of 11/14/24 by MAITLAND V.

• 2 / 5

  

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  Parts arrived quickly, but not all the right ones. The camshaft gear came, but the gear that showed up for the crankshaft was way too large and had very aggressive teeth. I only received 3 intake valves and 3 exhaust valves, that were correct. The copper washers for the oil drain, valve train side cover and the seals for the upper valve cover were not in the kit as well. Didn't want to pay more shipping or duty so I sourced missing parts locally. Not sure if I will purchase from this company again.

  Review of 12/15/24, following an experience of 11/14/24 by JOHN W.

  Answer by kaiserwillys.com

  

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  We are always happy to help. That may be the difference between a chain and gear driven engine. We need to see which engine you have and go from there to fix you up. If you ever have a problem, please reach out. The gaskets come pre - packaged from the supplier and are under the cardboard bottom. Please email mike@kaiserwillys.com to help out. Hopefully you will reconsider your review. We can fix you up either way. Please let us know. Thanks!

• 5 / 5

  

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  Everything is A-1, top shelf !!!!

  Review of 12/15/24, following an experience of 11/15/24 by RICKY S.

• 5 / 5

  

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  Great product great service

  Review of 12/15/24, following an experience of 11/14/24 by CAROL J.

• 5 / 5

  

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  Thanks for having everything I needed for my 1967 cj5 build . It is good to know when you need a part Kaiser Willys has or will get what you need . Thanks Jeff

  Review of 12/15/24, following an experience of 12/2/24 by JEFF P.

• 5 / 5

  

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  I've always had good experiences with KW. Lightning fast shipping.

  Review of 12/15/24, following an experience of 11/15/24 by MARK S.

• 4 / 5

  

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  Always satisfied with my purchases!

  Review of 12/15/24, following an experience of 11/14/24 by WILLIAM S.

• 5 / 5

  

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  The site is very easy to navigate. They have multiple ways to find the part you need. The customer service is excellent. They fixed my issues very quickly and easily.

  Review of 12/15/24, following an experience of 11/14/24 by W. EDGAR S.

• 5 / 5

  

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  The customer service & product selection Kaiser Willys offers is top notch! They are my first stop on my rebuild journey for knowledge & parts. If, for some random reason, they don’t have what you need, they don’t shy about pointing you elsewhere. They are all about customer service & know the importance these vehicles hold to their owners. Love these guys & will continue to support their fantastic business!

  Review of 12/15/24, following an experience of 11/18/24 by JEREMY C.

• 5 / 5

  

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  I haven't received my order yet.

  Review of 12/15/24, following an experience of 11/14/24 by LUIS FELIPE C.

• 5 / 5

  

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  Simple look up on all parts.

  Review of 12/15/24, following an experience of 11/9/24 by MICHELLE M.

• 5 / 5

  

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  Good selection - they have all the parts I needed for my 1969 CJ-5. Glad I found them.

  Review of 12/15/24, following an experience of 11/12/24 by JEFF L.

• 5 / 5

  

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  Good products, prompt shipping, and the sent candy with my part order!

  Review of 12/15/24, following an experience of 11/13/24 by PAUL L.

• 5 / 5

  

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  You pay for customer service. They are always willing to help me through an issue, quick to correct mistakes in orders and fast shipping with good communication. I have read reviews “they sent wrong/missing item” but that’s half the story, it happens everywhere and is an uncommon issue, I had a wrong part sent once and when I contacted them they got the correct part out the next day so where’s the harm?

  Review of 12/12/24, following an experience of 11/14/24 by SETH H.

• 4 / 5

  

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  Good customer service- quick to replace low quality parts. Good source for some NOS parts.

  Review of 12/12/24, following an experience of 11/3/24 by PATRICK H.

  Answer by kaiserwillys.com

  

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  Thanks for the review. We appreciate all feedback that we receive. Please let me know if you ever have any questions. Thanks again.

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