Customer reviews
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Great product selection and great after sale service.
Review of , following an experience of by ROBERT H.
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as usual perfect
Review of , following an experience of by THEODOR H.
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Helpful and friendly, great products, great customer service! Highly recommend.
Review of , following an experience of by LYNDI W.
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the parts were exactly what I had ordered, and delivery was fast
Review of , following an experience of by MANUEL J.
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Awesome customer service. Order was filled quickly and shipped out immediately. Will definitely order from there again.
Review of , following an experience of by ROBERT H.
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Great, always get what I ordered when they said it would be here. Never had any sort of hassle over several years.
Review of , following an experience of by DYLAN J.
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I recieved my order as originally planned on 13 January in good order. Thank you!
Review of , following an experience of by JOHAN M.
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Excellent
Review of , following an experience of by UDAYDEEP S.
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The products are good quality. The site is user friendly. Mike is always helpful
Review of , following an experience of by WILLIAM M.
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The CJ5 gauge cluster I ordered was of excellent quality, exactly as advertised. Price was competitive, easy to order
Review of , following an experience of by ROGER L.
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First time ordering from Kaiser Willys and I will definitely be ordering again when the need arises. Pricing was $20 cheaper compared to the competition. Parts arrived quickly and are already installed on the Jeep. Thanks Kaiser Willys!
Review of , following an experience of by JOHN D.
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I have nothing but good to say about KW services
Review of , following an experience of by KYLE C.
Answer by kaiserwillys.comFlagWe really appreciate the review. If there is anything I can do to help change this to a five star, especially if you only have good things to say about us, please let me know. Thanks so much.
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Great products and equally great customer service!
Review of , following an experience of by JOHN-MATTHEW H.
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Responsive, communicate well, and fast free shipping.
Review of , following an experience of by DOUGLAS G.
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Kaiser Willys is great for "One Stop Shopping" and the parts are marketed specifically for a particular model Jeep so you know you are buying correct parts, not a one size fits all generic part. They also offer technical videos and support- BUT beware of these. The technical resources could use improvement. I recently rebuilt a T-90 transmission with their parts kit and instructional video. Watching their mechanic go after the task with incorrect tools was hard to watch. The Kaiser Willys parts kit contained "extra" duplicate parts which can be confusing. Also, the pre-assembled synchronizer assembly was factory assembled backwards and their video simply skips over that portion of the build and expects you to just drop it in as you receive it. I had to dis-assemble my transmission to diagnose that problem via someone else's Youtube video. Many hours wasted. That transmission assembly video (part-2) needs to be eliminated and done over. On the matter of parts orders, in general: They do a pretty good job putting together and shipping out orders in a timely manner. Sometimes, I find they don't stock everything they offer for sale and ship those parts separately at a later date, which can hold up job completion. Over all though, I think it is the single best Willys Jeep parts supplier out there with very good prices and top-notch customer service responsiveness when I have emailed them with an issue. They will continue to be my Go-To supplier.
Review of , following an experience of by RICHARD G.
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Just as always the service was great, and parts availability was grear also. I mistakenly ordered the wrong part. But when i contacted them they were quick to make corrections. Great company to deal with
Review of , following an experience of by MICHAEL M.
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very good response,service,info.Quaity products.Parts book very informative.Pleasure to restore a jeep when good parts are available.thanks
Review of , following an experience of by CHARLES R.
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It's a fantastic website with the order by Skematic, and the customer service is 5 out of 5.
Review of , following an experience of by ANDREW K.
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Highly recommended
Review of , following an experience of by JAMES P.
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I love receiving their catalogues and emails. I recently ordered some items for my 1966 CJ5 which I have had for over 20 years and plan to get back on the road. They are the best.
Review of , following an experience of by SHANE C.
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Giving Kaiser/Willys a five star rating even though my part came with a dent I will have to fix. Most likely done during transit. Purchased a 1975 C-J5 windshield frame. It was very helpful to be able to talk to someone (knowledgeable) about the parts I needed. Will be sending more business their way.
Review of , following an experience of by DAVE S.
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Shifter ball was missing in the order. I sent 2 emails without a response. I made a phone call and who ever I spoke with found it difficult to believe the transmission ball was not shipped. However the transmission ball was shipped.
Review of , following an experience of by RICHARD G.
Answer by kaiserwillys.comFlagThanks for the review. We appreciate all feedback, good or bad as it helps us get better as a company. If you didn't receive a reply from us to an email you sent, it must have gone into our spam folder because we reply to all emails so I'm really sorry about this. We have to do a better job check on our junk mail. I will also talk to my guys about how they handle phone calls about missing items. We are all human here and definitely make mistakes. The important thing is that you're all set and taken care of. If you ever have any questions, please don't hesitate to give us a call toll free so we can make sure you're all set. Thanks again.
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Very helpful and knowledgable with a tremendous inventory. The place you need to go for Jeep info and parts.
Review of , following an experience of by WILLIAM H.
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Most of their parts would be very difficult or impossible to find elsewhere. If you have an old Jeep (earlier than 1962) they are the ones to look to for parts. Super friendly people, and knowledgeable. They contribute a great deal to the Jeep community.
Review of , following an experience of by DANIEL G.
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Knowledge and quick service
Review of , following an experience of by CLAYTON R.
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I'm one of those people who started noticing Jeeps when I was 2. I really like these emails and the different Jeeps that show up, I often think of something I "need" and the emails keep me thinking Jeep even while my '69 CJ5 is tucked away for winter...... I mention your store to other more recent vintage Jeep owners who wonder about parts availability....... there is very little you folks don't have or have access to.
Review of , following an experience of by GREG H.
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I thought the delivery time was a little long . Website didn’t give an expected delivery date so I didn’t know when items I had ordered were coming.
Review of , following an experience of by DAVID D.
Answer by kaiserwillys.comFlagThanks for the review. We appreciate all feedback, good or bad as it helps us get better as a company. I show that you placed this order on 12/26 and it was delivered on 1/6. We were closed for the holiday on 12/26 and shipped your order out on 12/27 but because of the New Years holiday, it was delayed a few days by FedEx. We offer expedited shipping but ask that you call that order in so we can quote you the proper shipping cost. If you ever have any questions, please don't hesitate to give us a call toll free so we can make sure you're all set. Thanks again.
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Site is very easy to use, very helpful
Review of , following an experience of by DAVE H.
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Good service, great selection. Seems a little costly compared to others.
Review of , following an experience of by DENNIS M.
Answer by kaiserwillys.comFlagHey, thanks for the review. We appreciate all feedback, good or bad as it helps us get better as a company. We are constantly updating our pricing to be more competitive as well as offering weekly promotions, discounts and free shipping on ALL orders over $98. If you ever have any questions, please don't hesitate to give us a call toll free so we can make sure you're all set. Thanks again.
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Very satisfied with the service and quality of products.
Review of , following an experience of by PAM B.
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I have been waiting on a part since mid Nov 2024. Other parts ordered I was told twice that they were shipped and they were not. Still waiting on the third time being told they were shipped.
Review of , following an experience of by ROBERT K.
Answer by kaiserwillys.comFlagNice talking to you on the phone. The order is from December 23rd when you placed it. Sorry on any confusion.We had a note to hold for the trigger repair kit like we originally had talked about and looks like you talked about shipping the order ahead without it with one of the other guys. The guys in shipping went off the note on ticket. Again, just a misunderstanding. It would have shipped out right away but Fedex has delayed dozens of packages on us in GA since Christmas. Good news is it came in and is shipping to you today. Hopefully you will reconsider your review. A good review goes along way with us and really helps us out. Please let me know on.
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Outstanding response. Quality product.
Review of , following an experience of by WILLIAM S.
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I have a 1946 CJ2A. Kaiser Willys has had every part I have needed. Call them. An actual person answers the phone and is more than happy to assist in finding the part you need. Do you have a question about a part? Call. I have never had an issue with an order. Every part has been exactly as described. They have fast shipping and can ship faster if you call and explain your needs. Yeah, there are cheaper places out there, but Kaiser Willys has the right parts and we all want our old Willys to have parts that will fit and keep them running!
Review of , following an experience of by JOHN F.
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Good service. Great products
Review of , following an experience of by MAX B.
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I ordered a pair of seats for my CJ during the Christmas Holiday. I was not in any hurry to receive the order. I was shocked to get not only order documentation, but received the actual delivery the following week! Given the circumstances of the holidays with shipping and all, I was very surprised. The seats were priced exceptionally reasonably and packed very well for shipping. I highly recommend these guys and will be ordering again in the near future!
Review of , following an experience of by MARK K.
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Kaiser has been extremely helpful providing parts and assistance in my rebuild of my 48 CJ2A. Thank you
Review of , following an experience of by JOHN H.
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great service. great people
Review of , following an experience of by ROBERT J.
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I wish that y'all and the other suppliers would send instructions on how to use the parts or at least identify them.
Review of , following an experience of by TERRY H.
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Great parts supply, they have so many parts to fix up older jeeps. Only regret is I didn’t see and use a discount code I had in my email. And that should have saved some money on a $500 order. I understand I didn’t put the code in, but shouldn’t it be automatic for returning customers? Especially if they have ordered $1000’s of dollars in the past? Anyway, I’m still going to use them. Their parts are very good quality and NOS
Review of , following an experience of by CHRIS M.
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KW has a remarkable selection of parts, their web site is easy to negotiate, they ship quickly, and they answer all my questions knowledgably and promptly. The folks that know the parts are also doing the customer service, so they know what tf they're talking about.
Review of , following an experience of by TIM P.
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i have been buying parts for nearly 20 years. Customer service is great.
Review of , following an experience of by CHARLES W. FILLMAN F.
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Good selection of old Willys parts, good customer support, fair prices.
Review of , following an experience of by TOM D.
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The guys at Kaiser have been great to work with. Their web site is great and very user friendly. If you are trying to fix your jeep I would recommend checking them out.
Review of , following an experience of by BENJAMIN E.
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My wife ordered several parts for a jeep I'm restoring before Christmas and she figured that they wouldn't be here till New Years. They arrived in plenty of time and very well packed! Thank you Kaiser Willys!
Review of , following an experience of by DAVID H.
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Kaiser Willy's is very reliable, knowledgeable,and prompt. I've put my wife's 1948 CJ2A back to road worthy condition. The brakes, wiring harness, intake- exhaust manifold, lights, transmission, and soft top have fit together very well.
Review of , following an experience of by KEVIN S.
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Items arrived as described. Returns are easy. Quick to respond when questions arise.
Review of , following an experience of by WAYNE H.
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very timely and extremely helpful. I will continue to buy from them.
Review of , following an experience of by SCOTT M.
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I have been dealing Kaiser williys for a long time, They are a very good company to do business with. The prices are reasonable and the shipment is always very fast and and accurate. They also have a sales events through out the year. I have been very pleased with doing business with them.
Review of , following an experience of by MICHAEL S.
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KW: Easy to find what you need, fast shipping, reliable parts, more part info if you need it, the M38 coil was perfect. Thanks
Review of , following an experience of by DON A.
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Always get the correct parts and they always arrive when promised. Very knowledgeable staff.
Review of , following an experience of by KEVIN R.
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Kaiser Willys gets the stuff out the door and carries most of the parts we need, Friendly service on the phone,What more could we want.
Review of , following an experience of by FRANK F.
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prompt attention to refunds.
Review of , following an experience of by GLEN R.
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All products needed were available and all were shipped promptly. I needed some product help and my phone call was answered and I received great help. I highly recommend them.
Review of , following an experience of by RICHARD C.
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nice to deal with, fast shipping
Review of , following an experience of by CURTIS W.
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I wish that y'all and other companies would offer some use instructions with these parts :-)
Review of , following an experience of by TERRY H.
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(CJ-5 complete floorboard) Pros at shipping...There's no damage here. (and it's a large part) Thanks Guys.
Review of , following an experience of by KENNETH C.
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Upstanding company they know how to take care of their customers I woul do highly recommend them
Review of , following an experience of by TRAVIS M.
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sent my package to wrong person- corrected it and got it to me and sent label to send the wrong packsge on to the correct client tyhat I got otherwise happy with service
Review of , following an experience of by IRA S.
Answer by kaiserwillys.comFlagThanks for the review. We appreciate all feedback, good or bad as it helps us get better as a company. I'm sorry that you had issues but like we always do, we correct any mistake that unfortunately happens in a timely manner. If you ever have any questions, please don't hesitate to give us a call toll free so we can make sure you're all set. Thanks again.
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Correct parts. Nice touch with the “Jolly Ranchers” and “Lemon Heads”.
Review of , following an experience of by WILLIAM H.
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I ordered a replacement fuel tank and all the components that go with it. The fuel tank was out of stock and on back order. Mike Viola went to work personally to find a tank from one of their suppliers that could be shipped directly to me that day. They didn't wait around for a regular restocking to occur . . . they solved the problem.
Review of , following an experience of by BRUCE O.
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Made a couple of good orders over the holidays when they were having their sales. Had a few questions to make sure I was ordering the right parts which was helpful. They actually answered the phone. Returns were easy and fast. Even sent me a discount code on my birthday. Have been doing business with them for about 10 years.
Review of , following an experience of by RON M.
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Fast shipping and great parts. If you absolutely need to have it call them to be sure the item is in stock. They will automatically ship back ordered items when they become available. My orders usually ship no later than the next day ordered and they normally have all items in stock.I highly recommend them.
Review of , following an experience of by BRIAN W.
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I’m have always received outstanding sales, delivery and follow up services. Issues of concern when dealing with Kaiser products or delivery are promptly addressed and satisfied.
Review of , following an experience of by LARRY K.
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Often have orders that are delayed by being out of stock after I pay for the order. Shipping is slow in any case. Customer service is good though
Review of , following an experience of by JOHN F.
Answer by kaiserwillys.comFlagThanks for the review. We appreciate all feedback, good or bad as it helps us get better as a company. I'm sorry that you've had some issues. We do try to keep good inventory on all our products but there are times when items go out of stock. We do always email you right away informing you of this delay. As for shipping times, once it leaves our warehouse, we expect the shipping companies to get your order to you in a timely manner but know that it's not always the case. If you ever have any questions, please don't hesitate to give us a call toll free so we can make sure you're all set. Thanks again.
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Quick delivery,exactly the parts I needed
Review of , following an experience of by SCOTT D.
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Kaiser Willy’s is a very prompt and well supplied dealer of Willy’s parts. In the reconstruction of my 1952 Willy’s truck, they were indispensable. Great company!
Review of , following an experience of by MATTHEW W.
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Good service
Review of , following an experience of by STUART C.
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As usual, everything arrived on time, and everything was right. Thank You Kaiser Willys!
Review of , following an experience of by JOE J.
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Everything went well regarding the order.
Review of , following an experience of by DAN M.
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Great company to do business with!
Review of , following an experience of by DAVID R.
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Every part tbat i requested was of top quality, and any questions were answered with knowlege of the part and process. Very good company
Review of , following an experience of by MICHAEL M.
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everything is always great
Review of , following an experience of by JIM D.
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Super Service, sehr schneller Kontakt, Mega Freundlich. Mein Favorit. Vielen Dank
Review of , following an experience of by SIEGFRIED H.
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Very easy ordering Product well packaged and arrived on time Very happy with this site
Review of , following an experience of by STEPHANIE P.
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I hear from other Jeepers that they can get "this cheaper here, or "that cheaper there" and that Kaiser Willys is priced high and sources parts from overseas... well, Kaiser Willys has the selection, inventory, and the ability and resources to stand behind what they sell. And that "other guy" is getting his parts from the same limited (overseas) sources and not some magic place in Cleveland. They were once able to get me an entire intake manifold THE NEXT DAY ! They have "how to" videos on-line, a knowledgeable sales staff, a great catalog and website and are "the king of the hill" in my opinion. My '46 Jeep has been restored sourcing nearly everything from Kaiser Willys. I go to their website, find the part I need, have a question and call - getting an immediate helpful answer - and move on with enjoying my Jeep. I can't see why I would ever go anywhere else.
Review of , following an experience of by JOHN C.
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The order was handles very well. Shipped quickly and as ordered. Everyone replied quickly with any question, very impressed.
Review of , following an experience of by DAVID C.
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Service is great (Mike), parts are hit or miss quality wise and shipping is slow and expensive there. They are my first site for most Willys Jeep parts though. I have noticed an improvement of late with shipping times and they suffer the same challenges as everyone else with finding original parts for these old machines.
Review of , following an experience of by LARRY J.
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Top Notch! Always great to do business with. Website catalog very helpful and filled with anything you would need for a restoration project. Videos are really good and provide helpful advice when needed. Delivery of my orders always fast. Just a great company.
Review of , following an experience of by DAN K.
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Customer service and delivery is excellent. They have an attention to detail and customer satisfaction.
Review of , following an experience of by JEFFERY W.
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Generally can find what I am looking for on their website, if not they are available to get me what I am looking for. Have a tough time with smaller items in shipping. Sometimes the packaging isn't tapped up enough to keep washers that get loose in the box to not fall out. Overall good experience when ordering.
Review of , following an experience of by JOHN P.
Answer by kaiserwillys.comFlagThanks for the review. We appreciate all feedback, good or bad as it helps us get better as a company. I will have our shipping department do a better job keeping track of smaller parts and add a little more tape to boxes. If you ever have any questions, please don't hesitate to give us a call toll free so we can make sure you're all set. Thanks again.
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The first clock I ordered had to be returned and the process could not have been much easier. The replacement clock was delivered quickly and worked perfectly. Thank you
Review of , following an experience of by NANCY J.
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I order from both you and Jeepster man, I like y'alls order method better.
Review of , following an experience of by TERRY H.
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Arrives in good time haven't had any issues with the products
Review of , following an experience of by JAMES R.
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Order many parts over the years from Kaiser Willys. Always good value and prompt service. Highly recommend them!
Review of , following an experience of by ANDREW S.
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Great company, knowledgeable staff. Impressive selection for such old vehicles. Great website
Review of , following an experience of by KEITH C.
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Ir's refreshing dealing with a company whose personnwl know what they are doing! I feel confident that they are the subject matter experts when dealong with Willys jeeps.
Review of , following an experience of by FRED S.
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Right part shipped fast!
Review of , following an experience of by STEVEN H.
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You guys are great, you've got nearly everything we Willy's lovers need. I just wish that your prices were more reasonable.
Review of , following an experience of by JOHN C.
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Order was completed in a timely manner and was complete. All parts arrived in great condition.
Review of , following an experience of by SELDON L.
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Lots of parts and fast shipping.
Review of , following an experience of by WILLIAM C.
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Purchasing from them for 3-4 years always top notch service. Amazed at quick service and shipping. Troy T
Review of , following an experience of by TROY D T.
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Great product, great services, great shipping time and prices are good. What more can you ask for?!
Review of , following an experience of by MATTHEW C.
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Best jeep specialist
Review of , following an experience of by FABRICE R.
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I have used KW for the last 8 years. They have been excellent with good customer service and quick shipments. I do not remember a problem I have had but when I called for guidance and instruction they have been knowledgeable and responsive.
Review of , following an experience of by PERRIN T.
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Good selection fast delivery
Review of , following an experience of by JASON J.
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I have restored 3 cj2 Willys Jeeps and I have never been disappointed in anything that I have purchased from Kaiser Willys Jeep.
Review of , following an experience of by JAMES H.
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All went well that shipping good price very easy to navigate website
Review of , following an experience of by PATRICK J.
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all around good service
Review of , following an experience of by JIM D.
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Fast shipping!! Great products.
Review of , following an experience of by HAL H.
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Prices were a bit steep, but all products were in stock and delivery was extremely fast. Overall a good experience.
Review of , following an experience of by BRUCE S.
Answer by kaiserwillys.comFlagThanks for the feedback. We try really hard to keep our prices competitive as well as offering discounts and free shipping on all products when your order total is over $98. If you ever have any questions, please don't hesitate to give me a call toll free. Thanks
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