Customer reviews for kaiserwillys.com

Customer reviews

• 5 / 5

  

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  Service is excellent with speedy delivery. I enjoy having their catalog and find the online videos accurate and helpful. Good people to do business with.

  Review of 3/18/25, following an experience of 2/17/25 by BILL S.

• 5 / 5

  

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  the right stuff delivered on time

  Review of 3/18/25, following an experience of 2/15/25 by KEN E.

• 5 / 5

  

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  I ordered items for my husband's birthday for his Jeep. All items arrived on time and well packaged. He was very happy with his gifts.

  Review of 3/18/25, following an experience of 2/15/25 by MARTHA G.

• 5 / 5

  

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  very helpful fast response

  Review of 3/18/25, following an experience of 2/16/25 by STEFAN S.

• 5 / 5

  

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  Fast Shipping, Helpful People. I wish the website was faster, but other than that it's fine.

  Review of 3/18/25, following an experience of 2/16/25 by MATTHEW D.

• 5 / 5

  

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  Love these guys the are very Helpful knowledgeable and friendly

  Review of 3/18/25, following an experience of 2/17/25 by MARK S.

• 5 / 5

  

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  Very satisfied with everything l've ordered so far.

  Review of 3/18/25, following an experience of 2/16/25 by DALE C.

• 5 / 5

  

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  Products are as described. Sales team is helpfull.

  Review of 3/18/25, following an experience of 2/16/25 by TIMOTHY M.

• 5 / 5

  

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  Great customer service, had a shipment get stalled in transit and they reshipped to make sure I received my order. Great selection of Willy products.

  Review of 3/18/25, following an experience of 2/16/25 by LAWRENCE C.

• 5 / 5

  

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  Great parts and service

  Review of 3/18/25, following an experience of 2/16/25 by CHARLES W. FILLMAN F.

• 5 / 5

  

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  Fast and easy got perfect pats

  Review of 3/18/25, following an experience of 2/18/25 by RONY A.

• 5 / 5

  

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  Site makes it very easy to find the parts. I was in an email chain with Mike and Justin so confirmed the part numbers before I pushed order

  Review of 3/18/25, following an experience of 2/15/25 by SAMUEL C.

• 3 / 5

  

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  Descriptions and colors are good. I dislike the number of "out of stock", I have to deal with.The quality of products is excellent when available.

  Review of 3/18/25, following an experience of 2/15/25 by JIM K.

  Answer by kaiserwillys.com

  

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  Sorry for any issue. Looks like out of the dozens of items you have ordered with us only a small handful have been on a temporary delay and we ship them out as soon as available at no cost. Hopefully you'll consider a higher review. We are always happy to help with any concerns. A good review goes along way to helping us out here. Please let me know. Thanks!

• 4 / 5

  

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  Great selection of products and quick shipping.

  Review of 3/18/25, following an experience of 2/15/25 by CHRIS D.

  Answer by kaiserwillys.com

  

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  We really appreciate the review. All positives. Please let me know if there is ever anything I can help you with. Thanks again.

  Answer by Chris D.

  

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  You're welcome. The only reason I didn't rate 5 star is because I asked a question about an item (twice) and never received an answer.

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• 5 / 5

  

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  Got what I ordered in a very timely fashion.

  Review of 3/18/25, following an experience of 2/13/25 by CHARLENE K.

• 5 / 5

  

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  Always good service and prompt response

  Review of 3/18/25, following an experience of 2/15/25 by WILLIAM M.

• 5 / 5

  

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  Very easy to use and our item arrived quickly!

  Review of 3/18/25, following an experience of 2/15/25 by DANIELLE R.

• 5 / 5

  

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  This is the second old Jeep I've rebuilt and almost all the parts came from KW. Out of the many parts, only one was wrong, and it was my fault. They happily exchanged the part for the correct one.

  Review of 3/18/25, following an experience of 2/15/25 by STEPHEN K.

• 5 / 5

  

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  Wonderful service

  Review of 3/18/25, following an experience of 2/15/25 by MARK F.

• 5 / 5

  

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  Sight is easy to use and people at Kaiser Willys are great to work with. They know jeeps.

  Review of 3/18/25, following an experience of 2/15/25 by SELDON L.

• 5 / 5

  

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  Very helpful

  Review of 3/17/25, following an experience of 2/15/25 by DAVID G.

• 5 / 5

  

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  Mike and his team are second to none. This is your one stop shop for hard to find Jeep parts! Best customer service in the business!

  Review of 3/17/25, following an experience of 2/15/25 by LARRY J.

• 5 / 5

  

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  Prompt and reasonable prices . Not many parts that aren't available thru their store

  Review of 3/17/25, following an experience of 2/15/25 by JEFFREY S.

• 5 / 5

  

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  Best in the business! Mike and his team will go out of their way to help! Five stars!

  Review of 3/17/25, following an experience of 2/15/25 by LARRY J.

• 4 / 5

  

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  I was lucky that I was here at home, the driver handed me the delivery.

  Review of 3/17/25, following an experience of 2/10/25 by STEVEN K.

  Answer by kaiserwillys.com

  

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  Hopefully we can get this up to a 5 star review. Let us know if there is anything we can do!!!

• 5 / 5

  

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  Awesome and quick service. And free shipping.. you cant beat that

  Review of 3/17/25, following an experience of 2/15/25 by GEORGE W.

• 4 / 5

  

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  Was the only vendor that had the correct M38 carb to crossover rubber hose.

  Review of 3/16/25, following an experience of 2/13/25 by DAVID B.

  Answer by kaiserwillys.com

  

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  We really appreciate the kind words. Glad we were able to get you all fixed up. Thanks again.

• 5 / 5

  

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  Great company, good prices, very nice web site with anything you will need for your Willys.

  Review of 3/16/25, following an experience of 2/14/25 by WILLIAM W.

• 4 / 5

  

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  sent a few emails and never got a response----why no answers

  Review of 3/16/25, following an experience of 2/13/25 by CHARLES W.

  Answer by kaiserwillys.com

  

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  We answer all emails. If we didn't reply, that means we did not receive your email. I just sent you an email. Please let me know how I can help you. Thanks

• 5 / 5

  

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  Knowledgeable, friendly, helpful staff, good prices and fast shipping. Everything a customer wants

  Review of 3/16/25, following an experience of 2/13/25 by PHILLIP S.

• 1 / 5

  

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  The reproduction WWII jeep shovel was described as the best, most accurate reproduction. When received it had a Large “INDIA” stamp on the blade which is placed in such a way that it will be prominently displayed unless I weld over it and grind it back down (too deep to grind out). The wood handle also came painted, when it was pictured unpainted (as needed), so I would have to stripped it. When I asked about returning it due to the inaccurate description, I was told I had to pay to ship it back! I paid a premium for this shovel based on its description and pictures, but did not receive anything near that, and they want me to pay more to send it back to them!

  Review of 3/16/25, following an experience of 2/14/25 by MIKE R.

  Answer by kaiserwillys.com

  

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  Jim, these are the best - most accurate ones and the only ones that fit correctly out there. I'm not sure who you talked to here - but if you're not happy with it - we can email you a prepaid label to pick it up and refund you. You wont find a better one. Most people just etch it out and paint over, so you never see it. We are always happy to help. I see you have placed dozens of orders with us. Hopefully you'll reconsider your review. A good review goes a long way in helping us. Please let me know and sorry for any issue.

• 5 / 5

  

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  The parts I ordered came swiftly and were exactly what I needed you can bet I’ll be using your company again Thank you so much

  Review of 3/16/25, following an experience of 2/15/25 by TIM L.

• 5 / 5

  

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  service was very quick

  Review of 3/13/25, following an experience of 2/10/25 by GEORGE A.

• 5 / 5

  

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  Superior parts selection. You can find nearly all the parts needed for a complete restoration.The free shipping on orders over $98.00 and frequent coupons and offers its a money saving site for your restoration

  Review of 3/13/25, following an experience of 2/12/25 by DENNIS S.

• 5 / 5

  

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  Great prices prompt shipping

  Review of 3/13/25, following an experience of 2/14/25 by JAMES L.

• 5 / 5

  

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  Easy to use.

  Review of 3/13/25, following an experience of 2/10/25 by ALFRED B.

• 2 / 5

  

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  I have placed numerous orders it is easy online, great parts catalog, but many times missing parts I ordered, a phone call and they will fix problem but another week to ship please check orders before shipping Jeff

  Review of 3/13/25, following an experience of 2/10/25 by JEFF K.

  Answer by kaiserwillys.com

  

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  Jeff, I see you have placed over a dozen of orders with us and probably totals more than 100 plus items. Sometimes things get missed but we always make it right and ship it out right away. We do our best. If you have an issue - just reach out to us. Hopefully you will reconsider this review. A good review goes along way for us and really helps us out. Please let me know.

  Answer by Jeff K.

  

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  It’s not a problem like the service and quality and will order again, you guys are always helpful and courteous

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• 5 / 5

  

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  Excellent service and timely.

  Review of 3/13/25, following an experience of 2/27/25 by HAROLD E.

• 5 / 5

  

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  Top notch fender repair panels for my Kaiser DJ-5 Dispatcher! Very heavy (correct) gauge metal, shipped promptly and even made in USA! These panels will make my repairs easier and with a better end result. This is a great company and you can shop here with confidence!

  Review of 3/13/25, following an experience of 2/12/25 by MICHAEL J.

• 5 / 5

  

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  Customer service was great ,received parts timely.

  Review of 3/13/25, following an experience of 2/10/25 by CHARLES R.

• 5 / 5

  

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  The guys at Kaiser are very knowledgeable very help full They know their products very well

  Review of 3/13/25, following an experience of 2/11/25 by MARK S.

• 5 / 5

  

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  Great company, great people! Making my 1954 Willys p/u restoration a blast.

  Review of 3/13/25, following an experience of 2/11/25 by JOHN R.

• 5 / 5

  

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  Ordered quite a few parts, always had a great experience. Thank You

  Review of 3/13/25, following an experience of 2/11/25 by SEBASTIAN Y.

• 5 / 5

  

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  Always quick and easy

  Review of 3/13/25, following an experience of 2/10/25 by ROBERT M.

• 5 / 5

  

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  Good people to deal with, we were needing a Crankshaft and Camshaft and they were ready to help us, we will do business with them again

  Review of 3/13/25, following an experience of 2/12/25 by FORREST H.

• 5 / 5

  

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  I have been working with and buying from KW for a couple of years now as I am restoring my wife's 1951 Willys pickup. The parts are correct and fit well, the tech support is excellent and they are really easy to work with. They even helped me source a used Dana 53 differential.

  Review of 3/13/25, following an experience of 2/12/25 by BRADLEY B.

• 5 / 5

  

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  This is an outstanding group of folks. I am restoring a ‘43 Willy’s and they have had every single part I have needed. They have also helped me a ton with questions etc. An amazing job y everyone I have worked with.

  Review of 3/13/25, following an experience of 2/10/25 by BRYAN O.

• 5 / 5

  

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  Excellent service, fast delivery, good parts at a fair price. The website is great, I can find what I need quickly. I highly recommend this website.

  Review of 3/13/25, following an experience of 2/10/25 by JEFF P.

• 5 / 5

  

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  AGAIN PERFECT SERVICE, FAST DELIVERY AND AS USUAL GREAT PRODUCTS, THANKS TO THE KAYSER TEAM

  Review of 3/13/25, following an experience of 2/7/25 by THEODOR H.

• 4 / 5

  

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  i have had great experiences with this company until the step plate order which had no instructions and would NOT work on an M38 without taking out the seats and gas tank ! another expensive part for the scrap iron pile !

  Review of 3/13/25, following an experience of 2/9/25 by ROBERT B.

  Answer by kaiserwillys.com

  

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  Hopefully you will reconsider this review. You have to install it that way. Its how it was originally done. If you don't bolt it to the floor - there would be nothing to support it. A good review goes along way for us and really helps us out. We have instructions on our website as well and are always here to help. Please let us know on review.

• 5 / 5

  

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  Very easy to order fast shipping fair price good product

  Review of 3/13/25, following an experience of 2/10/25 by PATRICK J.

• 5 / 5

  

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  Very satisfied with Kaiser Willys. The staff is very knowledgeable and always willing to help with advise and finding parts. They have been the best for the last 4 years of my restoration project, 1948 CJ 2A Willys.

  Review of 3/13/25, following an experience of 2/7/25 by CARLOS E.

• 3 / 5

  

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  Quite slow in shipping my order.

  Review of 3/12/25, following an experience of 1/29/25 by CARL W.

  Answer by kaiserwillys.com

  

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  Hopefully you will reconsider this review. It is a custom-made item and we have notes that they take 2-3 weeks for shipment. Looks like you got it in less that 2 weeks delivered to you. A good review goes a long way in helping us. Please let me know.

• 5 / 5

  

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  My experience has been very positive all the way around. I’m restoring a 1951 Kaiser Willys truck and the availability of parts is impressive to say the least. Parts are easy to find on-line as well as the catalog. Shipments are prompt and complete. I wouldn’t hesitate recommending to anyone. Extremely satisfied and impressed.

  Review of 3/10/25, following an experience of 2/10/25 by BOB W.

• 5 / 5

  

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  I extremely pleased with the customer service and products purchased from Kaiser Willys. They are extremely prompt with answering any questions one may have on products and or orders placed. I highly recommend Kaiser Willys.

  Review of 3/10/25, following an experience of 2/5/25 by TIMOTHY C.

• 5 / 5

  

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  So far they have provided me everything I've needed to restore my 54 CJ3B.

  Review of 3/10/25, following an experience of 2/9/25 by ANDREW K.

• 5 / 5

  

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  🤠👍🏻 KW have the parts in stock (now including paint) for my 1946 CJ2A

  Review of 3/10/25, following an experience of 2/7/25 by MIGUEL E.

• 5 / 5

  

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  excellent service and parts

  Review of 3/10/25, following an experience of 2/10/25 by MICHAEL M.

• 4 / 5

  

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  The website is a little slow but works correctly. Shipping is good sometimes and slow sometimes for unknown reasons. I have experinced some quality issues with some parts.

  Review of 3/10/25, following an experience of 2/5/25 by JAMES B.

• 5 / 5

  

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  Whenever I order anything from them, they get it out the door to be shipped right away!

  Review of 3/10/25, following an experience of 1/21/25 by STEVEN K.

• 5 / 5

  

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  Excellent shipping and handling. Always arrive sooner than expected. Will continue to do business with them due to the availability and shipping. Great place to shop and purchase old jeep parts. Doug

  Review of 3/10/25, following an experience of 2/5/25 by DOUGLAS M.

• 5 / 5

  

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  Kaiser Willys is the best place to get parts for my M38, nice folks and delivery is much faster than in previous years. Call and ask for Mike, he’ll take great care of you. I highly recommend them for your vintage jeep parts.

  Review of 3/3/25, following an experience of 2/7/25 by LARRY J.

• 5 / 5

  

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  Amazing parts selection and support, constant promotional discounts, and extremely fast shipping. I will continue to purchase from Kaiserwillys throughout my CJ3a's restoration!

  Review of 3/3/25, following an experience of 2/4/25 by SIMON F.

• 5 / 5

  

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  Website is easy to navigate, customer service is great!!

  Review of 3/3/25, following an experience of 2/4/25 by DAVE V.

• 5 / 5

  

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  They have the parts. They always seem to have the parts. They have great customer service, and they answer the phone when you call. If you have questions about what you want to order they take the time to help you out. I haven't seen or experienced customer service like this in a very long time. Thank you Mike and the team (Cam specifically) for your love of helping us old geezers out with all the support! Your shipping department is first rate! I turn in an order at 1530 on a Friday afternoon and it got shipped that day! You guys are awesome! Keep up the good work!

  Review of 3/3/25, following an experience of 2/6/25 by ANDREW C.

• 5 / 5

  

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  Everything thing I need can be found on this site. If they don’t have, just ask! They will find it for you or point you in the right direction. Cheers! Kaiser Willy’s.

  Review of 3/3/25, following an experience of 2/6/25 by SAMUEL C.

• 5 / 5

  

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  Very good service

  Review of 3/3/25, following an experience of 2/4/25 by NATHAN S.

• 5 / 5

  

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  great service and accurate description of products.

  Review of 3/3/25, following an experience of 2/4/25 by MIKE B.

• 5 / 5

  

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  Excellent products. Excellent service.

  Review of 3/3/25, following an experience of 2/6/25 by JAY F.

• 5 / 5

  

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  Exactly the color of paint it originally was!

  Review of 3/3/25, following an experience of 2/6/25 by JEREMIAH B.

• 5 / 5

  

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  Easy to reach with questions, knowledgeable and helpful. Vast inventory. Returns are simple. Trustworthy company.

  Review of 3/3/25, following an experience of 2/6/25 by DAVID H.

• 5 / 5

  

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  received item; great product.

  Review of 3/3/25, following an experience of 2/5/25 by DONALD W.

• 5 / 5

  

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  I found the items I needed & put in my perches and in a timely amount of time received my order number and they came on time.

  Review of 3/3/25, following an experience of 2/5/25 by DOANLD& H.

• 5 / 5

  

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  Excellent,friendly service and great communication. My go to for my Jeep parts.

  Review of 3/3/25, following an experience of 2/3/25 by KEITH R.

• 5 / 5

  

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  Outstanding catalog, fantastic easy-to.use website, prompt speedy delivery. What more can you ask for?

  Review of 3/3/25, following an experience of 2/5/25 by FRED S.

• 5 / 5

  

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  Very good,have contacted them a number of times with questions and have helped me each time. I have numerous orders from them prompt every time.and a great catalog.

  Review of 3/3/25, following an experience of 2/4/25 by MICHAEL T.

• 5 / 5

  

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  great site, crystal clear to navigate, plenty of photos, always the right parts

  Review of 3/3/25, following an experience of 2/6/25 by PAUL-ANDRÉ M.

• 5 / 5

  

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  Immediate response and quick delivery !!

  Review of 3/3/25, following an experience of 2/5/25 by LARISSA P.

• 5 / 5

  

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  Prompt delivery and good quality

  Review of 3/3/25, following an experience of 2/7/25 by WILLIAM M.

• 5 / 5

  

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  Responded quickly, delivered quickly.

  Review of 3/3/25, following an experience of 2/2/25 by JOHN E.

• 5 / 5

  

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  Shipped fast and correct parts

  Review of 3/3/25, following an experience of 2/3/25 by DAVID W.

• 5 / 5

  

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  Great product, fast shipping. Thank you, Kagel

  Review of 3/3/25, following an experience of 2/3/25 by KAGEL S.

• 5 / 5

  

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  Excellent product received in timely manner.

  Review of 3/3/25, following an experience of 2/1/25 by EDWARD A.

• 5 / 5

  

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  Easy shopping ,exact fits and fast deliveries

  Review of 3/3/25, following an experience of 2/2/25 by DAVE V.

• 5 / 5

  

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  items accurately described and shipped promptly

  Review of 3/3/25, following an experience of 2/2/25 by CURTIS W.

• 5 / 5

  

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  I have ordered many parts from Kaiser Willys and the quick delivery along with any help I needed identifying a few pars was very much appreciated.

  Review of 3/3/25, following an experience of 2/2/25 by CHESTER K.

• 5 / 5

  

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  Fine product and fast shipping 👍

  Review of 3/3/25, following an experience of 2/1/25 by GERALD P.

• 5 / 5

  

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  Excellent experience

  Review of 3/3/25, following an experience of 2/3/25 by CARL G.

• 5 / 5

  

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  Parts quality and shipping is great. The wealth of info on the website and paper catalog is a tremendous value.

  Review of 3/3/25, following an experience of 2/3/25 by RYAN W.

• 5 / 5

  

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  Great site very easy tobuse

  Review of 3/3/25, following an experience of 1/31/25 by ROBERT C.

• 5 / 5

  

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  They know their stuff! Easy cheesy.

  Review of 3/3/25, following an experience of 2/3/25 by KEITH M.

• 5 / 5

  

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  Great service

  Review of 3/3/25, following an experience of 2/1/25 by MARC B.

• 5 / 5

  

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  Excellent customer service, they have knowledgeable people to answer questions regarding the vast assortment of parts they sell. Orders are processed quickly and if there is an issue with your shipment it is resolved in a very timely manner.

  Review of 3/3/25, following an experience of 2/2/25 by JAMES F.

• 2 / 5

  

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  I placed a large order from them mostly because they said everything I needed was in stock. They emailed me almost a week later saying items I ordered were not in stock. It would be several weeks before they could update me. This is not the first time this has happened with them. Pretty sorry business habits.

  Review of 3/3/25, following an experience of 1/31/25 by JOSHUA C.

  Answer by kaiserwillys.com

  

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  I'm really sorry that you had this issue with your last order. I see that you placed the order online and that you were informed the same day that the top bows were on back order. With over 8K parts offered, there will be times where items will be out of stock unfortunately. We communicated this as best we could. I know it can be frustrating when items are not available and hopefully this is not holding up a project as that is the last thing we want. Please give me a call toll free if you ever have any questions. Thanks

  Answer by Joshua C.

  

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  Order was placed on the 31 of Jan You didn’t email me until the 5th of February. No “out of stock” notification was on the item on the website.

  Answer by kaiserwillys.com

  

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  We emailed you right away on it. Maybe our initial email when to your spam and then got deleted. We are also here toll free M-F 9-5 est and answer all emails same business day if you ever have a question. Sorry for any confusion on this. We are always here to help.

  Show exchanges Hide exchanges
• 5 / 5

  

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  My new radiator arrived on time, fit right in. Quality part.

  Review of 3/3/25, following an experience of 2/1/25 by GARY B.

• 5 / 5

  

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  The parts are shipped quick and I enjoy the lemonhead and jolly rancher that are good to have while pondering the Jeep project.

  Review of 3/3/25, following an experience of 2/1/25 by RICHARD H.

• 5 / 5

  

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  Great as always

  Review of 3/3/25, following an experience of 1/29/25 by DYLAN J.

• 5 / 5

  

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  Fantastic. No problems and good quality items

  Review of 3/3/25, following an experience of 1/31/25 by INGVAR H.

• 5 / 5

  

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  Best selection of parts and always has prompt shipping. Online parts lookup is made much easier via the exploded diagram option for looking up the parts you need.

  Review of 3/3/25, following an experience of 1/31/25 by KRIS J.

• 5 / 5

  

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  Great service. Order was promptly shipped.

  Review of 3/3/25, following an experience of 1/28/25 by JOSE V.

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