Customer reviews for kaiserwillys.com

Customer reviews

• 5 / 5

  

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  very good customer service---call them if you need any help at all

  Review of 4/8/25, following an experience of 2/28/25 by CHARLES W.

• 5 / 5

  

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  A long time, well established business, with very knowledgeable staff. On the rare occasion they do not have the part you are looking for in stock they help you find it, even if it comes from a competitor. I would say I have purchased 90% of my restoration parts from them.

  Review of 4/5/25, following an experience of 3/6/25 by JESS P.

• 5 / 5

  

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  The site is great I'm finding everything I need to help rebuild my CJ2A, the diagrams and videos have been a great help and the guys working there are well knowledge and friendly.

  Review of 4/5/25, following an experience of 3/6/25 by DOUGLAS C.

• 5 / 5

  

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  I have had nothing but good service. Had one piece ordered which was wrong ( my fault) and they took it back and gave me credit for the part. Enjoy working with them. Good service

  Review of 4/5/25, following an experience of 3/6/25 by GAINES M.

• 5 / 5

  

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  Very friendly helpful people. I have 3 old Jeeps and am not a mechanic. However KW has provided me great support and many parts as I navigate the repairs. Excellent fast shipping also.

  Review of 4/5/25, following an experience of 3/6/25 by ANTHONY F.

• 5 / 5

  

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  excellent products and fast international delivery

  Review of 4/5/25, following an experience of 3/8/25 by CLAUDE T.

• 5 / 5

  

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  Very helpful and informative website, Q&A and product reviews help answer some the tech ‘s about parts, fast shipping, GREAT paper catalog. Restoring a CJ2a barn find is my most ambitious project yet, and a resource like Kaiser Willys is going to smooth out many of the rough spots. Thanks all!

  Review of 4/5/25, following an experience of 3/5/25 by CHRISTOPHER J M.

• 5 / 5

  

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  Orders are processed in a timely manner and items are as described.

  Review of 4/5/25, following an experience of 3/6/25 by TIMOTHY K.

• 5 / 5

  

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  Great selection

  Review of 4/5/25, following an experience of 3/7/25 by DUANE P.

• 5 / 5

  

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  Outstanding service. This is a must use company for any Jeep rebuild!

  Review of 4/5/25, following an experience of 3/8/25 by BRYAN O.

• 5 / 5

  

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  I started planning on just rebuilding the engine on my friend’s 1954 CJ3-b. Then the brakes, brake lines, transmission pops out of 2nd, gas tank, fuel lines, emergency brake cable, emergency brake, speedometer cable… more to follow. When I started on this project, I shopped around. I’ve since sent back inferior parts and then purchased them here. I don’t shop around anymore. I was even happy to find something as simple as an oil filter that I can buy at O’Reilly auto parts was less expensive here. Don’t worry about shopping around. Just use Kaiserwillys.com. These guys are great!

  Review of 4/5/25, following an experience of 3/5/25 by DANIEL J.

• 5 / 5

  

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  They're always great to do business with. They offer a wide selection of parts, and they've always had the part that I've needed, and the order delivery time is really fast.

  Review of 4/5/25, following an experience of 3/3/25 by DAVE T.

• 2 / 5

  

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  Placed an order for 9 "in stock" items. Within an hour was notified that 4 of them are out of stock. So far 1 of the backordered items has arrived, never got a shipping notification or tracking number. Patiently waiting for the other backordered items...

  Review of 4/5/25, following an experience of 3/5/25 by J D. *

  *Pseudonymized data at the request of the author

  Answer by kaiserwillys.com

  

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  Hello, and thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've faced with the out-of-stock items and the delayed notifications. We understand how frustrating this situation can be and truly appreciate your patience as we work to fulfill your order. Your feedback is invaluable in helping us improve our services. Thank you for being a part of our community.

• 5 / 5

  

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  Ordering was easy. Parts shipped quickly. Very easy to do business with KW.

  Review of 4/5/25, following an experience of 2/11/25 by ROSS B.

• 5 / 5

  

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  Top quality, hard to find products. Customer support is very good and responsive.

  Review of 4/5/25, following an experience of 2/26/25 by CHRIS R.

• 5 / 5

  

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  I received my order with 2 defective parts. I contacted the site and they were replaced immediately. Great company

  Review of 4/5/25, following an experience of 3/5/25 by FREDERICK B.

• 5 / 5

  

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  El sitio es genial todo bien organizado por partes y piezas y hasta conjuntos completos para reparar diferentes partes del jeep y esto es espectacular porque nos hace la búsqueda más fácil . Tienen traducción al español muy bueno para los que no dominamos el inglés,una ves que haces la compra te mandan la confirmación de tu orden y el mismo día la confirmación de que la mandaron y la entrega es rapidísima y muy bien protegida . Los recomiendo sitio 100% seguro y confiable digno de los americanos. Gracias

  Review of 4/3/25, following an experience of 3/5/25 by MIGUEL P.

• 5 / 5

  

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  A great update for a T18 transfer case. Quality machine work. Should last another 70 years. Fast delivery. Detailed instructions included.

  Review of 4/3/25, following an experience of 3/4/25 by ROBERT F.

• 5 / 5

  

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  Sim, tudo perfeito, desde o seite, a confirmação dos produtos disponíveis, a entrega pontual.

  Review of 4/3/25, following an experience of 3/3/25 by MAURICIO W.

• 5 / 5

  

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  Customer service is excellent, shipping is fast and parts come packaged to prevent breakage.

  Review of 4/3/25, following an experience of 3/3/25 by MICHAEL P.

• 5 / 5

  

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  Order turn around very quick. thank you

  Review of 4/3/25, following an experience of 3/3/25 by SCOTT C.

• 4 / 5

  

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  Generally ordered parts are on hand and promptly shipped. Getting a piece of candy in the package is always an added BONUS

  Review of 4/3/25, following an experience of 3/4/25 by GREGG J.

• 5 / 5

  

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  Good quality jeep parts. Been buying parts for my jeep and my Father's jeep from Kaiser Willys. Haven't been disappointed.

  Review of 4/3/25, following an experience of 3/3/25 by ASHER H.

• 5 / 5

  

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  Right on time Beautiful canvas seat covers for '46 cj2a

  Review of 4/3/25, following an experience of 3/2/25 by ROBERT H.

• 5 / 5

  

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  they have the parts and knowledge

  Review of 4/3/25, following an experience of 3/2/25 by ARTHUE J.

• 5 / 5

  

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  navigation, shipping and service are all excellent. The listings for the FC-150 are limited.

  Review of 4/2/25, following an experience of 3/2/25 by FRANK L.

• 5 / 5

  

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  Good service and nice parts.

  Review of 4/2/25, following an experience of 3/2/25 by FRED C.

• 5 / 5

  

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  Were helpful in processing my order over the phone and were very helpful in processing the necessary return for credit.

  Review of 4/2/25, following an experience of 3/3/25 by ANDREW F.

• 1 / 5

  

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  bad company/ they must be drop shipping/ nothing in stock/ long long shipping delays/ never again/ i am waiting months for 1 item and now weeks for another/ no way/ "supply chain issues" BS

  Review of 4/2/25, following an experience of 3/2/25 by CHRISTOPHER R.

  Answer by kaiserwillys.com

  

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  Chris, sorry on the delay on the fender and air horn. Hopefully they will be in soon. We are here toll free and answer emails same business day with any questions. I can cancel it for you if you like.

• 5 / 5

  

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  Shipping has been very speedy on recent orders.

  Review of 4/2/25, following an experience of 3/2/25 by JOSHUA M.

• 4 / 5

  

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  Overall ive had a good experience with kaiser willys. I wish they tracked their inventory in a way that tells the customer that the item is out of stock when they click on the item. That way they dont pay for it and the get an email saying its out of stock and then have to email them back and tell them to cancel that part of the order and wait a couple days for the refund. Asked for a refund friday for one order, got the refund monday. Asked for a refund on another order on monday, currently waiting for that refund. Im not mad, just could have avoided all this back and forth if the item on the website said it was “currently unavailable” maybe have a button saying, “notify me via email when available”.

  Review of 4/2/25, following an experience of 3/2/25 by TYLER A.

• 5 / 5

  

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  I am rebuilding a 1943 Willy's jeep and the help I have received from this team is priceless. They have been spot on with part recommendations and have gone above a beyond to answer any and all question that I have. The customer service is outstanding and I haven't run across a part need that they haven't had in stock and out to me quickly!

  Review of 4/2/25, following an experience of 2/26/25 by BRYAN O.

• 5 / 5

  

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  Great fast service

  Review of 4/2/25, following an experience of 3/1/25 by JOHNNY T.

• 5 / 5

  

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  Se los recomiendo

  Review of 4/2/25, following an experience of 3/2/25 by ENRIQUE M.

• 5 / 5

  

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  Ouder brake shoes look great but they miss master cyl rebuilding kit called and they got it to me fast thank you Dan 😊

  Review of 4/1/25, following an experience of 3/1/25 by DANIEL D.

• 5 / 5

  

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  Great selection of new US made and New Old Stock parts you just can't find in person anymore unless it is junk. Very helpful for restoring and keeping my old jeep running and looking as it should. Intuitive user interface on the website, shipping went flawless. recommend.

  Review of 4/1/25, following an experience of 3/2/25 by LUIS M.

• 5 / 5

  

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  Great paint I mixed it down to spray it it laid down perfectly.

  Review of 4/1/25, following an experience of 2/28/25 by JEZ K.

• 3 / 5

  

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  I wish the website would inform consumer of out of stock items prior to them placing orders. I once had hundreds of dollars worth of items in back order- had to fight to get them months later. Was reprimanded for not inquiring more frequently about the items in question. I currently have an email chain for over 6 months now inquiring about a $50 out of stock item. If you can’t provide the items, simply don’t sell them.

  Review of 4/1/25, following an experience of 3/1/25 by JOSHUA M.

  Answer by kaiserwillys.com

  

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  We always email if anything is out of stock. Sorry that item was on a delay and as soon as we get it in it gets shipped out at no cost. If you ever need to cancel something or a have a question - just let us know. We answer all emails same business day and are here toll free too. Hopefully you'll reconsider your review. We work hard for our reviews and they are important. Looks like you have placed dozens of orders with us and pretty much all of it ships out right away. We are here to help if you ever have a question. Please let me know.

  Answer by Joshua M.

  

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  I do not understand why you ask for an honest review and then essentially argue or dismiss the experience and or input provided by the customer. In example, you state you “always” send emails regarding out of stocks items. Currently, I would agree, but this has not always been the case for me. I have placed many orders with you, and this is really my only complaint. I wish I was informed up front (prior to placing an order) that an item is back ordered and may not be available for 6 months. If such information was made available, one could then decide if they wanted to still place the order and babysit it until it shows up. I have been satisfied with the items I have received from you and I am happy you are in business to support my hobby. Your company did come through and provided the drop ship items I never received and had to inquire about around 1 year after ordering them (I believe Cj2a wiring harness and maybe a back seat). When I finally did call in to inquire about my items, I was put on the spot and questioned why I never called in. I hope this explains my trepidation regarding placing orders for items (not knowing if they are back ordered or not). How often do you recommend a customer “inquires” about the back ordered item for which they have already paid for? For instance, should I have never emailed regarding the coil I have been waiting on for 6 months? After my previous experience and more so the accusation presented from your company that it was my fault for not inquiring about items I have yet to receive, I do not like placing orders only to find out I may have to babysit a back ordered item. I do not bad mouth your company and I actively promote you to others. I would entertain amending my review…however, I want to see your company succeed and thought you would appreciate honest feedback.

  Answer by kaiserwillys.com

  

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  Sorry for any issue - maybe the email went to your spam folder and then gets deleted. If you ever have a question before or after placing an order - please email mike@kaiserwillys.com or call us toll free. We are happy to help. Sorry again on the delayed item. We ship out at no cost as soon as we get anything out in.

  Show exchanges Hide exchanges
• 5 / 5

  

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  Good source of quality Jeep parts. Gotta keep em moving!

  Review of 4/1/25, following an experience of 3/1/25 by JOSIAH B.

• 5 / 5

  

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  The people at kaiser willys is very helpful and great to work with

  Review of 4/1/25, following an experience of 3/1/25 by GARRETT M.

• 5 / 5

  

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  Service is always great. Quick response time on orders and customer support is always available and helpful.

  Review of 4/1/25, following an experience of 2/26/25 by RICHARD C.

• 3 / 5

  

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  It appears as though KW is trying to improve on their item quality and I do appreciate the nos/made in USA selection they have in their filters now. I have been a pretty steep critic in the past. They still have a way to go but I'm cautiously optimistic that they are moving in the right direction.

  Review of 4/1/25, following an experience of 2/25/25 by CHAD S.

  Answer by kaiserwillys.com

  

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  Hello, Thank you for sharing your thoughts with us. We truly appreciate your recognition of our efforts to enhance item quality and provide a “made in the USA” selection. Your feedback is invaluable as we strive to improve, and we’re glad to hear you’re cautiously optimistic about our progress. We’re committed to continuously refining our offerings and truly appreciate your support on this journey. Best regards, The Kaiser Willys Team

• 5 / 5

  

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  Great price and service

  Review of 3/29/25, following an experience of 2/28/25 by JAMES S.

• 5 / 5

  

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  Good stuff, quick delivery.

  Review of 3/29/25, following an experience of 2/27/25 by JACK R W.

• 3 / 5

  

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  Fast shipping quality products every shipment great

  Review of 3/29/25, following an experience of 2/27/25 by MICHAEL H.

  Answer by kaiserwillys.com

  

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  Hello! Thank you for taking the time to share your thoughts with us. We’re thrilled to hear that you appreciate our fast shipping and quality products, but we also recognize your rating suggests there’s room for improvement. Your feedback is important to us, and we will continue to strive to enhance your experience with every shipment. We value your support and look forward to serving you better in the future. Best regards, Kaiser Willys Team

• 5 / 5

  

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  I have used the company a few times before and they are still doing an excellent job of supplying top quality parts at a reasonable price and a speedy delivery.

  Review of 3/29/25, following an experience of 2/27/25 by ROBERT SR N.

• 5 / 5

  

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  Great product and I received it super fast.

  Review of 3/29/25, following an experience of 2/28/25 by JOE L.

• 2 / 5

  

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  I’ve had some recent orders that shipped incorrect parts. They replaced them with correct items but this caused a delay in middle of the work.

  Review of 3/29/25, following an experience of 2/27/25 by STEVE G.

• 5 / 5

  

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  Quality parts provided and prompt fast shipping!

  Review of 3/29/25, following an experience of 2/28/25 by DENNIS S.

• 5 / 5

  

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  Fast friendly service

  Review of 3/29/25, following an experience of 3/1/25 by DAVID K.

• 5 / 5

  

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  Excellent service great selection.

  Review of 3/29/25, following an experience of 2/27/25 by DENNIS M.

• 5 / 5

  

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  Service is great people are great

  Review of 3/29/25, following an experience of 3/1/25 by ROBERT J.

• 5 / 5

  

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  Kaiserr-Willys has the right parts for Jeeps and the customer service that provides great support when you have questions or problems.

  Review of 3/29/25, following an experience of 2/28/25 by GREGORY W.

• 5 / 5

  

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  They have always had the parts I needed..

  Review of 3/29/25, following an experience of 2/19/25 by STEVEN K.

• 5 / 5

  

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  Easy to use website they have almost anything you could need for a Jeep fast shipping good prices

  Review of 3/29/25, following an experience of 2/26/25 by PATRICK J.

• 4 / 5

  

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  haven't ordered anything yet but just love the catalogue.

  Review of 3/29/25, following an experience of 1/12/25 by ERIC B.

  Answer by kaiserwillys.com

  

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  Hopefully you'll consider your review since we sent you a free catalog. A 5 star review goes along way to help us out here.

• 5 / 5

  

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  My go to site for parts to my CJ2A. Great selection and quick shipping is why I shop here. Pleasure to work with professionals..!!

  Review of 3/29/25, following an experience of 2/26/25 by JOSEPH M.

• 5 / 5

  

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  I am completely satisfied. Fast shipping, good and friendly service.

  Review of 3/29/25, following an experience of 2/26/25 by PETER E.

• 5 / 5

  

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  The customer service and product information was excellant.

  Review of 3/29/25, following an experience of 2/26/25 by DENNIS K.

• 5 / 5

  

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  Excelent service and videos of repairing different components of your jeep.

  Review of 3/27/25, following an experience of 2/26/25 by JEFFREY S.

• 5 / 5

  

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  fast ship

  Review of 3/27/25, following an experience of 2/25/25 by LARRY D.

• 5 / 5

  

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  Mike and his team are experts that not only sell the right parts but help get your Jeep running right! Best in the business!

  Review of 3/27/25, following an experience of 2/25/25 by LARRY J.

• 5 / 5

  

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  I received a damaged part. Mike said no problem and sent me another. I got them today. Also, I am having a problem with the previous owners wiper set up. Mike said send him some pics of the system and he will help me. Excellent!

  Review of 3/27/25, following an experience of 2/24/25 by FREDERICK B.

• 4 / 5

  

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  The order arrived almost complete, but there are still four items missing that I understand were shipped today. Regards,DRAGO

  Review of 3/27/25, following an experience of 2/14/25 by DRAGO L.

• 5 / 5

  

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  quick service large inventory

  Review of 3/27/25, following an experience of 2/25/25 by CURTIS W.

• 5 / 5

  

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  The Kaiser Willys is best place I’ve found to buy part ,easy to order from extremely fast shipping by far my favorite company to do business with 10 stars

  Review of 3/27/25, following an experience of 2/25/25 by DONALD R.

• 5 / 5

  

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  Item arrived easy to install

  Review of 3/21/25, following an experience of 2/10/25 by CURTIS A.

• 5 / 5

  

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  Never had a bad experience with Kaiser Willys. Don't know what I'd do without them.

  Review of 3/21/25, following an experience of 2/24/25 by PERRY M.

• 5 / 5

  

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  Great selection. Parts ship regularly

  Review of 3/21/25, following an experience of 3/9/25 by LEON P.

• 5 / 5

  

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  Always a good experience buying from these guys! If you call on the phone, they’re very helpful. Using the catalog or website is very easy too.

  Review of 3/21/25, following an experience of 2/24/25 by DANIEL J.

• 5 / 5

  

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  Great logistics

  Review of 3/21/25, following an experience of 3/9/25 by LEON P.

• 5 / 5

  

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  They have a very large selection of quality jeep parts at reasonable prices. The staff is helpful and friendly. Shipping is extremely fast. I've bought a lot of parts from them and never had an issue.

  Review of 3/21/25, following an experience of 2/21/25 by PHILLIP S.

• 5 / 5

  

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  We just started our driveline refreshing project and have found the folks on the phone to be extremely helpful and ordering parts from the catalog is quite simple and are of excellent quality, looking forward to continuing working with Kaiser Willys in the future

  Review of 3/21/25, following an experience of 2/21/25 by D N. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I am buying again in KWJ.I bought too in 2017.I liked to buy.

  Review of 3/21/25, following an experience of 2/23/25 by FERNANDO M.

• 5 / 5

  

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  My order came as expected and was missing the brake shoes. I emailed Kaiser Willys and got an immediate response informing me that the brakes came from a different warehouse and was on route. They showed up the same day as their response. All interactions were pleasant and prompt. I still have more to order and I am excited about having this outlet to acquire the parts that previously took weeks to run down, now taking just days.

  Review of 3/21/25, following an experience of 2/21/25 by ROBERT H.

• 5 / 5

  

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  It A pleasure to deal with professionals

  Review of 3/21/25, following an experience of 2/24/25 by PAUL T.

• 5 / 5

  

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  Very good site for old jeep parts. The staff are very knowledgeable and helpful. I have purchased a lot from this site and will be purchasing more in the future, as I continue with my 1953 m38a1 restoration. Very happy with Kaiser Willys.

  Review of 3/21/25, following an experience of 2/23/25 by BRYAN R.

• 5 / 5

  

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  Always fast shipping. Parts in stock. Good communication.

  Review of 3/21/25, following an experience of 2/21/25 by JASON C.

• 5 / 5

  

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  As the reader might well imagine, ownership of a 70 old Willys M38A1 is a constant "work in progress." Kaiser Willys is my "go to" supplier of quality components necessary to keep my Old Girl running smoothly and looking good! Kudos to KW for great prices, great products and fast shipping!

  Review of 3/21/25, following an experience of 2/22/25 by JOHN M.

• 5 / 5

  

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  Delivered on time....good product, OK price.

  Review of 3/21/25, following an experience of 2/22/25 by WILLIAM W.

• 5 / 5

  

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  Best service ever. Fast shipping.

  Review of 3/21/25, following an experience of 2/23/25 by GERRY B.

• 5 / 5

  

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  The website is organized in a way that simplifies and minimizes selecting the wrong part for your Jeep. They identify NOS, or US made parts so you know you are getting a quality part that will fit the first time at a reasonable price.

  Review of 3/21/25, following an experience of 2/23/25 by JUAN Z.

• 5 / 5

  

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  Excellent customer service

  Review of 3/21/25, following an experience of 2/24/25 by LUKE P.

• 5 / 5

  

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  My number 1 go-to for CJ2A parts.

  Review of 3/21/25, following an experience of 2/22/25 by ERIC A.

• 5 / 5

  

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  AAA

  Review of 3/21/25, following an experience of 2/21/25 by JERRY W.

• 5 / 5

  

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  Great service and super fast shipping. Will order from them again.

  Review of 3/21/25, following an experience of 2/23/25 by ROBIN B.

• 5 / 5

  

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  Amazing people to work with good prices. Always helpful

  Review of 3/21/25, following an experience of 2/22/25 by GARRETT M.

• 5 / 5

  

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  AAA

  Review of 3/21/25, following an experience of 2/20/25 by JERRY W.

• 5 / 5

  

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  They keep a great stock and ship same day

  Review of 3/21/25, following an experience of 2/20/25 by T S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They have made my project easy, buying actual parts that fit

  Review of 3/21/25, following an experience of 2/15/25 by ANDREW K.

• 5 / 5

  

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  VERY FAST DELIVER

  Review of 3/21/25, following an experience of 2/17/25 by GREG S.

• 5 / 5

  

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  Great quality and great service!

  Review of 3/21/25, following an experience of 2/19/25 by DANIEL J.

• 5 / 5

  

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  Answering questions quickly and courteously.

  Review of 3/21/25, following an experience of 2/18/25 by TADASHI K.

• 5 / 5

  

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  Phone contact is top notch and orders arrive on time.

  Review of 3/21/25, following an experience of 2/19/25 by BOB P.

• 5 / 5

  

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  Excellent quality parts, one part was missing from my order, I called them and they had the missing part shipped same day. Kaiser Willys is fantastic!

  Review of 3/21/25, following an experience of 2/18/25 by ISAAC H.

• 5 / 5

  

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  I received my parts in a reasonable amount of time and the fit is good

  Review of 3/21/25, following an experience of 2/19/25 by WALTER S.

• 5 / 5

  

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  KW has been excellent in parts and support.

  Review of 3/21/25, following an experience of 2/19/25 by JOHN H.

• 5 / 5

  

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  Great service

  Review of 3/21/25, following an experience of 2/19/25 by ALAN S.

• 1 / 5

  

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  I have not received my order and I am so frustrated. Please do your homework and find my order.

  Review of 3/21/25, following an experience of 2/18/25 by MYRON D.

  Answer by kaiserwillys.com

  

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  We are here M-F 9-5 est. You can call us toll free or email mike@Kaiserwillys.com any time and we reply same business day. The day you ordered the tank Cam emailed you on its delay. Sorry for any confusion on this. We are always happy to help. Hopefully youll reconsider your review. Before you leave us a negative review - please just reach out. We are easy to deal with. They are saying about another 2 weeks or so on your tank. Hopefull you are ok to wait for it. Please let me know. Thanks!

  Answer by Myron D.

  

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  Please send me an email explaining the reason for the delay in delivery.

  Answer by kaiserwillys.com

  

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  It is on a temporary backorder. They are expecting more in about 2 weeks they said. Cam had emailed you on day you ordered it about its status. Please if you have a question - just reach out to us before you leave us a negative review. We are very easy to deal with and happy to help.

  Answer by Myron D.

  

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  OKAY, I"m waiting

  Show exchanges Hide exchanges
• 5 / 5

  

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  But, I didn't get my Free Calendar.

  Review of 3/21/25, following an experience of 2/20/25 by CAS M.

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