Customer reviews for kaiserwillys.com

4.8 / 5

Calculated from 1777 reviews obtained over the last 12 months

4644 reviews since 04/04/2018

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Kaiser Willys is praised for exceptional quality and a wide selection of vintage vehicle parts, with knowledgeable staff and timely service.

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  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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icon sparkle Review Summary

Kaiser Willys is praised for exceptional quality and a wide selection of vintage vehicle parts, with knowledgeable staff and timely service.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 5 / 5
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    Mike and his Team are on top of the parts we need from time of order to delivery. No issues to report other that excellent service and top quality components at a fair price.

    Review of , following an experience of by GERALD H.

  • 5 / 5
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    Excellent customer service. Top-of-the-line merchandise.

    Review of , following an experience of by DAVID L.

  • 5 / 5
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    I have been ordering parts with this company for years and have always had excellent service!

    Review of , following an experience of by KENNETH H.

  • 5 / 5
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    Delivery as expected. Back ordered part came with in a few days. If you need it they it!

    Review of , following an experience of by DAVE S.

  • 5 / 5
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    After a bit of confusion about my freight payment, my order arrived in Australia in 7 days Quality parts and great service, very helpful staff especially dealing via email

    Review of , following an experience of by BOB H.

  • 5 / 5
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    Prices are a little strong but the products, shipping and service are excellent.

    Review of , following an experience of by JAY F.

  • 5 / 5
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    Have purchased several items from Kaiser Willys. The latest purchase was missing 2 items from a kit. I called and explained what was missing and they sent out another complete set, thank you! Everything we have purchased is not on our 1956 CJ5 and hope to have it on the road for summer enjoyment.

    Review of , following an experience of by DENNIS S.

  • 4 / 5
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    Still waiting for back order parts

    Review of , following an experience of by JOHN I.

  • 4 / 5
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    I wanted to order the master clylinder reservoir for my CJ 2A. I asked how big the bottle is. The persons answer was " I don't know" I would think he could have checked and called me back latter. What kind of answer is "I don't know

    Review of , following an experience of by GARY G.

    Answer by kaiserwillys.com
    Flag

    Hello, Thank you for sharing your experience with us. We truly value your feedback and understand your frustration regarding the response you received about the master cylinder reservoir. We strive to provide accurate information and appreciate your patience. Your input helps us improve our service, and we hope to serve you better in the future.

  • 5 / 5
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    The place to go for classic jeep parts. Quality parts, shipped promptly. Best wishes.

    Review of , following an experience of by CARL R.

  • 5 / 5
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    they are great people

    Review of , following an experience of by ROBERT J.

  • 5 / 5
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    Excellent source of Willys parts at good prices

    Review of , following an experience of by BOB T.

  • 5 / 5
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    Great to work with

    Review of , following an experience of by PETER L.

  • 5 / 5
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    I have made several purchases from this vendor, all have been complete and rapidly shipped. Excellent source for parts.

    Review of , following an experience of by HARVEY C.

  • 5 / 5
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    Short one item, Mike had it shipped the next day!

    Review of , following an experience of by MICHAEL F.

  • 5 / 5
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    Like the expertise when I call with questions. Like product availability

    Review of , following an experience of by WILLIAM N.

  • 5 / 5
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    Alles wie immer schnell und richtig geliefert

    Review of , following an experience of by R A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Fastest service ever.. had to call and without any delay the guy walked in the warehouse and put eyes on the part to verify some information

    Review of , following an experience of by GEORGE W.

  • 4 / 5
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    Very nice selection of product support for the old Willy’s jeeps. Most of the parts are very good some not so much. Need to sell more products made with high quality.

    Review of , following an experience of by DAVE L.

    Answer by kaiserwillys.com
    Flag

    We have more US Made, NOS and Original Reproduction parts than anyone several times over. If you ever have an issue with an item please reach out to mike@Kaiserwillys.com and we can help out. A 5-star review is very important to us and hopefully we can turn this into one. Please let me know if we can help.

  • 5 / 5
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    Great Quality, friendly service, fast, fare shipping.

    Review of , following an experience of by DENNIS S.

  • 3 / 5
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    I would like to know if something maybe on backorder before I make an order. Maybe you could put it on a product online so everyone would know before ordering.

    Review of , following an experience of by ROY D.

    Answer by kaiserwillys.com
    Flag

    I see you have placed dozens of orders with us over the years. We email same business day on any backorders. Sorry for any confusion. Please call us toll free and we can always check stock for you too. You can email mike@Kaiserwillys.com too. We reply to all emails same business day. Hopefully we can get this review up from you. A 5-star review is important to us and it matters. Please let me know how i can help. Thanks!

  • 5 / 5
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    I’ve ordered from here a lot. Never had an issue!

    Review of , following an experience of by WESLEY S.

  • 5 / 5
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    Great parts and instructional videos are excellent. A good company to do business with.

    Review of , following an experience of by JAMES S.

  • 5 / 5
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    A great company if your planning to restore your Willys.

    Review of , following an experience of by RUDOLPH E.

  • 5 / 5
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    E mail an order, or call first and ask Mike for advise. Either way, they always come through

    Review of , following an experience of by FREDERICK B.

  • 5 / 5
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    They have a good supply of rare parts for my 1952 CJ3A.

    Review of , following an experience of by GLEN H.

  • 5 / 5
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    The selection of parts is second to none, the response time on orders is excellent Alas my order had a postage issue, international postage bit pricy at the moment but this isn’t Kaiserwillys, just general. They resolved my issue with no hassle at all. Hopefully postage may improve in the future.

    Review of , following an experience of by ANDY B.

  • 5 / 5
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    Parts were easy to find and I was able to get what I needed.

    Review of , following an experience of by JAMES A.

  • 5 / 5
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    Awesome company always gets the orders out fast. All parts I have ordered have turned out to be correct. Without Kaiser Willys I would have a hard time putting my GPW back in running condition. Thank You Very Much.

    Review of , following an experience of by ROBERT S.

  • 4 / 5
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    Great selection of products. Many product descriptions lack detailed information. i.e. mounting dimensions

    Review of , following an experience of by ROYAL R.

    Answer by kaiserwillys.com
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    Hello, and thank you for your valuable feedback! We truly appreciate your kind words about our product selection. We're also sorry to hear that some descriptions may be lacking in detail, and we take your suggestions to heart. Your input is crucial in helping us improve our customer experience. Thank you again for sharing your thoughts! Best regards, Kaiser Willys Team.

  • 5 / 5
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    Great part selection, fast shipping, and simple return process. My frame-off restoration was made much simpler with Kaiser Willys for parts!

    Review of , following an experience of by JEREMY B.

  • 5 / 5
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    I have been purchasing parts for almost a year from kaiserwillys. I am doing a complete rebuild , including tub on a 60 cj5 and as of now anything that I have ordered has been delivered in a timely manner. Thank you.

    Review of , following an experience of by JEFFREY S.

  • 5 / 5
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    I recently had some questions regarding my 1951 Willys pickup. They were extremely helpful and gave me good advice . Thank you Paul

    Review of , following an experience of by PAUL L.

  • 3 / 5
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    The 2064024K hub lock out washers are way too thick. The threads on the unbolt clips 644418 and 644419 don’t mate very well with the 339272 u-bolt clip nuts. They did work but not as smooth as I would expect.

    Review of , following an experience of by DAVE L.

    Answer by kaiserwillys.com
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    Thanks so much for the feedback. We really do appreciate it and I'll look into the issue you're having with these parts. Buty, if you have issues with any parts that you receive, please contact us so we have a chance to correct those issues.

  • 5 / 5
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    They presented the right parts , the prize is right , shipping was fast most of all Iam happy I found the excellent store for my restorations, Willy’s jeep MB 1945!

    Review of , following an experience of by MARIANO Y.

  • 5 / 5
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    Seemed to have everything in stock order processed fast shipped quickly and was delivered as ordered

    Review of , following an experience of by WALLACE M S.

  • 5 / 5
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    Kaiser Willys is my "go to" stop for parts for my M38 Jeep. Great customer support; if you've got questions they've got the experts who can answer them. They stock items you can't find elsewhere.

    Review of , following an experience of by BRIAN V.

  • 5 / 5
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    Always a pleasure doing business with KaiserWillys

    Review of , following an experience of by CLABURN R.

  • 5 / 5
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    Fast shipping. Item as described. Good experience.

    Review of , following an experience of by ALPHONSE S.

  • 5 / 5
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    Great company

    Review of , following an experience of by JESSE G.

  • 5 / 5
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    Nice to work with a parts house that has almost everything I need for my jeep work.

    Review of , following an experience of by MATT R.

  • 5 / 5
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    Great website. Easy to find items. Products I have received are very good quality.

    Review of , following an experience of by DENNIS S.

  • 5 / 5
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    Parts in stock. Knowledge of products. Great staff. Thourough support with videos

    Review of , following an experience of by JOHN G.

  • 5 / 5
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    Customer service and fair prices........good people.

    Review of , following an experience of by TOM D.

  • 3 / 5
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    I bought several thousand $ worth Willys CJ2A parts from Kaiser Willys over the last year. I am a retired restoration shop owner now only building for my own personal collection. Some of their products are fine, some not so much. Examples: The complete exhaust kit- The muffler and pipes fit fine. Some of the hangers did not. I watched their own video on the product and found their mechanic did exactly what I did, which was to go to the parts store and buy universal hangers to complete the install. Parts in the trash. I bought their windshield frame, glass and setting strips. NO way that glass with that setting strip fits in that frame no matter how much lube you use. I set the glass in my standard 3M adhesive setting tape and threw the now broken Kaiser Willys setting strips in the trash. I bought their new radiator and hose kit. The rad and lower hose fit fine. Upper hose did not. I realized the top radiator neck was straight instead of angled like original. I watched their video and noticed they used an auto-parts store upper rad hose to make the transition. So that's what I did. More parts in the trash. Then there was the "faithful reproduction" wiring harness. I laid it out and tried to use their very crude sketch to label the terminals. Nope! I quickly discovered they were NOT faithful to the original specs and had wire color/tracer combinations mixed up. The wire gauges were correct but color/tracer combos were not so did not match the CJ2A manual or other schematics. Their answer was "color/tracer combos were superseded" No. Wrong. 9 build errors in the wiring harness. Then the brake switch ends did not fit the switch (they provided) so had to cut those off and crimp in correct fittings. $420 for this harness- not $ well spent. But they did offer a refund. Already too many man-hours spent on that task so in it went. They recommended watching their wiring harness install video series. How much time can you spend filming a hand pointing at a ball of wires sitting on the hood of a jeep espousing the fine qualities of the product? I watched the whole 11 video series and found it a huge time suck. Still I was able to gather a couple of clues but come-on guys! It would have been so simple to just use the correct wires to match the original specs. They had the correct wire colors, just mixed them up in the wrong places. Hard thumbs down on the Kaiser Willy wiring harness. So that's the Good, the Bad and the Ugly. Good luck!

    Review of , following an experience of by RICHARD G.

    Answer by kaiserwillys.com
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    Hello, Thank you for sharing your detailed feedback with us. We always appreciate any feedback, good or bad and love the investment in your Willys CJ2A. I am very sorry that you've run into these issues especially with the wiring harness. These harnesses are being made by Carl Walcks who has been making these for over three decades. We're glad to hear some products worked well for you, but we regret the issues with the exhaust kit, windshield frame, radiator hose, and wiring harness. Your insights are invaluable as we strive to improve our offerings and documentation. Please give me a call toll free on your next order / question so I can make sure to get you all fixed up. Thanks

  • 5 / 5
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    Excellent!!!!

    Review of , following an experience of by WILLIAM J.

  • 5 / 5
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    Kaiser Willys has had the parts I needed and usually a little cheaper than some other sites. The Items I ordered for my 1948 CJ2A arrived earlier than expected. The appearance of the water pump was very close to the one I replaced. The pistons and rings fit perfectly. Replaced the thermostat and a few gaskets and was back in the road I will use them again.

    Review of , following an experience of by STEVE M.

  • 5 / 5
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    everything has always been good

    Review of , following an experience of by ARCHIE B.

  • 5 / 5
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    Fast and correct part delivery.

    Review of , following an experience of by WILLIAM P.

  • 5 / 5
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    Service is great. They will go out of thier way to get what parts you need .

    Review of , following an experience of by JEFFREY S.

  • 5 / 5
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    Good communication, speedy delivery!

    Review of , following an experience of by ERIC B.

  • 5 / 5
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    Excellent service from my placing the order to you delivering the order. Your sales catalog is awesome. Has a lot of information and I found it easy to locate what I was looking for,

    Review of , following an experience of by WENDALL C.

  • 5 / 5
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    My order was accurate and complete. Although I have not used any of my restoration products yet, they look to be fine. I am just not quite that far along yet with my resto-project.

    Review of , following an experience of by MIKE L.

  • 4 / 5
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    the order was split for some reason and the large socket arrived 2 or 3 days after the washers andcspindle nuts...all good tgough

    Review of , following an experience of by DON W.

  • 5 / 5
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    So far everything has been great! While I love browsing the parts book. I have found it easier to find things in the online version. The delivery service has been great. Mostly in a few days. Hopefully I will be able to keep my 1951 Truck running another 74 years. Paul

    Review of , following an experience of by PAUL L.

  • 5 / 5
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    The Kaiser Willys web site is one of the most user friendly I have found. The fact that I can search by model and year or diagram for a 65 year old truck is very helpful. They post pictures along with most part numbers which is even more helpful on these old vehicles. Rarely do I have to reach out to Mike, who is extremely helpful, for something I am looking for. Easy to find, easy to purchase and shipping is a breeze. Thanks Kaiser!

    Review of , following an experience of by ROBERT C.

  • 5 / 5
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    always happy with my order and service

    Review of , following an experience of by ANTHONY M.

  • 5 / 5
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    Great service, part are always the best.

    Review of , following an experience of by JAY S.

  • 5 / 5
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    Great place to find correct, hard to find parts and receive them in a timely manner. Knowing about and having the Kaiser Willys site available to me when I first got my ‘54 Willys Wagon 4x4 20 years ago would have been a lifesaver!!! I haven’t had to reach out for technical support yet, but I’m sure I won’t be disappointed.

    Review of , following an experience of by MARINO H.

  • 5 / 5
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    We have ordered close to 100 items this year Kaiser Willy's has been excellent to work with in every way!!!

    Review of , following an experience of by CHRISTOPHER F.

  • 5 / 5
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    great company bought several items for a customers 46 cj2a all fit and work great

    Review of , following an experience of by DANIEL Z.

  • 5 / 5
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    It was easy to place the order, and the parts arrived quicker than expected.

    Review of , following an experience of by JIM O.

  • 5 / 5
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    Perfect fit and delivery was less than a week.

    Review of , following an experience of by RICHARD N.

  • 5 / 5
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    I have always had great service with Kaiser just wish you can inform of Backordered parts at time of order . Otherwise great service

    Review of , following an experience of by DAVID J.

  • 5 / 5
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    No bargain, but considering availability, quality and friendly service, not to mention prompt delivery, I give them 5 stars, thank you

    Review of , following an experience of by CHRIS A.

  • 5 / 5
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    Always the right parts, lots of help/support. Have purchased parts from them for nearly two years with a little more to go. Very knowledgeable and helpful staff, quick shipping and nice videos of projects and installations.

    Review of , following an experience of by BRADLEY B.

  • 5 / 5
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    Best source for almost anything related to early Jeeps.

    Review of , following an experience of by DAVID S.

  • 5 / 5
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    Very best website for my military jeep parts! 5 stars for service after the sale!

    Review of , following an experience of by LARRY J.

  • 5 / 5
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    It has always been an easy process when I place an order.

    Review of , following an experience of by MIKE J.

  • 5 / 5
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    Prompt and fast service.

    Review of , following an experience of by MARC R.

  • 5 / 5
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    Products are always quality. Fast shipping and no hassle returns

    Review of , following an experience of by BRADLEY V.

  • 5 / 5
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    The guys at Kaiser Willys always come through. Whether it's parts or just help identifying my jeep issues it's the place to go.

    Review of , following an experience of by EDDY A.

  • 5 / 5
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    They know what they’re talking about, get it to you quickly, and take it back if it doesn’t work. Simple.

    Review of , following an experience of by DAVID M.

  • 5 / 5
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    Excellent communication, fast shipping. Items were just as described

    Review of , following an experience of by DON B.

  • 5 / 5
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    Kaiser Willy's is the best! Great quality, selection of parts, awesome customer service. Orders are easy to place and ship fast. Mike and the team are experts and can quickly answer any questions. They have plenty of patience, even with the most challenging newbies. Super happy with their products and service. Keep up the great work, you guys rock!

    Review of , following an experience of by DANIEL S.

  • 5 / 5
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    Very helpful and knowledgeable employees. Couldn't work on my Jeeps without them! Also, great fast shipping.

    Review of , following an experience of by ANTHONY F.

  • 5 / 5
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    Very friendly and knowledgeable employees. Very helpful with my Jeep projects. Excellent fast shipping.

    Review of , following an experience of by ANTHONY F.

  • 5 / 5
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    Reasonable prices, easy ordering, quick service and a complete product offering.

    Review of , following an experience of by THOMAS A.

  • 5 / 5
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    Quality products with fast shipping. I have much more to purchase from Kaiser Willys. Customer service is great as well.

    Review of , following an experience of by JAMES R.

  • 5 / 5
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    Did not have some the Willys MB headlight brackets, however they told me that they would be back ordered. I have been looking for some of these parts for a while. Good that kaiserwillys can get them for me.

    Review of , following an experience of by VICTOR M.

  • 3 / 5
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    I have had items on back order for months. I have had t call to get credit for my one time return of an item. They have failed to include all items of my order multiple times. Their Email about an order and web site order tracking is fair at best.

    Review of , following an experience of by PATRICK C.

    Answer by kaiserwillys.com
    Flag

    Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the back orders and the issues you've faced with your order fulfillment and returns. Your review is very important to us as we strive to improve our processes and communication. We appreciate your understanding and support as we work to enhance your experience. Thank you.

  • 5 / 5
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    Always great

    Review of , following an experience of by RICHARD C.

  • 4 / 5
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    Good service, but they do not answer your Email on questions

    Review of , following an experience of by TOM T.

    Answer by kaiserwillys.com
    Flag

    Hey, thanks for the feedback. We answer all emails that we receive. If you didn't get a reply from us, we didn't get your email. Please email me at - mike@kaiserwillys.com - and I'll make sure to get it answered right away. And if you still don't receive a reply from me, please give me a call toll free because there is another issue. Thanks again.

  • 5 / 5
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    I love this company…amazingly simple to order, quick delivery, and timely returns. Great products, as well!

    Review of , following an experience of by JEREMY B.

  • 5 / 5
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    It was a good experience and everyone was helpful.

    Review of , following an experience of by DAVID P.

  • 5 / 5
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    Very detailed, quick shipping, exactly what I needed and was looking for. Great documentation and referencing.

    Review of , following an experience of by JOE B.

  • 5 / 5
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    Great people to deal with and great products, Thanks Guys :)

    Review of , following an experience of by RAY C.

  • 5 / 5
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    I love Kaiserwillys web. Its so easy to navigate and the wish list is a great tool to save future buys on.The products I have purchased are great quality and workmenship.The shipping is very fast. I plan on using them for 95 percent of my Willys restoration. Thank You Kaiser Willys Jeep.

    Review of , following an experience of by DENNIS S.

  • 5 / 5
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    Very good vendor, fast shipping, easy to contact if an issue arises.

    Review of , following an experience of by WILLIAM M.

  • 5 / 5
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    Finding parts for my jeep on the website is simple. Parts are usally in stock and ship fast.

    Review of , following an experience of by WESLEY D.

  • 5 / 5
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    Every item I have bought has been of top quality. Everything has arrived on time. Thank you Kaiser Willys.

    Review of , following an experience of by BART T.

  • 5 / 5
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    My experiences with kaiserwillys have been nothing less than great!

    Review of , following an experience of by JEFF K.

  • 3 / 5
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    The order was shipped with one missing item. After a quick complaint, the missing item was shipped al the issue was solved.

    Review of , following an experience of by FABRICIO D.

    Answer by kaiserwillys.com
    Flag

    Thank you for sharing your feedback. To be clear, all you have to do is let us know if you're missing a part or have any issues with an order and will get that corrected immediately. We try to not have issues with shipments and if some orders are missing parts or things come in damaged, we will always correct it right away. No complaint needed. Glad you're all set. Thanks

  • 5 / 5
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    The web sight is great, shopping is easy, delivery is always done right. The only complaint is that information on the FC-150 could be improved.

    Review of , following an experience of by FRANK L.

  • 5 / 5
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    I was very happy with the pricing and communication from KaiserWillys when I placed my order for Jeep parts. I had an issue with the delivery of my order (not KaiserWillys fault) but they still did a great job to help get the issue resolved. Very happy with their customer service!

    Review of , following an experience of by JARROD B.

  • 5 / 5
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    Great prices,excellent prices on shipping and fast friendly service.

    Review of , following an experience of by JEREMIE K.

  • 5 / 5
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    Ordered on line and got immediate delivery. Excellant.

    Review of , following an experience of by GLEN E.

  • 5 / 5
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    Top Service

    Review of , following an experience of by SPIELMANN S.

  • 5 / 5
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    Great so far. Nice to have parts availability and expertise to call on…

    Review of , following an experience of by WILLIAM N.

  • 5 / 5
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    Terrific to work with, received my order on time. Will order with them again.

    Review of , following an experience of by JIM S.

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