Customer reviews for kaiserwillys.com

Customer reviews

• 5 / 5

  

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  Great Service! Parts as expected.

  Review of 6/11/25, following an experience of 5/8/25 by NASSER S.

• 5 / 5

  

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  Great service and products. Thank you.

  Review of 6/11/25, following an experience of 5/11/25 by ADAM U.

• 4 / 5

  

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  Very good company 4 stars not 5 as their prices are a tad bit on the high dollar side. I can live with that when I need specific parts. They sell top of the line parts and their quick to answer their phones and provide help answering questions. Shopping around can get better prices but it's hit or miss as to the quality Kaiser Willys provides. They have excellent fast shipping and care is taken to properly pack and secure all their shipments. Yup I like them good people good products. .

  Review of 6/11/25, following an experience of 5/11/25 by THOMAS S.

  Answer by kaiserwillys.com

  

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  Thank you for taking the time to share your feedback. We appreciate your recognition of our top-quality parts and fast shipping—your satisfaction is our priority. We understand that pricing can be a concern, and we strive to balance quality with value. Your insights are invaluable and help us continually improve. We look forward to serving you again!

• 5 / 5

  

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  great service! Fast shipping.

  Review of 6/11/25, following an experience of 5/12/25 by MICHAEL F.

• 5 / 5

  

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  Great job guys.

  Review of 6/11/25, following an experience of 5/8/25 by RONALD B.

• 5 / 5

  

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  The team at Kaiser Willy’s bent over backwards to get my order going and it was here in 3 business days great service

  Review of 6/11/25, following an experience of 5/12/25 by TOM M.

• 5 / 5

  

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  Easy to work with. Excellent inventory.

  Review of 6/11/25, following an experience of 5/11/25 by SCOTT B.

• 5 / 5

  

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  Easy to use website. Fast shipping. Knowledgeable associates helping a new Willys owner.

  Review of 6/11/25, following an experience of 5/12/25 by MARK R.

• 5 / 5

  

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  Parts I needed, quick shipment and quality products. What more can you ask for.

  Review of 6/7/25, following an experience of 5/8/25 by JOHN T.

• 5 / 5

  

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  awesome

  Review of 6/7/25, following an experience of 5/8/25 by MICHAEL H.

• 5 / 5

  

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  easy to work with and fast delivery

  Review of 6/7/25, following an experience of 5/8/25 by ROBERT D.

• 5 / 5

  

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  Great job and quick serice

  Review of 6/7/25, following an experience of 5/10/25 by NOWERY S.

• 5 / 5

  

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  Shipping was quick and when i asked a question not only did they respond but went further to follow up a few days later.

  Review of 6/7/25, following an experience of 5/9/25 by RYAN D.

• 5 / 5

  

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  Great service, very knowledgeable and friendly. Keep up the great work.

  Review of 6/7/25, following an experience of 5/9/25 by JAMES K.

• 5 / 5

  

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  Top notch customer service. Product inventory is amazing. Received an extra catalog upon my request to share with friends and family. 45 years ago there was not many options for finding parts for our Willy's Jeeps, now I can find everything needed thanks to Kaiser Williys.

  Review of 6/7/25, following an experience of 5/10/25 by SCOTT J.

• 5 / 5

  

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  This is one great outfit. They strive to keep a lot of classic jeep owners supplied. It would be difficult to continue without them.

  Review of 6/7/25, following an experience of 5/9/25 by DAVE O.

• 5 / 5

  

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  Knowledgeable. Thanks.

  Review of 6/7/25, following an experience of 5/8/25 by JOHN C.

• 5 / 5

  

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  Very extensive collection of parts and fast shipping. Love these folks.

  Review of 6/7/25, following an experience of 5/4/25 by ROBERT F.

• 1 / 5

  

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  Nonexistent communication, buck-passing and finger-pointing, excessively long order/ship times. The tracking number I asked for THREE TIMES came the day AFTER I received the order, in an email that stated my order had been delivered (no kidding). The only good thing was the price, which almost wasn't worth its benefit for having to put up with the rest. I'd give zero stars if I could.

  Review of 6/7/25, following an experience of 4/9/25 by NICK L.

  Answer by kaiserwillys.com

  

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  I show that you placed an order online and gave us a bad address. We didn't get the correct address from you until a few weeks after you placed the order. We called and emailed you multiple times to get this corrected. Once this was corrected, your order was sent out a few days later. I would love to speak to you to get more information as to what we did wrong. I tried calling but left a voicemail. I emailed you again. We try our best to inform and help our customers so I'm really it ended this way.

  Answer by Nick L.

  

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  Do not put this on me. Three different carriers all recognize our address. FedEx often drop-ships to USPS via their SmartPost system for last-mile delivery. All three regularly deliver to our address with no trouble. FedEx and UPS have both been to my house in the last week. I never received any purported emails directly following my order. It was only AFTER I contacted you, FIFTEEN DAYS after my order was placed, that I received an email wherein the issue of the address was mentioned, at which point I provided the 'optional address'. I had already checked my spam and trash folders and found nothing. As of right now, excepting the many sales emails I now receive, I have received exactly THREE emails about my order, and ALL of those came AFTER I first contacted you.

  Answer by kaiserwillys.com

  

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  Two different people reached out to you about your address in the office. Sometimes emails may go to people's spam folder and then get auto deleted. Sorry both Fedex and UPS had an issue with the address that was put online. We are always happy to help and here M-F 9-5 est too toll free. We even will try to answer emails to help customers over the weekend. Once we had the address confirmed - we got with the supplier to get it shipped. Mike V also tried to call you too over memorial weekend and left you a message.

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• 5 / 5

  

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  I wish there was an easy way to change an order immediately after sending. I ordered two clutch release cables - while I only needed one, and meant to order two of something else. No real issue - my own fault

  Review of 6/7/25, following an experience of 5/7/25 by TIMOTHY H.

• 5 / 5

  

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  Fast delivery, quality stuff. My go to supplier for a “51 Kaiser Willys pickup.

  Review of 6/6/25, following an experience of 5/8/25 by BOB W.

• 5 / 5

  

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  Thanks

  Review of 6/6/25, following an experience of 5/7/25 by NORMAN C.

• 2 / 5

  

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  Ordered a parts magazine from you guys on May 5 and still have not received it. I’ve called twice and they said it’s been shipped. This is 22 May. Redoing the brakes on a 1945 Jeep would like to order parts from you guys

  Review of 6/6/25, following an experience of 5/6/25 by BRUCE F.

  Answer by kaiserwillys.com

  

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  Thank you for sharing your experience with us. We sincerely apologize for the delay in receiving your parts magazine and understand how important it is to get your 1945 Jeep back in working order. Your feedback is invaluable, and we are continuously working to improve our service to better meet customer needs. We appreciate your patience and understanding.

• 5 / 5

  

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  The only place I get my parts. Excellent service.

  Review of 6/6/25, following an experience of 5/7/25 by WILLIAM P.

• 5 / 5

  

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  Great site to get parts for our 48 Willys. Part was backorder & we were notified & it showed up the same day as the other parts.

  Review of 6/6/25, following an experience of 5/7/25 by ZO ANNE C.

• 5 / 5

  

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  Great Service

  Review of 6/6/25, following an experience of 5/7/25 by WALTER K.

• 5 / 5

  

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  Appreciate you guys talking me through getting a new starter on my 1946 CJ2.

  Review of 6/6/25, following an experience of 5/7/25 by BRANT M.

• 5 / 5

  

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  Thsnks

  Review of 6/6/25, following an experience of 5/7/25 by NORMAN C.

• 5 / 5

  

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  Excellent people to deal with. very helpful when i order the wrong part THANKS GUYS

  Review of 6/6/25, following an experience of 5/6/25 by EVERETTE S.

• 5 / 5

  

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  Just installed my door welt kit looks good plenty of material to get the job done

  Review of 6/6/25, following an experience of 5/3/25 by FOREST D.

• 5 / 5

  

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  First order. Just a small one but it came quickly and it fit. Gotta like that!

  Review of 6/6/25, following an experience of 5/1/25 by LLOYD P.

• 5 / 5

  

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  I ordered a water pump w/pulley which was shipped very quickly. However, the impeller was broken during shipment. After contacting Willys, a replacement was immediately sent, no questions asked, no hassle. That’s what great customer service looks like!

  Review of 6/6/25, following an experience of 5/4/25 by DENNIS H.

• 1 / 5

  

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  I won't order from K W again. Ask Mike.

  Review of 6/5/25, following an experience of 5/1/25 by R F. *

  *Pseudonymized data at the request of the author

  Answer by kaiserwillys.com

  

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  Hello, and thank you for sharing your feedback with us. We're truly sorry to hear about your experience and understand the frustration it may have caused. Your concerns are important, and we appreciate you bringing them to our attention. We are committed to improving and hope we can restore your trust in the future.

• 4 / 5

  

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  Good quality parts and responsive. I didn't give the full 5 as I had an issue with an order last year missing some items. However they responded to my follow up inquiry and got me the parts. So really 4.5!

  Review of 6/5/25, following an experience of 5/5/25 by TIM H.

  Answer by kaiserwillys.com

  

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  Hello! Thank you for taking the time to share your experience with us. We're glad to hear that you found our parts to be of good quality and that our team was responsive in helping resolve the issue with your order. We appreciate your feedback and are always striving to improve. Your support means a lot to us!

• 1 / 5

  

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  I never received the catalog

  Review of 6/5/25, following an experience of 4/28/25 by J H. *

  *Pseudonymized data at the request of the author

  Answer by kaiserwillys.com

  

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  We’re truly sorry to hear that you didn't receive the catalog. Your experience is important to us, and we understand how frustrating this can be. We continuously strive to improve our services, and your feedback will help us enhance our customer experience. Thank you for bringing this to our attention.

  Answer by J H

  

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  So should I request another one or are you guys going to send me on

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• 5 / 5

  

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  always Fast shipping and turn around. a great source for willys restoration!

  Review of 6/5/25, following an experience of 5/5/25 by FRANK N.

• 5 / 5

  

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  Always have had great service with y'all keep it up fast shipping to thanks

  Review of 6/5/25, following an experience of 5/5/25 by JIM H.

• 5 / 5

  

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  Easy to use prompt delivery. Perfect part.

  Review of 6/4/25, following an experience of 5/4/25 by MICHAEL W.

• 5 / 5

  

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  The products are first class. The customer service is the best I have seen with most businesses. The representatives are very knowledgeable. Items are shipped out quickly.KW is my main go -to for Jeep parts.

  Review of 6/4/25, following an experience of 5/4/25 by JAMES R.

• 5 / 5

  

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  Great service

  Review of 6/4/25, following an experience of 5/4/25 by WILLIAM H.

• 4 / 5

  

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  The parts I have ordered have be in store for a CJ2 jeep. Thanks

  Review of 6/4/25, following an experience of 5/4/25 by LANCE R.

• 4 / 5

  

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  Relieved the part in the normal amount of time. I have not installed the part as of yet so I can't talk about fitment yet.

  Review of 6/4/25, following an experience of 5/5/25 by LEONARD G.

• 5 / 5

  

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  Iam very happy and very satisfied the kaiserwillys take care of their costumers , very good company!

  Review of 6/1/25, following an experience of 5/1/25 by MARIANO Y.

• 5 / 5

  

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  I’ve placed several orders in the last few weeks and they are shipped out fast and delivered without any problems. I have to call with questions on parts and they are very knowledgeable on their inventory. And always willing to help any way they can.

  Review of 6/1/25, following an experience of 5/2/25 by GARY G.

• 5 / 5

  

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  If you look through the online or catalog you can usually find what you need. I prefer the printed catalog first then finalizing order online.is a little frustration to order a small 5 dollar part then pay 9 dollars in shipping ship it. Don’t always need enough to get free shipping but you can’t find most of this stuff anywhere easily

  Review of 6/1/25, following an experience of 5/3/25 by MICHAEL Q.

• 5 / 5

  

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  Always helpful, always the correct part, always on time. Great team to work with.

  Review of 6/1/25, following an experience of 5/2/25 by STEVE C.

• 5 / 5

  

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  Fast, friendly and well packaged

  Review of 6/1/25, following an experience of 5/2/25 by JAMES S.

• 4 / 5

  

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  Very knowledgeable and helpful but their ordering/shipping systems often leave you confused. When you order and that order is shipped it no longer shows the items that they backorder. You have to figure that out on your own by comparing what you ordered to the shipment and then call to ask. Some time ago they did show back ordered items and it adds time and frustration that they no longer provide that information.

  Review of 6/1/25, following an experience of 4/30/25 by BILL H.

  Answer by kaiserwillys.com

  

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  Hello, and thank you for your thoughtful review! We truly appreciate your kind words about our knowledgeable team. We understand the frustration caused by the changes in our ordering and shipping systems, and your feedback is invaluable as we work to improve the clarity of our processes. We're committed to enhancing your experience and will take your suggestions into consideration. Thank you for being a valued customer!

• 4 / 5

  

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  It would have been five stars, but shipping was kind of slow and expensive but all in all sure is nice to have a company that has all these great Jeep parts

  Review of 6/1/25, following an experience of 4/23/25 by DALE D.

  Answer by kaiserwillys.com

  

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  Thank you for your thoughtful review. We truly appreciate your praise for our selection of Jeep parts—it's great to hear you find value in our offerings. We understand that shipping costs and speed can sometimes be a concern, and your feedback is invaluable as we continue to enhance our services. We’re committed to providing the best possible experience for all our customers.

• 5 / 5

  

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  Parts are always available, delivery is fast , the parts are that expensive, Iam happy 100% vert satisfied I have a store like Kaiser Willy’s that can handle hard to find parts I need

  Review of 6/1/25, following an experience of 4/30/25 by MARIANO Y.

• 5 / 5

  

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  Kaiser Willys is the definition for reliability. I never have to worry about the quality of parts and when my they will arrive. My numerous orders arrive in less then week from order time. They keep my restoration on time and progressing. Thank You for being my key supplier!

  Review of 5/29/25, following an experience of 5/1/25 by DENNIS S.

• 5 / 5

  

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  Good order entry and delivery.

  Review of 5/29/25, following an experience of 4/29/25 by GARY P.

• 1 / 5

  

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  Received about 40 % of what I paid for ...

  Review of 5/29/25, following an experience of 4/22/25 by LYNDEN B.

  Answer by kaiserwillys.com

  

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  Thank you for taking the time to share your experience with us and we appreciate your feedback. I do show that we emailed you regarding payment required for the shipping cost. Once the shipping cost for an international order is calculated, we require payment to ship the order out. We list this on our website in multiple areas and also email you to please contact us for payment. I'm sorry if that email was missed or sent to the spam folder. Please contact us as soon as you can to pay the shipping cost so we can ship this order right out to you. Thanks and sorry for the mix up.

• 5 / 5

  

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  Everthing perfect and very agile

  Review of 5/29/25, following an experience of 4/28/25 by FERNANDO C.

• 5 / 5

  

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  I have had an excellent experience with Kaiser Willys. When they didn’t have a part I was looking for the gave me the numbers for several salvage yards. I was able to find the part I needed for my 1951 truck. Everything has been great with their service. I am very pleased. Paul

  Review of 5/29/25, following an experience of 4/28/25 by P L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service and fast delivery. Quality is always great.

  Review of 5/29/25, following an experience of 4/27/25 by MARK N.

• 5 / 5

  

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  I am very satisfied with Kaiser Willy's, service, delivery time and products.

  Review of 5/29/25, following an experience of 5/1/25 by TODD F.

• 5 / 5

  

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  Kaiser-Willys always delivers. They always have the parts you need and get them shipped out quickly. I know it's out of Kaiser-Willys hands but I wish FedEx was as efficient as KW. My last order took almost a week to arrive after paying for 2nd day shipping.

  Review of 5/29/25, following an experience of 4/29/25 by HUGH C.

• 5 / 5

  

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  All the people at KaiserWillys, Mike/Jason/Mark, have helped me immensely with so many questions and even some unusual problems. I cannot recommend a better resource for anyone who wants to keep their Willys/Jeep on the road. Thank you so much for all your help, g-d bless...

  Review of 5/27/25, following an experience of 4/21/25 by STEVEN K.

• 5 / 5

  

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  Very fast shipping and good quality parts

  Review of 5/27/25, following an experience of 4/27/25 by BRADLEY B.

• 5 / 5

  

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  Excellent product and great customer service! Fast delivery.

  Review of 5/27/25, following an experience of 4/24/25 by JEFF C.

• 5 / 5

  

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  Mike and Jason are always a big help whenever I need help.

  Review of 5/27/25, following an experience of 4/27/25 by DAVID G.

• 5 / 5

  

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  I have used Kaiser Willys extensively in restoring my 1948 CJ2A. They have been most helpful. I highly recommend them.

  Review of 5/27/25, following an experience of 4/26/25 by ROY ROBINSON S.

• 3 / 5

  

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  I wished their site would say if things are in stock or not. Shipping is slow but parts seem to be what I need. Would like to see some better USA made stuff.

  Review of 5/27/25, following an experience of 4/26/25 by CHRISTINA S.

  Answer by kaiserwillys.com

  

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  Thank you for taking the time to provide your feedback. We have more NOS and US made parts, several times over. If you have any questions on our US made products, please don't hesitate to reach out. We do appreciate your positive comments about our parts and are committed to exploring more USA-made options in the future. Your insights are invaluable to us as we strive for improvement.

• 3 / 5

  

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  The communication could be better. My recent order wasn’t complete in one delivery. No email came ifrom Kaiser Willys as to the whereabouts or delivery date.the consumer is left wondering.

  Review of 5/27/25, following an experience of 4/26/25 by SAM S.

  Answer by kaiserwillys.com

  

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  Thank you for sharing your feedback regarding your recent order. We sincerely apologize for the communication issues you experienced and understand how frustrating it can be to have an incomplete delivery without updates. I can say that we do email on all back orders. If you're saying that you did not receive an email from us, than it was most likely sent to your spam folder. Your thoughts are valuable to us, and we will work on improving our communication to enhance our service. Thanks

  Answer by Sam S.

  

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  Email updates could improve. However whenever I’ve called I spoke with Mike he kept me up to date. Very knowledgeable individual. Asset to your crew. The email thing won’t stop me from buying parts at Kaiser Willys.

  Show exchanges Hide exchanges
• 5 / 5

  

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  Kaiser Willy's has always been able to supply my needs and the items arrive in a reasonable amount of time. Also, questions I may have are answered quickly!

  Review of 5/27/25, following an experience of 4/21/25 by SCOTT G.

• 5 / 5

  

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  Wanted to swap the aftermarket steering wheel in the '75 CJ5 back to original. Their website is easy to navigate, but I wasn't sure exactly which steering wheel and kit I needed. Called them, they gave me the correct part numbers right away, and I completed my order online. The new steering wheel and kit arrived within 2-3 days and was exactly as described. I easily worked out a small fitment issue (which can be expected between a fifty-year old project vehicle and a new, factory spec part). The new steering wheel looks and steers great!

  Review of 5/23/25, following an experience of 4/25/25 by DIRK H.

• 5 / 5

  

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  Great customer service

  Review of 5/23/25, following an experience of 4/23/25 by MARCUS V.

• 5 / 5

  

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  Always a perfect experience!

  Review of 5/23/25, following an experience of 4/24/25 by EUGENE M.

• 5 / 5

  

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  It’s so nice to be able to find hard to get items all in one place. I have a project (runs and 4wheels) but the thought of going stock military is creeping up in me.

  Review of 5/23/25, following an experience of 4/24/25 by JOHN T.

• 5 / 5

  

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  This time the park came fast and accurate fit right in it works.Good goodbye again

  Review of 5/23/25, following an experience of 4/23/25 by CHARLES K.

• 5 / 5

  

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  Your website is fantastic. Online ordering is a breeze. Free shipping on orders over $98 (or whatever) is a BIG DEAL,

  Review of 5/23/25, following an experience of 4/23/25 by FRED S.

• 5 / 5

  

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  Great service

  Review of 5/23/25, following an experience of 4/24/25 by W M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Parts came. In very fast and look perfect as always, great part so far no complaints. Have some pretty big item , I am going to order soon hope nothing changes.

  Review of 5/23/25, following an experience of 4/23/25 by ROBERT K.

• 5 / 5

  

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  rMi experiencia es excelente la página de káiser Willy no tiene competencia es muy fácil navegar todo lo tienen muy ordenado por modelos de jeep la entrega es muy muy rápida todas las piezas que compramos tienen el 100 % de calidad , yo personalmente agradezco a un amigo que me recomendó káiser Willy he restaurado un Jeep completamente desde 0 y no he tenido que comprar nada en otro lugar esta página lo tienen todo de la mas alta calidad estoy muy satisfecho amo káiser Willys y su personal de trabajo que con tanto empeño le ponen a su trabajo para que personas como yo se nos haga fácil el trabajo de restauración y siempre atentos para responder dudas que podamos tener

  Review of 5/23/25, following an experience of 4/23/25 by MIGUEL P.

• 5 / 5

  

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  Excellent Selection of quality parts in updating my 42 Willys MB.

  Review of 5/23/25, following an experience of 4/22/25 by RALPH T.

• 2 / 5

  

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  A part ordered supposedly shipped from another location and has yet to be received. Paperwork sent in first part of order does not mention anything about the transmission part being backordered or when I may expect it to arrive. Had I known shipping would take this long I would have ordered elsewhere.

  Review of 5/23/25, following an experience of 4/22/25 by KRIS J.

  Answer by kaiserwillys.com

  

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  Hello, and thank you for sharing your experience with us. We sincerely apologize for the delay in receiving your order and any confusion regarding the shipping status. Your feedback is important, and we are continually working to improve our communication regarding backorders. We appreciate your patience and understanding as we address these concerns. Thank you.

  Answer by Kris J.

  

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  I have noted on previous orders which are shipped incomplete, that information helpful to the customer is missing from the paperwork sent along with the first part of the order. If information was shared with the customer regarding backordered items or items shipped from another location it would be helpful. I'd waste less of my time trying to figure out what happened, and waste less of your staff's time having to answer my questions about my order status.

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• 5 / 5

  

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  I replaced the master cylinder my 57 Willy’s truck I still need the copper seal washers would have been a good deal to have them come with it

  Review of 5/23/25, following an experience of 4/19/25 by GLEN L.

• 5 / 5

  

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  Excellent service - great warranty when needed.

  Review of 5/23/25, following an experience of 4/22/25 by LAWRENCE H.

• 5 / 5

  

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  My order was promptly filled and packaged well. The shipper included some candy treats in the package which indicates a very personable approach to show appreciation to customers. David

  Review of 5/23/25, following an experience of 4/18/25 by DAVID K.

• 5 / 5

  

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  KW is a go-to for me for parts for my MBs, GPW, older CJs, and my trucks. They are very reliable, seem to always have everything in stock, and they ship quick. Plus, I love that they are active in the hobby, going to shows, with videos on YouTube, and that they still have a print catalog, which I love to peruse. In short, I’ve never had a complaint or customer service problem, ever, and that goes back many years now. I wouldn’t hesitate to recommend them to anyone looking for Jeep parts.

  Review of 5/18/25, following an experience of 4/22/25 by GREG B.

• 5 / 5

  

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  Always great service

  Review of 5/18/25, following an experience of 4/22/25 by RICHARD C.

• 5 / 5

  

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  KW has been extremely helpful with making sure that I receive the correct parts for my 3A build. Even when there is a shipping problem that is no fault of their own… KW has made it right and promptly corrected the issues. They may not be the cheapest option for parts but their customer service and support is outstanding!!

  Review of 5/18/25, following an experience of 4/22/25 by DONALD C.

• 5 / 5

  

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  Always the best experience when dealing with KW. They have the parts and the knowledge. The staff is extremely helpful and quick to respond to any questions.

  Review of 5/18/25, following an experience of 4/22/25 by DAVID S.

• 5 / 5

  

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  Mike and the team at KW are very knowledgeable and helpful every time I reach out to them for help.

  Review of 5/18/25, following an experience of 4/21/25 by CHRISTOPHER D.

• 5 / 5

  

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  Good service.

  Review of 5/18/25, following an experience of 4/18/25 by WILLIAM P.

• 5 / 5

  

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  Very nice part, good packaging, quick shipment, recommend seller.

  Review of 5/18/25, following an experience of 4/21/25 by CLARK A.

• 3 / 5

  

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  I have been ordering from K-W for quite some time, nearly a year. I am restoring a 1962 Willys CJ5. The staff at K-W has been very knowledgeable and willing to assist me with what probably seems like dumb questions. They are my first choice for my Jeep parts. In March I purchased a new, braced, floor for my Jeep. I knew this was a dropped shipped item from their supplier, as K-W has not carried such items in their warehouse in the past. I received a shipping notice within a couple days. The floor arrived, like nearly everything else in a reasonable time (about a week). It was delivered by either FedEx or UPS, I do not remember. It came wrapped in plastic, sustained no damage and I have it installed. In April I purchased a new, braced bed for my Jeep. Again, I knew this would be dropped shipped from K-W's supplier, for the aforementioned reasons. After one week I had not received any shipping notice for the bed, nor had I heard nothing from K-W. I telephoned K-W and spoke with a fellow (forgive me I did not get his name). After researching my order the fellow told me the bed was to be dropped shipped from their supplier. He told me the supplier, for some reason, wanted the name of a commercial business in my area, to drop off the bed instead of delivering it to me. I explained my previous purchase of the floor. The fellow placed me on hold and contacted their supplier. The matter was, I believe, resolved and I believe the bed has been shipped. The issue I have is the fact that no one, neither a representative from K-W, nor a representative from their supplier, contacted me about the shipping dilemma. I believe had I not contacted K-W to inquire, I would still be waiting for shipping info. Very unfortunate that my delivery was put off a week due to lack of communication between K-W and their supplier. The delay has cost me time and a window for assistance from another person.

  Review of 5/18/25, following an experience of 4/19/25 by JESS P.

  Answer by kaiserwillys.com

  

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  Thank you for your detailed feedback and for being a loyal customer over the past year. We're glad to hear that our team has been able to assist you with your Jeep restoration journey. We sincerely apologize for the communication breakdown regarding your recent bed order, and we understand how frustrating that can be. Your insights are invaluable in helping us improve our processes, and we appreciate your patience as we work to enhance our service.

  Answer by Jess P.

  

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  This review was not intended to be a stab in the back. You have a great company, to whom I have referred several fellow jeepers to. Respectfully, Jess

  Show exchanges Hide exchanges
• 5 / 5

  

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  It works great lots of parts nobody else has I have called the parts dept several times for help they always give me a good answers even if it means not to buy something

  Review of 5/18/25, following an experience of 4/19/25 by MARK C.

• 5 / 5

  

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  right parts, quality parts.

  Review of 5/18/25, following an experience of 4/21/25 by KEVIN C.

• 5 / 5

  

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  Parts showed up in timely matter. Good prices.

  Review of 5/18/25, following an experience of 4/22/25 by JEFFERY C.

• 5 / 5

  

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  I have been dealing with formally Walks for many years to keep my 1963 CJ3B going and they always had the right part and good quality and customer service.

  Review of 5/18/25, following an experience of 4/21/25 by MIKE A.

• 5 / 5

  

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  I love when I placed an order it’s easy and fast good job mans !!!

  Review of 5/18/25, following an experience of 4/19/25 by DAVID F.

• 5 / 5

  

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  Nice Káiser Willys to buy!

  Review of 5/18/25, following an experience of 4/18/25 by ENRIQUE DIEGO D.

• 5 / 5

  

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  navigation is great, I do have a suggestion for you, your rubber items such as shifter boots, floorbroad seals, and windshield seals, if you were to make a neoprene option for these items I would buy them, because I live in AZ and rubber starts disintegrating in the first year, and is pretty much gone by year 3, the AZ sun is brutal, an enemy to plastic and rubber products, a grocery bag sitting in summer sun disintegrates in 2 months, thank you considering this suggestion.

  Review of 5/18/25, following an experience of 4/19/25 by DONALD A.

• 5 / 5

  

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  Mike and his Team are on top of the parts we need from time of order to delivery. No issues to report other that excellent service and top quality components at a fair price.

  Review of 5/18/25, following an experience of 4/21/25 by GERALD H.

• 5 / 5

  

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  Excellent customer service. Top-of-the-line merchandise.

  Review of 5/18/25, following an experience of 4/21/25 by DAVID L.

• 5 / 5

  

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  I have been ordering parts with this company for years and have always had excellent service!

  Review of 5/18/25, following an experience of 4/17/25 by KENNETH H.

• 5 / 5

  

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  Delivery as expected. Back ordered part came with in a few days. If you need it they it!

  Review of 5/18/25, following an experience of 4/18/25 by DAVE S.

• 5 / 5

  

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  After a bit of confusion about my freight payment, my order arrived in Australia in 7 days Quality parts and great service, very helpful staff especially dealing via email

  Review of 5/18/25, following an experience of 3/26/25 by BOB H.

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