Customer reviews

• 5 / 5

  

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  Great

  Review of 3/19/22, following an experience of 2/1/22 by LEATHA G. *

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• 5 / 5

  

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  Package came in great condition and undamaged.

  Review of 3/19/22, following an experience of 2/10/22 by LAURIANNE G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The clothes are really nice like the quality of matrial. Will recommend to my friends

  Review of 3/19/22, following an experience of 2/2/22 by ANASTACIO V. *

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• 5 / 5

  

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  Fast delivery and easy returns with quick credit card refund

  Review of 3/17/22, following an experience of 2/14/22 by HALIE L. *

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• 5 / 5

  

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  The shipped fast, quality is good and if you get them on sale, it is a no-brainer.

  Review of 3/17/22, following an experience of 2/21/22 by AIDAN O. *

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• 5 / 5

  

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  Excellent service and prompt delivery. Quality product.

  Review of 3/17/22, following an experience of 2/20/22 by VIVIANE M. *

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• 5 / 5

  

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  Everything fits!

  Review of 3/17/22, following an experience of 2/13/22 by DARREN S. *

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• 1 / 5

  

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  I didn't receive my products. I have tried COUNTLESS times to chat over the online chat, as well as email AND called. fraud. dont order here.

  Review of 3/17/22, following an experience of 1/24/22 by NELS F. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Website is glitchy and not intuitive. the shipping time was brutal.

  Review of 3/10/22, following an experience of 1/31/22 by ELDRIDGE H. *

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• 1 / 5

  

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  Did not have a good experience. All my purchases seemed very poor in quality for the price I paid.

  Review of 3/10/22, following an experience of 1/31/22 by RORY C. *

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• 5 / 5

  

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  Good sale price and quick delivery

  Review of 3/10/22, following an experience of 1/31/22 by FRANCISCA O. *

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• 5 / 5

  

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  Always prefer J&J

  Review of 3/10/22, following an experience of 1/31/22 by CORENE W. *

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• 5 / 5

  

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  The service was good. The clothes need some work. All the necks of the shirts end up sitting funny. The jeans are made wired. It’s like one side is more slim compared to the other

  Review of 3/10/22, following an experience of 1/30/22 by EMMETT S. *

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• 5 / 5

  

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  Very perfect fit and good price too.

  Review of 3/10/22, following an experience of 1/29/22 by HUMBERTO C. *

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• 5 / 5

  

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  Great site and good options

  Review of 3/10/22, following an experience of 1/30/22 by LAMBERT Z. *

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• 5 / 5

  

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  I got everything I ordered and everything wasn't damaged or stolen I love everything I ordered

  Review of 3/10/22, following an experience of 1/31/22 by SYDNIE N. *

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• 5 / 5

  

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  Love the products and styles. Always a good addition to my closet.

  Review of 3/10/22, following an experience of 1/28/22 by JANIE H. *

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• 5 / 5

  

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  Pretty good site, easy to use and find items

  Review of 3/10/22, following an experience of 1/29/22 by STEPHANY Y. *

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• 5 / 5

  

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  Excellent customer service, and the product seems to be of high quality.

  Review of 3/10/22, following an experience of 1/29/22 by PETER L. *

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• 5 / 5

  

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  Bought this as a gift for someone. When it arrived, I tried it on and loved it so much that i kept it for myself. Good quality and fits perfect.

  Review of 3/10/22, following an experience of 1/28/22 by VERNER W. *

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• 4 / 5

  

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  The jacket was not as flattering as I thought. It was too puff and heavy. But the return was easy and without friction

  Review of 3/10/22, following an experience of 1/29/22 by CHRISTIAN K. *

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• 5 / 5

  

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  The product is excellent, the customer service is excellent. My boys are hard to fit I am able to find pants that do fit them, they are both long and skinny kids. The online returns are easy and fast. I am very happy to have found Jack and Jones!

  Review of 3/10/22, following an experience of 1/27/22 by ERNESTO H. *

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• 5 / 5

  

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  The whole ordering experience was very straightforward and flowed well. I needed to make a return and being a night owl, having the ability to make the return online without needing to call a representative made a huge difference.

  Review of 3/10/22, following an experience of 1/23/22 by MELYNA R. *

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• 5 / 5

  

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  Lovely comfortable material

  Review of 3/10/22, following an experience of 1/27/22 by AXEL A. *

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• 5 / 5

  

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  Awesome

  Review of 3/10/22, following an experience of 1/23/22 by ALDA H. *

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• 5 / 5

  

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  Order was delivered on time and great quality clothing.

  Review of 3/10/22, following an experience of 1/23/22 by KAYA R. *

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• 5 / 5

  

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  Stylish nice looking pants

  Review of 3/10/22, following an experience of 1/23/22 by KAYLEE M. *

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• 5 / 5

  

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  Great

  Review of 3/10/22, following an experience of 1/21/22 by ISABELLA R. *

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• 4 / 5

  

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  Excellent style, prices, and service

  Review of 3/10/22, following an experience of 1/20/22 by THEO L. *

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• 2 / 5

  

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  The quality is very poor. Shrinked after one wash

  Review of 3/10/22, following an experience of 1/24/22 by GIOVANNY O. *

  *Pseudonymized data at the request of the author

  Answer by jack-jones.ca

  

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  We apologize for your experience with our products. We hope that you have followed all care instructions. Regards,

• 5 / 5

  

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  Love them

  Review of 3/10/22, following an experience of 1/21/22 by CHLOE B. *

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• 5 / 5

  

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  Delivery was on time. Love the clothes I ordered!

  Review of 3/10/22, following an experience of 1/18/22 by SUMMER M. *

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• 2 / 5

  

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  Second time in a row that this happens. I purchase boxers for my husband, but do not include the whole order since a portion of it was out of stock. It would have been good to know PRIOR to making my purchase. It seems like online stock isn't properly accounted for. As my husband loves these style boxers, I will be purchasing again but possibly not through Jack and jones and best seller. Either in person or through another vendor.

  Review of 3/10/22, following an experience of 1/20/22 by ABBY P. *

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  Answer by jack-jones.ca

  

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  Hi Amanda, We see your last order has having been completely fulfilled as ordered. Can you let us know what was missing? Regards

• 5 / 5

  

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  I ordered a coat for my son, size was not idea, twice, returns and deliveries were easy and prompt, very good service, high quality product, would order from this site again.

  Review of 3/10/22, following an experience of 1/20/22 by CHAYA R. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I didn’t get my pants, I did get a discount and refund but I really just wanted the pants

  Review of 3/10/22, following an experience of 1/18/22 by LILIAN W. *

  *Pseudonymized data at the request of the author

  Answer by jack-jones.ca

  

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  Hi Riley, We apologize for this but it will sometimes happen that we cannot fulfill certain orders as product may be lost or damaged while in storage at our distribution center. Be assured that our committed team looked everywhere before canceling your order as we hate disappointing our customers. Regards,

• 3 / 5

  

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  Hi, this fourth time when I have short shipment. I didn’t get charged for short shipment but it is very disappointed when again and again I got less items in my order. I guess jack n jones need to keep the updated of inventory on the site.

  Review of 3/10/22, following an experience of 1/17/22 by GARTH H. *

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• 5 / 5

  

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  Easy to order and fast delivery. The size guide is very helpful and accurate.

  Review of 3/10/22, following an experience of 1/17/22 by JAYME B. *

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• 5 / 5

  

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  great shipping.

  Review of 3/10/22, following an experience of 1/17/22 by PAT O. *

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• 1 / 5

  

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  One item of the order was shipped. I never received an update on the status of the second item. I sent an email to customer support over a week ago asking for an update and have received no response. Terrible. Will not shop here again.

  Review of 3/10/22, following an experience of 1/17/22 by EMMANUEL K. *

  *Pseudonymized data at the request of the author

  Answer by jack-jones.ca

  

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  Hi Sabrina, We apologize for the inconvenience. We try our best to have an accurate and up-to-date inventory at all times but items may get displaced or damaged during handling. Our committed team will look everywhere before sending out an incomplete order as we hate disappointing our customers. The email you received to confirm the item that was shipped should also have said that the second items would not be shipping and that you were not charged for it. Regards,

• 4 / 5

  

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  My husband and I love shopping at Jack&Jones. It's the only affordable place we can find him shirts that are long enough for his torso. He is 6'4" and has a thinner build so they fit great. My only wish is that their hoodies and other shirts also came in a long fit.

  Review of 3/10/22, following an experience of 1/17/22 by ELSE P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very happy!

  Review of 3/10/22, following an experience of 1/16/22 by EMILIE S. *

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• 5 / 5

  

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  Easy site navigation and good service overall.

  Review of 3/10/22, following an experience of 1/16/22 by JED W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  nice

  Review of 3/10/22, following an experience of 1/16/22 by TREVION K. *

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• 3 / 5

  

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  was difficult to find the product i was looking for and with this exception, it's often excluded from most of the sales on jeans.

  Review of 3/10/22, following an experience of 1/17/22 by ELINORE B. *

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• 5 / 5

  

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  Very easy to order. Received it really quickly.

  Review of 3/10/22, following an experience of 1/14/22 by AMELY B. *

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• 5 / 5

  

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  Fast delivery.

  Review of 3/10/22, following an experience of 1/14/22 by EASTON P. *

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• 1 / 5

  

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  Customer service is not good, did not reply to emails. Did not stand behind their product. I do not recommend Jack & Jones to anyone.

  Review of 3/10/22, following an experience of 1/14/22 by MADDISON P. *

  *Pseudonymized data at the request of the author

  Answer by jack-jones.ca

  

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  Hi Saravana, I have tracked down your interaction with Customer Service and asked them to reach out to you to resolve the issue with your refund. Regards,

• 5 / 5

  

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  Detailed and easy to naviguate

  Review of 3/10/22, following an experience of 1/15/22 by KRYSTAL J. *

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• 5 / 5

  

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  I am satisfied

  Review of 3/10/22, following an experience of 1/13/22 by WALTER G. *

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• 5 / 5

  

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  easy navigating and great performance

  Review of 3/10/22, following an experience of 1/11/22 by TERRANCE B. *

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• 1 / 5

  

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  I mailed to cancel mail the order within minutes I placed the order and they charge me $120 even after the cancellation

  Review of 3/10/22, following an experience of 1/11/22 by MYRL S. *

  *Pseudonymized data at the request of the author

  Answer by jack-jones.ca

  

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  Hi, We try to move as quickly as possible to get orders out to our customers so we may not have the chance to catch all last minute cancelation requests. You do, however, have the option to proceed with a free return on your order for a full refund. You can start here: https://www.jack-jones.ca/returns Regards

• 5 / 5

  

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  Good service. Sizes are true. Online images matches the product.

  Review of 3/10/22, following an experience of 1/12/22 by JAEDEN D. *

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• 5 / 5

  

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  Great

  Review of 3/10/22, following an experience of 1/14/22 by TRYSTAN W. *

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• 5 / 5

  

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  Quick and nicely packaged.

  Review of 3/10/22, following an experience of 1/11/22 by LLEWELLYN K. *

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• 5 / 5

  

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  Awesome!

  Review of 3/10/22, following an experience of 1/11/22 by GABRIEL K. *

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• 5 / 5

  

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  I really enjoyed my products and purchase

  Review of 3/10/22, following an experience of 1/9/22 by JAMAL A. *

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• 1 / 5

  

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  It’s pretty bad

  Review of 3/10/22, following an experience of 1/10/22 by GENESIS W. *

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• 5 / 5

  

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  I prefer the older website of bestseller. I was able to buy different items from other lines.

  Review of 3/10/22, following an experience of 1/9/22 by KAYLAH G. *

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• 4 / 5

  

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  Site easy to follow, ordering process no problem.

  Review of 3/10/22, following an experience of 1/9/22 by NICHOLAUS B. *

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• 4 / 5

  

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  Shipping & packaging is good

  Review of 3/10/22, following an experience of 1/8/22 by ODA C. *

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• 4 / 5

  

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  Higvv

  Review of 3/10/22, following an experience of 1/9/22 by DASIA L. *

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• 1 / 5

  

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  late delivery, poor return policy, cannot return online orders in store.

  Review of 3/10/22, following an experience of 1/9/22 by VINCENT R. *

  *Pseudonymized data at the request of the author

  Answer by jack-jones.ca

  

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  Hi Erik, Once again, we apologize that you did not read the return policy before placing your order with us. Do note that you do get free returns by mail up to 90 days after the purchase. You can start here: https://www,jack-jones.ca/returns Regards,

• 1 / 5

  

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  late delivery, poor return policy, cannot return online purchase in stores

  Review of 3/10/22, following an experience of 1/9/22 by DEXTER R. *

  *Pseudonymized data at the request of the author

  Answer by jack-jones.ca

  

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  Hi Erik, We apologize that you did not read the return policy before placing your order with us. Do note that you do get free returns by mail up to 90 days after the purchase. You can start here: https://www,jack-jones.ca/returns Regards,

• 5 / 5

  

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  Good service

  Review of 3/10/22, following an experience of 1/8/22 by JUSTICE C. *

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• 3 / 5

  

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  Everything was relatively easy, just not satisfied with one portion of my order

  Review of 3/10/22, following an experience of 1/8/22 by ROBERT F. *

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• 5 / 5

  

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  Love the quality of the jacket. Didnt expect it for the price.

  Review of 3/10/22, following an experience of 1/8/22 by ANTONETTA G. *

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• 5 / 5

  

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  Very good service. Would recommend

  Review of 3/10/22, following an experience of 1/8/22 by SIGMUND E. *

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• 5 / 5

  

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  Great

  Review of 3/10/22, following an experience of 1/8/22 by SIGMUND S. *

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• 4 / 5

  

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  Easy and quick Awesome deal

  Review of 3/10/22, following an experience of 1/7/22 by EVELINE B. *

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• 4 / 5

  

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  Good

  Review of 3/10/22, following an experience of 1/6/22 by SABINA K. *

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• 5 / 5

  

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  Good quality

  Review of 3/10/22, following an experience of 1/4/22 by ALICE L. *

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• 5 / 5

  

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  No issues

  Review of 3/10/22, following an experience of 1/7/22 by AIMEE H. *

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• 5 / 5

  

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  Straightforward website. Fast shipping

  Review of 3/10/22, following an experience of 1/4/22 by KARIANE F. *

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• 4 / 5

  

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  Got some stuff from here good quality and style. Prices good only when on sale

  Review of 3/10/22, following an experience of 1/6/22 by WALKER A. *

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• 5 / 5

  

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  Dealing with Jack and Jones was very easy. Their return process is customer oriented. I appreciate it very much.

  Review of 3/10/22, following an experience of 1/6/22 by EVAN W. *

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• 2 / 5

  

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  Overall its ok, shirt quality looks good, haven't tried yet. I am very disappointed with gloves, size was not good and not mobile friendly.

  Review of 3/10/22, following an experience of 1/3/22 by GRACE L. *

  *Pseudonymized data at the request of the author

  Answer by jack-jones.ca

  

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  Hi, Can you comment further on what was not mobile friendly? We strive to make our experience as smooth as possible for all our customers. Regards,

• 5 / 5

  

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  Fast delivery

  Review of 3/10/22, following an experience of 1/1/22 by GRIFFIN R. *

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• 1 / 5

  

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  We were very disappointed that our 2/3 of our order were sold out and we received the additional item that we purchased to meet the free shipping threshold. The wearhouse tracking system isn't effective enough for the busy Christmas season and we really liked the bomber jacket as it was a birthday present for my brother. Overall we spent $20 on a t-shirt that we didn't really want and return wad a hassle because retail stores wouldn't accept them.

  Review of 3/10/22, following an experience of 1/1/22 by JAMMIE R. *

  *Pseudonymized data at the request of the author

  Answer by jack-jones.ca

  

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  Hi Tim, We sincerely apologize for the inconvenience. We try our best to keep an up-to-date and accurate inventory count but sometimes items get misplaced or may be damaged during handling. We are also trying to upgrade our systems to allow for returns in stores in the future. Regards,

• 5 / 5

  

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  The puffer winter jacket, i bought is super warm and i liked its fabric.

  Review of 3/10/22, following an experience of 1/1/22 by SHELDON K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great selection and stock rotation. My order was delivered on time, and returns/exchanges are straightforward. Excellent experience, and I’m already a repeat customer

  Review of 3/9/22, following an experience of 1/17/22 by DARLENE S. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  My package was never delivered to me I paid a lot of money that seems to be gone now

  Review of 3/9/22, following an experience of 1/14/22 by LEATHA W. *

  *Pseudonymized data at the request of the author

  Answer by jack-jones.ca

  

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  Hi Lovedeep, The PUROLATOR tracking for your package shows that it was delivered on January 19, 2022 at 10am. We recommend you reach out to PUROLATOR if you have not actually received it. Regards,

• 1 / 5

  

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  I didn’t received this Sweatshirt COPENHAGEN SWEATSHIRT. That was a missing order.

  Review of 3/9/22, following an experience of 1/13/22 by RAINA B. *

  *Pseudonymized data at the request of the author

  Answer by jack-jones.ca

  

  Flag

  Hi Harsh, We do not see any trace of you contacting customer service about this problem. Please reach out to canadasupport@bestseller.com to see what we can do for you. Regards,

• 5 / 5

  

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  good prices

  Review of 3/9/22, following an experience of 1/6/22 by LINCOLN B. *

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• 5 / 5

  

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  Awsome

  Review of 3/9/22, following an experience of 1/18/22 by IDELL F. *

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• 1 / 5

  

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  The jacket is cheaply made and does not repel water or Keep you warm in any way!

  Review of 3/9/22, following an experience of 1/2/22 by SUSIE C. *

  *Pseudonymized data at the request of the author

  Answer by jack-jones.ca

  

  Flag

  Hi Nathan, We apologize for your experience with our product. While we understand that wool will not repel water, our Moulder coat has been our best-selling coat for the past few years and most customers seem very happy with it. Regards,

• 1 / 5

  

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  I am extremely shocked of how the costumer services dealt with my issue with this order. I have contact them once I have received my order. I have reported them that the size of one of the items is not accurate. The customer services did not try to help at all, they have just stated the online policies that I am aware of. I have stated to them that the polies - that people can not exchange the items that buy online from Jack and Jones - are not fair; what if any of the delivered items were damaged somehow? What if any of them were sent a wrong size? I have been a customer of Jack and Jones for more than 15 years. This was the first time I was extremely disappointed. I have stated this to the costumer services but they have done nothing, they have ignored this. I was always believing that Jack and Jones is a world class company that understand the important of keeping its customers satisfy and pleased.

  Review of 3/9/22, following an experience of 1/3/22 by RAMONA M. *

  *Pseudonymized data at the request of the author

  Answer by jack-jones.ca

  

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  Hi Tarek, Our return policies account for all the possibilities you mentionned. If the error was on our part for sending the wrong item or if the item was delivered damaged, you would be fully entitled to return them for a full refund. As it is, hoewever, you have only purchased FINAL SALE items which were correctly delivered. The Return Policy that applies then is quite fair and transparent. Regards,

• 5 / 5

  

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  Shipped quickly, no issues

  Review of 2/20/22, following an experience of 12/15/21 by WILFREDO T. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Customer service. Accidentally returned my jacket beyond refund period without knowing and representative denied to send back the product even though I said I would pay for or advise I can pick it up from the distribution centre.

  Review of 2/20/22, following an experience of 4/18/21 by ANONYMOUS A.

• 5 / 5

  

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  The items in the shipment is accurate as ordered. It was shipped earlier as expected.

  Review of 2/2/22, following an experience of 11/17/21 by KENDRA G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service, beautiful product and fast delivery! Thank you

  Review of 2/2/22, following an experience of 12/1/21 by LUTHER D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I want to exchange or returns items that I purchased. Just do it for me.

  Review of 2/1/22, following an experience of 12/16/21 by AMERICO S. *

  *Pseudonymized data at the request of the author

  Answer by jack-jones.ca

  

  Flag

  Hi Harsh, All of the items in your order were clearly marked as Final Sale. Our Return Policy (https://www.jack-jones.ca/jackjonesreturnpolicy.html?lang=en_CA) clearly states that we do not accept any returns on those items. Regards,

  Answer by Americo S

  

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  What I do if it doesn't fit me for size as it was mentioned as at sale time.

  Answer by jack-jones.ca

  

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  Hi Harsh, Normally you can return any purchase for a full refund if it does not fit but you specifically purchased only Final Sale items which are heavily marked down from their normal retail price. Unless we sent you the wrong items, there is nothing for you to do. Regards,

  Show exchanges Hide exchanges
• 1 / 5

  

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  Site is fine, purchased 4 pairs of sweatpants, same style, same size just different colour. One colour came vastly smaller in size than the others. Purchased size L, one felt like a S. Tried to go to the store and ask if I could exchange or return and they said they don't take anything from online orders. Wasted 60$ on pants I can't even put around my ankles.

  Review of 2/1/22, following an experience of 12/19/21 by REBEKA T. *

  *Pseudonymized data at the request of the author

  Answer by jack-jones.ca

  

  Flag

  Hi Vladislav, Our Return Policy (https://www.jack-jones.ca/jackjonesreturnpolicy.html?lang=en_CA) is clear that we cannot accept returns or exchanges in stores. However, any online order can be returned for free. Just head to https://www.jack-jones.ca/returns to print your free return label. Regards,

• 5 / 5

  

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  Great quality for amazing prices

  Review of 2/1/22, following an experience of 12/19/21 by ALEXA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great jeans! Love this brand, service is excellent as well.

  Review of 2/1/22, following an experience of 11/27/21 by ULICES W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Fast shipment

  Review of 2/1/22, following an experience of 12/26/21 by URIEL L. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good sales

  Review of 2/1/22, following an experience of 12/26/21 by DAHLIA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great quality. Pants as advertised. Nice fit, slim but stretchy.

  Review of 1/29/22, following an experience of 12/30/21 by ANNABEL H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything fits except for the pants too baggy

  Review of 1/29/22, following an experience of 12/27/21 by ANAIS K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good value. Good fit. Quick delivery.

  Review of 1/29/22, following an experience of 12/30/21 by MIREILLE B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Your website has greatly improved! Kudos to you guys.

  Review of 1/29/22, following an experience of 12/26/21 by KACEY Z. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order