Customer reviews for jack-jones.ca

Customer reviews

• 2 / 5 1

  

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  i can't return in store

  Review of 8/25/22, following an experience of 4/3/22 by MONA H. *

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• 5 / 5 1

  

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  JACK AND JONES always gets it right!!

  Review of 6/26/22, following an experience of 4/10/22 by ESMERALDA M. *

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• 1 / 5 1

  

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  I ordered 3 shirts. Only two were delivered to me. Instead of sending me an email to let me know I am going to be missing the third shirt, they put a small sheet of paper in the package to let me know that they were out of stock for that product. The shirt that didn’t come was the one I actually needed. I will not be ordering from them again because of this poor service.

  Review of 6/26/22, following an experience of 4/27/22 by ICIE O. *

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• 5 / 5 1

  

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  I am very satisfied with the delivery and customer service.

  Review of 6/26/22, following an experience of 4/29/22 by MACI T. *

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• 4 / 5 1

  

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  Great brand for online shopping. But adjust the Wishlist to be very functional.

  Review of 6/26/22, following an experience of 4/11/22 by SADYE D. *

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• 5 / 5 1

  

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  Nice and friendly customer service

  Review of 6/26/22, following an experience of 4/19/22 by ENID O. *

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• 5 / 5 1

  

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  best pants

  Review of 6/26/22, following an experience of 4/20/22 by AILEEN H. *

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• 4 / 5 1

  

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  JJ is my favourite brand simply because they've got great & high-quality clothing for men. The 4-satr is just to give room for improvement!

  Review of 6/26/22, following an experience of 4/10/22 by NEWTON H. *

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• 4 / 5 1

  

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  Easy interface, right price, simple transaction, order confirmation took some time

  Review of 6/26/22, following an experience of 4/14/22 by IVY B. *

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• 4 / 5 1

  

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  Great site!

  Review of 6/26/22, following an experience of 4/17/22 by INES W. *

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• 5 / 5 1

  

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  Excellent customer service

  Review of 6/26/22, following an experience of 4/28/22 by KIP C. *

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• 1 / 5 1

  

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  I received 3 out of 6 boxers in small sizes instead of medium. And only seen it a few weeks later.

  Review of 6/25/22, following an experience of 4/23/22 by RAY M. *

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• 5 / 5 1

  

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  Easy to use, and clothes come delivered fast

  Review of 6/25/22, following an experience of 4/18/22 by HOLLIE T. *

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• 1 / 5 1

  

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  Je porte une taille moyenne de Jack et j'ai commandé une taille moyenne mais elle ne correspondait pas à ma taille et quand j'ai demandé un retour, il a été refusé

  Review of 6/24/22, following an experience of 4/28/22 by EMMY O. *

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• 1 / 5 1

  

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  Was given a $150 gift card for Christmas, all of a sudden it says I couldn't use it online. Went into the store in person, they had none of the items I wanted in stock. Contacted customer service, they wouldn't help me. I just paid for these items and the gift card wil go to waste.

  Review of 6/24/22, following an experience of 4/29/22 by KURTIS T. *

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• 5 / 5 1

  

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  Good selection, good quality, good price points. Enjoy the fit.

  Review of 6/24/22, following an experience of 4/20/22 by ARMANDO C. *

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• 5 / 5 1

  

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  Very happy with service.

  Review of 6/24/22, following an experience of 4/25/22 by GEORGIANA B. *

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• 5 / 5 1

  

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  awesome

  Review of 6/24/22, following an experience of 4/29/22 by VERONA H. *

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• 5 / 5 1

  

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  Fast delivery, packaging was amazing no rips or rates in bag!!👍👍👍

  Review of 6/24/22, following an experience of 4/28/22 by BRIELLE B. *

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• 4 / 5 1

  

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  Too largely

  Review of 6/24/22, following an experience of 4/28/22 by COLBY L. *

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• 4 / 5 1

  

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  Cvgfy

  Review of 6/24/22, following an experience of 4/28/22 by JACINTHE M. *

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• 4 / 5 1

  

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  Good

  Review of 6/24/22, following an experience of 4/28/22 by DAWN S. *

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• 5 / 5 1

  

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  First time ordering online with Jack Jones was a great experience so easy fast delivery

  Review of 6/24/22, following an experience of 4/27/22 by WILBERT G. *

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• 1 / 5 1

  

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  My husband’s clothes and shipping a size too big we took it back into the store at Metrotown and they told us that we weren’t allowed to exchange it because we brought it online. Honestly worst customer care i’ve ever gotten and I will not be buying clothes online again.

  Review of 6/24/22, following an experience of 4/26/22 by CRISTOPHER M. *

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• 5 / 5 1

  

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  Good prices and good quality

  Review of 6/24/22, following an experience of 4/26/22 by REYNA K. *

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• 5 / 5 1

  

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  Fast, efficient service

  Review of 6/24/22, following an experience of 4/25/22 by FLETA Z. *

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• 2 / 5 1

  

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  The only thing good about these shirts is that if the fit is right, they look and feel good but they don’t all fit right. I ordered several L size shirts of different styles, got them home and washed them in cold then hung them up to dry. It was at this time I laid them out and noticed more than half the shirts I ordered (all Large) were actually medium and didn’t fit! They didn’t shrink in cold wash, hang dry, they are made smaller and had to give them away.

  Review of 6/24/22, following an experience of 4/25/22 by GRACIELA P. *

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• 1 / 5 1

  

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  The customer service refuses to refund me to a jersey defective

  Review of 6/24/22, following an experience of 4/24/22 by YOSHIKO R. *

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• 2 / 5 1

  

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  The products I purchased are great. But they delivered less than half of what I ordered and simply refunded me for the balance. It’s nice that I got my money back but why would you let me order something only to not fulfill it or even cancel those items in advance?

  Review of 6/24/22, following an experience of 4/23/22 by TERRILL B. *

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• 1 / 5 1

  

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  Ordered twice and never received the package and had to fight with customer service to get a refund

  Review of 6/24/22, following an experience of 4/21/22 by MAE H. *

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• 1 / 5 1

  

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  Inconsistent sizing. If you buy from the online they refuse to allow you to return your merchandise in store. It is 2022, get your sh*t together. I had to jump through hoops and wait over 10 days to get my charge refunded.

  Review of 6/24/22, following an experience of 4/20/22 by GARNETT L. *

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• 1 / 5 1

  

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  I ordered a product, was sent to the wrong address. There is no 1800 to call, and online support is abysmal. I could not get the support common to most online retailers which is a phone call, email, etc. I did not get a new sweater sent to me as they should have. There was no empathy to the situation. Getting a refund was a challenge. I will never shop at this store again because of how poorly the employees managed the recovery of the sale. It was really really the worst customer experience I have had ever in my entire time shopping online in 15 years. I will tell all my colleagues and friends to never shop at this retailer again, either online or in store. I will do everything in my power to make sure no one buys anything from this brand again after how terribly I was treated by employees.

  Review of 6/24/22, following an experience of 4/14/22 by BARNEY W. *

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• 1 / 5 1

  

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  Jack and Jones refused to refund my money yet I didn’t take my purchase. They keep saying head office has to do it and yet head office isn’t doing anything. It’s been now four months and they have never issued my refund of 400 dollars. Kindly don’t buy anything from Jack and Jones. They are the worst. Can’t even believe such companies still do business here in Canada.

  Review of 6/24/22, following an experience of 4/19/22 by NAME K. *

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• 5 / 5 1

  

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  amazing

  Review of 6/24/22, following an experience of 4/15/22 by VELMA D. *

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• 5 / 5 1

  

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  My # 1 - J &, J - op of the Top - most of clothes are J & J 🤠👍 followed by Diesel Ck

  Review of 6/24/22, following an experience of 4/15/22 by HASKELL W. *

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• 5 / 5 1

  

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  Good product

  Review of 6/24/22, following an experience of 4/15/22 by ALLISON S. *

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• 5 / 5 1

  

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  Timely delivery

  Review of 6/24/22, following an experience of 4/14/22 by JANIE S. *

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• 5 / 5 1

  

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  Excellent

  Review of 6/24/22, following an experience of 4/13/22 by JEDIDIAH O. *

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• 4 / 5 1

  

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  The site is good and order were delivered on time

  Review of 6/24/22, following an experience of 4/14/22 by CAMRYN E. *

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• 5 / 5 1

  

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  Great cut and amazing material.

  Review of 6/24/22, following an experience of 4/9/22 by EDMOND T. *

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• 1 / 5 1

  

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  I haven’t received it

  Review of 6/24/22, following an experience of 4/18/22 by LILLIE P. *

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• 4 / 5 1

  

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  Good quality, good value.

  Review of 6/24/22, following an experience of 4/18/22 by BERNITA F. *

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• 1 / 5 1

  

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  Jack and jones was my go too but there customer service is atrocious.

  Review of 6/24/22, following an experience of 4/17/22 by LAURENCE H. *

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• 4 / 5 1

  

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  Ease of use of website, ordering, and return.

  Review of 6/24/22, following an experience of 4/17/22 by KACI F. *

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• 5 / 5 1

  

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  100% satisfied with the services and my order.

  Review of 6/24/22, following an experience of 4/16/22 by BRENDA S. *

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• 2 / 5 1

  

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  jeans were easy to order but when they arrived they were a much different cut than the same style at the store. I ended up returning several for being to large in the seat and thighs. Spoke with customer service and they offered little in the way of help.

  Review of 6/24/22, following an experience of 4/4/22 by ALYSHA G. *

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• 5 / 5 1

  

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  The ultimate guilty pleasure!

  Review of 6/24/22, following an experience of 4/1/22 by DAYANA V. *

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• 5 / 5 1

  

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  Ordering was seamless and no complaints

  Review of 6/24/22, following an experience of 4/3/22 by ABEL S. *

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• 5 / 5 1

  

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  Nothing to say!! Only Wow!! Great product and service !! Merci beaucoup

  Review of 6/24/22, following an experience of 4/3/22 by GIOVANNI M. *

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• 5 / 5 1

  

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  always easy to order, communication regarding your order is good, speedy delivery

  Review of 6/24/22, following an experience of 4/1/22 by FRANKIE K. *

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• 4 / 5 1

  

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  NFL vest looks good fits right. 230lbs and took an XL. Just need more teams on the roster

  Review of 6/24/22, following an experience of 4/3/22 by KAROLANN L. *

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• 4 / 5 1

  

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  Decent delivery time.

  Review of 6/24/22, following an experience of 4/3/22 by ORIE C. *

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• 5 / 5 1

  

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  Good quality, easy online service. Repeat customer in me.

  Review of 6/24/22, following an experience of 4/7/22 by ABDUL F. *

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• 5 / 5 1

  

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  Love Jack and Jones clothing as it washes well and actually fits a guy with long arms and a long torso.

  Review of 6/24/22, following an experience of 4/4/22 by MELBA B. *

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• 5 / 5 1

  

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  It was great shopping with Jack and Jones. I got a really great price for winter jackets and the product was just fine quality no complaints

  Review of 6/14/22, following an experience of 4/28/22 by HELLEN R. *

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• 3 / 5 1

  

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  I bought the jacket on sale, which was discounted substantially. When I git the jacket in the mail, it was unfortunately too small and I needed a size up. However, they were not on sale any longer, not were other sizes available online. I had to find a brick and mortar store and pay full price, which annoyed me, but the jacket itself was very nice.

  Review of 6/14/22, following an experience of 4/30/22 by LAYLA S. *

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• 5 / 5 1

  

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  Toujours de bons produits de qualité et pour le juste prix!

  Review of 6/14/22, following an experience of 4/19/22 by SHANY W. *

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• 5 / 5 1

  

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  Absolutely love their clothes, can always find amazing deals online!

  Review of 6/14/22, following an experience of 4/6/22 by BRIA L. *

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• 5 / 5 1

  

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  All good

  Review of 6/14/22, following an experience of 4/24/22 by IZABELLA D. *

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• 5 / 5 1

  

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  Awesome clothes!

  Review of 6/14/22, following an experience of 4/6/22 by ISAAC P. *

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• 3 / 5 1

  

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  No comments.

  Review of 6/14/22, following an experience of 4/24/22 by CARLO H. *

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• 5 / 5 1

  

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  Excellent products and quality! Will certainly buy again.

  Review of 6/10/22, following an experience of 4/11/22 by ARELY F. *

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• 5 / 5 1

  

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  Excellent

  Review of 6/10/22, following an experience of 4/8/22 by ORAL C. *

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• 5 / 5 1

  

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  I’ve purchased various sweaters, hoodies and pants and been extremely satisfied. Being able to order various sizes, choose the one I want and return the rest painlessly has been an absolute must for me.

  Review of 5/24/22, following an experience of 11/9/21 by SERENITY B. *

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• 5 / 5 1

  

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  Excellent stuff. Perfect staples but also unique. Incredibly comfortable

  Review of 5/24/22, following an experience of 11/3/21 by EMIL S. *

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• 1 / 5 1

  

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  I have been trying to receive a refund for over a year now and still have not. Its very frustrating and furthermore, I don't even have the product it says shipped back to vendor and still no refund...

  Review of 4/19/22, following an experience of 11/27/21 by COY B. *

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  Answer by jack-jones.ca

  

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  Hi, The order number in reference doesn't date from a year ago and wasn't returned to the vendor. We invite you to contact the customer service team directly to look into this situation by email at Canadasupport@bestseller.com Thank you,

• 4 / 5 1

  

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  Fast delivery Easy to return items and no charge Fast The refund

  Review of 3/25/22, following an experience of 2/20/22 by MARILYNE K. *

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• 3 / 5 1

  

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  The site doesn’t have all the sizes available for certain garments. Plus it takes forever for the item to arrive.

  Review of 3/24/22, following an experience of 2/17/22 by KALE J. *

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• 3 / 5 1

  

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  It was ok. The delivery took too long even though, they charged you an extra 10$ for shipping.

  Review of 3/24/22, following an experience of 2/22/22 by JARRELL C. *

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• 3 / 5 1

  

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  They said that if I joined their mailing list, I would have a discount code. The code wasn’t working. But the merchandise is perfect

  Review of 3/20/22, following an experience of 2/1/22 by CLAIR G. *

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• 5 / 5 1

  

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  Excellent products and customer service

  Review of 3/19/22, following an experience of 2/18/22 by HILDEGARD J. *

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• 5 / 5 1

  

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  Great company

  Review of 3/19/22, following an experience of 2/17/22 by JUDY M. *

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• 5 / 5 1

  

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  Love this brand. It’s classy. And fresh af

  Review of 3/19/22, following an experience of 2/16/22 by HARDY W. *

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• 4 / 5 1

  

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  Great discounted price.

  Review of 3/19/22, following an experience of 2/15/22 by AUBREE T. *

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• 5 / 5 1

  

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  Easy to order, and it arrived fast.

  Review of 3/19/22, following an experience of 2/14/22 by DERON Z. *

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• 5 / 5 1

  

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  Awesome

  Review of 3/19/22, following an experience of 2/23/22 by UBALDO W. *

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• 3 / 5 1

  

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  most of my shirt is XXL from other company but yours is kinda small

  Review of 3/19/22, following an experience of 2/22/22 by ANDERSON P. *

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• 5 / 5 1

  

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  Keep up the great work.You are making shopping on line very easy. If I error on size your return process is very easy. Thanks

  Review of 3/19/22, following an experience of 2/22/22 by MARCELLUS G. *

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• 1 / 5 1

  

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  The inside pockets were both ripped on the pair I bought online and I only realized after I tried them on and removed the tags. Waste of money

  Review of 3/19/22, following an experience of 2/18/22 by OSVALDO A. *

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• 5 / 5 1

  

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  Awesome

  Review of 3/19/22, following an experience of 2/18/22 by LEOLA G. *

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• 1 / 5 1

  

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  Poor quality

  Review of 3/19/22, following an experience of 2/19/22 by PATIENCE P. *

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• 5 / 5 1

  

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  Quick and easy service

  Review of 3/19/22, following an experience of 2/19/22 by JOHNSON H. *

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• 4 / 5 1

  

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  Overall quality of products are good but size is an issue. Most of the XL products felt like Large. Will need to go in stores to try out. Return process was super easy.

  Review of 3/19/22, following an experience of 2/24/22 by EUDORA C. *

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• 5 / 5 1

  

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  Nice material fit size

  Review of 3/19/22, following an experience of 2/21/22 by LIZA M. *

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• 5 / 5 1

  

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  excellent - free and fast shipping, good sales, easy ordering.

  Review of 3/19/22, following an experience of 2/26/22 by SHANY V. *

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• 5 / 5 1

  

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  I can never go wrong with their clothes

  Review of 3/19/22, following an experience of 2/21/22 by AMANI H. *

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• 4 / 5 1

  

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  Thanks Jack and Jones. I whiped through the website. Found a tshirt i liked. Easy payment options. Got quick delivery. Too good!!

  Review of 3/19/22, following an experience of 2/21/22 by RHIANNON B. *

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• 5 / 5 1

  

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  I love all of the clothing from Jack and Joannes. Pretty much my entire wardrobe is Jack and johns everything fits my body really nicely especially having a short torso and longer legs. All the clothing complements and looks really sharp

  Review of 3/19/22, following an experience of 2/23/22 by PENELOPE B. *

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• 5 / 5 1

  

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  good fast service!

  Review of 3/19/22, following an experience of 2/5/22 by EMILIA C. *

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• 5 / 5 1

  

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  Easy online shopping prices, quicker delivery Time than projected. Couldn't find the right sizes in store, ordered online. Great quality.

  Review of 3/19/22, following an experience of 2/4/22 by DAPHNEY R. *

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• 5 / 5 1

  

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  It was easy to order and pay for the hoodie I selected. Thanks for that 10 plus from me

  Review of 3/19/22, following an experience of 2/3/22 by ANTWON W. *

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• 5 / 5 1

  

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  I was trying to order online and the website crashed and the following day the offer was gone. Soon after reaching out to the customer care through e-mail, not only they responded fast but they also let me place the order for the previous expired offer to respect my request. I could never find a better brand to buy clothing for men. Thank you Jack and Jones.

  Review of 3/19/22, following an experience of 2/2/22 by JAMMIE J. *

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• 5 / 5 1

  

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  We don't have a local store, so we appreciate being able to order from the Jack & Jones website. Easy online ordering, fast shipping, and easy returns for the items that didn't work out for my son. Thank you!

  Review of 3/19/22, following an experience of 2/8/22 by DURWARD E. *

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• 1 / 5 1

  

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  I bought size XXL long t-shirts like every other company I order from and they did not even come close to fitting. These shirts are made for small humans.

  Review of 3/19/22, following an experience of 2/7/22 by ALEXA R. *

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  Answer by jack-jones.ca

  

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  Hi, JACK & JONES being a european company, it is the case that our closed might fit tighter than clothes created for American companies. We recommend that you use our size charts to determine the proper size for yourself. Please note that you are entitled to free and easy returns by mail on any order. Just start by heading here: https://www.jack-jones.ca/returns Regards,

  Answer by Alexa R

  

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  I ordered from jack-jones.ca. There is no mention of being a European company. There is no mention of European sizing in the sizing guide or in the FAQ.

  Show exchanges Hide exchanges
• 4 / 5 1

  

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  Prompt return was much appreciated

  Review of 3/19/22, following an experience of 2/6/22 by ELIZABETH B. *

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• 5 / 5 1

  

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  nice product

  Review of 3/19/22, following an experience of 2/5/22 by JUWAN R. *

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• 5 / 5 1

  

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  Good shopping.

  Review of 3/19/22, following an experience of 2/9/22 by BURNICE H. *

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• 1 / 5 1

  

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  See below

  Review of 3/19/22, following an experience of 2/13/22 by MARYAM Z. *

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• 4 / 5 1

  

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  Great product

  Review of 3/19/22, following an experience of 2/13/22 by HEIDI S. *

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• 4 / 5 1

  

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  Good stuff.

  Review of 3/19/22, following an experience of 2/11/22 by FLORIDA H. *

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