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Information idville.com

  • Company

    IDViLLE

  • Description

    IDville was born out of passion; we want to make every school and workplace secure and productive, the foundation of any successful culture. Since 2002, companies have experienced that passion and turned to IDville for easy and affordable identification solutions that fit their security plan and budget.

  • Address

    5376 52nd St SE 49512 Grand Rapids, MI

  • Website

    https://www.idville.com/

  • Category

    Computers and software

Contact IDViLLE

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Customer reviews

  • 5 / 5
    Edit Flag

    Very helpful staff. It was my first time ordering and they were very good at answering all my questions. Received the product and it was so well received we had to reorder. Very quick with the reorder.

    Review of , following an experience of by VITO O. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The product came quickly and was exactly what we needed.

    Review of , following an experience of by SIGMUND W. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Doing business with IDville is always a pleasure! I have been ordering ID card supplies for a few years now, working with Denise Duba. She is amazing! Always helpful, knowledgeable, and on top of every quote or order. We always receive orders sooner than expected and never have to worry about having any issues or problems. I would definitely recommend IDville to anyone looking for an ID card supplier.

    Review of , following an experience of by IMELDA L. *

    *Pseudonymized data at the request of the author

  • 1 / 5
    Edit Flag

    Sales rep is hard to contact and takes forever to respond. Asked him to change our "ship to" address. He confirms its been changed and yet the package was delivered to the wrong address still. Once it arrives, the sequence was double printed at another of our facilities and will have to be sent back to be reprocessed for a new sequence not in use.

    Review of , following an experience of by AIDEN H. *

    *Pseudonymized data at the request of the author

  • 4 / 5
    Edit Flag

    Product is just what I needed to hold my work IDs. RFID blocking is very helpful in keeping data on the card safe. I would give five stars, but the location where clips are attached are limited to what can fit. But otherwise, it's function to my needs works.

    Review of , following an experience of by DAPHNEE P. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Easy to navigate the website and make purchase.

    Review of , following an experience of by ELENOR O. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Fast response to my order and I received everything in great shape, wvery happy with your products and service.

    Review of , following an experience of by CARMELLA L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I work for a public school. We always order these products from IDville. Our order is always correct and always arrives quickly. We will continue to use IDville!

    Review of , following an experience of by MOSSIE J. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Fast shipping, item as described.

    Review of , following an experience of by RODOLFO W. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    Ordered on the phone and the product shipped out fairly quickly. Customer service was great. Shipped via ground delivery and product arrived less than a week later.

    Review of , following an experience of by BERNADINE R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    IDVille is always very responsive and gives us excellent service. Orders always come through quickly and anytime I reach out to them they always respond quickly and are helpful.

    Review of , following an experience of by MOZELL B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Placing the order for a new ID machine was easy. I got on the phone and a few minutes later, everything was done. Thank you!

    Review of , following an experience of by KRISTA N. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great customer service. Pete answered all my questions and took care of my order quickly.

    Review of , following an experience of by RETHA M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Always provide great customer services. Thanks.

    Review of , following an experience of by TRAVIS B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Quick service and response time online. No problems.

    Review of , following an experience of by DIAMOND B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Received prompt, expedient service that did not slow operations

    Review of , following an experience of by ALENA S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I ordered ribbon for my machine and the person that helped me was outstanding.

    Review of , following an experience of by KENNY K. *

    *Pseudonymized data at the request of the author

  • 4 / 5
    Edit Flag

    Overall the process was pretty good. The customer service was great; they, like many others, are experiencing staffing shortages which did impact the turnaround time. Couple things - we ordered with a PO and received an invoice for the software we purchased but not the ID printer, and the package we ordered was supposed to come with a backdrop but did not. I'll be following up on these things. Just adds a little extra time.

    Review of , following an experience of by JENIFER C. *

    *Pseudonymized data at the request of the author

  • 1 / 5
    Edit Flag

    Our last order of lanyards, that we just started using, we noticed that we did not receive the badge reels. We had some on site, so we are using them. We have also have had a big turnover in reps and it has been tuff ordering more product. Product is good but the process is very cumbersome.

    Review of , following an experience of by ROBBIE E. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The representative was very easy to work with and thorough. The product was on our doorstep in no time!

    Review of , following an experience of by CLARISSA H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    IDVille rep- Kim Schuler was so amazing to work with. She was very knowledgeable, friendly and truly interested in what was best for our school district. Thank you for taking the time to answer all of our questions and to get the most for our budget, Your patience was/is so appreciated!!

    Review of , following an experience of by JOY A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    We placed this order for an ID Maker Edge 2-Sided Card Printer as a replacement for an older model. From our initial contact with IDVille, our interaction was very positive and helpful. The sales rep was knowledgeable and friendly throughout this transaction. He maintained communication via phone calls and e-mail. Because this particular unit was unavailable at our initial contact, the rep gave us an inventory update and a shipping date. We were kept updated up to shipping and tracking until the new unit arrived. At our initial contact, the rep found our account information for our order from 2015, updated it and we were able to place this new order without any issues. Our overall experience with IDVille has once again been positive and smooth. The shipping was on time and tracking was also helpful. Overall, this entire transaction was very positive and we would recommend IDVille to other agencies.

    Review of , following an experience of by MADALYN Q. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I am very happy with IDville. Great efficient customer service. Great products.

    Review of , following an experience of by MICHALE Z. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Product ships quickly, is great quality and customer service is great!

    Review of , following an experience of by DOMENIC S. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    I was pleased with the service I received from IDville staff and reps. However I have some things that are on back order and have not been given and estimated time of arrival for these things.

    Review of , following an experience of by LAVERNA S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Thank you for a fast turn around on my request!

    Review of , following an experience of by TREMAYNE M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Quick delivery, order processing. Rep took time to follow up.

    Review of , following an experience of by MAGNOLIA B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Wonderful customer service. Fast shipment!

    Review of , following an experience of by RAPHAELLE L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Easy ordering online for custom nameplates and arrived in just a few days.

    Review of , following an experience of by MAIDA Z. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I ordered an item at 5pm on a Monday, then received a coupon to my inbox the next morning which would have been perfect. I called and spoke to Tiffany who assured me that was no problem and they would adjust the order. I just had to call back after receiving my invoice number to get the credit. I called on Weds, and a very nice man who's name I didn't catch helped me to get right back over to Tiffany, who then finalized the credit transaction. It's very rare to contact a company and be able to speak to the same CSR twice! Love that. Both of your CSRs were very personable, cheerful and went above and beyond. Thanks for everything!

    Review of , following an experience of by INES L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    This was my second purchase from IDville. The fist went very smooth but this order topped that. I needed 42 items and at the time of the order it showed they only had 23 in stock. The rest were back-ordered and it would be a couple of weeks before they would be in . I let them know that was fine and to ship when they had all of them. It was 2 days after the order was placed and I had all 42 on my job site. Not sure how they pulled it off but that's great customer service.

    Review of , following an experience of by CLINTON K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Quite the enjoyable experience. They made setting up our Lions Club nonprofit status very easy. They were very eager to offer any customer support we might need in the future.

    Review of , following an experience of by NOBLE D. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The agent was really nice and helped me out. Thank you

    Review of , following an experience of by ELLSWORTH F. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Thank you!! Always great supplies.

    Review of , following an experience of by PAMELA J. *

    *Pseudonymized data at the request of the author

  • 4 / 5
    Edit Flag

    Excellent service, just better instructions on paiement method would be appreciated.

    Review of , following an experience of by SHANA M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Called IDville to place an order and received the BEST customer service every. She was very professional and personable. She knew her job and was very efficient.

    Review of , following an experience of by KAYLIN N. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    IDville was very helpful in selecting and purchasing our ID printer and accessories. Their shipments have always been prompt and precise.

    Review of , following an experience of by RETHA B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Very detailed and explained everything I needed to know to do good on the business.

    Review of , following an experience of by MARCELO M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Cutomer Service was great. All OF My questions were answered.

    Review of , following an experience of by HALIE J. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The service is excellent!!!!!Cody was very professional! The product is excellent!!!!!!

    Review of , following an experience of by RICHARD C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The representative I spoke to on chat was very helpful in finding my account and helping me get the best deal possible. She went above and beyond to get me a quote right away even though she was having computer problems.

    Review of , following an experience of by JOSEPH H. *

    *Pseudonymized data at the request of the author

  • 1 / 5
    Edit Flag

    Every time I place an order for my company, the order takes a very long time to process and deliver. I often need to send follow up communications to get updates on my orders. The company used to be very responsive, however now it is not at all. I will be looking to source my orders elsewhere.

    Review of , following an experience of by CORTEZ L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I am happy with my buying experience. Thank you,

    Review of , following an experience of by JOAQUIN H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great Transaction with no concerns. The only minor complaint was the coupon that was sent with my order. I received the my order on 3-30-2021 and the $25 coupon expired on 3-31-2021.

    Review of , following an experience of by JUSTINA L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I had an issue with the initial order, I called the number provided on the website and Denise was so patient and kind in assisting me with fixing the issue!

    Review of , following an experience of by STELLA H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Shipment was really quick, thank you.

    Review of , following an experience of by RUBYE L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I needed to order new lanyards and Marcia Salgat was extremely helpful in getting me quotes on different size orders.

    Review of , following an experience of by JOANIE S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The quality is good, ordering is easy and the product is delivered in a timely way

    Review of , following an experience of by JOANNIE K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I'm new to the account and your sales rep was very kind, he guided me through everything. I believe he went above and beyond to make sure I had everything I needed!

    Review of , following an experience of by EDD J. *

    *Pseudonymized data at the request of the author

  • 4 / 5
    Edit Flag

    I'd give a 5 star but since it was the same problem as before and repair only last 5 months. It appears first time only cleaned rollers, even though I had cleaned, when I thought they were replacing them. This time supposedly they replaced rollers. So hopefully id machine will last longer than 5 months.

    Review of , following an experience of by ILIANA D. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The Lady who took my order was very helpful and pleasant on the phone and also let me know that they would let me know when my order would ship.

    Review of , following an experience of by CATHRYN C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Marcia S was great! Very pleasant and helpful. Knowledgeable about the products too. I enjoyed my interaction with her.... Steve Bond

    Review of , following an experience of by GEOVANNI P. *

    *Pseudonymized data at the request of the author

  • 1 / 5
    Edit Flag

    It took along time to receive the proof for my order once I received the proof it was incorrect.

    Review of , following an experience of by DENNIS K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I received great fast service with no fuss. I was very happy with how fast my products came to me. It really was a great experience.

    Review of , following an experience of by AUDREANNE D. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I needed printer ribbons, quick, fast and in a hurry, and IDVille was able to overnight them to me. They are great and very customer-friendly!

    Review of , following an experience of by JAYDA O. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I had ordered badge orders a few years ago. I could not remember my account information, etc. I did a chat with one of the representatives there (Brenda P). She was wonderful, took all my information, help me place my order and I received my order the next day. I would highly recommend them.

    Review of , following an experience of by MADDISON R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great folks to deal with, great product to have

    Review of , following an experience of by MARCO M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I had trouble placing my order on the internet but I called my order in and everything went through fine. Received my order the next day. A++++++++++++++++. Great customer service.

    Review of , following an experience of by JOANNE R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Arrived in good time and as described. Thanks!

    Review of , following an experience of by CHANEL D. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Fast delivery and I was very impressed with the product! I will definitely order again.

    Review of , following an experience of by SHANNON C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excellent customer service was provided!

    Review of , following an experience of by GERARDO L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The Service is always great! We actually received our product well before the delivery date promised. The product is of great quality, we are always pleased with our purchases from IDville! Thank You All @ IDville...

    Review of , following an experience of by EINAR B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I called to see about ordering a ID System and was transferred to our Area Representative (Cody) who assisted me with placing the order. He was very helpful, knowledgeable and quick to furnish me with all the information I needed to order the proper equipment and provided me with forms needed to complete the purchase transaction easy and effortlessly. Within an hour I had ordered the equipment needed. I could not believe how quick they were to ship my ID System when it arrived the next day. Excellent company to deal with and great customer service along with a efficient and competent Area Representative (Cody)!!

    Review of , following an experience of by NIGEL T. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    They have always given us good service. No problems at all.

    Review of , following an experience of by RAYMUNDO F. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I recently worked with Kim. She was wonderful. The customer service is top notch and my ID machine was shipped out promptly.

    Review of , following an experience of by KRYSTAL L. *

    *Pseudonymized data at the request of the author

  • 1 / 5
    Edit Flag

    Your tech was great while on the phone, but once again I was to receive a call from him the next day and that didn't happen as it happened as previously scheduled.

    Review of , following an experience of by HILTON R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Made it super easy to create an account and make a purchase of what my company needed. Product came in a timely manner as well.

    Review of , following an experience of by GUSTAVE J. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great service. I enjoyed speaking with Denise and she was able to update our account without any issues. She should get a Big Raise!

    Review of , following an experience of by GEOVANY M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great service and timely receipt of order.

    Review of , following an experience of by JONATHON H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Always great customer service and products.

    Review of , following an experience of by DEVYN F. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great customer service! Pete was very helpful and attentive to our business needs.

    Review of , following an experience of by ANNAMAE M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Fair prices, good selection, super fast delivery. Will order from IDville again. Thanks

    Review of , following an experience of by COLEMAN S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Received order correct. I like how they have you proof read item before you officially submit your order, in case there are any mistakes. Good quality of name plate, I would definitely order from here again.

    Review of , following an experience of by EDD H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Very helpful, they made sure I got the right machine for my needs.

    Review of , following an experience of by KAYLIN W. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    customer service was patient and knowledgeable. made my reorder easy.

    Review of , following an experience of by JESSY S. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    Everything is thought out to the smallest detail, and any problem is solved almost instantly. It seems to me that this is worthy of respect.

    Review of , following an experience of by DEONTE T. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Easy to use website; located the product needed - very easy to order - shipment received and delivered on-time! Excellent service, great communication, and truly appreciative the ease with the whole process.

    Review of , following an experience of by KRYSTINA G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Love this company. When I placed an order I receive the next day. GREAT COMPANY to work with.

    Review of , following an experience of by ANSEL B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Very good to work with. Fast shipping

    Review of , following an experience of by KIRA T. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Tiffany Zander was very helpful in placing my order for lanyards. She also updated me via email on the ship status and order tracking. Very good employee.

    Review of , following an experience of by LEONEL N. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Service was excellent, professional, courteous, helpful and followed up with my order. Very pleasant experience and will order again! Thank you!

    Review of , following an experience of by SYLVESTER K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great Customer service and amazing order turnaround time!

    Review of , following an experience of by ANASTACIO G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excellent product and services

    Review of , following an experience of by MARYJANE B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great customer service. Thank you!

    Review of , following an experience of by JAQUELINE H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I used Idville when I was in Security and I always had great service! This last order was for me personally. I knew where to go and what I would get. Thank you!

    Review of , following an experience of by MARQUIS B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    IDville is a great company to do business with. I have used IDville in the past and I love the products.

    Review of , following an experience of by GRAYCE C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Working with Brenda Patterson is an absolute delight. I have worked with her for many, many years and wouldn't work with anyone else. She is fabulous! The turn-around time I receive is quick and the product is just as I want it. I couldn't ask for anything more. It's great working with IDville.

    Review of , following an experience of by ARJUN G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great Service ! Fast Processing, great turn around time .

    Review of , following an experience of by FINN B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    VERY GOOD! EVERYTHIING WAS SHIPPED AND INVOICED IN A VERY TIMELY MATTER

    Review of , following an experience of by ALICE Z. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I needed a replacement part not listed on the website and was able to call, place the order, and have the part in-hand in 2 days. Great customer service, as always!

    Review of , following an experience of by CLARABELLE S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Customer service, quality, and knowledge are all amazing!

    Review of , following an experience of by LOTTIE H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I had an immediate need and the staff got me what I needed overnight!

    Review of , following an experience of by GENNARO K. *

    *Pseudonymized data at the request of the author

  • 4 / 5
    Edit Flag

    Previously had an account since we use IDville for toner regularly, but had to set up a new account, where I entered the incorrect credit card name. Called 800-number for assistance and received 2 different responses, but I was able to figure it out on my own. Shipment came as promised and the customer was relieved at the quick receipt.

    Review of , following an experience of by PALMA B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great product, great service! Thank you!

    Review of , following an experience of by BRAYAN R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    When I need to order something, I email the contact person I have always worked with. She usually emails me back within an hour with the quote I need. After I send in my purchase order the order is placed right away and I receive the order in a few days.

    Review of , following an experience of by JOANA D. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I have used IDville several times to have them produce desk plates for my office. Every time I have ordered a desk plate from them the finished product was well done and professional. One time, they made a mistake and sent two of the same desk plate to me. When I notified them of the mistake, they told me to just keep the second desk plate. They stand behind everything they sell 100%. These folks are the apex of customer service, they are the BEST!!! Paul N. Blechinger, MSG, US Army (Ret.)

    Review of , following an experience of by GWENDOLYN K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    It was a pleasure working with Barbara Forbes she really made ordering efficient and easy. Thank you!

    Review of , following an experience of by MORGAN R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Tony was extremely helpful!

    Review of , following an experience of by ISABELLE T. *

    *Pseudonymized data at the request of the author

  • 2 / 5
    Edit Flag

    The lanyards I ordered arrived on time. The printed text was perfect but our logo did not appear on the product as expected.

    Review of , following an experience of by AIDA M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great customer service. Our rep Matt for my school was very prompt in responding and we received our purchase very quickly.

    Review of , following an experience of by ERIN Z. *

    *Pseudonymized data at the request of the author

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