Customer reviews for idville.com

Customer reviews

• 5 / 5 1

  

  Edit Flag

  I love our new badge machine.

  Review of 4/24/23, following an experience of 4/24/23 by JO Y.

• 5 / 5 1

  

  Edit Flag

  Easy quick and efficient to order and delivery was very quick as well! Thank you for helping out some of that procrastinators that need it now. 👍🏻👍🏻😃

  Review of 4/20/23, following an experience of 4/12/23 by CARMELLA G.

• 4 / 5 1

  

  Edit Flag

  I was happy with the repair to the machine and how quickly it was done. However... I had called and expected a response back about specific issues I was having with the printer, but got no response. I'm disappointed in that.

  Review of 4/12/23, following an experience of 3/30/23 by PAM C.

• 5 / 5 1

  

  Edit Flag

  Easy to order product.

  Review of 4/10/23, following an experience of 4/5/23 by GARY M.

• 4 / 5 1

  

  Edit Flag

  Excellent rapid response/shipment of supplies for printers. Videos are a bit hard to follow at times and only cover newer models. Struggle to find documentation on older Primacy printer. Support has been fairly easy to contact and point us in right direction.

  Review of 4/8/23, following an experience of 4/6/23 by MIKE L.

• 5 / 5 1

  

  Edit Flag

  Customer service was excellent. We don't order a lot of stuff but customer service had our info available to make ordering super easy. Suzanne was awesome!!

  Review of 4/6/23, following an experience of 4/5/23 by JASON T.

• 5 / 5 1

  

  Edit Flag

  Very prompt on orders and great customer service

  Review of 4/5/23, following an experience of 3/28/23 by NICOLE J.

• 5 / 5 1

  

  Edit Flag

  I was very impressed with the customer service person who was able to help me find exactly what I was looking for to purchase. Plus, the delivery time was amazing!

  Review of 4/5/23, following an experience of 4/4/23 by CUSTOMER A.

• 5 / 5 1

  

  Edit Flag

  Painless ordering, and super fast delivery! I am waiting for the printer to be installed. However, the updated printer model that I purchased is replacing an old IDville printer so I have high expectations for the new printer.

  Review of 4/3/23, following an experience of 3/23/23 by MIKE K.

• 5 / 5 1

  

  Edit Flag

  Great customer service.

  Review of 3/31/23, following an experience of 3/28/23 by JEANNE-MARIE B.

• 5 / 5 1

  

  Edit Flag

  Easy order and promp delivery

  Review of 3/30/23, following an experience of 3/22/23 by DEBBIE H.

• 5 / 5 1

  

  Edit Flag

  Brain was very helpful.

  Review of 3/30/23, following an experience of 3/29/23 by T. M.

• 4 / 5 1

  

  Edit Flag

  Never had a bad experience

  Review of 3/30/23, following an experience of 3/22/23 by ILENE G.

• 5 / 5 1

  

  Edit Flag

  They were very helpful and took my order promptly.

  Review of 3/30/23, following an experience of 3/29/23 by SABRINA W.

• 5 / 5 1

  

  Edit Flag

  The order process is simple and easy. Fast delivery..

  Review of 3/29/23, following an experience of 3/21/23 by SADIE G.

• 4 / 5 1

  

  Edit Flag

  This company is doing what it always have done, fair, honest and professional. I highly recommend Idville for all your printer needs.

  Review of 3/25/23, following an experience of 3/17/23 by JERRY B.

• 5 / 5 1

  

  Edit Flag

  Customer service rep was knowledgeable and helped solve our issue. Our order for blank cards came in two day.

  Review of 3/24/23, following an experience of 3/16/23 by LISA D.

• 5 / 5 1

  

  Edit Flag

  excellent service

  Review of 3/21/23, following an experience of 3/20/23 by JENI D.

• 5 / 5 1

  

  Edit Flag

  Quick response and help with order.

  Review of 3/21/23, following an experience of 3/1/23 by DAVID A.

• 5 / 5 1

  

  Edit Flag

  Very good service

  Review of 3/19/23, following an experience of 3/15/23 by MANUEL T.

• 5 / 5 1

  

  Edit Flag

  Your sales representative, Matt Blauvelt was professional and was able to work with us to help us make a decision to make an additional purchase with IDville.

  Review of 3/18/23, following an experience of 3/9/23 by HUMAN R.

• 1 / 5 1

  

  Edit Flag

  The printer has never printed anything. Support said I needed new ribbon and still the machine gets jammed. I called again to return the printer because it does not work and your customer support representative that answered could not find anyone to help me.

  Review of 3/15/23, following an experience of 3/10/23 by BILL H.

• 5 / 5 1

  

  Edit Flag

  Always willing to help and on time

  Review of 3/14/23, following an experience of 2/24/23 by JOSE A.

• 5 / 5 1

  

  Edit Flag

  My only suggestion is use Fedex

  Review of 3/13/23, following an experience of 3/13/23 by MARY P.

• 5 / 5 1

  

  Edit Flag

  Great printer super fast delivery.

  Review of 3/13/23, following an experience of 3/9/23 by KATH A.

• 5 / 5 1

  

  Edit Flag

  Great product

  Review of 3/10/23, following an experience of 3/8/23 by TRACIE R.

• 3 / 5 1

  

  Edit Flag

  The whole experience was not very helpful. The loner we received was different than the one we had, so we didn't have ribbon to be able to print. y'all were going to send some, we never received it. We had faculty and students that needed badges, we were unable to make them. It took several attempt to get the mailing label to send ours in for repairs, now we are having the same issues to return the loaner. We like the printer when it is working. We are hoping that it will be better this time.

  Review of 3/10/23, following an experience of 3/2/23 by MARIAN C.

• 5 / 5 1

  

  Edit Flag

  Ordering was made simple, and customer service was great with any questions that I had. Very kind and professional.

  Review of 3/9/23, following an experience of 3/8/23 by KAT A.

• 5 / 5 1

  

  Edit Flag

  Matt was very helpful. Order was received fast.

  Review of 3/9/23, following an experience of 3/8/23 by MARIA E.

• 4 / 5 1

  

  Edit Flag

  Better choices for lanyards

  Review of 3/8/23, following an experience of 2/28/23 by JIM M.

• 5 / 5 1

  

  Edit Flag

  Very helpful staff. Identified our account issue and resolved it.

  Review of 3/6/23, following an experience of 2/24/23 by AMY R.

• 5 / 5 1

  

  Edit Flag

  The transaction was easy from start to finish - your website is user friendly, and shipping was faster than anticipated. Would definitely use your services again in the future.

  Review of 3/3/23, following an experience of 2/23/23 by M. K.

• 1 / 5 1

  

  Edit Flag

  Their pricing is not competitive. We were in the market for a new ID badge maker and I reached out to IDville to get some information. They had the machine we wanted, but they wanted $1600 more than another vendor for the same machine. Their supplies are also heavily inflated. Our IDville rep was phenomenal and did a great job of following up, unfortunately their pricing just isnt competitive.

  Review of 3/1/23, following an experience of 3/1/23 by BRANDON R.

• 5 / 5 1

  

  Edit Flag

  They delivered very fast!

  Review of 2/28/23, following an experience of 2/20/23 by ERIC S.

• 3 / 5 1

  

  Edit Flag

  I asked for a copy of the receipt since we had to pay for the item up front with our company credit card, as I am sure it is that way with all companies. I did receive a email but no invoice was attached, however I was able to use the packing ship as the invoice, so I'm just glad the order was received before the end of the month.

  Review of 2/27/23, following an experience of 2/17/23 by SHELLEY J.

• 5 / 5 1

  

  Edit Flag

  Excellent service and speedy delivery

  Review of 2/25/23, following an experience of 2/17/23 by EMMANUEL R.

• 1 / 5 1

  

  Edit Flag

  The new printer never worked. The tech guy said it was a bad batch of ribbon ink. They where going to send new ones, but they are back order until 2/28/23. I need the printer daily for our employees ID cards. Not happy with all the round around I received.

  Review of 2/24/23, following an experience of 2/23/23 by LOURDES C.

• 5 / 5 1

  

  Edit Flag

  Turn around time was prompt.

  Review of 2/23/23, following an experience of 2/13/23 by MELISSA R.

• 2 / 5 1

  

  Edit Flag

  Usually everything is great when I place an order. This time, I approved the order and it was supposed to be place on 01/30/23 and it was supposed to take 5 days. I called 2/14/23 to check on the order and the order had just been approved on 2/13/23. I requested my rep call me and I never heard from her and now the order is really late and I still have not heard from my rep. I am not happy at this time.

  Review of 2/23/23, following an experience of 2/22/23 by KERRIE A.

• 1 / 5 1

  

  Edit Flag

  Tech dept could not help with getting printer working due to driver and told me to send printer in at my expense. Come to find out there was nothing wrong with it so waste of time sending it it and cost. Thanks

  Review of 2/23/23, following an experience of 2/22/23 by LEA K.

• 5 / 5 1

  

  Edit Flag

  I recently had my badge maker repaired by this company, and I have to say I was very impressed with the speed and quality of their service. The staff was incredibly friendly and knowledgeable, and they had my machine up and running in no time. What impressed me the most was how quickly they were able to diagnose the problem and fix it - it was clear that they had a lot of experience and knew exactly what they were doing. Overall, I was extremely satisfied with my experience and would definitely recommend this company to anyone in need of fast, reliable badge maker repairs.

  Review of 2/22/23, following an experience of 2/14/23 by CREE G.

• 5 / 5 1

  

  Edit Flag

  It was a great and fast experience with our order. NO delays and very fast and very professional!

  Review of 2/21/23, following an experience of 2/10/23 by TECHNOLOGY T.

• 5 / 5 1

  

  Edit Flag

  The Live Chat agent I had was very helpful with ordering a part that was missing from the printer. Answered all questions and made sure my contact information was accurate so I knew exactly what to expect. Emails and order arrived in the expected timeframe.

  Review of 2/21/23, following an experience of 2/13/23 by CB A.

• 5 / 5 1

  

  Edit Flag

  Great customer service

  Review of 2/21/23, following an experience of 2/10/23 by FELISHA C.

• 5 / 5 1

  

  Edit Flag

  Spoke with Lindsey on every occasion that I had an issue with the ID Advantage+DuoE. He was always able to resolve the problems by remotely diagnosing and fixing the issues. He is very knowledgeable, patient and professional. Thanks for the great support.

  Review of 2/20/23, following an experience of 2/17/23 by LISA A.

• 5 / 5 1

  

  Edit Flag

  Quick response and quick turnaround!

  Review of 2/16/23, following an experience of 2/15/23 by LORI H.

• 5 / 5 1

  

  Edit Flag

  Quick delivery and excellent service!

  Review of 2/15/23, following an experience of 2/7/23 by NHES A.

• 5 / 5 1

  

  Edit Flag

  Fast service and Helpful staff

  Review of 2/10/23, following an experience of 2/9/23 by ABBY A.

• 5 / 5 1

  

  Edit Flag

  My item shipped within 24 hours, which was greatly appreciated. Thanks for always having items in stock that we need. :)

  Review of 2/10/23, following an experience of 2/2/23 by APRIL E.

• 1 / 5 1

  

  Edit Flag

  Very Unprofessional - we needed the product the next day and the customer service representative. failed to verify the information in time so the product could not be shipped. we mentioned the importance of receiving the item, she simply could have call me back. needless to say, when I called back, she could have resolved the issue in time, but no attempt was made to ensure we met our expectations.

  Review of 2/10/23, following an experience of 2/7/23 by RACHEL A.

• 1 / 5 1

  

  Edit Flag

  Great customer service.

  Review of 2/10/23, following an experience of 2/9/23 by JERRY P.

• 5 / 5 1

  

  Edit Flag

  The website is easy to navigate

  Review of 2/10/23, following an experience of 2/9/23 by JIM W.

• 5 / 5 1

  

  Edit Flag

  Fast delivery!

  Review of 2/9/23, following an experience of 2/8/23 by ALLISON A.

• 5 / 5 1

  

  Edit Flag

  Great customer service and fast.

  Review of 2/9/23, following an experience of 2/1/23 by PAMELA S.

• 3 / 5 1

  

  Edit Flag

  Sales Rep. Kim Schuler was very professional and helpful. I have only positive things to say regarding my correspondence with her. Technical Support Rep. Lindsey Phillips was kind and helpful as well. I am not pleased that we received a printer with a defective LCD and were told that we needed to ship the machine back for repair on our cost. Our quote also referenced that 300 PVC cards would be included in the shipment; however, 200 were missing upon receipt. Kim was responsive to our concerns, and we received the missing PVC cards in a separate shipment, as well as a prepaid return label after requesting that the situation be remedied. Thank you for making an initially unpleasant experience better.

  Review of 2/9/23, following an experience of 2/1/23 by J.HUGHES A.

• 5 / 5 1

  

  Edit Flag

  Great Service!

  Review of 2/9/23, following an experience of 2/7/23 by JAMES W.

• 5 / 5 1

  

  Edit Flag

  Great Service!

  Review of 2/9/23, following an experience of 2/7/23 by JILL T.

• 5 / 5 1

  

  Edit Flag

  Excellent response time and follow up.

  Review of 2/8/23, following an experience of 2/2/23 by CLAIRE G.

• 3 / 5 1

  

  Edit Flag

  They were fast and the item was perfect.

  Review of 2/8/23, following an experience of 2/3/23 by LR A.

• 5 / 5 1

  

  Edit Flag

  Another good purchase from Idville.

  Review of 2/7/23, following an experience of 2/3/23 by VALUED C.

• 4 / 5 1

  

  Edit Flag

  Customer service is top notch!! Friendly, helpful and patient. It is refreshing in a day where all you get are voice activated prompts!!!

  Review of 2/7/23, following an experience of 2/3/23 by CATHY A.

• 5 / 5 1

  

  Edit Flag

  easy ordering and fast shipping

  Review of 2/7/23, following an experience of 2/3/23 by MIKE A.

• 1 / 5 1

  

  Edit Flag

  1. We received a new printer and the color film melted and tore on each card, they sent us a new cartridge, (charging us shipping). 2. They insist they sent our printer to another state and therefore have the incorrect school name, address, and contact name. I have spoken to three departments about correcting our information and to no avail. 3. The replacement cartridge stuck to the cards and tore as well, so I asked them to send us a new printer ASAP because I had 50 students who need IDs to go to clinicals. I have not heard from them again.

  Review of 2/6/23, following an experience of 1/31/23 by CGAINES A.

• 5 / 5 1

  

  Edit Flag

  Good product

  Review of 2/3/23, following an experience of 1/30/23 by FELICIA W.

• 4 / 5 1

  

  Edit Flag

  Service is fast and great.

  Review of 2/3/23, following an experience of 2/3/23 by TOYA D.

• 4 / 5 1

  

  Edit Flag

  The only reason I didn't give a 5 was because the ribbon that came with the printer caused an error code, saying it was the wrong ribbon. They sent a replacement at no charge (a year later because that is when I got back to working on it) and no more error code.

  Review of 2/2/23, following an experience of 1/17/23 by PAUL B.

• 4 / 5 1

  

  Edit Flag

  Order was delivered in just a few days!

  Review of 2/2/23, following an experience of 1/31/23 by KALEN T.

Reviews displayed in chronological order