Customer reviews for graciousstyle.com

Customer reviews

• 5 / 5

  

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  Great quality and speedy delivery

  Review of 3/24/23, following an experience of 3/15/23 by ANGELICA G. *

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• 5 / 5

  

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  Great service, easy to navigate web site and well merchandised

  Review of 3/22/23, following an experience of 3/13/23 by ELNA H. *

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• 5 / 5

  

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  Shopping was super easy!

  Review of 3/17/23, following an experience of 3/7/23 by NOEMIE W. *

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• 5 / 5

  

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  Very easy website to use. Great prices

  Review of 3/17/23, following an experience of 3/8/23 by FELICITY O. *

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• 5 / 5

  

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  Loved the placemats. We def will purchase more items from you!

  Review of 3/13/23, following an experience of 2/24/23 by DARON Z. *

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• 3 / 5

  

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  It took three months to replace a defective item. This was unacceptable

  Review of 3/12/23, following an experience of 2/23/23 by AALIYAH B. *

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• 5 / 5

  

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  We were delighted to finally find the Zalto Universal wineglasses at Gracious Style after looking for many months. The glasses were delivered promptly without any breakage, which was important because they are particularly thin and fragile glasses.

  Review of 3/11/23, following an experience of 2/25/23 by ALESSANDRO A. *

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• 5 / 5

  

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  The item was special order and did take time to get here but it’s worth the wait. Perfectly matches to my dome and was so well packed so no breakages.

  Review of 3/10/23, following an experience of 2/27/23 by ESTELL D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great site to purchase from. I ordered some glasses. One of them was shipped right away, the others took a few months. However, the communication from Gracious Style was informative.

  Review of 3/5/23, following an experience of 2/22/23 by MOZELLE K. *

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• 4 / 5

  

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  everyone I talked to was nice, the only thing is the expected delivery date kept moving outward. It eventually was completed and delivered approx. 4 months later than the original expected ship date.

  Review of 3/5/23, following an experience of 2/17/23 by WALLACE T. *

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• 5 / 5

  

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  Ordering and getting information from Gracious Style was easy. I was interested in a discontinued China pattern. I inquired re: wait time and they let me know which pieces were in stock. I ordered two presentation plates and boom, got them right away. This is after having an unfortunate experience on eBay (color faded) and local retailer (four month wait time and one plate arrived damaged). Would most definitely use and recommend Gracious Style again.

  Review of 3/4/23, following an experience of 2/23/23 by OLAF S. *

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• 5 / 5

  

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  Love my purchase!

  Review of 3/3/23, following an experience of 2/22/23 by RASHAD S. *

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• 4 / 5

  

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  There was a hiccup with my order but they fixed the issue as promised.

  Review of 3/3/23, following an experience of 1/31/23 by PATRICIA J. *

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• 5 / 5

  

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  Easy

  Review of 2/27/23, following an experience of 2/9/23 by NEVA C. *

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• 5 / 5

  

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  I love this pattern and it is hard to find. Graciousstyle came through! Very pleasant and efficient company to work with.

  Review of 2/27/23, following an experience of 2/9/23 by CARMELA A. *

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• 5 / 5

  

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  All has been excellent. I received part of the order. For some reason UPS returned the second part of the order to sender without my knowledge.

  Review of 2/25/23, following an experience of 2/8/23 by MOSHE V. *

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• 5 / 5

  

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  Fast and no hassle

  Review of 2/24/23, following an experience of 2/7/23 by SANDRA G. *

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• 5 / 5

  

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  Quality items, fast shipping, good customer service.

  Review of 2/24/23, following an experience of 1/30/23 by ERICKA M. *

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• 5 / 5

  

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  Easy site to navigate. Informed delivery process.

  Review of 2/23/23, following an experience of 2/7/23 by ARTURO P. *

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• 5 / 5

  

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  Gracious style had the dinner plates I was looking for and shipped them immediately. I am very pleased.

  Review of 2/22/23, following an experience of 2/12/23 by CLAUD B. *

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• 2 / 5

  

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  Ordering of the item wasn't the problem, but delivery was terrible. Item was ordered in July and arrived in February a few days ago. We got constant updates on the delay of the item, but really didn't believe it would ever arrive. It was a wedding gift so really unacceptable.

  Review of 2/21/23, following an experience of 2/10/23 by WINONA H. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write this. We are sorry about your experience. As stated on the order confirmation we sent you, this is a special order and special orders take longer delivery than normal. Our website also states that we do our best to ship your items within one week. Some items may be back ordered, or they may have to be special ordered from the factory. In those cases, we will email you the expected ship date. This is why we sent constant updates about the backorder.

  Answer by Winona H

  

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  Do you find it reasonable to receive an item that was ordered 6 months ago? I do not.

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• 1 / 5

  

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  Package was lost. Extremely bad customer service. Still waiting on a resolution

  Review of 2/18/23, following an experience of 1/31/23 by CORDIA H. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write this. However, we would like to clarify the inaccuracy of what you described. You have called us and reported that you have filed a claim via UPS for the lost package and you were advise that it may take up to 8 business days to complete the investigation. We have continues communication via email that we are working with your claim. We only confirmed today from UPS that your package is considered lost and immediately we have notified you that a refund has been requested on your behalf.

• 5 / 5

  

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  easy site to navigate, find item and check out

  Review of 2/16/23, following an experience of 2/7/23 by MAKAYLA P. *

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• 5 / 5

  

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  Outstanding selection, order processing, shipping and delivery. Good price too!

  Review of 2/16/23, following an experience of 2/8/23 by ZANDER K. *

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• 5 / 5

  

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  Very intuitive site

  Review of 2/16/23, following an experience of 2/1/23 by ELOISE W. *

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• 5 / 5

  

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  All my orders came perfectly packed, customer service was great when I contacted them and I love their site. Positive experience all around!

  Review of 2/16/23, following an experience of 2/7/23 by MYLENE W. *

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• 5 / 5

  

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  Customer service is great- very responsive

  Review of 2/15/23, following an experience of 1/23/23 by ANASTASIA L. *

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• 4 / 5

  

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  Everything was satisfactory. The only complaint is the amount of time it took to receive the items. Maybe I'm spoiled nowadays with Amazon Prime, etc., but taking almost a month to receive my items was a bit frustrating (to be fair, that was told to me up front). If I were able to order these items elsewhere, I would have, but I couldn't find them anywhere else reliable. Overall, good experience. Items actually arrived a few days before they were "supposed to."

  Review of 2/15/23, following an experience of 2/2/23 by TRE B. *

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• 3 / 5

  

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  Ordered 5 coffee mugs. 2 arrived broken.

  Review of 2/15/23, following an experience of 1/23/23 by CATHY W. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write this review. We are sorry that your order arrived broken. We have immediately refunded your order after you reported it to us. If you need assistance in placing a new order, please let us know and we will be glad to further assist you.

• 5 / 5

  

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  great prices and selection of china patterns. I will shop here again.

  Review of 2/15/23, following an experience of 2/1/23 by CLAUDINE G. *

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• 5 / 5

  

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  I've ordered from them twice now, and both times I received my products (Zalto glasses, Zalto decanter) in a timely fashion at a great price.

  Review of 2/15/23, following an experience of 1/27/23 by BENTON V. *

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• 1 / 5

  

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  They sent me the wrong order and the return website isn’t very user friendly.

  Review of 2/14/23, following an experience of 1/27/23 by HEATHER S. *

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  Answer by graciousstyle.com

  

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  Thank you for taking the time to write this. However, we would like to clarify that you have successfully used our website to report the problem. We sent you an email requesting photos of the wrong item but we have not received any response from you. Please contact us and we will be glad to further assist you.

• 5 / 5

  

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  Found what i was looking for and they got it to me. Ill shop there again.

  Review of 2/14/23, following an experience of 1/30/23 by LEW N. *

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• 5 / 5

  

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  Very happy with these hard-to-find and beautiful Rosenthal cups and saucers, which I will likely have for many years to come. They arrived within a reasonable amount of time and in excellent condition. I first saw these at a hotel where I had after-meal coffee and I'm glad I was able to find them online and order just a few for household use.

  Review of 2/4/23, following an experience of 1/18/23 by DAMIEN C. *

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• 1 / 5

  

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  I had trouble with my order and customer service was not helpful. My order took 3 months to arrive. If i knew it would take that long I wouldn’t have ordered it since it was a wedding present. Very disappointed.

  Review of 2/4/23, following an experience of 1/20/23 by JO R. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write this. I am sorry to hear about your experience. However, we would like to clarify that we replied to all your emails and provided you with an estimated shipping date for your order. The items you ordered are made in France and as stated on our website, we do our best to ship your items within one week. Some items may be back ordered, or they may have to be special ordered from the factory. In those cases, we will notify you of the expected ship date by email which we did.

  Answer by Jo R

  

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  I would like to clarify that i never got an estimated shipping date till right before the package arrived. I received several emails that gave no information at all. Maybe you should update your IT department.

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• 5 / 5

  

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  A very fine online artisanal shop with carefully curated items from renowned companies of superb quality~ a special order so carefully packaged and shipped, deeply grateful.

  Review of 2/4/23, following an experience of 1/25/23 by SHANIA F. *

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• 5 / 5

  

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  Great service!

  Review of 2/4/23, following an experience of 1/23/23 by GAGE M. *

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• 1 / 5

  

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  I ordered this product in July and it arrived late January. The original description did not say the item was out of stock or back ordered.

  Review of 2/4/23, following an experience of 1/23/23 by GRETCHEN C. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write this. I am sorry to hear about your experience. However, we would like to clarify that the order confirmation you received did not state that the product will ship immediately. Our website states that we do our best to ship your items within one week. Some items may be back ordered, or they may have to be special ordered from the factory. In those cases, we will notify you of the expected ship date by email. We sent you four emails that have shipping updates however, we did not receive any response from you.

  Answer by Gretchen C

  

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  Hi! Just want to clarify, that I am trying to be helpful, I also own a small business and appreciate genuine feedback so I assume you are the same. Not meant to be annoying etc. I understand that the website did not specifically say "will ship immediately" but typically when you order something online, you expect the item to ship within a week, unless the website specified that it would be longer. I would suggest adding a "back ordered" or note that the item will take a while to ship.

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• 5 / 5

  

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  Order arrived ahead of schedule. Dishes were well packed. I was not able to actually see the dishes before my purchase and they are gorgeous

  Review of 2/4/23, following an experience of 1/26/23 by ZORA Z. *

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• 1 / 5

  

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  There is no way to adequately describe the level of incompetence and total lack of customer service by this company in this short space. There is NO customer service available, phone calls are never answered nor are written communications. They have been charging my credit card for months on end without delivering any of the order. I have to spend time challenging their charges with the credit card company in order to get the charge reversed. The order has been unfulfilled for over 1 year.

  Review of 2/1/23, following an experience of 1/20/23 by NYAH M. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write this. However, we would like to clarify the inaccuracy of what you described. We only have one phone number that is posted on our website which you are able to call Monday-Friday. You may always track the status of your order when you go to Track Your Order on our website. Shipping updates and notifications are always sent to your email. Please note that we are only charging your account when your order is shipped out. The authorization is performed on a monthly basis to verify the card on file is valid or active.

• 1 / 5

  

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  A very negative experience. The shower curtain that looked a bright white in the picture was in fact a dingy yellowish color. I immediately decided to return it. The enclosed paperwork required a phone call to the number provided. I called and waited on hold for 10-15 minutes only to be told that this was NOT the number for Gracious Style, and here’s their number. When I called that number, a recording said this number was not being answered. Lovely. Finally I got a person on the phone who said yes I would have to pay for the return, and no, they would not provide a return label, even at my expense. My email to the company was answered dismissively with a cut n paste job from their on line policy. After 30 minutes in line at the post office and $12 to return the ugly curtain,’this company is prominent on my “Do Not Shop” list.

  Review of 2/1/23, following an experience of 1/13/23 by FLORIDA F. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write this. We are sorry to hear about your experience. However, we would like to explain again that actual product color may vary from the images shown on the website. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color. We sent you a return authorization however, we have not received the return as of date. We only have one phone number that is stated on our website which you can call Monday-Friday. Unfortunately, we do not know where you got the wrong number. Sorry for the inconvenience.

  Answer by Florida F

  

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  As you should know, the item came from your affiliate Annie Selke. The only paperwork enclosed was from them. The only phone number and instructions provided were theirs. Nowhere was Gracious Style mentioned. You should probably do something about that.

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• 5 / 5

  

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  unusual and interesting!

  Review of 2/1/23, following an experience of 1/13/23 by GEOVANNY L. *

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• 5 / 5

  

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  Beautiful table clothes. Want to check out other things that Gracious Style has.

  Review of 2/1/23, following an experience of 1/11/23 by HYMAN D. *

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• 4 / 5

  

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  I have ordered something twice and both times I received my order I was surprised at how small the item was. I liked the quality, but not the size.

  Review of 2/1/23, following an experience of 1/18/23 by REX P. *

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• 5 / 5

  

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  Gracious style offers some fabulous brands. I was told up front with my particular order that the shipping would take several months. They communicated with me frequently on updates which was appreciated.

  Review of 2/1/23, following an experience of 1/20/23 by CLEORA B. *

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• 1 / 5

  

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  My one Raffia Box is damaged,beent rying to reach someone no luck.Can you help me

  Review of 2/1/23, following an experience of 1/21/23 by ELINOR L. *

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  Answer by graciousstyle.com

  

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  Thank you for taking the time to write this. However, we would like to clarify the inaccuracy of what you described. Please note that an email was sent to you today requesting for additional photos. Kindly respond to the email and we will get you all the help you need to resolve this issue.

• 5 / 5

  

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  All of my items (Zalto wine glasses, decanter) shipped promptly and arrived packed well. I even ordered 1 more decanter!

  Review of 2/1/23, following an experience of 1/19/23 by VERDIE G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Wonderful product selection; and, excellent service!

  Review of 1/21/23, following an experience of 12/29/22 by CHANDLER S. *

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• 5 / 5

  

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  Fast, courteous!

  Review of 1/21/23, following an experience of 1/3/23 by KEON G. *

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• 5 / 5

  

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  Excellent products, excellent service.

  Review of 1/21/23, following an experience of 1/4/23 by MAIA H. *

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• 4 / 5

  

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  Everything very good besides the time it took to arrive. Long processing, long shipping.

  Review of 1/21/23, following an experience of 12/29/22 by JADA H. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write this. However, we would like to clarify the inaccuracy of what you described. The estimated ship date is provided as soon as the order is confirmed and sent to your registered email. We've shipped your order early from the estimated time of arrival provided.

• 5 / 5

  

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  Helped with a problem

  Review of 1/21/23, following an experience of 1/12/23 by BLAZE B. *

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• 4 / 5

  

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  Gracious Style has beautiful and high quality products, for the most part. I have purchased 7 tablecloths and numerous napkins and napkin rings and have always been pleased with the exception of one tablecloth.

  Review of 1/21/23, following an experience of 12/29/22 by TREY S. *

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• 1 / 5

  

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  The communication from this website and handling of a customer dissatisfied with the product have been severely lacking. While shipping from their supplier took a long time, there is no automated way to see your status. You must request and update. The updates I received were never accurate. The return process has also been very burdensome. Almost two weeks in and I have still not received directions for returning the defective item and receiving my refund. The website does not take any accountability or responsibility. I would not buy anything using the website again. It is not worth the headache.

  Review of 1/21/23, following an experience of 1/4/23 by MARCELLA C. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write this. However, we would like to clarify the inaccuracy of what you described. Shipping update is sent via email. You may always track the status of your order when you go to Track Your Order on our website. Please note that we have notified you that we have requested a call tag and that we have followed up on the status of your refund request. We will provide you with feedback via email as soon as the refund request is complete.

• 5 / 5

  

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  They responded in an efficient manner.

  Review of 1/21/23, following an experience of 1/3/23 by ELWIN M. *

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• 4 / 5

  

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  It is a bit complicated, but if you know what to purchase, it's ok.

  Review of 1/10/23, following an experience of 12/28/22 by MYRTIS L. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write this. However, we would like to clarify the inaccuracy of what you described. The website is user-friendly. You may always type in the name of a keyword to look for the product

• 5 / 5

  

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  It took awhile to get my dishes, but GS kept me informed regularly and offered me the choice to cancel if I wished. I waited it out and it was worth the wait! Excellent customer service!

  Review of 1/10/23, following an experience of 12/16/22 by VADA B. *

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• 1 / 5

  

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  The vase arrive broken. The vase was help up by UPS. I have ordered from you before but never had this delay by UPS happen. The vase took extremely long to be shipped fom the day it was ordered.

  Review of 1/10/23, following an experience of 12/15/22 by ILENE C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  DO NOT PURCHASE FROM THIS WEBSITE - ABSOLUTE SCAM! I ordered a set of $400 glasses as a thank you present, I paid what I thought was $55 extra for expedited shipping. I received them smashed in bits, emailed the company EIGHT times with photos included with no reply. Only after saying I would file a fraudulent claim with my credit card and leave a negative review was I replied to immediately, saying that they had no record of me trying to contact them, and only after I sent another 10 photos would they resolve the situation. Please note I included photos of the packaging and broken glass in all my previous emails. I also got another charge on my card 7 days after the damaged package was delivered for $63.47 - FRAUD!!! PLEASE buy from somewhere else, this company sells nothing unique, only other companies items that you can purchase directly through their site - I wish I had done this and would never shop with them again.

  Review of 1/10/23, following an experience of 12/20/22 by ROBB L. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write this. However, we would like to clarify the inaccuracy of what you described. We responded to your email on December 30th informing you that we did not receive a report that your package arrived broken. We have offered help to resolve the issue and you only need to provide a picture of the damaged item and we didn't get a reply. If you have pictures of the damaged item please feel free to submit an email.

  Answer by Robb L

  

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  Pictures were sent EIGHT times, only to be replied to saying we have never received your emails. Once pictures were sent for the ninth time, you asked for the exact pictures I had sent to be sent again, along with another picture of the box - how will the box help when I am holding the broken glass. I have read your reviews on all other sites of 1 stars, and you have already had several fraud cases filed on the BBB - I wish I had read them before being scammed. Send my refund.

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• 5 / 5

  

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  Beautiful products; excellent service.

  Review of 1/10/23, following an experience of 12/22/22 by ANAHI O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The order was packaged well and the items arrived in great shape. They were exactly as pictured/described.

  Review of 1/10/23, following an experience of 12/21/22 by LYSANNE K. *

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• 5 / 5

  

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  Great.

  Review of 1/10/23, following an experience of 12/22/22 by SOPHIE D. *

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• 5 / 5

  

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  All was extremely easy to order and good service.

  Review of 1/10/23, following an experience of 12/22/22 by KEYON B. *

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• 5 / 5

  

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  Information about the back-ordered part of my order at the time of my order and was provided and always available during the wait. I have ordered with them several times and they have been excellent about following through, even when it has been months of waiting time. They are an excellent company to deal with, especially for European items.

  Review of 1/10/23, following an experience of 12/30/22 by FELIX F. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  It took a very long time to receive these 4 kitchen towels. About 6 weeks. They were a Christmas gift and they were late. I hated disappointing my family.

  Review of 1/10/23, following an experience of 12/30/22 by ORLANDO K. *

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• 5 / 5

  

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  Item arrived as scheduled, very well packaged. Very happy with thee whole experience

  Review of 1/10/23, following an experience of 12/29/22 by LYRIC D. *

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• 5 / 5

  

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  I love all ítems o

  Review of 1/10/23, following an experience of 12/22/22 by JULIET P. *

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• 5 / 5

  

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  I really appreciated the number of items to choose from. Shipping was fast and the plate was wrapped and protected extremely well. Very happy with purchase.

  Review of 1/10/23, following an experience of 12/15/22 by ADALINE T. *

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• 4 / 5

  

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  Excellent website. Quick delivery of items ordered.

  Review of 1/10/23, following an experience of 12/15/22 by BARBARA R. *

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• 5 / 5

  

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  Arrived on time during last minute mailing during the Christmas rush.

  Review of 12/30/22, following an experience of 12/21/22 by ARNULFO S. *

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• 5 / 5

  

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  Love the bowls Iordered.

  Review of 12/28/22, following an experience of 12/8/22 by KATHERINE R. *

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• 5 / 5

  

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  This is the first Vietri item I've purchased. I love the Old St. Nick Utensil Holder. I just wish the pieces weren't so expensive!

  Review of 12/28/22, following an experience of 12/7/22 by DAKOTA G. *

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• 5 / 5

  

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  Fast shipping product arrived in a beautiful packaging

  Review of 12/22/22, following an experience of 12/11/22 by BILLIE M. *

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• 5 / 5

  

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  Very satisfied with purchase.

  Review of 12/22/22, following an experience of 12/12/22 by GAIL R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Horrible service. Sell items not in stock!! Send partial shipment promise a shipping date on the rest of the order and then never fulfill!!!

  Review of 12/22/22, following an experience of 12/8/22 by RANDAL S. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write this. We would like to clarify the inaccuracy in what you described. We did not promise that your order will ship all together on a specific date. As stated in the shipping updates that we sent to your email, the date provided was an approximate or estimated shipping date. You also requested to cancel the order which is why the order was not fulfilled.

  Answer by Randal S

  

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  Notified with support date that changed 3 times. 6 months later still no product! 6 MONTHS. I wanted the set. Promised an original ship date that KEPT CHANGING. and then can't return because past 30 days the incomplete set. So not inaccurate what I wrote, I was given a date and it kept changing. Was supposed to be shipped within a couple of weeks again 6 months later still not in!!! Lete reiterate HORRIBLE SERVICE!!

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• 2 / 5

  

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  I received the wrong item and returns are not easY

  Review of 12/22/22, following an experience of 12/2/22 by SHAYNE L. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

  Flag

  Thank you for taking the time to write this. However, we did not receive an email or phone call from you about your order. Order Returns and Reporting a Wrong Item Delivered can easily be done on our website. If you would still like to process a return, please feel free to contact us.

  Answer by Shayne L

  

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  Hello, I did go through the website- that’s how I received the return authorization number.

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• 5 / 5

  

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  This was my first time purchasing from this site. It arrived very quickly and I'm very happy with my purchase. I will buy from them again.

  Review of 12/17/22, following an experience of 11/30/22 by TOY S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The product was just want I wanted. I rated your company good only because I paid for expedited shipping and the bowl was delivered 27 days after I ordered it! Now that's what I call expedited. I wouldn't have cared, but it was to replace a bowl I dropped and broke while my wife was away and I wanted to receive it before she came home. She had had the original bowl for decades.I paid extra for shipping and my plan didn't come to fruition. Oh well.

  Review of 12/9/22, following an experience of 11/22/22 by CAYLA B. *

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• 5 / 5

  

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  It was great working with you. I received my item in a timely manner and just in time for Thanksgiving. Thank you for your splendid service.

  Review of 12/8/22, following an experience of 11/22/22 by NICKLAUS O. *

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• 5 / 5

  

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  Easy navigation of the website, beautiful selection and quick delivery. You

  Review of 12/8/22, following an experience of 11/19/22 by KHALID K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great!

  Review of 12/6/22, following an experience of 11/11/22 by FERNANDO S. *

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• 5 / 5

  

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  Every was simple. Easy to find more of our silverware! We got exactly what we were looking for.

  Review of 12/6/22, following an experience of 11/21/22 by MYLENE A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  It took many months for my order to arrive. I received one email saying it would be delayed, but I think the delay was over 6 months. Incredible.

  Review of 12/6/22, following an experience of 10/28/22 by DAYANA G. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write this. We would like to clarify the inaccuracy in what you described. We sent you 3 email updates about the shipping date. Since this product is a special order and coming from Germany as stated on our website, shipping takes longer than normal.

• 5 / 5

  

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  Process was easy and they kept me updated on the shipping status. Item arrived earlier than expected. Would order from them again.

  Review of 12/6/22, following an experience of 11/3/22 by ALLAN M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  This was a special order, so I had to wait quite a few months, but it was worth it. My order arrived in perfect condition. My only criticism is that Gracious Style credited and debited my bank account about 3 times without advising me. I understand this was due to changes in the exchange rate, but I should have been advised this was happening.

  Review of 12/6/22, following an experience of 11/4/22 by FREDY B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This pattern is my daughter's choice in her new condo so I added the sauce ladle and cheese knife for Christmas. She is thrilled with her choice of design and loves the feel of it in her hands as well as the very stylish look.

  Review of 12/6/22, following an experience of 11/18/22 by ALEXIE D. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  My order took more than 3 months to arrive. I tried to cancel soon after ordering, but had no response from customer service.

  Review of 12/6/22, following an experience of 11/18/22 by BROOKLYN M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  This is my second attempt to review my very disappointing experience with Gracious Style (GS.) They disagreed with my first review so I am including direct, indisputable quotes from their emails to review my experience. On 11/7 I ordered Juliska cake dome (order xxx710) as a gift. On 11/9 I received email from GS the cake dome was shipped by UPS with tracking number ...2467 to the address I provided. On 11/17 I received email from GS stating "We're pleased to let you know that a shipment from your order 228710 from Gracious Style was delivered today." I checked with recipient on 11/20 who told me he did not receive. I checked UPS tracking which stated the package was delivered to a front door in Pasadena, hundreds of miles from intended recipient. I called and emailed GS to let them know package was missing. They investigated and admitted gift was delivered to their warehouse and not to recipient. They would not have know this if I had not alerted them. I asked them to ship a replacement immediately since I had paid in full. I suggested they discount or comp me considering the extreme inconvenience resulting from their error. I never asked to cancel the order. From their email dated 11/21: "We are sorry for the inconvenience caused. Our manufacturer accidentally shipped the item to our Pasadena address. We will be shipping the order to M* P*. The UPS tracking number is .....3577." I then asked for a link to review my disappointing experience (that they never forwarded the gift on from their warehouse and told me order was complete.) From their 11/20 email: "A review link will be sent to your email once the order is completed. Again, we are sorry for the inconvenience caused." Minutes later my order was canceled: "We are sorry for the inconvenience. We are unable to ship this order now since it has already been refunded. You may choose to re-order from our website. Sorry for the inconvenience." In their own words GS admits they never delivered my purchase, never followed up on tracking, misreported as delivered, and then refused to honor purchase contract once I asked to review. This is abysmal customer service and I not be ordering from Gracious Style ever again.

  Review of 12/1/22, following an experience of 11/9/22 by CRISTINA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My first order was damaged . They acted properly and picked up the damaged order and within a few days received and new one .

  Review of 4/22/21, following an experience of 3/30/21 by CARMINE M. *

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• 4 / 5

  

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  Shipping was rather slow, probably because of the country wide snow storm. The plates were much lighter than I expected, and smaller. One of the boxes was dented.

  Review of 3/10/21, following an experience of 2/16/21 by YESENIA E. *

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• 1 / 5

  

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  Terrible service. I ordered two items as a set for a wedding gift and specified that it was all or nothing. After delaying the order two months past the initial ship date, they sent one item and cancelled the other, saying that it had been discontinued, which was untrue. I couldn't even get a tracking number for the item that was shipped without multiple requests. I would not do business with this company again.

  Review of 2/20/21, following an experience of 1/29/21 by CORTEZ R. *

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• 5 / 5

  

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  The quiche pan is beautiful! It took awhile to get here but I am not disappointed! It was wrapped really well snd came in perfect condition.

  Review of 11/2/20, following an experience of 10/25/20 by EVE W. *

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• 1 / 5

  

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  the product is junk

  Review of 10/21/20, following an experience of 9/30/20 by SHANIA F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent

  Review of 10/21/20, following an experience of 10/13/20 by MARIAM K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I received a coupon offer for my first purchase. The transaction was smooth, I was notified of the shipping date and the items shipped on time.

  Review of 7/20/20, following an experience of 7/13/20 by CARLEE F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy navigation

  Review of 4/9/20, following an experience of 4/1/20 by BERTRAND S. *

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Reviews displayed in chronological order