Customer reviews for graciousstyle.com

Customer reviews

• 2 / 5 1

  

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  Back ordered for over a year. Order finally cancelled as "discontinued" even though it is available with other companies. Charged credit card while still on back order.

  Review of 9/29/23, following an experience of 9/6/23 by RONALD C.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us feedback. We are sorry about this. We ordered the product from our manufacturer and they initially gave us the estimated ship date of 08/29/2023. Unfortunately, they ended up not producing the mug anymore so we canceled your order. As for the charge, we only capture payments once the order has shipped however, on March 30, 2022 we tried to authorize your card but it failed so our system captured the payment. You will be refunded for the item that was canceled. Thank you.

• 5 / 5 1

  

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  Great customer service!

  Review of 9/15/23, following an experience of 9/7/23 by EZEQUIEL M.

• 5 / 5 1

  

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  Arrived quick and packaging was perfect no damage at all.

  Review of 9/7/23, following an experience of 8/20/23 by DIANA P.

• 3 / 5 1

  

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  It took 4 months for delivery within US. After a while, I was updated regularly.

  Review of 9/4/23, following an experience of 8/25/23 by ARE P.

• 5 / 5 1

  

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  Website was easy to navigate. They kept me informed of how my order was coming along and shipment information. Packaged very well.

  Review of 9/2/23, following an experience of 8/24/23 by LISA O.

• 5 / 5 1

  

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  Beautiful napkins

  Review of 9/1/23, following an experience of 8/15/23 by ANNE K.

• 5 / 5 1

  

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  Beautiful planter. Well packaged arrived on time. Thanks!

  Review of 8/31/23, following an experience of 8/14/23 by PAMELA B.

• 5 / 5 1

  

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  Beautiful and great quality!

  Review of 8/31/23, following an experience of 8/14/23 by HELENE L.

• 5 / 5 1

  

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  Delivery and quality of merchandise was very good. Took time but was able to get updates. Item received was to my expectation.

  Review of 8/30/23, following an experience of 8/10/23 by MARIE B.

• 4 / 5 1

  

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  Fairly easy to order, everything arrived well packaged and nothing was broken. I had a discount that wasn’t applied when I ordered but the customer service dept corrected that when I contacted them.

  Review of 8/29/23, following an experience of 8/9/23 by JENNIFER B.

• 5 / 5 1

  

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  Shipped promptly, delivered promptly. All good!

  Review of 8/26/23, following an experience of 8/9/23 by LANE C.

• 5 / 5 1

  

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  Very good

  Review of 8/24/23, following an experience of 8/7/23 by ELAINE B.

• 5 / 5 1

  

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  I love Gracious Style for their fantastic selection of designer goods for the home—a favorite source for any interior projects.

  Review of 8/22/23, following an experience of 8/11/23 by MIKE L.

• 5 / 5 1

  

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  Easy enough. Had what I was looking for and delivered it relatively quickly.

  Review of 8/22/23, following an experience of 7/25/23 by SCOTT S.

• 1 / 5 1

  

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  Lamp ordered in Apri 2022. Haven't received it yet. Poor customer service and business practice.

  Review of 8/22/23, following an experience of 7/31/23 by YUMI B.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us a review. 1. We have notified you via email status of the order with the estimated ship date. Any changes to the estimated ship date have been communicated to you. 2. When the order is shipped to you we sent an email with tracking to track the order. UPS returned the package due to a missing invoice which UPS did not inform us about it. You should have received the package or shipment on time if the missing information was communicated with us. 3. We have arranged the reshipping of your order. Thank you,

• 3 / 5 1

  

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  I paid almost $60 dollars for overnight delivery. I ordered on a Thursday after 1:00 pm but thought I would receive by Saturday. Did not receive until the following Tuesday.

  Review of 8/22/23, following an experience of 8/4/23 by ASHLEY C.

• 5 / 5 1

  

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  Smooth delivery

  Review of 8/17/23, following an experience of 8/1/23 by ARNOLD Q.

• 5 / 5 1

  

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  The items that I wanted were in stock, arrived in a timely manner, and were delivered in great condition. The items were a little bit more expensive than I desired but they were out of stock. I felt lucky to find them in stock at this site.

  Review of 8/15/23, following an experience of 8/6/23 by PAMELA L.

• 5 / 5 1

  

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  Easy site to order from. Items arrived when expected.

  Review of 8/12/23, following an experience of 8/3/23 by JULIE K.

• 5 / 5 1

  

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  The navigation on the site was easy. Gracious style informed me about approximate shipping time right away. Items was delivered intact and in timely fashion.

  Review of 8/12/23, following an experience of 7/24/23 by IRINA W.

• 5 / 5 1

  

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  Excellent!

  Review of 8/12/23, following an experience of 7/25/23 by JILL D.

• 1 / 5 1

  

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  Very very bad experience, I would NEVER buy anything with this company again, order 6 months ago they keep charging me, unchanging , charging again and I received the product 7 months after I ordered it

  Review of 8/12/23, following an experience of 7/14/23 by MAURICIO A.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us feedback. We are sorry for the delay. As stated on our website, we do our best to ship your items within one week. Some items may be back ordered, or they may have to be special ordered from the factory. The item you ordered is a special order and usually takes 60-90 days to be delivered. However, since it was on backorder, it was delivered more than 90 days. Again, please accept our apologies for the inconvenience.

• 4 / 5 1

  

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  The item was back ordered for over 3 months and ended up being shipped after the wedding. This was understandable, but I got an email with delivery confirmation 3 weeks after it was actually delivered, and when I called the bride to confirm receipt, she had never gotten it. It took some back-and-forth between FedEx and Gracious Style, but in the end they did replace it. The customer service at GS was easy to contact and was very helpful in eventually resolving this issue!

  Review of 8/12/23, following an experience of 7/23/23 by CAROL S.

• 5 / 5 1

  

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  Great product with reduced prices and prompt delivery - much appreciated!

  Review of 8/12/23, following an experience of 7/17/23 by ANDREA J.

• 3 / 5 1

  

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  ok, very impersonal. Poor communications on delivery time which was changed a few days later. created stress.

  Review of 7/28/23, following an experience of 7/10/23 by PETER C.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us feedback. However, we would like to clarify the inaccuracy in what you described. You placed the order on 7/7/23. On 7/9/23. We sent you an email that your order has an estimated shipping date of 7/14/23. In the email, it's clear that we stated that 7/14/23 is the approximate ship date. On July 12, your order has been successfully delivered. We did not receive any email from you.

  Answer by Peter C

  

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  Please don't change the facts. Web site said normal (free) delivery is 3 to 5 days. We paid $50 for rapid delivery because we need the glassware for a dinner party. You sent an email which said "one week from order date" - longer that the free delivery of 3 to 5 day and MUCH longer than the delivery we paid for, next day. And most importantly, july 14 was after our dinner party. then a few days later sent a revised date and it was delivered on July 12, 5 days after the order and at the outer edge of free delivery. we paid for next day delivery which we did not receive. You had any ethics you would at least refund the $50 for rapid delivery which you did not honor.

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• 5 / 5 1

  

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  Shipped quickly and as advertised!

  Review of 7/28/23, following an experience of 7/11/23 by SEAN G.

• 1 / 5 1

  

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  Is this a joke? You tried to decline my review? I ordered my order in beginning of March and I received it in July. Which is wayyyy too long. I will never use this website because shipping times are outrageous. Fact check that moderation

  Review of 7/27/23, following an experience of 7/14/23 by MARJORIE B. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us feedback. However, we would like to clarify the inaccuracies in what you described. 1. You placed the order on 3/5/23 and it was delivered on 7/18/23. 2. Our website states that the product is made to order from Portugal and usually ships within 60-90 days. 3. We sent you several shipping updates informing you that the product was on backorder until approximately August. However, we shipped and delivered it sooner than that date.

• 2 / 5 1

  

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  Second attempt to review at the request of the company. I received the Herend piece in bubble wrap without a box and no certificate to verify the authenticity of the piece. I emailed to request both and was told the company does not provide "gift boxes". That is NOT what I requested. You have emailed me twice for a review. It is clear you only want good reviews. Sorry I am not changing my review.

  Review of 7/27/23, following an experience of 7/14/23 by MARY ANN M.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us feedback. As stated by our maker via email last July 19, as the sole distributor of Herend products in the US we guarantee that all our merchandise is genuine. The manufacturer does not include a certificate of authenticity with the items. Nor provide boxes except for our reserved pieces.

• 5 / 5 1

  

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  The vase was back ordered and I had to wait several months get & I'm glad I did. Gracious Style periodically emailed updates & responded when I inquired. I love the vase, it's beautiful.

  Review of 7/27/23, following an experience of 7/18/23 by ETHAN C. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  I will not do business with this company again. I am a designer and work with companies across the world. My order was purchased with free delivery. It took 8.5 months for me to receive my order. When I received it, I no longer wanted or needed it. I returned it, and was billed for their Free Shipping promotion. That is bad business. Now I paid $15 for their shipping to me, $8.15 to return the item, and this business lost forever what could have been an excellent customer as I spend a small fortune every year online with above board and reputable businesses. Being a small business owner myself for over 10 years, I know the value of a satisfied and thrilled customer, vs. an unhappy one. This me spending even 5 minutes writing this review. HORRIBLE AND SNEAKY BUSINESS PRACTICES… purchase at your own risk.

  Review of 7/24/23, following an experience of 7/5/23 by CINDY B.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us feedback. We are sorry to hear about your experience. However, we would like to clarify that our website states the following: 1. We do our best to ship your items within one week. Some items may be back ordered, or they may have to be special ordered from the factory. 2. If you received free shipping on your order, the original shipping costs will be deducted from your return if you get a refund for your return. They would not be deducted if you get a gift card for your return. 3. We do not provide return shipping labels. If you need to return an item, we recommend purchasing insurance on your return shipment and obtaining a tracking number. Gracious Style is not responsible for any items lost or damaged in return transit. We did not receive any cancellation request from you which is why we shipped and delivered your order.

• 5 / 5 1

  

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  I had been searching the internet for a specific item. I finally found it at Gracious Style. I had never ordered from this site before and was a little nervous. I reached out to them on the status of my order and they were quick to respond. They also sent an email once the tracking at FEDEX was available. The item came quickly, well packed, and am happy with my purchase and the customer service provided by Gracious Style. Will definitely order from them again.

  Review of 7/20/23, following an experience of 7/12/23 by DEBORAH M.

• 5 / 5 1

  

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  wish you had the provence quiche pan! love the tablecloth!

  Review of 7/19/23, following an experience of 7/10/23 by PAMELA S.

• 5 / 5 1

  

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  The vases were as advertised. Arrived on time and even more attractive than pictured.

  Review of 7/19/23, following an experience of 7/2/23 by ANNE G.

• 5 / 5 1

  

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  Product was received in a timely manner and in great shape. Packaging was excellent.

  Review of 7/8/23, following an experience of 6/22/23 by BOOTH C.

• 5 / 5 1

  

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  Ordered same item from Horchow but waited months due to item on back order. Then told item no longer available. I subsequently found at Gracious style. Received in days. Customer service was incredible! Item and experience better than expected! They want your business and delight their customers to get it.

  Review of 7/8/23, following an experience of 6/27/23 by CAROL A.

• 5 / 5 1

  

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  This is the first time that I ordered from Gracious Style and I am very pleased with how the order arrived and would definately order from them again.

  Review of 7/8/23, following an experience of 6/20/23 by RICK C.

• 5 / 5 1

  

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  I have mixed feelings about this site. Delivery was slow, the products eventually did arrive, but weren’t accurately pictured as I saw on the site. Too bad, because the product is stunning. Well made forks from a noted maker. It was the color that was not as viewed online to be accurate.

  Review of 7/8/23, following an experience of 6/26/23 by TOBY O.

• 5 / 5 1

  

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  The product arrived on the day it was promised. It was packed very carefully, and arrived in very good condition. It was true to the picture on the catalog.

  Review of 7/2/23, following an experience of 6/23/23 by DONALD K.

• 5 / 5 1

  

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  I didn’t realize it would take two months to come in but it was worth the wait.

  Review of 7/1/23, following an experience of 6/22/23 by JOSEPH P.

• 3 / 5 1

  

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  The wait time for my soap dispenser was a few months which is way too long. We couldn’t find anything else in the metal finish we wanted, so we waited. The quality of the item is very good but people will not be willing to wait three or four months for a product

  Review of 6/29/23, following an experience of 6/20/23 by BEVERLY V.

• 5 / 5 1

  

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  I fell in love with the Cherish Horizontal table lamp at a furniture store. They carry different artisans, so once I found out the creator of this lamp - I didn’t hesitate. I knew I had to have it at my house. I ordered two for my bedroom and received one. Gracious Style was beyond helpful in returning my emails and/or phone calls figuring out what happened to my second item. After almost two weeks, as we had to wait for the shipping carrier to determine they lost the parcel; Gracious Style immediately issued and sent a replacement. It was worth the wait! While they’re items are a bit more expensive, they are lifetime staples that never go out of style. I will definitely order from their site again.

  Review of 6/29/23, following an experience of 6/11/23 by ANGELA M.

• 5 / 5 1

  

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  Came very quickly and well packaged.

  Review of 6/28/23, following an experience of 6/11/23 by KARON S.

• 3 / 5 1

  

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  After I placed my order I received an email saying the product was no longer available. So I bought something similar from a different site. And then, some days later, the item showed up at my door. I decided to give it away rather than send it back.

  Review of 6/20/23, following an experience of 6/11/23 by JOAN M.

• 5 / 5 1

  

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  Fast shipping and excellent curated selection of beautiful pieces.

  Review of 6/17/23, following an experience of 6/8/23 by ABDUL B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  We ordered this for my daughter’s birthday and she loves it! Beautiful!

  Review of 6/17/23, following an experience of 6/1/23 by CHRISTINA G.

• 5 / 5 1

  

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  Super Item… Arthur Court Cake Dome… Great price and Fast shipping. Thank you!

  Review of 6/15/23, following an experience of 6/6/23 by CLAYTON K.

• 5 / 5 1

  

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  Rug looks great and love non skid backing.

  Review of 6/15/23, following an experience of 6/6/23 by COLLEEN D.

• 5 / 5 1

  

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  Fast shipping; well packaged; item as described. Thank you!

  Review of 6/14/23, following an experience of 6/6/23 by STACEY S.

• 5 / 5 1

  

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  Customer Service was excellent & was shipped to me without any delays! Very happy

  Review of 6/13/23, following an experience of 6/3/23 by DENISE M.

• 5 / 5 1

  

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  Very efficient service.

  Review of 6/9/23, following an experience of 5/31/23 by NORMA R.

• 5 / 5 1

  

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  excellent

  Review of 6/7/23, following an experience of 4/27/23 by ANNETTE M.

• 5 / 5 1

  

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  I made an online order online after seeing the sideboard at a shop that was out of my area. They offered the best deal. The store kept me up to date on the delivery and it worked out perfectly. Very good customer service especially since I never visited the store!

  Review of 6/7/23, following an experience of 5/14/23 by KRISTIN A.

• 5 / 5 1

  

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  My daughter ordered these for me. They arrived in perfect condition, and I love them!

  Review of 6/6/23, following an experience of 5/16/23 by CHRISTELLE C. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  I ordered dinner plates that were on sale from the website on the recommendation of a relative. I placed the order in February for them to be a gift for my wife's birthday in April. I received an update on the status of the order that said that the order would not be filled until August. In May I received an email stating that there was an error in the product order. The plates that were on sale were not the ones that I ordered. What was I was asked if I wanted the green plates (not on sale) or the white ones that were on sale or if I wanted to cancel my order. (I was told that the green plates were 3X as much) I responded that I wanted the green ones. I should have cancelled my order, but since I didn't, the white plates were shipped to me. I contacted Customer Service and they offered 20% off the green plates, but that was still more than I intended to spend. I was allowed to return the plates after taking a picture of the box and plates and sending an email to the company.

  Review of 6/6/23, following an experience of 5/25/23 by ROBERT L.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us feedback. However, we would like to clarify that the order confirmation email you received from us shows the correct picture of your order which is a white dinner plate. Despite the order being non-returnable, we sent you a prepaid return label to send the items back to us for a refund. We also extended a 20% discount for the green plates as a courtesy.

  Answer by Robert L

  

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  When I placed the order it showed the green plate as being on sale. My daughter saw the green plate and told me about it. Apparently there was an error on your website. I should have cancelled the order when questioned by email whether I wanted the green plates or white & learned of the price difference. I appreciate accepting the return.

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• 5 / 5 1

  

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  Lovely range of products. Great communicators on shipping times

  Review of 6/6/23, following an experience of 5/15/23 by JULIA L.

• 5 / 5 1

  

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  had some issues with items arriving broken, but customer service took care of it and got me the items. Love the pots!

  Review of 6/2/23, following an experience of 5/24/23 by DAVID B.

• 5 / 5 1

  

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  Love the ring so beautiful !! And great customer service !

  Review of 6/1/23, following an experience of 5/23/23 by OLIN W. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Sent me the wrong product then asked me to confirm it by sending photos, including pictures of the items, packaging and the outside of the shipping box!! Did they thinks I was making this up?

  Review of 5/31/23, following an experience of 5/22/23 by CAROL M.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us feedback. Requesting photos of the wrong item, box, packing slip, etc will help us quickly figure out how we can solve the issue and get the correct item on its way to you. In your case, we offered a replacement or a refund for the wrong item however, you decided to keep the wrong item. If the product is still in unused and shelf-ready condition and you would like to still return it to us, please send us an email and we will gladly assist you.

• 1 / 5 1

  

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  I ordered my item on April 29th as a gift for Mother's Day, more than two weeks later. I received a ship date notification letting me know that my item would ship on May 10th, which seemed like a very long wait window from the order date, but hoped it would still arrive to my mother in time. She never received the package, so when I contacted Gracious Style on May 15th they informed me that my package had never actually shipped and they would send it out on May 17th. I expressed my disappointment and they said there was nothing they could do in terms of offering a discount or expediting the shipping to make up for the extremely delayed ship time. The customer service was terrible. Mother's Day had come and gone and even though I planned ahead, Gracious Style ruined my plan for my mother to have something special to open on Mother's Day. They are totally unreliable and unwilling to take accountability for this sort of thing. Shop elsewhere!

  Review of 5/27/23, following an experience of 5/16/23 by LAUREN A.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us a review. We notified you prior that the estimated ship date was May 17th since it moved. The order was shipped out on May 16th and send you the tracking as soon as the order is shipped.

  Answer by Lauren A

  

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  That doesn’t change the fact that it took you 3 weeks to ship the item after the order was placed, and you didn’t not notify me that the ship date had changed until I called you to find out where my order was. And now you’re arguing with me? Unprofessional all around.

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• 5 / 5 1

  

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  Easy purchasing process. Will use them again.

  Review of 5/27/23, following an experience of 5/15/23 by LAVERNE D.

• 5 / 5 1

  

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  They replaced a delivery that (twice) arrived damaged. Customer service was easy to work with and did a great job of finally getting me my order.

  Review of 5/25/23, following an experience of 5/16/23 by DAVID B.

• 5 / 5 1

  

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  The flower vase is beautiful! The first one did not make the trip in one piece so they sent out a replacement immediately. The company is easy to work with and they have quality merchandise. I will order from them again.

  Review of 5/19/23, following an experience of 5/11/23 by KATHERINE R.

• 5 / 5 1

  

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  Variety of items and they deliver on time.

  Review of 5/18/23, following an experience of 5/9/23 by DIANA W.

• 5 / 5 1

  

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  outstanding! I had so much trouble finding this piece of Gien. You had it and I am so happy!

  Review of 5/16/23, following an experience of 4/24/23 by PAMELA S.

• 1 / 5 1

  

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  This might be the worst online company that I have ever ordered anything from. They sent me the wrong thing 2x and then never sent me another item and claimed that they did. It took 7 months to get my order and it was wrong 3 separate times. I highly recommend not dealing with Gracious Style. Their customer service is awful as well.

  Review of 5/14/23, following an experience of 4/21/23 by CHRIS B.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us a review. We have been in communication with you since the issue occurs from the wrong item that the manufacturer sent up until the replacement was shipped. Unfortunately, during that time the item is out of stock and we need to wait until they become available. All notifications from order replacement to completion of the order have been sent to your email and we have informed you about any delays.

• 5 / 5 1

  

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  Thank you so much. I am happy with great tableware！

  Review of 5/14/23, following an experience of 5/2/23 by SATOMI K.

• 5 / 5 1

  

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  Very easy to make the order

  Review of 5/14/23, following an experience of 4/27/23 by WENDY L.

• 3 / 5 1

  

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  The towels were pricey and of good quality however the color represented on line was different from the color received. Free shipping was provided for the shipment to me however I had to pay for the return shipping which I found irksome since the misrepresentation of color on their site was the only reason for the return and thus the supplier's responsibility.

  Review of 5/14/23, following an experience of 4/27/23 by KAREN S.

• 5 / 5 1

  

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  Customer service was flawless and issue was immediately resolved with great satisfaction

  Review of 5/11/23, following an experience of 4/24/23 by CARIN K.

• 2 / 5 1

  

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  Unfortunately half of the cups were broken upon arrival. I will be returning them.

  Review of 5/11/23, following an experience of 4/30/23 by JENNIFER H.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us a review. We'd love to make it right. We have notified you via email to provide us with pictures of the broken items that you have received and we did not receive any feedback. We would need additional information to proceed with your claims. Images of the damaged item Close-up images of the damage Images of the damaged item, inside the original box, with all of the original cushioning Exterior images of all six sides of the package

• 5 / 5 1

  

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  Arrived before I received shipping info. Surprise!

  Review of 5/11/23, following an experience of 5/2/23 by PATRICIA E.

• 5 / 5 1

  

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  Easy to operate website, good packing, quick delivery.

  Review of 5/11/23, following an experience of 5/1/23 by KLERISSA C.

• 5 / 5 1

  

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  I’ve used you many times and always come away very pleased.

  Review of 5/6/23, following an experience of 4/26/23 by JOEL W.

• 2 / 5 1

  

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  They are the only website I’ve ordered from that gives you the anticipated ship date AFTER you’ve gone through the entire order process and paid. Then the ship date changes numerous times until 6 or 9 months have gone by before the item comes. I even emailed them to make sure the dishes I wanted for Christmas would be available throughout the year and was told they would be. They were not. I ordered twice with same results, won’t be ordering again.

  Review of 5/4/23, following an experience of 4/24/23 by CATHY M.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us a review., However, there are inaccuracies in what you have described. 1. Estimated ship dates are subject to change. All notification with changes has been sent to your email.

  Answer by Cathy M

  

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  Yes, I did receive an email each time the ship date changed, but the statement “the ship date changes numerous times until 6 months have gone by” is correct. Order 217885 ordered 5/12, ship dates of 6/30,9/16, 11/30, received 11/24, over 6 months after I ordered. My next order took around 5 months to arrive. None took 9 months, which I realized when I checked back on the details.

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• 5 / 5 1

  

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  Rug was exactly as described

  Review of 5/2/23, following an experience of 4/14/23 by TWYLA G.

• 5 / 5 1

  

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  long delay caused by manufacturer. notices, shipping and products outstanding

  Review of 4/30/23, following an experience of 4/11/23 by DAN C.

• 3 / 5 1

  

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  Took way too long for order to ship to me.

  Review of 4/30/23, following an experience of 4/21/23 by JORDAN F.

• 5 / 5 1

  

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  Excellent customer service after receiving a mirror that was damaged. The processes was clearly stated and I received a new mirror within a week in perfect condition.

  Review of 4/30/23, following an experience of 4/13/23 by BONNIE H.

• 4 / 5 1

  

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  The plates were ordered July, 2021 and received April 2023. The delivery time is unacceptable.

  Review of 4/30/23, following an experience of 4/20/23 by DENNIS S.

• 3 / 5 1

  

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  I ordered three sets of dishes for a shower present about two years ago. Two of the sets came in a timely fashion. I just received the last set and they are not the dishes that I ordered. It seems that the ones I ordered may no longer be available. But rather than informing me of this, they made me wait two years and then sent something different anyway. I probably would have just canceled the remaining order. Very poor customer service.

  Review of 4/30/23, following an experience of 4/20/23 by KAREN V.

• 4 / 5 1

  

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  My order was delivered on time and as promised. Thank you gracious style

  Review of 4/25/23, following an experience of 12/29/22 by LUCINDA L.

• 2 / 5 1

  

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  We love what we *have* received from our order, but only got one of the two sets of flatware we paid for. Since we were waiting *months* on another part of the order, we were being patient, but we just received an email saying the order # is closed and "past reporting period." There seems to be no customer service at this company, only automated and very specific options that don't allow for a conversation. Long delays with surprise deliveries have been our experience, and no human interaction despite the name of the store and price of its luxury goods sold.

  Review of 4/25/23, following an experience of 3/30/23 by MEGAN F.

  Answer by graciousstyle.com

  

  Flag

  Thank you for taking the time to write us a review. However, we would like to clarify the inaccuracies in what you described. Our record shows that you requested to cancel your order for two Mito Brushed - Black Cable Flatware 20 Pieces. Therefore, we canceled the order for the flatware and did not fulfill it. The rest of the orders were shipped with tracking numbers sent to your email. You were not charged for the items that were canceled. If you wish to re-order, please feel free to order from our website or contact us and we will be glad to help you place the order.

  Answer by Megan F

  

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  That's right. The order I wanted to enquire about was the 2 sets of 5. It's been frustrating since there's no customer service contact at your site at all - only automated options. The sets we ordered were clearly mostly backordered or unavailable in some way, but your site didn't indicate it would take months to receive items and it was hard to track shipments (we moved since the initial order.) I'm happy to update the review to be slightly more favorable if you want to reject it - it was just surprising that the first time I was given the opportunity to vent about the lack of customer service was this review email out of nowhere.

  Answer by graciousstyle.com

  

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  The 2 sets of 5 show they were shipped and delivered in October 2022. Our phone number and email address is available on our website. Unfortunately, we did not receive an email from you, a phone call, or a report through our website. The only report we received from you is for the dinner plates which we refunded immediately. Since the flatwares were delivered a long time ago, we are unable to file a claim at this point. I apologize.

  Show exchanges Hide exchanges
• 5 / 5 1

  

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  Easy process and quick arrival

  Review of 4/25/23, following an experience of 4/7/23 by CAROLINE B.

• 5 / 5 1

  

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  Website is very easy to navigate and very well laid out. Excellent shopping experience and customer service.

  Review of 4/20/23, following an experience of 4/3/23 by SUZETTE W.

• 1 / 5 1

  

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  My order arrived incorrect after a six week delay and I did not receive a full refund. Return was cumbersome and Gracious Style deducted their original fee for "free shipping" from my refund. They valued that shipping price at an exaggerated $25. Again, the order was returned due to THEIR mistake. I didnt return it for other reasons. The order was wrong.

  Review of 4/18/23, following an experience of 3/23/23 by KEITH O.

  Answer by graciousstyle.com

  

  Flag

  Thank you for taking the time to write us feedback. However, we would like to clarify the inaccuracy in what you described. We have explained to you the reason why the $25 was not automatically applied. We have refunded the $25 and sent you an email confirmation along with the reference number.

  Answer by Keith O

  

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  I am happy GC responded so that I can correct my review. Yes, after conversation with customer serve, the full amount was ultimately refunded. After the full experience, my edited review in full would be: 3 Stars. After 6 weeks, the wrong items arrived. Return was cumbersome, and I discovered GC billed me for the initial "free shipping" by keeping 25$ from the total refund amount. After further communications with customer service, I was able to ultimately be refunded the full amount I originally paid and the return transaction was fully completed.

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• 5 / 5 1

  

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  so good looking and well made

  Review of 4/16/23, following an experience of 3/31/23 by VIRGINIA R.

• 4 / 5 1

  

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  I’m happy to receive my order. It was backordered so it took a while to ship but it arrived safe and sound with no damage. I’m very pleased with my purchase

  Review of 4/15/23, following an experience of 4/6/23 by ROCIO J. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  After sending merchandise that was not what I ordered from their website, Gracious Style tried to convince me that it was what I ordered. Gracious Style requested several photos of the merchandise shipped and eventually agreed to a return. I pointed to their website from which I ordered ((Rosenthal porcelain) and how it does not match the brand that was sent. Maybe Gracious Style will correct this error and not have to spend time on problems such as this in the future.

  Review of 4/13/23, following an experience of 3/17/23 by LOIS B.

• 5 / 5 1

  

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  Wonderful customer service

  Review of 4/13/23, following an experience of 4/4/23 by KAREN C.

• 5 / 5 1

  

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  All went as promised.

  Review of 4/13/23, following an experience of 4/3/23 by KATHLEEN M.

• 4 / 5 1

  

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  My order was on back order two different times. Once I received my dishes, I find they chip very easily.

  Review of 4/12/23, following an experience of 3/26/23 by SAMMIE H.

• 5 / 5 1

  

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  I love the site and customer serviice

  Review of 4/9/23, following an experience of 3/31/23 by CATHY D.

• 5 / 5 1

  

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  Everything was well packed and delivered with no problems.

  Review of 4/9/23, following an experience of 3/23/23 by ELIZABETH C.

• 5 / 5 1

  

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  I didn’t keep them because I didn’t mean to order sateen- I prefer percale. Do I returned them

  Review of 4/6/23, following an experience of 3/28/23 by ASHLEY B.

• 5 / 5 1

  

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  My order came in a very timely fashion, well packed and in perfect condition. I made a call to make sure of the product and received very good customer service on the phone, the rep promised an email which I received the next day.

  Review of 4/6/23, following an experience of 3/28/23 by REBECCA C.

• 5 / 5 1

  

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  Ordered this item from another retailer 4 months ago and still haven't received it. They said it's been out of stock the whole time. Didn't want to keep waiting so ordered from Gracious Style and received the mini jug 8 days later! Thank you Gracious Style!

  Review of 4/2/23, following an experience of 3/22/23 by JANE D.

• 5 / 5 1

  

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  As ordered, in perfect condition and timely.

  Review of 4/2/23, following an experience of 3/24/23 by MARIBETH B.

• 5 / 5 1

  

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  Beautiful fabric and beautifully finished. Shipping was relatively quick.

  Review of 4/2/23, following an experience of 3/17/23 by GAIL G.

• 4 / 5 1

  

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  I searched for a product on line and google told me it was for sale at Gracious Style. It led me to your site and I had no problem ordering.

  Review of 4/1/23, following an experience of 3/15/23 by LAURIE C.

• 5 / 5 1

  

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  All wonderful experience!

  Review of 3/28/23, following an experience of 3/15/23 by ELIZABETH R.

Reviews displayed in chronological order