Customer reviews for graciousstyle.com

Customer reviews

• 5 / 5

  

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  They were great to work with and very responsive when I needed them to be!

  Review of 4/24/25, following an experience of 4/2/25 by CAROLYN R.

• 5 / 5

  

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  Perfect Easter Napkins! I am using them and giving them to my brother's family as well! They will be used all Spring! They are so pretty!

  Review of 4/24/25, following an experience of 4/1/25 by KATIE M M.

• 5 / 5

  

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  I’m using these in my bathroom for q tip and cotton swab holders absolutely love it

  Review of 4/24/25, following an experience of 3/24/25 by SHERRY M.

• 1 / 5

  

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  I ordered the item for a Christmas present last year and just received it yesterday, April 8th.

  Review of 4/24/25, following an experience of 4/2/25 by LINDA D.

  Answer by graciousstyle.com

  

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  Thank you for your feedback, and we sincerely apologize for the delay in receiving your order. As noted on our website, we do our best to ship items within one week. However, some products may be backordered or require special ordering directly from the factory. In such cases, we notify customers of the estimated shipping date by email. In your case, the item was on backorder, and we sent an email on December 17, 2024 after you placed the order, informing you that the estimated ship date would be April 24, 2025. Fortunately, the item became available sooner than expected, so we shipped it on April 1, 2025, and it was delivered to you on April 8, 2025. We understand how frustrating it must have been to wait, especially when the item was intended as a Christmas gift. We truly appreciate your patience and understanding, and we’re here if there’s anything else we can do to assist you.

  Answer by Linda D

  

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  Thank you for responding. I assumed incorrectly that I wouldn’t receive a response.

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• 5 / 5

  

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  Great to work with - I had to alter my order and delivery address. I left a message after hours - the call was returned the next morning and all resolved.

  Review of 4/24/25, following an experience of 3/28/25 by KATHRYN R.

• 5 / 5

  

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  Ordering and delivery process was good

  Review of 4/9/25, following an experience of 3/31/25 by BONNIE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Beautiful products, careful packing. Only issue I had is that I was unaware they required a signature for delivery. Wish I had been made aware of that initially.

  Review of 4/9/25, following an experience of 3/23/25 by ANNE K.

• 4 / 5

  

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  The rug I ordered was on back order for 3 months ... but was kept up-dated while waiting ....

  Review of 4/8/25, following an experience of 3/19/25 by LINDA W.

• 2 / 5

  

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  See below... Inaccurate description

  Review of 4/7/25, following an experience of 3/6/25 by ROBERT H.

  Answer by graciousstyle.com

  

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  Hello, Thank you for taking the time to share your feedback. We noticed your comment mentioning an "inaccurate description," but unfortunately, there were no specific details provided. We’d love the opportunity to better understand your concern so we can address it and improve. Could you please clarify which part of the product description was inaccurate? We did not receive any communication from you regarding your order and would like to make sure that we provide the best solution. Your input is very important to us, and we want to make sure we provide accurate information for all our customers. Best regards, The Gracious Style Team

• 5 / 5

  

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  Beautiful rugs. Great quality. Love them!

  Review of 4/7/25, following an experience of 3/20/25 by YVONNE M.

• 5 / 5

  

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  Arrived promptly in perfect condition. , great service. I would recommend

  Review of 4/7/25, following an experience of 3/24/25 by ELIZABETH A.

• 5 / 5

  

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  The napkin rings were excellent quality and exactly what I was looking for. Absolutely gorgeous. They were also wrapped in paper and bubble wrap and in perfect condition.

  Review of 4/7/25, following an experience of 3/26/25 by COURTNEY B.

• 5 / 5

  

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  I love both items I ordered, and they were delivered unbelievably fast. It was a 5-star experience

  Review of 3/22/25, following an experience of 3/14/25 by NANCY H.

• 5 / 5

  

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  Received my order within a very reasonable time and it was packaged very well to prevent any damage from shipping. Very satisfied

  Review of 3/16/25, following an experience of 3/7/25 by DIANE B.

• 5 / 5

  

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  Very good! Lovely items!

  Review of 3/15/25, following an experience of 2/21/25 by RITA O.

• 5 / 5

  

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  Quick delivery

  Review of 3/9/25, following an experience of 2/28/25 by JACK H.

• 5 / 5

  

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  Excellent!

  Review of 3/6/25, following an experience of 2/26/25 by SUSAN G.

• 5 / 5

  

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  Excellent service - quick shipping and especially happy with how solid the packing was leaving no opportunity for breakage

  Review of 3/1/25, following an experience of 2/21/25 by LUCY A.

• 5 / 5

  

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  It was a gift for friends and they loved it

  Review of 2/22/25, following an experience of 2/12/25 by DEBY W.

• 5 / 5

  

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  Beautiful soap dispensers

  Review of 2/20/25, following an experience of 2/11/25 by BARB S.

• 5 / 5

  

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  Slow to receive 2 months

  Review of 2/19/25, following an experience of 2/2/25 by JOHN D.

• 5 / 5

  

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  1'st time buying, all went smooth.

  Review of 2/19/25, following an experience of 2/10/25 by KELLY G.

• 5 / 5

  

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  Graciousstyle was attentive to any questions I had and professional in their interactions. I would not hesitate to purchase from them again.

  Review of 2/19/25, following an experience of 2/2/25 by ROBERT M.

• 5 / 5

  

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  The whole process from searching for the product to delivery was effortless and well executed. I’m happy with the process and with my purchase.

  Review of 2/15/25, following an experience of 2/6/25 by JENNIFER K.

• 5 / 5

  

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  Customer service is awesome!

  Review of 2/14/25, following an experience of 2/5/25 by BARB S.

• 5 / 5

  

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  Great service and customer service! This is a retailer I plan to shop again!!

  Review of 2/14/25, following an experience of 2/6/25 by LARAE W.

• 5 / 5

  

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  Great service! I took advantage of their free shipping by adding on a couple items. Glad I did!

  Review of 2/14/25, following an experience of 1/28/25 by KATHYLN W.

• 5 / 5

  

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  Very timely deliver. The packaging was exceptional! Beautiful piece and I will definitely buy from this site again!

  Review of 2/13/25, following an experience of 2/3/25 by SUSAN A.

• 5 / 5

  

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  Pillows came fast, and were even better in person! Great packaging, and product description was spot on! Will be purchasing more in the future.

  Review of 2/11/25, following an experience of 1/23/25 by MELODY C.

• 4 / 5

  

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  The tray is beautiful. I’m taking off one star because it took awhile to arrive and I never received notification that it was shipped or a tracking number. Little to no communication from Gracious Style

  Review of 2/7/25, following an experience of 1/29/25 by ROBYN B.

• 5 / 5

  

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  Lovely website that offers beautiful items and fast shipping

  Review of 2/5/25, following an experience of 1/27/25 by OLIVIA B.

• 5 / 5

  

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  Easy to place an order.

  Review of 2/1/25, following an experience of 1/17/25 by SHIRLEY M.

• 5 / 5

  

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  My order was delayed, I reached out to customer service and they were great within hours I received the new order!

  Review of 2/1/25, following an experience of 1/21/25 by MARYBETH G.

• 5 / 5

  

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  Customer service responded promptly to my concerns regarding shipping date and to my satisfaction.

  Review of 2/1/25, following an experience of 1/16/25 by SHARON W.

• 1 / 5

  

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  This company is unprofessional and inept. They did not volunteer any info about order unless I pursued it. I originally made my order on November 4, 2024 and received it randomly on January 14, 2025. Good thing I happened to be working from home, or my chaise lounge would have been left outside in the snow! This item had to be reordered after the first one was list, which I understand, but the communication was poor every step of the way. I was provided tracking numbers with no shipping company info or link, etc. Will never use this company again

  Review of 2/1/25, following an experience of 1/7/25 by ANNE B.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to provide feedback. We're sorry to hear about your experience. However, we’d like to clarify that we sent you an email on 1/7/25 with the tracking number and carrier information, and the order was successfully delivered on 1/14/25.

• 5 / 5

  

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  Excellent and smart looking! Wonderful for entertaining.

  Review of 2/1/25, following an experience of 1/14/25 by KATHRYN L.

• 5 / 5

  

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  I found the site to be easy to use. I was kept informed and the process moved forward without any significant delay.

  Review of 2/1/25, following an experience of 1/9/25 by WILLIAM W.

• 5 / 5

  

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  I didn't go to the Gracious Style site, but instead googled the product I wanted and found it at Gracious Style. The product was shipped from the manufacturer and is in excellent condition. I'm very pleased.

  Review of 1/29/25, following an experience of 1/8/25 by NANCY S.

• 5 / 5

  

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  Received quickly and was very well packed.

  Review of 1/29/25, following an experience of 1/3/25 by ERIN D.

• 5 / 5

  

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  Lovely, quality products. Many of my items were backordered, but this vendor did not drop my order. They kept me updated periodically on the status and eventually everything was received. Very reliable vendor.

  Review of 1/29/25, following an experience of 1/4/25 by JENNIFER S.

• 4 / 5

  

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  I like to shop on this website. There are many interesting brands that hard to find somewhere else.

  Review of 1/29/25, following an experience of 1/13/25 by IRINA W.

• 4 / 5

  

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  Pretty uneventful. They had the glasses I wanted, it shipped fairly quickly, and arrived in good shape. One star taken away because they do not have as competitive shipping deals as other sites.

  Review of 1/29/25, following an experience of 1/2/25 by JOHN F.

• 5 / 5

  

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  The napkins rings and napkins of Kim seybert are amazingly beautiful. De bird napkins rings arrived perfectly packed. They are extremely delicate, but the look like real ones. The feathers are amazing. The table setting is so so elegant, I did not expect so nice pieces. Really recommend them.

  Review of 1/18/25, following an experience of 1/9/25 by PATRICIA R.

• 1 / 5

  

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  It took way too long to receive my order. I will not use Graciousstyle again

  Review of 1/15/25, following an experience of 12/27/24 by SANDRA Y.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us feedback. We are sorry to hear about your experience. However, our website states that we do our best to ship your items within one week. Some items may be back ordered, or they may have to be special ordered from the factory. In those cases, we will notify you of the expected ship date by email. In your case, you placed the order on 12/9/24 and we sent you an email that the estimated shipping date is 12/24/24 because it has to be ordered from our manufacturer. Your order was delivered on 12/31/24.

  Answer by Sandra Y

  

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  Thank you

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• 2 / 5

  

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  It is 2025 and the time between order and delivery of almost any product is one week. Two weeks at the most. This company apparently advertises product for sale that it does not have in stock, orders it wholesale after receiving the consumer order, then ships it in no particular hurry. We waited almost two months from the time of order to receive the product. The only reason we waited and did not cancel is because we couldn't find it anywhere else. This will not happen again and we cannot recommend this company to anyone for that reason.

  Review of 1/15/25, following an experience of 12/30/24 by SCOTT V.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us feedback. However, we would like to clarify that our website clearly states that we do our best to ship your items within one week. Some items may be back ordered, or they may have to be special ordered from the factory. In those cases, we will notify you of the expected ship date by email. The item you ordered was on backorder at the time of purchase. You placed the order on November 30, 2024, and we notified you via email on December 2, 2024, with an estimated shipping date of the end of the month. Your order was shipped on December 30, 2024, and delivered to you on January 3, 2025.

• 5 / 5

  

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  arrived on time and exactly as described.

  Review of 1/15/25, following an experience of 1/1/25 by MARY D.

• 5 / 5

  

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  customer service was wonderful. Very quick to answers questions.

  Review of 1/15/25, following an experience of 12/20/24 by MELISSA T.

• 5 / 5

  

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  Nice fast and safe delivery

  Review of 1/15/25, following an experience of 12/30/24 by THOMAS K.

• 2 / 5

  

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  The platter itself is great no problems there. However it took us over two months to receive our order. Every time we inquired about it they said it just takes time. We are fine with waiting but it would have been great for a heads up. They should state that some items take longer to ship. They should also have a team who knows what is happening and can give us proper information. It wasn't until the third time reaching out that the sales associate told us that it was out of stock in the US and shipping from a different country.

  Review of 1/15/25, following an experience of 12/30/24 by AMBER S.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us feedback. We are sorry to hear about your experience. However, our website states that we do our best to ship your items within one week. Some items may be back ordered, or they may have to be special ordered from the factory. In your case, it was special ordered from Germany. We received an email from you on 12/2/24 and immediately replied to you on the same day that the product you ordered normally takes 4-6 weeks to be delivered. You ordered the product on 11/18/24 and was shipped on 12/30/2024 and delivered on 01/03/2025. Again, we are sorry for the inconvenience.

• 4 / 5

  

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  Good order tracking capability.

  Review of 1/15/25, following an experience of 1/3/25 by ROBERT R.

• 4 / 5

  

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  Had to ask about delivery of gift. I realize it was Christmas but I got a little anxious when I did not hear ANYTHING from you and then one or two days the package arrived.

  Review of 1/15/25, following an experience of 12/20/24 by MARYANN G.

• 4 / 5

  

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  Overall satisfactory but the communication between ordering and receiving the item wasn't to my liking. It was hard to track the item and not straightforward.

  Review of 1/15/25, following an experience of 12/13/24 by AUDREY W. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  THIS transaction started out very good as customer service was able to get a direct shipment to me from Jay Strongwater. and it made it by Christmas!! Excellent - right??? no so quickly. ended up that a duplicate had also been shipped. That was 12/23. Today is 1/6/25 and 4 or 5 emails requesting the return label have netted me nothing. i was also up against a timetable to return or the duplicated gift would be charged to my credit card. i would like to speak personally with a customer service rep that can remedy the situation. it's been long enough. ty.

  Review of 1/15/25, following an experience of 12/19/24 by LAWRIE D.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused. The prepaid return label was sent to you on 1/6/25, and we appreciate your promptness in returning the item, which we received on 1/9/25. As mentioned in our email communication, we did not charge you for the duplicate item. Thank you for giving us the opportunity to resolve this for you.

• 5 / 5

  

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  Beautiful products, professionally handled, and delivered. Who could ask for more?

  Review of 1/15/25, following an experience of 12/17/24 by RUTH G.

• 5 / 5

  

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  Great service. No complaints.

  Review of 1/5/25, following an experience of 12/27/24 by JON H.

• 5 / 5

  

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  The prints arrived quickly and were very professionally packed.

  Review of 1/4/25, following an experience of 12/26/24 by DENISE S.

• 5 / 5

  

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  Lovely products, easy ordering experience and prompt delivery - even at holiday time.

  Review of 1/4/25, following an experience of 12/26/24 by MARY BETH D.

• 5 / 5

  

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  It was a plate I was replacing….all good!

  Review of 1/4/25, following an experience of 12/18/24 by JUDY E.

• 5 / 5

  

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  I ordered a whole lot of some quite specific serrated pairing knives (8) for basically everyone in my family for gifts for the holidays. They arrived a little late but I understand the issues around staffing and shipping during that time, not to mention USPS is just overloaded anyways. All of them arrived with perfect packaging and very generous cushioning. Definitely checking selections for other stuff on this site again.

  Review of 1/4/25, following an experience of 12/18/24 by SOREN V.

• 5 / 5

  

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  My pasta plates were very easy to order. They arrived in time for Christmas. My husband was thrilled with his present.

  Review of 1/3/25, following an experience of 12/16/24 by GLORIA N.

• 5 / 5

  

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  Great customer service!

  Review of 12/31/24, following an experience of 12/9/24 by LAURIE R.

• 4 / 5

  

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  easy site navigation!

  Review of 12/31/24, following an experience of 12/16/24 by CAROL L.

• 4 / 5

  

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  I was worried based on a lot of very concerning negative reviews, but except for being delivered later than I expected(+4-5 days), the order itself was fine and the item came in on the December 23rd in time for Christmas. The negative reviews I saw still concern me, but I had no issues(shipping aside) with my order.

  Review of 12/31/24, following an experience of 12/20/24 by J.B. M.

• 4 / 5

  

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  My main issue is with the timing of my order processing, communications, and delivery. I ordered on 12/11 (receiving an automatic confirmation on that date) and also on that date via a 2nd e-mail, it was expected to ship on 12/20. I received e-mail that it shipped on 12/13 that it had shipped, It delivered on 12/19. My expectation is that the order would deliver before 12/18 (which was also before I left to go out of town) and this order failed to meet my expectations. When I returned from out of town on 12/28, the product was well packaged and as described.

  Review of 12/31/24, following an experience of 12/13/24 by REBECCA B.

• 5 / 5

  

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  item was received very well packed and in perfect condition

  Review of 12/31/24, following an experience of 12/4/24 by BRITTANY O.

• 5 / 5

  

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  Gorgeous Lalique ring!

  Review of 12/31/24, following an experience of 12/17/24 by MARIA P.

• 4 / 5

  

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  Somehow I missed the fact that the product was not a standarized item. I did receive a prompt reply from customer service but a bit more clarity about the item would have been helpful prior to purchasing as it was nonrefundable.

  Review of 12/20/24, following an experience of 12/2/24 by LAURA A.

• 4 / 5

  

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  The products are great, but the shipping took much longer than was quoted and I received my order after I needed it for a party. I decided to keep the plates anyway. I called customer service and could barely hear them on the phone. Very strange interaction. Just order what you need well before you need it.

  Review of 12/19/24, following an experience of 11/28/24 by TED G.

• 5 / 5

  

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  Perfect

  Review of 12/19/24, following an experience of 12/3/24 by ADELE M.

• 1 / 5

  

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  Customer service gave me incorrect information when i called to discuss the terrible towels i purchased

  Review of 12/19/24, following an experience of 11/27/24 by ELIZABETH T.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to share your feedback. We apologize for your experience. We have not received any communication from you regarding your order. Please email us with more details about your concern, and we will be happy to assist you further.

• 5 / 5

  

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  Superb service. My order was so efficiently handled and appeared on my doorstep within 2 or 3 days. I was amazed.

  Review of 12/19/24, following an experience of 12/9/24 by STEVEN L.

• 1 / 5

  

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  Order never fulfilled. Poor communication. Very slow or nonexistent responses. Customer service is clearly a very low company priority. No idea what the reason is behind the failure to ever ship the order. No point in ever shipping here again.

  Review of 12/19/24, following an experience of 11/20/24 by MICHELLE D.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us feedback. However, we would like to clarify a few inaccuracies in what you described. We have sent you email updates about the shipping status of your order. You placed an order for 2 items and one was shipped, while the other was discontinued. We sent you an email with the tracking number for the order that shipped and another email informing you that you were not charged for the discontinued item. We also sent you a coupon code as a courtesy.

  Answer by Michelle D

  

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  I appreciate your delivery of the 1 item. My unhappiness is with the slow communication and lack of explanation during the process with the second item. The order was placed on Oct 6th. After 5 weeks I had to reach out to you with an inquiry. After 2 days I received an auto-reply with no uselful information. After another 2 days I was informed of the discontinuation. The coupon that you sent was only valid for 7 days which wasn’t enough time to be useful. At no time along the way did I feel like a valued customer. Your response to my review is certainly reinforcing my concerns.

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• 5 / 5

  

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  I love this two shelves table. Perfect sizing. Pretty good workmanship. Works perfect for my bathroom. Gracious Style were the only ones to be truthful about timing and delivery. And, yes, it was delivery in perfect condition in a timely manner.

  Review of 12/10/24, following an experience of 11/19/24 by INNA P.

• 1 / 5

  

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  Received damage goods. They request 10 photos of damage and arrival box. Still waiting to receive a return label. This has been ongoing with emails back and forth for over a week. Very disappointed. Won’t order high end goods from them again

  Review of 12/3/24, following an experience of 11/15/24 by THOMAS J.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by receiving a damaged item. To help resolve this issue, we need to file a claim with the carrier. However, there are specific photos required for this process, and we have not yet received the following: A photo of the packaging material inside the box A close-up photo of the shipping label with the tracking number A close-up photo of the packing slip Unfortunately, without these photos, there is a high chance that the carrier may deny the claim. We kindly ask that you provide these photos at your earliest convenience so we can proceed.

• 4 / 5

  

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  Everything was good except the second billing (tax, Shopping fee, custom fee etc

  Review of 11/30/24, following an experience of 11/19/24 by HANNES R.

• 5 / 5

  

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  Easy to navigate

  Review of 11/30/24, following an experience of 11/17/24 by LOUISE S.

• 5 / 5

  

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  A more than wonderful experience.

  Review of 11/30/24, following an experience of 11/1/24 by RAY B. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Very poor communication. Estimated ship date kept changing, no explanation, when I requested an update all I got was yet another estimated ship date. I finally received the order a month after it was placed.

  Review of 11/30/24, following an experience of 11/7/24 by LUCY H. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us feedback. You placed your order on 10/17/24, and we sent you an update about the approximate ship date of 10/30/24. Unfortunately, the product was on backorder and had to be ordered directly from our manufacturer. As noted on our website, we aim to ship items within one week, but sometimes delays occur due to backorders or special orders that are beyond our direct control. We sincerely apologize for the inconvenience. However, we made sure to keep you informed by email. On 11/3/24, we sent another update with the new shipping date of 11/6/24. Your order shipped and was successfully delivered on 11/14/24.

• 5 / 5

  

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  Absolutely lovely napkins and table runner. The placemats aren’t linen (like the napkins and runner) but looked fabulous on the table as well. Highly recommend.

  Review of 11/30/24, following an experience of 11/12/24 by SUSAN B.

• 5 / 5

  

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  Excellent communication regarding my order and customer service

  Review of 11/28/24, following an experience of 11/4/24 by LEE ANN J.

• 5 / 5

  

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  Excellent customer service! I had ordered 10 Varga Crystal Springtime clear, cordial glasses, as shown on the Gracious Style website, back in October or November of 2023. I was advised that it would take months to get delivery, as each piece is handcrafted, I did not expect that it would take nigh 11 months for delivery so imagine my disappointment when delivered shipment turned out to be the wrong style glasses!. I contacted customer service and they immediately got on the case, allowing me to return that shipment and getting the correct glasses to me within a month or so! Because this coming Thanksgiving is a special occasion for my family I was anxious to have the glasses for the dinner. I explained the situation to Customer Service and they contacted Varga Crystal and made it happen! I received 10 beautiful lead crystal cordial glasses in the Springtime design last week. I am grateful to Gracious Style Customer Service and in absolute awe of the craftsmanship of Varga Crystal artisans. The etchings on the lead glasses are exquisite! Thank you Varga Crystal, thank you Gracious Style!

  Review of 11/28/24, following an experience of 11/7/24 by ANIKO T.

• 5 / 5

  

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  Great customer service!

  Review of 11/28/24, following an experience of 11/7/24 by TERESA H.

• 5 / 5

  

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  Great place matts. They have heft, not flimsy.

  Review of 11/28/24, following an experience of 10/29/24 by JEANNE M.

• 2 / 5

  

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  It took more than 2 months to deliver my order. They did not communicate with me until I reached out to them. Poor communication

  Review of 11/28/24, following an experience of 10/29/24 by KENDRA D.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us feedback. Our website states that we do our best to ship items within one week. Some items may be back ordered, or they may have to be special ordered from the factory. In your case, the product was on backorder. We also provided you with an estimated shipping date and replied to all your emails. We apologize for the backorder however, our records show that your order has been successfully delivered on 11/13/24.

• 5 / 5

  

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  Amazing!! This company is awesome i love my Florentine Wooden waste basket! It’s beautiful!! Not only is the craftsmanship gorgeous-it came all the way from Italy Early! 100% recommend!!

  Review of 11/28/24, following an experience of 11/1/24 by YVONNE L.

• 5 / 5

  

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  Good product. No charge for shipping.

  Review of 11/28/24, following an experience of 10/30/24 by IRVING M.

• 5 / 5

  

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  Love the photo album I bought and received it quickly. The gift box is very nice and recommend.

  Review of 11/28/24, following an experience of 10/30/24 by LORI A.

• 4 / 5

  

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  The only negative thing was that it took 2 months to receive my order and I wasn't properly informed about this. However, all correspondence was answered immediately and sufficiently!

  Review of 11/28/24, following an experience of 10/30/24 by KRISTINA J.

• 5 / 5

  

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  all ok!

  Review of 11/16/24, following an experience of 11/4/24 by SOPHIE F.

• 5 / 5

  

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  I ordered placemats. The order came immediately and they are beautiful. Very easy process. Thank you

  Review of 11/16/24, following an experience of 10/31/24 by HEIDI W.

• 5 / 5

  

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  Quickly received, packed perfectly, love it!

  Review of 11/16/24, following an experience of 11/4/24 by STEPHANIE B.

• 3 / 5

  

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  After ordering multiple waste bins from the site, I was later informed they were back ordered until 2025. Not a great experience, considering I was on a deadline for receiving these to use in a store opening. In any case, maybe do a better job of updating your website with the availability of items. It's frustrating to deal with cancelling orders and starting over elsewhere.

  Review of 11/16/24, following an experience of 10/30/24 by THOMAS B.

  Answer by graciousstyle.com

  

  Flag

  Thank you for sharing your feedback with us. However, we would like to clarify a few inaccuracies in what you described. As stated on our website, we do our best to ship items within one week. Some items may be back ordered, or they may have to be special ordered from the factory. In those cases, we will notify you of the expected ship date by email. You placed an order for two items on 10/25/24. We shipped one of them on 10/25/24 and it was delivered to you on 10/28/24. The other item was on backorder and you submitted a cancellation request on 10/29/24. We cancelled it on 10/30/24.

• 5 / 5

  

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  Excellent customer service. Processing, shipping and delivery was perfection.

  Review of 11/16/24, following an experience of 10/30/24 by KAREN P.

• 2 / 5

  

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  Returns are very annoying. I had to pay for my return when the products description wasn’t so accurate

  Review of 11/16/24, following an experience of 10/23/24 by BETTY A.

  Answer by graciousstyle.com

  

  Flag

  Thank you for taking the time to write us feedback. However, we would like to inform you that our return policy is clearly stated on our website and on the order confirmation that you received at the time of purchase. We provide free shipping however, we do not provide return shipping labels if you want to return an item that arrived is correct and in good condition. In your case, you did not like the color and did not have the original shipping box anymore. We made an exception and allowed you to return the items to us for a refund despite not having the original shipping box. Once we receive the return, we will refund your order.

  Answer by Betty A

  

  Flag

  Ok thank you

  Show exchanges Hide exchanges
• 4 / 5

  

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  My order seemed to take a bit longer than I was expecting...however it did arrive in good condition, and I love the plates.

  Review of 11/7/24, following an experience of 10/28/24 by PATTY H.

• 5 / 5

  

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  My husband and I absolutely love our new lime green 5 piece settings 💚they are strong and comfortable to handle and look amazing

  Review of 11/7/24, following an experience of 10/17/24 by ELIZABETH S.

• 4 / 5

  

  Edit Flag

  mjnbkjhjfgkh;km.l,m

  Review of 11/7/24, following an experience of 10/28/24 by PAMILA R.

• 1 / 5

  

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  It’s been 2 months and I don’t have the cabinet I ordered and they don’t know where it is. Nobody is even doing anything about it.

  Review of 11/7/24, following an experience of 9/26/24 by JUSTIN J.

  Answer by graciousstyle.com

  

  Flag

  Thank you for your feedback. I’m very sorry for the inconvenience you’ve experienced. We filed a claim on 10/21, and unfortunately, the process typically takes 30-45 days. We were informed that there’s a strong chance the item may be located. However, understanding that you’ve already been waiting a long time, we went ahead and ordered a replacement for you. An email has also been sent to you, and we’ll share the tracking number as soon as it’s available.

• 2 / 5

  

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  I ordered a teacher a ring holder the beginning of September from some of her students. It got backordered and 2 months later was finally shipped to the teacher without a note or gift card so she didn't even know who the gift was from. A mom told her it was from her students.

  Review of 10/31/24, following an experience of 10/10/24 by LAURA H.

  Answer by graciousstyle.com

  

  Flag

  Thank you for taking the time to share your feedback with us. We are really sorry for the error. I want to clarify that we have addressed the issue by sending the gift message to the recipient and we also emailed you to confirm this.

• 5 / 5

  

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  I love shopping GraciousStyle.com! The items are always unique, well priced and arrive on time and are well packaged!

  Review of 10/29/24, following an experience of 10/6/24 by SHEREE H.

• 5 / 5

  

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  It was very easy for me to find what I was looking for.

  Review of 10/16/24, following an experience of 9/25/24 by JANET G.

• 2 / 5

  

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  The order sat for weeks and it seems like they didn't even realize it was submitted. When I contacted them to follow up, they shipped it the next day. Then, they only sent 1 of 2 pieces I ordered. When I contacted them about it, they asked for photos of the packing slip, the box, the packing material, the shipping sticker, etc. As though I was trying to scam them. It was 1000% clear that they couldn't fit two items in the box they sent. Very frustrating experience.

  Review of 10/16/24, following an experience of 9/25/24 by HEATHER W.

  Answer by graciousstyle.com

  

  Flag

  Thank you for taking the time to write us feedback. However, our website states that we do our best to ship items within one week. Some items may be back ordered, or they may have to be special ordered from the factory. In those cases, we will notify you of the expected ship date by email. In your case, the item needs to be ordered from the factory, which is why it did not ship immediately. When you report a missing item from a shipment, images are required to file a claim which is why we needed the pictures. However, our records show that you reported the missing item on 9/28 and it was delivered to you on October 2nd.

• 5 / 5

  

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  I was exceptionally pleased to find this pattern and look forward to using it for tailgate parties with the VOLS. The shipping was handled quickly and custoner service was easy.

  Review of 10/12/24, following an experience of 9/27/24 by RICHARD S.

• 5 / 5

  

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  I ordered two 4 pc settings of this lovely toile de jouy blue and red pattern! I love it and it reminds me of the years we lived in France.

  Review of 10/12/24, following an experience of 9/27/24 by CHRISTINE Y.

• 5 / 5

  

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  Site is easy and description is good and delivery was great and on time

  Review of 10/12/24, following an experience of 10/1/24 by ELIZABETH S.

• 5 / 5

  

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  Ordering was simple; customer service was very responsive to my questions; my order took a good bit of time to get to me but it was very nicely packaged and exactly what I expected. I’m very pleased and would highly recommend Gracious Style for fine products.

  Review of 10/12/24, following an experience of 9/29/24 by JERRIE A.

• 5 / 5

  

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  Excellent packing.

  Review of 10/5/24, following an experience of 9/26/24 by MICHAEL T.

• 5 / 5

  

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  Love these tumblers! And very well packaged

  Review of 10/2/24, following an experience of 9/13/24 by SABINE R.

• 5 / 5

  

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  Great service and communication!

  Review of 9/29/24, following an experience of 9/11/24 by JULIE M.

• 5 / 5

  

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  I bought the bowl as a Christmas gift for my granddaughter. She hasn’t received it yet to know her feeling on it, but I think she will love it…I do!

  Review of 9/27/24, following an experience of 9/19/24 by KITTY S.

• 5 / 5

  

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  Absolutely beautiful !

  Review of 9/27/24, following an experience of 9/18/24 by JESSICA P.

• 5 / 5

  

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  The site was easy to use, and my order arrived quickly.

  Review of 9/27/24, following an experience of 9/18/24 by LAUREL J.

• 5 / 5

  

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  So easy to order and track when it was arriving

  Review of 9/24/24, following an experience of 9/3/24 by LAURA P.

• 5 / 5

  

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  Timely delivery

  Review of 9/22/24, following an experience of 9/4/24 by JAMES T.

• 5 / 5

  

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  overall was good tho delivery was slow

  Review of 9/21/24, following an experience of 9/12/24 by ROXANNE M.

• 5 / 5

  

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  Always a pleasure, great products, ease of purchase.

  Review of 9/21/24, following an experience of 9/4/24 by CHRISTINA W.

• 5 / 5

  

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  Gracious style is very good at communicating about and fulfilling your orders!

  Review of 9/19/24, following an experience of 9/10/24 by JENNY M.

• 5 / 5

  

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  Great

  Review of 9/18/24, following an experience of 9/4/24 by PEDRO T.

• 5 / 5

  

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  It is an excellent beautiful glass.

  Review of 9/18/24, following an experience of 8/20/24 by CHARLES M H.

• 5 / 5

  

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  Graciousstyle had the item that I had been searching for. It was easy to order and arrived safely packaged in good condition.

  Review of 9/18/24, following an experience of 8/31/24 by ELIZABETH P.

• 2 / 5

  

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  I was disappointed when my order for the oil bottle was cancelled. I wish they could have told me they didn’t have it when I ordered it!

  Review of 8/28/24, following an experience of 8/16/24 by KELLIE R.

  Answer by graciousstyle.com

  

  Flag

  Hello, Thank you for taking the time to write us feedback. When you placed the order on 8/13/24, the item was out of stock so we ordered it directly from our manufacturer. Unfortunately, on 8/15/24, our manufacturer confirmed that the item was sold out and discontinued. We are sorry for the inconvenience.

• 5 / 5

  

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  Love the clock! It is perfect!

  Review of 8/28/24, following an experience of 8/9/24 by TRACY F.

• 5 / 5

  

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  My order came somewhat quicker than I was expecting, and was well packaged. I am very pleased.

  Review of 8/21/24, following an experience of 8/12/24 by KAY G.

• 5 / 5

  

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  Beautiful product selection. Product took a while to arrive , but I had been forewarned by the company. Worth waiting for!

  Review of 8/17/24, following an experience of 8/9/24 by GEORGIA L.

• 5 / 5

  

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  My order was packaged well & came in great shape. Thank you.

  Review of 8/17/24, following an experience of 8/7/24 by BARBARA W.

• 5 / 5

  

  Edit Flag

  The order arrived much sooner than expected and the quality of the tray was higher than expected.

  Review of 8/17/24, following an experience of 8/9/24 by KEITH B.

• 4 / 5

  

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  The ordering of the picture frame took a little longer to arrive than expected.

  Review of 8/14/24, following an experience of 8/5/24 by VICTORIA C.

• 5 / 5

  

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  Great Product! Love appearance, the weight of the utensils.

  Review of 8/11/24, following an experience of 7/24/24 by BETH S.

• 5 / 5

  

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  Great service and my plates arrived in a timely manner and perfectly packaged!

  Review of 8/9/24, following an experience of 8/1/24 by MARY FRANCES P.

• 5 / 5

  

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  Quick, efficient, easy to navigate

  Review of 8/9/24, following an experience of 8/1/24 by MARY JO W.

• 5 / 5

  

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  We have found the product selection and availability at graciousstyle.com to meet our needs - especially around getting Dibbern solid color products. Our plates and bowls came to us well packed and generally safe and sound. The one time we had a couple soup bowls broken in transit, graciousstyle was easy to work with to document what we received and ship out replacements. Definitely our go-to website for Dibbern!

  Review of 8/8/24, following an experience of 7/30/24 by EDWARD W.

• 5 / 5

  

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  I fell in love with this pitcher which was used by the waiter to pour water at a wonderful New Orleans restaurant. It is so unusual and charming that I had to have one. I went on line and found the very same pitcher at Gracious Style. I ordered it right away; it arrived quickly, and have used it at two dinner parties in my home. Everyone has commented on its uniqueness and expressed how much they like this wonderful piece. I could not be more pleased with my purchase.

  Review of 8/7/24, following an experience of 7/30/24 by SUSAN H.

• 5 / 5

  

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  Great service on time delivery’s

  Review of 8/7/24, following an experience of 7/25/24 by CHRISTINE Y.

• 5 / 5

  

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  Excellent service! Quality product. Outstanding experience buying from Gracious Style

  Review of 8/7/24, following an experience of 7/28/24 by TAMMY P.

• 5 / 5

  

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  I had to return some placemats due to the color not matching the ones I purchased last year. I had a good experience returning the items and will not hesitate to purchase from them again.

  Review of 8/4/24, following an experience of 7/17/24 by NANCY G.

• 5 / 5

  

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  Beautiful frames. Took a while to arrive.

  Review of 7/25/24, following an experience of 7/16/24 by MELISSA C.

• 5 / 5

  

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  All went smoothly. I entered my address incorrectly and service rep Charlie called to resolve the problem. Delivery was very quick after that.

  Review of 7/24/24, following an experience of 7/10/24 by DOUGLAS W.

• 5 / 5

  

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  Excellent service and very accurate delivery.

  Review of 7/24/24, following an experience of 7/16/24 by MARINA L.

• 5 / 5

  

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  I had bought this beautiful flower holder for my daughter years ago. I’ve always loved it and couldn’t find another anywhere when I tried to locate one. Fortunately a friend knew how to research the internet and found it!!! It came very promptly and wrapped carefully for shipping. I love it and I’m delighted to have it in my home. Thank you very much.

  Review of 7/24/24, following an experience of 7/11/24 by FRANCES W.

• 5 / 5

  

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  Great place to do business!

  Review of 7/17/24, following an experience of 7/7/24 by JANET M M.

• 5 / 5

  

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  Absolutely beautiful perfect 21st birthday present

  Review of 7/17/24, following an experience of 7/1/24 by PHILLIPPA K.

• 5 / 5

  

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  There were some issues with the shipping and delivery of my items, and Gracious Style contacted me and resolved the issues. I did receive my items once Gracious Style intervened. My items are beautiful!

  Review of 7/17/24, following an experience of 6/27/24 by JEANNEMARIE W.

• 5 / 5

  

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  Good company securely shipped the soup spoons I purchased, which arrived in perfect condition.

  Review of 7/13/24, following an experience of 7/2/24 by OSCAR J.

• 5 / 5

  

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  These vases are beautiful and unique. So pleased I found them.

  Review of 7/5/24, following an experience of 6/26/24 by BRENDA B.

• 5 / 5

  

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  Very happy with the ordering process to delivery- items were received in perfect condition.

  Review of 7/4/24, following an experience of 6/25/24 by PAMELA C.

• 3 / 5

  

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  Not a good company! When an order is placed and a timetable is 6 months outside of your needs there should be the opportunity to cancel the order, Gracious Style failed to do so. Hope they enjoy the $275.00 they got.

  Review of 7/3/24, following an experience of 6/12/24 by H CRAIG D.

• 5 / 5

  

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  Easy to order online, Prompt Delivery, Gorgeous Item, even better than I expected. Acacia Wood is hard and it doesn't get deep grooves. I love it!!!!!!!!!!!

  Review of 6/28/24, following an experience of 6/12/24 by DIANE H.

• 4 / 5

  

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  A wonderful set of placemats and napkins, thank you! It would be useful if an email xould be sent after ordering, confirming the order, date placed, etc.

  Review of 6/27/24, following an experience of 6/18/24 by DEONTAE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fulfilled special order in reasonable timeframe, and product arrived intact.

  Review of 6/26/24, following an experience of 6/7/24 by KATHLEEN F.

• 3 / 5

  

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  My Herend gift was not wrapped properly in Herend wrapping and had no box! It came unbroken but just wrapped in bubble wrap. I was a bit disappointe.

  Review of 6/23/24, following an experience of 6/14/24 by BETH S.

• 5 / 5

  

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  Excellent customer service. Helped me with my order and took care of us!

  Review of 6/23/24, following an experience of 6/14/24 by CHRIS T.

• 4 / 5

  

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  All worked great and everything arrived in great shape. I wish I could have received it a little sooner.

  Review of 6/21/24, following an experience of 6/11/24 by OLIVIA E.

• 5 / 5

  

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  Navigation on the website was easy and intuitive.

  Review of 6/15/24, following an experience of 6/6/24 by DIANE M.

• 5 / 5

  

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  Graceful and functional,this butter and preserves spreader lends an elegant touch to my table.

  Review of 6/11/24, following an experience of 5/23/24 by ROBERT L.

• 5 / 5

  

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  Product arrived quickly, correspondence from Gracious Style was prompt, frame was beautiful. I needed to return due to size- I was most disappointed that no return label was provided… I needed to take time from work to go to the post office to get the item back to them. That was most disappointing- product was very nice, however it taught me a lesson regarding returns( if necessary). I will try to only buy from a company who assists with return labels.

  Review of 6/11/24, following an experience of 5/30/24 by RANDI S.

• 3 / 5

  

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  Ordering was easy and had what I was looking for, but it took three months to receive my order. I was beginning to think I had placed an order on a scam website. The shipping date was pushed back twice. I almost asked to cancel my order since it took so long.

  Review of 6/11/24, following an experience of 5/22/24 by ROBIN P.

• 5 / 5

  

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  Great service. Got what I needed.

  Review of 6/11/24, following an experience of 5/23/24 by DANA K.

• 5 / 5

  

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  The set arrived incredibly well packaged and in perfect condition. They are exactly what I was wanting. Perfect condition.

  Review of 6/7/24, following an experience of 5/29/24 by LISA C.

• 5 / 5

  

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  I was so impressed that you had this pattern as I originally bought mine over 25 years ago. I will be shopping for more pieces soon. Thank you!

  Review of 6/7/24, following an experience of 5/29/24 by RACHEL H.

• 5 / 5

  

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  great service. prompt delivery. I would recommend.

  Review of 6/5/24, following an experience of 5/24/24 by JANET T.

• 5 / 5

  

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  It took 9 months to receive this beautiful gravy boat but, it arrived just in time for mother's day. So all in all, everyone is satisfied!

  Review of 6/3/24, following an experience of 5/15/24 by KATHLEEN C.

• 5 / 5

  

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  My jewelry box was packaged and delivered securely.

  Review of 6/2/24, following an experience of 5/16/24 by ANDREA T.

• 5 / 5

  

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  My product was lost in shipping and returned to sender. When I emailed them, they promptly reordered for me and it arrived quickly. Great service!

  Review of 6/1/24, following an experience of 5/23/24 by MARTHA R.

• 5 / 5

  

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  Service was very good for an o/s order. Order processed quickly and product beautiful.

  Review of 5/30/24, following an experience of 5/8/24 by ISABELLE G.

• 5 / 5

  

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  Website easy to navigate. Clear info on order and expectation on delivery. Delivered as committed. Good experience

  Review of 5/29/24, following an experience of 5/5/24 by MARDI D.

• 1 / 5

  

  Edit Flag

  the product came completely broken and I am still trying to get a new one.

  Review of 5/24/24, following an experience of 5/1/24 by DONNA E.

  Answer by graciousstyle.com

  

  Flag

  Thank you for taking the time to write us a review. We are working on getting you the replacement Anemone Vase. Rest assured that we will email you as soon as the replacement is complete.

  Answer by Donna E

  

  Flag

  Thank you for your response. Do you have a time frame as to when it will be shipped? Donna Esposito 914-462-1536

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• 5 / 5

  

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  Always rely on Gracioys Style to provide excellent service. I also like the rewards program for purchases.

  Review of 5/24/24, following an experience of 4/28/24 by JOSHUA P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Turned out well however update status online weak Product was perfect

  Review of 5/17/24, following an experience of 4/30/24 by DANIEL L.

• 5 / 5

  

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  Very pleased with my orders through Gracious Style.

  Review of 5/15/24, following an experience of 5/6/24 by JENNIFER HOLIDAY Q.

• 2 / 5

  

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  When I ordered, it was not disclosed that the product was on back order and would not be delivered for a substantial period. Then, the piece arrived damaged. Apparently, you have agreed to replace the item, which is most appreciated as it was a gift. I received a call from Ayana’s to inspect the damage, but I initially thought it was spam and deleted the message. When I realized it want, I tried to follow up with UPS but was not able to get through to a person and the telephone prompts were not at all helpful.

  Review of 5/11/24, following an experience of 4/22/24 by SARA F.

  Answer by graciousstyle.com

  

  Flag

  Thank you for taking the time to write us a review. After placing the order, we sent an email notifying you that the estimated ship date is April as the item is on back order. We are still working on the replacement. We will let you know via email when the replacement order is complete.

• 5 / 5

  

  Edit Flag

  Rated above

  Review of 5/11/24, following an experience of 4/23/24 by GERE R.

• 5 / 5

  

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  Speedy arrival, wonderful product.

  Review of 5/11/24, following an experience of 4/23/24 by SHARON G.

• 5 / 5

  

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  nice product. as described. securely wrapped. delivered as promised.

  Review of 5/9/24, following an experience of 4/28/24 by LAURA B.

• 3 / 5

  

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  Good morning. I'm excited to finally receive my order. It took a few calls, the order didn't show up when they said it would originally. But it's finally here. Thank you.

  Review of 5/4/24, following an experience of 4/12/24 by KIM K.

• 5 / 5

  

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  Prompt shipment and excellent customer service !

  Review of 5/2/24, following an experience of 4/24/24 by PAUL S.

• 5 / 5

  

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  Easy, fast, and satisfied

  Review of 4/29/24, following an experience of 4/12/24 by CINDY H.

• 5 / 5

  

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  I found what I wanted. They are a little pricey. Quick ordering but delivery took a little longer than expected.

  Review of 4/26/24, following an experience of 4/8/24 by DEBORAH W.

• 5 / 5

  

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  Great experience!

  Review of 4/26/24, following an experience of 4/17/24 by ROBIN K.

• 5 / 5

  

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  The site is easy to use, the terms are great, and customer service is beyond expectations. Plus the quality of the goods on the site is first class.

  Review of 4/19/24, following an experience of 3/26/24 by JEANNE M.

• 5 / 5

  

  Edit Flag

  I ordered from Gracious Style, got messages from UPS that my package from another vendor would arrive soon and I was very confused. When I needed help returning an item , the customer service person was very friendly and , of course, helpful. When I made a mistake, customer service was on top of it. Can’t say enough nice things about costumer service. They really mean customer service!

  Review of 4/16/24, following an experience of 4/5/24 by SUSAN B.

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