Customer reviews for graciousstyle.com

Customer reviews

• 5 / 5 1

  

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  The site is easy to use, the terms are great, and customer service is beyond expectations. Plus the quality of the goods on the site is first class.

  Review of 4/19/24, following an experience of 3/26/24 by JEANNE M.

• 5 / 5 1

  

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  I ordered from Gracious Style, got messages from UPS that my package from another vendor would arrive soon and I was very confused. When I needed help returning an item , the customer service person was very friendly and , of course, helpful. When I made a mistake, customer service was on top of it. Can’t say enough nice things about costumer service. They really mean customer service!

  Review of 4/16/24, following an experience of 4/5/24 by SUSAN B.

• 5 / 5 1

  

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  I placed my second order for a set of antlers in February. It was expected in April. I inadvertently ordered a second trio by mistake not remembering I already placed an order. When I realized it I called customer service to cancel. I had a good experience. The original order finally came. It was wrapped very well and I’m happy with my purchase.

  Review of 4/6/24, following an experience of 3/29/24 by CAROL H.

• 4 / 5 1

  

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  Lengthy shipping times. It took a month to receive the GT Nice sheets. Quick communication via email though and notified as soon as item shipped.

  Review of 4/3/24, following an experience of 3/25/24 by CAYCE T.

• 1 / 5 1

  

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  Item took nearly 5 months to arrive and it was the wrong item.

  Review of 4/2/24, following an experience of 3/20/24 by NICK M.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us feedback. Unfortunately, we did not receive an email from you or any form of communication about the wrong item. We sent you 2 emails requesting images of the wrong item you received and offered a replacement however, we have not heard back from you. Kindly contact us and we will be glad to further assist you. Thank you.

• 5 / 5 1

  

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  Easy to order. Good communication.

  Review of 4/2/24, following an experience of 3/14/24 by NANCY F.

• 4 / 5 1

  

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  The website was fine, I did not have any one on one contact with a person BUT the entire purchase, which took about two years for delivery, worked out fine! They kept me informed of the status of my order throughout this time. The item was delievered with no damage.

  Review of 3/26/24, following an experience of 3/11/24 by RICK H. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  While I'm so grateful to find this item, it took 4 months to receive it. The reason for my rating has more to do with the lack of communication about the delays than about the product itself.

  Review of 3/26/24, following an experience of 3/14/24 by JANE L.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us a review. We have sent you an email communication upon placing the order to inform you of the estimated ship date of your order. You made a follow-up in March and we replied that the estimated ship date was moved to March 6 2024.

  Answer by Jane L

  

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  I ordered this item in December. The original shipping date was in January. When that deadline passed without any notification, I sent a request for an update. I think I sent several requests after that as well looking for shipment status. I gave this rating because I expect good customer service, and Gracious Style should have sent notifications when the shipment dates were changed, rather than me sending the requests.

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• 5 / 5 1

  

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  Amazing selection for online shopping. Product packed perfectly and shipping was quick!

  Review of 3/26/24, following an experience of 3/14/24 by AMY H.

• 5 / 5 1

  

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  The order was handled via email. I have to admit I got a bit confused when trying to track my package, but it did arrive in a timely manner. The product was very well wrapped and delivered as anticipated.

  Review of 3/26/24, following an experience of 3/15/24 by LINDA H.

• 5 / 5 1

  

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  Since the item was on back order and I wouldn’t have it in time, customer service allowed a refund, for which I was very grateful. The representative was very polite and kept me informed about my refund.

  Review of 3/26/24, following an experience of 3/14/24 by LORI T.

• 1 / 5 1

  

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  The reason for the bad review is that I did not receive the correct items. The 4 items were the wrong color. They sent the white lacquer instead of the silver/white lacquer and I am still waiting on the replacements.

  Review of 3/22/24, following an experience of 3/12/24 by DEBBIE E.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us a review. We apologize for the delay in getting your replacement shipped. We are taking care of it and we will communicate via email when the correct items are shipped.

• 5 / 5 1

  

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  Very prompt response.

  Review of 3/20/24, following an experience of 3/11/24 by CLETUS G.

• 5 / 5 1

  

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  Awesome product!!!!

  Review of 3/18/24, following an experience of 2/29/24 by RYAN S.

• 5 / 5 1

  

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  As always, Gracious Style is my source for the best of Italian tableware that was designed by the great Gio Ponti.

  Review of 3/15/24, following an experience of 3/6/24 by NANCY Q.

• 5 / 5 1

  

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  I was so grateful to find the items I was looking for as I had searched other sites and couldn't find them - delivery was quick and relatively easy.

  Review of 3/14/24, following an experience of 2/12/24 by CLAIR M.

• 5 / 5 1

  

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  I was very happy to see my order finally arrive! I purchased this as a Christmas gift and will hold on to til her birthday in July! It is beautiful and I know she will love it

  Review of 3/13/24, following an experience of 2/25/24 by MARCIA B.

• 5 / 5 1

  

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  The wide variety of items you offer always makes it easy for me to shop for what I need.

  Review of 3/13/24, following an experience of 3/3/24 by JANET T.

• 5 / 5 1

  

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  Fast and efficient delivery.

  Review of 3/8/24, following an experience of 2/27/24 by CARMEN G.

• 5 / 5 1

  

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  We love the whiskey glass and holder to keep the chill. Beautifully made. Thank you

  Review of 3/7/24, following an experience of 2/27/24 by LINDA T.

• 5 / 5 1

  

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  Quick shipping and beautiful items!

  Review of 2/29/24, following an experience of 2/21/24 by ASHLEY M.

• 5 / 5 1

  

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  I always have great service at Gracious Style. I appreciate the rewards program. You always seem to have the product that I am looking for, and such a variety.

  Review of 2/28/24, following an experience of 2/9/24 by OMER H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  This was my second order with Gracious Style and I could not be more pleased. Finding what I wanted on their website was easy enough. Items arrived at my home in perfect condition and in a timely fashion. Looking forward to more purchases in the future.

  Review of 2/28/24, following an experience of 2/16/24 by SEAN M.

• 5 / 5 1

  

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  I called the contact number to find out if I could get several items in a short amount of time for a brunch I was hosting. The representative said she would check with the local distributer and email me if the items were available and could be shipped in time. I received the email the next day and ordered the items. They arrived safely and early having been very carefully packed. I’m so appreciative of service like this in this age of automated, endlessly nested web site contact bots. Thank you, Gracious Style, for making my table setting extra special on such short notice.

  Review of 2/18/24, following an experience of 2/9/24 by LISA M.

• 3 / 5 1

  

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  Communication could be improved. Did not know it would take so long to receive order. Shipping information not easy to get. Products did come.

  Review of 2/18/24, following an experience of 2/9/24 by ROBERT J.

• 5 / 5 1

  

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  I had a good experience with gracious style! Shipping was fast and communication was great!

  Review of 2/16/24, following an experience of 2/6/24 by AMY J.

• 5 / 5 1

  

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  I ordered the Mottahedeh Tobacco Leaf rim soups. They were ordered and delivered promptly. I always enjoy doing business with gracious style because of your service and reward program.

  Review of 2/9/24, following an experience of 1/31/24 by ALEXANDER H. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  I ordered a tray in December with 2 day shipping. The tray arrived at the end of January and I was never refunded my shipping costs. Will not order from gracious style again

  Review of 2/7/24, following an experience of 1/19/24 by GIANNI O. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for writing us a review. We have notified our accounting to refund the shipping cost. You may always send email us an email for any discrepancy.

• 5 / 5 1

  

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  Glad to find this website.

  Review of 2/6/24, following an experience of 1/26/24 by JEANETTE C.

• 5 / 5 1

  

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  I always order from Gracious Style. Easy and dependable.

  Review of 2/6/24, following an experience of 1/26/24 by CLEMMIE F. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very beautiful plates. I ordered dinner and salad plates in 4 different colors (all with gold trim). They all are looking great. So much fan to mix them. Shipping wasn't fast, but it worse to wait. Everything was packaged very well. No broken pieces. I am planning to order tea cups and teapot in the future.

  Review of 2/2/24, following an experience of 1/24/24 by IRINA W.

• 5 / 5 1

  

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  Very beautiful plates. I ordered dinner and salad plates in 4 different colors (all with gold trim). They all are looking great. So much fan to mix them. Shipping wasn't fast, but it worse to wait. Everything was packaged very well. No broken pieces. I am planning to order tea cups and teapot in the future.

  Review of 2/2/24, following an experience of 1/24/24 by IRINA W.

• 5 / 5 1

  

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  Such amazing customer service. They're extremely responsive and helped me get organized with a huge order of around 50 items. Their attention to customer service trumps the issues I had (manufacturer sent me the wrong glasses so we had to work out an exchange, and their shipment tracking details is not user).

  Review of 2/1/24, following an experience of 1/23/24 by ANA S.

• 4 / 5 1

  

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  It was easy to place my order and my order arrived quickly.

  Review of 2/1/24, following an experience of 1/22/24 by LAMONT B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The order process was easy to navigate. Great service and I would highly recommend.

  Review of 1/28/24, following an experience of 1/10/24 by KIMBERLY H.

• 5 / 5 1

  

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  Love the high ball glasses. So happy Gracious Style could get them. Arrived safely.

  Review of 1/27/24, following an experience of 1/10/24 by TANYA F.

• 5 / 5 1

  

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  Item was as stated…appreciated the 15% discount

  Review of 1/26/24, following an experience of 1/17/24 by CHARLES C.

• 5 / 5 1

  

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  The vase was packaged well and arrived on time safe and sound.

  Review of 1/26/24, following an experience of 1/9/24 by CAROL H.

• 5 / 5 1

  

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  I ordered a Simon Pearce item from a large luxury retailer and they canceled my order because it was outbof stock. They did not bother to ask itbi would wait for them to order another one so I was not pleased. I then ordered from Gracious Style and they followed through and were able to deliver the order so I was very pleased. It took longer than the initial estimate but they provided updates and I am pleased overall.

  Review of 1/20/24, following an experience of 1/11/24 by LOUIS Z.

• 5 / 5 1

  

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  Everything was smooth and easy

  Review of 1/19/24, following an experience of 1/10/24 by PETER M.

• 5 / 5 1

  

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  Beautiful china and great shipping.

  Review of 1/17/24, following an experience of 1/1/24 by JAMES K.

• 2 / 5 1

  

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  An inordinate delay in shipping your product causing it to arrive after our Christmas visit at our daughter’s house in Brentwood TN after we had returned home to Florida. Cannot rate products as I am awaiting shipment from my daughter.

  Review of 1/9/24, following an experience of 12/28/23 by RICHARD P.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us a review. Before shipping the order, we sent an email dated December 15, 2023, that the estimated ship date will be December 27. The order was shipped on time and delivered December 30th.

• 5 / 5 1

  

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  This order was a special order and the follow thru was amazing. Although not available for Christmas, I was informed of that, it arrived right afterwards. Just great customer correspondence with perfect tracking. A really well handled transaction..I will be back. Thank you

  Review of 1/9/24, following an experience of 1/1/24 by CYNTHIA F.

• 5 / 5 1

  

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  Everything was self explanatory and clear. No problems.

  Review of 1/9/24, following an experience of 12/30/23 by DEBBIE M.

• 3 / 5 1

  

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  Very slow to ship

  Review of 1/4/24, following an experience of 11/22/23 by MARTIN P.

• 5 / 5 1

  

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  It was a gift they loved!

  Review of 1/3/24, following an experience of 12/14/23 by ALICE S.

• 1 / 5 1

  

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  Terrible communication on product availability and shipping dates

  Review of 1/3/24, following an experience of 12/13/23 by CHANDLER S. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for taking the time to leave us feedback. However, I would like to again clarify what we have explained to you in the email. You placed the order on November 29, 2023 and we sent you an email that your order has an estimated shipping date of December 14, 2023. As mentioned on our website, we do our best to ship your items within one week. Some items may be back ordered, or they may have to be special ordered from the factory. In those cases, we will notify you of the expected ship date by email. From the time an item is shipped, shipping via Ground Service generally takes up to 7 business days, while shipping via Second Day Air service takes about 2 business days. Your order shipped on December 13, 2023 and delivered on December 21. 2023.

• 5 / 5 1

  

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  I was truly so impressed by the quality of these Napkin Rings. Stunning

  Review of 1/3/24, following an experience of 12/14/23 by SUSAN K.

• 5 / 5 1

  

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  I’m excited to give these as gifts tomorrow. I love mine and can’t wait to use them

  Review of 1/3/24, following an experience of 12/14/23 by TERRI O.

• 5 / 5 1

  

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  The Silver Lake tea lights were out of stock on the Simon Pearce website. I wanted them for a holiday display and found them here. Came in time for the holidays and looked wonderful!

  Review of 12/30/23, following an experience of 12/21/23 by SANDRA C.

• 5 / 5 1

  

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  Great inventory

  Review of 12/30/23, following an experience of 12/21/23 by HEATHER B.

• 4 / 5 1

  

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  The item that I purchased is not the item that I got. It is no longer carried by the manufacturer. Unfortunately it’s taken multiple calls to get through to customer service but I’m hopeful that when the manufacturer returns in early January, they will issue the return label and all will be well. Thank you.

  Review of 12/28/23, following an experience of 12/11/23 by CRISTY H.

• 1 / 5 1

  

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  Bad customer service The box is opened

  Review of 12/26/23, following an experience of 12/14/23 by SALMA Z. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for taking the time to leave us feedback. We are sorry to hear about your experience. However, we did not receive any email from you. If you would like to return the order, please feel free to email us and we will be glad to further assist you.

• 5 / 5 1

  

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  Great service, very reliable

  Review of 12/26/23, following an experience of 12/14/23 by RAFFAELA P.

• 5 / 5 1

  

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  Easy to find what I needed and to process my order.

  Review of 12/22/23, following an experience of 12/13/23 by DEBORAH M.

• 5 / 5 1

  

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  Excellent!

  Review of 12/21/23, following an experience of 12/12/23 by M L.

• 5 / 5 1

  

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  All the gifts ordered have been delivered. TY

  Review of 12/20/23, following an experience of 12/11/23 by YVONNE M.

• 5 / 5 1

  

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  Great service. Continue to place orders with Gracious Style.

  Review of 12/19/23, following an experience of 12/9/23 by STEPHANIE K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I rely on their quality.

  Review of 12/17/23, following an experience of 12/8/23 by CHARLOTTE N.

• 5 / 5 1

  

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  The service was excellent. My item came in a very timely manner and was expertly packaged. I highly recommend ordering from this company.

  Review of 12/13/23, following an experience of 11/25/23 by NANCY B.

• 3 / 5 1

  

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  The curtain rod hooks are not the same color as the rod (has a red undertone) whereas the rod is a true antique gold. I have not hung curtains yet so I’m not sure how noticeable it will be.

  Review of 12/12/23, following an experience of 12/1/23 by ISABELLA S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent products and service. i would recommend this site to anyone..

  Review of 12/12/23, following an experience of 12/1/23 by CASPER S.

• 2 / 5 1

  

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  Two weeks to receive my order seems to be standard with Gracious Style. This is simply too long. Your competitors do not take this long! Once I finally received my order, it was the wrong item/completely different finish. I then had to PROVE that I, indeed, received something different than I ordered. Where is the customer service in that? And now, the item that I DID order is just going into production, so I will be doing well to receive it by mid-January!

  Review of 12/12/23, following an experience of 11/30/23 by MARY S.

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us feedback. We are sorry that you received the incorrect item. You wrote us on December 4th and we replied immediately on the same day. On December 5th, you sent us photos of the wrong item and on December 6th, we sent you the prepaid return label. As mentioned on our last email, we are happy to send a replacement unfortunately, the item is out of stock and won't be available until mid-January. We have not received a response from you on how you wish to proceed. We will gladly refund your order or send a replacement once it becomes available. Please feel free to reply to our email and advise on how you would like to proceed. Thank you.

• 5 / 5 1

  

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  I have ordered two custom tablecloths from Gracious Style, ame both are so lovely! They are beauty and very high quality.

  Review of 12/7/23, following an experience of 11/28/23 by KRISTIN S.

• 5 / 5 1

  

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  Ordered and received promptly with updates. Much appreciated. Very special piece that was received warmly. Many thanks!

  Review of 12/2/23, following an experience of 11/15/23 by CHARLES L.

• 4 / 5 1

  

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  Good quality products but the $15 shipping is a lot, considering the prices charged by Gracious Style. My order also took far too long to be delivered.

  Review of 12/1/23, following an experience of 11/22/23 by BARBARA A C.

• 5 / 5 1

  

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  Easy to order, swiftly delivered, exactly what we wanted. A perfect experience with gracious style

  Review of 11/27/23, following an experience of 11/17/23 by JUDITH G.

• 4 / 5 1

  

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  this ornament is one of the 12 days of Christmas. it would be nice ify our website showed all 12 days, those retired, and those still available and costs.

  Review of 11/23/23, following an experience of 11/14/23 by LAWRIE D.

• 3 / 5 1

  

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  Bad communication - 1 item was backordered for months with no initial reporting of that or updates except for recurring postings against my credit card.

  Review of 11/22/23, following an experience of 11/10/23 by JACQUELYN S.

• 5 / 5 1

  

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  Found what I wanted at a fair price. Prompt confirmation. Swift shipping.

  Review of 11/22/23, following an experience of 11/13/23 by ROBERT F.

• 5 / 5 1

  

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  I sent the large 14" Ricco Deruta pasta bowl for a wedding gift. they loved it!

  Review of 11/14/23, following an experience of 11/5/23 by LEE-ANN S.

• 5 / 5 1

  

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  The navigation on the site was straight forward and quite easy, as were the delivery updates, making the experience a pleasant one.

  Review of 11/12/23, following an experience of 11/3/23 by DAVION P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I purchased a rug which I love. When I purchased it, I was told it would arrive in about 6 weeks. When the 6 weeks passed, I contacted customer service to see when I could expect it to ship. What impressed me about Gracious Style is that my emails were answered the same day. They even contacted the manufacturer to see when the rug would ship.

  Review of 11/12/23, following an experience of 11/3/23 by SUSAN M.

• 5 / 5 1

  

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  Unique and stunning jacquard pattern. Can’t wait to use at special dinner.

  Review of 11/10/23, following an experience of 11/1/23 by MARY C.

• 5 / 5 1

  

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  Ordered 1 set of flatware and 4 salad forks. They are beautiful and go perfectly with my Tuscan Dinnerware.

  Review of 11/7/23, following an experience of 10/21/23 by KATHRYN K.

• 5 / 5 1

  

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  i ordered a set of placemats as a gift and got such massive thanks that i decided to order another set!

  Review of 11/7/23, following an experience of 10/26/23 by REBECCA C.

• 5 / 5 1

  

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  Very happy with. Ordering more.

  Review of 11/7/23, following an experience of 10/21/23 by JULIA A.

• 5 / 5 1

  

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  Great, reputable website with a lot of quality products.

  Review of 11/7/23, following an experience of 10/18/23 by SALLY H.

• 5 / 5 1

  

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  Everything arrives undamaged and in a timely manner. Great selection.

  Review of 11/3/23, following an experience of 10/25/23 by MARY M.

• 3 / 5 1

  

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  Shipping was slow, product dimensions listed on the website were incomplete (did not provide interior dimensions) and return shipping cost me $100. Don't buy unless you're dead certain of every detail.

  Review of 11/3/23, following an experience of 10/18/23 by KATHLEEN C.

• 5 / 5 1

  

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  I needed to change the quantity of my order and I was very impressed by the prompt and professional response of the Customer Service representative to my need.

  Review of 11/2/23, following an experience of 10/12/23 by LINDA R.

• 5 / 5 1

  

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  Easy ordering and while my order took about 3 weeks to ship I was informed of the status each step of the way. Easy interface to ask questions and check the order. Package arrived in the estimated timeline and products were secured and undamaged.

  Review of 11/2/23, following an experience of 10/12/23 by KATY F.

• 5 / 5 1

  

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  I love the turkey magnifier 🔎

  Review of 11/2/23, following an experience of 10/6/23 by WILLIAM M.

• 3 / 5 1

  

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  I have not received my pillow. Seems that they don't communicate unless you ask, not sure when I will receive, but I ordered three weeks ago. I actually asked for an update, and it should be next week, but it has not actually shipped yet.

  Review of 11/2/23, following an experience of 10/11/23 by DAWN S.

• 3 / 5 1

  

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  THE ORDER CAME IN GOOD CONDITION THE ONLY COMPLAINT I HAVE IS YOU NEED TO IMPROVE ON THE ZIPPERS. YOU NEED BETTER QUALITY.

  Review of 11/2/23, following an experience of 10/25/23 by ALFORD B. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Unfornatley the center of these plates is so small my sister (they were a gift) can't use them for appetizers. The food would be up in the rim of the plate. That being said she went to return them and the FedEx charge would have been $25,00 US to send them back. She refuses to pay that much to return them so she is just keeping them and most likely throw them in the trash since they are unusable (to her). I should have read the return policy more carefully, since I would never send a gift where the recipiant may have to pay to return them. Sad, but I will never order from this company again.

  Review of 11/2/23, following an experience of 10/9/23 by CARRIE R.

• 5 / 5 1

  

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  Received my order very quickly. All packaging was satisfactory. Happy with all. Second time I’ve ordered from and all ok!! Thanks.

  Review of 11/2/23, following an experience of 10/13/23 by PATTY C.

• 5 / 5 1

  

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  beautifully made

  Review of 11/2/23, following an experience of 10/21/23 by DIANA C.

• 5 / 5 1

  

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  I like their product line-up very much and their customer service is stellar. I had to return an item that didn't quite measure up to what I had seen online, and they were very accommodating. I wouldn't hesitate to purchase from them again.

  Review of 11/2/23, following an experience of 12/19/22 by WANDA N.

• 5 / 5 1

  

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  great experience and looking forward to using my new decanter

  Review of 11/2/23, following an experience of 10/21/23 by MICAH R.

• 5 / 5 1

  

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  Beautiful piece. Quick delivery

  Review of 10/19/23, following an experience of 10/11/23 by CHARLES N.

• 5 / 5 1

  

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  I was pleased with the quality and fast delivery of my fall napkin ring holders.

  Review of 10/18/23, following an experience of 9/30/23 by LINDA C.

• 3 / 5 1

  

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  For an order of a simple knife it took five weeks for it to ship. I think this is a bit excessive for the time it takes to pack and ship a single knife.

  Review of 10/14/23, following an experience of 10/4/23 by HEATHER O.

• 3 / 5 1

  

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  The product we ordered is of high quality and we are happy to have received them. But - the order was placed in August and delivery was made in October. Between August and October I had no updates from Gracious Home. Once contact was made it was acknowledged that shipment would be made in October. Once that problem was solved, a delivery problem surfaced. On this the service department was really terrific, above and beyond it trying to track down the UPS package. Planets in retrograde I guess.

  Review of 10/13/23, following an experience of 10/4/23 by MOIRA M.

• 5 / 5 1

  

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  Great communication. Lovely choices.

  Review of 10/10/23, following an experience of 9/20/23 by SUE P.

• 5 / 5 1

  

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  The placement are very beautiful. I have not used as yet, but can't wait for an occasion

  Review of 10/6/23, following an experience of 9/14/23 by JUDY A.

• 5 / 5 1

  

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  Beautiful pillows and a fun anniversary/bridal shower/wedding gift.

  Review of 9/29/23, following an experience of 9/18/23 by LISA G.

• 4 / 5 1

  

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  I was happy with my order and with the customer service. The only thing that was confusing was that I received an email that said something about items being out of stock. It made me believe that my item was out of stock so then I ordered it from another retailer. Apparently the out-of-stock message I received was just boilerplate copy. But it was confusing.

  Review of 9/29/23, following an experience of 9/15/23 by MICHELE L.

• 5 / 5 1

  

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  Received the furniture in a very timely fashion. Good communication with me on delivery via email and phone. Very easy to work with the delivery folks and I felt informed on the arrival of the furniture!

  Review of 9/29/23, following an experience of 9/14/23 by SUSAN F.

• 5 / 5 1

  

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  Took a few days to ship my items but they made it to Canada in one piece.

  Review of 9/29/23, following an experience of 9/14/23 by STEPHEN K.

• 5 / 5 1

  

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  I love the quality of the products and great customer service. I ordered Bodrum fall leaf napkin ring holders. They are gorgeous. Fast delivery. Love their website. Linda

  Review of 9/29/23, following an experience of 9/8/23 by LINDA C.

• 2 / 5 1

  

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  I ordered these mugs as a set of 4 on July 3rd. When I only received 3, I called and was told one mug was back ordered til September 5, even though it was presented as a set of 4. I looked up my order after 9/5 and the date was again delayed to October, so I cancelled the order and bought the one mug elsewhere. There was never any correspondence explaining the delay…it was up to me to follow through on my own. Poor customer service!

  Review of 9/29/23, following an experience of 9/7/23 by EMMETT O. *

  *Pseudonymized data at the request of the author

  Answer by graciousstyle.com

  

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  Thank you for taking the time to write us a review. There are a few inaccuracies in what you've described. 1, We sent you an email to notify you that the remainder is on backorder. 2, We also sent you an email on a regular basis with any delay pertaining to the remaining item.

  Answer by Emmett O

  

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  no you did not. i had to look up the order myself to see what was happening. i even called to inquire why i didn’t receive the “set of 4” (i assume one was broken during packing). when i looked up the order on 9/5, it showed a further delay of an October date, which prompted my cancellation of the order.

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