Customer reviews for graciousstyle.com

Customer reviews

• 3 / 5

  

  Edit Flag

  The product is decent - I ordered two replacement place settings for my 24 year old stainless - it is not as heavy as the original, but that is ok. The biggest issue is the lack of communication, delayed response, three months from order to receipt.

  Review of 12/1/22, following an experience of 11/18/22 by JACKIE H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Called about now receiving all of order at 1 time, was informed that I could return my order within 30 days once I received all of my order. When I tried to return my complete order was informed that only 1 item could be returned due to the 30 day return policy. Please in give customers the correct information when they call !!!!!!

  Review of 11/27/22, following an experience of 10/27/22 by KRYSTINA M. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  I ordered this item in May 2021 and did not receive it until November 2022. I know that there have been numerous pandemic related delays, but a year and a half to receive the order is a bit excessive. Communication from the company could have been better.

  Review of 11/27/22, following an experience of 11/4/22 by KEEGAN S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Quick shipping. Item as advertised.

  Review of 11/27/22, following an experience of 11/9/22 by HUDSON P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Prompt delivery. Nicely packed without plastic, very secure. Thank you.

  Review of 11/18/22, following an experience of 11/2/22 by CHARLEY P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Great selection of French linens but pretty pricey. What I paid $180 for in France was $275 from them. But only place I could find what I wanted so I bought it!

  Review of 11/18/22, following an experience of 11/2/22 by MARGRET S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  excellent response, quick delivery, easy website to navigate

  Review of 11/18/22, following an experience of 10/24/22 by MANDY B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  It took longer than I expected.

  Review of 11/18/22, following an experience of 10/28/22 by QUINTEN O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The plates arrived packed well with no breakage.

  Review of 11/18/22, following an experience of 10/28/22 by SERENA W. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I received the wrong items and have not heard back from them

  Review of 11/18/22, following an experience of 10/26/22 by MUHAMMAD H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Perfect matched my set

  Review of 11/18/22, following an experience of 10/26/22 by FAUSTO S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Gracious Style is a real store with real people who care about your order. I have purchased from them several times this year (2022.) My products always arrive in great condition, just as ordered and expected. Don't be afraid to buy from them- they are wonderful!

  Review of 11/18/22, following an experience of 10/28/22 by DAMEON S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Prompt delivery. Beautiful product.

  Review of 11/18/22, following an experience of 10/24/22 by EULA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I received excellent customer service in resolving a problem with my recent order. I had received two of the same teapot, one of which turned out to be defective. I contacted Gracious Living about the problem and they were very helpful in getting it resolved with the manufacturer, who quickly sent a replacement. The customer service team at Gracious Living was very responsive and professional.

  Review of 11/18/22, following an experience of 10/31/22 by HAILIE A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Wonderful selection. Received my dinner plates promptly.

  Review of 11/13/22, following an experience of 10/21/22 by TREVOR L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The items received so far have been in perfect condition and just as beautiful as I imagined.

  Review of 11/13/22, following an experience of 10/25/22 by BRENNA Z. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very professional and communicative company to deal with. I would say outstanding customer service.

  Review of 11/13/22, following an experience of 10/24/22 by DELPHA R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  I am happy with the product and service. Took a bit longer than I expected but I was willing to wait.

  Review of 11/13/22, following an experience of 10/25/22 by ELYSE B. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  After waiting two months, I finally received this beautiful table with a crack across the entire table. The packaging was intact. So it was either shipped cracked or cracked during shipping. What a major disappointment. Lastly, the table was delivered to the curb by one delivery person. This table is amazingly heavy. I had to call a few friends to help get it into the house and put it together. I can’t imagine how you can spend $1,600 on a table and it be delivered to the curb. Also, I was shocked that it was delivered by one person based on the weight.

  Review of 11/13/22, following an experience of 10/12/22 by BENNIE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great selection and quick shipping

  Review of 11/13/22, following an experience of 10/25/22 by EDWARD E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Love the taste level on this website

  Review of 11/10/22, following an experience of 10/11/22 by HASKELL A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  It took a long time to arrive and the product wasn’t what I expected…

  Review of 11/10/22, following an experience of 10/13/22 by LAURENCE D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Possibly the worst company i have ever dealt with. Horrible customer service. No replies. Took 6 months to get my item.

  Review of 11/10/22, following an experience of 10/18/22 by BROOKE B. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  Did not arrive timely

  Review of 11/10/22, following an experience of 10/10/22 by NEWTON F. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  I was disappointed when the color of the leather desk accessories did not match the leather desk chair. Then, it cost me $30 to ship the items back.

  Review of 11/3/22, following an experience of 10/7/22 by VINCENZO T. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Gracious Style did not send me a notice that an item (which was ordered in March) was shipping in October and I had no idea that it was shipping. If I had known, I would have cancelled the order. The REFUSED to even consider taking a return or providing any additional discount as I had already ordered a replacement product. DON'T ORDER FROM THEM. You can find the same items for the same price at other websites that will accept returns. I CANNOT RECOMMEND GRACIOUS STYLE AND WILL NOT USE THEM IN THE FUTURE.

  Review of 11/3/22, following an experience of 10/2/22 by MARCOS B. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  I placed an order, received a confirmation email and thereafter I heard nothing about my purchase. I waited about a month and called and was told the item was out of stock but it might possibly available a month later. An email notifying me of the delay should be standard practice. I mentioned that to representative I spoke to but she did not seem to care and offered no apology. Unprofessional!

  Review of 11/3/22, following an experience of 10/13/22 by KELLIE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Gracious Style went so beyond expectations. Not my first order from and certainly not my last. The Hydrangea Vase was back ordered for a number of months and I had given up hope. Wonderful news that they were able to locate and ship it. I am try,y impressed with the staff and their company.

  Review of 11/3/22, following an experience of 10/13/22 by JAY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  This order arrived on a timely basis and was complete. Happy customer here.

  Review of 10/31/22, following an experience of 10/12/22 by AMELY D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  My order took over 6 months to get fulfilled. There is no customer support available. I could not even cancel the order. I needed it for an event several months back. During that while guile I could have purchased from another store.

  Review of 10/31/22, following an experience of 10/9/22 by KATHLYN C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Ordered item in spring, took over four months with my account being constantly charged and credited. I should have received an email from you asking if I still wanted the product.

  Review of 10/30/22, following an experience of 9/28/22 by OSBORNE P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  We got exactly what we purchased - a Herend figurine. However, for a $660 figurine we were shocked to receive it in a shipping box with bubble wrap secured to the figurine with packing tape. This was a gift and it was very surprising not to have any kind of inner box at all. Having to scramble to find any kind of decent presentation was unacceptable at this price point. Felt a bit like we bought it off eBay rather than paying full price for a previous figurine. That was disappointing and I’m very glad we didn’t have it shipped directly to the recipient.

  Review of 10/28/22, following an experience of 9/27/22 by DAMON C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Speedy delivered thank you very much very beautiful product

  Review of 10/28/22, following an experience of 10/2/22 by REBECCA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Good communication and great products and prices.

  Review of 10/28/22, following an experience of 9/28/22 by ROBERTO D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I received notication when my delivery would arrive. It came on time and was very well packed. I am very pleased!

  Review of 10/28/22, following an experience of 9/28/22 by MATTEO W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Your selection of the Guisti items was larger than at other sites. Your website was easy to navigate. Once thing I would change...... I had no communication from you as to when to expect delivery. When it did arrive, it was a surprise. Better communication with the customer regarding delivery would be something for you to revisit.

  Review of 10/28/22, following an experience of 9/27/22 by BONNIE H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I finally got my glasses and I love them, so does my son and husband and I would order a dozen more but it took 7 months to get and your customer service was too slow to respond and to tell me what was going on with my order.

  Review of 10/28/22, following an experience of 10/5/22 by ADOLPHUS K. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I will never order from Gracious Style again. I ordered many items and had a problem with a couple of items such as being sent the wrong thing and damaged product. Gracious Style was impossible to work with so I went directly to the company who produced the product and received better service from them.

  Review of 10/26/22, following an experience of 10/2/22 by LONZO Z. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  It was easy to find what I wanted and to order. There was good communication about my order and the quality of the item was excellent!

  Review of 10/25/22, following an experience of 9/25/22 by DORIS R. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  I ordered the glass pictured, a stemless martini. After a significant wait I received the package from Gracious Style. Not only was it broken, it was the wrong one! Stemmed, not stemless. Having emailed the requisite 6 pictures of the glass and packaging, I then was obliged to wait 10 days before getting the okay to return the order for refund. Now I have to wait up to 3 weeks to get my money back. Couldn’t be less satisfied - will never take my business to Gracious Style again.

  Review of 10/25/22, following an experience of 9/28/22 by ENOLA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great selection and amazing prices. Everything was packed to perfection.

  Review of 10/22/22, following an experience of 9/29/22 by VERNA C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I wish I could of had something better to say. But I am not a fan of your company. I placed an order last year. I did it on line. It was simple and easy to navigate. I had also compared the same item from other vendors. Your company had a better discount, so I placed the order. I called after I placed the order to see when the sideboard was going to be delivered. The young lady said it could take up to a year. I was floored. I asked why it would take so long. It was not a custom order. Other vendors have the same sideboard. At that point I asked her to reverse my payment and cancel the order She said that I was charged. That it is charged if it was shipped. I asked if there was anything else I needed to do to have the order cancels , and she replied no. This year I received an email saying this item was shipped out. I called early in the morning as soon as o read my email. No one picked up, so I left a message explaining how I canceled this item a year ago. Later that day a man had called telling me I had to keep the Sideboard. I explained they I already brought one. That I was not willing to wait a year . I had needed it before thanksgiving 2021.He was not listening to me and started to raise his voice. I told him that he needed to resolve this issue with his employees. But he continue to speak over me. Then he said I would have to wait at home until the order came , then I was to tell them that I was refusing the order. I was not happy to be put in a situation. Was I supposed to seat everyday waiting. I told him you need to call the shipping company. The conversation did not end well. I got several text from him. He said he could not stop them. Several days later the shipping company called me to ask when could they deliver the sideboard. I explained this was an order from a year ago that was canceled and I was instructed to refuse this item. The next day I contacted my bank about my credit card charge.They said they didn’t receive a charge. Later that day my bill came in and there was a charge. I contacted the store and spoke to someone who said no problem I would get my refund. Then I received an email telling me that I couldn’t cancel this order and I can get a 20% discount. Where am I supposed to put it. This is crazy the amount of time I have to take to fix an issue that was not my problem!! The same day I called my bank and explained everything that had happened. The said they would look into this matter. A few days later I got an email sayin

  Review of 10/22/22, following an experience of 9/20/22 by MAUDE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I enjoyed the follow-up to my orderly that assured me that my item would arrive.

  Review of 10/22/22, following an experience of 9/22/22 by ERYN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Good

  Review of 10/7/22, following an experience of 9/20/22 by WILLARD B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I was so excited to find the Cat Pitcher that was the same one used to serve water in a café in Paris! I got exactly what I wanted and was so pleased with the service and communication around the availability and shipping time. Thank you!

  Review of 10/6/22, following an experience of 9/19/22 by HILDEGARD R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very good experience with the shopping and the product.

  Review of 10/6/22, following an experience of 9/27/22 by SABINA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Well done. Received soon after placement of order. Well packaged. Producr is as described. Good company.

  Review of 10/2/22, following an experience of 9/23/22 by ANGELA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The picture frame is beautiful and shipping was quick. Very happy with the experience.

  Review of 10/1/22, following an experience of 9/21/22 by CORNELL T. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  the box of goods is at home but i am away until next month. sow this product in an hotel in Greece. my hope it looks the same..

  Review of 10/1/22, following an experience of 9/23/22 by BROOKS B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  excellent customer service and fast shipping. I love these plates!

  Review of 9/30/22, following an experience of 9/13/22 by AMANDA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Good service

  Review of 9/29/22, following an experience of 9/20/22 by LINDA G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great service.

  Review of 9/27/22, following an experience of 8/31/22 by LEONOR J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Most improved with speeding delivery 100 top on prouna products and I start order more because I truly appreciate with thier speeding delivery

  Review of 9/27/22, following an experience of 9/7/22 by BRITNEY H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  This was a wedding gift! The couple that I bought it for loves it!

  Review of 9/27/22, following an experience of 9/6/22 by ANGELICA M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Products took over a month to arrive and some were scuffed.

  Review of 9/27/22, following an experience of 9/2/22 by KALI S. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  The good news is that you had what I wanted, and delivered it. The bad news is that it took 2 months.

  Review of 9/27/22, following an experience of 9/1/22 by TRESSA S. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I was charged back on the shipping with my one item return. Really! The order had two items and I returned one. How fair is that and I paid to return it.

  Review of 9/18/22, following an experience of 8/17/22 by JEVON F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Trustworthy and great packers - always dishes arrive in great condition! Thank you

  Review of 9/18/22, following an experience of 8/26/22 by JACYNTHE J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The site was easy to navigate, and they had the Mottahedeh bird plates I was looking for and the matching platters. While the shipping took longer that I preferred, the site was prompt with my shipping update requests. I finally have my plate wall hung and it is stunning! Thank you!

  Review of 9/18/22, following an experience of 8/19/22 by HOPE B. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  The product arrived bent. Packing was questionable.

  Review of 9/4/22, following an experience of 8/3/22 by DAPHNE D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Awesome service!

  Review of 9/4/22, following an experience of 8/24/22 by MADELINE L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very positive online experience. I was kept in the loop as to when to expect delivery of my purchase. Items were carefully packed.

  Review of 9/4/22, following an experience of 8/9/22 by AMERICO C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  The order arrived in a very timely fashion and in perfect condition.

  Review of 9/4/22, following an experience of 8/14/22 by VINCENZO M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Was very pleased with my item which was excellently packed - it was a crystal champagne flute - which was so important. Thanks also for the prompt delivery!!

  Review of 9/4/22, following an experience of 7/18/22 by RANDALL H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Everything was good I love the table

  Review of 9/4/22, following an experience of 8/25/22 by JODY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Initially the manufacturer shipped wrong item. I contacted Gracious Style customer service and they sent me return label and instructions. It took several days for the process but they stayed in touch throughout. I mailed back incorrect item and correct arrived two days later. The vase itself gorgeous. A real test of customer service occurs at times such as these. Excellent service.

  Review of 9/4/22, following an experience of 8/10/22 by JAUNITA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Everything is fine and I’m happy with my purchase!!

  Review of 9/4/22, following an experience of 8/25/22 by CARLETON C. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  Loved the idea of Gracious Style and was excited to find such a well curated collection of fine home goods. Great quality is certainly worth the price. The bathroom accessory that we ordered was beautiful but the color didn’t go so we had to return. At that point, we paid $25 to ship it back plus their policy is to deduct further shipping from the refund since they shipped it to us for free. That policy alone will prevent us from trying their products ever again. It is difficult to tell from online pictures which we understand, but to have such expense to return an item isn’t worth it.

  Review of 9/4/22, following an experience of 8/10/22 by ELVA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  After placing my order, I was nervous as there were several bad reviews on the Internet; however, my experience was terrific. I placed an order for two chairs and within 2.5 weeks, it arrived. I asked for shipping updates and within 24 hours was given an update. I think most of the bad reviews were during Covid when supply chain was a mess.

  Review of 9/4/22, following an experience of 8/23/22 by MODESTO B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  easy ordering and high quality products

  Review of 9/4/22, following an experience of 8/24/22 by MEKHI S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Lovely and good quality rug. Company was very easy to deal with and shipped quickly.

  Review of 9/3/22, following an experience of 8/2/22 by MARCIA H. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  Nice product but..... Takes months to get it they should have back up items on shelves to send package quicker 3 to a week like all other stores do not months to get it

  Review of 9/3/22, following an experience of 7/28/22 by CHARITY A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Gracious Style was very responsive to my queries regarding the tracking and delivery of my order. They were timely and helpful.

  Review of 9/3/22, following an experience of 8/11/22 by DASIA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  After awaiting my John Richards sculptures they arrived and are beautiful - good pricing although I did have to put them together which was easy and get rid of large boxes and freight pallet - but overall excellent purchase

  Review of 8/26/22, following an experience of 7/27/22 by NIA J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Graciousstyle.com is helpful and easy to contact with questions. They give timely responses.

  Review of 8/26/22, following an experience of 8/4/22 by MAUREEN H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I paid for overnight shipping and they told me after it would not ship overnight AND I won't get my money back for the overnight shipping. I asked to cancel the order and they shipped it out anyway. They rerouted the package back and I still have not received a refund (its been two weeks)

  Review of 8/26/22, following an experience of 7/27/22 by TITO D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I saw an Ad got these chairs on Google that read “Set of 2 essential for living tapestry counter stools for $949” free shipping. I was so excited. I I ordered 4 chairs, 2 sets of 2 for $949. I only received 2 stools and was told they were $949 each. I couldn’t return or exchange or cancel the order. There was no way I was going to pay $949 each when I saw them for less on multiple websites. I explained my situation with the person who answered the phone & I also emailed them with screen shots of the Ad, but I was told, that was their price and that was that. I’m extremely unhappy, and I’ve shown many people the ad and they agree with me, that it was false advertising. This company is horrible and I would never buy anything from them again.

  Review of 8/25/22, following an experience of 7/26/22 by DAMION C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Order and Delivery was fine. I thought that the faucets and levers were included based on original information on the website. Is that something that you sell separately.

  Review of 8/22/22, following an experience of 8/3/22 by DAMON C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  1) After I placed my order, they informed me that one of the items was unavailable. I never would have ordered from them had I known that before placing the order as this was a gift. The $35 shipping + $55 duty/ taxes (based on false information gracious style submitted to UPS) was certainly Not something warranted for $57 products. 2) They provided false information to UPS about what items actually shipped and the true value of items shipped. UPS then charged me an exorbitant amount for duties and taxes based on the (false) information they received from Gracious style. In all communications they simply stated…..As stated on our website, the customer may be charged duty and taxes…. AS THE CUSTOMER, I ASUMED CORECT INFORMATION OF VALUE AND PRODUCTS SHIPPED WOULD BE PROVIDED TO UPS. CLEARLY THAT WAS NOT THE CASE! I requested that they make their mistake right by sending me an item based on the value I was charged. They refused. I can only assume from this that they intentionally falsified the UPS invoice. I’m furious and will pursue. After contacting BBB it would appear that many complaints against this company have been made. I’m sorry I did not do research before. I Never would have ordered. I’ve never left a negative review for any company. This time, I will do everything in my power to make sure my experience does not become someone else’s experience as well. I will also continue communications with UPS escalation about falsified documents.

  Review of 8/22/22, following an experience of 7/5/22 by GENOVEVA K. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I cancelled this order back in May when I was notified of the delay in shipping so imagine my surprise when it arrived! I had already purchased a different lamp locally, and thus don't need this one. I kept it, rather than messing with the details of returning it, but I won't order from them again.

  Review of 8/22/22, following an experience of 8/2/22 by JOYCE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Would highly recommend

  Review of 8/16/22, following an experience of 7/20/22 by MAIYA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  exellent

  Review of 8/16/22, following an experience of 7/19/22 by ELDON C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Buyer beware! Very disappointed in the customer service! I accidentally ordered six lights for my kitchen island, instead of three. I asked if I could return The three unopened lights as I made a mistake. I also asked if I could have store credit, as I wanted to order many other products from this site for my new home construction. I was told no returns! This is disappointing!

  Review of 8/16/22, following an experience of 7/22/22 by KAILEY D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I love the item and gracioustyle was helpful when there were delivery issues with the manufacturer

  Review of 8/16/22, following an experience of 7/26/22 by DOLORES F. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  I ordered flatware for my daughter from a company in Portugal. The initial set for 6 arrived promptly but the extra pieces too about 10 months to get here. Maybe not your porblem but way too long to wait.

  Review of 8/13/22, following an experience of 7/13/22 by HAILEY O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Nice quality unfortunately it doesn’t quite match my other cutlery which is more dark red but it’s fine.

  Review of 8/13/22, following an experience of 7/12/22 by MALIKA P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Best price and easy website to find the fork I was looking for. I actually forgot about the order as it took quite awhile...but arrived and looks great. We can eat now without our hands. I would order again but maybe make sure I see a shipping date.

  Review of 8/13/22, following an experience of 7/13/22 by JAVIER S. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  Some interesting products but unresponsive customer service after many attempts. If I had known it would take 2 months to get my order, I would have understood but there was never an indication of the possible timing. Do better.

  Review of 8/13/22, following an experience of 7/20/22 by VESTA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Quick delivery.

  Review of 8/6/22, following an experience of 6/22/22 by CONSTANCE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Kati, in customer service was great. She went above and beyond to get our order here in time for my wife’s birthday. Great surprise! I’ll definitely do business with them again.

  Review of 8/6/22, following an experience of 7/19/22 by LESSIE H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  The item I ordered is also sold on Amazon. They have free returns you do not. I will advise everyone to not order from you. I ordered EASTER plates in APRIL and surprise they arrive at the end of JULY. I am stuck and DISSATISFIED

  Review of 8/6/22, following an experience of 7/14/22 by LUTHER G. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  They did replace a cabinet that was warped , it took 7 months though. It probably is not their fault with the shortages that are happening

  Review of 8/6/22, following an experience of 7/18/22 by KYRA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Everything about my transaction went smoothly! Will definitely purchase again

  Review of 8/6/22, following an experience of 7/17/22 by FERN L. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I will never order from Gracious Style again and have already told anyone who will listen about my terrible experience. I ordered 6 forks in February 2022 and then heard nothing. I sent requests for shipping updates twice over the months and both times I received replies back (after 2 week delays) that my requests were cancelled. I could not get in touch with a person and didn’t know whether that meant the order had been cancelled. In July I was emailed that my order had been shipped via UPS and that there would be a charge upon delivery. My $78 forks already had a $35 shipping fee. I was then charged $60.46 C.O.D. for 6 forks, to be delivered in 6 months. They seem to be a very sneaky company that avoids having to address customer issues.

  Review of 8/6/22, following an experience of 7/14/22 by NYAH K. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  I placed this order (for Cutipol Goa silverware) in November last year (2021). Not having received it after several months, I bought the silverware elsewhere and attempted to cancel the order. I was told I couldn't because 'it had already been packed'. the order finally arrived some eight months after I placed the order

  Review of 8/5/22, following an experience of 7/13/22 by MARCELLA M. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  Ordered a Regina Andrew lamp. It came damaged beyond use. I did receive good customer service and a new lamp was sent.

  Review of 8/5/22, following an experience of 7/5/22 by AVA L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  So happy to find my pattern and get three more place settings…

  Review of 8/5/22, following an experience of 7/14/22 by MCKAYLA L. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  Very poor customer service.

  Review of 8/4/22, following an experience of 7/7/22 by COLT K. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I ordered a tablecloth, but Gracious Style sent me the wrong item. It took me a week to get a return label from them. They kept saying they would send one but didn’t. Finally they asked that I send them a photo of the box, the item inside, the invoice, and the shipping label in order to start the process of receiving a shipping label. I had to keep resizing the photos so they could receive them. It’s the worst service I’ve ever received in years of online ordering. They asked if I would like to re-order, and I said no way — I’ll never go through that again. The customer service representatives were nice enough, but totally incompetent.

  Review of 7/29/22, following an experience of 6/28/22 by HUNTER S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Got a great price on a rug I found elsewhere. delivery smooth and fast. Rug came well packaged and in great shape straight from naufacturer.

  Review of 7/29/22, following an experience of 7/7/22 by TWILA W. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order