Customer reviews for graciousstyle.com

Customer reviews

• 5 / 5

  

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  Prompt delivery and great quality product!

  Review of 4/12/22, following an experience of 4/3/22 by ERICA K. *

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• 1 / 5

  

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  I purchased a nightstand from graciousstyle.com and the veneer started peeling off in one corner after only a month and a half. It caught on my pocket as I sat down and a corner of the veneer broke off. I contacted them about this manufacturing quality issue and they decided that it's not their fault that they sold me a product that was defective. They do not stand by the quality of their products.

  Review of 4/9/22, following an experience of 1/27/22 by LEXIE H. *

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• 5 / 5

  

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  I was excited to find a similar color pattern, Stone Soup, from one from last year that you did not have this year! I live in a beach cottage and I use them in entry ways and at the sink. The older Raspberry colored ones have held up really well. The ones from summer of 2021 are not as tightly woven, just for you to know. The colors are pretty colorfast and wash well in cold water in my washer. They suit me to a T!

  Review of 4/9/22, following an experience of 3/22/22 by SABRYNA R. *

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• 5 / 5

  

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  the product, exceeded the expectation and the pricing was great

  Review of 4/9/22, following an experience of 3/17/22 by ELISABETH B. *

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• 5 / 5

  

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  I received my order in excellent condition and quicker than expected. Very happy with my purchase.

  Review of 4/9/22, following an experience of 3/22/22 by STERLING B. *

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• 4 / 5

  

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  Product was great but took a very long time to receive

  Review of 4/9/22, following an experience of 1/21/22 by LON L. *

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• 5 / 5

  

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  I was notified in advance that delivery would be a wait; received the order around 3 weeks sooner than I thought I would. The packaging insured the product would arrive safely intact for which I am r grateful. In he end, worth the wait. No problems with this vendor; I would order again without hesitation.

  Review of 4/9/22, following an experience of 3/16/22 by JAMEY C. *

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• 4 / 5

  

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  after a brief period of silence I finally was able to find out about the shipping of our rug order...it was actually delivered the day before it was scheduled..Everything went smoothly ..

  Review of 4/9/22, following an experience of 3/19/22 by LIBBIE J. *

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• 5 / 5

  

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  Just received my table and love it. Quality and workmanship are great, as is value in terms of pricing. Delivered on time without any delays.

  Review of 4/9/22, following an experience of 3/30/22 by BERTRAM C. *

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• 4 / 5

  

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  The ordering and delivery went smoothly. No issues.

  Review of 4/9/22, following an experience of 3/19/22 by PASQUALE H. *

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• 5 / 5

  

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  Quality product and excellent service

  Review of 4/1/22, following an experience of 3/16/22 by RALEIGH W. *

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• 5 / 5

  

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  I received my sample in a timely manner, however when I called with questions I could not receive answers. I read many bad reviews on-line regarding your company and subsequently cancelled my order for rugs and rug mats.

  Review of 4/1/22, following an experience of 3/16/22 by DAMEON C. *

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• 5 / 5

  

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  Called the order in, representative very helpful, shipping came earlier than indicated but several items were on back order. Promptly notified of day and time of delivery of items in stock. Said we could expect back ordered items in a few weeks or earlier. Have not heard anything further.

  Review of 4/1/22, following an experience of 3/17/22 by EWELL S. *

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• 5 / 5

  

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  great service!

  Review of 4/1/22, following an experience of 3/16/22 by THOMAS H. *

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• 2 / 5

  

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  I ordered 8 6 inch cabbage plates. three of the eight plants arrived broken. I called customer support and was told that that refund process had been started. A few days later I received an email that sale items (the cabbage plates had been placed on sale after I ordered them) were non refundable. Damaged products from poor packaging should be exchanged whether on sale or not.

  Review of 4/1/22, following an experience of 3/7/22 by ERICA K. *

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• 5 / 5

  

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  Gracious style is a really cool online store with high-quality products.

  Review of 4/1/22, following an experience of 3/9/22 by JAYCE S. *

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• 4 / 5

  

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  The delivery was excellent .

  Review of 4/1/22, following an experience of 3/14/22 by JOELLE M. *

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• 1 / 5

  

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  Very disappointed in my experience at Gracious Style online. I ordered several sets of Sabre cutlery and got charged $227.34 over the estimated/quoted amount as well as months long delays in shipping. I have written several emails and have heard nothing in response. I would not recommend buying from here!

  Review of 4/1/22, following an experience of 3/1/22 by BENJAMIN G. *

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• 5 / 5

  

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  The runner arrived in a timely fashion, and we are extremely pleased!

  Review of 4/1/22, following an experience of 3/1/22 by ENOCH W. *

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• 5 / 5

  

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  5 stars order received in record time

  Review of 4/1/22, following an experience of 3/12/22 by ERICKA K. *

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• 1 / 5

  

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  the website is nice

  Review of 3/29/22, following an experience of 2/26/22 by RAFAEL J. *

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• 5 / 5

  

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  I ordered a John Richard decor item. My email said it was backordered until mid May, but it arrived 2 months early , mid March. The customer service person was extremely nice when I had called to inquire. I was pleased with the whole experience.

  Review of 3/29/22, following an experience of 3/8/22 by BRIANNE G. *

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• 3 / 5

  

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  This was my first order and it was advertised that if I signed up I would get 10% off ANY item. The product I wanted to order was on sale, so the code wouldn't work on the item. I called the company and was told the code doesn't work on items on sale. BUT, that's not what was advertised when I signed up and gave my info...the code said ANY item. Not cool.

  Review of 3/28/22, following an experience of 3/4/22 by ED T. *

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• 2 / 5

  

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  Took way too long to receive my order and there was not any communication of when the Oder would arrive. I like the product but would not ever order again

  Review of 3/28/22, following an experience of 2/26/22 by EUGENE G. *

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• 5 / 5

  

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  Good quick service. Good product.

  Review of 3/24/22, following an experience of 3/3/22 by VERGIE B. *

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• 5 / 5

  

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  Very efficient service, especially due to the delivery location

  Review of 3/24/22, following an experience of 3/2/22 by DAPHNEY R. *

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• 5 / 5

  

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  Beautifully made and great quality. Arrived quickly.

  Review of 3/24/22, following an experience of 3/4/22 by JOVAN S. *

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• 2 / 5

  

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  Super long leadtime not posted / communicated until after purchase entered, then after 5 months of waiting order is suddenly cancelled without explanation. Really could not have been handled any worse

  Review of 3/24/22, following an experience of 2/21/22 by RUSSELL R. *

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• 5 / 5

  

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  Really like this store. They have a loyalty program that earns you points which translated to future discount. Great selection of items!

  Review of 3/18/22, following an experience of 2/25/22 by ISSAC K. *

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• 5 / 5

  

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  very good quality

  Review of 3/18/22, following an experience of 2/23/22 by HAYDEN S. *

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• 5 / 5

  

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  great communication by Gracious Style. I knew when I placed my order the items were back ordered and had an approximate ship date. Gracious Style kept to their time line as well as keeping me informed during the entire time.

  Review of 3/18/22, following an experience of 2/24/22 by HOLLY S. *

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• 5 / 5

  

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  Greta store. They processed my order promptly and it arrived faster than original expected (due to back ordered item).

  Review of 3/18/22, following an experience of 2/25/22 by ELENORA O. *

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• 1 / 5

  

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  I purchased an item and in order to get to the minim purchase price to get free shipping I added another item that I didn’t necessarily need. You ended up cancelling the item I actually wanted.

  Review of 3/18/22, following an experience of 2/22/22 by ADAM F. *

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• 5 / 5

  

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  My lamp was delivered quickly. I would recommend this company.

  Review of 3/18/22, following an experience of 2/20/22 by KELTON J. *

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• 5 / 5

  

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  I received my order promptly. The dishes are beautiful!!! I had 2 broken plates and this was taken care of efficiently. I wish all companies were as professional as this one. Thank you!!

  Review of 3/18/22, following an experience of 2/15/22 by KILEY R. *

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• 5 / 5

  

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  Even though it was a long time coming, my Amalia flutes were worth the wait. I loved the way I was able to view my changes in delivery dates.

  Review of 3/18/22, following an experience of 2/23/22 by CARROLL C. *

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• 4 / 5

  

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  The shipping updates were unclear and kind of confusing, but they replied to emails quickly and we were happy with the item. Came in about 3 or 4 weeks.

  Review of 3/18/22, following an experience of 2/16/22 by ALYSA K. *

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• 3 / 5

  

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  Easy site to use and loved the products and prices. The loss of stars is due to the shipping; length of time that increased twice after purchase.

  Review of 3/18/22, following an experience of 2/23/22 by CHARLOTTE H. *

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• 5 / 5

  

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  Very good

  Review of 3/18/22, following an experience of 2/24/22 by CAYLA L. *

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• 3 / 5

  

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  I received my order yesterday but was very disappointed that my Simon Pearce vase (which I intended to give as a gift) did not include a gift BOX of any kind! I have purchased Simon Pearce vases many times in the past from a variety of retailers and they have always included a nice SP gift box. I was very surprised to find my items simply surrounded by typical packing material to prevent breakage, but no gift box for the item.

  Review of 3/18/22, following an experience of 2/24/22 by MARIO C. *

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• 5 / 5

  

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  I have a great experience with this website.

  Review of 3/13/22, following an experience of 2/20/22 by ERYN R. *

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• 2 / 5

  

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  Website description and images did not match my order which was then split into 2 shipping dates one arrived immediately the second never arrived so I had to call and cancel and still pay to ship back 1/2 the order. Was very disappointed with the service the site itself has beautiful products wish it had been a smoother transaction. Still wait to hear back from a Email a sent a week ago to customer service

  Review of 3/13/22, following an experience of 2/4/22 by CHESTER B. *

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• 5 / 5

  

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  Easy to shop…and find!

  Review of 3/9/22, following an experience of 2/17/22 by KARINE O. *

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• 4 / 5

  

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  The products are exactly what I wanted. It just took 2-3 months to get them.

  Review of 3/9/22, following an experience of 2/17/22 by THEODORA V. *

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• 1 / 5

  

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  I received the wrong item.

  Review of 3/9/22, following an experience of 2/14/22 by ORA S. *

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• 1 / 5

  

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  I ordered a set of David Mellor cheese knives from Gracious on 22 Dec 202 as a gift for my nephew. It has still not arrived, I have been charged and despite contacting them numerous times I have had no response from the company. More than dissatisfied

  Review of 3/9/22, following an experience of 2/14/22 by ANTONE A. *

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• 5 / 5

  

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  I was impressed with how quickly my bowls came. Their online pricing was less than competitors. Item was well packaged and I love them!

  Review of 3/9/22, following an experience of 2/14/22 by ALYCIA B. *

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• 5 / 5

  

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  Great service and a speedy delivery!

  Review of 3/9/22, following an experience of 2/15/22 by MADELINE L. *

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• 5 / 5

  

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  Quick delivery

  Review of 3/9/22, following an experience of 2/7/22 by ALBERTA D. *

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• 1 / 5

  

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  Order was estimated to be delivered in under a month. Was delayed multiple times (9 months) then was lost. A second order was sent and arrived damaged.

  Review of 3/8/22, following an experience of 2/11/22 by GERMAN H. *

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• 3 / 5

  

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  I was searching online for a seller that had a particular wine glass in stock - one that was part of a multicolor set ordered elsewhere and that had arrived with one glass broken. The particular glass was proving hard to find and the original seller no longer had it in stock. They had ordered a replacement for me but had no idea when it might be available and suggested I grab one if I found one somewhere else. I was delighted that Gracious Style listed the glass as available and even splurged on a second one, since GS only offered this glass in pairs. I placed my order in October, and did not get a notice at that time that the item was out of stock. After several weeks passed I did eventually get an email that the item was out of stock and that it was unclear when it would be back in stock. I was not asked whether I still wanted the item or how I’d like to handle the delay. I assumed I’d eventually hear from GS if the glass ever came back in stock. In February, 4 months later, the original vendor contacted me and let me know that my replacement wine glass had come in at last and was shipping that day. The same day that glass arrived, I received another package - this one with the 2 glasses from Gracious Style! There was never any notice from GS that the items were in stock or shipping. Now I had 3 of the same color - not really what I wanted. I decided to keep them rather than deal with sending them back - laziness on my part I guess. Like many of the items GS carries, the glasses are beautiful. I don’t question that GS would likely have accepted the glasses back or exchanged for another color if I wanted to take the time to deal with it. While I appreciate that GS was eventually able to fulfill the order, their communication was certainly lacking. The website should have made clear that the glasses were not in stock at the time I placed the order - I would not have completed the order in the first place. Most vendors in this situation would have contacted me and asked if I still wanted the glasses regardless of timing etc., not just assuming that a 4 month delay would be just fine to ship the items and charge my credit card. I feel like GS was more interested in collecting my money than providing me good customer service, thus the 3 star rating.

  Review of 3/7/22, following an experience of 2/8/22 by CLEMENS K. *

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• 1 / 5

  

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  Incredibly disappointed with my order from Gracious Style. The expensive piece of furniture I received did not look anything like the images on their website or the images sent from direct showroom - after I requested more details on the product. After voicing my concerns, the customer service representative was less than helpful in discussing the issue. They were essentially a robot, saying I could return the item by paying a 25% restocking fee and return shipping. The table itself is very sturdy and well made, however the wood condition and color was very different from what was advertised. I spent a lot of money with this company and I am so disappointed with the end result. I will not be ordering from them again and would certainly recommend proceeding with caution if you decide to order.

  Review of 3/7/22, following an experience of 1/28/22 by OTHO M. *

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• 5 / 5

  

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  Kept me updated & arrived Quicker than expected.

  Review of 3/7/22, following an experience of 2/12/22 by CASSIDY M. *

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• 1 / 5

  

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  I paid $27 dollars to ship the items back and they still deducted $15 dollars from the refund and they never provided the return label! Why?!? It’s just not right.. Stay away from this company, please.

  Review of 3/3/22, following an experience of 1/31/22 by LOTTIE W. *

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• 5 / 5

  

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  My items arrived quickly, in perfect condition, and beautifully packaged.

  Review of 2/25/22, following an experience of 2/3/22 by STEPHANY H. *

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• 5 / 5

  

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  Easy to navigate site. Beautiful items to browse.

  Review of 2/25/22, following an experience of 2/7/22 by DEVYN L. *

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• 2 / 5

  

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  It took months to get the plates I ordered. When checking on them I inadvertently ordered another set. No refund or return. So now I have an extra set that I can't afford and don't need. The person in customer service was very nice.

  Review of 2/25/22, following an experience of 1/25/22 by LEMUEL L. *

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• 5 / 5

  

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  Easy transaction

  Review of 2/25/22, following an experience of 1/25/22 by EMMA F. *

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• 2 / 5

  

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  Ordered in September with delivery promis for mid November. Actual delivery was finally in February with little explanation or update! This was my first and last order with this company. I ordered later some additional pieces from another shop and received the products within a week, so supply cannot have been the issue.

  Review of 2/23/22, following an experience of 1/31/22 by MAUD M. *

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• 4 / 5

  

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  Everything went very smoothly...and delivery as promised ...I do think however that the photo of the tablecloth I ordered, which was shown as white, with aqua trim...was in fact NOT white, but cream coloured...see below...It still works ok with my room...

  Review of 2/23/22, following an experience of 2/1/22 by BURDETTE C. *

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• 3 / 5

  

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  They sent me a long delayed order which I though they'd cancelled. what arrived was not what I ordered. The return process was a little complicated including them asking me to get insurance on the UPS shipping slip they sent me which UPS says cannot have insurance added to once it is purchased. However there is $100 automatic insurance included so I'm okay. I was surprised they are so disorganized.

  Review of 2/23/22, following an experience of 2/1/22 by REINHOLD T. *

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• 5 / 5

  

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  Came on time, packed very nicely.

  Review of 2/23/22, following an experience of 1/26/22 by FERMIN H. *

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• 5 / 5

  

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  Very easy to order and I was thrilled to receive my plates very quickly and very well wrapped in pristine condition.

  Review of 2/23/22, following an experience of 1/24/22 by TIA O. *

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• 5 / 5

  

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  Was able to find the Juliska flatware I was looking for at a lower price!

  Review of 2/23/22, following an experience of 1/31/22 by AUDRA G. *

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• 5 / 5

  

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  I love the mirror I purchased, but because it was on back order, I had to wait 5 months for it to ship.

  Review of 2/22/22, following an experience of 1/31/22 by SHANNA R. *

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• 1 / 5

  

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  The lead times are so long and I've had some issues with getting packages that are repeatedly delayed and then end up being sent back because I'm not home. I ordered some cheese knives for Christmas - before Thanksgiving - and they didn't arrive until February. Could be an issue with Sabre because everything I've ordered from them have been Sabre. The other order was not around Christmas and took months.

  Review of 2/22/22, following an experience of 1/21/22 by KRISTINA B. *

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• 1 / 5

  

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  Have not received item - poor service considering I paid for shipping!!!

  Review of 2/22/22, following an experience of 1/31/22 by HARRY K. *

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• 5 / 5

  

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  Saw what I wanted called to see if they had it but bought it on the website had it in 4 days and it was a very large piece of Lalique....

  Review of 2/20/22, following an experience of 1/28/22 by MOHAMMAD B. *

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• 1 / 5

  

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  Appalling. Received a poor quality product, promised. a refund, refund never came. Total waste of time and money. Ended up buying a similar product of far superior quality, and about 30% of the price, elsewhere.

  Review of 2/20/22, following an experience of 1/17/22 by LUDIE H. *

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• 5 / 5

  

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  The delivery was great. Customer service was very helpful.

  Review of 2/20/22, following an experience of 1/21/22 by MAURINE B. *

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• 5 / 5

  

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  Order arrived quickly and packed perfectly for glass.

  Review of 2/20/22, following an experience of 1/20/22 by GIOVANI K. *

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• 5 / 5

  

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  It took a while to receive but due to supply chain issues I understood and I was kept informed

  Review of 2/20/22, following an experience of 1/20/22 by SANDY R. *

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• 5 / 5

  

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  Website was very descriptive got exactly what I wanted very quick and easy

  Review of 2/20/22, following an experience of 1/28/22 by GILES H. *

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• 1 / 5

  

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  It took 9 months to receive the product.

  Review of 2/19/22, following an experience of 1/26/22 by JACE B. *

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• 1 / 5

  

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  your website did not indicate that the 2 items in my order were unavailable till March. I think the customer should be informed of that as all companies do. I did not want to wait for the rest of the order to ship. I returned the one item of the set and I was given a pretty hard time regarding the cost of return shipment. I should not have to pay for the return when your company did not inform me that the rest of the set was backordered. I would not have ordered had I known of the backorder status of the rest of the set. It's deceptive on your end. Also you must be the only company that I can think of that does not send the customer a return label. It's inconvenient and unacceptable in this day and age to have such a policy.

  Review of 2/9/22, following an experience of 1/17/22 by GUNNAR S. *

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• 5 / 5

  

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  It took a long time (5 months) to fill the order and the fill date kept changing month after month. But I eventually got my order and for a great price.

  Review of 2/9/22, following an experience of 1/19/22 by EVANS D. *

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• 3 / 5

  

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  placed order in December for Christmas delivery because it claimed merchandise was in stock , however goods shipped in January

  Review of 2/9/22, following an experience of 1/19/22 by FLORINE F. *

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• 2 / 5

  

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  I ordered a piece of art sculpture that should’ve included a Lucite piece, a marble base, and a screw to put everything together. It came without the marble base and the screw. When I called gracious style to let them know they told me they wanted me to take pictures of everything. Why would I need to have more than one marble base? If I said I didn’t receive it after going through the box, I didn’t receive it! Then they asked me to take pictures of the empty box. Meanwhile the order that I ordered for months ago is sitting in my house and I cannot use it because I’m waiting for a base and a screw that I have no idea when I will receive.

  Review of 2/9/22, following an experience of 1/26/22 by CAYLA J. *

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• 5 / 5

  

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  trying to buy this item for 2 years. Nieman marcus in vegas took the order in Dec/21 then cancelled it 2 days later as being out of srock. Went online found the item at gracious style order it and one week after original shipping date I received the item. Great job .

  Review of 2/9/22, following an experience of 1/20/22 by MADELYNN L. *

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• 5 / 5

  

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  Fast service, great product.

  Review of 2/9/22, following an experience of 1/20/22 by OREN R. *

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• 5 / 5

  

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  Everything as expected. Very pleased.

  Review of 2/9/22, following an experience of 1/19/22 by FLAVIE R. *

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• 5 / 5

  

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  The website is easy to use. I like the curation of items.

  Review of 2/9/22, following an experience of 1/13/22 by JOVANI S. *

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• 5 / 5

  

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  Great job and that includes packing and shipping my beautiful and fragile items I purchased. Thanks!

  Review of 2/9/22, following an experience of 1/19/22 by DOMINIC S. *

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• 5 / 5

  

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  First time using this website and was very pleased with communication, protective packaging and the beautiful items I received!

  Review of 2/9/22, following an experience of 1/19/22 by RETTA W. *

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• 5 / 5

  

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  Fast Shipping- Great packaging!

  Review of 2/9/22, following an experience of 1/10/22 by CHARLIE B. *

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• 5 / 5

  

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  Gracious style was very easy to navigate

  Review of 2/9/22, following an experience of 1/12/22 by RYLEE D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Outstanding

  Review of 2/9/22, following an experience of 1/10/22 by SAMMIE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great

  Review of 2/9/22, following an experience of 1/12/22 by ALIZA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The cream and sugar set looked exactly as pictured. Elegant and beautiful

  Review of 2/5/22, following an experience of 1/14/22 by MADELYNN H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Navigation was somewhat time consuming, not easy to go from one page then back to another page. Delivery was long and my gift was weeks late for Christmas. The plate itself was lovely.

  Review of 2/5/22, following an experience of 1/14/22 by ANGELA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service and beautiful product. TY!

  Review of 2/5/22, following an experience of 1/7/22 by HOWARD M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Shipped me a different product than what I ordered and I am still waiting on a follow up

  Review of 2/5/22, following an experience of 1/5/22 by KYLA H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Happy to have found you Too much delay for delivery

  Review of 2/5/22, following an experience of 1/13/22 by WINFIELD Z. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Delivery took awhile, but everything arrived safely and in excellent condition.

  Review of 2/5/22, following an experience of 1/2/22 by NELSON G. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  My order was delayed. I tried several times to request an update but the system was unable and would then close out my request

  Review of 2/4/22, following an experience of 1/4/22 by DONNIE S. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Unfortunately I was given no insight into what was delaying my order. It was suggested to arrive October 1st and it came January 10th. I called customer support several times and wasn't given any answers.

  Review of 2/4/22, following an experience of 1/4/22 by MABEL R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy access to high end luxury home goods.

  Review of 2/2/22, following an experience of 1/12/22 by VITO K. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  huge selection, found the website a bit cumbersome, but workable

  Review of 2/2/22, following an experience of 1/10/22 by FURMAN S. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Soap dish came cracked. Very disappointed. Product came in a box that clearly had been opened before shipping. Would not recommend buying from Gracious Style. Bad experience. One and done.

  Review of 2/2/22, following an experience of 1/10/22 by KARLEY H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  quick delivery and easy to use website.

  Review of 2/2/22, following an experience of 1/11/22 by ANTWON F. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order