Customer reviews
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The mirror I ordered was relatively expensive but I ordered it from the site because it said it was “in stock”. Instead almost immediately I got a notice tge shipment would be delayed. Bait and switch? it took almost 2 months to receive the mirror and in the meantime several other sites have it at much less in fact over $100 less in many cases. I received the mirror last week and it is all plastic - the frame is plastic and the mirror itself is some form of plastic!! - there’s no glass or metal involved… it is described as a “metal” “mirror”. Conveniently for the seller, it is unreturnable. Very disappointed.
Review of , following an experience of by DENIS B. *
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The item was a good price and they followed through with freight delivery in a reasonable amount of time.
Review of , following an experience of by TREMAYNE B. *
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Everything was delivered on time and was even better than what was in the photo. I recommend gracious style as the go-to place for beautiful things,
Review of , following an experience of by HELENE L. *
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I had shipping issues that were outside of my control and I had to handle all the logistics communicating between Gracious Style and UPS on my own. Not only that, but GS tried to charge me for re-shipping the product until a UPS representative said that Gracious Style can actually report the shipping issue directly and get the initial shipping fee back. It was when I mentioned that the re-shipping fee (that I would have to cover because of a problem outside of my control) was dropped. Finally, the customer service person just got progressively rude and didn't update me on anything. For spending so much money on luxury products, you'd think that would be better-taken care of. If I didn't take full control of the situation, I would have lost the package and my money. Will not be purchasing from them ever again.
Review of , following an experience of by CONSTANCE S. *
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Easy to order, arrived quickly and in perfect condition. Thank you!
Review of , following an experience of by LORI H. *
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over priced and hard to navaget sight.
Review of , following an experience of by ARIANE C. *
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Very nice selection. Shipping was delayed a little, but that is to be expected at this time.
Review of , following an experience of by EMILIO H. *
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I ordered these in April. Took until October for me to receive.
Review of , following an experience of by DOMENICK N. *
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Ibreceived my order kate and the kist terrible part is the poor packaging! It was not packed properly with enough bubbles. Boxes were nit labelled as fragile items! Do not buy from tehm anymore!
Review of , following an experience of by MARLON H. *
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Very poor communication. I did not know that I was going to receive only half of my order until I called to find out why I didn’t get my full order. When the second half finally came in I no longer needed it anymore. I will definitely never shop with this company again.
Review of , following an experience of by JUSTINA G. *
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Excellent at taking money. Not so good at getting the stuff.
Review of , following an experience of by BRENNAN M. *
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I found the site very easy to navigate.
Review of , following an experience of by FLETA S. *
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While ultimately satisfied with the product, extremely dissatisfied with delivery schedule. I was quoted one delivery date when I placed the order (which was important data in my decision to order) and the delivery date was then delayed TWO additional times. Obviously, I will never trust their Promises again.
Review of , following an experience of by NORRIS J. *
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This company is a sham. I ordered some pewter plates and then found out after the order was placed that they did not carry the plates in stock and my order would not ship until 11-15-21. I then purchased the plates elsewhere, I sent them a cancellation request and they informed me the product had already shipped on 9-29-21. I have tried without success to reach them by phone on multiple occasions and they will not respond in any specifics to my e-mails after I was required to pay over $30 to return four dessert plates. I will never order anything from this organization again and have shared my opinion with many, many others.
Review of , following an experience of by BETH W. *
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poor communication. Very slow shipping time
Review of , following an experience of by LOREN H. *
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My order arrived on time and was exactly as I hoped it would be.
Review of , following an experience of by COLUMBUS G. *
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I'm sorry to report that the shipping box of the pitcher was damaged although the pitcher itself was not. Also I'm very unhappy that I have not yet received my refund #26684 for order #190761. I received an email on 9/23 saying $83 would be credited to my account but it's been 3 weeks and I still haven't received it. If there is someone I can contact, please let me know. Thank you.
Review of , following an experience of by ALYSSON R. *
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Found info about shipping status was unavailable, very annoying
Review of , following an experience of by JULIANNE H. *
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The site is easy to navigate and my orders always arrive on time and in great condition. This is my second time to use the site, and I will continue to do business with them.
Review of , following an experience of by ISOBEL B. *
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Good pricing, quick shipping, good communication
Review of , following an experience of by TIFFANY C. *
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Wonderful! Beautiful product. Fast shipping. Very protective, carefully packaged item.
Review of , following an experience of by HELENA W. *
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I have never been able to verify that the item was delivered.
Review of , following an experience of by QUINCY F. *
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I have tried several times to get a paid return sticker so I can return the merchandise which was not my liking. I find out that you don’t provide this. I will never shop at gracious home again.
Review of , following an experience of by BERTA Z. *
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Beautiful product, perfectly packaged, and delivered in a timely fashion!
Review of , following an experience of by RAQUEL R. *
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Very high! Gracious Style has so many great lines. I have recently moved and have done a lot of on line shopping. I would rate Gracious style way above most,
Review of , following an experience of by SONNY B. *
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Great customer service for several of the items I purchased. Unfortunately, I had to cancel the last item because it kept getting delayed due to covid fulfillment issues from manufacturer. I was easily able to cancel the order. Thank you.
Review of , following an experience of by SHAYLEE S. *
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I called customer to service to ask about the right product to order and I never got a call back. When I ordered the item and it was wrong, I had to pay for shipping and a 20% restocking fee.I wasn’t offered an option to exchange. In a world where you have lots of options to buy something, I wouldn’t buy it here! They have HORRIBLE customer appreciation and service.
Review of , following an experience of by DONAVON M. *
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Professional, convenient and extremely fast delivery-perfect products- very pleased
Review of , following an experience of by AIYANA C. *
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Much confusion about this order. It showed as being available at the time of order, but received a backordered alert right away. Next, got a message that the order was canceled (so I ordered the item elsewhere) then a notice that the item had been mailed. I didn't accept delivery as I'd already received the item from another source.
Review of , following an experience of by SHYANNE U. *
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I think it’s beautiful I put my q tips in it worth the money
Review of , following an experience of by CORNELL W. *
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They were able to find the items I needed.
Review of , following an experience of by MINA B. *
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My order arrived in a timely manner and was packed very well. Very pleased!
Review of , following an experience of by LUDWIG W. *
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Excellent customer service and BEAUTIFUL product.
Review of , following an experience of by EPHRAIM S. *
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I want to return the 4 dinner plates. The original pattern is not followed. I found the original pattern from another vendor.
Review of , following an experience of by RENEE K. *
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It came in a PERFECT condition! Wrapped meticulously! Thank you! I will continue to do business with your company. Cheers!
Review of , following an experience of by DESTINI T. *
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I purchased a Vase from Gracious Style and it is beautiful. The Vase was a bit bigger than I expected but once I put it on my table at home I received a lot of compliments from people asking me where did I purchase the Vase. Furthermore, I opine that Gracious Style offers quality products at a very reasonable price. Therefore, I would recommend Gracious Style company and products to other consumers that are interested in quality products at a reasonable price.
Review of , following an experience of by FORD F. *
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Although my order was delayed due to shortages, I did patiently wait for the delivery I was so happy I did. The product was of fantastic quality and the staff kept me posted on shipment delays. I would say due to circumstances I would give them five stars!
Review of , following an experience of by BRIAN F. *
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your communications about my order was very good. the champagne flutes arrived and very well packaged. Your website was done well so that I knew what I was ordering and love them
Review of , following an experience of by RAMON B. *
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The order was completed and shipped in a timely manner. The product arrived in good condition and was even prettier than the picture.
Review of , following an experience of by KRIS D. *
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I bought two settings of flatware for a friend’s wedding. It is very pretty but I was kind of shocked at the packaging. At this price point, I would expect a box or something. I have Williams Sonoma flatware that was less expensive and came nicely packaged. This came in a plastic bag in a bubble mailer. Again, at this price point, I would have expected more careful and thoughtful packaging.
Review of , following an experience of by DELTA B. *
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I have found it nearly impossible to communicate with this company! Thus I cannot do business with them. I would like to do so.
Review of , following an experience of by ALANNA L. *
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Great communication and fast delivery
Review of , following an experience of by ANGELITA F. *
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The service and product quality is awesome.
Review of , following an experience of by ANASTASIA W. *
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Great service.
Review of , following an experience of by DORRIS K. *
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Gorgeous product and great communication!
Review of , following an experience of by DORIAN M. *
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Beautiful tableware— I love it
Review of , following an experience of by NOAH R. *
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Loved the product, but never received an order confirmation, shipping advice, or tracking information. That was a little frustrating for someone who, admittedly, has OCD!
Review of , following an experience of by NETTIE C. *
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Excellent, speedy service and delivery.
Review of , following an experience of by NICO H. *
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The towel took several weeks to ship. When they arrived, the quality was good but I was expecting... better.
Review of , following an experience of by ALYCE L. *
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The wife wanted some bubble cups that were mint colored. We found some on graciousstyle.com. We ordered them. Never once did the website ever hint at shipping dates. Thinking that I was purchasing something that would be shipped within a day or two. NOPE. We ordered tall and short cups. One item shipped about two months after ordering it and the other was shipped a month AFTER the other cups shipped. We ordered something thinking it would take a reasonable amount of time to get to us. Don't get me wrong, the cups are awesome. They're exactly what we wanted. And had we been made aware of the shipping times BEFORE purchasing, I probably still would have ordered them because they were exactly what my wife was looking for. However, I feel that we should have been made aware of the shipping times BEFORE ordering, especially because they shipped MONTHS after ordering the items. I will probably never use gracious style again because of this. But that's just me.
Review of , following an experience of by DUNCAN J. *
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My everyday china pattern has been discontinued and I have been looking everywhere for replacement pieces. I found them at gracious style and had them within a week of ordering. They came in perfect condition and I will definitely order with this store again!
Review of , following an experience of by SEBASTIAN K. *
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Awesome product. High quality. Order received promptly!!
Review of , following an experience of by CHRISTY O. *
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After many months, I still had not received my order. I continued to track it and could not get any date of delivery.Noone answers their posted phone number. Numerous times when asking about this I was offered a chance to cancel the order. I finally cancelled it. Then 2 months later I was charged ( had not received anything). Then FINALLY got someone to email me back. They informed me that even though I thought I cancelled, the item was no longer able to be cancelled. It came 6 months after I ordered it. BTW there is NO working phone number for this company and going through email is terrible. Horrible customer service. I will NEVER shop there again!
Review of , following an experience of by SHARON D. *
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unable to talk to live person on phone..email feedback is terrible
Review of , following an experience of by EINO E. *
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Soap dispenser and holder are the best quality. They are made well of quality materials. I am very happy with my purchase.
Review of , following an experience of by DESTINEY S. *
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website is a bit outdated, confusing to navigate at times, and thumbnail photos are too small
Review of , following an experience of by JOHANNA L. *
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Good product quality!! Fast shipping! Thanks
Review of , following an experience of by VERN S. *
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Arrived promptly in perfect condition
Review of , following an experience of by REGINALD B. *
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Good customer service when needed.
Review of , following an experience of by ZORA C. *
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Order was correct and timely
Review of , following an experience of by MARIAN M. *
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Great experience overall!
Review of , following an experience of by HUNTER M. *
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i am so disappointed with your customer service. One of the items was backordered for months!!! When I finally received the item, the bathroom accessory set did not match my decor. Despite NEVER being used and still in the boxes, I was not allowed to return for a refund because the period of time elapsed. This was a VERY expensive mistake. All items are still in the boxes because I do not like them. I WILL NEVER USE YOUR COMPANY AGAIN.
Review of , following an experience of by MABELLE C. *
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The Gracious Style website is easy to navigate and features sale items attractively.
Review of , following an experience of by CHADD O. *
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Product delivered in a timely manner. Just as pictureed on line.
Review of , following an experience of by ROYAL F. *
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Well wrapped and shipped timely , very satisfied
Review of , following an experience of by DANIKA M. *
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Very easy to order. Received order promptly! Love my Juliska plates!
Review of , following an experience of by SANTOS H. *
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Beautiful!
Review of , following an experience of by ADA T. *
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Gracious style is an incredible company to deal with. They have amazing customer service and responded above and beyond when I had a delivery problem (that was on my end). I feel very confident buying from them again!
Review of , following an experience of by OMA K. *
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every other coordinating item in my order was subsequently cancelled, many months later. Had I been aware that would happen, I would have cancelled or returned this item.
Review of , following an experience of by JORDY W. *
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Ordered heart box, arrived broken, received replacement quickly and was perfect!
Review of , following an experience of by JERALD K. *
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The delivery system was terrible; I couldn't get anyone at GM to answer my specific questions as to how to upgrade to "in home delivery" as the marble was so heavy. I set a delivery date with the transport company when I knew I would have kids there to help & they delivered it that day with no one home to the wrong entrance.
Review of , following an experience of by KALEIGH C. *
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Love the server….so well made….heavy and beautiful!
Review of , following an experience of by LAILA H. *
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My order was a wedding present sent directly to the bride. I would like to know if she received it. Think graciousstyle should send me an email when my order reaches its destination.
Review of , following an experience of by VIDAL S. *
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Fair price, good packaging, new pretty spoons!
Review of , following an experience of by DIMITRI A. *
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Order took 7 months to complete.
Review of , following an experience of by GREYSON H. *
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See the note below
Review of , following an experience of by RAOUL P. *
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The only reason I'm not putting "very bad" is the customer service person I spoke to was good and refunded shipping costs I paid for hoping to get this in time for an important date. If graciousstyle can't ship something on time after asking when I'd like something shipped, that should be stated before I complete my order and waste valuable time where I could have order something elsewhere.
Review of , following an experience of by DEVEN S. *
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The dishes were beautiful, and well packed to avoid breakage. Prompt delivery.
Review of , following an experience of by KRIS P. *
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Prompt delivery in time for my husband's birthday. Absolutely well packaged with no damage. A touch of Italy in my home to make this man happy! Grazie!
Review of , following an experience of by VERDA W. *
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The order took more than two weeks to arrive and when it did arrive, it was slightly wrong. Part of my order was two oval tray without handles, but they sent two trays with handles. I don’t really like the way the handles look, but decided to just accept them rather than wait longer. I also thought that maybe they didn’t have the correct ones available and sent the next best thing. It was the pattern I selected, so I decided it was okay.
Review of , following an experience of by EUSEBIO F. *
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Great design. Product was excellently packed. Very comfortable cushion.
Review of , following an experience of by TATUM L. *
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Exactly what I wanted
Review of , following an experience of by CHRISTINA F. *
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Product was delivered later than expected but as promised and with tracking. Return was processed in reasonable time and refund was issued.
Review of , following an experience of by THERESIA J. *
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I purchased a large Deruta canister for my sister, who has begun collecting the complete set of canisters. The canister arrived in perfect shape and is beautiful. My sister will be thrilled. Delivery time was quick, and ordering on-line was easy.
Review of , following an experience of by ARLENE K. *
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Perfect
Review of , following an experience of by LYSANNE B. *
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Great and was able to use a coupon.
Review of , following an experience of by HERSHEL R. *
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Timely and product was exactly what we wanted.
Review of , following an experience of by ALEXANDRA T. *
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The product itself is beautiful however the packaging was inadequate. When I received the package, the outside was in good condition but the tumblers were loose in the box. I could hear them clinking together even before I opened the box. Upon inspection, I could see no damage, but I was extremely disappointed with how inadequate the inside packing was. It’s amazing they weren’t both smashed.
Review of , following an experience of by TANYA H. *
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This is one of the worst pirchssing experiences I have had. The gift I sent was delivered long after it was promised. Terrible communications. Buy somewhere else.
Review of , following an experience of by PANSY M. *
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Shipped quickly and packaged well.
Review of , following an experience of by CALEIGH G. *
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Waited a while for this product and then they sent me the wrong item....still don't know when I am getting replacement.
Review of , following an experience of by JOANIE S. *
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I’m glad I finally received my Ancizar Marin sculpture but don’t quite understand why it took so long ! There was no paper work or hanging instructions included. It was well packed though. I would like follow up paperwork for insurance purposes as well as hanging instructions please.
Review of , following an experience of by ADAN B. *
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Easy order, perks with email sign up, good communication after order, item delivered as promised though it took a bit due to supply delay
Review of , following an experience of by TRENTON M. *
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Easily ordering and fast shipping; much quicker than originally projected. Highly recommend!
Review of , following an experience of by JED M. *
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There’s an issue with communication. I can certainly understand the need to put a hold on funds. What’s hard to deal with is doing it repeatedly. For a consumer it’s difficult to differentiate between a hold and actual debit. Repeated charges create the impression of potential fraud. I’ve dealt with many online merchants, but never have encountered this issue until now.
Review of , following an experience of by IVAH R. *
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Poor reply from company ,never answered back on my mails ,finally had to call them up .poor updated when items was delayed even longer than date tor shipping . Received 2 of the plates that we’re not inspected properly ,the gold rim on plate had discoloration marks . Contacted gracious style regarding the error . This time they replied back to me . Wanted me to send back the plate to them ,so they could send it to Anna Weatherly for a decision what to do . Such a bad service . First I have been waiting for my order over 1 month ( was not stated when I ordered my items) and now they wanted me to send the plate back to them ???? They should have sent me a replacement plate and then asked me to send the defect plate to them . It was not my fault as a client ,that the plate was defect and not properly inspected . When I wrote to gracious style that I do not want yo send the plate back before I received the new plate . They simply wrote Ok
Review of , following an experience of by JIMMIE B. *
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I bought to add to an existing silverware set. It took over two months to be delivered. I requested multiple times for a status when no response. When I finally did received the items they were not a match to my existing set. I requested a return but only got an RA # for 1/2 the order. I've reached out several times and never heard back. Customer service is non existent.
Review of , following an experience of by KELLEY C. *
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I am happy with the items I received, but the communication from Gracious Style was extremely poor, basically non-existent. There was no response from the company to my inquiries regarding shipping/timeline, only automatic-reply type messages. It took almost 2 months to receive the items, so if you are purchasing as a gift be aware that you may not receive them in time for gifting, and the company does not respond to email inquiries regarding when the items will ship. I could not find a phone number to call. Overall, I probably will not purchase from them again.
Review of , following an experience of by PHYLLIS J. *
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Received my order of blue Giusti glasses. Very pleased with them. I am new to Gracious Style. Maybe just encountered a off day but I reached out on the “form” they designed so someone would respond back- but never heard from anyone. I was curious to learn about the Rewards Program. The link to join was not working from my phone. I just wanted to join but alas never did. So to sum it up. I was very happy with my merchandise but my experience with customer service, was not exceptional. Thank you.
Review of , following an experience of by ERNESTINE B. *
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Excellent
Review of , following an experience of by DERON G. *
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