Customer reviews for graciousstyle.com

Customer reviews

• 5 / 5

  

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  I absolutely love these dinner plates! Everything arrived very well packed and earlier than expected.

  Review of 4/7/21, following an experience of 3/2/21 by DILLAN S. *

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• 3 / 5

  

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  I wish you could order individual items rather than in unusually large multiples.

  Review of 4/7/21, following an experience of 3/17/21 by NEVA B. *

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• 5 / 5

  

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  Items came promptly and exactly what I ordered

  Review of 4/7/21, following an experience of 3/16/21 by ROYAL M. *

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• 1 / 5

  

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  My order took over a year to arrive. Emailed several times did not get a straight answer as to why its taking so long. Courier broke a few items in first batch ( fedex) probably the worst partner courier a company can use.

  Review of 4/7/21, following an experience of 3/15/21 by KRYSTINA F. *

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• 5 / 5

  

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  Love the product and it arrived earlier than expected

  Review of 4/7/21, following an experience of 3/16/21 by MOHAMMED S. *

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• 5 / 5

  

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  Very quick delivery, good price and excellent quality. I will buy from Gracious Style again.

  Review of 4/5/21, following an experience of 3/15/21 by DON W. *

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• 5 / 5

  

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  I love the bowls I received. Great quality!

  Review of 4/5/21, following an experience of 3/13/21 by WILBURN S. *

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• 1 / 5

  

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  The worse customer service I have ever encountered!! Spoke with rep (Chelsea) regarding returning table cloth for a different size. All she needed to say way look at our return guidelines, Instead all I received was rudeness, sassy & a attitude "I do not care attitude". I asked for a manager at this point and she indicated she was a manager. Her comments were we are a small company. She hung up on me. This was my first time experience purchasing anything from your company and will be my last!

  Review of 4/5/21, following an experience of 3/12/21 by ELVIE G. *

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• 1 / 5

  

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  I still have not received my order. I did try to cancel it quit late, which was rejected, and I need to contact customer service to determine why it hasn't arrived and alternatively why it has not been cancelled.

  Review of 4/5/21, following an experience of 3/4/21 by SADIE W. *

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• 4 / 5

  

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  I love the selection, but was surprised to receive a message shortly after my order in early February letting me know that my plates would not ship until April 27th. Not being able to wait for plates to arrive I had to buy a cheap alternative to get me through the following months. Imagine my surprise when a week after the interim plates arrived in late February, so did a shipping notice from Gracious Style letting me know my order would come early March. I know supply chains and ship times are very volatile right now but more info up front, and an update in the interim, would have been very helpful!

  Review of 4/5/21, following an experience of 3/14/21 by BERNIECE E. *

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• 5 / 5

  

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  I found it easy to use the website for ordering and actually received the order a few days ahead of projected. It was well packed and in perfect condition! I’m very pleased!

  Review of 4/5/21, following an experience of 3/14/21 by CARLOTTA C. *

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• 2 / 5

  

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  I ordered months ago. I ordered 2 of the same items and only received 1. The second kept being back ordered. I needed 2 but now only have one and can’t return the first I have had for months. Got email that it was delayed again. Wrote to see how long the estimated to rep the order would be delayed. Instead of responding your company canceled my order. So now I have a master bath that needed 2 soap dispensers and I only have one several months later. Not a good way to do business. Especially since other on line stores have the item in stock. I will never order from you again.

  Review of 4/4/21, following an experience of 3/12/21 by ESMERALDA G. *

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• 5 / 5

  

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  Positive experience...I would recommend this company

  Review of 4/1/21, following an experience of 3/10/21 by WALKER S. *

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• 5 / 5

  

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  Quick and easy service.

  Review of 4/1/21, following an experience of 3/3/21 by CLIFFORD J. *

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• 1 / 5

  

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  Arrived with broken spout

  Review of 4/1/21, following an experience of 3/9/21 by DALTON C. *

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• 3 / 5

  

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  My order was confirmed quickly with an expected ship date. However the confirmation states ship date is an estimate. Then the ship date was pushed out. Although I did receive my order soon after the ship date, I was never confident I would actually get the order. The manufacturer showed the item out of stock which contributed to my concern.

  Review of 4/1/21, following an experience of 3/10/21 by TITO H. *

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• 4 / 5

  

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  Beautiful product but unfortunately the two top pieces of the shaker got immovably stuck together after the first use and unable to separate/use now.

  Review of 4/1/21, following an experience of 2/8/21 by UNIQUE P. *

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• 2 / 5

  

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  I attempted to cancel an order shortly after placing the order and only received email notification that it was in process. The order was shipped in spite of my request. The order has been returned and I incurred significant shipping charges.

  Review of 4/1/21, following an experience of 3/10/21 by GARRETT B. *

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• 3 / 5

  

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  I was disappointed that the order was delayed twice - after the order was placed and I had been given an estimated delivery date. I really would have appreciated knowing right away that the items were on back order.

  Review of 4/1/21, following an experience of 3/3/21 by KATHERINE C. *

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• 5 / 5

  

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  Wonderful unusual items that are very unique.

  Review of 4/1/21, following an experience of 3/3/21 by ILA S. *

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• 5 / 5

  

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  Delivery was prompt and well packaged to ensure items would not break.

  Review of 3/18/21, following an experience of 3/8/21 by LILIANA H. *

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• 5 / 5

  

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  Items came so quickly I was impressed.

  Review of 3/18/21, following an experience of 3/9/21 by LESTER G. *

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• 5 / 5

  

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  Love this company

  Review of 3/17/21, following an experience of 3/8/21 by LAYNE P. *

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• 5 / 5

  

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  Order was delayed, but worth the wait!

  Review of 3/17/21, following an experience of 3/4/21 by IVAH H. *

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• 5 / 5

  

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  Ended up having to return item cause did not work with decor but customer service was top-notch! No troubles in completing return!

  Review of 3/17/21, following an experience of 3/9/21 by JOVANI H. *

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• 5 / 5

  

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  I am so pleased with my experience with Gracious Style! I had been admiring the Cat’s Paw rug for a long time. When I decided it was time it was not available on the website I had seen it on. Thank goodness I persisted looking online and discovered Gracious Style. They had the size and color in stock! Within 2 weeks it was on my floor and is beautiful!

  Review of 3/17/21, following an experience of 3/8/21 by JUSTICE B. *

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• 5 / 5

  

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  Great product selection, smooth shopping/tracking process and reasonably quick delivery.

  Review of 3/16/21, following an experience of 3/8/21 by CHRIST A. *

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• 4 / 5

  

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  I do absolutely love the plates and the design, but will wait to comment on wear on use. Plating is beautiful on them - i would have loved to see specific quantities the mugs can hold and feel they were a tad bit small for the size I was expecting for coffee mugs. All in all - a content purchase!

  Review of 3/14/21, following an experience of 3/4/21 by KAMERON W. *

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• 5 / 5

  

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  Great towels, quick shipping, and excellent communication - thank you!

  Review of 3/14/21, following an experience of 3/3/21 by ARVID H. *

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• 5 / 5

  

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  I had a Limoge china set I purchased when I lived in France. There were a few additional pieces I wanted. Gracious Style was able to find them and get them for me. I could not find the items on any other website. They are only available for purchase in France. It took a while to get them, but worth the wait. They arrived in perfect condition, nothing broken.

  Review of 3/14/21, following an experience of 3/4/21 by WARREN G. *

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• 5 / 5

  

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  I LOVE the arrangement I ordered.it also arrived early which never happens. I would definitely recommend them to others!

  Review of 3/14/21, following an experience of 3/5/21 by KATELIN H. *

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• 3 / 5

  

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  Great customer service. Not so great delivery time and packaging.

  Review of 3/14/21, following an experience of 2/2/21 by AARON L. *

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• 5 / 5

  

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  I contacted Gracious style with a question regarding lead-time on a couple of items of interest. It really helped that they provided a link to order directly from their answer the one that was currently in stock. The oder shipped quickly and arrived in perfect condition.

  Review of 3/14/21, following an experience of 2/26/21 by SKYE H. *

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• 5 / 5

  

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  I am so impressed with the furniture I ordered. It is much more beautiful than it look in the photo! I highly recommend dealing with this company.

  Review of 3/14/21, following an experience of 2/23/21 by BENEDICT O. *

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• 5 / 5

  

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  I recently discovered Gracious Style. They offer an excellent choice of beautiful, high quality items for the home. The website is interesting and photos of the products are plentiful. They were quick to ship my item, and emails updating my order status were sent promptly. They also offer sales on items that other retailers or department stores rarely offer. A great experience with Gracious Style!

  Review of 3/14/21, following an experience of 2/15/21 by DAMIAN H. *

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• 3 / 5

  

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  We ordered 2 glasses in mid December to be Christmas presents. I was not given a date but definitely not expecting it to take almost 2 months to complete the order! The glasses were great but a better time frame would have been prefered.

  Review of 3/14/21, following an experience of 2/23/21 by DOROTHEA M. *

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• 5 / 5

  

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  My item was custom ordered, and it took an annoyingly long time to come, but they kept me updated and answered all of my questions.

  Review of 3/14/21, following an experience of 2/22/21 by BRENDON G. *

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• 3 / 5

  

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  The whisky connoisseur tasting set is quite lovely. Very nice quality. Packaged well. It took much longer to arrive than projected — over two months from ordering. My only “complaint” would be to note that each glass piece had a clear sticker on it. The sticker left adhesive on the glass which came off only by using Goo be gone. For a high end gift like this, I would think they could come up with a better way of branding.

  Review of 3/14/21, following an experience of 2/21/21 by KEEGAN M. *

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• 2 / 5

  

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  It took 5 weeks to receive my order, and I had to place an inquiry as to status

  Review of 3/14/21, following an experience of 2/10/21 by MAXINE J. *

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• 3 / 5

  

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  Teapot was much smaller than anticipated

  Review of 3/14/21, following an experience of 2/28/21 by ABDULLAH M. *

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• 5 / 5

  

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  Beautiful items on site.

  Review of 3/14/21, following an experience of 2/22/21 by KING L. *

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• 5 / 5

  

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  Gracious Style was so helpful and fast at responding when an item arrived damaged. The replacement was perfect!

  Review of 3/14/21, following an experience of 2/19/21 by JODIE G. *

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• 5 / 5

  

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  We've been using our Cutipol Atlantico silverware for many years. Despite buying [and returning] several high end silverware from name manufacturers, none have come close to the clean styling and substantial heft of the Cutipol silverware. Gracious Style carries the entire Cutipol range, and countless other high quality products. Their service and reliability are exceptional. Highly recommended.

  Review of 3/14/21, following an experience of 2/18/21 by APRIL H. *

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• 5 / 5

  

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  Great customer service and fast delivery!

  Review of 3/14/21, following an experience of 2/25/21 by ALESSANDRO F. *

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• 5 / 5

  

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  These little birdies are so beautiful, they make my florals look spectacular! Need more!!

  Review of 3/14/21, following an experience of 2/23/21 by ELENA K. *

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• 5 / 5

  

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  Found what I was looking for. I had a question I emailed and was answered the next day. Shipping was quick!

  Review of 3/14/21, following an experience of 2/19/21 by TRAVON M. *

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• 1 / 5

  

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  Awful

  Review of 3/12/21, following an experience of 2/18/21 by TREMAYNE O. *

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• 5 / 5

  

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  Super fast shipping. Gorgeous pillows

  Review of 3/12/21, following an experience of 2/11/21 by JOANA H. *

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• 1 / 5

  

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  Took two months to get my order. Emails and calls were never returned. I requested more info through their system and never heard anything until they’d shipped (weeks after requesting more info). The product is great but I’d never order from this site again.

  Review of 3/12/21, following an experience of 2/18/21 by KAYLA J. *

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• 1 / 5

  

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  I still have not received the tables!!! Very disappointed. Original delivery was for the beginning of January. They better be worth the wait!

  Review of 3/11/21, following an experience of 2/18/21 by SELINA H. *

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• 2 / 5

  

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  Very slow process. Very difficult in returning items

  Review of 3/10/21, following an experience of 2/16/21 by ELDON G. *

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• 5 / 5

  

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  Excellent quality and customer service!

  Review of 3/9/21, following an experience of 2/15/21 by LELA R. *

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• 5 / 5

  

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  Once more great on-line site, easy to use, easy to place order, easy to track order, very good selection of merchandise. Great messaging kept me informed as to order status. Very breakable pieces have arrived professionally packed and in perfect condition. I will continue to check gracious style first when shoping and will highly recommend to family and friends.

  Review of 3/9/21, following an experience of 2/10/21 by ANAHI K. *

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• 2 / 5

  

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  Poor communication around shipping date - past expected shipping date with no update

  Review of 3/9/21, following an experience of 2/12/21 by PERCY A. *

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• 4 / 5

  

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  Very nice material

  Review of 3/9/21, following an experience of 2/15/21 by MARIA L. *

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• 1 / 5

  

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  I purchased a gift that was supposed to be delivered by Christmas Eve, but it was nearly 2 months late. Despite requesting multiple updates on the order, I never received an explanation of any kind as to the nature of the delay or why it was indicated the item would arrive by 12/24. I won't be buying anything from this company again and neither should you.

  Review of 3/8/21, following an experience of 2/1/21 by QUINCY M. *

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• 3 / 5

  

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  Very slow delivery. I could have purchased the same product on Amazon for less with quick, free delivery.

  Review of 3/5/21, following an experience of 2/11/21 by ORIN A. *

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• 5 / 5

  

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  Always communicated status of order

  Review of 3/5/21, following an experience of 2/13/21 by LONNIE O. *

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• 3 / 5

  

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  Very slow delivery. Could have purchased the same product on Amazon for less with quick, free delivery.

  Review of 3/5/21, following an experience of 2/11/21 by IKE K. *

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• 3 / 5

  

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  Took over 5 months to receive with no explanation. Finally received it. Disappointed in the color blue. Picture is deceptive. I know it says the blues may vary, but you shouldn’t show a bold blue.

  Review of 3/5/21, following an experience of 2/13/21 by ORLANDO W. *

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• 5 / 5

  

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  My item was not in stock but they kept in touch and just received it! Simon Pierce Crystal phone holder. Beautiful!!

  Review of 3/5/21, following an experience of 2/11/21 by TERRELL B. *

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• 5 / 5

  

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  Had what I needed. Kept me informed on timing (back ordered) and arrived when expected.

  Review of 3/5/21, following an experience of 2/11/21 by STEWART S. *

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• 5 / 5

  

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  Very responsive and quick.

  Review of 3/5/21, following an experience of 2/11/21 by ALFREDA K. *

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• 5 / 5

  

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  Trying to find the perfect area rug. I love that gracious style offers samples at reasonable prices. Most companies don’t offer samples. They r large pieces so u can really get the benefit and they ship fast.

  Review of 3/5/21, following an experience of 2/4/21 by KELLEN F. *

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• 1 / 5

  

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  Please be very careful dealing with this company. They completely misrepresented a product they were selling online. When I received the item it did not match the photo on their website at all. When I called (which noone ever answers their phones) finally after days of disputing the problem. They did return the item but it cost me $60 in shipping cost because they would not honor their poor representation of their product online.. Please be aware that this could also happen to you! Unfortunately very poor customer service.

  Review of 3/5/21, following an experience of 2/10/21 by WENDELL S. *

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• 5 / 5

  

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  The shipping was excellent. I have never seen such careful wrapping. Arrived in perfect condition.

  Review of 3/5/21, following an experience of 2/11/21 by QUEENIE S. *

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• 5 / 5

  

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  came on time

  Review of 3/1/21, following an experience of 2/10/21 by OTHO C. *

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• 4 / 5

  

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  I didn't get a tracking number. But someone responded to a ticket I made (and that didn't include a tracking number either) but grateful that I got a response. Besides I also got the sheets on or before the date in that email so it's all good. 4 stars because there's room for improvement? Or does it cost more to have a tracking number? I don't know. That's the downside to asking a layperson to review.

  Review of 3/1/21, following an experience of 2/5/21 by NORBERTO C. *

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• 2 / 5

  

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  I had a back order in for quite some time. When I received a notice that it was still back ordered I cancelled my order. They shipped it this week anyway. When I contacted you for a return my salesperson INSISTED the order had not been cancelled. They also stated they do not supply return labels. I sent ite items back at my own cost which was a lot since the items were 2 marble wastebaskets. I’ll not shop or recommend Gracious Style to my friends.

  Review of 3/1/21, following an experience of 2/4/21 by VIOLA J. *

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• 3 / 5

  

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  Gracious style sells the item I purchased only if you buy two, which makes it unreasonably priced. I sent an email asking if I could buy one and received no reply. If I could have purchased the item elsewhere I would have. Believe me, I tried.

  Review of 3/1/21, following an experience of 2/8/21 by VERDA K. *

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• 5 / 5

  

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  Love it its beautiful

  Review of 2/28/21, following an experience of 1/28/21 by BRENDON W. *

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• 1 / 5

  

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  horrible service, i ordered in sept and still dont have my items, this website is fraud, do not order from here

  Review of 2/28/21, following an experience of 2/6/21 by HELEN H. *

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• 2 / 5

  

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  I don't know if this is authentic. The stamp on the back looks fake.

  Review of 2/26/21, following an experience of 2/4/21 by HASSIE M. *

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• 5 / 5

  

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  The soup tureen I ordered was packaged very well however the top arrived broken. Gracious Style responded immediately to my request for a replacement top. Their customer service is top notch & should serve as an example to other companies. Thank you.

  Review of 2/26/21, following an experience of 2/4/21 by FREEDA A. *

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• 5 / 5

  

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  Well wrapped and beautiful.

  Review of 2/26/21, following an experience of 2/5/21 by CODY R. *

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• 1 / 5

  

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  I ordered I think in August a pitcher ( Arthur Court ) for an Oct wedding, I received updates that only extended the delivery date until finally receiving the item Feb

  Review of 2/26/21, following an experience of 2/4/21 by ERNIE B. *

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• 1 / 5

  

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  I don't have my order yet, and don't know when to expect it and no one will get back to me about it when I email you.

  Review of 2/25/21, following an experience of 2/3/21 by DINA W. *

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• 4 / 5

  

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  My order was efficiently processed and sent within one week. Love my mugs. I have only 4 stars because the company has no means for us as consumers to communicate via chat, etc. if there’s a problem with your order, or you want to make a change, you have to send an email and then wait for someone to get back to you. For the high end products sold at Gracious Style, they should have a service department that rivals their competitors.

  Review of 2/25/21, following an experience of 2/1/21 by MALVINA F. *

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• 1 / 5

  

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  I received 1 of the 4 same items in my order. The agent told me it would be another week for them “try” to get back to me to replace the order. Ended up canceling the order and placing with another vendor of the same item.

  Review of 2/25/21, following an experience of 1/26/21 by LIANA J. *

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• 5 / 5

  

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  Items arrived in the time frame anticipated. No problems. Several pieces of glassware were broken in a move. I was relieved to find them still available online after many years.

  Review of 2/25/21, following an experience of 2/1/21 by UNIQUE B. *

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• 1 / 5

  

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  Customer service was atrocious from start to finish. Chelsea was the point of contact and you have lost my business.

  Review of 2/22/21, following an experience of 1/26/21 by GRANVILLE M. *

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• 1 / 5

  

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  Called 2 times to know where was my order, which was a gift for Christmas bought early november. They did not ship anything because one part of the order was missing, which meant I had nothing to offer for Christmas. First time I called asked that things would be shipped in two batches, the first being ready and the second when the rest would be available... Altough they told me it would be done, it aimply did not. The second call I asked that the delivery adress would be changed so it would be directly delivered to my friend (a very very late Christmas indeed): I finally received just a few days ago the packages, all at my door step. Now I need to send it back to my friend. Absolute zero on the service.

  Review of 2/20/21, following an experience of 1/28/21 by KATELYNN Y. *

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• 5 / 5

  

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  Great product, timely delivery. Site should provide dimensions for products.

  Review of 2/19/21, following an experience of 1/29/21 by NELLE Z. *

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• 2 / 5

  

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  This was suppose to be a Christmas gift ordered in late November 2020 . . . was delivered until late January or early February . . . can't remember. You guys should be more diligent and obvious in highlighting delivery/backorder/out of stock situations. Doubt if I'd ever order from you again. Disappointed.

  Review of 2/19/21, following an experience of 1/26/21 by THEO L. *

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• 5 / 5

  

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  Fast delivery and dishes arrived packaged properly so there was no breakage

  Review of 2/17/21, following an experience of 1/26/21 by CHAUNCEY L. *

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• 2 / 5

  

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  Products are nice but delivery is very slow. It’s obvious that they sell stuff that they do not currently have in stock; therefore you wait several months to receive order.

  Review of 2/17/21, following an experience of 1/26/21 by FLAVIE L. *

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• 5 / 5

  

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  Everything arrived perfectly

  Review of 2/17/21, following an experience of 1/27/21 by MAXIE L. *

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• 1 / 5

  

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  Order arrived months after initially placed with zero communication in between. Extremely disappointing customer experience.

  Review of 2/17/21, following an experience of 1/26/21 by ANTONIO B. *

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• 4 / 5

  

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  The site was easy to navigate. It did take months to receive my order, with only one item broken.

  Review of 2/17/21, following an experience of 1/28/21 by SAMANTA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent product

  Review of 2/17/21, following an experience of 1/26/21 by RUDOLPH S. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Smooth, yet slow, transaction. Patience required.

  Review of 2/17/21, following an experience of 1/27/21 by ARYANNA K. *

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• 3 / 5

  

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  It took a really long time for my product to ship (over a month) and I had already been charged for it and had to follow up before it shipped.

  Review of 2/17/21, following an experience of 1/26/21 by HELLEN R. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Receiving my order took 4 months. Gracious style did not proactively keep me aware of an estimated arrival time. I had to inquire several times to receive that information. When the item did arrive, it was in fine shape and exactly what I ordered. I will use alternative vendors in the future.

  Review of 2/17/21, following an experience of 1/19/21 by IBRAHIM M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  The product arrived broken in multiple pieces, because Gracious Style did not wrap the Baker properly with bubble wrap. They will not replace the item. Customer Service has not been helpful. Telling me they cannot do anything, and that I have file a claim with UPS. This is worst company I have ever dealt with. I would give them zero stars if this review form would let me.

  Review of 2/17/21, following an experience of 1/21/21 by MIREYA K. *

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• 1 / 5

  

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  I placed an order for an item and was not told it was back ordered until after I paid and got a confirmation email; on the site when I ordered, it was labeled “in stock.” Then it never shipped, not even on the back order date. When I emailed customer service to find the item, I was told that they would get me a tracking number when possible, with no indication of time as to when my package would be sent. This was an engagement present for a family member that is seriously delayed and they gave me no way to cancel my order and get a refund when I requested that after the prolonged delay. Will never use this site again.

  Review of 2/17/21, following an experience of 1/6/21 by VIDA R. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  The gift I ordered is beautiful. But it was only after I had ordered it that I was told that it would not be delivered until January. Also there was no opportunity to even include a gift card. (It was being delivered to the recipient of the gift.)

  Review of 2/17/21, following an experience of 1/21/21 by VIVA H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I have tried to get tracking number for my order by emailing and phone calls for 5 days...still no information:( ridiculous!

  Review of 2/17/21, following an experience of 1/14/21 by JORDANE S. *

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• 1 / 5

  

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  Never could make contact with company regarding status of order.

  Review of 2/17/21, following an experience of 1/18/21 by ROSA C. *

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• 1 / 5

  

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  I placed my order in august. With many delays and follow. Up phone calls my order was received in January, 5 months late. This was a birthday present and it didn’t even make it for Christmas.

  Review of 2/17/21, following an experience of 1/12/21 by CHRISTINA T. *

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• 1 / 5

  

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  I ordered Simon Pearce boxed tea lights because the website showed photos of two tea lights per box. I ordered two boxes, expecting to receive a total fo four tea lights. However, when the items arrived there were only two tea lights total. I called Gracioustyle customer service and the representative stated she could see the website photo showed two tea lights per box. When I asked if they could remedy the situation, she said no because it was only one per box ,but understood my confusion as the website description was inaccurate. I asked again if she could send the remaining two tea lights but she said no. She did not offer any form of remedy except to return the items. Great customer service would have been an offer to remedy the situation by sending the other two tea lights or refunding half the purchase price. Instead, she mentioned she would reach out to the website team for a correction to the website. This was my first order with Graciosstyle and I am left disappointed. Would love to hear from a supervisor or management regarding this interaction.

  Review of 2/17/21, following an experience of 1/19/21 by GREG H. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order