Customer reviews for graciousstyle.com

Customer reviews

• 1 / 5

  

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  This company took two months to finally deliver my Christmas present in late January and never gave me any notice of the delay. What terrible, horrible service. I will never patronize them again.

  Review of 2/17/21, following an experience of 1/20/21 by ANNIE H. *

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• 1 / 5

  

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  This company took two months to finally deliver my Christmas present in late January and never gave me any notice of the delay. What terrible, horrible service. I will never patronize them again.

  Review of 2/17/21, following an experience of 1/20/21 by HARLEY S. *

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• 2 / 5

  

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  I ordered two each Simon Pearce $125 plates and they came taped together. No boxes. I was quite disappointed. The last time I ordered from Simon Pearce direct, I got a lovely box. These are wedding gifts. Very disappointed.

  Review of 2/17/21, following an experience of 1/20/21 by ALAYNA S. *

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• 5 / 5

  

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  I found this product to meet all the standards that were advertised. I am very pleased.

  Review of 2/17/21, following an experience of 1/25/21 by GEOVANNI W. *

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• 1 / 5

  

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  Do not buy from this company. YOu call and no one answer s the phone. I ordered a tray and tissue box. The tray kept being delayed- week after week going back to November. I was disappointed as I wanted the two items to match and at the time or ordering, nothing was stated as being backordered. Finally after leaving three messages a very snippy lady called and said they were having trouble in the warehouse. When I pushed her to see if they even had the tray, she said they were still waiting for it so it had nothing to do with the warehouse. I cancelled the order- and ordered on-line from Bloomingdales and received it within 4 day- free shipping.

  Review of 2/17/21, following an experience of 1/21/21 by RUSSEL R. *

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• 1 / 5

  

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  I waited months for my floor lamp. Very difficult to get any communication back from the company. When my floor arrived, it was the wrong floor lamp. I am very frustrated, and I feel like at this point, I am just going to keep the wrong lamp because trying to return it is just not worth it. I would not recommend doing business with this company.

  Review of 2/16/21, following an experience of 1/7/21 by TANIA K. *

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• 1 / 5

  

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  it was a fake - dont buy this product!!! not real

  Review of 2/16/21, following an experience of 12/30/20 by MADILYN W. *

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• 2 / 5

  

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  I had ordered months ago, then I was notified the product was not in stock so I thought that was the end of it. But surprisingly over three months later I receive "an" order, not THE order. They sent the same item type, but not the item I ordered. Very disappointed.

  Review of 2/16/21, following an experience of 1/7/21 by ALICIA R. *

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• 2 / 5

  

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  Delivery was painfully slow. And communication between placing order and receiving it was lacking. No way to contact you in a satisfactory manner. Customer service is everything. The knife was a gift, so I hope it is enjoyed. Just what I was looking for for a special friend’s 70th birthday.

  Review of 2/16/21, following an experience of 1/6/21 by KOLBY T. *

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• 1 / 5

  

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  I am still waiting a black place setting. I cannot understand why it takes more than 4 month.

  Review of 2/12/21, following an experience of 1/4/21 by NYAH Z. *

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• 1 / 5

  

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  Terrible experience and communication.

  Review of 2/12/21, following an experience of 1/4/21 by CLEMMIE S. *

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• 4 / 5

  

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  In spite of the pandemic causing delays, the last of our 8 glasses ordered in early November arrived last week. I wondered if it would have been faster to order directly from Simon Pearce. Never mind. Happy New Year!

  Review of 2/12/21, following an experience of 12/30/20 by EMIL Y. *

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• 1 / 5

  

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  I called immediately after placing my order because I forgot to use my 10% off code .... left a message ...called again left a message and never heard back from anyone :(

  Review of 2/12/21, following an experience of 1/5/21 by LISETTE C. *

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• 1 / 5

  

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  I still have not received my 3 Sabre cheese knives. You’ve had my payment since early November. Every time I contact you, your response is 3-5 days. Worst customer service ever. Send the knives.

  Review of 2/12/21, following an experience of 12/30/20 by ZOIE B. *

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• 2 / 5

  

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  The delivery was late!! When I tried to cancel Gracious Style refused

  Review of 2/12/21, following an experience of 12/29/20 by KITTY B. *

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• 1 / 5

  

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  I have never been more disappointed from an order done online as I was from Gracious Style .The reason I feel this way is because of the length of time receiving my order. I would have just ordered the items from Juliska but the plates were not in stock. Gracious Style had in stock (site said) what I wanted to purchase. This was a Christmas package that arrived about 5 weeks after it was ordered. I would not have been upset had I known the merchandise was not in stock and it would arrive this late. It was also shipped all the way from South Carolina to California and then shipped to Alabama. Did not understand all that. UPS said it was delivered on Dec. 17th and Dec. 24th to a residence in California. I finally got both packages but was so afraid I had been taken for $300+. Thankful for the final arrival.

  Review of 2/12/21, following an experience of 12/17/20 by SARINA L. *

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• 1 / 5

  

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  I never received my cabinet knobs but you guys charged me. I’m very disappointed after months waiting !!!

  Review of 2/12/21, following an experience of 12/28/20 by KRISTOPHER K. *

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• 2 / 5

  

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  Received after 6 months, that’s ridiculous

  Review of 2/12/21, following an experience of 12/28/20 by TWILA B. *

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• 2 / 5

  

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  return instructions was to the other Co. and when I called them I was told to contact you. It was so confusing to me and wasted lot of my time. Should be more easier for the customer for returns.

  Review of 2/12/21, following an experience of 12/16/20 by MAUDE M. *

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• 2 / 5

  

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  Ordered on 12/15 and on 12/27 still had not received. Attempted to cancel order and was told it was shipped on that day. This review request indicates I ordered on 12/27 which is incorrect. Love the bowl but an unhappy with ur customer service..

  Review of 2/12/21, following an experience of 12/27/20 by JUANA C. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Poor check out experience. Little info provided re purchase process, and no info about shipping. Emails regarding purchase did not arrive in my email, but their advertisements did- must be something wrong with their sending emails re purchases. Difficult to reach them. Contact info buried in advertisements. Poor response to inquiry. Poor packaging for shipment resulted in half the product damaged

  Review of 2/12/21, following an experience of 12/21/20 by MARITZA H. *

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• 5 / 5

  

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  Absolutely beautiful!

  Review of 2/1/21, following an experience of 11/9/20 by SIERRA R. *

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• 4 / 5

  

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  Lovely champagne glasses. The initial delivery was on time, but one of the flutes had a broken stem. I had difficulty reaching the sender, so I spent my own money to mail back the broken glass. I was delighted that they contacted me by email to say that a replacement was on the way. Yesterday I received 2 new glasses instead of just one. Both glasses were intact! Yay!

  Review of 1/31/21, following an experience of 1/24/21 by ALIYA T. *

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• 5 / 5

  

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  Tissue holder is as beautiful as the picture. Your service was excellent.

  Review of 1/30/21, following an experience of 1/22/21 by COLLIN L. *

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• 1 / 5

  

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  I had no idea this gift for my daughter wouldn’t be in in time for Christmas even tho I ordered it November 27. Any other site I ordered from let you know in a easy to read print that this might be the case. I would not order from you again because of this. She’s long gone and who knows when I’ll see her to give it to her. Really not happy about it.

  Review of 1/30/21, following an experience of 12/21/20 by ALISON G. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I cancelled the order because of a late shipping date on 12/08/20, you went ahead and shipped late anyway, Would not recognize my Emailes and charged me shipping Both ways when I returned it. NOT GOOD BUSINESS Practices !!!!!.

  Review of 1/29/21, following an experience of 12/17/20 by EVELYN G. *

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• 1 / 5

  

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  I order this item back in February and I have just received it. I have tried to cancel this order multiple times due to never receiving it. Then 10 months later it came in the mail. Very poor customer service.

  Review of 1/29/21, following an experience of 12/8/20 by JIMMIE G. *

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• 5 / 5

  

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  Arrived in perfect condition

  Review of 1/28/21, following an experience of 1/20/21 by CAMERON A. *

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• 5 / 5

  

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  I am a fan. Love the web site. They offer so many lovely items.

  Review of 1/28/21, following an experience of 1/21/21 by KRYSTEL W. *

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• 5 / 5

  

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  Easy to navigate.

  Review of 1/28/21, following an experience of 1/20/21 by ROCIO M. *

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• 5 / 5

  

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  The vendor kept me informed and products were sent within a reasonable but very heavily packaged.

  Review of 1/28/21, following an experience of 1/21/21 by TYREEK B. *

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• 5 / 5

  

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  wonderful! received the order quickly and the glass was packed beautifully. I was so worried, but it all got here in one piece!!

  Review of 1/28/21, following an experience of 1/20/21 by ELISA D. *

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• 3 / 5

  

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  Not sure if it was my oversight, but I didn't see the "custom order - no return" language when I placed the order. After the order was placed it was prominently displayed a couple of times. In any event, there was no need to return the table. We like it a lot.

  Review of 1/27/21, following an experience of 1/10/21 by JULIO O. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Took forever to receive. Just stretch wrapped with clear plastic. Ends bent backward. Colorwise, it is nothing like the on line images. Pretty much of a disappointment. Stuck it in an upstairs bedroom rather than the focal point where we had intended to place it.

  Review of 1/26/21, following an experience of 1/18/21 by COURTNEY K. *

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• 5 / 5

  

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  Quick delivery and the napkins were more beautiful than the photo. I immediately ordered more!

  Review of 1/26/21, following an experience of 1/18/21 by ELECTA J. *

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• 5 / 5

  

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  Timely shipping and lots of great products.

  Review of 1/26/21, following an experience of 1/18/21 by HIRAM W. *

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• 5 / 5

  

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  Wonderful working with Gracious Home! They were prompt and efficient

  Review of 1/25/21, following an experience of 1/16/21 by NOVA D. *

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• 3 / 5

  

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  Ordering from the site was fine, the delay was disappointing and while I Was waiting for so long for the delivery the rug went on sale. I think I should have been given the sale price!

  Review of 1/25/21, following an experience of 12/16/20 by ALESSIA L. *

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• 5 / 5

  

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  Great selection of beautiful Jurliska products!

  Review of 1/25/21, following an experience of 1/14/21 by MILLIE D. *

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• 3 / 5

  

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  Seemed a long time between when agreed to freight cost on top of the order price and details of the delivery times became available. I am still waiting to receive 1 item from the order. Initial delivery dates were received but no update was received to indicate these were not applicable. I was hoping for delivery for Christmas 2020 but received the bulk of the order around 18th Jan 2021.

  Review of 1/24/21, following an experience of 1/15/21 by GRETA H. *

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• 5 / 5

  

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  Pillows look exactly as shown online. Excellent quality and beautiful design, good communication, and secure packaging.

  Review of 1/24/21, following an experience of 1/16/21 by KELSI K. *

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• 4 / 5

  

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  I received my order and the vodka sets were beautiful. I did not give a 5-star review only because I thought the sets were over-priced. But again, they are beautiful, seem to be hight quality, and arrived safely.

  Review of 1/24/21, following an experience of 1/16/21 by HYMAN K. *

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• 1 / 5

  

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  Still haven’t received and ordered 3 weeks ago... Missed the wedding that I needed them for.

  Review of 1/24/21, following an experience of 12/17/20 by JESSE R. *

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• 2 / 5

  

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  I love the pink champagne glasses. They are quite beautiful. However, one arrived with a broken stem and needs to be replaced. I attempted to report the damage and left a message on the phone recorder, but no one has returned my call. They 2 glasses were not packed very carefully. It is not surprising that one arrived damaged.

  Review of 1/24/21, following an experience of 12/17/20 by CHRISTA R. *

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• 2 / 5

  

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  Took forever to ship an in-stock item.

  Review of 1/23/21, following an experience of 12/16/20 by ANNAMARIE J. *

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• 5 / 5

  

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  Great customer service and communications.

  Review of 1/23/21, following an experience of 1/7/21 by HERBERT K. *

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• 5 / 5

  

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  Product was beautiful and packaged very well. Arrived quickly.

  Review of 1/22/21, following an experience of 1/14/21 by MAKENZIE P. *

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• 2 / 5

  

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  I asked to cancel order because it wouldn’t arrive in time according to website and was told my request was handled. So I ordered item from another store. Then the item arrived and I had to ship it back and spend $25. Very frustrating and disappointing. Poor customer service.

  Review of 1/22/21, following an experience of 12/15/20 by WALTON B. *

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• 2 / 5

  

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  I received one update with an approximate ship time and has to send multiple emails in order to get additional updates. Finally, received an email telling me the shipping was between myself and the vendor of the product! NOT a good first experience worthy of return business!

  Review of 1/22/21, following an experience of 12/14/20 by TIMMY S. *

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• 3 / 5

  

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  I never intended to return my order (Juliska paper towel dispenser) but in addition to arriving a couple months after my order it is not worth the $95 price tag. The base is light and slippery...so I returned it. The return process is cumbersome. Gracious style does not provide a return label, you pay for the return shipping and....for the shipping of the item if said item shipped free.....well, there are many other places to shop! with free shipping and free returns

  Review of 1/21/21, following an experience of 1/13/21 by CASANDRA P. *

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• 5 / 5

  

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  Awesome service quick shipping very pleased!

  Review of 1/21/21, following an experience of 1/5/21 by VIRGINIE J. *

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• 5 / 5

  

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  great

  Review of 1/20/21, following an experience of 1/10/21 by LEONE S. *

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• 5 / 5

  

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  I love my dinnerware. They had exactly what I wanted and everything arrived as expected. Thank you

  Review of 1/20/21, following an experience of 1/1/21 by TEVIN H. *

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• 5 / 5

  

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  Everything was just fine. I would definitely use your company again.

  Review of 1/20/21, following an experience of 1/11/21 by MYLENE A. *

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• 5 / 5

  

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  Great experience, fast shipping!!

  Review of 1/19/21, following an experience of 1/11/21 by DUDLEY L. *

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• 2 / 5

  

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  Disconnect between site and supplier Image of product not same as item delivered Item was packed in excess protection difficult to remove and impossible to repack I was happy w phone rep and the timely refund so she deserves my gratitude

  Review of 1/19/21, following an experience of 12/7/20 by TREVA F. *

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• 2 / 5

  

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  One of the items i ordered that was on website-cancelled. The shipping is super long, as a result i ordered. missing item from other place in IL and received it in Brooklyn sooner then item from Soho (still waiting), Def will not order from this place again

  Review of 1/19/21, following an experience of 12/11/20 by BRADLEY B. *

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• 5 / 5

  

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  Great prices on brand name products that are more expensive at other retailers.

  Review of 1/18/21, following an experience of 12/18/20 by JAIME B. *

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• 5 / 5

  

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  just what I ordered

  Review of 1/18/21, following an experience of 1/10/21 by MAUDE S. *

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• 5 / 5

  

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  Good service

  Review of 1/18/21, following an experience of 1/10/21 by GERALD H. *

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• 5 / 5

  

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  Perfect experience. Table is beautiful, and shipped when promised.

  Review of 1/18/21, following an experience of 1/10/21 by MARY R. *

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• 5 / 5

  

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  Love this silverware!!! Looks great and made beautifully!!!

  Review of 1/18/21, following an experience of 1/10/21 by CHANELLE O. *

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• 1 / 5

  

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  Disaster! I ordered six dishes. Three arrived within a couple of weeks, then I waited and waited months for the three remaining ones. They never arrived, after multiple inquiries. Then, five months later I was charged for the balance. When I called in for the tracking number, I was told they never shipped and that it was an error that my card was charged. I asked to be refunded and they made the process so difficult, that I called my credit card company to reimburse the second charge. I ended up ordering the three remaining dishes from another retailer and they arrived in 48 hours! Clearly they were aviailable, and the story of being back ordered was simply that a story. The entire process was handled extremely poorly.

  Review of 1/18/21, following an experience of 12/10/20 by JUNIUS H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Order arrived ahead of schedule, was packaged/wrapped well and in perfect condition! Thank you!

  Review of 1/18/21, following an experience of 1/7/21 by MODESTA Z. *

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• 2 / 5

  

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  While the product I received was nice and I am not returning it, it was not the product I ordered. I was not informed that my original product was discontinued.

  Review of 1/17/21, following an experience of 12/10/20 by RODGER H. *

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• 3 / 5

  

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  Although they have beautiful items, GS should have an up to date digital/interactive customer service platform.

  Review of 1/16/21, following an experience of 1/8/21 by RICKY N. *

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• 5 / 5

  

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  It was very easy to place my order, and the napkin holder I purchased came carefully packaged and on time!

  Review of 1/16/21, following an experience of 1/5/21 by MYRTLE D. *

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• 5 / 5

  

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  Excellent experience, received my order before expected and it was packed so well!!

  Review of 1/15/21, following an experience of 1/7/21 by REBECA T. *

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• 5 / 5

  

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  Prompt delivery.

  Review of 1/15/21, following an experience of 1/7/21 by ALYSSON M. *

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• 5 / 5

  

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  I was happy to be able to fill out a set of Simon Pearce Essex wine glasses after some breakage. My order was received promptly and in perfect condition.

  Review of 1/14/21, following an experience of 1/6/21 by DOUG B. *

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• 5 / 5

  

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  They delivered in the window of time promised.

  Review of 1/14/21, following an experience of 1/5/21 by AUDREY O. *

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• 5 / 5

  

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  An easy site to search for what I wanted. Great selections. Purchasing was quick and easy too.

  Review of 1/14/21, following an experience of 1/5/21 by HIRAM T. *

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• 5 / 5

  

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  Ilike this bowl

  Review of 1/13/21, following an experience of 1/5/21 by SONIA O. *

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• 5 / 5

  

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  Great customer service. I received an email with a date on when the order would ship, which kept me up to date. And received an email when it was shipped. It was a great process!

  Review of 1/13/21, following an experience of 1/5/21 by KARINA P. *

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• 5 / 5

  

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  HELPFUL BEAUTIFUL PROSUCT PLEASANT PEOPLE TO WORK WITH

  Review of 1/13/21, following an experience of 1/5/21 by KENNEDI O. *

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• 5 / 5

  

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  Easy to place the ordre and recived in a timely fashion

  Review of 1/12/21, following an experience of 1/4/21 by ELVERA S. *

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• 5 / 5

  

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  love the site and products

  Review of 1/12/21, following an experience of 1/4/21 by FORREST K. *

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• 5 / 5

  

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  My order arrived quickly with no issues

  Review of 1/12/21, following an experience of 1/4/21 by EDISON D. *

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• 5 / 5

  

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  Beautiful napkins, they are great in washer and dryer and have vibrant color and design.

  Review of 1/11/21, following an experience of 12/23/20 by HELEN T. *

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• 1 / 5

  

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  Honestly very disappointed. Placed order for three different sets of them same kitchenware. Was all on back order with was now shown at the time of purchase. Okay that’s fine...! Got the sets of cups two months later then was notified the the other two set of plates and mixing bowls were still on back order for another month. Then as on 12/2020 the entire order was cancelled. So what am I supposed to do with 8 cups with no matching plates, etc. ? Very disappointed

  Review of 1/10/21, following an experience of 12/3/20 by VINNIE W. *

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• 5 / 5

  

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  All went well

  Review of 1/8/21, following an experience of 1/1/21 by EMILIO M. *

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• 5 / 5

  

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  Received my order in a timely manner! The glass tree was intact

  Review of 1/8/21, following an experience of 12/31/20 by NAME K. *

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• 5 / 5

  

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  I bought this as a gift so I sent it right away to the recipient : Cannot expand more on the quality of the product. Shipping was great!!

  Review of 1/8/21, following an experience of 12/31/20 by GAGE K. *

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• 5 / 5

  

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  The site is easy to use and I found what I was looking for with no issue

  Review of 1/8/21, following an experience of 12/31/20 by LISETTE W. *

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• 5 / 5

  

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  My order took a long time to arrive but I knew this upon ordering.

  Review of 1/7/21, following an experience of 12/30/20 by MAXIMO B. *

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• 5 / 5

  

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  The product is beautiful and the order was delivered so fast I was shocked. Very pleased with the product, the service and price !

  Review of 1/7/21, following an experience of 12/29/20 by BUFORD H. *

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• 4 / 5

  

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  Easy enough to place order. Took 2 months for delivery with several calls to check on the order. The items were not a high priority, so the wait was just frustrating. The throw rugs are very nice & were worth the wait!

  Review of 1/6/21, following an experience of 12/29/20 by JETT M. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The website was fairly easy to navigate. Even when I made a mistake in the shipping address, they were able to quickly correct it. However, once purchased, it was fairly difficult to get updates. The ship date was set for 12/6, until 12/6 and then it changed to 12/28 - huge difference. Once it did ship, I tried to track it with no luck - you have to "request" a tracking number, which I did multiple times, but never got it. Thankfully, my order did finally show up.

  Review of 1/5/21, following an experience of 12/28/20 by LORENZO V. *

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• 5 / 5

  

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  Packaging was so good that I cannot imagine anyone getting broken plates from GraciousStyle.

  Review of 1/5/21, following an experience of 12/28/20 by MURPHY R. *

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• 5 / 5

  

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  Amazing selections.

  Review of 1/5/21, following an experience of 12/22/20 by GARTH S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Thank you so much for your prompt delivery. It arrived in time for Christmas which I had not expected. I was thrilled and completely satisfied with your service. Will definitely use you again!

  Review of 1/4/21, following an experience of 12/16/20 by KIANNA E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It easy to find the product I wanted, easy to make the order, and delivered in a reasonable period of time.

  Review of 1/4/21, following an experience of 12/27/20 by HOUSTON L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Beautiful

  Review of 12/31/20, following an experience of 12/22/20 by ALENE O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Efficient

  Review of 12/31/20, following an experience of 12/9/20 by ELEANORE D. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  We had purchased a couple of these trays when visiting Los Angeles and found them online at Gracious Style. Understanding ordering from Australia we would need to pay large transport costs but this purchase is the first time we have been charged US customs clearance fee and US local delivery fee of $57.00 added to the $120.98 shipping we had already accepted. Items cost $114.00 fees and shipping $177.98. Could you please check with your shipping company to see if they can do better.

  Review of 12/31/20, following an experience of 11/24/20 by OMA C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  The original order for these glasses was placed on a October 16th an authorization was placed on my account and 4 days later it fell off, the authorization and charge was placed again and once again it fell off with no shipping details or confirmation. A full month later the authorization was once again placed against my account and a charge placed as well, the glasses did ship after 5 weeks after placing the order with no communication within that 5 weeks as to the length of time it would take to ship. I will not be doing business with Gracious Style in the future. Their communication to their customers is non existent and even when I requested shipping details my request was met with silence. I'll be going to Table Arts in LA, at least they get back to me

  Review of 12/31/20, following an experience of 11/23/20 by CREOLA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service, quick delivery and free shipping!

  Review of 12/30/20, following an experience of 12/22/20 by ISABELL M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The service was excellent and the product exactly as represented.

  Review of 12/30/20, following an experience of 12/22/20 by GEORGIANA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I am so pleased with my purchase on gracious style! The packaging was excellent, the delivery arrived on time for Christmas! I couldn’t be more pleased with the ease of shopping on the site.

  Review of 12/29/20, following an experience of 12/21/20 by TIANNA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Although the product this time did not work, the service is fantastic.Return was easy. I have had prior great experiences and would gladly order from them again when the need arises.

  Review of 12/29/20, following an experience of 12/21/20 by LAZARO K. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order