Customer reviews for GOV PLUS

Customer reviews

• 5 / 5

  

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  I want the best when traveling.

  Review of 9/22/25, following an experience of 9/22/25 by BEVERLY W.

• 5 / 5

  

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  Super easy to add information and process the application. Wish all websites were as well designed.

  Review of 9/22/25, following an experience of 9/22/25 by STEPHEN M.

• 5 / 5

  

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  Instructions were easy to follow.

  Review of 9/22/25, following an experience of 9/22/25 by MARY G.

• 5 / 5

  

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  .great experience

  Review of 9/21/25, following an experience of 9/21/25 by MP M.

• 5 / 5

  

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  Doing the application online is such a time saver! At age 86, anything to save the hassle of going to an office, going to get a photo is outstanding! I just want to make sure you don’t put Wanda Wanda Lee Huff but only WANDA LEE HUFF.

  Review of 9/21/25, following an experience of 9/21/25 by WANDA H.

• 5 / 5

  

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  I’m old school , but this process is moving quickly!

  Review of 9/21/25, following an experience of 9/21/25 by LYNELLE M.

• 1 / 5

  

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  Scam. $96 fee charged does not go towards passport. Complete rip off! Don't use this site

  Review of 9/21/25, following an experience of 9/21/25 by LORI L.

• 5 / 5

  

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  Good experience

  Review of 9/20/25, following an experience of 9/20/25 by TIMOTHY I.

• 5 / 5

  

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  Very easy to apply and with out hassle!

  Review of 9/20/25, following an experience of 9/20/25 by TERRY C.

• 5 / 5

  

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  easy to fillout

  Review of 9/20/25, following an experience of 9/20/25 by NANCY V.

• 5 / 5

  

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  Easy to use app.

  Review of 9/20/25, following an experience of 9/20/25 by DONALD L.

• 5 / 5

  

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  All went well

  Review of 9/20/25, following an experience of 9/20/25 by PETER U.

• 5 / 5

  

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  Great services

  Review of 9/20/25, following an experience of 9/20/25 by CORY C.

• 5 / 5

  

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  I was prepared to spend a great deal of time renewing my tsa. The renewal application was easy to complete with no frustration. It didn't take a great deal of time to complete and it was user friendly. That means a great deal to a senior citizen, like me.

  Review of 9/19/25, following an experience of 9/19/25 by BRENDA L.

• 5 / 5

  

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  Very easy to use, and no hassle renewing my passport

  Review of 9/19/25, following an experience of 3/21/24 by GARY F.

• 5 / 5

  

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  simple and straight forward questions and easily answered

  Review of 9/19/25, following an experience of 9/19/25 by MILTON M.

• 5 / 5

  

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  Quick and easy passport renewal. So much easier than doing it in person. Thanks!

  Review of 9/19/25, following an experience of 9/19/25 by MOLLY M.

• 5 / 5

  

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  Fine okay right so good great fine good great good

  Review of 9/19/25, following an experience of 9/19/25 by DOUG L.

• 5 / 5

  

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  Easy to use and no confusion

  Review of 9/19/25, following an experience of 9/19/25 by DELLA T.

• 5 / 5

  

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  I love the way they do business and would recommend them highly.

  Review of 9/19/25, following an experience of 9/19/25 by ARNELL G.

• 5 / 5

  

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  Fast and easy

  Review of 9/18/25, following an experience of 9/18/25 by REBECCA K.

• 5 / 5

  

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  Easy to do was able to get around site

  Review of 9/18/25, following an experience of 9/18/25 by LOUIS H.

• 5 / 5

  

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  A very good experience and fast

  Review of 9/18/25, following an experience of 9/18/25 by SAMUEL T.

• 5 / 5

  

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  Fast and easy

  Review of 9/17/25, following an experience of 9/17/25 by RICKIE R.

• 5 / 5

  

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  Great but a bit confusing

  Review of 9/17/25, following an experience of 9/17/25 by MARIA ELENA S.

• 5 / 5

  

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  Very fast and professional I would recommend it to anyone

  Review of 9/17/25, following an experience of 9/17/25 by WILLIAM H.

• 5 / 5

  

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  The system hold my information meanwhile I was busy working. Great. Thank you

  Review of 9/17/25, following an experience of 9/17/25 by GELUS M.

• 5 / 5

  

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  Application process was easy. Everything went smoothly and I didn't have any questions about anything.

  Review of 9/17/25, following an experience of 9/17/25 by MICHAEL H.

• 5 / 5

  

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  Easy process

  Review of 9/17/25, following an experience of 9/17/25 by ULF O.

• 5 / 5

  

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  It was very easy to follow and to complete! Thank you!

  Review of 9/17/25, following an experience of 9/17/25 by CONSUMER C.

• 5 / 5

  

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  Easy, quick & filing too.

  Review of 9/17/25, following an experience of 9/17/25 by BARBARA F.

• 5 / 5

  

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  Easy to apply

  Review of 9/17/25, following an experience of 9/17/25 by DOROTHY H.

• 5 / 5

  

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  It was just so easy to renew my TSA.

  Review of 9/16/25, following an experience of 9/16/25 by KATHIE P.

• 5 / 5

  

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  Real Easy to fill out

  Review of 9/16/25, following an experience of 9/16/25 by SCOTT B.

• 5 / 5

  

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  Very fast and easy instructions!

  Review of 9/16/25, following an experience of 9/16/25 by CINDY H.

• 5 / 5

  

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  The ease of completing it from my couch, instead of standing in long lines. I just hope I get it before my planned birthday trip to visit my husband's hometown in Jamaica.

  Review of 9/16/25, following an experience of 9/16/25 by TALISA G.

• 5 / 5

  

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  Super fast. Great, easy, clear instructions.

  Review of 9/16/25, following an experience of 9/16/25 by CUSTOMER C.

• 5 / 5

  

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  Great to do it online! Very easy to do. Excellent!

  Review of 9/16/25, following an experience of 9/16/25 by SEYMOUR D.

• 5 / 5

  

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  I hope it’s as easy as it seems to get my TSA approval

  Review of 9/16/25, following an experience of 9/16/25 by BARBARA Y.

• 5 / 5

  

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  Thank you for the ease of using this site

  Review of 9/16/25, following an experience of 9/16/25 by MJ M.

• 5 / 5

  

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  It is important for me in 2026

  Review of 9/15/25, following an experience of 9/15/25 by DORA R.

• 5 / 5

  

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  Fast and convenience

  Review of 9/15/25, following an experience of 9/15/25 by ELIAS E.

• 5 / 5

  

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  Fairly easy to complete

  Review of 9/15/25, following an experience of 9/15/25 by CUSTOMER C.

• 5 / 5

  

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  it was fast and easy

  Review of 9/15/25, following an experience of 9/15/25 by DONNELL T.

• 5 / 5

  

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  Very streamlined and easy to use.

  Review of 9/15/25, following an experience of 9/15/25 by LINDA B.

• 5 / 5

  

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  Easy to sign in

  Review of 9/15/25, following an experience of 9/15/25 by THOMAS S.

• 5 / 5

  

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  So easy. Thank you

  Review of 9/15/25, following an experience of 9/15/25 by LISA S.

• 5 / 5

  

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  Very easy to complete!

  Review of 9/15/25, following an experience of 9/15/25 by JOHN C.

• 5 / 5

  

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  This was so easy

  Review of 9/15/25, following an experience of 9/15/25 by BECKY C.

• 5 / 5

  

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  The process was fairly fast and was easy to process all information

  Review of 9/14/25, following an experience of 9/14/25 by FREDERICK H.

• 5 / 5

  

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  This was an easy process to complete

  Review of 9/14/25, following an experience of 9/14/25 by JOAN B.

• 5 / 5

  

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  really easy to do

  Review of 9/14/25, following an experience of 9/14/25 by GREGORY B.

• 5 / 5

  

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  Easy to renew your passport

  Review of 9/13/25, following an experience of 9/13/25 by SHIRLEY E.

• 5 / 5

  

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  This was the easiest process for renewing a passport. The process took very little time.

  Review of 9/13/25, following an experience of 9/13/25 by SHERRI B.

• 5 / 5

  

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  I didn’t have difficulty finding the application for passport renewal.

  Review of 9/13/25, following an experience of 9/13/25 by MELANIA Z.

• 5 / 5

  

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  Excellent customer service

  Review of 9/13/25, following an experience of 9/13/25 by CESAR D.

• 5 / 5

  

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  It was easy to use

  Review of 9/13/25, following an experience of 9/13/25 by CUSTOMER C.

• 1 / 5

  

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  This company is extremely misleading in that you think you are renewing your passport when in reality you are just paying to have forms filled out and your photo returned to you. Highly disappointed they would mislead elderly people like this. I was waiting thinking my passport would come in the mail when all I got was a packet. Now I have to pay another $130 to actually get my passport.

  Review of 9/13/25, following an experience of 9/7/25 by CATHERINE C.

• 5 / 5

  

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  Very helpful

  Review of 9/13/25, following an experience of 9/13/25 by DARLENE S.

• 5 / 5

  

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  Was very easy to apply.

  Review of 9/13/25, following an experience of 9/13/25 by GLORIA O.

• 5 / 5

  

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  Fast effective efficiency and easy to understand.

  Review of 9/13/25, following an experience of 9/13/25 by CHARLES G.

• 1 / 5

  

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  Passport renewal stuck in their processing for weeks. No human customer service response whatsoever. AI response refers me to email for human response. It’s just a circular runaround. If I go elsewhere to get my passport, AI says it will cause confusion and more delays. Great. No refund option either after 7 days of application.

  Review of 9/12/25, following an experience of 1/23/25 by MICHELLE O.

• 5 / 5

  

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  So far it has been easy, we shall see when the waiting time is over.

  Review of 9/12/25, following an experience of 9/12/25 by JOHN M.

• 5 / 5

  

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  This was the easiest process that I have ever experienced, I love it.

  Review of 9/12/25, following an experience of 9/12/25 by RONZA R.

• 5 / 5

  

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  My credit card on my phone was expired, and the application waited while I updated it. Good application!

  Review of 9/12/25, following an experience of 9/12/25 by DENNIS D.

• 4 / 5

  

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  Everything was easy and hassle free. Site was easy to use.

  Review of 9/11/25, following an experience of 9/11/25 by MARK B.

• 5 / 5

  

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  Appreciate the streamline service. Highly recommend.

  Review of 9/11/25, following an experience of 9/11/25 by LINDA L.

• 5 / 5

  

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  This application was clear and easy to complete!

  Review of 9/11/25, following an experience of 9/11/25 by HAROLD H.

• 5 / 5

  

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  Fast & easy process!

  Review of 9/11/25, following an experience of 9/11/25 by LIBBY H.

• 5 / 5

  

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  Quick and easy

  Review of 9/11/25, following an experience of 9/11/25 by CONSUMER C.

• 4 / 5

  

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  Pending my results, I will withhold any recommendations. So far the process was easy and fast. The cost might have been a bit high but knowing how California paperwork is, I'll gladly pay extra.

  Review of 9/11/25, following an experience of 9/11/25 by MARK S.

• 5 / 5

  

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  Easily navigated instructions to follow to complete the process effortlessly.

  Review of 9/11/25, following an experience of 9/11/25 by MIKE W.

• 5 / 5

  

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  Very user-friendly

  Review of 9/11/25, following an experience of 9/11/25 by SYLVIA T.

• 5 / 5

  

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  Is fast and easy save time

  Review of 9/10/25, following an experience of 9/10/25 by ENRIQUE R.

• 5 / 5

  

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  Keep up the great work, by providing US Citizens boarding passes, to go abroad! In this accodomy, things are crazy expensive! One less thing to worry about is, not being able to afford the Passport. Thank You.

  Review of 9/10/25, following an experience of 9/10/25 by WYDELL D.

• 5 / 5

  

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  Easy form to fill out.

  Review of 9/10/25, following an experience of 9/10/25 by JOYCE B.

• 5 / 5

  

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  Once I received the correct form, the process was easy and based on a one step at a time process

  Review of 9/10/25, following an experience of 9/10/25 by HELGA S.

• 5 / 5

  

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  This is better to do

  Review of 9/10/25, following an experience of 9/10/25 by JAMARCO O.

• 1 / 5

  

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  I applied for a passport renewal on July 5, 2025. The website informs me that all requirements have been met and I will hear from them in 3 days. I have tried calling and emailing them and NO HELP. Was hung up on twice. Terribly frustrated by being scammed by these people -- $250

  Review of 9/10/25, following an experience of 9/10/25 by PAULINE D.

• 5 / 5

  

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  Very easy to apply

  Review of 9/10/25, following an experience of 9/10/25 by TOM V.

• 5 / 5

  

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  I’m not very tech savvy and it walked me through it so anyone can do it

  Review of 9/10/25, following an experience of 9/10/25 by STEVE C.

• 5 / 5

  

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  Was easy and easy to pay and stuff

  Review of 9/10/25, following an experience of 9/10/25 by NICHOLE G.

• 5 / 5

  

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  This app and process couldn't have been easier. I recommend it!

  Review of 9/10/25, following an experience of 9/10/25 by DONNA E.

• 5 / 5

  

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  This was very easy and I hope I get my passport soon.

  Review of 9/10/25, following an experience of 9/10/25 by KATHY K.

• 5 / 5

  

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  Fast and efficient

  Review of 9/10/25, following an experience of 9/10/25 by JIM W.

• 5 / 5

  

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  They are company, they put their customers first.

  Review of 9/9/25, following an experience of 9/9/25 by MERCY OC C.

• 1 / 5

  

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  I applied for a passport renewal in JUNE and paid to have it expedited. I still don't have it and my trip is in 3 weeks. The US passport department does NOT have any record of a passport filing for me. I put all my personal info into this website only to discover it's a SCAM! Also someone tried to open 2 credit cards in my name in July that i did not authorize. This company now has ALL my personal information. I'm sick to my stomach that I got scammed and a company out of the US has my photo, birth certificate, social security number...

  Review of 9/9/25, following an experience of 2/17/25 by JENNIFER J.

• 5 / 5

  

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  Fast and easy

  Review of 9/9/25, following an experience of 9/9/25 by TAI W.

• 5 / 5

  

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  Fast, easy, uncomplicated.

  Review of 9/9/25, following an experience of 9/9/25 by TOM H.

• 5 / 5

  

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  Que pude hacerlorapido

  Review of 9/9/25, following an experience of 9/9/25 by GUILLERMO A.

• 5 / 5

  

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  I didn’t have to leave my house.

  Review of 9/9/25, following an experience of 9/9/25 by SANDRA H.

• 5 / 5

  

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  it was easy to renew passport

  Review of 9/9/25, following an experience of 9/9/25 by CHARLES D.

• 5 / 5

  

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  Outstanding experience!

  Review of 9/9/25, following an experience of 9/9/25 by JOHN TAYLOR L.

• 5 / 5

  

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  Great service and easy to apply.

  Review of 9/9/25, following an experience of 9/9/25 by THOMAS E.

• 5 / 5

  

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  Though some answers required major thoughts, it was a relatively easy application to complete

  Review of 9/9/25, following an experience of 9/9/25 by BRUCE L.

• 5 / 5

  

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  It takes some people time to get their documents. You made it simple and easy. No red tape, come back tomorrow. I feel in control and had a lending hand to a veteran, says another person.

  Review of 9/9/25, following an experience of 9/9/25 by EDWARD B.

• 1 / 5

  

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  I was trying to order my passport and I was charged $500 dollars and never went thru with the actual passport request and they reimbursed me $100 and kept the rest. What a complete rip off. So disappointed ..

  Review of 9/9/25, following an experience of 9/9/25 by CUSTOMER C.

• 5 / 5

  

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  EASE TO DO A PASSPORT AND ANOTHER DOCUMENTS

  Review of 9/9/25, following an experience of 9/9/25 by CARLOS M P.

• 4 / 5

  

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  Had a difficult time making my payment. Was it my credit card or the people in your organization? Could not get timely answers. The continuation sequence is confusing. Is my passport actually required? Seems they have access to all the information on the passport anyway. Hopefully all turns out good.

  Review of 9/9/25, following an experience of 9/9/25 by JOSE G.

• 5 / 5

  

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  Very easy for apply.

  Review of 9/9/25, following an experience of 9/9/25 by ZHAOJIN J.

Reviews displayed in chronological order