Customer reviews for GOV PLUS

Customer reviews

• 5 / 5

  

  Edit Flag

  Fast, Quick, Easy. Clear instructions and can be filled out quickly.

  Review of 3/30/23, following an experience of 3/30/23 by TONI L.

• 5 / 5

  

  Edit Flag

  EXCELLENT! I WAS GETTING READY TO SIT AT MY COMPUTER FOR HOURS, IT ONLY TOOK MINUTES FROM STATE TO FINISH. THANK YOU FOR GREAT SERVICE!

  Review of 3/29/23, following an experience of 3/29/23 by NV M.

• 5 / 5

  

  Edit Flag

  I look forward to travelling with TSA approval. This process has been easy to apply for.

  Review of 3/29/23, following an experience of 3/29/23 by KATHERINE P.

• 5 / 5

  

  Edit Flag

  Very easy and quick. I liked the process everything is all together

  Review of 3/29/23, following an experience of 3/19/23 by JABRADI F.

• 5 / 5

  

  Edit Flag

  Process was Quick and Easy, the website is very manageable thank you.

  Review of 3/29/23, following an experience of 3/29/23 by KEITH O.

• 4 / 5

  

  Edit Flag

  Was pretty easy understand to maneuver through! I liked the whole setup!

  Review of 3/29/23, following an experience of 3/29/23 by JESSIE D.

• 5 / 5

  

  Edit Flag

  Excellent service quick and easy to use and get this TSA Pre check renewed.. No hassle service.

  Review of 3/29/23, following an experience of 3/29/23 by MARY DOLLY B.

• 4 / 5

  

  Edit Flag

  REALLY FAST AND EASY. TO USE. WISH ALL GOVERMENT FORMS WERE THIS EASY.

  Review of 3/29/23, following an experience of 3/29/23 by DARLENE G.

• 5 / 5

  

  Edit Flag

  So easy to use and convenient. Replaced my SSN card within minutes.

  Review of 3/28/23, following an experience of 3/28/23 by ROLAND C.

• 5 / 5

  

  Edit Flag

  Very easy and simple to use. I would recommend it.

  Review of 3/28/23, following an experience of 3/28/23 by PAMELA J.

• 4 / 5

  

  Edit Flag

  I love the convenience but the price is a bit steep

  Review of 3/28/23, following an experience of 3/28/23 by DEBBIE E.

• 5 / 5

  

  Edit Flag

  Quick and easy very satisfied and efficient. Will use again

  Review of 3/28/23, following an experience of 3/28/23 by MICHELLE F.

• 5 / 5

  

  Edit Flag

  Process was fast and simple which was surprising for a governmental process. Thank you for your assistance in this matter.

  Review of 3/28/23, following an experience of 3/28/23 by JOHN B.

• 5 / 5

  

  Edit Flag

  Very user-friendly. Unfortunately I could not add my husband due to the waitlist.

  Review of 3/28/23, following an experience of 3/28/23 by DEJAYE N.

• 5 / 5

  

  Edit Flag

  Excellent service / no hassle service / quick and to the point - prefilled check boxes

  Review of 3/28/23, following an experience of 3/28/23 by DAVID H.

• 5 / 5

  

  Edit Flag

  It was Quick and Easy, and done from my own personal computer! Thank you for Very Good Service!

  Review of 3/28/23, following an experience of 3/28/23 by SVEN L.

• 5 / 5

  

  Edit Flag

  The application was very simple and easy to complete. I would recommend it to anyone that wants to get TSA approved.

  Review of 3/28/23, following an experience of 3/28/23 by SHERRY M.

• 5 / 5

  

  Edit Flag

  Quick and easy! I was surprised that it didn’t take a numerous steps.

  Review of 3/27/23, following an experience of 3/27/23 by STEPHANIE T.

• 5 / 5

  

  Edit Flag

  Easy to do! They have made the process fast and effortless.

  Review of 3/27/23, following an experience of 3/27/23 by DOROTHY P.

• 3 / 5

  

  Edit Flag

  the site is a little confusing but it worked Great thank you -JT

  Review of 3/27/23, following an experience of 3/27/23 by JON M T.

• 5 / 5

  

  Edit Flag

  This was very easy, simple and convenient. It makes traveling a lot more FUN! Thank you. Keep up the good work. Really appreciate safe travels and supporting homeland security.

  Review of 3/27/23, following an experience of 3/27/23 by CONNIE A.

• 5 / 5

  

  Edit Flag

  QUick -- Easy -- Awesome. would highly recommend to anyone for the best processes

  Review of 3/27/23, following an experience of 3/27/23 by RAE LYNN W.

• 5 / 5

  

  Edit Flag

  Filling this information out was so simple. I had it done in minutes.

  Review of 3/27/23, following an experience of 3/27/23 by JULIA C.

• 5 / 5

  

  Edit Flag

  I’m a OTR trucker it saved a lot of time and I didn’t have to take off work

  Review of 3/27/23, following an experience of 3/27/23 by DANIEL J.

• 5 / 5

  

  Edit Flag

  I found the application is very simple, and very thorough. Thank you for your service.

  Review of 3/27/23, following an experience of 3/27/23 by DAVID T.

• 5 / 5

  

  Edit Flag

  Easy to use. Quick completion of forms. Not too expensive.

  Review of 3/26/23, following an experience of 3/26/23 by KRISTEN G.

• 5 / 5

  

  Edit Flag

  Easy and fast great application and self explanatory highly recommend

  Review of 3/26/23, following an experience of 3/26/23 by DIANA C.

• 4 / 5

  

  Edit Flag

  It works very well. I look forward to using it in the future to reduce the wait

  Review of 3/26/23, following an experience of 3/26/23 by ANDREW H.

• 5 / 5

  

  Edit Flag

  Simple and straightforward. Easy software andlways helps complete. Rigorous to ensure safe travel and support homeland security. Thanks.

  Review of 3/26/23, following an experience of 12/19/22 by JOHN S.

• 5 / 5

  

  Edit Flag

  Very easy and quick. Good idea! This saved a lot of time.

  Review of 3/26/23, following an experience of 3/26/23 by RONALD L.

• 5 / 5

  

  Edit Flag

  The system is friendly, Quick easy to renew my number

  Review of 3/25/23, following an experience of 3/25/23 by EVA A.

• 5 / 5

  

  Edit Flag

  Very pleased with everything.

  Review of 3/25/23, following an experience of 3/24/23 by DESTINY P.

• 5 / 5

  

  Edit Flag

  Thank you! This was very quick and easy! I look foreword to not waiting in a long line!

  Review of 3/25/23, following an experience of 3/25/23 by ALAN K.

• 5 / 5

  

  Edit Flag

  Super quick and easy to use. Recommend this site to others.

  Review of 3/25/23, following an experience of 3/25/23 by SARAH B.

• 4 / 5

  

  Edit Flag

  I had a computer glitch but in the end, this was easy online.

  Review of 3/24/23, following an experience of 3/23/23 by MICHELE S.

• 5 / 5

  

  Edit Flag

  Easy process. Good job!

  Review of 3/24/23, following an experience of 3/23/23 by LARRY R.

• 5 / 5

  

  Edit Flag

  Easy to apply.

  Review of 3/24/23, following an experience of 3/23/23 by SANDY K.

• 5 / 5

  

  Edit Flag

  Super easy process!

  Review of 3/24/23, following an experience of 3/23/23 by BARBARA O.

• 5 / 5

  

  Edit Flag

  It's a very good system. Quick and fast.

  Review of 3/24/23, following an experience of 3/23/23 by KEITH R.

• 5 / 5

  

  Edit Flag

  phargood@msn.com

  Review of 3/24/23, following an experience of 3/24/23 by SHARIF V.

• 4 / 5

  

  Edit Flag

  So far, this has been a very easy process.

  Review of 3/24/23, following an experience of 3/23/23 by DAVID K.

• 5 / 5

  

  Edit Flag

  This process was seamless and very easy to complete.

  Review of 3/24/23, following an experience of 3/23/23 by CEDELLA G.

• 5 / 5

  

  Edit Flag

  It was great.

  Review of 3/24/23, following an experience of 3/24/23 by CHRISTOPHER C.

• 5 / 5

  

  Edit Flag

  This process was extremely easy and worth the little time it took to finish. Thank you.

  Review of 3/24/23, following an experience of 3/23/23 by LESTER D.

• 5 / 5

  

  Edit Flag

  Great!

  Review of 3/24/23, following an experience of 3/24/23 by RICHARD A.

• 5 / 5

  

  Edit Flag

  rhondakiphuth@yahoo.com

  Review of 3/24/23, following an experience of 3/23/23 by RHONDA K.

• 5 / 5

  

  Edit Flag

  Super easy process!

  Review of 3/24/23, following an experience of 3/23/23 by BARBARA O.

• 5 / 5

  

  Edit Flag

  I liked so much. Highly recommend.

  Review of 3/24/23, following an experience of 3/23/23 by JANICE M.

• 5 / 5

  

  Edit Flag

  This was super easy! Thanks, GOV .

  Review of 3/24/23, following an experience of 3/23/23 by KATHLEEN B.

• 5 / 5

  

  Edit Flag

  Easy, fast, straightforward.

  Review of 3/24/23, following an experience of 3/23/23 by VIVIAN M.

• 4 / 5

  

  Edit Flag

  Simple to do - I hope the process works as well as it says it does.

  Review of 3/24/23, following an experience of 3/23/23 by GLENN D.

• 5 / 5

  

  Edit Flag

  It's very easy to use. I would recommend it to everybody.

  Review of 3/24/23, following an experience of 3/24/23 by MATTHEW B.

• 5 / 5

  

  Edit Flag

  I travel a lot, so the online experience to complete the application was straightforward, which helped me complete my part of the process initially. Not having to queue in longer lines is a great benefit. Thanks for making the process easy to navigate.

  Review of 3/23/23, following an experience of 3/23/23 by CORNELLIS R.

• 5 / 5

  

  Edit Flag

  Very easy to navigate.!

  Review of 3/23/23, following an experience of 3/23/23 by STANLEY T.

• 5 / 5

  

  Edit Flag

  Great process of application!

  Review of 3/23/23, following an experience of 3/23/23 by JAMES W.

• 1 / 5

  

  Edit Flag

  I too was directed to GovPlus to renew my TSA PRECHECK status, and even after I received a receipt for my payment, I was not able to complete the application process, as information that I input was rejected. I tried the chat feature to resolve the issue, but they cut me off because I took too long (10 minutes) to respond to one of their questions; and I've had 3 phone calls to their customer service number, which by the way is in the Philippines, the last call lasting over 1 and 1/2 hours, and they still could not resolve the issue, and was promised a call-back in the next two hours, which of course I did not receive. My receipt also was dated Jan. 1, 1970, as stated in previous complaints (Sharanya G, below), and GOVPLUS responded that they have since resolved that particular issue, but obviously that's not true either. I don't know what to do now!

  Review of 3/23/23, following an experience of 3/16/23 by MARK B.

• 1 / 5

  

  Edit Flag

  I was trying to sign up for TSA pre and I clicked on this link as it seemed legit. They asked me to pay 97 dollars to sign up for TSA pre. Once I paid the fee, I get an email receipt from Govplus with the date on the receipt as Jan 1, 1970! This is ridiculous. Obviously this is bogus and such a horrible way to cheat people by using the US government's name. I need my money back. I also did not get any information on booking appointments for TSA pre check after I paid the fees. So obviously this company is a fraudulent company that fools people into thinking that its a government website trying to get you to TSA pre check.

  Review of 3/18/23, following an experience of 3/18/23 by SHARANYA G.

• 1 / 5

  

  Edit Flag

  I started the application for a TSA Pre Check and Passport renewal with this company thinking ti was a valid company. I made the mistake of giving them my credit card information to charge my account $179 for their services. I was uneasy about the process but went ahead and submiitted my information. I never completed providing all of the information for either my TSA Pre Check or Passport renewal. I have since learned that this is not a valid company. I have requested that my account be cancelled with them and requested my money back.

  Review of 3/18/23, following an experience of 1/11/23 by DORANCE H.

• 1 / 5

  

  Edit Flag

  Unfortunately I subscribed unknowingly on my TSA Precheck. I called them within 15 minutes to cancel as I immediately got a fraud alert from my credit union. They did not cancel my transaction and charged my credit card. I see several people had this happen to them. I would like a refund as I didn’t want this service.

  Review of 3/14/23, following an experience of 3/13/23 by RICHARD H.

• 1 / 5

  

  Edit Flag

  Do I have to even put 1 star down? Wish I would've done more research on this scam. Over twice the renewal for TSA Precheck. Unfortunately they took my money $179.00. Now they won't give it back! Never got ANY service out of them.. Contacting our attorney General on this one.

  Review of 3/3/23, following an experience of 2/4/23 by TERI F.

• 5 / 5

  

  Edit Flag

  GOV equals great service! My TSA Precheck and Known Traveler Number recently expired, and I found the GOV online TSA Precheck renewal service to be convenient, easy to use, and much more efficient than the time-consuming process I went through when I first obtained my TSA Precheck approval directly with the TSA government personnel, who worked diligently but were woefully understaffed. I am also impressed with the GOV staff I have spoken with and the professional manner in which they addressed my recent questions regarding the GOV TSA Renewal services. I am happy to recommend GOV and their customer service and support teams.

  Review of 2/23/23, following an experience of 2/22/23 by LYNN W.

• 5 / 5

  

  Edit Flag

  Customer service was extremely prompt, efficient, and friendly.

  Review of 2/21/23, following an experience of 2/16/23 by ROBIN D.

• 5 / 5

  

  Edit Flag

  Anne was very professional and very responsive. Her help was very much appreciated.

  Review of 2/18/23, following an experience of 2/16/23 by JOAN V.

• 5 / 5

  

  Edit Flag

  I have had the best experience interacting with GOV ! When sorting through a question, Anne was terrific - very helpful, knowledgeable, and proactive. My experience was positive from beginning to end!

  Review of 2/17/23, following an experience of 2/13/23 by SHARON D.

• 5 / 5

  

  Edit Flag

  The online process was fast and seamless. I received responses to my email requests within minutes! I am used to slower service from most government entities. I would definitely recommend GOV to anyone/everyone.

  Review of 1/25/23, following an experience of 11/16/22 by J PHILIP C.

• 5 / 5

  

  Edit Flag

  I was confused with the application process, but the customer service was excellent in helping me manually book my appointment. They were very responsive.

  Review of 12/21/22, following an experience of 12/14/22 by EVAN S.

• 5 / 5

  

  Edit Flag

  It was refreshing to speak with someone who was knowledgeable and who provided excellent service as well. Yes, I will recommend GOV to my friends, and hopefully they will get Anes to help them if they have any problems. Thank you, Anes.

  Review of 12/14/22, following an experience of 12/14/22 by JOHN M.

• 5 / 5

  

  Edit Flag

  Signing up for TSA PreCheck on GOV was quick and easy. When I had a follow-up question, I called the phone number provided and was expertly helped by Jonathan. Afterwards, I received further assistance from Daryl. He professionally and kindly helped me schedule an appointment at a nearby facility. I am very grateful for the excellent support! Thank you.

  Review of 12/11/22, following an experience of 12/7/22 by AUDREY M.

Reviews displayed in chronological order