Customer reviews
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I highly recommend Firefighting's Finest Moving & Storage. Profession, timely , and fair prices
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Almost kept to minimum charge as requested. Great service.
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On task and careful
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Actual move was absolutely great. But way too many papers were sent to website. Not exactly clear and confusing.
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Very Professional Will Definitely use again
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Fine
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Have used FF three times now. Always very polite young men with attention to detail. They also enjoy each other and working together. Highly recommend.
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Professional, efficient, organized, friendly, timely.
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Great guys very polite and hardworking
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Joaquin, Kellum, and Josh were very professional and personable. I enjoyed the experience!! I would use you again if I ever relocated.
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The best
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The moving crew was quick and efficient. They respected my belongings and showed excellent customer service. I would highly recommend them to anyone moving!
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This is the 4th move for my TCU kiddos, and we could not be happier each and every move. Great workers, on-time, met every expectation, great communication and follow-up. Pricing was outstanding and no surprises. Highly, highly recommend!!
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Good
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I have had the pleasure of meeting 5 of the guys who work with Firefighting's Finest through 2 parts of a move and without exception they have been polite, professional, thorough and FAST! There is a 3rd part to our move coming up and we will be calling these guys!!
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Amazing service! This is the second time I’ve used Fire Fighters Movers and they are fantastic! Punctual, efficient and took great care of my things while moving. Highly recommend!
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Excellent help.
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These guys were great. We have used them three times to move.
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Easy to search and gather information. I really loved the inventory feature!
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Punctual, hard workers, friendly!
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careful, courteous, smart.
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The guys were very good and professional . All went smooth with no problems.
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Great job and very time sensitive company and since I'm a fellow TCU alumni it worked out great definitely will use this company in the future.
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Even as hot as it was. We enjoyed the movers. They were very professional. But we had some laughs at the same time. I would recommend this moving company to anyone moving
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They deserve 6 stars as they surpassed my expectations the entire time they were working in our home.If I ever have to move anything, these are the people I'm calling.
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They were fabulous! 3 man crew for moving my mother-in-law closer to us. This was a hugely stressful move for her and they made it easy. They were all polite, funny and helpful. Above and beyond helpful for us. They took great care with all her things- they communicated any possible issues quickly- they arrived exactly when they were supposed to. I was extremely impressed with the ease of booking/payment. They worked around a slow elevator filled with people getting on and off as quickly as they could without upsetting the residents at her new senior living community. I can’t stress how easy this move was for us. Thank you firefighters movers!
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A+++++++++ the Best moving company we’ve had Thank you
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Professional, efficient, and a joy to work with. A pleasant surprise that each of the 6 young men were equally respectful and courteous. Firefighters Finest is highly recommended by our family.
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Definitely 5 stars from the packing to the moving. Hard working, quality conscious and friendly, so enjoyed having them in our home. Would we use them again? Absolutely!
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My experience was very good. The three young men were very considerate of myself as well as the residents in the senior facility I was moving to. I believe that they went over and beyond helping me with my move. I have already recommended them to others planning their moves.
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The movers who came to my home were nice, polite and professional. They were very careful with my family's possessions and worked in an efficient manner. It was in the high 90s yet the guys still worked very hard and quickly. I selected them based on other good reviews and I would recommend them myself.
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Very courteous. Good customer service.
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They did a fantastic job. Thanks
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They've moved me twice and are excellent.
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Excellent communication and value from booking to delivery! Plenty of care was taken to ensure my items were transported safely, and the move was done faster than I was quoted! Would recommend :)
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Excellent guys! Loaded day one. Unloaded day 2 in a different city. They are careful, politie, courteous, and on time.
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The crew that moved us damaged 4 pieces of furniture. One piece, a desk, had the entire corner knocked off exposing raw wood, making the desk an eyesore. All of the pieces that were damaged had been in our possession less than 2 weeks. This is definitely NOT the experience we expected. We used Firefighters Finest movers in 2009 to make a long distance move and they were excellent. In 2009, everything was moved without a scratch. We're very disappointed that was not the case this time. We have filed a claim with Firefighters Finest but have yet to receive a response. I guess only time will tell how or if this will be resolved.
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Great Job! Went seamlessly for this move. Will use again.
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Firefighter Movers did a wonderful job. They knew that I had a budget and did their best to stay with in it. They worked quickly and efficiently.
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The crew worked diligently and remained professional at all times. They handled everything with kid gloves and did not damage any furniture or belongings within the content of the boxes or of our home.
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Great service from the time I made the first call to the end of the move.
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A team of professional movers and firefighters move large and precious items with the greatest care and efficiency. I’ve used this company twice and was extremely please both times. They are the best.
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Excellent
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These guys did a great job. Very professional and friendly. No surprises at the end in terms of the charges. Would definitely hire them again
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movers were on time and efficient.
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Excellent customer skills... Service is the best!!
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Excellent team and great work!
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Professional, polite, efficient!! They wrap, box and packed my items very carefully, especially my antiques! Highly recommend!
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Move went smoothly. Staff curious and friendly.
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Just called, really don't remember if I went into the website.
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The team was awesome! They loaded my 1 bedroom apartment on the 3rd floor and transported it to my new home. Coincidentally one of the movers lives in my new neighborhood so he telling me about the neighborhood too! Nothing was broken and I even had a couple of items that had great sentimental value to me. I told them and they wrapped them extra well and handled them with great care! Highly recommend them and they were highly recommended to me.
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Very good move! Very professional and courteous crew. All worked hard and gave us the best value for our spend.
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Wonderful young men!
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What a great team. They were kind, strong, hard-working and so helpful!
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Excellent!
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Great crew that worked extremely hard and quick to get our move done in one day versus the 2 days we thought we would need. The only issue we had that some of the boxes, even the ones marked fragile, looked like they had been somewhat crushed because I think they were going to quick. They also carried our bedside tables and chests not straight up and down so the contents were completely thrown around, most didn’t matter except my bedside table contained a box of my deseased mothers jewelry that ended up falling out of the drawers and I am afraid some of it is missing. The supervisor really stayed on top of the crew and they did a good job other than those two issues.
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We felt they were misleading about pricing and other details. They were extremely late so we had to reschedule. Late again on the rescheduled date. Didn't check in with me on day of the move, I had to contact them. The actual guys who moved our furniture did a great job wrapping the furniture and setting it up. They were fast and efficient.
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Answer by firefightermovers.comFlagThank you for choosing Firefighting's Finest and we are glad to have been able to serve you. I do apologize for the arrival issues and we do the best we can to keep to our time frames. I will reach out to our Dallas Operations staff and ensure that they make every possible effort to contact our customers on the day of the move and keep them updated. This is our policy, so we will internally review measures to ensure this does not happen. Please email us at dallas.management@firefightermovers.com to discuss why you feel mislead on our pricing whether information was omitted in the call to schedule services and if the information was also omitted in the emails we send out after a job is booked. Thank you and we look forward to hearing from you.
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I was overcharged by this company and they include all these additional charges. I would not recommend. Very expensive.
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Answer by firefightermovers.comFlagThank you for choosing Firefighting's Finest for your recent moving and storage needs. We are sorry that we did not meet or exceed your expectations and will immediately look into why you feel that you were overcharged. Please send us an email at fortworth.claims@firefightermovers.com. Thank you!
Answer by anonymous aFlagI would like for you to call me at 630-842-2076. I can go over the charges with you which are incorrect.
Answer by firefightermovers.comFlagOkay, thanks. We will contact you on Monday to review. Thank you.
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The price was very competitive with other companies, and I have used this company in the past with great results. But this time was different. Everything started out fine, but then I realized some of the movers didn’t really know what they were doing. I understand people have to train and start out somewhere but there was only one main guy and the other two seemed brand new and clueless. The main guy had to stop what he was doing several times to instruct the others and they were all quite slow, causing the hours paid for to go up substantially. They dented and scratched several of my pieces of furniture. Including a brand new (and expensive) coffee table and bench.
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Prompt, efficient and listened to our suggestions when needed.
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Very polite & professional! We hired them to pack & move us. They got the job done quickly & efficiently! Would highly recommend them!
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We have used FF 4 times now and this move was the least impressive. The lead guys were good but seemed to have unmotivated crews who did not pay attention to detail. They would just put things wherever and even when we instructed them to place things in certain areas they did not. We had to ask them to make a bunch of corrections and pretty much gave up towards the end of the move and just told them to get everything off the truck since it was taking so long. Biggest problem is they put our 2 deep freezers in and both doors were left open. We did not realize this until a few hours later and had a mess. Overall not happy with this move.
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Very professional, courteous and quickly moved everything. Hard working crew that did a great job! Thank you.
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Great experience !
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pleasant
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The pluses: On time, clean, neat, polite and flexible. The job was larger than anticipated and they were just ok with that, but not enthused. Would have given fire stars however their packing of some items in the truck were not well thought out and left us with a heavily damaged refrigerator door, bent spokes on one bicycle and damage to a wooden cabinet. We know it was not an easy job, but all damage could have been avoided if packed more carefully. Also a little disappointed that the packers were not off duty fireman.
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The team came in and did a very professional job of packing everything and handling everything like it was their own stuff that they were moving. I will definitely be use them again in the future.
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Great job
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Thank you!
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Our moving team was polite and professional. They really worked to get everything done as quick as possible, without compromising the quality of service. They asked permission prior to using our bathrooms, which was very courteous of them. This is our second time using Firefighting’s Finest, and again, another satisfying experience!
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Excellent move that went smoothly. I asked the guys to move a couple of things that weren't part of the original move and they were very nice to do that for me. Friendly, helpful, diligent guys who did a great job and helped me tremendously. One negative would be that I didn't receive a call 30 minutes before but everything worked out perfect.
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Ebrahim and his crew were incredible. Very professional, took care of everything and my wife and I were extremely pleased with our move today. If we ever have to move again, we will definitely us Firefighting's Finest and request Ebrahim and his crew.... Professional, caring, honest and dependable.... Rich and Sandra
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Excellent customer service Packers are thorough
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The 3 person team that showed up were kids not capable of executing the task. So much so, I had to assist and request they leave before the task was completed as I was confident in their abilities.
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Men On Time and Worked well Thank You
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Superb
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I have always used these guys. Love them!
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Jarron and Hunter were prompt, courteous, professional, hard working, and attentive to time frame and priorities. I was impressed.
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Very good and easy to use.
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Great communication, capable movers
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An excellent young crew. Good attitude and extremely careful with our special pieces. Thanks so much to Keith and Jason. Once again, we were not disappointed.
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In the moving world, Firefighter's Finest is truly the finest. From my initial meeting with Andrew to arrange the move to their fine team of movers, Alex, Dillon and Victor, they all turned something I dreaded, moving, into a very pleasant experience. Andrew kept me informed and updated every step of the way. On the day of the move, Alex called to let me know when to expect them.They conducted the move super professionally. They demonstrated skill, experience, know-how and total professionalism. They brought all the necessary equipment. They exhibited a strong work ethic, consideration for me -- their client --, stamina, energy, great attitude. And this was their second move of the day, in 93 degree heat. They were always polite and courteous to me, people you were pleased to know. Thank you Andrew, Alex, Dillon and Victor. You absolutely made my day. Definitely you deserve far more than 5 Stars!
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EXCEPTIONAL SERVICE! I would highly recommend this company!
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Excellent team, Mike and George. Fast, careful, and helpful with entire loading and unloading of our items. Will use again soon and will recommend to others.
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Best move I ever had, careful, great packaging, courteous.
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Best movers ever!
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My furniture is in good shape which is great. I wish they would have helped me a little more with moving a rug and I did not speak up. They left the front gate open with what they propped it open with and did not rehang a picture they took down to move the furniture upstairs. These are minor things.
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The overall move was OK. one of the reasons they’re only getting two stars is I have a refrigerator that is full of dings it took them over an hour to an hour and 15 minutes just to get my refrigerator out of the house, in doing so again my refrigerator doors are dinged up the side is dinged up and they also damaged a cabinet door that I found today when I went back to my old house when I asked about filing a claim the gentleman in charge said well I can give you a $25 credit. It was my understanding that you have liability insurance and I could not understand why I was just given a $25 credit granted at the end of the day I was exhausted and I just wanted it to be over with I also have a buffet cabinet that when it was placed on the tile floor it more or less was done to a point of upon impact a piece of the bottom of the buffet cabinet split well I use firefighters again I’m sorry to say probably not when I recommend them to my friends sorry to say probably not
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Movers were on time, courteous, and hard workers. Excellent job!
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The moving crew worked hard and was respectful of the furniture.
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This company is First-Class. Great excellence. Outstanding service and wonderful people!
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very good movers, arrived early, ready to jump in and start moving. professional, respectful, clean trucks/equipment. would have no issue recommending them
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Excellent
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These guys are GREAT!! They called me in advance, were right on time, and very polite and professional. They made an emotionally hard move for me so much easier. I hopefully will only move only one more time in my life, and this is the company I will call. I most definitely recommend!!
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This is the second time I have used the Firefighters movers. They are always professional and very nice. They are careful with each item and explain everything thoroughly.
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I’ve used Firefighting’s Finest several times and they do a great job. On time, on budget and no broken items, Very dependable.
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So glad I didn’t have to do this move! Thank you FFMS
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This is our 3rd time to use them. Always excellent and professional job.
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Great experience. Totally professional crew, everything delivered in perfect condition, very fast, and everyone went the extra mile to ensure customer satisfaction. Highest of recommendation and I would definitely call them again should I ever need to move.
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The team was very professional and friendly. They took extra care of our furniture. This is the second time we’ve used fire fighter movers and both times we were extremely satisfied.
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