Customer reviews for eternityrose.com

Customer reviews

• 5 / 5

  

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  Very satisfied

  Review of 9/6/21, following an experience of 8/22/21 by COTY E. *

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• 5 / 5

  

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  Very satisfied with the quality. My wife absolutely loved it. Delivered in one day.

  Review of 9/5/21, following an experience of 8/27/21 by GREG B. *

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• 5 / 5

  

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  Very fast shipping good overall experience

  Review of 9/3/21, following an experience of 8/24/21 by LEILA T. *

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• 5 / 5

  

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  Easy to use.

  Review of 8/28/21, following an experience of 7/30/21 by SYDNEY S. *

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• 5 / 5

  

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  Fast delivery and received updates. Fantastic service.

  Review of 8/28/21, following an experience of 8/19/21 by LORENZA G. *

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• 5 / 5

  

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  quick shipping, no issues

  Review of 8/27/21, following an experience of 8/16/21 by MARCELINO F. *

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• 5 / 5

  

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  Excellent product and awesome delivery time

  Review of 8/12/21, following an experience of 7/27/21 by DELFINA L. *

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• 5 / 5

  

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  Easy to use.

  Review of 8/11/21, following an experience of 8/1/21 by ELSIE B. *

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• 5 / 5

  

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  They did a great job , and the product was great as expected

  Review of 8/10/21, following an experience of 7/11/21 by ROCIO W. *

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• 1 / 5

  

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  I have not received the product I purchased.

  Review of 8/10/21, following an experience of 7/28/21 by HOSEA O. *

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  Answer by eternityrose.com

  

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  Hello, We are very sorry that your package has been delayed. This is a very rare occurrence. We received a message from you yesterday and responded today advising that your order is being re-shipped with USPS Priority. We kindly ask that you amend this review, as we have responded to you promptly and have rectified the situation which unfortunately was beyond our control with our 3rd party carrier. We thank you kindly for your patience and be assured that your Gold-Dipped Eternity Rose is on its way.

• 5 / 5

  

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  Good

  Review of 8/3/21, following an experience of 7/22/21 by MAIDA B. *

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• 1 / 5

  

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  i ordered a dipped rose for my wife for our 25th anniversary. It was scheduled to arrive July 20th but never got delivered. My anniversary came and went no rose to give my wife. It finally showed up yesterday the 26th. Ruined my anniversary for us. You should give different options for shipping and not promise express 3 day delivery if you can't guarantee it will get there in the proposed time.

  Review of 7/30/21, following an experience of 7/15/21 by SHAUN P. *

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  Answer by eternityrose.com

  

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  Hello, First of all, please accept our sincere congratulations on reaching your 25th Anniversary! We understand the disappointment of this gift not reaching you within the 3-day timeframe that most of our orders get delivered. We can see that there was a hold-up with your order at our Memphis Hub on the 15th July, and we have had this issue investigated with FedEx. We also note however that the first time you reached out to us about this issue was on Saturday 24th July, and the only way we can know if a customer has not received their package, is when they contact us about the issue. Please be assured that when we are notified that your package has not been received, we act promptly, and in the case of this package being delayed at our Memphis Hub, we would have re-shipped your order much sooner. The majority of our orders (>99%) are indeed delivered within the timeframe we publish on our site, but on occasion there will be circumstances beyond our control with our third party carriers. We thank you kindly for your order, and hope your wife loves the Silver-Dipped Eternity Rose.

  Answer by Shaun P

  

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  Typical put the blame on me not reaching out to you soon enough. I will not recommend enternity rose to anyone!

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• 5 / 5

  

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  Everything is great!

  Review of 7/24/21, following an experience of 7/14/21 by OLIN W. *

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• 5 / 5

  

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  Good experience

  Review of 7/21/21, following an experience of 6/29/21 by LOMA S. *

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• 5 / 5

  

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  Fast and easy.

  Review of 7/21/21, following an experience of 7/10/21 by STEPHANIA K. *

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• 5 / 5

  

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  Every thing was in order product was easy to find and order it was delivered on time I am very satisfied with my order.

  Review of 7/21/21, following an experience of 7/5/21 by VINCENT K. *

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• 1 / 5

  

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  Never got a shipment that was supposed to take 3-4 days. Waited over a month. Finally had to get money back!!!!!!!!!

  Review of 7/21/21, following an experience of 6/5/21 by LEONORA K. *

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  Answer by eternityrose.com

  

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  Hello, We are very sorry about the circumstances concerning your order. We were informed by FedEx on 25th June that an unknown number of packages at our Memphis TN depot were mistakenly sent to a Walmart Returns Facility earlier in the month, and unfortunately our only means of finding out who had been affected is when our customers let us know they have not received their package. We communicated this to you when you first reached out to us, and we note that there have been at least 6 further occasions when we corresponded with you, as it is of utmost priority that we keep the channels of communication open with our customers. In addition, your refund was processed immediately upon your request, as we notified you last week. We truly understand the immense frustration this unprecedented matter has caused, and it has been rather unfortunate for many of our valued customers like yourself. Depending on each customer's preference, either a replacement has been shipped with FedEx Priority, or a refund has been processed. We are pleased to see that many of the replacements have now been delivered successfully. We sincerely thank you for considering The Eternity Rose and wish you the best.

• 5 / 5

  

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  Easy to deal with, quick to respond, and fast shipping.

  Review of 7/21/21, following an experience of 7/9/21 by LAURA Y. *

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• 5 / 5

  

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  Looks great, fast shipping.

  Review of 7/21/21, following an experience of 7/12/21 by NATHANIEL T. *

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• 4 / 5

  

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  Very easy

  Review of 7/21/21, following an experience of 7/2/21 by CORENE F. *

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• 5 / 5

  

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  Perfect transaction. Quick ship, flawless product. She loved it.

  Review of 7/21/21, following an experience of 7/7/21 by MICHELLE C. *

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• 2 / 5

  

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  It was sent as a gift. The packaging was partially ripped and all wrinkled. The wooden box slightly smashed on the corners. The rose came out nice.

  Review of 7/21/21, following an experience of 6/26/21 by LEXUS V. *

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  Answer by eternityrose.com

  

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  Hello, We are very pleased to hear your comment about the rose itself, and glad you think it is nice. In regards to the display case, we are very sorry to hear it was damaged in transit. This is highly unusual. Please also note that we have not received any prior message from you about this problem. As per our Customer Satisfaction Guarantee policy, we invite customers to send us pictures of any damage so that we can arrange a replacement. You need to send us a message with your picture(s) to: info@eternityrose.com Thank you kindly for your order.

• 5 / 5

  

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  Excellent service...

  Review of 7/21/21, following an experience of 7/7/21 by MILLER M. *

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• 5 / 5

  

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  The website is easy to navigate

  Review of 7/16/21, following an experience of 6/24/21 by MARIETTA C. *

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• 4 / 5

  

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  Fast service, an anniversary gift so we will see reaction in a week

  Review of 7/16/21, following an experience of 6/23/21 by GWENDOLYN G. *

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• 1 / 5

  

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  Very dissatisfied when I open the box the road was broken

  Review of 7/16/21, following an experience of 6/17/21 by STEVE S. *

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  Answer by eternityrose.com

  

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  Hello, We were very sorry to hear you received a broken rose, which is highly unusual. We shipped you a replacement on the same day that you notified us about the damage, using FedEx Priority Delivery. We understand this gift is for your 50th Wedding Anniversary and we sincerely wish you an amazing celebratory occasion when you present your wife with the Gold-Dipped Rose and Vase Set. Thank you kindly.

  Answer by Steve S

  

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  I received the new rose today July 7th and I'm very happy it was a perfect Rose thank you very very much

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• 5 / 5

  

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  As described, thank you

  Review of 6/30/21, following an experience of 6/20/21 by BETTE R. *

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• 5 / 5

  

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  Everything was as described. Shipping and delivery was fast. Only problem was that all but 1 platinum rose and gift box was sold out so I had to settle. No regrets though as the one I received was immaculate.

  Review of 6/27/21, following an experience of 6/18/21 by EMMET W. *

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• 5 / 5

  

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  Came one day before my anniversary, very pleased

  Review of 6/26/21, following an experience of 6/17/21 by HERBERT K. *

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• 5 / 5

  

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  Best product ever. Looks just like the pictures. Beautiful and realistic

  Review of 6/26/21, following an experience of 6/16/21 by ZENA P. *

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• 3 / 5

  

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  Delivery is not as stated. Express from Mich to Ohio 6 days fed ex causing gift to show up well after special occation. Not satisfied 5 product choices out of stock forcing to pick only one that was stocked. Rose is 5 star but wished could have got one that come with vase

  Review of 6/25/21, following an experience of 6/16/21 by LAISHA A. *

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  Answer by eternityrose.com

  

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  Hello, We are very pleased to hear your review of your Platinum-Dipped Rose as 5 star. Our Rose and Vase Sets have indeed been very popular, so we are sorry we were out of stock on these at the time of your order. Please send us a message and on this occasion, we will be happy to arrange a vase to be shipped separately for you. Please also be advised that we ship via FedEx 3-Day Express which means that your order will be delivered by the 3rd BUSINESS day if you place the order before 1pm on a business day. This is explained on our website. We note that your order was placed at 12:33am on Wednesday 16th June. It therefore shipped that day, and was delivered 3 business days later (Monday 21st June). The weekend is not included in the delivery timeframe for express orders. Thank you kindly for your order, and we will be happy to assist you with your request for a vase if you would like.

• 5 / 5

  

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  Awesome product. She[wife] loved it. Im out of the dog house.

  Review of 6/24/21, following an experience of 6/15/21 by CONNIE E. *

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• 5 / 5

  

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  A little hard to navigate but totally worth it for the product

  Review of 6/24/21, following an experience of 6/12/21 by JAYDEN K. *

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• 5 / 5

  

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  Excellent customer service

  Review of 6/23/21, following an experience of 6/10/21 by JOHNNIE H. *

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• 5 / 5

  

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  Bought this as a gift for 25 year anniversary. Order was simple, arrived quickly with updates on shipping and tracking. Rose, vase and window box are beautiful. Very happy with purchase.

  Review of 6/23/21, following an experience of 6/14/21 by JERAMY Y. *

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• 5 / 5

  

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  ....

  Review of 6/21/21, following an experience of 6/4/21 by THURMAN K. *

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• 5 / 5

  

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  Satisfied each order. I've ordered twice

  Review of 6/21/21, following an experience of 5/9/21 by SANTINA M. *

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• 5 / 5

  

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  As advertised, very nice!

  Review of 6/21/21, following an experience of 6/8/21 by GERTRUDE W. *

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• 2 / 5

  

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  Product is fine. Customer service, not so much. Calls handled by an answering service. No option for expedited shipping. Not shipped as quickly as advertised. Shipping time longer than advertised..

  Review of 6/21/21, following an experience of 5/26/21 by CARMELO B. *

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  Answer by eternityrose.com

  

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  Hello, We are pleased you are happy with the product and please accept our apologies about the delay. Through the month of May, a wave of COVID impacted our distribution centre and a small percentage of orders were delayed. Our warehouse has apologized profusely for this and has remedied the situation. Further to this, we have now moved to FedEx Express Shipping in which ALL orders across the US are guaranteed to be delivered by the 3rd business day. Regions closer to Michigan are likely to receive the order in 1 or 2 business days, and more distant regions will receive the order by the 3rd business day. We thank you kindly for your patience and again, thank you for your order.

• 5 / 5

  

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  Excellent! The ordering was easy and it came in a very timely manner! Thank you

  Review of 6/21/21, following an experience of 5/31/21 by SELMER W. *

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• 5 / 5

  

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  Very well organized web site.

  Review of 6/21/21, following an experience of 6/2/21 by BLANCHE S. *

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• 4 / 5

  

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  My order was easily placed. I found the rose and case just as described. My package arrived in 3 days. The outside bagging was ripped up and I feared for the case but no damage occurred. My wife has yet to see it because our silver anniversary is June 29. I think I made the right choice. My only issue was it was a little pricey .

  Review of 6/21/21, following an experience of 6/2/21 by ADRIEL W. *

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• 4 / 5

  

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  The order arrived on time and as described.

  Review of 6/21/21, following an experience of 6/6/21 by OKEY H. *

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• 5 / 5

  

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  The photos don't do the rose justice!!! It is stunning, truly a gorgeous piece of nature that has been tastefully reviewed. The site says that the rose is 11 inches long, however, the photos are deceptive there also, the photos look small, but the rose is definitely 11 inches long. The black box really sets off the display. Thank you very much for the perfect Anniversary gift, my wife loves it!!!

  Review of 6/21/21, following an experience of 6/10/21 by MARCEL R. *

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• 5 / 5

  

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  Great product!

  Review of 6/21/21, following an experience of 5/23/21 by JAZLYN W. *

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• 5 / 5

  

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  Rose arrived fast and in one piece. Of course my wife loved it. The rose itself is well done, shape and color are excellent. Good unique gift very well worth it. If you are on the fence, jump over and get it!

  Review of 6/21/21, following an experience of 5/28/21 by NOAH G. *

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• 5 / 5

  

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  Product is beautiful and everything we hoped it would be!!💯💪🏽

  Review of 6/21/21, following an experience of 5/28/21 by GLENDA P. *

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• 5 / 5

  

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  I bought the gold dipped and one of the colored ones. My wife loves them both.

  Review of 6/9/21, following an experience of 5/19/21 by ADRAIN C. *

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• 5 / 5

  

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  My husband has always presented me with outstanding gifts, but the Eternity Rose he gave to me for our 50th wedding anniversary is by far one of the best. I love it, almost as much as I love him.

  Review of 6/9/21, following an experience of 5/28/21 by KARL K. *

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• 5 / 5

  

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  Everything was easy...Little bit of a delay on delivery but product delivered was more than I expected...Great Quality. My wife loves it!!

  Review of 6/9/21, following an experience of 5/19/21 by CANDELARIO H. *

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  Answer by eternityrose.com

  

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  Hello, We are so pleased that your wife loves the Silver-Dipped Rose and Vase Set and please accept our apologies for the slight delay. A wave of COVID impacted our distribution centre and a small percentage of orders during May were delayed. Our warehouse has apologized profusely for this and has remedied the situation. Further to this, we have now moved to FedEx Express Shipping in which ALL orders across the US are guaranteed to be delivered by the 3rd business day. This includes delivery to west coast regions which can now enjoy this expedited process. We again thank you kindly for your patience and for your order.

• 3 / 5

  

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  The product is great but the box was put in a large plastic bag which was mangled by FedEx, who threw it out of the truck onto my driveway. The exterior box was damaged inside the plastic bag but the interior product box was fine. Next time ship in a box instead of a bag so FedEx cannot destroy it.

  Review of 6/9/21, following an experience of 5/22/21 by LONZO O. *

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  Answer by eternityrose.com

  

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  Hello, We are really pleased to hear that you think our products are great, and that the actual rose and the leather display case it is presented in were not damaged. In regards to the outer white sleeve you are referring to, please note that this sleeve is designed solely to protect the box within from damage and may show signs of slight wear from transit. It is intended for disposal once delivered. However in any case, we do indeed note that hundreds of our products are delivered per week without any damage to even the outer white sleeve. Thank you kindly for your order and please do not hesitate to reach out to us if you have any further questions or concerns.

• 5 / 5

  

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  The Eternity Rose with Vase was absolutely beautiful. The leather case it came in was perfect. It was beyond any expectations I had when I ordered it. I would highly recommend this as a gift for your significant other.

  Review of 6/9/21, following an experience of 5/16/21 by CAROLYNE W. *

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• 5 / 5

  

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  good

  Review of 6/9/21, following an experience of 5/21/21 by RAEGAN S. *

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• 2 / 5

  

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  The rose itself is beautiful and was greatly appreciated. What was not appreciated was the uncertainty around when I'd receive it. I wanted to give this gift on the day of our 25th anniversary, but she did not get until 2 days later, which was disappointing. If I had know that there was going to be a delay with the order, I might have pursued other options.

  Review of 6/9/21, following an experience of 5/19/21 by JADE M. *

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  Answer by eternityrose.com

  

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  Hello, We are so pleased that you find the Silver-Dipped Rose beautiful and please accept our apologies for the delay. A wave of COVID impacted our distribution centre and a small percentage of orders during May were delayed. Our warehouse has apologized profusely for this and has remedied the situation. Further to this, we have now moved to FedEx Express Shipping in which ALL orders across the US are guaranteed to be delivered by the 3rd business day. This includes delivery to west coast regions which can now enjoy this expedited process. We again thank you kindly for your patience and for your order.

• 5 / 5

  

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  This is a 20th wedding anniversary present for my wife. I have not yet given it to her as our actual anniversary date is a few weeks away. With that being said , The platinum rose is beautiful and I’m positive that my wife is going to love and cherish it

  Review of 6/9/21, following an experience of 5/16/21 by KENYATTA H. *

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• 5 / 5

  

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  Product great not so great with delivery but that's not your problem

  Review of 6/9/21, following an experience of 5/17/21 by PEGGIE O. *

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• 5 / 5

  

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  Was delivered on time and the rose looked amazballs. My wife loved it. Not complaints.

  Review of 6/2/21, following an experience of 5/17/21 by MELLIE B. *

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• 5 / 5

  

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  Very good great service I would recommend.

  Review of 6/2/21, following an experience of 5/15/21 by GILDA M. *

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• 4 / 5

  

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  My wife loves it. The Rose is beautiful, as is the outside of the vase. The upper, visible section of the inside of the vase was not polished, though. And delivery, although free, took two weeks.

  Review of 6/2/21, following an experience of 5/18/21 by ALEC H. *

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• 5 / 5

  

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  Easy to navigate through...clear picture on the looks of the roses.product look just like you order it..

  Review of 6/2/21, following an experience of 5/14/21 by DILLON C. *

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• 5 / 5

  

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  no issues

  Review of 6/2/21, following an experience of 5/8/21 by FREEDA N. *

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• 2 / 5

  

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  Communication is non-existent. Website says usually ships in 3 days. Waited 5 then sent an email requesting an update. Called on day 7 and was told the rep couldn’t help, but would forward my issue to someone else. Got a response to my email from day 5 on day 8 that basically said they’re busy and will send it soon. Product finally arrived 2 weeks after the order was placed without so much as an “I’m sorry for the inconvenience.” Just poor customer service.

  Review of 6/2/21, following an experience of 5/4/21 by JUDGE K. *

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  Answer by eternityrose.com

  

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  Hello, Thank you for your feedback and I am happy to clarify any issues with your order. We received an email from you on Saturday 8 May, and subsequently the phone message from our call centre on Monday 10 May. We responded immediately on Monday 10 May, as we generally answer all enquiries during business hours. We advised that your order was on its way. We note that later, there was a slight delay in transit at Perrysburgh, OH due to the barcode label being unreadable. We apologize for the unfortunate delay this caused and can assure you this is an unusual occurrence. This information can be seen on the tracker and FedEx can be contacted. We sincerely thank you kindly for your order and hope your loved one likes the Purple Glazed Eternity Rose.

• 5 / 5

  

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  The Rose itself is very pretty. I was impressed it used to be a real live rose. It was purchased for my wife for our 25th (silver) anniversary.

  Review of 6/2/21, following an experience of 5/5/21 by LETHA B. *

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• 5 / 5

  

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  Very beautiful 😍❤wife 3 45 anniversary ❤

  Review of 6/2/21, following an experience of 5/6/21 by HEATH D. *

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• 5 / 5

  

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  The Eternity Rose is a fantastic company. Due to the fact that my order was a gift, I was concerned that I might not receive it on time. Needless to say, my order arrived on time and I could not be happier with the product!

  Review of 6/2/21, following an experience of 4/28/21 by ASHLEE J. *

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• 1 / 5

  

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  If you order from them make sure you follow up with them a couple of days later to make sure they processed your order. In my case, it was 5 days and I still didn't receive any tracking or confirmation on shipping. So I decided to email them and a few minutes later I received confirmation that my items were shipping. To me it seemed like they completely neglected my order and dropped the ball and when I reminded them, it was like "oops, here is your tracking number." I also asked for expedited shipping on their part in my email dialogue with customer service, however the rep straight ignored my me and didn't reply back at all. They shipped it regular USPS and of course it arrived late to my place. (It was a gift, and I ordered it early enough, relying on them to ship it as early as possible to arrive for the event, that didn't happen.)

  Review of 5/26/21, following an experience of 5/4/21 by VIRGIE S. *

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  Answer by eternityrose.com

  

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  Hello, We note that you live in California and as explained on our website, delivery to west coast regions can take up to 5 business days. Also, tracking information is automated to your email address and occasionally that information can turn up in your spam folder which we always recommend checking. We thank you kindly for your order and hope your loved one likes the white pendant and earring set you purchased.

  Answer by eternityrose.com

  

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  Hello, Further to my last message, I am pleased to advise that we have now moved to FedEx Express shipping in which ALL orders are guaranteed to be delivered by the 3rd business day. This includes delivery to west coast regions. We again thank you kindly for your order.

  Answer by Virgie S

  

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  Please note that you all didn't even process my order/create a shipping label until 5 days after I paid for this item and decided to email you to check on my order. It wasn't like you all had process my order and created a shipping label for it a few days after, then it left your warehouse, so I don't think it has anything to do with shipping at that point. I would understand if it left your warehouse then it is out of your hands, and up to the carrier to ship to the location. And the fact that I do check my spam messages every so often, and during that week I didn't receive anything from you all regards to shipping of my item UNTIL I emailed you asking for the status. This also leads to the subject of your customer service that left me hanging and didn't respond back to my email. This is inexcusable, at least a reply back would be satisfactory even if it was to say that you can't complete my request or something along those lines.

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• 1 / 5

  

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  Ordered on 3 May with Free Express shipping. Received an email stating I would receive another email with tracking information. On 10 May, I called the customer service number listed in the email and get "this number is no longer in service" response which scared me to think I paid for a scam. I go to the website and to find another number then speak with a customer service representative. I asked about the status of my order and get told she is unable to track it. She explains that she can only process new orders and that my issue will be forwarded. I was told I would receive a phone call that day or tomorrow; both did not happen. I sent an email that day and the day after with no response. I called again and she sent another inquiry. I finally get an email saying that my order will be shipped and thay there was a 3 day delay. That's no excuse for the 7 day delay that prompted me to reach out. Thankfully, I received my anniversary gift today. One day before we leave for our trip. As a customer, I was worried and felt scammed. The customer service was terrible and email information was days late. Just a bad experience overall.

  Review of 5/26/21, following an experience of 5/4/21 by JANAE L. *

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  Answer by eternityrose.com

  

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  Hello, We are very pleased that your anniversary gift arrived on time, and we are truly sorry that on this occasion, there was a 3-day delay in processing your order. We generally achieve quicker timeframes and occasionally circumstances beyond our control can occur. I note that you successfully placed your phone call with our staff on 11 May at 7:44, and we responded the same day. Please note there is only one phone number for our service which is listed on our website, and we take calls 24/7. I can also see that we responded to the 2 emails you sent in order to update you on the status of your package, including the tracking information you needed. We thank you kindly for your order, and trust that your wife loves the Blue Rose and matching jewelry set you purchased.

• 5 / 5

  

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  The site is easy to move around in and find what you are looking for.

  Review of 5/19/21, following an experience of 5/1/21 by BERENICE H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The Eternity Rose is beautiful and my lady love it. But, the chain popped after having it on for 1-2 hours. I suggest that they put a stronger chain on it or after getting The Eternity Rose you buy a better chain for it.

  Review of 5/19/21, following an experience of 5/2/21 by MARQUIS B. *

  *Pseudonymized data at the request of the author

  Answer by eternityrose.com

  

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  Hello, Please note that we received a message from you about this problem on 18 May, and we replied within 2 hours asking for a photo. We never heard back from you. Our chains are quite strong and we have not previously received this type of complaint, so it is possible you received a faulty item. You are still welcome to respond to the message we sent you over a month ago, and we will be happy to get this sorted out. Thank you.

  Answer by Marquis B

  

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  Thanks for getting back in touch with me, that means a lot. My lady had the chain fixed on the same day I send you the original message. But, the chain broke again. I know you say it's strong but how strong can a chain so thin be? Nevertheless, I will get you that picture of the chain asap. Thanks Again.

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• 5 / 5

  

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  It came really fast and was stunning

  Review of 5/18/21, following an experience of 4/28/21 by BOBBY O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good communication and got the rose to me when I needed it for my 50th anniversary to give my wife !

  Review of 5/14/21, following an experience of 4/29/21 by WALTER H. *

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• 4 / 5

  

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  Although it took longer to receive this rose than expected, it is absolutely beautiful and I will treasure it forever!

  Review of 5/13/21, following an experience of 4/26/21 by NEOMA L. *

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• 5 / 5

  

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  Über-Coool!!!

  Review of 5/13/21, following an experience of 4/28/21 by PAT C. *

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• 5 / 5

  

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  Excellent product.

  Review of 5/13/21, following an experience of 4/28/21 by URIEL B. *

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• 5 / 5

  

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  She loved it

  Review of 5/12/21, following an experience of 4/25/21 by RICKIE C. *

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• 2 / 5

  

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  Box was wet and damaged

  Review of 5/12/21, following an experience of 4/26/21 by HERMAN L. *

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  Answer by eternityrose.com

  

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  Hello, We are very sorry to hear about this. We note you have not informed us directly about this problem, so as per our Customer Satisfaction Policy, please send us an email with pictures of your box and we will organize a replacement for any damage that has occurred. You can email your photos to us at: info@eternityrose.com Thank you kindly for your order and we look forward to getting this resolved for you.

• 5 / 5

  

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  Excellent service and product. Quality is excellent

  Review of 5/12/21, following an experience of 4/27/21 by GUST C. *

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• 5 / 5

  

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  Was totally satisfied with all aspects of ordering and shipping. My wife was very happy , so I am happy.

  Review of 5/8/21, following an experience of 4/23/21 by MAUREEN S. *

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• 3 / 5

  

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  Looks better in pictures

  Review of 5/7/21, following an experience of 4/22/21 by ISAI D. *

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• 5 / 5

  

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  Wonderful,wife loved it!

  Review of 5/6/21, following an experience of 4/20/21 by EUDORA A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Before ordering, I called to verify shipping time as I needed the rose for a special occasion. Based on that information provided to me, I placed my order. When the order did not show up on time, I again called. I was told that someone would check into it and get back to me. Nobody got back to me. There was nothing that I could consider positive about the customer service interaction regarding my order.

  Review of 5/6/21, following an experience of 4/17/21 by SERENA R. *

  *Pseudonymized data at the request of the author

  Answer by eternityrose.com

  

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  Hello, We are sorry to hear you are unhappy. We note that you placed your order after 1pm on Friday 16 April and that your shipping address is in California. As explained on our website and through our call centre, orders placed after the cut-off time of 1pm on a Friday are processed the following Monday and then dispatched. Delivery to west coast regions can then take up to 5 business days upon dispatch. We received a message from you through our call centre on on 23 April and responded that same day. We sincerely hope you like the Silver-Dipped Rose and Vase set and thank you kindly for your order.

• 5 / 5

  

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  Bought thi for my wife for our golden snniversary. She loved it. This a a gal thst udually tells me to take back whatever i get her for a gift so after 50 years I woulc consider this a major success! Delivery and response to questions were outstanding. So glad I bought thix for her.

  Review of 5/5/21, following an experience of 4/1/21 by ETHYL B. *

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• 3 / 5

  

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  the process was easy and quick...the only snag was the delay in shipping. but after a short delay, it was delivered and was beyond my expectation.

  Review of 5/5/21, following an experience of 4/13/21 by LEILA E. *

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• 5 / 5

  

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  It took longer than I thought to deliver.

  Review of 5/5/21, following an experience of 4/10/21 by TERESA Z. *

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• 5 / 5

  

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  Thank you, the process was easy and reliable.

  Review of 5/5/21, following an experience of 4/7/21 by MODESTO G. *

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• 5 / 5

  

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  Customer service quick response

  Review of 5/5/21, following an experience of 4/13/21 by AMALIA S. *

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• 5 / 5

  

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  Top notch. Highly recommend

  Review of 5/5/21, following an experience of 4/16/21 by SONNY B. *

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• 3 / 5

  

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  Shipping was slower than the information that was given

  Review of 5/5/21, following an experience of 4/7/21 by ETHA H. *

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• 5 / 5

  

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  Beautiful product and craftsmanship. Delivered quickly. Perfect for our 25th Anniversary! Would recommend to those celebrating theirs!

  Review of 5/5/21, following an experience of 4/15/21 by LOIS G. *

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• 5 / 5

  

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  Beautiful! Love it!

  Review of 5/5/21, following an experience of 4/13/21 by HILDEGARD A. *

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• 5 / 5

  

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  very good

  Review of 5/5/21, following an experience of 4/11/21 by MATEO H. *

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• 5 / 5

  

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  I am very pleased with my selection

  Review of 4/19/21, following an experience of 4/6/21 by LANE C. *

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• 5 / 5

  

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  Haven't given the gift as yet, but it looks very lovely. Hope it will be enjoyed.

  Review of 4/17/21, following an experience of 4/5/21 by MADIE S. *

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• 5 / 5

  

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  The rose arrived in a timely time and it was well packaged. Note: the vase came out of its space, and was against the rose, BUT there was no damage. Might suggest something to hold the vase and flower in. There was a paper inside w/ some pertinent info, but the price was not included.---I guess this means it was FREE!!! Just kidding as I know you already have my money. This is a 5/1 anniversary gift so my wife has yet seen it. HOPE SHE LIKES IT!!!

  Review of 4/17/21, following an experience of 4/3/21 by DIANA R. *

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• 5 / 5

  

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  Well done

  Review of 4/16/21, following an experience of 3/23/21 by IDA D. *

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• 2 / 5

  

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  Retuning dissatisfied customer. I have bought both the gold and silver Roses. They are beautiful and worth buying. The problem is the free shipping. Your item is mailed in the cheapest plastic bag imaginable with zero protective packaging material. No bubble wrap, paper, literally nothing. Both my items arrived with their wooden boxes scratched.

  Review of 4/16/21, following an experience of 3/19/21 by DARYL C. *

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  Answer by eternityrose.com

  

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  Hello, We are pleased you feel our roses are beautiful and worth buying. Please note that we ship hundreds of these items per week and experience no issues. The carrier must have severely mishandled your package. Please send us photos, and we will happy to look into rectifying this for you. Thank you.

  Answer by Daryl C

  

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  Take responsibility for your actions. You mail your products out in a zip lock bags.

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• 5 / 5

  

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  Easy site to shop with nice product selection.

  Review of 4/16/21, following an experience of 3/16/21 by JEROD K. *

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• 2 / 5

  

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  The rose itself looks amazing but the shipping and packaging was terrible. It wasn't shipped FedEx Express as advertised but instead it was shipped FedEx Ground. Since it was an Anniversary gift, I am thankful I ordered it with enough time to arrive before my special event. The shipping package was an oversized, unpadded envelope which allowed the box containing the rose to roll and bounce around causing the corners and edges of the black display box to get damaged. Also, before it was shipped, it appeared to have been stored in a dirty location for an extended amount of time. When I slid the black box out of its thin outer cardboard box, it was covered in dust and dirt. When I opened the black box, the velvet edges had a thick coat of dirt. I was able to clean the dirt and dust off of the velvet edges and velvet bottom of the black box display box, as well as use a cotton cloth to clean the glossy outside off. It was great to know at least the rose was not damaged.

  Review of 4/14/21, following an experience of 3/17/21 by MICHEAL W. *

  *Pseudonymized data at the request of the author

  Answer by eternityrose.com

  

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  Hello, We are sorry to hear about your experience. We note that you did not report any issues directly to us. As per our Customer Satisfaction Guarantee policy, you are welcome to send us photos of any faults and we will be happy to rectify the problem for you. Thank you.

• 5 / 5

  

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  No problem to report.

  Review of 4/11/21, following an experience of 3/15/21 by LEXIE K. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I never received my package and they were trying to help me find where it could be but once I asked about a refund never got an answer back.

  Review of 4/11/21, following an experience of 3/13/21 by GILBERT U. *

  *Pseudonymized data at the request of the author

  Answer by eternityrose.com

  

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  Hello, We advised you that you accidentally left the unit number off your shipping address. The package could therefore not be delivered to your address and was returned to our warehouse. Your refund was processed on 20 April. Thank you.

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