Customer reviews for eternityrose.com

Customer reviews

• 5 / 5 1

  

  Edit Flag

  Product arrived as expected and quality is excellent. I would recommend this product to all.

  Review of 4/18/24, following an experience of 4/8/24 by ROBERT J.

• 5 / 5 1

  

  Edit Flag

  Delivered timely in excellent condition.

  Review of 4/17/24, following an experience of 4/7/24 by PERRY W.

• 5 / 5 1

  

  Edit Flag

  Wow. Better than I expected. The rose is beautiful and I received it faster than expected. Can't wait to see my wife's face when I her the rose on our wedding anniversary.

  Review of 3/9/24, following an experience of 2/28/24 by DANIEL A.

• 1 / 5 1

  

  Edit Flag

  I was first shipped a water bottle instead of the gold dipped rose I purchased. FedEx express delivery scheduled to arrive the 12th has just informed me that they have an empty box with no actual package or rose inside. I’m not sure they even sent me the rose at all after their mistake. All I wanted was a Valentine’s Day gift, and here we are a week later with nothing but questions. Still haven’t received the product that I paid for, which is all that I have wanted.

  Review of 2/21/24, following an experience of 2/3/24 by ADAM N.

  Answer by eternityrose.com

  

  Flag

  Hello. We are terribly sorry you were sent a water bottle. We sent out a replacement of your order immediately, with expedited shipping. Our products are shipped through a large distribution center which manages multiple clients, and a warehouse staff member accidentally mixed up your order with another customer who ordered that water bottle. This never happens, and we sincerely understand the shock and disappointment. Please note that we haven't received any further messages from you since 10 Feb when we notified you about the replacement being shipped, so if you are advising that you still have not received the package, we will look into this for you. Please stay in touch with Danielle who has been looking after you, and she will get this resolved as soon as possible. Thank you kindly for your patience.

• 1 / 5 1

  

  Edit Flag

  I was excited for this unique gift for Valentine's day. I ordered a gold rose with window box on 2/3. On 2/7 my package arrived, but with an empty window box, no rose. I called the phone number on the website, spoke with a rep who said someone would be in touch. The next morning I received an emailed from Danielle. She apologized and shipped a replacement box and rose to me the next business day. This new package arrived on Valentine's day. EMPTY again. I again contacted the phone number on the website, spoke with a rep who took my information and said someone would contact me asap. It's been 2 days now and no response. I've now opened an issue with PayPal and my bank disputing the $169 charge for an item I've never received. Maybe they only sell $169 boxes? I'm not sure, but I'd stay away from this place.

  Review of 2/20/24, following an experience of 2/7/24 by JOE C.

  Answer by eternityrose.com

  

  Flag

  Hello Joe. We are terribly sorry you received 2 consecutive empty cases. This has never occurred before and we have investigated and managed the problem with our distribution center. We have arranged for another Gold-Dipped Rose to be shipped to you with expedited shipping, and Danielle will keep watch on its delivery and send you the tracking link. Please note that we received one phone call from you on 9 Feb to which we replied immediately and sent the first replacement. You then wrote to us on 12 Feb asking for the tracking link and we replied the same day with the information. We then received another phone call from you advising of the second empty box and we replied again, and the 3rd package has been arranged. Please check your spam folder if you cannot see our messages. We again, are awfully sorry about this experience and understand the disappointment. You will soon receive your rose and we are here to ensure this is resolved to your satisfaction. Please keep in touch with Danielle now, rather than going back through the queue with the call center, as Danielle is directly looking after this. Thank you kindly for your patience.

• 5 / 5 1

  

  Edit Flag

  High quality astonishing beautifully….

  Review of 2/20/24, following an experience of 2/8/24 by IRVING O.

• 2 / 5 1

  

  Edit Flag

  Only when I threaten to request a refund was my email answered

  Review of 2/8/24, following an experience of 1/25/24 by PATRICIA CHARLES C.

  Answer by eternityrose.com

  

  Flag

  Hello. We are very sorry about any misunderstanding. We received an email from you on Saturday 27 January enquiring about your tracking number. Unfortunately our warehouse does not operate on the weekends and so we responded to you on Monday 29 January, with your tracking number. We did not hear further from you, and sincerely hope the recipient liked the gift. We understand the importance of every gift occasion, and we thank you kindly for your order.

• 5 / 5 1

  

  Edit Flag

  Was very satisfied with how fast order progressed and was delivered 🥇

  Review of 2/3/24, following an experience of 1/24/24 by ADRIAN S.

• 5 / 5 1

  

  Edit Flag

  There was some initial confusion concerning accessing current product reviews on the website, and the non receipt of a confirming order email. Both issues were dealt with quickly and efficiently by Danielle. From that point I received updates on the progress of my order and it was delivered in perfect condition.

  Review of 2/2/24, following an experience of 1/23/24 by DAVID M.

• 5 / 5 1

  

  Edit Flag

  The best and simplistic experience and the product is super quality ..

  Review of 2/1/24, following an experience of 1/21/24 by BRETT B.

• 5 / 5 1

  

  Edit Flag

  Been Getting Eternity roses for my wife on Every Valentine day I happy for 17 years ❤️

  Review of 1/25/24, following an experience of 1/15/24 by SHAWN N.

• 5 / 5 1

  

  Edit Flag

  I gave my wife an eternity rose in honor of our 50th anniversary. She loves it. Please keep up the excellent work.

  Review of 1/13/24, following an experience of 1/4/24 by CHARLES G.

• 5 / 5 1

  

  Edit Flag

  Easy to order and straight forward. Excellent site!

  Review of 1/7/24, following an experience of 12/28/23 by ANTHONY B.

• 3 / 5 1

  

  Edit Flag

  I have bought three eternity roses and all three where packaged terribly which resulted in damage to the wooden box in all three.

  Review of 12/22/23, following an experience of 12/9/23 by MARK ZETTEK Z.

  Answer by eternityrose.com

  

  Flag

  Hello. We are very sorry to hear about the damage you experienced to the cases. We looked into your 3 separate orders and we have received communication from you about only one of the three cases. On that occasion, we offered you the choice of a replacement for the whole order, or a part-refund for the damaged case, and you opted for the part refund, and this was processed immediately. We have not heard from you about any other damage so please note that if you need assistance, we do require you to reach out to us so we can resolve the problem. Please email us at: info@eternityrose.com Thank you.

• 5 / 5 1

  

  Edit Flag

  My original order of a gold-dipped rose was a disaster, as the package was destroyed in transit. The outer box was in pieces and the display box was so damaged that it just lay flat in pieces. The rose itself was also in pieces. I was upset as it was meant to be an anniversary present for my wife. I contacted Danielle at Eternity Rose and she immediately took action to remedy the problem. I forwarded photos of the damage and within a week I had a replacement in perfect condition.

  Review of 12/20/23, following an experience of 12/7/23 by GENE K.

• 4 / 5 1

  

  Edit Flag

  Good follow up service even though it took a while

  Review of 11/30/23, following an experience of 11/12/23 by JASON M.

• 5 / 5 1

  

  Edit Flag

  There customer service is amazing fast and they do there best

  Review of 11/17/23, following an experience of 11/3/23 by STEVE SUNALLA S.

• 5 / 5 1

  

  Edit Flag

  The rose was absolutely beautiful and of good quality. The box and certificate makes it look so distinguished too. I bought a similar rose from another company with a similar name, but the quality was poor. I was very pleased with the quality of the rose from this company, as well as their prompt delivery and beautiful presentation. Highly recommend.

  Review of 11/11/23, following an experience of 10/28/23 by CHAZ O. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Nice site for anniversary ideas and gifts.

  Review of 9/30/23, following an experience of 9/19/23 by AUSTIN SPRUNK S.

• 5 / 5 1

  

  Edit Flag

  Trustworthy. Order shipped on time.

  Review of 9/21/23, following an experience of 8/26/23 by MASON N. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  wonderful gift for our 50th anniversary

  Review of 9/8/23, following an experience of 8/29/23 by PATRICK E.

• 5 / 5 1

  

  Edit Flag

  Quick and easy delivery

  Review of 9/6/23, following an experience of 8/26/23 by LUCUS S.

• 5 / 5 1

  

  Edit Flag

  The rose came quickly, but the presentation case in which it came was slightly damaged on the inside. I sent pictures of the damage to customer service, and the box was replaced promptly and free of charge.

  Review of 8/24/23, following an experience of 8/10/23 by RICH C.

• 5 / 5 1

  

  Edit Flag

  I enjoyed the entire process of finding and purchasing some earrings from Eternity Rose. The website is well designed and allowed me to see the items and imagine them on my wife. Ordering was easy and they shipped fast. I also now have a go to place for future gifts.

  Review of 8/20/23, following an experience of 8/11/23 by MICHAEL M.

• 1 / 5 1

  

  Edit Flag

  If there was 0 stars thats how I would rate the Eternity Rose. I never received it. The website says 3 days. It has been 11.

  Review of 8/16/23, following an experience of 7/21/23 by DAVID P.

  Answer by eternityrose.com

  

  Flag

  Hello David. We understand there was a delay on the delivery of your order and we are very sorry about this. Occasionally there are delays beyond our control, and we encourage our customers to reach out as soon as there is a problem. We note that you placed your order on the 21st July, however you didn't contact us until 1st August. We investigated this straight away and replied to you immediately with the tracking details, which showed that the package was due for delivery the following day. Your order was subsequently delivered after you posted this review. We sincerely hope the recipient likes the Plink Glazed Eternity Rose you bought her and we wish you the very best.

• 5 / 5 1

  

  Edit Flag

  I have not seen the product with my own eyes but the gift recipient is in love with that purchase she says it is the best gift I have ever given her in 25 and a half years

  Review of 8/16/23, following an experience of 7/15/23 by EARL F.

• 5 / 5 1

  

  Edit Flag

  Easy to shop. Order processed quickly and shipped out promptly.

  Review of 6/14/23, following an experience of 6/3/23 by GREG B.

• 5 / 5 1

  

  Edit Flag

  Excellent Customer Service! I had a problem with my first order, called and talked with Chris. Very helpful. Danielle in sales contacted me and got me a replacement rose in time for our 50th anniversary. Thank you so much!

  Review of 5/24/23, following an experience of 5/7/23 by MICHAEL WOLF W.

• 5 / 5 1

  

  Edit Flag

  Exceptional company. Products are stunning and the people I dealt with actually cared about the customer.

  Review of 5/17/23, following an experience of 5/7/23 by CHRISTOPHER S.

• 5 / 5 1

  

  Edit Flag

  They arrived faster than I thought they would. I was thrilled.

  Review of 5/9/23, following an experience of 4/26/23 by ROSE L.

• 5 / 5 1

  

  Edit Flag

  Product met all expectations including timely scheduled delivery

  Review of 5/3/23, following an experience of 4/23/23 by EDWARD RICHARDS R.

• 5 / 5 1

  

  Edit Flag

  This is beautiful. Perfect for our 20 year anniversary.

  Review of 4/21/23, following an experience of 4/11/23 by BRITT S.

• 3 / 5 1

  

  Edit Flag

  Product took 9 days to arrive not 2 as avertised.

  Review of 4/19/23, following an experience of 4/7/23 by RONALD R.

  Answer by eternityrose.com

  

  Flag

  Hello. Hopefully I can help clarify the delivery timeframe on your order. You placed the order after 1pm on Friday 7 April, and so the order wasn't processed and dispatched till Monday 10 April (we explain that orders must be placed before 1pm on a weekday for same-day dispatch, and orders are not dispatched on weekends). It then arrived later that week. Please also note that you are most welcome to reach out to us with any concerns like this and we can try chase things up in case there are any issues with the carrier. We hope you liked the Gold-Dipped Rose and we thank you kindly for your order.

• 5 / 5 1

  

  Edit Flag

  Excellent ordering process, easy to navigate

  Review of 4/16/23, following an experience of 3/27/23 by JJOHN P.

• 5 / 5 1

  

  Edit Flag

  I needed a "platinum" gift for a 20th Anniversary coming in 2 months. Found the "ETERNITY ROSE" coated in platinum. Wife LOVES flowers. Ordered so it would hopefully be here in time. Arrived in ONE WEEK! And it is stunning! Arrived super-fast and the display box is beautiful too.

  Review of 4/12/23, following an experience of 4/1/23 by RICKIE D.

• 5 / 5 1

  

  Edit Flag

  I will just need to know how to order a case for this rose.

  Review of 4/12/23, following an experience of 4/3/23 by LINTON REED R.

• 4 / 5 1

  

  Edit Flag

  Customer service is excellent, the Rose is excellent. The only weak part for me was the packing. Weak overwrap and not padded. The decorative box suffered a chip on one of the corners due to the poor wrapping.

  Review of 4/8/23, following an experience of 3/29/23 by JOHN C.

  Answer by eternityrose.com

  

  Flag

  Hello. We are sorry to hear your box was chipped in transit. Please note, we encourage all customers to reach out to us with photos of any damage so we can organize a replacement. We ship hundreds of these products per week using the same industry standard form of wrapping without issues, so the carrier would have to have severely mis-handled your package for this to occur. Please send us an email and we will assist you further. Thank you.

  Answer by John C

  

  Flag

  Ok, thank you. Email and photos on the way. John Crean

  Answer by John C

  

  Flag

  Ok, thank you. Email and photos on the way. John Crean

  Show exchanges Hide exchanges
• 5 / 5 1

  

  Edit Flag

  EXCELLENT SERVICE. ARRIVED SO PROMPTLY. I WILL DEFINETLY ORDER FROM THEM AGAIN.

  Review of 4/1/23, following an experience of 3/23/23 by PEGGY W.

• 1 / 5 1

  

  Edit Flag

  Never answered questions. Left numerous emails. Called 3 times. Was told they don’t have a manager. Looks cheap. Now they are declining my review

  Review of 4/1/23, following an experience of 3/6/23 by CHANCE D.

  Answer by eternityrose.com

  

  Flag

  Hello. We responded to your review and explained that from early March, about 25% of messages from our call centre, as well as most messages from customers with a gmail address such as yourself, were getting diverted to our Spam folder. We were notified about the problem only this week, and we therefore recovered your message and replied on 24th March. We sincerely apologize for this unfortunate delay. Please also note that if you are not satisfied with the product, you are most welcome to return it for a refund. We are not sure why you were told we don't have a manager. We will look into this with our call centre, and we also kindly ask that you provide more details of the phone call you made so we can follow this up. Thank you kindly for your patience and we apologize for any inconvenience caused.

  Answer by Chance D

  

  Flag

  Just listen to the call. They have all start with … this call is being recorded.

  Show exchanges Hide exchanges
• 4 / 5 1

  

  Edit Flag

  Happy with the product, but over a week to deliver the package with express shipping is sad.

  Review of 3/29/23, following an experience of 3/17/23 by RONNIE H.

• 4 / 5 1

  

  Edit Flag

  Placing the order was straight-forward with no issues.

  Review of 3/28/23, following an experience of 3/13/23 by SOHAIL T.

• 5 / 5 1

  

  Edit Flag

  very happy with service and delivery of product smooth transaction !!

  Review of 3/1/23, following an experience of 2/20/23 by MATTHEW W.

• 1 / 5 1

  

  Edit Flag

  Very dissatisfied with this product and customer service. This was shipped to my fiancée and what she received was not what was ordered. The wooden display case was missing screws, hinges falling off or missing, screws coming out of the side of the box, authenticity certificate was smudged and creased and the rose had a petal that basically was falling off. I reached out to this company by phone twice and email, never received a call back or even a hint of acknowledgement they had received my complaint. I would not ever recommend this company to anyone. The worst customer service I have ever experienced and the product is nothing but junk.

  Review of 2/28/23, following an experience of 2/13/23 by BRANDI K.

  Answer by eternityrose.com

  

  Flag

  Hello. We are terribly sorry to hear about your experience. On the very rare occasion, a customer's display box may become damaged in transit, but we always send out a replacement immediately. We unfortunately cannot locate any messages from you. Please send us photos to this address and we will take care of the matter for you: info@eternityrose.com In regards to the internal contents of your package, it is bizarre that the authenticity certificate was 'smudged and creased'. These certificates are pre-printed 12 months ahead of kitting the orders. The ink does not run, and we use premium grade card-stock which does not easily bend, and is firmly inserted square-down the inside of the velvet lining inside the box. Someone would have to have physically opened the box, pulled the certificate out and folded it. We are also sorry to hear that a rose petal was falling off. Please do send us photos and we will arrange a replacement for you. Thank you kindly for your order and apologies for any inconvenience caused.

  Answer by Brandi K

  

  Flag

  I forwarded you the original email I sent on February 22, which included pictures. I look forward to hearing back from you all in a timely manner.

  Answer by eternityrose.com

  

  Flag

  Hello. We are very sorry to bother you but we are not receiving any messages from you. I will send you a private message from the manager's email address and you can respond directly to that one. We will get this sorted for you. Thank you.

  Show exchanges Hide exchanges
• 3 / 5 1

  

  Edit Flag

  Actually 2 reviews. Product was very nice and would have received a 5 all by itself. The shipping and handling were another issue. Website says 5 days to west coast. I'm in Ga. Took ten days for me to receive, 3 days past Valentine's day. E mailed customer service twice and never received any response. I wanted to return for poor service but my wife liked it so much we kept. Will follow up thus review on Google and etc so others can know what to expect.

  Review of 2/25/23, following an experience of 2/7/23 by DENNIS H.

  Answer by eternityrose.com

  

  Flag

  Hello. Firstly, we are very pleased to hear your wife liked the Glazed Red Rose so much that you wish to keep it. We are sorry there was a delay in the delivery from our 3rd party carrier during this peak period season. These types of delays are rare but can happen when we are managing a higher volume than usual. We also employed extra staff during this time to try and phone some of the customers who had written in. Unfortunately there was incomplete data as well as a typo ('=') in the phone number you entered which impeded us, and we are sincerely sorry if the response arrived too late for you. If you reach out to us again, we would like to extend an offer. Thank you kindly for your order.

• 5 / 5 1

  

  Edit Flag

  Excellent, shipped quickly

  Review of 2/22/23, following an experience of 2/12/23 by STAN W.

• 1 / 5 1

  

  Edit Flag

  This is my second time ordering, so I am surprised and disappointed. The item never arrived. Tracking on the item went stagnant. No reply from the very limited methods of contacting Eternity Rose after repeated attempts. I may have to use other means to assure refund. The product may be good, but that is irrelevant if the shipping and customer service is this poor. I suppose it would have been best if you had not tasked for a review before you resolved this customer’s problem as it won’t be a positive review.

  Review of 2/21/23, following an experience of 2/10/23 by JAMES BAILEY B.

  Answer by eternityrose.com

  

  Flag

  Hello. Please be advised that your package was delivered on 18 February at 10:17am to your shipping address in Florida. We unfortunately cannot find any prior messages from you under your name or order number, so our apologies if you have tried reaching out to us about this. We note this is your second time ordering from us so we hope your partner liked the Platinum-Dipped Rose you ordered last April, and that she will be pleased with the Red tight-bud rose your ordered this time around. Please write directly to us if you have any further questions at: info@eternityrose.com Thank you.

• 5 / 5 1

  

  Edit Flag

  It was very easy. My order arrived on time and everything looked great. My wife was very happy.

  Review of 2/18/23, following an experience of 2/5/23 by SCOTT R.

• 5 / 5 1

  

  Edit Flag

  Great looking product, website was easy to manuver

  Review of 2/18/23, following an experience of 2/9/23 by CINDY LANE L.

• 5 / 5 1

  

  Edit Flag

  My wife was impressed by the quality of the product. It has a prominent place on our fireplace mantle.

  Review of 2/8/23, following an experience of 1/28/23 by GERARD K.

• 5 / 5 1

  

  Edit Flag

  Site was clear and easy to use.

  Review of 2/7/23, following an experience of 1/27/23 by ROSALIND M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  never received, tracking info showed being delivered, I have security cameras on my property and viewed them for the date in question and no delivery was made, would never use this company again

  Review of 2/7/23, following an experience of 1/16/23 by PATRICIA M.

  Answer by eternityrose.com

  

  Flag

  Hello. We are sorry to hear you have not received your order. We replied to your concern on 25 January to ask if you could please confirm your delivery address so that we can check this against the delivery address used by the carrier. We have not received any response from you and it has been 11 days since we sent that message to you. Can you kindly please reply to Danielle who has been communicating with you so she can investigate this further. We will be happy to send you a replacement. Thank you for your time.

• 5 / 5 1

  

  Edit Flag

  Original rose showed up broken a quick photo and email to Eternity Rose and another Rose was dispatched to take it's place. Great Customer Service. Thanks to you Danielle Vickers!!!!!

  Review of 2/7/23, following an experience of 1/13/23 by JOSEPH G.

• 5 / 5 1

  

  Edit Flag

  great product.

  Review of 1/18/23, following an experience of 1/7/23 by HERMINIO N. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  They hit it right on the mark I am so satisfied. it came quicker than I thought and the rose is beautiful.. thank you

  Review of 1/15/23, following an experience of 1/5/23 by MARKELL W.

• 5 / 5 1

  

  Edit Flag

  Beautifully made

  Review of 1/12/23, following an experience of 1/2/23 by MARK C.

• 3 / 5 1

  

  Edit Flag

  i searched the web site and could not find the replacement pink earrings, my wife had lost one of the earrings, i called the help desk and was not given the help i needed, i was informed that if it was not on the website there was nothing they could do, and that ,they discontinued the pink earrings, and they were not able to help me. after the conversation, i returned back to the website, and settled for the red glazed earrings.

  Review of 1/6/23, following an experience of 12/28/22 by BILLY S.

  Answer by eternityrose.com

  

  Flag

  Hello. We are sorry that we didn't have the pink earrings that you were looking for. They have not been discontinued, but were simply out of stock at the time you searched for them. You are welcome to return the red ones you have just purchased, and we can notify you as soon as we receive the pink ones back in stock. Please email us at: info@eternityrose.com Thank you.

• 2 / 5 1

  

  Edit Flag

  While the rose and box are beautiful, the rose has a small imperfection close to the center of the rose. I have sent a photo to Christy.

  Review of 12/30/22, following an experience of 12/13/22 by JAMES Z.

  Answer by eternityrose.com

  

  Flag

  Hello James. I am sorry to hear the rose you received had some imperfection in the center. Please be advised I have not received any message or photo from you about this. Please write to me at: info@eternityrose.com I will be able to assist you further. Kind regards, Chrissy (The Eternity Rose)

  Answer by James Z

  

  Flag

  I sent a photo about 10 days ago. I will try to send again. Thank you for your email.

  Show exchanges Hide exchanges
• 4 / 5 1

  

  Edit Flag

  The order was great, but I did not see that you could also ordered a vase with it, and wish that I could now order vase separate

  Review of 12/30/22, following an experience of 12/5/22 by RODNEY T.

  Answer by eternityrose.com

  

  Flag

  Hello. We are pleased you found the order great :) Please note that you are welcome to return your rose within 90 days of purchase and you can exchange it for the rose and vase set if you want the vase as well. Please contact us at: info@eternityrose.com Thank you.

• 5 / 5 1

  

  Edit Flag

  Great site

  Review of 12/13/22, following an experience of 12/4/22 by PATRICK H.

• 5 / 5 1

  

  Edit Flag

  great

  Review of 12/12/22, following an experience of 11/18/22 by CHARLES R SEAWRIGHT, JR S.

• 5 / 5 1

  

  Edit Flag

  Very satisfied. The site was easy to navigate, product description was detailed and accurate, and the ordering processes and delivery exceeded expectations.

  Review of 12/8/22, following an experience of 11/28/22 by MATHEW W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent product and service, good tracking data

  Review of 11/27/22, following an experience of 11/13/22 by RICHARD S.

• 4 / 5 1

  

  Edit Flag

  loved the set but surprised that delivery took so long.

  Review of 11/20/22, following an experience of 10/18/22 by VERONICA S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  I am a neighboring state from their warehouse as stated on the website so I assumed with expedited shipping I would get my order well within 1-2 business days since I ordered during the week. The event for which it was intended has long come and went. I ordered this rose on 11/9. It is now 11/17. It has not had an update or shown movement in nearly a week and that is one expensive rose to have floating around in various hands, money gone and nothing to show for it and I highly doubt they will return my money. Honestly I would have been better off buying this cheaper for under $50 with stands and glass dome display cases all for less than I paid for the rose. The cases with windows were all out of stock. So that meant another search online to get crystals stands and glass domes to display it. I have sunk a lot of money into this gift and the intended recipient has already turned 70 and celebrated the day. My finale gift now looks like an afterthought and this birthday feels like a marathon to them. Where IS the rose???

  Review of 11/19/22, following an experience of 11/9/22 by ANNA H. *

  *Pseudonymized data at the request of the author

  Answer by eternityrose.com

  

  Flag

  Hello. We are very sorry to hear you have not received your rose and that the order missed your special gift occasion. Please note that we have not received any prior communication from you about this, so this is the first we have heard of it. On the rare occasion that a package goes missing, we will send out a replacement. However, we do require you to reach out to us first so that we are aware of the problem and can assist you. Please send us an email to: info@eternityrose.com Please include your name and order number and we can investigate. Thank you.

  Answer by Anna H

  

  Flag

  Hello, The package arrived today finally. However I do have another issue now unfortunately with its condition. The oversized plastic mailer bag enclosing your thin cardboard box offered no protection to the fragile wooden display box. Multiple corners of the wooden box are chipped and crumbling from being smacked around during shipping. I need a replacement wooden box because it is unacceptable to present as a gift. If you can tell me how to send images of this damage I would be more than happy to do so. The box had absolutely no bubble wrap inside or outside the thin cardboard box so I’m guessing that is how it got so beat up in transit. Thank you for your earlier reply to my first issue and thank you in advance for your attention to this matter on behalf of myself and my mother. She’s still waiting patiently for her mystery gift which I just know she will be floored to get. Sincerely Darcy Travis (614)670-6877

  Show exchanges Hide exchanges
• 5 / 5 1

  

  Edit Flag

  Totalmente satisfecho, la página esta muy bien organizada, todo esta muy claro y fácil de hacer la compra, totalmente seguro y confiable!!!

  Review of 11/11/22, following an experience of 6/6/22 by BURNICE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great

  Review of 10/28/22, following an experience of 10/19/22 by LETITIA W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very simple and user friendly. Details appreciated.

  Review of 10/26/22, following an experience of 10/16/22 by JAY M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very high quality gift.

  Review of 10/6/22, following an experience of 9/27/22 by AARON S. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

  Edit Flag

  I cannot actually rate the product, as I have not received it yet. 11 Day Later, as of this review. So, this is a review of my experience. The expedited shipping isn't and has become a nightmare. In my honest opinion, not verry expedited. I should have asked how many days to be delivered. I was figuring 2-3 days. I ordered online on a Friday afternoon. The package shipped the next Monday. Originally scheduled for delivery the following Monday. 7 days later from the delivery date, Then the delivery was updated and out for delivery that Friday, 5 days at best. This would have been okay, and to my home on Friday and in time to give to my wife for our 40th wedding anniversary that Sunday. My order was out for delivery to my home five days after shipping (Friday), I'm watch the tracking updates with the link provided by Eternity Rose. Then the delivery got redirected back to the sender, due to an incorrect shipping address to my home? I contacted Eternity Rose immediately Friday. Customer Service didn't get back to me until after the weekend (Monday). They sent the link to track the package and asked to verify the address. Eternity Rose had the correct address in their system. If i were in customer service and had received my call, I would have shipped another product overnight UPS or FedEx, for delivery that Saturday. An extra cost on their part, sure! But a very satisfied customer definitely! And a much different review than I'm writing today. DHL and US Postal Service error I'm guessing. None the less, the gift for my wife for our 40th anniversary didn't arrive in time. The Package as of this morning (Tuesday) is for preparing for delivery to the Sender in Traverse City MI. Eternity Rose needs to utilize a better delivery team than DHL and the USPS. At least provide options to the customer when ordering. I would have paid to ensure this special gift was delivered to me in time. Sincerely, D. M.

  Review of 10/4/22, following an experience of 9/17/22 by EINO S. *

  *Pseudonymized data at the request of the author

  Answer by eternityrose.com

  

  Flag

  Hello. We are very sorry to hear about your experience with our carrier. They had difficulty locating your business address where you wanted the item delivered, and they attempted to call you 3 times. Unfortunately they were not successful in reaching you and the package was subsequently returned to sender. We can arrange another package to be shipped to you overnight, and if you can provide a residential address, this would be helpful. Please note we received your phone call on Saturday 24th September, and our warehouse is closed over the weekend as we explain on our website. Our call centre is however open 24 hours to assist with general enquiries, and we will respond to all other issues they cannot answer within 24 hours Mon-Fri. Our customer service team will follow up with you in the next 24 hours to obtain a residential address and we will get the package shipped immediately to a new address. Alternatively we can process a refund if you prefer. Thank you kindly for your patience and our congratulations to you and your wife on reaching your 40th anniversary.

• 5 / 5 1

  

  Edit Flag

  It is an amazing gift for my wife for our 30 th wedding anniversary

  Review of 10/4/22, following an experience of 9/22/22 by MAURINE A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  It was very easy to navigate the site,I was able to do it with no problems.

  Review of 10/4/22, following an experience of 9/20/22 by FERMIN R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  great !!!

  Review of 10/4/22, following an experience of 9/19/22 by SANFORD W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great product!

  Review of 9/28/22, following an experience of 9/19/22 by LAWRENCE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  When I ordered your rosebud after I saw it online, I thought it looked very nice and bought it for my wife for our 50th Wedding Anniversary hoping she would like it. When the package arrived and I saw the box I was amazed. Then opened it and saw the rose and I was totally blown away. It was great! I hoped my wife would like it. On our anniversary when she opened it, she loved it! Our daughters really liked it as well. I am very satisfied with the product! I totally recommend it!

  Review of 9/24/22, following an experience of 8/19/22 by FLORENCIO K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great.

  Review of 9/16/22, following an experience of 9/5/22 by ARCH G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great response time and shipping time.

  Review of 9/9/22, following an experience of 8/28/22 by DONNELL K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  It came on time and my wjfe loved the whole package.

  Review of 9/9/22, following an experience of 8/30/22 by JESSIKA D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Beautiful product and came faster than estimated!! Thank you!!

  Review of 9/9/22, following an experience of 8/29/22 by RUTH B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent flower and storage case.

  Review of 9/3/22, following an experience of 8/25/22 by WINIFRED R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  This was the normal on line shopping, I received the order in a timely manner which was important to me.

  Review of 9/2/22, following an experience of 8/18/22 by RHETT Q. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  The rose and the case are gorgeous. Delivery was slower than expected and advertised.

  Review of 8/25/22, following an experience of 8/11/22 by ITZEL G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Easy to navigate web site and good service.

  Review of 8/23/22, following an experience of 8/12/22 by SAMARA O. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  They processed my order soooo slowly. And ended up asking to verify my card info a week after I made the purchase. And the delivery is even slower, the staff from eternityrose didn’t do anything to calm their customer down. Such a bad experience. Such a waste of time

  Review of 8/23/22, following an experience of 8/5/22 by ERNA B. *

  *Pseudonymized data at the request of the author

  Answer by eternityrose.com

  

  Flag

  Hello. We are very sorry you had this experience with your credit card. Unfortunately your payment was temporarily suspended which is not within our control, and we were required to perform a credit check to ensure you were the authorized holder of the Visa card. We note you placed your order on 5th August and we wrote to you immediately to ask if you could please verify some details for us. We wrote to you again on 8th August to follow up and you eventually confirmed your details for us on the 10th August. We were then able to release the order. We sincerely thank you kindly for your order and best wishes.

  Answer by Erna B

  

  Flag

  You guys first asked for verification 3 days after. And 3 days means immediately to you? Then I’m not surprised at your poor time sense. And 10 days for domestic delivery? You must be kidding and by the way, you guys never really help but just sending useless information like tracking info. Do you think I don’t know how to search on phone? Then next time stop sending useless information like tracking info. Your customers are not stupid

  Show exchanges Hide exchanges
• 4 / 5 1

  

  Edit Flag

  It is nice but it could be better quality. For the price you would think it would be better.

  Review of 8/13/22, following an experience of 8/4/22 by JAIDA B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  My wife loves it.

  Review of 8/13/22, following an experience of 8/4/22 by GARTH P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Perfect for a 50th Anniversary.

  Review of 8/12/22, following an experience of 8/3/22 by SHERIDAN Y. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Easy to place an order. Timely shipped. Would have appreciated an overnight option as well, however.

  Review of 8/12/22, following an experience of 8/3/22 by HAVEN W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  The item was very easy to order. Arrived on time and nothing was damaged. Was easy to follow status on order through email

  Review of 8/9/22, following an experience of 7/28/22 by ROBERTA W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great company

  Review of 8/7/22, following an experience of 7/28/22 by BROOKE K. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

  Edit Flag

  The product is nice, as described. I don’t know if it’s worth &169 though. And it was delivered in a bag that came open during shipping. It was open when I found it in my front doorstop. It did not appear to be ripped open or manually opened. The seal just came apart during shipping.

  Review of 7/29/22, following an experience of 7/20/22 by PRESLEY C. *

  *Pseudonymized data at the request of the author

  Answer by eternityrose.com

  

  Flag

  Hello. We are very sorry to hear the seal of your bag was open on arrival. We have not had this experience before so will pass the feedback onto our warehouse. We also note you ordered the Glazed Red Eternity Rose which is a real rose that has been preserved, and trimmed in pure 24K gold. This is one of our most popular products for a romantic gift occasion, and is very well priced given the extensive electroplating process it goes through to preserve it for a lifetime, and the quality of our craftsmanship. But please be advised that if you are unhappy with the product in any way, you are welcome to return it for a refund. Thank you.

• 5 / 5 1

  

  Edit Flag

  I highly recommend Eternity Rose. Their service is exceptional

  Review of 7/26/22, following an experience of 7/11/22 by NYAH F. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  The rose is beautiful and eternity rose did a nice job. But For the record DHL shipping services suck.

  Review of 7/18/22, following an experience of 7/8/22 by PETRA W. *

  *Pseudonymized data at the request of the author

  Answer by eternityrose.com

  

  Flag

  Hello. We are really pleased to hear you find the rose as beautiful and thank you for your compliments to our company. We are very sorry if you experienced any difficulties with the shipping service and we will be sure to pass this feedback onto the carrier. Best wishes.

• 4 / 5 1

  

  Edit Flag

  Customer service was prompt, and polite. Very nice.

  Review of 7/17/22, following an experience of 7/8/22 by RYLEE C. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  unique gifts and good shopping experience with the site itself

  Review of 7/15/22, following an experience of 7/6/22 by FLORIAN R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Fast delivery and easy to order

  Review of 7/14/22, following an experience of 7/4/22 by JUWAN S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  I found the website easy to work thru.

  Review of 7/10/22, following an experience of 6/30/22 by ROXANE B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Fast and reliable

  Review of 7/9/22, following an experience of 6/25/22 by TYREL K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Looks well made and solid. Pretty much what I expected. Nott fragile at all.

  Review of 7/5/22, following an experience of 6/24/22 by KELTON N. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

  Edit Flag

  Order was a day late and appeared it had been dropped or run over. Hole in packaging and black marks along the side.

  Review of 7/5/22, following an experience of 6/20/22 by ROBERTO S. *

  *Pseudonymized data at the request of the author

  Answer by eternityrose.com

  

  Flag

  Hello. We are sorry to hear there was a hole in the packaging and marks along the side. Was the product itself damaged? Please note we have not received any communication from you about this, other than through this forum in Verified Reviews. So we are unable to assist you with any replacement needed unless you write to us directly with photos provided. Please send us a message and photo to: info@eternityrose.com Thank you.

  Answer by Roberto S

  

  Flag

  The item itself was not damaged. My main issue is that the item arrived 1 day late. It was an anniversary gift for my wife. We left on a trip over the weekend so not only was the package late, it was left outside for the 3 days we were gone.

  Show exchanges Hide exchanges
• 5 / 5 1

  

  Edit Flag

  I had given this to my wife for our Wedding Anniversary she was very pleased

  Review of 7/5/22, following an experience of 6/16/22 by CINDY R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Extremely fast delivery.

  Review of 6/24/22, following an experience of 6/15/22 by BRADLEY B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  First, it got here fast. Ordered it on a Sunday and it was in my hands on Tuesday. Second, beautiful item. My wife loved it when I gave it to her for our 25th anniversary.

  Review of 6/24/22, following an experience of 6/13/22 by GERMAINE K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  The website was logically laid out. Pictures of the product were clear and accurate. Purchase and checkout process was smooth.

  Review of 6/22/22, following an experience of 6/11/22 by HARRY G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  As signified by the rating: great service

  Review of 6/17/22, following an experience of 6/8/22 by RASHAD K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent response from eternity rose. Product was received quickly and is very impressive.

  Review of 6/16/22, following an experience of 6/7/22 by HANNA H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  The Eternity Rose experience has been positive. The online pictures and descriptions represented the product exactly. The site was easy to navigate. The purchase was smooth. Shipping was very fast. First time purchase, would not hesitate to be a repeat customer.

  Review of 6/11/22, following an experience of 6/2/22 by RUTH B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  The order arrived in a few days and it was packed so it could not be damaged.

  Review of 6/9/22, following an experience of 5/28/22 by SARAH J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  The web page was easy to navigate, good description of the process. Ordering g was easy, was delivered in three days, no problem, got what I ordered. Be sure to track package, you must be home to sign for it or be ready for a trip to PO.

  Review of 6/3/22, following an experience of 5/25/22 by PASCALE H. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Very beautiful.

  Review of 6/2/22, following an experience of 5/24/22 by EDGAR L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very pleased with quality and efficiencies of delivery.

  Review of 5/22/22, following an experience of 5/13/22 by REED S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  speedy delivery, and the box had no damage on it! the rose was perfect.

  Review of 5/20/22, following an experience of 5/7/22 by BRANDI C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  The rose was just as promised. Very very beautiful.

  Review of 5/19/22, following an experience of 5/10/22 by DANNY D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Easy company to work with. Product is great.

  Review of 5/19/22, following an experience of 5/10/22 by VICKIE T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Outstanding service, thank you!

  Review of 5/15/22, following an experience of 5/5/22 by MAIA O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  The site was easy to navigate. The product arrived the next day. The look and feel of the product seems well made and looks great as a display piece. Keep up the great work. Thank you

  Review of 5/9/22, following an experience of 4/22/22 by HARVEY L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent product, very timely delivery

  Review of 5/7/22, following an experience of 4/28/22 by JERMAIN M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  My wife was very pleased with the rose on our 27th anniversery.

  Review of 5/5/22, following an experience of 4/23/22 by JOHAN T. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Delivered on time, beautifully packaged.

  Review of 5/4/22, following an experience of 4/23/22 by CARLOS W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  fast and easy

  Review of 5/3/22, following an experience of 4/20/22 by EUSEBIO V. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Initial inspection meets my expectations. It's a few weeks until or 50th Anniversary, and I think she will be elated to receive it.

  Review of 5/2/22, following an experience of 4/19/22 by TREMAYNE C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Fast delivery

  Review of 4/23/22, following an experience of 4/14/22 by GENESIS G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Well satisfied with the rose and the service!

  Review of 4/13/22, following an experience of 4/2/22 by GRETCHEN S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great purchase and value!

  Review of 4/8/22, following an experience of 3/30/22 by BRAULIO M. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Love it and I know she will as well. The only disappointing issue is the black glossy container came smudged and scratched

  Review of 4/1/22, following an experience of 3/4/22 by ARELY L. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

  Edit Flag

  the rose was in good condition but the box was not in very good condition

  Review of 3/31/22, following an experience of 3/22/22 by ZACHERY K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  was for my wifes 52nd wedding anniversary, she loved it !

  Review of 3/27/22, following an experience of 3/16/22 by KEN S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Customer service via email was exceptional, quicker then expected responses. 24k rose was wonderful, wife loved it. Case it comes in is beautiful. Definitely recommend.⁶

  Review of 3/27/22, following an experience of 3/17/22 by ALLIE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Everything all the way through was as advertised, PERFECT!!

  Review of 3/24/22, following an experience of 3/15/22 by CARLETON S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Many options of design and colour combinations. If all are the quality I received you cant go wrong!

  Review of 3/22/22, following an experience of 3/7/22 by LEA H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very beautiful

  Review of 7/21/21, following an experience of 6/21/21 by MACY J. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  I would have rated 5 stars, except I called the (855) 997-0311 number listed on the confirmation page and it is not in service. My only option was to call support which was a contracted support company. It made me feel the support system was an layer to protect the company from the consumer. Later when I received my Fed Ex tracking information, it listed being shipped from Federal Prison Industries. If the company uses the Federal Prison system as a resource, I think it should be shared as part of their "about page", which does not exist.

  Review of 4/16/21, following an experience of 3/31/21 by DELORES K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent service, customer support was great, product was reasonable priced, fast shipment, product was better than I expected. Highly recommended

  Review of 11/21/20, following an experience of 11/12/20 by OCEANE G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  I was very satisfied. The rose and case are as described on the site, very beautiful.

  Review of 11/13/20, following an experience of 11/5/20 by TABITHA G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent 20th Anniversary gift. Fast shipping.

  Review of 11/4/20, following an experience of 10/23/20 by SOLON J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent service and fast shipping

  Review of 10/20/20, following an experience of 10/12/20 by QUINN M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent webpage.

  Review of 6/25/19, following an experience of 6/14/19 by JAQUELIN H. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Very easy to order.

  Review of 5/23/19, following an experience of 5/13/19 by JO T. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order