Customer reviews for cheshirehorse.com

Customer reviews

• 5 / 5 1

  

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  Excellent products!

  Review of 12/28/23, following an experience of 11/22/23 by CASEY C.

• 5 / 5 1

  

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  quality and selection! the items I purchased were all well made and exactly as described

  Review of 12/28/23, following an experience of 11/24/23 by ELLEN R.

• 5 / 5 1

  

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  Very happy with service, communication, product availability and fast delivery

  Review of 12/18/23, following an experience of 11/14/23 by TOM B.

• 5 / 5 1

  

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  Very quick delivery I love the cat food and so do my cats

  Review of 12/18/23, following an experience of 11/23/23 by VALERIE M.

• 5 / 5 1

  

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  Best product, AniMed with Hemp, for mobility and they always have it to send. Very thankful.

  Review of 12/18/23, following an experience of 11/16/23 by SARAH G.

• 5 / 5 1

  

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  in time

  Review of 12/18/23, following an experience of 11/18/23 by ALEX L.

• 5 / 5 1

  

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  Received package quickly and just as ordered.

  Review of 12/18/23, following an experience of 11/23/23 by CHRISTINE H.

• 5 / 5 1

  

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  They were amazing. I reached out after I purchased to change the shipping address and they made the change quickly and my package arrived earlier than expected! It is exactly what I needed and haven't been able to find at other places.

  Review of 12/18/23, following an experience of 11/16/23 by BETHANY K.

• 5 / 5 1

  

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  Excellent experience, for many years I shopped in store and once I moved to TX I am still able to enjoy the great Cheshire Horse shopping experience and products online. Fast shipping, nicely packaged, wonderful!

  Review of 12/18/23, following an experience of 11/25/23 by SCOTT T.

• 5 / 5 1

  

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  They sell Speedi-beet, which is hard to find. Good customer service. Great product selection

  Review of 12/18/23, following an experience of 11/19/23 by LUCINDA V.

• 5 / 5 1

  

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  Quick to ship, easy to use website

  Review of 12/18/23, following an experience of 11/15/23 by DAVID A.

• 5 / 5 1

  

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  great boots, great cust svc,, shipped pretty fast😊

  Review of 12/18/23, following an experience of 11/8/23 by JILL P.

• 5 / 5 1

  

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  Very satisfied. Fast shipping. Customer service quickly fixed a problem with their website that was preventing my order from being placed. Items were just what I was looking for.

  Review of 12/18/23, following an experience of 11/15/23 by TIM P.

• 5 / 5 1

  

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  I bought these for a gift…. My nephew and his wife absolutely loved them! Their baby will stay nice and warm this winter

  Review of 12/18/23, following an experience of 11/10/23 by ROBIN ANN V.

• 5 / 5 1

  

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  Always been very satisfied with Cheshire Horse, my favorite store !

  Review of 12/18/23, following an experience of 11/11/23 by DIANE B.

• 5 / 5 1

  

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  Have ordered from cheshirehorse.com many times. Great prices and quickl shipment.

  Review of 12/18/23, following an experience of 11/7/23 by DIANE M.

• 2 / 5 1

  

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  Looking for a blanket to keep up with the quick coming weather and sadly got sent the wrong one. Ordered a combo neck but got a standard. Honest mistake but I’ve reached out and all they told me was to fill out a return form, didn’t give me any options.

  Review of 12/18/23, following an experience of 11/11/23 by MADELYN B.

  Answer by cheshirehorse.com

  

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  Hi Madelyn, I am kindly following up on my voicemail regarding the review you left and we sincerely apologize for the mistake and lack of customer service. We are more than happy to send you a return label and ship the correct sheet to you. If you have already shipped the incorrect sheet, please send us a copy of the receipt and we are more than happy to reimburse you for shipping. Again, our sincerest apologies and we will use this feedback to improve our customer service. Please let us know if you have any other questions and we hope to hear from you soon. Kind Regards, Chrystin The Cheshire Horse

• 4 / 5 1

  

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  Return or exchange is not for free. Item was big. But I liked this overall

  Review of 12/18/23, following an experience of 11/15/23 by ALIME A.

  Answer by cheshirehorse.com

  

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  Hello Alime, Thank you for taking the time to provide us with feedback, and we apologize for the inconvenience regarding our return policy. Your feedback is valuable and we have forwarded it to our management for further consideration. I've included a link to our return policy below. https://www.cheshirehorse.com/returns.html We strive to provide 100% satisfaction to our customers through personalized customer service, and we are glad that you are pleased with the product you received. Please feel free to contact us with any additional questions or concerns by calling 877-358-3001 or emailing supprt@cheshirehorse.com. We look forward to assisting you in the future, stay warm, and happy holidays! Kind Regards, Kate The Cheshire Horse

• 5 / 5 1

  

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  I had trouble with the online ordering. I called and the operator took good care of me.

  Review of 12/18/23, following an experience of 11/10/23 by LARRY M.

• 5 / 5 1

  

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  Excellent, great service. I would recommend

  Review of 12/18/23, following an experience of 11/11/23 by GIGI G.

• 3 / 5 1

  

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  Everything about dealing with The Cheshire Horse has been excellent, with one exception. The website offers a discount if one signs up for their newsletter. I declined, yet receive promotional e-mails I did not expect and hoped I would NOT receive. Principal led me to decline rather than take advantage of a discount then unsubscribe. Sad to be penalized for going about things the proper way.

  Review of 12/13/23, following an experience of 11/9/23 by WAYNE C.

  Answer by cheshirehorse.com

  

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  Hello Wayne, We appreciate you taking the time to provide us with your feedback, as it helped us find a rare email flow error that caused your experience. As a result, we have now been able to address this for all future customers. We apologize for any confusion this may have caused, and we encourage you to contact us at support@cheshirehorse.com or by calling us at 877-358-3001 with any further observations or questions you may have. Have a great day! Kind Regards, Kate The Cheshire Horse

• 2 / 5 1

  

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  Not packed properly shipped in a fly trap box (possible chemicals) items came scuffed and damaged didn't come with factory tags either.

  Review of 12/13/23, following an experience of 11/9/23 by BRIEANA C.

  Answer by cheshirehorse.com

  

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  Hello Brienna, We appreciate you taking the time to bring this to our attention and sincerely apologize for any inconvenience this has caused you. We take all feedback seriously and will forward it to your shipping department for further improvement. We like to be "green" by reusing as many of the boxes we receive from our suppliers as possible. However, we do agree that we need to be more selective about which boxes we use for each shipment. We will contact you directly about your shipment and how we can ensure your complete satisfaction. In the meantime, if you have any additional questions or concerns, please contact us at 877-358-3001 or support@cheshirehorse.com. Have a wonderful day! Kind Regards, Kate The Cheshire Horse

• 5 / 5 1

  

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  Great prices for the wool items I look for. They carry the German brand I prefer.

  Review of 12/13/23, following an experience of 11/5/23 by HEIKE S.

• 5 / 5 1

  

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  Excellent quality, true sizes, I'm a return customer and will keep coming back. Your customer service is amazing. U

  Review of 12/13/23, following an experience of 11/14/23 by LORI S.

• 5 / 5 1

  

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  Easy to shop and fast delivery.

  Review of 12/13/23, following an experience of 11/5/23 by VICTORIA R.

• 5 / 5 1

  

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  Fast delivery.

  Review of 12/13/23, following an experience of 11/5/23 by DEBBIE K.

• 5 / 5 1

  

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  The website was very easy to use and the staff were very helpful and friendly!

  Review of 12/13/23, following an experience of 11/3/23 by BRENDA H.

• 5 / 5 1

  

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  Love the Cheshire Horse! My go-to store for everything I need for my horses and farm. Service is excellent and product selection is unreal!

  Review of 12/13/23, following an experience of 11/2/23 by MEGAN A.

• 5 / 5 1

  

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  Great company

  Review of 12/13/23, following an experience of 11/12/23 by STEPHANIE P.

• 5 / 5 1

  

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  Excellent quality

  Review of 12/13/23, following an experience of 11/4/23 by VU L.

• 5 / 5 1

  

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  great service!

  Review of 12/13/23, following an experience of 11/14/23 by DAVID M.

• 5 / 5 1

  

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  Easy ordering, thoughtful packing and prompt shipping! Thank you!!

  Review of 12/13/23, following an experience of 11/11/23 by JILLIAN G.

• 5 / 5 1

  

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  I never heard of this company before so I was nervous, but my boots came & shipping was speedy!

  Review of 12/13/23, following an experience of 11/8/23 by MICHELLE J.

• 5 / 5 1

  

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  Shipped quick and great products, thank you!

  Review of 11/28/23, following an experience of 11/10/23 by KATHRYN I.

• 5 / 5 1

  

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  The site is easy to find and navigate. Placing my order was easy and fast.

  Review of 11/28/23, following an experience of 11/8/23 by IRMA S.

• 5 / 5 1

  

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  Excellent service and fast delivery

  Review of 11/28/23, following an experience of 11/7/23 by TAWANDA S.

• 5 / 5 1

  

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  Easy to use. Fast shipping

  Review of 11/27/23, following an experience of 11/8/23 by JOEL H.

• 5 / 5 1

  

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  Good service quick shipping

  Review of 11/26/23, following an experience of 11/7/23 by DAVID G.

• 5 / 5 1

  

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  The bucket of ProtekGi was getting damaged during shipping. I let Cheshire horse know and my next arrived in a box undamaged. Thank you! It also arrived in just 3 days. Thank you for that as well!

  Review of 11/25/23, following an experience of 11/4/23 by SUSAN M.

• 5 / 5 1

  

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  I ordered and quickly received my order w/o any challenges. It was quite easy!

  Review of 11/25/23, following an experience of 10/30/23 by DEBBIE M.

• 5 / 5 1

  

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  Always swift, high quality, warm things, my kiddo is quite grateful!

  Review of 11/25/23, following an experience of 11/5/23 by ANNA A.

• 5 / 5 1

  

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  Fast and easy ordering from this site. Great customer service and very fast shipping. I have been ordering from here for a few years now and will continue to do so. The prices can’t be beat and the quality is always top notch.

  Review of 11/25/23, following an experience of 10/29/23 by LACEY A.

• 5 / 5 1

  

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  Arrived timely and everything was wonderfully priced.

  Review of 11/25/23, following an experience of 10/30/23 by HANA K.

• 5 / 5 1

  

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  Easy purchase and good products

  Review of 11/25/23, following an experience of 11/3/23 by WENDI H.

• 4 / 5 1

  

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  First time experience was good.. . There was quick response to inquiry I made regarding delivery and the process.

  Review of 11/25/23, following an experience of 11/3/23 by CINDY A.

• 5 / 5 1

  

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  Ordered and delivered quick. Packaged well. Completely pleased with product.

  Review of 11/25/23, following an experience of 11/1/23 by AMY A.

• 5 / 5 1

  

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  Very responsive and quick with our purchase. Love em.....

  Review of 11/25/23, following an experience of 11/2/23 by DONNA D.

• 5 / 5 1

  

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  I found exactly what I needed, cheek and crown pieces to a Bobby bridle, and they arrived in a timely manner.

  Review of 11/25/23, following an experience of 10/26/23 by KIRSTEN S.

• 5 / 5 1

  

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  You can't go wrong w/Justin boots! Love!!

  Review of 11/25/23, following an experience of 11/3/23 by STACIE B.

• 5 / 5 1

  

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  Great prices and quick delivery

  Review of 11/25/23, following an experience of 11/3/23 by JUDITH M.

• 5 / 5 1

  

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  Great products

  Review of 11/25/23, following an experience of 10/23/23 by EMMANUEL S.

• 5 / 5 1

  

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  Easy to place order, received undamaged. I didn't know Cheshire Horse was a local family business - will support them in the future for on-line orders.

  Review of 11/25/23, following an experience of 10/30/23 by JEAN G.

• 5 / 5 1

  

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  I have been so happy with the quality of the products, customer service and fair prices they sell their items at. Definitely one of my favorite places for warm weather gear!

  Review of 11/25/23, following an experience of 10/23/23 by AMALIA S. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  I ordered these socks on the review, which said it was a thick sock. The sock is in fact, not thick. VERY disappointed.

  Review of 11/25/23, following an experience of 10/25/23 by LINDA K.

  Answer by cheshirehorse.com

  

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  Hello Linda, Thank you for placing your order with us, and we appreciate you taking the time to write a review! We value our customers' feedback and apologize that the Wrangler Western Boot Socks did not meet your expectations. We are more than happy to issue you a full refund with no need to return the socks, we just kindly request that you discard or donate them. The credit will show back up on your original form of payment within the next 2-3 business days. If you're looking for a different alternative with a little more thickness, we recommend the Muck Heavyweight Merino Wool Blend Socks: (https://www.cheshirehorse.com/p/muck-women-s-heavyweight-merino-wool-blend-boot-socks---assorted-colors---2-pack/KW76046.html). Please feel free to contact us if you have any further questions or concerns by calling 877-358-3001 or emailing support@cheshirehorse.com. We are happy to help! Have a good rest of your day, and we hope to assist you in the near future. Kind Regards, Kate The Cheshire Horse

  Answer by Linda K

  

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  Thank you for your kind response to my feedback on the socks. A refund would be appreciated as I'm on a fixed income. I will donate the socks to someone who needs them as they are so thin and I do not plan on using them. Regards, Linda Kommer As a sidenote, I do not like wool socks and I guess my search will continue for some thicker ones to wear with my boots.

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• 5 / 5 1

  

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  Great company. Was easy to find what was needed.

  Review of 11/25/23, following an experience of 10/26/23 by DEBBIE A.

• 5 / 5 1

  

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  great company with excellent products

  Review of 11/25/23, following an experience of 10/19/23 by WILLIAM M.

• 5 / 5 1

  

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  Carried the product I was looking for and received it in the timeframe promised

  Review of 11/11/23, following an experience of 10/16/23 by MARGARET P.

• 5 / 5 1

  

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  Cheshire Horse sent my Correct Connect Neck Strap quickly and I was thrilled with the product and the service.

  Review of 11/11/23, following an experience of 10/24/23 by DEBRA N.

• 5 / 5 1

  

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  Wide variety of products, easy ordering, fast delivery!

  Review of 11/11/23, following an experience of 10/25/23 by HEIDI O.

• 5 / 5 1

  

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  Ok ok

  Review of 11/10/23, following an experience of 10/16/23 by GWEN Z. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very easy to use.

  Review of 11/10/23, following an experience of 10/15/23 by SUSAN H.

• 5 / 5 1

  

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  My go to brick and mortar tack store. Also good for many online items.

  Review of 11/9/23, following an experience of 10/21/23 by KAY S.

• 5 / 5 1

  

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  Good communication, very prompt service, would use again

  Review of 11/9/23, following an experience of 10/12/23 by ANTHONY J.

• 5 / 5 1

  

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  Cheshire Horse is a good company. They carry quality items at fair prices. My daughter’s bridle was shipped promptly and she is happy with it.

  Review of 11/9/23, following an experience of 10/23/23 by ANN B.

• 5 / 5 1

  

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  The website is easy to navigate. Shipping was very fast and the product arrived in perfect condition.

  Review of 11/9/23, following an experience of 10/23/23 by ZOILA G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent product well liked by my gelding. Good service received product in a very timely fashion. Will definitely be reordering again

  Review of 11/6/23, following an experience of 10/19/23 by FREDERIQUE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Super fast delivery!

  Review of 11/6/23, following an experience of 10/20/23 by MEGAN J.

• 5 / 5 1

  

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  Everything you could need

  Review of 11/5/23, following an experience of 10/19/23 by CORINNE A.

• 5 / 5 1

  

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  Shipped very fast and item was packaged nicely

  Review of 11/4/23, following an experience of 10/10/23 by HANNAH C.

• 5 / 5 1

  

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  Great product, fast shipping.

  Review of 11/3/23, following an experience of 10/16/23 by AVERY A.

• 5 / 5 1

  

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  Always friendly folks. Best prices.

  Review of 11/3/23, following an experience of 10/7/23 by SUSAN R.

• 5 / 5 1

  

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  A-1 company to purchase products

  Review of 11/3/23, following an experience of 10/14/23 by WENDI H.

• 5 / 5 1

  

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  OUTSTANDING! Together with a full spectrum blood test, hair follicle allergy test, and abdominal ultrasound; CURED OUR DOG!!!

  Review of 11/2/23, following an experience of 10/14/23 by STERLING B.

• 5 / 5 1

  

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  Im new to cheshire Horse. My experience was flawless. The site was easy to navigate, and the transaction was seamless. Will be doing business again

  Review of 10/31/23, following an experience of 10/11/23 by DAVID K.

• 5 / 5 1

  

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  Ordering was easy… Customer service was great. I had my saddle when expedited. The saddle was beautiful and perfect! They are a pleasure to deal with and I intend to get all of my Horse product needs from them going forward. We just got a new horse and I ordered a number of items from a few well-known, popular companies and was disappointed as items were delayed, on back order, and were not shipped when they were supposed to be. The customer service at some of these places was horrible, some of the reps were downright rude. Cheshire Horse was not like that… they were super nice and helpful when I called…they shipped the Saddle when they said they were going to and I received it when I was supposed to…it was packaged perfectly… the whole experience was flawless. I told my husband that we will be buying all our horse supply needs from them going forward. They are a great company to deal with.

  Review of 10/31/23, following an experience of 10/13/23 by KIM P.

• 5 / 5 1

  

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  Fantastic selection of freeze dried dog food and treats! Fast shipping, too. Always check their site first for what l need for my dogs.

  Review of 10/30/23, following an experience of 10/11/23 by LINDA M.

• 5 / 5 1

  

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  Great selection of products on the website, fast and easy service and delivery.

  Review of 10/28/23, following an experience of 10/6/23 by BRITTANY A.

• 5 / 5 1

  

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  Always a great place to shop.

  Review of 10/28/23, following an experience of 10/6/23 by BONNIE H Z.

• 5 / 5 1

  

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  Very good, great service. I would recommend.

  Review of 10/28/23, following an experience of 10/7/23 by SHEILA F.

• 5 / 5 1

  

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  Exactly what I needed great price.

  Review of 10/27/23, following an experience of 10/8/23 by KATHERINE K.

• 5 / 5 1

  

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  I am so happy that I found The Cheshire Horse company! They offer the equestrian a wide variety of items that make caring for the horse and riders needs a breeze! The website was very easy to navigate and I received my order in a timely manner and everything was so well packaged and in excellent condition! The “tack room” scent was even there in the box!! I love that smell!! Thank you for everything!!

  Review of 10/27/23, following an experience of 10/6/23 by BECKA F.

• 4 / 5 1

  

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  I ordered 2 boxes of 6 count UlcerGard so it was an expensive order. The website states it will ship that day and based on my location estimated receiving in 2 days. The next day I received an email asking if I wanted to sign for it or leave it on the porch and I responded immediately. After 3 days of checking my order status online and showing processing but not shipped I called Cheshire Horse. It was a Saturday and they were busy and took a message. A few hours later a rep called, apologized for their error and shipped it express at no cost to me. Rating 4 stars because it took following up to get my package but once I talked with someone the service was excellent.

  Review of 10/26/23, following an experience of 10/3/23 by ANNA G.

• 5 / 5 1

  

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  Offered a great price on a hard to find replacement part. Reasons shipping and quick delivery. Thanks so much!

  Review of 10/24/23, following an experience of 9/27/23 by CHRISTINA B.

• 5 / 5 1

  

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  great service

  Review of 10/24/23, following an experience of 9/27/23 by ROBERT O.

• 5 / 5 1

  

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  Shipped very quickly

  Review of 10/24/23, following an experience of 9/26/23 by JEANNE P.

• 5 / 5 1

  

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  Easy to order :short time arriving

  Review of 10/23/23, following an experience of 9/20/23 by HEATHER P.

• 5 / 5 1

  

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  On time and the product I needed.

  Review of 10/22/23, following an experience of 10/5/23 by VALENTIN D.

• 5 / 5 1

  

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  Good price, super quick shipping.

  Review of 10/22/23, following an experience of 10/5/23 by COURTNEY R.

• 5 / 5 1

  

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  I'm glad Google steered me to this site. My order came within a few days and the price was the cheapest anywhere.

  Review of 10/22/23, following an experience of 10/5/23 by VALERIE S.

• 5 / 5 1

  

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  There is absolutely nothing negative I can say about The Cheshire Horse. Products well priced, awesome variety and great customer service. I love their sales and make sure I’m there!

  Review of 10/22/23, following an experience of 9/27/23 by SUZANNE A.

• 5 / 5 1

  

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  Love this store! I don't have horses, but do live with 3 littles who need base layers every winter, and I love the merino wool options. And the courtesy, and efficiency.

  Review of 10/21/23, following an experience of 10/2/23 by BRITTNI H.

• 5 / 5 1

  

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  User friendly website

  Review of 10/21/23, following an experience of 9/25/23 by ANN S.

• 5 / 5 1

  

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  wonderful - shipping is quick and good prices as well!

  Review of 10/21/23, following an experience of 10/3/23 by LORI R.

• 1 / 5 1

  

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  Unfortunately, the saddle I purchased as brand-new condition & full retail price arrived with a cosmetic scratch on the left flap. I reached out to Cheshire in a timely manner to see what could be done and they did apologize and said they have issued a 10% refund that would be back in my account in 3 business days. I was disappointed this happened as well as they automatically decided what the solution was because I ideally wanted to return the saddle to get a .5" size smaller (I think Wintec seats must run a little larger) within my 2-week trial period anyway and even if not, I would want a new one without a defect shipped out. Also, it has been 2 weeks since that email and I still haven't received the 10% refund. I do not see myself ordering from The Cheshire Horse again.

  Review of 10/19/23, following an experience of 9/26/23 by CAITLIN B.

  Answer by cheshirehorse.com

  

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  Hello Caitlin, We greatly appreciate you taking the time to notify us of this situation and we sincerely apologize for the delay that you've experienced receiving the refund that was issued. We agree that Wintec's saddle seat sizes can run big, but it also depends on each individual and where the rider feels the most balanced and comfortable in the saddle. We currently have a 16.5" seat size in stock if you are still interested, and we will be contacting you directly to discuss this exchange option. We are happy that you have found a saddle model that works best for both you and your horse, and we want to ensure you have the correct seat size. We agree that Wintec's decision to create the WIDE models was a wonderful move that has satisfied many more equestrians. Saddle fitting can be difficult, but it is extremely rewarding when your horse is happy and comfortable. We apologize for any inconvenience, and we will contact you directly right away. Please contact us at 877-358-3001 or by emailing support@cheshirehorse.com if you have any further questions or concerns. Thank you so much and happy riding! Kind Regards, Kate The Cheshire Horse

• 5 / 5 1

  

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  Customer service is awesome

  Review of 10/19/23, following an experience of 9/22/23 by AIMEE C.

• 5 / 5 1

  

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  Very friendly staff and easy to navigate web site.

  Review of 10/16/23, following an experience of 9/20/23 by SANDY D.

• 5 / 5 1

  

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  Everything went perfectly, as usual.

  Review of 10/16/23, following an experience of 8/30/23 by SUZANNE M.

• 5 / 5 1

  

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  GOOD SELECTION FAIR PRICES AND QUICK SHIPPING. WILL ORDER FOR THEM AGAIN.

  Review of 10/15/23, following an experience of 9/26/23 by JEFFREY D.

• 5 / 5 1

  

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  Fast shipping and very easy to use!

  Review of 10/13/23, following an experience of 9/24/23 by EMMA C.

• 5 / 5 1

  

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  Ver fast shipping and packaged well. Excellent product-very happy with the experience.

  Review of 10/12/23, following an experience of 9/16/23 by CATHERINE B.

Reviews displayed in chronological order