Customer reviews for cheshirehorse.com

Customer reviews

• 5 / 5 1

  

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  My blanket arrived the next day. I appreciate the $2.99 express shipping.

  Review of 2/3/24, following an experience of 1/16/24 by LORI R.

• 5 / 5 1

  

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  The website and service have been wonderful.

  Review of 2/1/24, following an experience of 1/8/24 by STEPHANIE P.

• 5 / 5 1

  

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  I have placed several orders with Cheshire Horse now and I have to say, each one has been delivered very quickly and the items ordered were well packaged and exactly as I wanted! I will definitely be ordering from them again. Probably very soon in fact! :)

  Review of 1/30/24, following an experience of 1/3/24 by BECKA F.

• 5 / 5 1

  

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  Quick and easy.

  Review of 1/28/24, following an experience of 1/7/24 by RUTHANN D.

• 5 / 5 1

  

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  I was trying to order 4 of the product I wanted from a company who ended up only having 3. If they had the 4th in stock I could have received free shipping plus not pay shipping again from having to order 1 from another company. I phoned the company with no resolve, just that they only had three in stock. Thankfully I thought to check with Cheshire and they had exactly what I wanted & had my order shipped out immediately! Thank you Cheshire Horse!

  Review of 1/28/24, following an experience of 1/9/24 by MARY KAY T.

• 5 / 5 1

  

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  Fast shipping and great quality!

  Review of 1/28/24, following an experience of 1/9/24 by LAUREN V.

• 5 / 5 1

  

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  Quality wool products!

  Review of 1/28/24, following an experience of 1/9/24 by KATHARINE D.

• 5 / 5 1

  

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  Very good shopping experience, I would recommend.

  Review of 1/28/24, following an experience of 12/28/23 by DONALD S.

• 5 / 5 1

  

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  Very prompt shipping always packages fragile items safely great customer service team

  Review of 1/28/24, following an experience of 1/9/24 by JOHN B.

• 5 / 5 1

  

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  Quick shipping, packed nicely. Definitely will order from them again

  Review of 1/27/24, following an experience of 1/7/24 by GAIL F.

• 3 / 5 1

  

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  rder process was fine and the item was promptly ready for pickup

  Review of 1/27/24, following an experience of 1/7/24 by DAVID M.

  Answer by cheshirehorse.com

  

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  Hello David, We appreciate your time in providing us with feedback regarding our In Store Pickup procedure, and we are pleased that our prompt service met your expectations. We always strive for improvement and take all of the feedback we receive seriously. Please let us know if you have any additional questions that we can further assist you with by emailing support@cheshirehorse.com or calling 877-358-3001. We look forward to assisting you in the near future and appreciate your business. Happy riding! Kind Regards, Kate The Cheshire Horse

• 5 / 5 1

  

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  I appreciate the price and the consistent rapid delivery!!

  Review of 1/27/24, following an experience of 1/6/24 by JOSEPHINE L.

• 5 / 5 1

  

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  Very satisfied with customer service and easy to order online. Good communication about shipping details

  Review of 1/23/24, following an experience of 1/4/24 by CAROL R.

• 4 / 5 1

  

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  Satisfied with all aspects of purchase

  Review of 1/23/24, following an experience of 1/2/24 by DONNA H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very helpful, website is easy to navigate and shipping was quick

  Review of 1/23/24, following an experience of 12/29/23 by CAROLYN M.

• 5 / 5 1

  

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  Has products I need! Quick turn around from tome order placed Good prices

  Review of 1/23/24, following an experience of 12/27/23 by LYNN S.

• 5 / 5 1

  

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  Wonder customer service. Great east site!

  Review of 1/22/24, following an experience of 12/28/23 by RIHAM F.

• 5 / 5 1

  

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  Easy to use website. Great folks at Cheshire Horse, very appreciative of their outstanding customer service! Second purchase here, I will be back!

  Review of 1/22/24, following an experience of 1/3/24 by JOAN T.

• 5 / 5 1

  

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  It is always easy to order from cheshirehorse.com and then pick up in store.

  Review of 1/21/24, following an experience of 12/31/23 by IRIA D.

• 5 / 5 1

  

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  I was pleased with the prices on all the products (not marked way up, the same or cheaper than other similar sites) and I was thrilled with how quickly they got my items to me given I ordered between Christmas and new year. Lastly, I loved that they fit everything into the smallest box possible, I couldn't believe all the products I'd ordered were in the box when it arrived, but they were! This is good on reducing waste and good for the environment.

  Review of 1/20/24, following an experience of 12/30/23 by SARAH M.

• 5 / 5 1

  

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  It stays in place and works! Best product to use on thrush that I have found

  Review of 1/20/24, following an experience of 12/31/23 by ANN W.

• 5 / 5 1

  

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  good customer service

  Review of 1/17/24, following an experience of 12/29/23 by BAMBI P.

• 5 / 5 1

  

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  Good Service

  Review of 1/16/24, following an experience of 12/21/23 by ERIN J.

• 4 / 5 1

  

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  Very good website. Has a lot of products and very relevant products for horses and horsemenship.

  Review of 1/16/24, following an experience of 12/28/23 by JOHN H.

• 5 / 5 1

  

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  Very impressed with their product selection and customer care.

  Review of 1/15/24, following an experience of 12/27/23 by JAMES H.

• 5 / 5 1

  

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  I purchased this item as a birthday gift for my daughter who lives in Washington state. She absolutely loved it and said it was warm, roomy, comfortable and also looks great. She is very happy with the item.

  Review of 1/15/24, following an experience of 12/18/23 by KENNETH M.

• 5 / 5 1

  

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  fast and reliable

  Review of 1/14/24, following an experience of 12/23/23 by CLARE P.

• 5 / 5 1

  

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  Great buying experience

  Review of 1/14/24, following an experience of 12/19/23 by MARK T.

• 5 / 5 1

  

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  Items packed well & received in record time.

  Review of 1/14/24, following an experience of 12/18/23 by RENEE L.

• 5 / 5 1

  

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  Very easy to order from Cheshire Horse. Fast shipping and easy returns if needed.

  Review of 1/14/24, following an experience of 12/14/23 by JAYNE B.

• 5 / 5 1

  

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  easy, somewhat quick

  Review of 1/14/24, following an experience of 12/24/23 by PAMELA J F.

• 5 / 5 1

  

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  Amazing customer service,good prices and super fast shipping

  Review of 1/14/24, following an experience of 12/26/23 by JOHN B.

• 5 / 5 1

  

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  Order was delivered sooner than expected.

  Review of 1/13/24, following an experience of 12/18/23 by JANET B.

• 5 / 5 1

  

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  Best price per pound I've found anywhere.

  Review of 1/13/24, following an experience of 12/23/23 by SANDRA R.

• 5 / 5 1

  

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  Speedy delivery Very good shopping experience Highly recommend

  Review of 1/13/24, following an experience of 12/23/23 by TAMARA F.

• 5 / 5 1

  

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  Order process was straight forward and was shipped promptly.

  Review of 1/13/24, following an experience of 12/24/23 by TARA D.

• 5 / 5 1

  

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  Great place to order your horse supplies

  Review of 1/12/24, following an experience of 12/17/23 by STEPHANIE W.

• 5 / 5 1

  

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  Wide selection, great prices, fast order processing

  Review of 1/11/24, following an experience of 12/14/23 by VIRGINIE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Good price, fast shipping.

  Review of 1/10/24, following an experience of 12/15/23 by GREGORY M.

• 5 / 5 1

  

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  Excellent customer service.

  Review of 1/10/24, following an experience of 12/14/23 by TERESA D.

• 5 / 5 1

  

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  I have purchased gift cards for my daughter as she enjoys shopping at your store. It was an easy experience and the staff was very courteous and helpful in assisting me with my purchase.

  Review of 1/9/24, following an experience of 12/12/23 by JOY A.

• 5 / 5 1

  

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  Very happy. Fast service

  Review of 1/7/24, following an experience of 12/11/23 by ROBIN B.

• 5 / 5 1

  

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  Excellent service, accurate product descriptions, quick shipping and quality tracking… final great pricing!

  Review of 1/7/24, following an experience of 12/19/23 by PATRICIA H.

• 5 / 5 1

  

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  Easy to order.

  Review of 1/7/24, following an experience of 12/20/23 by JENNIFER M.

• 5 / 5 1

  

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  This is a great company with terrific product and service!

  Review of 1/7/24, following an experience of 12/20/23 by BLAZE J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  They had what I needed, they got it to me quickly, and in great shape.

  Review of 1/7/24, following an experience of 12/19/23 by LOUISE M.

• 5 / 5 1

  

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  Product was shipped quickly.

  Review of 1/6/24, following an experience of 12/17/23 by IMOGENE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Efficient

  Review of 1/5/24, following an experience of 12/8/23 by CANDACE P.

• 5 / 5 1

  

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  The site was very easy to navigate. Ordering was easy. Shipping was ridiculously fast. Purchase came well packed and in perfect condition. Very happy! Thank you so much!

  Review of 1/5/24, following an experience of 12/17/23 by LUANNE K.

• 5 / 5 1

  

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  fast delivery.. Thank you

  Review of 1/5/24, following an experience of 12/10/23 by BOBBI S.

• 5 / 5 1

  

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  They had this item in stock when everyone else was sold out. I was really grateful to find the item and get a great price, fast shipping and quality customer service!

  Review of 1/4/24, following an experience of 12/9/23 by SARAH F.

• 5 / 5 1

  

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  We love Cheshire horse for all things wooly! They are helpful and quick with online orders and make exchanging easy too.

  Review of 1/4/24, following an experience of 12/13/23 by RACHAEL H.

• 3 / 5 1

  

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  I ordered several 26 oz bags of dog treats. They shipped 6 oz bags instead. However, after calling customer support, they sent the right size bags and a return shipping label for what they sent. I would have given 5 stars if they got the order right the first time.

  Review of 1/4/24, following an experience of 12/9/23 by DENNIS N.

  Answer by cheshirehorse.com

  

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  Hello Dennis, Thank you for taking the time to provide us with feedback. We truly apologize for your initial experience, and are grateful that we were able to assist you in resolving the issue immediately. We completely understand your frustration and have implemented an order review process in place to avoid further errors on our end. We invite you to contact us with any additional questions or concerns by calling 877-358-3001 or emailing support@cheshirehorse.com. We are looking forward to assisting you in the near future and we hope your pets enjoy their treats! Kind Regards, Kate The Cheshire Horse

• 5 / 5 1

  

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  Great timely service

  Review of 1/3/24, following an experience of 12/7/23 by RICH B.

• 5 / 5 1

  

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  I highly recommend. Very helpful and responsive. Purchased arrived early.

  Review of 1/3/24, following an experience of 12/14/23 by MARYANNE K.

• 5 / 5 1

  

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  The staff was so nice, friendly and very helpful. They made sure my order was shipped out on time before Christmas. My daughter was so happy with her gift.

  Review of 1/3/24, following an experience of 12/13/23 by ANA S.

• 5 / 5 1

  

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  Very easy to navigate. Thank you for having this product available. Had a difficult time finding it.

  Review of 1/1/24, following an experience of 12/12/23 by PATRICIA K.

• 5 / 5 1

  

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  Excellent experience. Fast and careful shipping. Thank you!

  Review of 1/1/24, following an experience of 12/12/23 by SUSAN W.

• 5 / 5 1

  

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  My two boys live in these! Great colors, great quality. If I could afford to buy them all- I would!

  Review of 1/1/24, following an experience of 12/9/23 by MCKENZIE K.

• 5 / 5 1

  

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  Site was easy to order from and everything came promptly!

  Review of 1/1/24, following an experience of 12/10/23 by NIKKI W.

• 5 / 5 1

  

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  Start to finish this is a first class organization. My order arrived in 2 days!! The product is exactly what I wanted and at the best price. I am a professional trainer and would not hesitate to recommend Cheshire Horse to all my clients!

  Review of 1/1/24, following an experience of 12/14/23 by NICOLETTE B.

• 5 / 5 1

  

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  I love everything I purchased! Especially the little Breyer horse!! I'm surprised it survived the shipping with the two heavy bags of grain and supplement it was packed with!!

  Review of 1/1/24, following an experience of 12/8/23 by KAREN S.

• 5 / 5 1

  

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  Excellent turn around time!

  Review of 1/1/24, following an experience of 12/6/23 by STACIA F.

• 5 / 5 1

  

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  everything went well with my order.

  Review of 1/1/24, following an experience of 12/3/23 by RUBY T.

• 5 / 5 1

  

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  I was very pleased with the service. Delivery wasn't to long considering I was on the opposite part of the U.S. What I purchased was amply descried, and size was true to what I ordered. I think they have quality products and good service.

  Review of 1/1/24, following an experience of 11/24/23 by RAQUEL H.

• 5 / 5 1

  

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  I bought some Chia seeds and it was a present order to get,

  Review of 1/1/24, following an experience of 12/3/23 by DEBBIE M.

• 5 / 5 1

  

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  Quick delivery.

  Review of 1/1/24, following an experience of 11/30/23 by TORY H.

• 5 / 5 1

  

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  Perfect

  Review of 1/1/24, following an experience of 12/5/23 by WENDY K.

• 5 / 5 1

  

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  Stellar and unique small business— this was the first time I shopped online from The Cheshire Horse and I’m impressed by their quality, selection and customer service. I ordered clothing in the wrong size and requested an exchange for the correct size. The exchange was quick and painless and my phone call to ask questions about the exchange was handled in a professional and friendly manner. I’m so pleased that I discovered The Cheshire Horse; their prices matched or beat large online retailers and their customer support was vastly superior. I’m a happy camper… Christmas shopping done in one visit to my new happy place!

  Review of 1/1/24, following an experience of 11/24/23 by MILDRED D.

• 5 / 5 1

  

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  Excellent on all points! Packing and delivery are tops. Top notch selection of freeze dried food and treats.

  Review of 1/1/24, following an experience of 12/8/23 by LINDA M.

• 5 / 5 1

  

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  Great fast service!!

  Review of 1/1/24, following an experience of 12/3/23 by JEFFREY E.

• 5 / 5 1

  

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  Good selection and easy to navigate site. Order came on time and was well packaged. Items were of good quality and were fairly priced. I'm very happy with my purchase.

  Review of 1/1/24, following an experience of 12/2/23 by ROBERTA S.

• 5 / 5 1

  

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  Employee assistance was friendly & helpful.

  Review of 1/1/24, following an experience of 12/3/23 by GLORIA D.

• 5 / 5 1

  

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  This store carries my Hentastic Chicken Treats where others do not or their prices if very unfair! I order and they process and ship immediately! Great customer service.

  Review of 1/1/24, following an experience of 11/27/23 by SHEROLYN E.

• 5 / 5 1

  

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  We buy boots for our son every year! Great brands and fast delivery!

  Review of 1/1/24, following an experience of 11/25/23 by MARISA C.

• 5 / 5 1

  

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  Quality brands for wool clothing

  Review of 1/1/24, following an experience of 11/26/23 by SUSAN A.

• 4 / 5 1

  

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  The unfortunate thing is that they tossed heavy brackets into a bubble mailer and it was ripped to shreds by the time we received. The carrier repackaged. Brackets as expected. More thought I. Packaging please

  Review of 1/1/24, following an experience of 12/2/23 by BRAD B.

  Answer by cheshirehorse.com

  

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  Hello Brad, Thank you for taking the time to share your experience and frustration with us and we sincerely apologize for the inconvenience. We are always looking for ways to improve our shipping methods. Your feedback has been forwarded to our shipping team for further improvement and we hope to have another opportunity to provide you with more products. If you have any additional questions or concerns, please do not hesitate to contact us by calling 877-358-3001 or emailing support@cheshirehorse.com. We wish you a wonderful Holiday Season! Kind Regards, Kate The Cheshire Horse

• 5 / 5 1

  

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  I love the Cheshire Horse! Great people, great products, great service.

  Review of 1/1/24, following an experience of 11/26/23 by JANET C.

• 5 / 5 1

  

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  We love that Cheshire Horse carry’s our favorite brands. They ship super fast and have amazing customer service! I will definitely continue shopping with them.

  Review of 1/1/24, following an experience of 12/6/23 by EMILY B.

• 5 / 5 1

  

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  I’ve yet to need customer service; and always fast order fulfillment.

  Review of 1/1/24, following an experience of 11/30/23 by ADAM B.

• 5 / 5 1

  

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  Shipped quickly and they have some great wool items.

  Review of 1/1/24, following an experience of 11/25/23 by DEANNA M.

• 5 / 5 1

  

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  You had exactly what I needed, sent it right out, it’s perfect!

  Review of 1/1/24, following an experience of 12/4/23 by CAROL W.

• 4 / 5 1

  

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  this was the only place that had the Aloe Vera pellets in stock which was great, but shipping was expensive

  Review of 1/1/24, following an experience of 11/24/23 by KAREN G.

• 1 / 5 1

  

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  I ordered two LeMieux brushes and when they arrived, both brushes were dirty and looked as if they had been used. I’m not happy with the products i received.

  Review of 1/1/24, following an experience of 11/29/23 by JENIFER N.

  Answer by cheshirehorse.com

  

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  Hello Jenifer, Thank you for bringing this to our attention, and we apologize that your order arrived in poor condition. This is not a common occurrence, and we will gladly forward your feedback to our shipping department for further improvement of our product checking process prior to shipment. We make it a top priority to ensure that our customers have a positive experience, and we will contact you directly about this issue with solutions on how we can best ensure your satisfaction. If you have any further questions or concerns, please do not hesitate to contact us at 877-358-3001 or support@cheshirehorse.com. We wish you a wonderful holiday season! Kind Regards, Kate The Cheshire Horse

• 5 / 5 1

  

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  Love this suit! Quick shipping, incredible customer service and great quality. It does run a bit big but that's okay. Glad I ordered a size down for my son. Will purchase again

  Review of 1/1/24, following an experience of 11/30/23 by LAUREN H.

• 5 / 5 1

  

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  Great service, excellent delivery

  Review of 1/1/24, following an experience of 12/4/23 by CAELI C.

• 5 / 5 1

  

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  Fast shipping! Very satisfied

  Review of 1/1/24, following an experience of 11/24/23 by MICHELLE O.

• 5 / 5 1

  

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  Great prices, and selection. Fast shipping

  Review of 1/1/24, following an experience of 11/27/23 by JENNIFER R.

• 5 / 5 1

  

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  Received everything I ordered very quickly and just as purchased. Thank you!

  Review of 1/1/24, following an experience of 11/27/23 by SHANISE P.

• 5 / 5 1

  

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  My experience was excellent. The customer service was truly exceptional, with a quick and efficient response to my inquiry. Although one of the tumblers arrived with a dent, the issue was promptly addressed. The store immediately sent me a replacement, showcasing their commitment to customer satisfaction. I appreciate the hassle-free resolution and the dedication to ensuring a positive shopping experience.

  Review of 1/1/24, following an experience of 12/5/23 by PAULA B.

• 5 / 5 1

  

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  Very good service. I have called with questions several times and always receive courteous responses and questions answered.

  Review of 1/1/24, following an experience of 11/30/23 by SUSAN M.

• 4 / 5 1

  

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  Quick shipping and great customer service, easy to navigate website and great prices.

  Review of 12/28/23, following an experience of 11/27/23 by JAZLYN L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Lovely website with lots of great options for natural clothing for the whole family. Navigation of the website was easy, and making our purchase was also very easy. Thank you so much!

  Review of 12/28/23, following an experience of 11/28/23 by ALEXA N.

• 5 / 5 1

  

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  Got everything and a cute little nots!】

  Review of 12/28/23, following an experience of 11/29/23 by ANDREA C.

• 5 / 5 1

  

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  I had a little trouble with ordering on the website and it happened again the next time I tried. However I am close enough to go pick it up and they were super friendly. The problem was fixed, no questions asked. I didn’t even want to remove a star because of the friendly, helpful staff, but PLEASE fix the problem with the website. I will still be a customer if I have to come in but I just like to order online and pick up.

  Review of 12/28/23, following an experience of 11/28/23 by PAULETTE W.

  Answer by cheshirehorse.com

  

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  Hello Paulette, Thank you for speaking with us yesterday about your experience with our website and for providing us with additional feedback, as we have forwarded it to our website team for further review. We are honored to have you as a long time customer, and appreciate your support of our family-run business. Please feel free to contact us if you have any additional questions or concerns by calling 877-358-3001 or emailing support@cheshirehorse.com. Have a wonderful holiday season! Kind Regards, Kate The Cheshire Horse

• 5 / 5 1

  

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  Had just what I was looking for, quick shipping and everything arrived prefect.

  Review of 12/28/23, following an experience of 11/27/23 by JENIFER A.

• 1 / 5 1

  

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  Began to order an item online but called to speak to a representative to confirm my order would be received by the date indicated online. I was told, yes, for sure I'd get the order in time (this was a party gift). I double-checked and stressed how important this was - again I'm told no worries, I'd receive it on my requested date. The next day I receive an email saying the item would arrive the day AFTER I expected it. I call and speak to a representative, who doesn't know anything about this. She finally determines that the person I originally spoke to on the phone did NOT communicate the request to the warehouse. This left me having to go out three hours before I was to be picked up for this party and search for another gift. On top of that, the rep tells me the item is en route so I'll have to receive it (after the fact) and then take it to a shipping facility to return it. Really? You're asking me to invest MORE of my time to fix your problem? I mentioned that I felt it was unbelievably bad customer service to ask me to do this. They might have said they apologize and when the item arrives just keep it, give it away, throw it away, whatever. This fell on deaf ears. Instead, they insisted I needed to return the item or get charged. They should have put as much effort into ensuring I received my item on the date originally promised as they did in making sure they received their item back. By the way, no offer of compensation of any type other than a refund, of course. Never have I ever had such bad customer service. I would ABSOLUTELY NOT RECOMMEND this company to anyone, ever. I have already expressed my thoughts about this experience to many others.

  Review of 12/28/23, following an experience of 11/25/23 by SAHAR B.

  Answer by cheshirehorse.com

  

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  Hi Sahar, Thank you for your feedback and we sincerely apologize for any inconvenience. We value our customers' satisfaction so any frustration caused is carefully reviewed so we can avoid future issues. We acknowledge and apologize that the miscommunication on our end was our mistake, and while we had initially offered a return label, we were able to intercept the package and re-route it back to us so you would fortunately not have to handle the return. During that time, a full refund was issued. Please feel free to contact us if you have any further questions or concerns by calling 877-358-3001 or emailing support@cheshirehorse.com. Kind Regards, The Cheshire Horse Customer Service Team

• 5 / 5 1

  

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  Great prices on what I needed, and quick shipping too!

  Review of 12/28/23, following an experience of 11/26/23 by JENIFER A.

• 5 / 5 1

  

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  Site is easy to use, quickly found what I was looking for and fast shipping!

  Review of 12/28/23, following an experience of 11/26/23 by MELISSA C.

• 5 / 5 1

  

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  Items were shipped out quickly

  Review of 12/28/23, following an experience of 11/27/23 by MICHELLE D.

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