Customer reviews
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The price was great and shipping was super fast. I've got a happy little boy at home! Thank you!
Review of , following an experience of by VANESSA A.
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Good experience
Review of , following an experience of by HENRI T.
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Easy to order on line. Quick delivery.
Review of , following an experience of by LAURA S.
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Cheshire Horse has EXCELLENT customer service. I purchased a saddle and needed it quickly. Their shipping was prompt. And most importantly, they gave me really good help with fit. They also recommended products which might be helpful in the future. I appreciate their support in evaluating my purchase.
Review of , following an experience of by CYNTHIA C.
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Quick shipment, as promised.
Review of , following an experience of by JESSICA B.
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Amazing customer service
Review of , following an experience of by JOHN B.
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always love them
Review of , following an experience of by PAMELA J F.
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Cheshire Horse delivers end to end satisfaction. I will keep coming back.
Review of , following an experience of by SKY W.
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Very responsive, good selection and pricing. I ended up having to return an item and they made the process as easy as possible. Highly recommend.
Review of , following an experience of by SANDRA S.
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Excellent
Review of , following an experience of by LAURA P.
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Love being able to order online and have it loaded into car from warehouse.
Review of , following an experience of by EVE S.
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Great price, fast shipping. Highly recommend Cheshire horse
Review of , following an experience of by THERESA C.
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Good service. Fast delivery.
Review of , following an experience of by MARK J.
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I had recently purchased a 4 foot and 8 foot heavy gates, 2 inch not realizing they came with extra long hanging screw hooks. I needed charter but still heavy duty ones and found these on Cheshire Horse. They were perfect, heavy duty, and 6 inches the perfect length I needed
Review of , following an experience of by DEBORAH S.
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Exactly what I was looking for, at a great price! Thank you very much!!
Review of , following an experience of by MINDY S.
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Excellent price on the parmak mark8 Energizer I bought, packaging and shipping were excellent as well.I highly recommend this store to anyone
Review of , following an experience of by JACKIE S.
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prompt shipping and good communication
Review of , following an experience of by MICHELLE D.
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They had product I wanted in stock and shipped promptly!
Review of , following an experience of by RONNIE M.
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Prompt service! Arrived well and just in time!
Review of , following an experience of by SANFORD K. *
*Pseudonymized data at the request of the author
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Easy to place an order ☑️ Quick shipping ☑️. Email updates ☑️
Review of , following an experience of by KATHLEEN D.
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Beautiful product at a resonable price.
Review of , following an experience of by KATHLEEN M.
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Products came quickly, and in great condition. The jacket I couldn’t find anywhere else in the sides, and I was so delighted to find it for a gift and on sale.
Review of , following an experience of by IGNACIO H. *
*Pseudonymized data at the request of the author
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Good service, good prices
Review of , following an experience of by CATHERINE M.
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Very efficient and were a delight to work with. I had to call to verify a size and also check on a return and they couldn't have been more helpful!
Review of , following an experience of by LOUISE S.
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Fast shipping and good pricing and selection of products
Review of , following an experience of by JAIME B.
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Awesome fast delivery! A+ great prices!
Review of , following an experience of by JUDITH W.
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Shipping was quick, everything arrived safely and as expected. Will absolutely shop The Chesire Horse again, as they carry products that are difficult to get: Red Horse
Review of , following an experience of by MEL M.
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Competitive price, quick shipping
Review of , following an experience of by JANA A. *
*Pseudonymized data at the request of the author
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My daughter loves her Dansko dog clogs. I was delighted to find this equestrian store out in New Hampshire -- the shipment was so fast! The website so easy. Wish I had a horse and lived in New Hampshire so I could buy barn goodies at The Cheshire Horse, but no more horses and I'm here in New Mexico with our lovely terrier instead.
Review of , following an experience of by GEORGIA J.
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They had the product I needed and it was ready right away. Great customer service
Review of , following an experience of by CHELSEA E.
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I love the fact that you carry so many high quality merino wool undergarments! Unfortunately they only come in European sizes, and there was no indication of this, and what the difference was, so I ordered the wrong size. Would have been helpful to know how to convert the sizes to American sizing...
Review of , following an experience of by LISA B.
Answer by cheshirehorse.comFlagHello Lisa, Thank you for taking the time to provide us with your feedback and we apologize for the inconvenience you have experienced. A size chart is provided at the bottom of each of our wool product listings under "additional information". However, we are working on establishing a more straightforward way to convert your size, as we understand it can sometimes be difficult to locate. We are happy to say that we have received your return and will be contacting you directly with additional information. We appreciate your business and please feel free to contact us with any additional questions or concerns by emailing support@cheshirehorse.com or calling 877-358-3001. Have a great day! Kind Regards, Kate The Cheshire Horse
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Love that I can get two bags of what I need in one shipment!!
Review of , following an experience of by KAREN S.
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Only store that had the products I was looking for. Great customer service.
Review of , following an experience of by JOHN C.
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Ordered products online. Received quickly and great packaging.
Review of , following an experience of by BRENDA S.
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Just what I was looking for. I created a Bates Saddle Repair kit using a plastic organizer, these screws and an adjustable screwdriver.
Review of , following an experience of by EILEEN C.
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Fast shipping, good prices, and great customer service in the past when I needed it.
Review of , following an experience of by MISSOURI W. *
*Pseudonymized data at the request of the author
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Quick, easy ordering, fast delivery. I recommended Cheshire Horse to my barn buddy!
Review of , following an experience of by JAN W.
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it's very easy to navigate the website. The item I purchased was unexpectedly excellent and from a maker that was unknown to me. I was very pleased with the item.
Review of , following an experience of by JANIS K.
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I was skeptical at first. Never heard of it before. Pretty legit, good prices and fast shipping.
Review of , following an experience of by CASEY W.
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Best price and quick arrival!
Review of , following an experience of by HEATHER C.
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The website was easy to navigate and find what I was looking for.
Review of , following an experience of by KELLY A.
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I am so happy I found this Pendelton Boots in Plaid print blue and red from Cheshire Horse store online. Is it exactly what I wanted and living in the border of California and Oregon ( Pacific Northwest) We could get some wet days fot days… this boots definitely my new friend to keep my feet dry. I can’t thank Cheshire store enough for providing me an EXCELLENT shopping experience and outstanding customer service. They processed my order within hours of placing it and mail it right away via Fedex. They do have amazing collections of apparel that is carefully selected from the best brands. Most importantly their price is incredibly reasonable. I will be browsing the site for more good stuff later. Thank you for the BEST experience you’ve provided me. Best to all staff!
Review of , following an experience of by JAYLAN H. *
*Pseudonymized data at the request of the author
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I received my hat in a box for shipping vet meds & it was crushed. I took it ti a hat shaper & it was so bad the could not fix it
Review of , following an experience of by SONYA R.
Answer by cheshirehorse.comFlagHello Sonya, Thank you for ordering with us and we sincerely apologize for the inconvenience you have experienced. We take all feedback we receive seriously and have forwarded this to our shipping department for further improvement in our packing technique. We make it a top priority to ensure that our customers have a positive experience, and we will contact you directly about this issue with solutions on how we can best meet your needs. If you have any further questions or concerns, please do not hesitate to contact us at 877-358-3001 or support@cheshirehorse.com. We wish you a wonderful holiday season! Kind Regards, Kate The Cheshire Horse
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Quick delivery and easy check-out. Prices on Engel products are better than anywhere.
Review of , following an experience of by LIANA C.
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Site works well, very good product sold at a very fair price. Shipping was ok - has gone up on every online seller and just hard to add to the price of the product, but was fair in amount for what was shipped
Review of , following an experience of by BRIAN T.
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always so great
Review of , following an experience of by PAM F.
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I found what I wanted for the best price with shipping at Cheshire Horse.
Review of , following an experience of by LISA W.
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Shipped fast!
Review of , following an experience of by CONSUELO K. *
*Pseudonymized data at the request of the author
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Very fast shipping. Very affordable shipping. Easy to navigate website. Accurate descriptions. Great first experience.
Review of , following an experience of by JOCYLIN E.
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The site is easy to navigate, straightforward ordering
Review of , following an experience of by CATHY F.
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Can count on the Cheshire Horse to have a great selection of freeze dried dog food. They fulfill their orders in a timely fashion and shipping is fast.
Review of , following an experience of by LINDA M.
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Excellent service and delivery!
Review of , following an experience of by DANIEL B.
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Great - quick shipping
Review of , following an experience of by PAUL C.
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Quick to ship!
Review of , following an experience of by EMMA P.
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I randomly learned of your store in a wool appreciation online group, and I was excited to be ordering from a local(ish) store (we’re in MA). Although I don’t ride, I really love the selection you have as I am able to get good quality base layers and wool for my children. Shipping was super fast and I have been very happy with my orders so far and anticipate that to be the case in the future as well. You’ve definitely gained a returning customer and I look forward to being able to shop in person when I’m in the area next.
Review of , following an experience of by CHRISTINA A.
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The Cheshire Horse is one of the last true tack and feed stores in the county and it is amazing! Fantastic and knowledgeable service and great prices on almost everything!
Review of , following an experience of by AMY T.
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Excellent products at reasonable prices
Review of , following an experience of by KATHERINE C.
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My order came super quick! Very impressed
Review of , following an experience of by HOLLY C.
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Easy to navigate website, great selection and the best prices.
Review of , following an experience of by JAMIE L.
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Fast shipping and exactly the products I needed.
Review of , following an experience of by KRISTA C.
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Received in a timely manner. Site User friendly. Excellent service
Review of , following an experience of by JUDITH K.
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Quick shipping and they were the only ones online who had the foal saver blanket available in the right size
Review of , following an experience of by HANNAH Z.
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Prompt shipping, item arrived in good condition. It was much easier to order the Equine Chia product from The Cheshire Horse than the actual manufacturer, who messed up my first order and sent me organic hemp hearts instead of equine chia! True story. The Cheshire Horse has a lovely, easy to navigate website, and I will definitely be making more purchases from them. I wish they had a brick and mortar store near me, but I'm in Maryland.
Review of , following an experience of by SUZANNE C.
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I love Cheshirehorse.com! Good selection of horse related items and great prices!
Review of , following an experience of by ELENA K.
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Product shipped quickly
Review of , following an experience of by DIANNA J.
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Easy to order and the product arrives in a reasonable time
Review of , following an experience of by HEATHER P.
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In stock and arrived very quickly
Review of , following an experience of by KELLYN C.
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Prompt shipment and thorough communication
Review of , following an experience of by LISA A.
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From start to finish it was such ease!! Shipping was fast and used my product day one!!
Review of , following an experience of by RACHEL S.
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I found the products I was looking for for a competitive price and manageable shipping. They arrived promptly and in good condition ☺️
Review of , following an experience of by KRISTIAN S. *
*Pseudonymized data at the request of the author
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FedEx had issues but your customer service was great. They even checked back on delivery and tracked it also.
Review of , following an experience of by MIKE C.
Answer by cheshirehorse.comFlagHello MIke & Peggy, Thank you for taking the time to provide us with your feedback regarding your experience with our customer service team. We are happy to hear it was positive and that we were able to assist you in a timely manner. We appreciate your business and look forward to working with you in the future. Please let us know if we can be of any further assistance by emailing support@cheshirehorse.com or calling 877-358-3001. Happy riding! Kind Regards, Kate The Cheshire Horse
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The lid came loose on one of the containers and the product leaked out so the box was filled with the powder.
Review of , following an experience of by JOYCE D.
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One of my favorites for shopping online, especially as Dover and SmartPak decline.
Review of , following an experience of by ANN T.
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My blanket arrived the next day. I appreciate the $2.99 express shipping.
Review of , following an experience of by LORI R.
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Best prices, prompt shipping, good packeging and follow-up.
Review of , following an experience of by THOMAS C.
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Always easy order and fast delivery
Review of , following an experience of by DELLA B M.
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Delivery took awhile, but I blame the weather and distance it needed to travel.
Review of , following an experience of by STEPHANIE P.
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The website and service have been wonderful.
Review of , following an experience of by STEPHANIE P.
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I have placed several orders with Cheshire Horse now and I have to say, each one has been delivered very quickly and the items ordered were well packaged and exactly as I wanted! I will definitely be ordering from them again. Probably very soon in fact! :)
Review of , following an experience of by BECKA F.
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Quick and easy.
Review of , following an experience of by RUTHANN D.
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I was trying to order 4 of the product I wanted from a company who ended up only having 3. If they had the 4th in stock I could have received free shipping plus not pay shipping again from having to order 1 from another company. I phoned the company with no resolve, just that they only had three in stock. Thankfully I thought to check with Cheshire and they had exactly what I wanted & had my order shipped out immediately! Thank you Cheshire Horse!
Review of , following an experience of by MARY KAY T.
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Fast shipping and great quality!
Review of , following an experience of by LAUREN V.
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Quality wool products!
Review of , following an experience of by KATHARINE D.
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Very good shopping experience, I would recommend.
Review of , following an experience of by DONALD S.
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Very prompt shipping always packages fragile items safely great customer service team
Review of , following an experience of by JOHN B.
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Quick shipping, packed nicely. Definitely will order from them again
Review of , following an experience of by GAIL F.
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rder process was fine and the item was promptly ready for pickup
Review of , following an experience of by DAVID M.
Answer by cheshirehorse.comFlagHello David, We appreciate your time in providing us with feedback regarding our In Store Pickup procedure, and we are pleased that our prompt service met your expectations. We always strive for improvement and take all of the feedback we receive seriously. Please let us know if you have any additional questions that we can further assist you with by emailing support@cheshirehorse.com or calling 877-358-3001. We look forward to assisting you in the near future and appreciate your business. Happy riding! Kind Regards, Kate The Cheshire Horse
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I appreciate the price and the consistent rapid delivery!!
Review of , following an experience of by JOSEPHINE L.
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Very helpful, website is easy to navigate and shipping was quick
Review of , following an experience of by CAROLYN M.
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Has products I need! Quick turn around from tome order placed Good prices
Review of , following an experience of by LYNN S.
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Satisfied with all aspects of purchase
Review of , following an experience of by DONNA H. *
*Pseudonymized data at the request of the author
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Very satisfied with customer service and easy to order online. Good communication about shipping details
Review of , following an experience of by CAROL R.
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Wonder customer service. Great east site!
Review of , following an experience of by RIHAM F.
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Easy to use website. Great folks at Cheshire Horse, very appreciative of their outstanding customer service! Second purchase here, I will be back!
Review of , following an experience of by JOAN T.
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It is always easy to order from cheshirehorse.com and then pick up in store.
Review of , following an experience of by IRIA D.
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I was pleased with the prices on all the products (not marked way up, the same or cheaper than other similar sites) and I was thrilled with how quickly they got my items to me given I ordered between Christmas and new year. Lastly, I loved that they fit everything into the smallest box possible, I couldn't believe all the products I'd ordered were in the box when it arrived, but they were! This is good on reducing waste and good for the environment.
Review of , following an experience of by SARAH M.
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It stays in place and works! Best product to use on thrush that I have found
Review of , following an experience of by ANN W.
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good customer service
Review of , following an experience of by BAMBI P.
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Good Service
Review of , following an experience of by ERIN J.
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Very good website. Has a lot of products and very relevant products for horses and horsemenship.
Review of , following an experience of by JOHN H.
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I purchased this item as a birthday gift for my daughter who lives in Washington state. She absolutely loved it and said it was warm, roomy, comfortable and also looks great. She is very happy with the item.
Review of , following an experience of by KENNETH M.
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Very impressed with their product selection and customer care.
Review of , following an experience of by JAMES H.
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fast and reliable
Review of , following an experience of by CLARE P.
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Great buying experience
Review of , following an experience of by MARK T.
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Amazing customer service,good prices and super fast shipping
Review of , following an experience of by JOHN B.
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Very easy to order from Cheshire Horse. Fast shipping and easy returns if needed.
Review of , following an experience of by JAYNE B.
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easy, somewhat quick
Review of , following an experience of by PAMELA J F.
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Items packed well & received in record time.
Review of , following an experience of by RENEE L.
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Order was delivered sooner than expected.
Review of , following an experience of by JANET B.
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Order process was straight forward and was shipped promptly.
Review of , following an experience of by TARA D.
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Speedy delivery Very good shopping experience Highly recommend
Review of , following an experience of by TAMARA F.
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Best price per pound I've found anywhere.
Review of , following an experience of by SANDRA R.
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Great place to order your horse supplies
Review of , following an experience of by STEPHANIE W.
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Wide selection, great prices, fast order processing
Review of , following an experience of by VIRGINIE H. *
*Pseudonymized data at the request of the author
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Good price, fast shipping.
Review of , following an experience of by GREGORY M.
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Excellent customer service.
Review of , following an experience of by TERESA D.
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I have purchased gift cards for my daughter as she enjoys shopping at your store. It was an easy experience and the staff was very courteous and helpful in assisting me with my purchase.
Review of , following an experience of by JOY A.
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They had what I needed, they got it to me quickly, and in great shape.
Review of , following an experience of by LOUISE M.
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Easy to order.
Review of , following an experience of by JENNIFER M.
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This is a great company with terrific product and service!
Review of , following an experience of by BLAZE J. *
*Pseudonymized data at the request of the author
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Excellent service, accurate product descriptions, quick shipping and quality tracking… final great pricing!
Review of , following an experience of by PATRICIA H.
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Very happy. Fast service
Review of , following an experience of by ROBIN B.
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Product was shipped quickly.
Review of , following an experience of by IMOGENE H. *
*Pseudonymized data at the request of the author
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The site was very easy to navigate. Ordering was easy. Shipping was ridiculously fast. Purchase came well packed and in perfect condition. Very happy! Thank you so much!
Review of , following an experience of by LUANNE K.
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Efficient
Review of , following an experience of by CANDACE P.
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fast delivery.. Thank you
Review of , following an experience of by BOBBI S.
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I ordered several 26 oz bags of dog treats. They shipped 6 oz bags instead. However, after calling customer support, they sent the right size bags and a return shipping label for what they sent. I would have given 5 stars if they got the order right the first time.
Review of , following an experience of by DENNIS N.
Answer by cheshirehorse.comFlagHello Dennis, Thank you for taking the time to provide us with feedback. We truly apologize for your initial experience, and are grateful that we were able to assist you in resolving the issue immediately. We completely understand your frustration and have implemented an order review process in place to avoid further errors on our end. We invite you to contact us with any additional questions or concerns by calling 877-358-3001 or emailing support@cheshirehorse.com. We are looking forward to assisting you in the near future and we hope your pets enjoy their treats! Kind Regards, Kate The Cheshire Horse
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We love Cheshire horse for all things wooly! They are helpful and quick with online orders and make exchanging easy too.
Review of , following an experience of by RACHAEL H.
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They had this item in stock when everyone else was sold out. I was really grateful to find the item and get a great price, fast shipping and quality customer service!
Review of , following an experience of by SARAH F.
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The staff was so nice, friendly and very helpful. They made sure my order was shipped out on time before Christmas. My daughter was so happy with her gift.
Review of , following an experience of by ANA S.
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Great timely service
Review of , following an experience of by RICH B.
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I highly recommend. Very helpful and responsive. Purchased arrived early.
Review of , following an experience of by MARYANNE K.
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My two boys live in these! Great colors, great quality. If I could afford to buy them all- I would!
Review of , following an experience of by MCKENZIE K.
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Start to finish this is a first class organization. My order arrived in 2 days!! The product is exactly what I wanted and at the best price. I am a professional trainer and would not hesitate to recommend Cheshire Horse to all my clients!
Review of , following an experience of by NICOLETTE B.
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Site was easy to order from and everything came promptly!
Review of , following an experience of by NIKKI W.
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Very easy to navigate. Thank you for having this product available. Had a difficult time finding it.
Review of , following an experience of by PATRICIA K.
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I love everything I purchased! Especially the little Breyer horse!! I'm surprised it survived the shipping with the two heavy bags of grain and supplement it was packed with!!
Review of , following an experience of by KAREN S.
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Excellent experience. Fast and careful shipping. Thank you!
Review of , following an experience of by SUSAN W.
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I ordered two LeMieux brushes and when they arrived, both brushes were dirty and looked as if they had been used. I’m not happy with the products i received.
Review of , following an experience of by JENIFER N.
Answer by cheshirehorse.comFlagHello Jenifer, Thank you for bringing this to our attention, and we apologize that your order arrived in poor condition. This is not a common occurrence, and we will gladly forward your feedback to our shipping department for further improvement of our product checking process prior to shipment. We make it a top priority to ensure that our customers have a positive experience, and we will contact you directly about this issue with solutions on how we can best ensure your satisfaction. If you have any further questions or concerns, please do not hesitate to contact us at 877-358-3001 or support@cheshirehorse.com. We wish you a wonderful holiday season! Kind Regards, Kate The Cheshire Horse
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I love the Cheshire Horse! Great people, great products, great service.
Review of , following an experience of by JANET C.
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Quality brands for wool clothing
Review of , following an experience of by SUSAN A.
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The unfortunate thing is that they tossed heavy brackets into a bubble mailer and it was ripped to shreds by the time we received. The carrier repackaged. Brackets as expected. More thought I. Packaging please
Review of , following an experience of by BRAD B.
Answer by cheshirehorse.comFlagHello Brad, Thank you for taking the time to share your experience and frustration with us and we sincerely apologize for the inconvenience. We are always looking for ways to improve our shipping methods. Your feedback has been forwarded to our shipping team for further improvement and we hope to have another opportunity to provide you with more products. If you have any additional questions or concerns, please do not hesitate to contact us by calling 877-358-3001 or emailing support@cheshirehorse.com. We wish you a wonderful Holiday Season! Kind Regards, Kate The Cheshire Horse
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We love that Cheshire Horse carry’s our favorite brands. They ship super fast and have amazing customer service! I will definitely continue shopping with them.
Review of , following an experience of by EMILY B.
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I’ve yet to need customer service; and always fast order fulfillment.
Review of , following an experience of by ADAM B.
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Shipped quickly and they have some great wool items.
Review of , following an experience of by DEANNA M.
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You had exactly what I needed, sent it right out, it’s perfect!
Review of , following an experience of by CAROL W.
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this was the only place that had the Aloe Vera pellets in stock which was great, but shipping was expensive
Review of , following an experience of by KAREN G.
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Love this suit! Quick shipping, incredible customer service and great quality. It does run a bit big but that's okay. Glad I ordered a size down for my son. Will purchase again
Review of , following an experience of by LAUREN H.
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Great service, excellent delivery
Review of , following an experience of by CAELI C.
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Fast shipping! Very satisfied
Review of , following an experience of by MICHELLE O.
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Great prices, and selection. Fast shipping
Review of , following an experience of by JENNIFER R.
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Good selection and easy to navigate site. Order came on time and was well packaged. Items were of good quality and were fairly priced. I'm very happy with my purchase.
Review of , following an experience of by ROBERTA S.
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Great fast service!!
Review of , following an experience of by JEFFREY E.
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Excellent on all points! Packing and delivery are tops. Top notch selection of freeze dried food and treats.
Review of , following an experience of by LINDA M.
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Stellar and unique small business— this was the first time I shopped online from The Cheshire Horse and I’m impressed by their quality, selection and customer service. I ordered clothing in the wrong size and requested an exchange for the correct size. The exchange was quick and painless and my phone call to ask questions about the exchange was handled in a professional and friendly manner. I’m so pleased that I discovered The Cheshire Horse; their prices matched or beat large online retailers and their customer support was vastly superior. I’m a happy camper… Christmas shopping done in one visit to my new happy place!
Review of , following an experience of by MILDRED D.
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Perfect
Review of , following an experience of by WENDY K.
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Quick delivery.
Review of , following an experience of by TORY H.
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Very good service. I have called with questions several times and always receive courteous responses and questions answered.
Review of , following an experience of by SUSAN M.
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My experience was excellent. The customer service was truly exceptional, with a quick and efficient response to my inquiry. Although one of the tumblers arrived with a dent, the issue was promptly addressed. The store immediately sent me a replacement, showcasing their commitment to customer satisfaction. I appreciate the hassle-free resolution and the dedication to ensuring a positive shopping experience.
Review of , following an experience of by PAULA B.
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Received everything I ordered very quickly and just as purchased. Thank you!
Review of , following an experience of by SHANISE P.
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everything went well with my order.
Review of , following an experience of by RUBY T.
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I was very pleased with the service. Delivery wasn't to long considering I was on the opposite part of the U.S. What I purchased was amply descried, and size was true to what I ordered. I think they have quality products and good service.
Review of , following an experience of by RAQUEL H.
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I bought some Chia seeds and it was a present order to get,
Review of , following an experience of by DEBBIE M.
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Excellent turn around time!
Review of , following an experience of by STACIA F.
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We buy boots for our son every year! Great brands and fast delivery!
Review of , following an experience of by MARISA C.
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This store carries my Hentastic Chicken Treats where others do not or their prices if very unfair! I order and they process and ship immediately! Great customer service.
Review of , following an experience of by SHEROLYN E.
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Employee assistance was friendly & helpful.
Review of , following an experience of by GLORIA D.
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I had a little trouble with ordering on the website and it happened again the next time I tried. However I am close enough to go pick it up and they were super friendly. The problem was fixed, no questions asked. I didn’t even want to remove a star because of the friendly, helpful staff, but PLEASE fix the problem with the website. I will still be a customer if I have to come in but I just like to order online and pick up.
Review of , following an experience of by PAULETTE W.
Answer by cheshirehorse.comFlagHello Paulette, Thank you for speaking with us yesterday about your experience with our website and for providing us with additional feedback, as we have forwarded it to our website team for further review. We are honored to have you as a long time customer, and appreciate your support of our family-run business. Please feel free to contact us if you have any additional questions or concerns by calling 877-358-3001 or emailing support@cheshirehorse.com. Have a wonderful holiday season! Kind Regards, Kate The Cheshire Horse
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Got everything and a cute little nots!】
Review of , following an experience of by ANDREA C.
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Lovely website with lots of great options for natural clothing for the whole family. Navigation of the website was easy, and making our purchase was also very easy. Thank you so much!
Review of , following an experience of by ALEXA N.
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Quick shipping and great customer service, easy to navigate website and great prices.
Review of , following an experience of by JAZLYN L. *
*Pseudonymized data at the request of the author
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Had just what I was looking for, quick shipping and everything arrived prefect.
Review of , following an experience of by JENIFER A.
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Began to order an item online but called to speak to a representative to confirm my order would be received by the date indicated online. I was told, yes, for sure I'd get the order in time (this was a party gift). I double-checked and stressed how important this was - again I'm told no worries, I'd receive it on my requested date. The next day I receive an email saying the item would arrive the day AFTER I expected it. I call and speak to a representative, who doesn't know anything about this. She finally determines that the person I originally spoke to on the phone did NOT communicate the request to the warehouse. This left me having to go out three hours before I was to be picked up for this party and search for another gift. On top of that, the rep tells me the item is en route so I'll have to receive it (after the fact) and then take it to a shipping facility to return it. Really? You're asking me to invest MORE of my time to fix your problem? I mentioned that I felt it was unbelievably bad customer service to ask me to do this. They might have said they apologize and when the item arrives just keep it, give it away, throw it away, whatever. This fell on deaf ears. Instead, they insisted I needed to return the item or get charged. They should have put as much effort into ensuring I received my item on the date originally promised as they did in making sure they received their item back. By the way, no offer of compensation of any type other than a refund, of course. Never have I ever had such bad customer service. I would ABSOLUTELY NOT RECOMMEND this company to anyone, ever. I have already expressed my thoughts about this experience to many others.
Review of , following an experience of by SAHAR B.
Answer by cheshirehorse.comFlagHi Sahar, Thank you for your feedback and we sincerely apologize for any inconvenience. We value our customers' satisfaction so any frustration caused is carefully reviewed so we can avoid future issues. We acknowledge and apologize that the miscommunication on our end was our mistake, and while we had initially offered a return label, we were able to intercept the package and re-route it back to us so you would fortunately not have to handle the return. During that time, a full refund was issued. Please feel free to contact us if you have any further questions or concerns by calling 877-358-3001 or emailing support@cheshirehorse.com. Kind Regards, The Cheshire Horse Customer Service Team
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Great prices on what I needed, and quick shipping too!
Review of , following an experience of by JENIFER A.
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Items were shipped out quickly
Review of , following an experience of by MICHELLE D.
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Site is easy to use, quickly found what I was looking for and fast shipping!
Review of , following an experience of by MELISSA C.
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