Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  Always great service!

  Review of 11/6/24, following an experience of 10/9/24 by ELIZABETH W.

• 5 / 5

  

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  Easy to use.

  Review of 11/6/24, following an experience of 10/14/24 by ROMAINE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I’ve been buying from britelifedirect since the late ‘90s and the service has been wonderful.

  Review of 11/6/24, following an experience of 10/9/24 by ELIZABETH W.

• 5 / 5

  

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  Socks are easy to put on, website was good with their descriptions, delivery was on time.

  Review of 11/6/24, following an experience of 10/9/24 by JUDY M.

• 5 / 5

  

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  Ever thing was great

  Review of 11/6/24, following an experience of 10/9/24 by HAROLD B.

• 5 / 5

  

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  great product

  Review of 11/6/24, following an experience of 10/9/24 by GEORGIA C.

• 5 / 5

  

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  Your comprehension supplies do their job! Thank you

  Review of 11/6/24, following an experience of 10/8/24 by PAT J.

• 3 / 5

  

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  Original order was back ordered... going to my OT @ Ochsner tomorrow morning. just got package from delivery mail from FEDX placed on my porch for 3 days. We were out of town on a cruise!! A neighbor picked it up and brought it over this morning !!

  Review of 11/6/24, following an experience of 10/9/24 by ROBERT C.

  Answer by brightlifedirect.com

  

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  Thank you for sharing your experience! It sounds like there was a bit of a mix-up with your order delivery timing, but we're glad your neighbor was able to help out. We always aim to keep our customers informed about back orders, and we appreciate your patience during this process.

• 5 / 5

  

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  My satisfaction level with my last order is five-star, customer service, assistance navigating the site, information concerning the delivery were professional. I would recommend them to anyone needing BrightLife products.

  Review of 11/6/24, following an experience of 10/8/24 by EUNA W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Out of the 3 pair of bought 3 stockings won;t stay up. That's irritating and uncomfortable.

  Review of 11/6/24, following an experience of 10/8/24 by LOIS S.

• 5 / 5

  

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  Product arrived in perfect condition. A

  Review of 11/6/24, following an experience of 10/9/24 by PATIENCE M.

• 5 / 5

  

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  I really appreciate their customer support. They are very knowledgeable about my need for lymphedema compression garments for my arm that was a result of my breast cancer.

  Review of 11/6/24, following an experience of 10/9/24 by PATRICIA S.

• 5 / 5

  

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  With great help from Customer Service, I ordered knee high compression hose that FIT and DON'T roll down. I'm thrilled!!

  Review of 11/5/24, following an experience of 10/13/24 by LYN G.

• 5 / 5

  

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  Excelente servicio

  Review of 11/5/24, following an experience of 10/8/24 by ANDRES C.

• 5 / 5

  

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  The representative help me find a size that would fit. She went above and beyond to help me.

  Review of 11/5/24, following an experience of 10/8/24 by ROSALIE B.

• 5 / 5

  

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  Always perfect order

  Review of 11/5/24, following an experience of 10/21/24 by STELLA P.

• 3 / 5

  

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  Just OK

  Review of 11/5/24, following an experience of 10/8/24 by MAIYA J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quick and easy

  Review of 11/2/24, following an experience of 10/24/24 by LETICIA M.

• 5 / 5

  

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  Nice sizing specs, able to order what i needed for thigh high leg compression sleeve. Had zero help from local doctor/referal. Broght life direct made it happen

  Review of 11/2/24, following an experience of 10/21/24 by SHANE G.

• 5 / 5

  

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  Very happy with Customer Service ... prompt, efficient, and courteous!

  Review of 11/2/24, following an experience of 10/23/24 by DALE L.

• 5 / 5

  

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  THE SITE IS REAL EASY TO USE, GREAT PRODUCTS . NOT SO FAST SHIPPING

  Review of 11/2/24, following an experience of 9/23/24 by MICHAEL H.

• 5 / 5

  

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  I had a little bit of trouble with getting the right order. I was billed to much because I didn’t understand when different things popping up.

  Review of 11/2/24, following an experience of 10/11/24 by ROXANNE H.

• 1 / 5

  

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  The boot doesn’t fit,the top is not fit .strap is to short.

  Review of 11/2/24, following an experience of 10/11/24 by ROGER S.

  Answer by brightlifedirect.com

  

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  Thanks for letting us know about the fit issues with the boot! That must be frustrating, especially when you’re expecting everything to work as it should. We want to make sure you get the right fit, so we recommend reaching out to our customer service team for assistance. They can help you with sizing options or exchanges to find a boot that fits just right. Your comfort is important to us, and we appreciate your patience as we work to resolve this!

  Answer by roger s

  

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  Thank you for responding.is there any longer boots made ? Thanks again

  Show exchanges Hide exchanges
• 5 / 5

  

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  I've been shopping with them for about 10 years now and they have great customer service and their Allegra brand of stockings are the only ones I wear

  Review of 11/2/24, following an experience of 10/9/24 by CHERLYN K.

• 5 / 5

  

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  Very happy with the quick service and with the excellent product.

  Review of 11/2/24, following an experience of 10/8/24 by ELVA M.

• 5 / 5

  

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  I had begun my order in the evening without realizing that the sale price would not be available in the morning. I called, and they very generously applied the sale price.

  Review of 11/2/24, following an experience of 10/10/24 by MOTHER H.

• 5 / 5

  

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  When I call to place an order, your staff is always pleasant and helpful.

  Review of 11/2/24, following an experience of 10/17/24 by FRAN C.

• 5 / 5

  

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  reasonable price; prompt shipping.

  Review of 11/2/24, following an experience of 10/9/24 by DONALD K.

• 5 / 5

  

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  If I did not have the support hose I could not keep working as a nurse. I have been wearing support hose now from Bright life for 15 years. They are never out of stock and I usually receive them within 5 days of ordering them.

  Review of 11/2/24, following an experience of 10/7/24 by MARY A.

• 5 / 5

  

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  Fast and efficient.

  Review of 11/2/24, following an experience of 10/9/24 by ANITA G.

• 5 / 5

  

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  Excellent product and quick delivery.

  Review of 11/2/24, following an experience of 10/7/24 by RAE M.

• 5 / 5

  

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  Purchasing was made easy due to so many sizing avaliabilities. Even though I measured, I did have to return one sleeve and that process was simple and easy. The other sleeve fit perfectly and now that I have the perfect fit, I will be buying more in different colors! I highly recommend BrightLife. They have quality products and good business ethics.

  Review of 11/2/24, following an experience of 10/17/24 by LAURIE B.

• 5 / 5

  

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  Most important, the design I purchased is very comfortable. It was priced fairly.

  Review of 11/2/24, following an experience of 10/7/24 by JOE H. V.

• 5 / 5

  

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  Web site is easy to navigate and if you have questions, customer service is very helpful. I would recommend this company for compression hosiery.

  Review of 11/2/24, following an experience of 10/11/24 by BONNIE SHEILA R.

• 5 / 5

  

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  It is always good to order from here &, is the only place I use. The stockings are great.

  Review of 11/2/24, following an experience of 10/11/24 by DIAMOND F. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I was promised a shipment of 2 days, now it is the 7th day without my stockings.

  Review of 11/2/24, following an experience of 10/18/24 by TIMOTHY H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I am unable to write a review at this time because I have not wore the above listed stockings.

  Review of 11/2/24, following an experience of 10/8/24 by BARB M.

• 5 / 5

  

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  The Customer Service has always been superior.

  Review of 11/2/24, following an experience of 10/10/24 by PHYLLIS M.

• 4 / 5

  

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  They help my daughter's help her hose she has POT syndrome and she really appreciates the brand

  Review of 11/2/24, following an experience of 10/11/24 by SHARON B.

• 5 / 5

  

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  tHE ORDER WAS EASY TO PLACE AND THE PRODUCT ARRIVED JUST A FEW DAYS LATER

  Review of 11/2/24, following an experience of 10/18/24 by MARTHA G.

• 5 / 5

  

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  wonderful

  Review of 11/2/24, following an experience of 10/13/24 by LAIRD K.

• 5 / 5

  

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  When the products were delivered, packaging was intact, brand new stockings, satisfied with the overall packages,. I highly recommend this company and their products.

  Review of 11/2/24, following an experience of 10/13/24 by MARY K.

• 5 / 5

  

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  I finally found a sleeve and gauntlet combo that is really good and holds up.

  Review of 11/2/24, following an experience of 10/4/24 by CYNTHIA M.

• 5 / 5

  

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  Il me manquait la moitié de ma commande que j'ai reçue il y a quelques jours suite à ma réclamation. Merci beaucoup pour votre réactivité . Je recommanderai votre site avec grand plaisir! D.Schmuki

  Review of 11/2/24, following an experience of 9/23/24 by LAWSON C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Better than just compression socks

  Review of 11/2/24, following an experience of 10/7/24 by JOANNA L.

• 4 / 5

  

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  I still say that the support hose are not made like they use to be

  Review of 11/2/24, following an experience of 9/30/24 by JUNE K.

• 5 / 5

  

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  I purchase these when they are on sale. They’re comfortable, easy to put on, and have great support for my legs. I buy the 20-30 mmHg.

  Review of 11/2/24, following an experience of 10/4/24 by NANCY F.

• 5 / 5

  

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  As stars already say. Excellent

  Review of 11/2/24, following an experience of 10/7/24 by BERYL G.

• 2 / 5

  

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  Ordered Jobst Relief waist-high 20-30mm. I've always been willing to pay for Jobst, because they fit well and so their job. This recent order, right out of the box when I stretched the waistband to put them on, it made that crackling sound like an old pair of socks giving out. I shouldn't have to pay top dollar and feel like the elasticity of a compression garment is already compromised. Very disappointing.

  Review of 10/29/24, following an experience of 10/9/24 by JESSICA R.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that your recent order didn’t meet the high standards you’ve come to expect from Jobst. It’s definitely not right to feel like the product is already compromised before you even get to wear it! Your feedback is important, and we’ll make sure it gets passed along to the manufacturer. To address this matter, a member of our customer service team will reach out to you. They can help you process an exchange to get you a pair that lives up to your expectations. We appreciate your loyalty to the brand and want to ensure you feel confident and supported in your compression garments!

  Answer by Jessica R

  

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  Thank you. Feel free to call me at 412-951-8825

  Show exchanges Hide exchanges
• 5 / 5

  

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  great products; great variety; great customer support when you need it.

  Review of 10/29/24, following an experience of 1/1/24 by BARBARA S.

• 5 / 5

  

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  Great customer service & products.

  Review of 10/25/24, following an experience of 10/9/24 by SHAR C.

• 5 / 5

  

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  Great socks! They provide good compression and they are easy to put on.

  Review of 10/25/24, following an experience of 10/9/24 by MIGUEL C.

• 5 / 5

  

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  The BrightLife website makes it so easy to order, add others to wishlist. Items arrived within 10 days without paying more for immediate shipping.

  Review of 10/25/24, following an experience of 10/8/24 by KAREN O.

• 5 / 5

  

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  The thigh highs were quite comfortable for most of the day. I wore them under jeans. The knee highs are also good buy I found the silicone band a bit tight by end of day.

  Review of 10/25/24, following an experience of 10/9/24 by CAROL M.

• 5 / 5

  

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  Great support hose, very economical price, and very fast shipping. I have been doing business with this company for years and will continue so.

  Review of 10/25/24, following an experience of 10/9/24 by ROSALIE K.

• 5 / 5

  

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  I have used this company for a few years. Each transaction has been excellent.

  Review of 10/25/24, following an experience of 10/8/24 by JOANN V.

• 5 / 5

  

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  I made a mistake on my previous order...I ordered 1 item, thinking it was a pair. When I received the order and saw there was only 1 wrap and liner, I immediately ordered another so I would have a pair. Brightlife must have known what happened because the order was shipped by Brightlife and received by me in half the time. Excellent service!!!

  Review of 10/25/24, following an experience of 10/8/24 by ELVA M.

• 5 / 5

  

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  I have been buying products from BrightlLife for years has been a good experience all items have come in as expected and never a problem.

  Review of 10/25/24, following an experience of 10/9/24 by LINDA D.

• 4 / 5

  

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  Good service. Prompt delivery.

  Review of 10/25/24, following an experience of 10/14/24 by JEANNETTE E.

• 5 / 5

  

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  I purchased 3 pair of Juzo custom colors. The colors were great.

  Review of 10/25/24, following an experience of 10/7/24 by VIRGINIA J.

• 5 / 5

  

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  Fast service good customer assistance! Little high priced !but good product warrenty!

  Review of 10/25/24, following an experience of 10/17/24 by JOANN P.

• 5 / 5

  

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  I buy when Juzo stockings are Buy 2 Get 1 free. Good price. Fast delivery.. Easy returns.

  Review of 10/25/24, following an experience of 10/8/24 by PATRICIA T.

• 4 / 5

  

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  All was well until I needed to put the verification code in. I'm not savvy enough using the computer to go to my email to get the code. I wish I could have received it on my phone. I had to call Bright Life to complete the order.

  Review of 10/24/24, following an experience of 10/21/24 by MARY LOU J.

• 5 / 5

  

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  I've been buying compression hose from Bright Life Direct for 15 years and am very satisfied with the price, the quality, and the customer service. I would not shop anywhere else. I highly recommend this Company,

  Review of 10/24/24, following an experience of 10/8/24 by LINDA K.

• 5 / 5

  

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  Bought men’s support stocking from Bright Life for many years. Always get quick delivery, fair prices and the products are high quality. I find them to be the best source for the products I need.

  Review of 10/24/24, following an experience of 10/7/24 by JOSEPH P.

• 5 / 5

  

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  I am very pleased with the product I buy from Bright Life. The price is excellent and the shipping always comes the week they say. I am so glad I don’t have to drive around town trying to find support hose. I would not think of buying anywhere else. I’m sticking with a sure thing!

  Review of 10/24/24, following an experience of 10/8/24 by DELORES T.

• 5 / 5

  

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  Great selection of lymphedema products. Exchanges and returns easy.

  Review of 10/24/24, following an experience of 10/16/24 by CAROL M.

• 5 / 5

  

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  I like that they carry the Sigvaris brand, and they are a very reliable company. Great customer service to answer questions, and they have great prices.

  Review of 10/24/24, following an experience of 10/9/24 by KAITLYN K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They offer a wide variety of lymphatic products. I shop their sales because prices are high for these products no matter where you get them. BrightLife offers several good sales through out the year which is wonderful. They also offer good rewards points for customers, really good rewards points.

  Review of 10/24/24, following an experience of 10/13/24 by MELINDA S.

• 5 / 5

  

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  Product delivered in very timely manner. Not excessively expensive versus other options.

  Review of 10/24/24, following an experience of 10/16/24 by JUDITH B.

• 5 / 5

  

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  Excellent experience with ease of site use, sizing information, order placement and delivery.

  Review of 10/24/24, following an experience of 10/8/24 by ALVAH W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Probably the friendliest customer service I have ever experienced, and I received my order right on schedule and it was in perfect condition and just what I ordered! Great! Thank you!

  Review of 10/24/24, following an experience of 10/16/24 by THOMAS C.

• 5 / 5

  

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  Secon pair… great! Super fast shipping time. Truly grat sleeves for support

  Review of 10/24/24, following an experience of 10/8/24 by ABIGAIL F.

• 5 / 5

  

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  They have nice products at a reasonable price.

  Review of 10/24/24, following an experience of 10/8/24 by MARY H.

• 5 / 5

  

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  Excellent service. Speedy delivery. A+ quality items.

  Review of 10/24/24, following an experience of 10/8/24 by BJ P.

• 5 / 5

  

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  i have been using there product for 17 years. i trust the people working at brightlife. always helpful and polite.

  Review of 10/24/24, following an experience of 10/1/24 by MICHAEL K.

• 5 / 5

  

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  Ordering was easy. Size was accurate.

  Review of 10/24/24, following an experience of 10/7/24 by MICHELE H.

• 4 / 5

  

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  It was easy to find what I needed.

  Review of 10/23/24, following an experience of 10/20/24 by NORMA A.

• 5 / 5

  

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  Ease of use. Repeat order option as I have to replen every month

  Review of 10/23/24, following an experience of 10/9/24 by TRACY D.

• 5 / 5

  

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  Great customer service, easy returns, good value ( watch for sales ) good verity of quality products, fast shipping. Everyone that i have recommended them to them are very happy.. highly recommend

  Review of 10/23/24, following an experience of 10/19/24 by RICK MATHEWS M.

• 5 / 5

  

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  Bright life is my go to source because of the convenience and ease.

  Review of 10/23/24, following an experience of 10/19/24 by RUSSELL D.

• 4 / 5

  

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  easy web site

  Review of 10/23/24, following an experience of 10/17/24 by ANNE O.

• 1 / 5

  

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  I have not received my order.

  Review of 10/23/24, following an experience of 10/13/24 by SHELLY P.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that your order hasn’t arrived yet! It’s definitely frustrating, especially when you’re looking forward to your items. A member of our customer service team will reach out to you regarding the status of your order. We want to make sure you receive what you’ve ordered as soon as possible. Thank you for your patience, and we’re here to help!

• 5 / 5

  

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  I have worn Medi's for close to 30 years. I'm a diabetic and my legs are in good condition. Your service has always been terrific.

  Review of 10/23/24, following an experience of 10/14/24 by JANICE H.

• 2 / 5

  

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  Ordered an item, then cancelled hours later by BriteLife because it was a discontinued item. It shouldn't have been featured on their web site if it had been discontinued. Bad buying experience!

  Review of 10/23/24, following an experience of 10/16/24 by GARRETT D.

  Answer by brightlifedirect.com

  

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  Thanks for sharing your experience with us, and we're sorry to hear about the frustration you faced with the cancelation of your order. It’s definitely disappointing when a product isn’t available, especially after you’ve been excited to purchase it. We appreciate your feedback and we’ll make sure it’s passed along so we can improve our inventory listings. Your experience is important to us, and we’re committed to making it better for the future. If you need help finding an alternative or have any other questions, we’re here to assist! Thank you for your understanding.

• 5 / 5

  

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  I’ve used theses products and never would I use something different when there’s are all good

  Review of 10/23/24, following an experience of 10/18/24 by SUSAN E.

• 5 / 5

  

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  I botched my last order.....wrong size & forgot the open toe feature. Thought I'd probably have to eat the cost & but the correct ones. Called customer service & they sent me a label to return the package and sent the corrected order. No hassles & had what I needed within a week.

  Review of 10/23/24, following an experience of 10/15/24 by CHUCK L.

• 5 / 5

  

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  Brightlife makes it so simple to order, pay & receive merchandise. Many styles of compression sleeves by Juzo.

  Review of 10/23/24, following an experience of 10/8/24 by KAREN O.

• 5 / 5

  

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  Staff was very helpful in doing sizing and recommending best products for me. Order was processed in a very time manner and works just like we had discussed

  Review of 10/23/24, following an experience of 10/15/24 by DOUG L.

• 5 / 5

  

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  Ever since the DVT I'm required to wear these awful compression socks. i like sigvarus because they fit well and so the job needed. Often they are sold out, however I'm always able to find what I need through brightlife direct! They come quickly!

  Review of 10/23/24, following an experience of 10/13/24 by JODY S.

• 5 / 5

  

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  The best customer service ever! It was so easy to order and the socks fit perfectly!

  Review of 10/23/24, following an experience of 10/16/24 by DAWN L.

• 5 / 5

  

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  Easy to order. Items arrive quickly. I appreciate being made aware of sales.

  Review of 10/23/24, following an experience of 10/17/24 by JO ANN G.

• 5 / 5

  

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  Great company

  Review of 10/23/24, following an experience of 10/17/24 by PAT F.

• 5 / 5

  

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  Great selection great prices

  Review of 10/23/24, following an experience of 10/13/24 by MAYA L.

• 5 / 5

  

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  Best compression socks on the market. A least best for me. I have tried almost all of their brands. I get 20-30’s and I have a couple of 30-40’s when I take a long plane ride. I buy primarily Sigvaris. They have great colors and cushioned soles. In the winter they have merino wool socks. Sometimes I wear the merino wool socks in the summer because merino wool wicks sweat the best. I also like the Sigvaris motion socks. Jobst has a ver good cushioned Sport sock. I prefer to call the 800 number to make my order. They have a record of all my purchases over the years just in case I forget my size for each brand. They are expensive but I wear compression socks every day so my cost $0.10 - $0.20/ day and even better they improve my circulation and am much less tired when standing or going for my daily long walks. Also after many washings, they do not lose compression.

  Review of 10/23/24, following an experience of 10/13/24 by ELLIOT B.

• 5 / 5

  

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  Ordering is easy. Selections are great. Thanks.

  Review of 10/23/24, following an experience of 10/13/24 by LESLIE B.

• 5 / 5

  

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  Always a great experience with Bright Life Direct. I've ordered compression products from them for years and have never had a problem with any order. Shipping is prompt, returns are easy, and dealing with customer service is a pleasure

  Review of 10/23/24, following an experience of 10/13/24 by SHIRLEY W.

• 3 / 5

  

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  It was easy to order .Tracking- current. I felt it was slow in coming. I also will look for other sites that have free shipping. Shipping too expensive and I even bought a 'sale' item.

  Review of 10/23/24, following an experience of 10/10/24 by BRICE L. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're glad to hear that ordering was easy and that you received timely tracking updates! However, we totally understand your frustration with the shipping costs and delivery speed, especially when you were hoping for a quick arrival after a sale. Your feedback about shipping is really valuable, and we’ll certainly take it into consideration. Thank you for sharing your thoughts!

  Answer by Brice L

  

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  Thank-you for your feedback

  Show exchanges Hide exchanges
• 5 / 5

  

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  Very easy to order. Item was on back order and representative called factory, while I was on hold, to see when it would be shipped. Price was better then anywhere else.

  Review of 10/23/24, following an experience of 9/30/24 by BARBARA JANE M.

• 5 / 5

  

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  I received my order quickly, and it was as described. I'm enjoying it!

  Review of 10/23/24, following an experience of 10/4/24 by VICKI H.

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