Customer reviews
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Ordering was easy. I was kept informed of the shipping. Smooth transaction
Review of , following an experience of by MORRIS R. *
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Bryan my sales lead was excellent, answered questions quickly and honestly. Jumped through hoops for a couple key request as did Julie. Vanity arrived a week early and is perfect shape. Looking forward to seeing it installed. I chose them because the about us page on their website was all about customer service and it was real. Excellent experience.
Review of , following an experience of by JULIANA P. *
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Excellent quality and wonderful customer service
Review of , following an experience of by LILLIAN K. *
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They have the best price I could find on this vanity, together with fast shipping, made for a great shopping experience!
Review of , following an experience of by AUGUST C. *
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Arrived quickly and was well packaged..no issues and price was right
Review of , following an experience of by SHEMAR V. *
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Great product and great service. I would highly recommend.
Review of , following an experience of by WAINO S. *
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Terrible corrupt theives. Incompetent, lying, cheating excrement.
Review of , following an experience of by MAGDALENA R. *
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This was such a great company to work with. After I placed the order, I received a phone call confirming all of my information. There were follow up emails providing details regarding delivery. The delivery went smoothly and the vanity was delivered in perfect condition.
Review of , following an experience of by RETTA B. *
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Great experience. Quick response and quick delivery
Review of , following an experience of by JOY D. *
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The vanity came is pristine condition. Everything was as promised, and we had no problems with the order.
Review of , following an experience of by ALIVIA K. *
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Great service. I would recommend them.
Review of , following an experience of by DARION M. *
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Customer service was knowledgeable, professional and helpful. Answered our numerous questions and even sent us a number of pictures of the vanity top so we could determine if the color would work. We received the vanity within eight days. It is beautiful. We love it! And, the price we paid was below what we found elsewhere. Super happy with this company and would not hesitate to recommend them.
Review of , following an experience of by LIZZIE B. *
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Great customer service great shipping
Review of , following an experience of by RUSTY P. *
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Brian was very helpful and extremely responsive. I appreciated his help
Review of , following an experience of by KATHRYN T. *
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Fast delivery Great product.
Review of , following an experience of by SALLY H. *
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the only problem with this is that the sink and top came separately and you have to glue the sink to the top yourself. The other top I bought from these guys came preassembled and I would have given them a 5 star on that one.
Review of , following an experience of by GRACIE B. *
*Pseudonymized data at the request of the author
Answer by bathvanityexperts.comFlagThank you for the feedback on the sink. On this particular Avanity model, there is a choice of white or off-white (linen) sink. This is why the sink does not come glued to the countertop. This in many ways is better than a pre-epoxied sink because if the sink ever cracks or fails in the future, you can remove it from the bottom of the countertop by cutting the silicone away and unscrewing the sink clips. We cary items made by many different manufactures so the ways the vanities are built or get installed varies from brand to brand.
Answer by Gracie BFlagwhat adhesive do you recommend to adhere the sink to the ciountertop?
Answer by Gracie BFlagwhat adhesive do you recommend to adhere the sink to the ciountertop?
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Nicely made vanity, came as ordered and faster then I thought.
Review of , following an experience of by JAVON F. *
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Large package received promptly. Packing methods were excellent. Salesperson was outstanding.
Review of , following an experience of by BRIANA W. *
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Great experience, purchased 3 vanities within 2 months, all great, including ordering, delivery and service. Thanks.
Review of , following an experience of by KATELYNN F. *
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Excellent experience. Very well done.
Review of , following an experience of by JULIA B. *
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Very helpful with my order. Shipment was efficient and professionally handled. Excellent experience.
Review of , following an experience of by BRADEN M. *
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Bryan exceeded my expectation on customer service. I had a few questions before ordering and also needed this in a very quick time frame due to not being able to keep current vanity in bathroom Reno. This company did a great job from start to finish and even deliver was easy.
Review of , following an experience of by CORY C. *
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Please give Bathvanity/experts a try. I was hesitant until I looked at all reviews, BBB ratings, company ownership, return policy and history. Brian walked me through every step of the way and gave me some useful advice about ordering and shipping. Everything came exactly as ordered and was delivered on time by local drop shipper. We ordered an 80 inch vanity and top. This was shipped on one pallet, heavily padded and even packed in a wood framed box to prevent any damage. Please consider Bathvanity/experts for your next purchase.
Review of , following an experience of by WALLACE S. *
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Amazing customer service.
Review of , following an experience of by EVERETTE B. *
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Great service and fast shipping Thanks
Review of , following an experience of by ELLA L. *
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I found the vanity I wanted but the prices from the local distributors were higher than I fell I wanted to spend. Bathvanityexperts.com offered the exact vanity I wanted and I was able to receive it in the same timeframe as from a local store. The vanity was shipped in a very timely manner and was in perfect condition. It really complements our bathroom.
Review of , following an experience of by NOELIA S. *
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Excellent service and product.
Review of , following an experience of by HELLEN D. *
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BVE had just what we were looking for and at a great value.
Review of , following an experience of by ROSENDO H. *
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Very conscientious and concerned about their product and delivery.
Review of , following an experience of by EWELL S. *
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Bath vanity experts were great to work with. Would recommend this company to anyone interested in purchasing vanity. Customer service were knowledgeable and. Pleasant.
Review of , following an experience of by NICHOLAS C. *
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We have ordered James Martin vanitites from Bath Vanity Experts twice already, and they are excellent. Great products, but even GREATER customer service giving little tips on installation, helping work around issues, and everything. We cannot thank Brian enough for his thoroughness. If you have ANY questions or need help, you need to call Brian. He is the definition of "going above and beyond"! Great packaging and always arrived as promised in PRISTINE condition..but it is important to thoroughly check promptly to ensure no shipping damages.
Review of , following an experience of by RYLAN R. *
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Great experience with this company.
Review of , following an experience of by MELVINA B. *
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The team at BathVanityExperts were great. They worked with the supplier to get me a discount that had ended the day before. They were very professional.
Review of , following an experience of by LEDA B. *
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My experience with Bath Vanity Experts was seamless. The rep I worked with, Bryan, was super helpful. He sent me samples of the cabinet and countertop finishes and this helped immeasurably. I was really surprised and pleased by the attention I received. Bryan even texted additional photos to show me actual cabinets from his recent visit to a tradeshow. I didn't receive anywhere near this amount of assistance at my local cabinet retailers, none of which had the James Martin line, which I really feel is superior even to many custom made cabinets.
Review of , following an experience of by DEMARCO M. *
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We were extremely pleased with the service you provided as well as quality of the vanity, mirror and granite top. This is absolutely a beautiful piece of furniture and will make our bathroom stand out. We look forward to working with you in the future on other bathroom projects in our home. Also I would like to mention that the shipping company performed above and beyond our expectations. Both James Martin furniture and Daylight shipping should be acknowledged as well.Thank you!
Review of , following an experience of by ANDRES B. *
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This is the second vanity we've bought. Love the quality and experience
Review of , following an experience of by HELLEN H. *
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Great service. The person I talked to was very helpful and answered all my questions.
Review of , following an experience of by MAXIMILLIA K. *
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Bryan was very helpful with the order and all items were delivered timely and without damage. The vanity choices were excellent and it looks just like the picture
Review of , following an experience of by TAYA J. *
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The site is easy to navigate. Emails were responded to quickly. Instructions for delivery inspection were detailed and easy to follow.
Review of , following an experience of by ROSLYN L. *
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Excellent in every way! I highly recommend! Your representative, Bryan, was so nice to talk with and very helpful. Your delivery man was also very professional. Thank you!
Review of , following an experience of by CASEY R. *
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Very good service and support.
Review of , following an experience of by CRYSTAL R. *
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Quick response to questions. They had the lowest price on what I was looking for
Review of , following an experience of by KATHERYN M. *
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I like the ability to talk "live" with a company representative at any time. They walked me through the whole process from purchasing to delivery. The vanity was delivered ahead of schedule and was in perfect condition. Thank you Bath Vanity Experts..Mr. Weech
Review of , following an experience of by NOVA S. *
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I had MULTIPLE online and live phone chats with Brian at all hours across several weeks. He ALWAYS responded was knowledgeable and eager to make sure I had all information needed to be comfortable with my choice. EVERYTHING went fine. I settled on the JAMES MARTIN 36" BRITTANY in ONYX with matching mirror. I just wish that my bathroom was large enough to get the 35 inch mirror but Brian's advice to go smaller given that the vanity was going to be on immediate wall upon entering bathroom was spot on and concurred with my husband's desires. They sent a sample of another vanity when I was considering that. I am also THANKFUL for Brian's suggestion to go with the Jasmine Pearl vs the white Cararra marble and as he said the sample and pictures would give me a good idea but paled in comparison to the actual vanity top. It was EXACTLY what I wanted and I am BEYOND PLEASED with my choice in VANITY, COUNTERTOP & MIRROR. THANK YOU!
Review of , following an experience of by JEREMY D. *
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I have had my vanity for some time and just got it installed this week. I thought we had a problem with the back splash and the company was very quick to respond with advice and even sent me a replacement immediately. I love the quality, the style of the unit. The response of this company was so above and beyond. I am planning to start building a house this spring and will be shopping for vanities with this company. I highly recommend them!
Review of , following an experience of by ADELLA H. *
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Absolutely the best!great communication! You actually speak to a real,person ! What a pleasure. I’ll be bsck ! Very happy
Review of , following an experience of by VALERIE M. *
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The vanity was delivered in good condition and was well packaged.
Review of , following an experience of by MELISA M. *
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The images on their website are not reflective of the real product. Pictures have been enhanced to look better
Review of , following an experience of by DARRION H. *
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BVE has excellent customer service along with rapid processing of order and delivery. With the assistance of instant messaging, emailing, and a phone call, they answered all of our questions with patience and knowledge, and actually called to check-up on an order. Our 3 vanities were carefully and exceptionally packed and wrapped for assurance of no damage during delivery. We had placed 3 different orders of significant value with BVE and each one has been an exceptionally positive experience. Of course we don’t hesitate to recommend BVE. ,
Review of , following an experience of by MYRTLE J. *
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Easy to use Web site. Speedy delivery.
Review of , following an experience of by MAXIME Z. *
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The site was easy to maneuver, the customer service people were extremely kind and helpful.
Review of , following an experience of by JACK R. *
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After several very bad experiences, I contacted Bathvanityexperts. They had what I wanted and made sure everything went smoothly right through delivery. Would use again in a heartbeat.
Review of , following an experience of by MABEL S. *
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Answer by bathvanityexperts.comFlagWe appreciate you bringing your business to BathVanityExperts.com and are thrilled to hear that your delivery went well!
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I went to A LOT of sites. I found my selection quickly and payment was painless. Thank goodness!!
Review of , following an experience of by JAYDA R. *
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Answer by bathvanityexperts.comFlagThank you for your kind words and for your business! We appreciate it greatly!
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Best price. Website was easy to navigate, purchase was easy to complete. Specifications and description were clear and accurate. Communications confirming purchase, shipment, and delivery were timely and thorough. Product arrived as promised, securely packed and unblemished.
Review of , following an experience of by ELEAZAR T. *
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Answer by bathvanityexperts.comFlagWe truly appreciate your business and you taking the time to give us valuable feedback about the delivery, packaging and product. If you have any questions now or in the future, we are here 24/7 to assist you!
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I admit I was wary of ordering our vanity off the internet without checking out the quality or meeting the salespeople but I'm happy to report everything went well and the quality of our vanity is excellent. It arrived in perfect condition without a mark on it.
Review of , following an experience of by LOLITA F. *
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Answer by bathvanityexperts.comFlagThank you for putting your faith in BathVanityExperts.com and placing your order online. We hope you enjoy your new vanity for many years! If you have any questions now or in the future, please feel free to call or email us!
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Excellent service. Bryan kept us informed about delivery options, dates, etc.
Review of , following an experience of by CORNELIUS H. *
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Answer by bathvanityexperts.comFlagThank you again for your business and for taking the time to post a review of your experience with BathVanityExperts.com. We pride ourselves in personal customer care and we appreciate it when we hear back from our satisfied customers! Enjoy your new vanity!
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Excellent customer service; could not have been more pleased.
Review of , following an experience of by ELSA G. *
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Well described vanities, clear ordering instruction, delivery on time combine to make this a positive experience
Review of , following an experience of by RASHEED C. *
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Answer by bathvanityexperts.comFlagWe are glad to hear that the delivery went well and the vanities are as good or better than you expected. Thank you again for shopping at BathVanityExperts.com and let us know if we can be of assistance to you in the future!
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This has been a challenge since first ordered. The order was cancelled and the product never delivered to me. Since then, it has been three months and I still don't have a refund. The return was handled badly and the promises of a refund have never materialized.
Review of , following an experience of by KENTON H. *
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Answer by bathvanityexperts.comFlagWe have notified our credit card processor that we would like to give the refund back but the order is in the dispute phase (it can take 90 days for them to reply to the dispute). We have given them the instructions to issue the agreed on refund amount and would like to get this resolved asap. We are very sorry this is taking so long!
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I’m very pleased with my order, the customer service was excellent.
Review of , following an experience of by BRANDON D. *
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Fantastic service, competitive price and quick shipping.
Review of , following an experience of by FERNANDO R. *
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Thanks for your attention to details and timely service. My wife and I are very happy with these vanities and the marble tops are gorgeous. We will not hesitate to purchase again or recommend this company.
Review of , following an experience of by JARED H. *
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There was a week delay due to the manufacturer. BVE contacted me immediately to see if this would be an issue with my timeline. I proceeded with my original order and it was delivered quickly and without damage. I would order from here again!
Review of , following an experience of by KRISTA K. *
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Answer by bathvanityexperts.comFlagThank you for your patience and your business!
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So helpful! Chat worked well, answered all my questions and worked with me to delay the shipment to work with my schedule. Great follow up.
Review of , following an experience of by KARLI S. *
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Answer by bathvanityexperts.comFlagThank you for your business and your kind words!
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The vanity was delivered in perfect condition. It took about a week to arrive. Prior to placing the order I had questions on the vanity and I called, they answered my question and then emailed me with additional information, communication was fast and easy. I would definitely recommend buying from Bath Vanity Experts!
Review of , following an experience of by BERYL D. *
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Bryan was always very pleasant and extremely helpful. It's not easy shopping for something sight unseen and expensive, but the experience turned out to be very positive. The James Martin vanity had some structural issues that Bryan assured me would be fixed by a furniture repair person sent by James Martin. TBD
Review of , following an experience of by TOMAS S. *
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Excellent service. Very understanding and professional
Review of , following an experience of by FREDDIE L. *
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Vanity arrived on time, well packaged and exactly as described. From update emails to phone calls, all communication has been fast and excellent.
Review of , following an experience of by FERNE B. *
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Having placed my order and since receiving it, it was a pleasure interacting with Bryan all the way through. I received my merchandise in very good condition. It was a pleasure doing business with Bath Vanity Experts and I would do so again in the near future
Review of , following an experience of by IVA H. *
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Great experience, personable and very helpful with last minute changes Best place to buy
Review of , following an experience of by BETTYE G. *
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Customer service was great.! I needed a threshold deliver and they got it done. Was very pleased and would order from them again any time.
Review of , following an experience of by DONATO E. *
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excellent people to work with
Review of , following an experience of by CARLEE M. *
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We were contacted by the sales manager on a text for a question my wife had. We ended up selecting a different counter top due to the conversation. I also had some questions about shipping and he called me personally. Outstanding service, who does that anymore. I really wish I could remember the gentlemen's name that helped us. Again, very good customer service and a really nice product. Thanks, Rick
Review of , following an experience of by NEIL P. *
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I order many items on line and Bathvanityexperts.com surpassed my expectations. The man I spoke to about how long delivery would take was spot on with his info. I was contacted by email explaining the delivery process and again to verify the delivery and the condition of the items. Great Service! My only recommendation is that they tell you the delivery is made by one man and you will need some able bodied helpers for unboxing it if you are a single woman. Fortunately, the workmen doing the remodel were here to help.
Review of , following an experience of by ALBERTA H. *
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They were responsive in answering questions. I experienced a 4 week delay in delivery so plan your install accordingly.
Review of , following an experience of by ARIELLE D. *
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Customer service was great. Bryan was very helpful.
Review of , following an experience of by RICKIE S. *
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This is our second purchase with BVE. They are patient, knowledgable, attentive, professional, friendly, and 100% reliable. I only with they sold more bathroom products so I would have to go anywhere else for my renovation. Try to talk to Bryan, he is the best and you can shop in confidence whenever you deal with him. ACES AND KINGS ALL THE WAY!
Review of , following an experience of by GIOVANI B. *
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The vanities were well packaged and free of any defects or damage from the shipping process. I was impressed with how much attention was given to keep them safe during transit. Also, the carrier communicated well with me to schedule the delivery times and arrived within the window. Overall, this was a wonderful experience with Bathvanityexperts. Before I order, I called and asked some questions. They were very thorough in the explanation of the process and answering my questions. Job well done!
Review of , following an experience of by ALBERT H. *
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I purchased and received a Wyndham countertop. I was not happy with the craftsmanship and called Bath Vanity Experts to refuse the shipment and get it replaced. The rep I spoke with (Bryan) told me pits in the marble and epoxy around the sink holes are "normal" and I did not receive immediate support in replacing the item. I had to provide MULTIPLE photos and push that I found this unacceptable to initiate getting a replacement.
Review of , following an experience of by JORDY L. *
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First rate customer service, excellent product delivered without any damage. I can't wait to complete my bathroom renovation with my beautiful new floating vanity from Bath Vanity.
Review of , following an experience of by AVA B. *
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I am truly amazed how quickly they processed my order and shipped the product. The communication was excellent. I ordered on a Monday and the trucking company called to set up a delivery time four days later. Bath Vanity Experts exceeded my expectation through the whole process.
Review of , following an experience of by JERAMY B. *
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Well, to start we ordered two 72 inch vanities and they were shipped on top of each other... #300 lbs each so to get the top vanity down it took my neighbor, myself and the delivery truck driver which was well beyond what he was required to do... James Martin furniture needs to use their head in shipping... five of six doors on the vanities were scratched or had imperfections not unexpected based on how they were shipped but Bath Vanity Experts did well in getting out touch up kit and having two sets of doors replaced... (although we have to wait 90 days to get the second set delivered since they come in from China). Then none of the new doors had screw holes to replace the hinges from the damaged doors to the new doors...or screw holes to replace the magnetic lock on the tops of each. James Martin is suppose to pay $100 to have this work performed but we have not seen that yet. Bath Vanity Experts is legit but James Martin needs a lot of guidance which Bath Vanity Experts is trying to give them.
Review of , following an experience of by FURMAN G. *
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Bath Vanity Experts provided wonderful customer service from the moment I called. They also had the absolute best prices I found anyplace! From Customer Service helping me with and politely and professionally answering my questions while placing my order, I couldn't be more pleased. There was a "hiccup" with the delivery, but with their help, I received my order with no issues. Their customer service has been exemplary.
Review of , following an experience of by ZELDA F. *
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Great quality product, and great customer service. I picked the wrong configuration for my plumbing, and they worked with me to find a suitable alternative. They sent me real life photos of the product to make sure I would like it. It turned out great!
Review of , following an experience of by HAILEY K. *
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Bath Vanity was very accommodating a much a they could. They treated me fairly and worked to assure my item got to me as quickly as it was available, We are very happy with our purchase.
Review of , following an experience of by SYLVAN R. *
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Customer service has always been excellent. They bend over backwards to be as accommodating as possible. Delivery was great. Teresa (at Hercules in Dallas) and Bryan are wonderful people!
Review of , following an experience of by NICOLA K. *
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Excellent customer service. Order was delivered right when I needed it. Slight problem with order that was corrected promptly.( No fault of bath vanity experts) They followed up....,everything went smoothly. Would recommend.
Review of , following an experience of by BROOKS K. *
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A very professional company with outstanding service and excellent prices!
Review of , following an experience of by EULA P. *
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Great communication and fast delivery. Bryan Dailey answered my questions quickly as if he anticipated the question - he was very helpful. Will definitely use in the future.
Review of , following an experience of by HETTIE B. *
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Great
Review of , following an experience of by LINDSEY K. *
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I absolutely love my James Martin vanity. Its beautifully crafted to my specifications. Inside and out, wood and hardware are to my approval. I’m really glad with the service and results.
Review of , following an experience of by ADELE J. *
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BVE was awesome. Their stock of vanities is great! The transaction, shipping, and follow-up were flawless. I highly recommend BVE.
Review of , following an experience of by MISAEL M. *
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Except service, they went above and beyond to get my order on time! Would highly recommend them.
Review of , following an experience of by RHEA W. *
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Very easy to navigate and loved the options.
Review of , following an experience of by JOHANN S. *
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Better than expected, Great experience. Fast delivery well constructed cabinet.
Review of , following an experience of by DARIAN A. *
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The James Martin Castillian Double 72" vanity has not been installed yet however Brian and Andrew were here to help get it opened and inspected ready for installation.
Review of , following an experience of by LOLA M. *
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Item arrived in perfect condition. Fast shipping.
Review of , following an experience of by DAVID K. *
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We ordered our first vanity online only to find out days later that they didn’t have it. They were quick to give us an alternative and we love what we have and it is simply a piece of art. Had it not been for that would’ve given it five stars. We are very happy with the vanity that we have.
Review of , following an experience of by KOLE K. *
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100% customer satisfaction. Great product knowledge, fast deslivery and great pricing. Highly recommend.
Review of , following an experience of by HEBER F. *
*Pseudonymized data at the request of the author
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