Customer reviews for 42photo.com

3.3 / 5

Calculated from 190 reviews obtained over the last 12 months

11702 reviews since 07/05/2020

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Information 42photo.com

  • Company

    42nd Street Photo

  • Description

    42nd Street Photo is a premier retailer specializing in cameras, electronics, and imaging solutions. The company offers a comprehensive selection of digital and film equipment, lenses, and accessories, serving both professional photographers and everyday enthusiasts. In addition to retail, 42nd Street Photo provides expert repair services, film developing, and high-quality printing, ensuring complete support across the photography and technology spectrum. Its reputation is built on integrity, reliability, and a commitment to customer satisfaction, making it a trusted name in the industry. By combining traditional expertise with modern innovation, 42nd Street Photo continues to be a leading destination for capturing and preserving life’s most important moments.

  • Address

    15 West 36th Street 10018 New York

  • Website

    https://www.42photo.com

  • Category

    Hifi, photos and videos

Contact 42nd Street Photo

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Customer reviews

  • 5 / 5
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    The best film/camera store in NYC. Staff are super knowledgeable & helpful.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Tripod was delivered promptly and as ordered. Customer service was fantastic. . Will definitely use them again!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Excellent experience all round. The telephoto lens I received was precisely what I had bought, and it arrived on time. When asking inquiries, the salesperson was very attentive, and the service crew was quite helpful with assistance. The lens works perfectly and was cheaper than a new one. I'm almost 2 weeks into use and everything has worked really well. I would be happy to recommend 42nd street photo to anybody.

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  • 5 / 5
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    My second order with the company. I received excellent service and recommendations for my needs on both orders. I would not hesitate to use them again!

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  • 5 / 5
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    Very easy experience. The price was very good as well. Order was placed on Monday and received Wednesday and was packed well. First time ordering and I'm very impressed with their customer service. I recommend them to anyone for their photographic equipment needs and Will re-order from again when required.

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  • 5 / 5
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    The orders I've placed with 42nd street photo have all been seamless. The website is easy to navigate and, so far, have had the items I need, in stock and arrive quickly. I have also contacted customer service and was supported immediately.

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  • 5 / 5
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    The shipping was very fast. The telescope came in perfect condition as I expected. The whole process of making the purchase was very smooth. The quality is so amazing and the price is such a steal for the quality. That's why I keep ordering from these guys.

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  • 5 / 5
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    Just what I was looking for. Very easy to speak to a real person on the phone and my order was shipped without any issues, I haven't used the lens for weddings yet but I am sure it will be my favorite for the portraits. I have taken so many photos since I received it and the images look fantastic when used with the Nikon D750. I absolutely love my purchase.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    The tripod was good. Shipping was prompt. I had no problems. I would definitely do business with 42nd street photo again

    Review of , following an experience of by A A. *

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  • 2 / 5
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    The camera I ordered hasn't been delivered despite ordering it weeks ago. No information. Cant even get a refund. No call backs as promised. This is the worst experience I have ever had with any company. Never, ever buy anything from this site. I am serious. I have given up on getting the product or my money back.

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  • 5 / 5
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    First time buying from 4ndsreetphoto.com, and so far a good experience -- can't rate the camera yet, though, and will be able to say more assuming it works as intended, and doesn't require customer support.

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  • 5 / 5
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    Fantastic and professional service Had an absolutely great experience dealing with Jonathan at 42nd street photo. They made the buying experience smooth and painless at a fair price. I am extremely pleased with my decision to buy my DSLR camera and very happy with the customer service. I expect to enjoy the camera for many years to come and they will definitely be my first stop when I purchase my next camera.

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  • 2 / 5
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    Do not buy from 42nd street photo Online They are telling me that they are waiting for the courier to return the product to the original warehouse before they can process anything. I know once I finally get off the phone call nothing will happen and I will be left waiting indefinitely. It is now 10 days that they have had my money. I have no camera and no refund.

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  • 5 / 5
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    Really good communication and shipped on time and fast like he said. Unfortunately I was scammed buying my Celestron Travel Scope from an online company. I then ordered it from 42nd street photo and was completely happy with the shipping and the product. Quick response and very knowledgeable staff. Would recommend them

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  • 4 / 5
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    I have purchased several items from 42nd street photo price, service and delivery has always been excellent, No reason to shop anywhere else.

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  • 5 / 5
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    Happy Customer, awesome service The website had lots of useful information, including specs, answers to questions, and customer reviews. I asked a couple of questions and received answers within 24 hours. I ordered a camera and it arrived quickly with standard shipping, I could not be more pleased. the camera has met all of my expectations and it takes amazing pictures. I will be taking it with me this weekend while I hike and I am so excited. Many thanks for making my experience a good one.

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  • 5 / 5
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    An incredibly easy, seamless transaction. Absolutely perfect! tripod was shipped fast and worked exactly as described. Very satisfied, Out of the box, it was easy to set up and start using. It has adjustable height and angle and a built in level for vision accuracy. It is lightweight, so it's easy to transport around. I will continue to purchase from 42nd street photo.

    Review of , following an experience of by A A. *

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  • 3 / 5
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    Its been 2 weeks since i ordered my Sony DSC-WX350 camera. I Opted for store pick up and expected it to arrive within 3 days. I still haven't received the email for pick up or at least any apologetic letter explaining the delay. It's just been the worst experience

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  • 5 / 5
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    Recently had my first purchase with Jonathan who was such a pleasure to do business with, he was very informative, kind, responsive and gave me a great price. Will definitely do more business with 42nd street photo.

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  • 5 / 5
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    I received the camera on the delivery date as specified and it seems to be working as advertised. the picture quality and zoom capability are fantastic. So far I am very satisfied with my experience with 42nd street photo and will use them again for further purchases.

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  • 5 / 5
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    Fast, helpful and competitive pricing. This was my first experience with 42nd street photo, but I'll be back

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  • 5 / 5
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    Great customer service. The salesperson spent almost an hour with me on the phone and made other suggestions of the lens that might work in my situation. I had the lens shipped for $3. It arrived in 3 days and it's is extremely sharp, the bokeh is smooth and it focuses quickly in any lighting situation, I haven't take it off my camera since I purchased it. Highly recommend 42nd street photo to others and will continue to do business with them.

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  • 5 / 5
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    Camera was exactly as listed. Very Prompt shipping. Will definitely order again when the need arises.

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  • 5 / 5
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    42nd street photo has always delivered what I expected, and sometimes more in ways of support and documentation. Website is informative and I can easily find what I need.

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  • 5 / 5
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    Great customer service and lightening fast shipping! I received my tripod in two days and didn't pay extra for faster shipping and It functions as expected and for the price it can't be beat. I love that it is multifunctional and it is adjustable and that I'm able to rotate the device without much deterring movement. Also, It withstood the weight of my canon camera. Thank you for a smooth transaction, will definitely do more business in the future.

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  • 5 / 5
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    Very happy with the shopping experience. Website was easy to navigate, products were categorized well, product descriptions were through. Order and purchasing process was easy and secure. Packaging was good and the merchandise was received as promised. keep up the good work!

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  • 4 / 5
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    Easy to work with, found what I was looking for and they got it to me quick. I would recommend

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  • 5 / 5
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    I wanted to add to my Canon EOS R a camera of high quality, but less heavy and easy to use. The Leica D-Lux 7 fullfills these criteria. It takes excellent pictures. Im completely satisfied with this camera.

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  • 4 / 5
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    There was bubble wrap on only two sides of the box. Delivery very prompt

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  • 4 / 5
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    Communication between 42nd PHOTO AND NIKON COULD BE IMPROVED . The consumer rights are muddled leaving the paying public frustrated.

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  • 1 / 5
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    Hugely disappointed The camera lens and accessories did not arrive next day as promised or the following day.I had to stay in both days due to no specified time given.

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  • 5 / 5
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    I am New to photography and Kate was an amazing help. Wonderful little camera shop off the beaten track. Holds an exciting range of cameras and ancillary equipment. Well worth a visit, even to browse

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  • 5 / 5
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    OM Olympus zoom lens for my OM1n arrived promptly and well packaged. It looks rather good for E and came with a filter and rear and front caps. Very pleased.

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  • 5 / 5
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    Good for students wanting disposable photos printed. 25% student discount and they put your photos on a memory stick!

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  • 1 / 5
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    No Sign of package even after three weeks Been almost three weeks but still no sign of my package. 42nd photo keeps saying the FedEx driver is on holiday so they keep pushing the update week after week . Absolute shame.

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  • 5 / 5
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    Quick, easy and efficient Ordered a lens from 42nd St. PHOTO for next day delivery. The whole ordering process was quick and easy. Delivered just after 8am the day after I ordered it (door to door was probably only about 14 hours!) in packaging that would most likely survive a nuclear blast, which is useful when what you have ordered is 80%+ glass!

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  • 5 / 5
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    The 42photo store is always so welcoming and friendly.

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  • 5 / 5
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    The staff are always really friendly and helpful!

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  • 3 / 5
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    Not what I am expected The ND filter outside is larger than 72mm and cannot fit 72mm len cap, I have two reason bougth this unit one for VND, 2nd is for my 50mm f1.2 GM glass protection, since it larger I will return it and will looking another

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  • 5 / 5
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    The Metabones MB_PL-E-BT1 PL to E-Mount Adapter DID fit on the FX9. Testing my lenses on the FX9 (which is a full-frame sensor) my full-frame primes - from 14mm to 135mm - showed no vignetting. The mount feels solid, locks in properly to the FX9, and lenses lock into the adaptor precisely and easily. Simple. Well engineered. Works as advertised.

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  • 1 / 5
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    Took my camera to them as they are the Canon authorized dealer for New York. They told me it could take two to three weeks to repair the soft focus on my 80D. I phoned after 3 weeks and they told me it would be looked at within 3 weeks, I told them it had already been three weeks. After 4 weeks now, I have contacted them and been told it will get looked at but they are very busy. They couldn't tell me what was wrong with it either, as they don't find out until the technician has repaired it?? Surely jobs should be prioritized and they should know what takes a short time to repair etc.?? Not good enough, I told them I had a trip to go on and they couldn't care less, trip has been and gone, their customer services are appalling and they just couldn't give a monkeys. AVOID at all costs, either go direct to Canon or find another dealer, this company DO NOT CARE about your custom. I have contacted Canon directly about this.

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  • 3 / 5
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    Only one camera center in Southern Manhattan so no competition which means they can charge what they like...

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  • 5 / 5
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    New XT3. I had an excellent service, the camera arrived on time as promised

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  • 5 / 5
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    Excelente producto No hay nada mejor que tener bateras originales. tengo 7 bateras y las utilizo para bodas, puedo usar hasta 2 o 3 bacterias por boda hasta tomando 1500 fotos

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  • 5 / 5
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    Protection and Quality! As a professional photographer and writer, without sharp images I do not sell articles. To keep ones lens protected, I always add a UV-Haze filter, but not just any one anymore. Recently I purchased 3 more B W high performance filters from 42nd PHOTO to replace some good but not great ones. As always I find that the filters I get from 42nd PHOTO are always a good purchase.

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  • 2 / 5
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    I received the wrong ink cartridge and I was not able to return it because I opened it.

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  • 5 / 5
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    Super service Lovely lens, just as described, at a good price. The whole process was seamless and simple. A great company to deal with.

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  • 4 / 5
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    Your website guided me to an incorrect and poorly described item which was frustrating, but the sale and inevitable return process nonetheless went smoothly.

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  • 3 / 5
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    Great While It Worked, Disappointing After-Sale Support This Godox unit worked great for a couple of months of light studio use. It was my main light for small product/tabletop work. I can't find any Godox repair outside of China, and because it's been more than 30 days, 42nd PHOTO can't take it back. It's disappointing, to say the least, that a new unit would go haywire inside of 3 months, and that there'd be absolutely no recourse for repair. I'm willing to ship it and pay for the repair, but no facilities seem to exist. So take that with a grain of salt if you're considering Godox over more established flash manufacturers.

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  • 5 / 5
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    Superb condition lens, delivered the next day. Excellent.

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  • 4 / 5
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    Poor communication about status of order Managed the sale and dispatch of the camera I ordered. Waited nearly four months for my order. Not very good at keeping customers up to date about the status of the order.

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  • 5 / 5
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    Incredibly knowledgeable and friendly staff who are not afraid to give unfiltered and valuable advice.

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  • 4 / 5
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    Bought a Nikon d7100 really pleased with the purchase the staff were very helpful giving information about the camera

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  • 5 / 5
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    Fantastic service A great trade in experience and very happy with my new camera, thank you.

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  • 5 / 5
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    Best small tripod bag on the market I have a Slik Pro DXShort Tripod with Slick Ball Head that I use mostly for Macro Photography. This bag fits this tripod like a glove. The bag has a small exterior pocket for the tripod manual, and a business card slot. Made of heady duty canvas with side and top straps, plus a shoulder strap.

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  • 5 / 5
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    Great value pre-owned item A used item at a great value price, delivered quickly and safely packed, in 'as new' condition. Great service.

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  • 5 / 5
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    Called 42photo.com and they immediately shipped me a brand new camcorder. This Canon XA55 is an entry level pro camera. I just got it two weeks ago. and so far great job 42photo. We had a "sudden" need to start streaming our church services. This camera has performed flawlessly. The video quality is excellent, and the capacity is good (over 1 hour on a 128G SD card). We have gotten lots of compliments on the quality of our livestreams and video posts. Thanks again 42photo, I am impressed.

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  • 5 / 5
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    The only place I my photograph gear. 42nd PHOTO are the only place that I buy my photographic gear, I've used them for years now and always had polite friendly service. They have a vast stock and knowable staff who are always willing to help. I must admit I've spent thousands with them. To me a retailer shows good they are when things go wrong, on the two occasions over the years that I have had problems a damaged item and a postal issue, both times way beyond 42nd PHOTO fault, a phone call and things are sorted, no questions asked, and to me you can't get better service. I highly recommend 42nd PHOTO.

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  • 3 / 5
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    Went to get camera replaced on warranty. It took ages but staff were friendly and helpful.

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  • 5 / 5
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    Great lens Great polarising lens.

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  • 5 / 5
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    Great product excellent quality As an amateur photographer I have found this camera a great tool to learn about photography and explore a new passion. Love my new XT4 camera. I bought the XT1 when it first came out and was transformed to a Fuji lover. First foray into Fujifilm/mirrorless. Love the compact size and lightweight. Very intuitive features. Also loved working with 42nd St. PHOTO, they made the purchase easy, delivery was no hassle and they provide advise when you need it.

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  • 5 / 5
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    Prompt service, Real people, I’m well pleased They answer the phone almost immediately with a real human. Other telescope companies haven’t (I know we have corona virus, but answering the phone is a basic requirement of my further business). They confirmed the stock shown on the website. On Saturday I ordered a Celestron X-Cel LX 25mm at the lowest price I could find anywhere (though you’ve got to add at least $7.50 postage), and I had it in my hands on Tuesday morning. I am well pleased with them and have ordered (today, Wednesday) an Explore Scientific 82 14mm, again at the best price I’ve seen, and I’ll review again when it arrives. I have confidence with Rother Valley (and hope they don’t let me down). I tried to order the X-Cel from B&H Photo Video, but they didn’t answer the phone. I tried to order the ES 14mm from Tring Astro (More expensive, but cheaper overall with free postage) who didn’t answer the phone (for the first few attempts), didn’t respond the messenger’s messages (as requested on the answer phone), and when I did get through were out of stock (but shown in stock on web site).

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  • 5 / 5
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    New camera and Lenses The service provided by 42photo was great. The camera and lenses were ready for me when I went to collect them.

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  • 5 / 5
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    Fast delivery (No thanks to Canon) well packed. Safe delivery.

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  • 5 / 5
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    Combo excelente!!!!! Cmara profesional para cine, combo excelente para el cineasta. Para proyectos que requieren una buena calidad cinematogrfica.

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  • 5 / 5
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    Baader 70 mm clamp Great service & a lovely piece of kit thanks very much

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  • 3 / 5
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    Nowhere on the website does it clearly state that there will be Tax and Import Fees over for a very small order! Much to my surprise, I received an invoice from FedEx about two weeks after receiving the item. I called 42nd street photo and they never responded. Very disappointed.

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  • 5 / 5
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    Tripod purchase. I recently purchased a special Manfrotto tripod for work with a light pad. The salesman was most helpful and I paid for fast delivery. I ordered it at 6.45pm and it was delivered the following morning. Excellent service from a trusted supplier.

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  • 5 / 5
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    Nice Filter package I bought this HOYA 62mm set for a new Nikon macro Z mount lens. I live in Colorado where skies are blue and air is thin, so this was a perfect package of filters for this new lens. The case is handy also.

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  • 5 / 5
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    Great service The product is excellent. The service was wonderful. Beyond expectations. Would recommend this company highly.

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  • 5 / 5
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    I would give 6 stars if I could. Helpful can do attitude. Friendly. Service second to non. Order arrived within 12 hours of my phone call! Would recommend.

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  • 4 / 5
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    Very nice underwater camera

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  • 5 / 5
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    Great prices, and FREE shipping before Christmas Always, have what I need, great prices and free shipping, Love 42photo

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  • 4 / 5
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    Can spend more time looking than spending very expensive I thought

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  • 5 / 5
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    Pleasantly surprised with the quality of products, delivery service and stock levels at 42ndPhoto. I purchased on DJI-SC2 gimbal which was delivered well packaged and at the appointed date/time. The prices are as good as anywhere online. Will definitely be using again and visiting once the lockdown restrictions are lifted.

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  • 5 / 5
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    Samyang 35mm f/1.4 AS UMC Lens for Canon EF is very compatible for use on my Canon EOS 500N 35mm Film DSLR camera. Just set the manual focus lens. After ordering I was informed of the despatch and took delivery of a well packaged item a couple of days later. Excellent service and the best price, win win!

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  • 3 / 5
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    Ruggard tripod case Good enough. The permanently attached strap is a shame but I knew that before I bought it. Is a bit narrow and, while the length was fine, would not hold the two Avenger stands with the two umbrellas that I bought if for. I decided to use it for a smaller pair of stands instead of returning. Again, it is OK but very good for the price.

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  • 5 / 5
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    GH5 to S1 Trade In/Upgrade I visited the 42nd St PHOTO store looking for a full frame 4K upgrade from my GH5. Jonathan Huckabee was very helpful with advice and knowledge, the pro's and cons of various models until I settled on the Panasonic S1 with lens. The camera of course meets my requirements exactly but equally as valuable is the knowledge that a camera dealership has staff in store and on the phone who can discuss products to meet the customers requirements. I shall certainly return!

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  • 5 / 5
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    Stunning place !!! A large selection and charming employees who value personal attitude and professionalism !! Smiley, funny, patient and happy to give service! A really fun and good shopping experience - Highly recommended and sure to come back again

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  • 5 / 5
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    Supply of NIKKOR 200-500mm lens Web site was easy to follow and I could easily order the Lens that I was after. The Nikkor 200-500 Lens was delivered the following day. Packaging ensured Lens did not get damaged in transit.

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  • 5 / 5
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    Canon EOS 6D Mark II camera. I ordered this camera and It was shipped and delivered without any issues. The shipping package with labeling was very professionally done, the contents had the Canon Camera packed in the manufacturer's sealed box. I am very satisfied with 42nd street photo service & would not hesitate to order from the company again

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  • 5 / 5
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    everything as promised. 4nd street photo is an incredible store for customer service. just purchased my Nikon D500 Camera 2 weeks ago. Absolutely love it. And thank you for the great online service.. You have my business for life.

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  • 4 / 5
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    Great, they always have the ink I need for my Canon Pro-100 printer, Thanks

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  • 4 / 5
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    Best buy on my Epson ink cartridges & the Epson printer originally.

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  • 5 / 5
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    I purchased my first camera and a lens and the service was amazing. They helped me pick the right lens best suitable for my camera. The checkout process was very cool as well as fast. The atmosphere of the store is cool and worth a visit even if you're just window shopping.

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  • 4 / 5
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    Hi I bought a flash of godox good price wonderful courteous service. After 5 clicks he stopped working after a week when I went into my store today I said that the most professional and nice manager named Jonathan contacted me and after a little check he replaced me with a new one. Highly recommend .. Thank you very much.

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  • 4 / 5
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    I did not get the camera I ordered and when I called the shop, I was told that I actually got a better camera than the one advertised. As I have no way of checking up, I have to take their word. This should not happen. At leased they should have got in touch with me to tell me before sending the camera out. I haven't had a chance to test the camera yet, but I'm looking forward to my first shoot.

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  • 4 / 5
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    The staff are very helpful in the store

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  • 5 / 5
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    I purchased a RICOH GR IIIx camera as a gift. I don't have first hand knowledge of the camera quality but I am told it is working great. I ordered the camera knowing that it was back ordered for some time. When I reached out to 42nd street photo they were very responsive. As usual, my experience was very satisfying and I would certainly order from them in the future

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  • 5 / 5
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    Sony a7S III. This camera really is an incredible camera. With the amazing autofocus, improved color science, improved menu's, and low light capabilities you simply can't go wrong with this camera! 42nd street photo did a great job handling my order!

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  • 5 / 5
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    Wonderful, prompt and professional service from 42nd street photo. The camera fits the bill and performs in an outstanding manner. Very happy with the purchase.

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  • 2 / 5
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    Company does everything it can to avoid obligations under returns policy. Avoid at all costs!

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  • 4 / 5
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    The website was a breeze to navigate and order my Peak Desksign backpack. They processed my order and delivered my pack very quickly. The backpack is very well designed and fits my DSLR a telephoto lens, with room for other equipment. I will always highly recommend 42nd street photo.

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  • 2 / 5
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    Just received my Nikon D3500 from 42nd street photo brand new. I don't think so, nearly 100 shutter actions on the camera. Have entered in to dispute with them Don't know what the outcome will be. But have lost all trust in them and will not use again

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  • 5 / 5
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    My wife and I have been a continued customer of 42nd street photo for years. We are expecting our second child and have been looking for a good quality, great value compact camera that shoots video as well. We are very satisfied with our purchase as always.

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  • 5 / 5
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    I have only ever done online transactions with 42nd street photo and they have among the best customer service I have ever dealt with. Not only do they almost always have everything in stock, but all items ship quickly and arrive in mint condition. They also honor price matches via a form on their website and respond within minutes. Same goes for posting questions on their website.

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  • 5 / 5
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    I've been going to 42nd street photo for over 10 years and have always been very satisfied with the service and pricing. Jonathan is a genius and has quite the sense of humor as well. I have bought all my cameras, lenses, flashes and other accessories from them and have never been disappointed. As a matter of fact I am going there today to pick up a Canon EOS Rebel T7 and a Zoom Lens.

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  • 5 / 5
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    Great Price. Smooth Easy Transaction. I was looking for about 3 weeks for a great price on a new Sony a7 II Camera. Got free shipping and a great price on my purchase. Ordered on Tuesday night and Item was delivered on Friday, I fell in love as soon as I shot for the first time & realized what I've been missing out on all these years. The camera has allowed me to explore a different style of photography as I can do things that I previously couldn't. I have taken some amazing shots with it. I am beyond happy with the results and highly recommend 42nd street photo!

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  • 5 / 5
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    This was my first transaction with 42nd street photo - a purchase of a Telephoto Lens. I ordered it Monday, and had it in my hands in Minnesota Thursday afternoon. Fantastic service and a great price!!! Free shipping, no taxes, no duty. I'm incredibly impressed with it. The image quality is excellent, especially for the price, and the build quality feels great. Couldn't be happier

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  • 5 / 5
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    Their service was impeccable. Great communication and great delivery packaging. It's great to have companies that listen to their customers these days. Will definitely do business with you in the future. Thanks once again for your business.

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