Customer reviews for 42photo.com

3.3 / 5

Calculated from 190 reviews obtained over the last 12 months

11702 reviews since 07/05/2020

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Information 42photo.com

  • Company

    42nd Street Photo

  • Description

    42nd Street Photo is a premier retailer specializing in cameras, electronics, and imaging solutions. The company offers a comprehensive selection of digital and film equipment, lenses, and accessories, serving both professional photographers and everyday enthusiasts. In addition to retail, 42nd Street Photo provides expert repair services, film developing, and high-quality printing, ensuring complete support across the photography and technology spectrum. Its reputation is built on integrity, reliability, and a commitment to customer satisfaction, making it a trusted name in the industry. By combining traditional expertise with modern innovation, 42nd Street Photo continues to be a leading destination for capturing and preserving life’s most important moments.

  • Address

    15 West 36th Street 10018 New York

  • Website

    https://www.42photo.com

  • Category

    Hifi, photos and videos

Contact 42nd Street Photo

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Customer reviews

  • 5 / 5
    Edit Flag

    I'm a new flash photographer, I have been shooting a lot of houses in Manhattan's sizzling real estate market but I faced challenges in low light. I bought this great kit from 42PHOTO and within an hour (thank you Jonathan) I was conversant in all things flash. I since have had several more gigs and the flash has paid for itself. If you are on the fence and never have bought from 42PHOTO then feel secure that they are experts at what they do and are extremely helpful on the phone or by email. Excellent product And fast shipping!!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    I have used 42nd street photo several times previously and have been extremely pleased each time. Everything is always as promised, in it's exact described condition. I would highly recommend 42nd street photo to anyone! No issues! No worries! Great packing! Spectacular service! Five stars all the way!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    I am pleased to be able to rate 42nd street photo so highly. I ordered a Sony a7R IV in the afternoon, with the website promising next day delivery. I was delighted at how quickly the order reached me, via UPS, I'd certainly recommend the store and will use them again for future orders.

    Review of , following an experience of by A A. *

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  • 3 / 5
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    Every time I deal with this company I am really impressed, my order arrived in two days and when I had a query I telephoned and was talked through what I had to do, amazing service.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    I bought a canon powershot g7 x mark iii in november. The retracting lens cover kept sticking. I sent it back to canon via 42ndPhoto after a telephone conversation with them. Apparently they sent it to Germany to be repaired. The report from Germany said the camera had been dropped so the warranty was void. I disputed this over the telephone with 42ndPhoto. They said they would send a replacement which they did. Thank you.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Speed of order and delivery process and price . The camera I bought was $100 cheaper than anywhere else I looked and I've shot a few small jobs to familiarize myself with the camera, The picture is incredible, especially with better glass. This past weekend I filmed a wedding and it did not disappoint. I'm thrilled to continue to learn and grow as a photographer with the camera as my go-to gear.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    I love this store, the staff are amazingly helpful with even the smallest query - the prices are competitive - the delivery is excellent and the camera is working perfectly.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Happy with this choice! As a wedding and event photographer, this Pro-Foto A-1 is great for quick portable, studio style lighting. Only had it for four days, and two shoots, but I am very happy with it so far. good product and fast shipping

    Review of , following an experience of by A A. *

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  • 5 / 5
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    FotodioX Lens Adapter The cost is more, but well worth the extra quality and peace of mind from a durable piece of equipment. Feels like part of the lens!! Small price to pay for the added conveniences. No regrets over my purchase and 42ndPhoto delivers promptly. I should have purchased a long time ago.

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  • 5 / 5
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    This company has consistently provided me with the best product and customer service I've dealt with from any business. Great benefits, perks, and promotions. They don't mess around, Not to mention that their prices are extremely competitive! Will definitely continue to use them for all my future electronic needs.

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  • 3 / 5
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    Sold a complicated item Beautiful product, a miracle of engineering, and not badly made (seems reliable structurally), but beware the learning curve!!!!

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  • 3 / 5
    Edit Flag

    My DSLR camera turned up the very next day. I had an issue with it and via phone calls and patience on their part we got the matter resolved. Very helpful and friendly. Would definitely buy from them again.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    42nd street photo shipped my Nikon Z6 II camera quickly and I had it at my front door in two days. So far, I am blown by the speed and performance that this camera is capable of putting out. I paired it with the 24-120mm f/4 lens, Tested the video recording in low lighting, the focus is sharp and fast. So far, I couldn't be happier with this upgrade. Thank you 42nd street for making my experience hassle-free and easy!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Excellent Service from 1st Class Company Received first class service from the 42nd Store when buying a Leica q2 camera for my daughter's Christmas. Their expert advice was most welcome and their customer service of the highest standard. I would not hesitate to use them again or to recommend them. Thank you for all your support.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great photography store with very competitive prices. Really friendly and helpful staff. Highly recommended.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Shipping was super quick, and the lens was in fantastic quality, Very happy, will definitely purchase off them in the future.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    The Panasonic AG-CX350 4K is a robust, well constructed, good video performance at a very economical price. Setup for church live streaming was easy and the images are clear, and I'm particularly pleased with the effectiveness of the inbuilt mic. I'm still working through the more complex set-up options and filmmaking potential. Packaging, shipment and payment was all most effective and as you would expect from a reputable supplier.

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  • 4 / 5
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    A very professional company. Took their time to make credit checks on me, but from their suide were excellent with communicstions and updates. Dispatch was not the fastest compared to a number of ebay stores..but the excellent prices on camera equipment of the best quality made the wait worth.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Delivered when advised. The camera looks like new and my wife has found it easy to use. Very pleased with my purchase. will be buying from them again and recommend to all my fellow photographers.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Consistently get first class service and helpful technical support when needed.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great service, fast delivery. Excellent products, very high quality at a very reasonable price

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  • 5 / 5
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    Excellent customer service and always very helpful. I will continue to use 42photo.com for years to come.

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  • 5 / 5
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    ***** Excellent service and very competitive prices. Ordered a Blackmagic URSA G2 camcorder and was advised not only of the day (next day) delivery but also the exact time of delivery. This was a standard cost free delivery for a product that was offered at the lowest price available on the net with an extra year's guarantee and a free camcorder bag plus a free extra battery from the manufacturer i.e. a genuine Blackmagic product.

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  • 5 / 5
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    Sony ZV-E10 Great staff ordered one day got the next after being let down buy another company but i found salesmen polite here

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  • 5 / 5
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    Excellent service from placing order to delivery. The Nikon D500 was delivered the next day at the time stated. The camera is wonderful to use and shoot and am looking forward to using it more than I do. Would definitely recommend this company to anyone .

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  • 5 / 5
    Edit Flag

    Excellent service as always, spoke to Chris about a Rokinon 12mm T2.2 and delivery sorted out in minutes. Always go to 42photo first as all round the best

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  • 5 / 5
    Edit Flag

    Great price, excellent service I recently purchased this Sony FE 70-200mm f/2.8 GM OSS lens for my beloved Sony A7ii It arrived very quickly and is exactly as described. Also, I rested assured that I was getting exactly what I ordered because 42ndPhoto has always had impeccable customer service. I highly recommend it!

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  • 5 / 5
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    Ordered a camera bag from 42nd street photo. Staff were knowledgeable and gave good advice. The bag arrived quicker than expected, and is of great quality with useful features. The price was very reasonable too. Happy with my purchase and experience.

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  • 2 / 5
    Edit Flag

    Ordered a Canon EOS R6 that was showing in stock on the website. It wasn't but decided to wait as was told it would be available. A week later was informed It wasn't so cancelled the order but it's it's still showing as in-stock on the website! Communication was good but the website needs sorting so that it doesn't show products in stock when they aren't.

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  • 4 / 5
    Edit Flag

    I ordered a selection of lenses which arrived within 3 days of my order, well packaged. There was no order confirmation or dispatch email, but that made a nice surprise when the package arrived. will purchase from 42photo.com again.

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  • 5 / 5
    Edit Flag

    Canon EOS R7 Mirrorless camera My wife bought me one for my birthday and it is the best camera I have ever owned, including other Canons and Nikons. My wife got to use it and liked it so much I am getting her one for Christmas. Camera definitely needs a battery grip. 42nd St. Photo was great as always

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  • 1 / 5
    Edit Flag

    Bait switch scammer Camera finally arrived two weeks late and I was willing to forgive everything only to find the auto photo sensor is broken, the camera optics is filthy and there was some kind of glue smeared inside the back, clearly no one is checking these and they're flipping them as soon as they get them for a massive profit. Scam website, never use.

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  • 2 / 5
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    Half my order did not arrive. I ordered UV filters with my Sigma art lens but they have not arrived yet.

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  • 1 / 5
    Edit Flag

    Took the money for out of stock items is, to my mind, a form of theft. Especially if there is no indication, after the order has been paid for, when the item is expected to be in stock. I want my money back.

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  • 5 / 5
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    Canon EOS Rebel T100 DSLR Camera Excellent beginners / intermediate DSLR. Overall, great camera for the price.

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  • 3 / 5
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    My issue wasn't fixed but the staff where friendly, not sure if my issue can be fixed as it is concerning delivery.

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  • 5 / 5
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    Great servic Great advice given and great customer service.

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  • 5 / 5
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    Highly recommended Ordered a microphone and and can absolutely highly recommend it. Second customer service I would 100% recommend a purchase from this company.

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  • 1 / 5
    Edit Flag

    Beware non delivery! I ordered and paid for a OEM GoPro battery in stock. I also received an affirmative dispatch mail, Days later it was not in stock. If 42photo.com want to sell by web, I suggest they check that they have stock in place before taking money. I still await the credit. Will not use them again anyway , they are relatively expensive. As for notifying me of dispatch, that was a complete phony!

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  • 5 / 5
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    Great communication. Prompt delivery. Very competitive pricing. Great experience all round and will be purchasing with these guys again.

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  • 5 / 5
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    Top Class Store Speed of service and availability are unrivalled. The website is easy to navigate and comprehensive in scope. From past purchases I have found orders dealt with very early and delivered about as quickly as it is possible. I have nothing but high regard for this store.

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  • 5 / 5
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    42 Street-NY is my "Go To" place for my photography needs Bought my Canon 5D Mark III with the Canon 70-200 mm lens from you guys. Products were top notch and delivery was on the money. Prices are competitive and customer service has be very good thus far. Their website provides extensive information regarding each of the products offered for sale.

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  • 5 / 5
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    Excellent product at a very competitive price. I did my research and apparently they've been around for a long time and they are an official Sony distributor. I sent an email inquiring about the availability and got a response right away. I placed the order and a few days later, I now have the lens mounted on my Sony a7 II as I type this review. I'm very impressed with the customer service.

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  • 5 / 5
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    My experience with 42nd street photo has been wonderful! I love my camera! My kit was a great deal. The delivery was much faster than with the chain stores. I will purchase all of my camera needs with 42nd street photo.

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  • 5 / 5
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    Thank you for the great experience. The service was very efficient, and everything was very professionally managed. I will certainly recommend. Thanks again.

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  • 5 / 5
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    Helpful staff, good information and quick response. Equipment was delivered when they said it would be and well packaged to protect it from damaged in transit.

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  • 5 / 5
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    Ordered my Canon EOS RP on Sunday, and got it on Tuesday. Good communication, fast delivery and good product. I will definitely buy from 42photo.com again. Thanks!

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  • 5 / 5
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    They supply genuine new cameras, which arrive well packaged, when expected. The price is competitive and they use a quality courier such as FedEx and keep the customer informed at every stage.

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  • 5 / 5
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    42PHOTO Quality as always I have a few of the Panasonic AG-UX90 SanDisk 128GB Sennheiser MKE 60 Mic & Magnus VT-4000 tripod & Hoya 67mm cp filter & they all perform extremely well. The added bonus being they also came with a US battery/charger. This purchase was for a house of worship recording primarily from our balcony. Good sound from the built in mics, and line level recording is excellent. I am very satisfied with this camera. a good image quality. I recommend it Delivery is always quick. Highly recommended

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  • 5 / 5
    Edit Flag

    Excellent service We have been business partners with 42nd St. Photo for many years for cameras and photography commodities. I highly recommend them as giving the most wonderful personal service at any given time. They really care and look after each customer. John always deals with any issue in his typical humorous, patient and friendly way!

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  • 5 / 5
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    Bought Olympus 40-150mm 2.8 pro lens online for my OM-D E1M2 camera. 42nd Street PHOTO has the stuff you need. So easy to do order to Canada. I always trust the quality will be good to be listed on 42nd Street PHOTO. Today I ordered a new camera case. It has already shipped. Can't beet that

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  • 5 / 5
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    Fast Service Thank you so much 42nd Street I can't believe how fast my order arrived to from New York to Los Angeles. I love my Camera and all the stuff I received with it. Can't wait to learn about it so I can use it. Very good service.

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  • 5 / 5
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    42PHOTO has become my go to source of choice for premium quality, high value photographic equipment and excellent service. Order arrived quickly and efficiently packaged (and plastic free), exactly as pictured and described on web site. Fast and Easy Shipping option took care of all the Canadian Customs Clearing and Brokerage fees and I received the package quickly. Never been disappointed with 42PHOTO's services. Positive experience all around!!

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  • 5 / 5
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    No sooner l placed my order, l was notified that the camera would be with me within a couple of days. camera works great, takes fantastic pictures, and it's cheap enough for amateur photographers on a budget. Very great service, will purchase again in the future.

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  • 5 / 5
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    Great service- they were happy to offer me advise prior to purchasing, which isn’t always the case with everyone we all shop with these days. Will definitely use this company again

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  • 5 / 5
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    I ordered a Canon EF 50mm f/1.4 lens, on a Friday and received the item on Wednesday morning. Fast and efficient service, I will definitely be using this company again.

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  • 5 / 5
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    Really happy with my purchase - Great lens, good price and excellent shipping and all around win! This was purchased as a last minute gift and was received in time (free 3-day shipping) as advertised. I would definitely shop with 42nd street photo again.

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  • 3 / 5
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    Shocking service. Item which was in stock. No further communication received from 42nd street photo. Called the customer service 8 days later and was told item was in stock and would be dispatched immediately. Still not received and no email to confirm dispatch. . Customer service is just poor

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  • 5 / 5
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    Genuine Epson Ink As a professional photographer the work I deliver to my clients has to be head and shoulders above the rest. 42PHOTO has by far the best price for this ink. Always pleased by my purchases, quality help from knowledgeable people and with prices that make it easier to keep taking pictures or printing them. I like to use genuine Epson inks in my printer and was glad to find the 42PHOTO has the best price I could find. I have been buying from 42PHOTO for more than 20 years so was thrilled to find the ink I wanted at the supplier I completely trust.

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  • 5 / 5
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    Excellent customer service. My son bought a Canon camera to use as a webcam and we had invaluable help from the support team to get him up and running. Highly recommend. Real customer care.

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  • 5 / 5
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    My new camcorder arrived beautifully packaged and not stated previously at a very competitive price. I strongly recommend this company to those who are serious about photography.

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  • 5 / 5
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    I was a little nervous buying from 42photo.com but, needn’t have as the camera arrived in good time and all works perfectly will definitely use them again when the need arises

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  • 5 / 5
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    Great selection and prices I recently bought a Canon EOS R camera so that I could start to use all of my old lenses. Since then I've had no problem finding additional lenses and accessories for my old gear on this site. All of it (used) in great condition at a great price! Truly a great place to shop for any of your photography needs!

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  • 5 / 5
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    42Photo is an absolutely awesome company. There shipping is fast and cheap. Orders are processed in lighting speed. They maintain a diverse equipment inventory. The Customer service department extremely helpful when I did have a small issue with an item that was damaged by UPS. 42Photo is my go to Photography supplier.

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  • 1 / 5
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    the demo was very confusing for a beginner. I was not happy about my transaction in the end

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  • 1 / 5
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    Paid extra for a Saturday delivery, well before cut off. Order arrived Monday.

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  • 4 / 5
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    I purchased a Peak Design strap from 42photo got a 20%discount and was delivered free of charge, thank you

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  • 5 / 5
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    Good Service and friendly staff Bought the Canon RF 100-500mm usm Lens. Traded in a 100-400 mm L V2 lens and also received a $250 trade in bonus which was handy. Can't fault 42photo in terms of how I was treated and they were responsive to how and when I wanted the product delivered. Early days with the new lens and will try and get out and about with it in the next week or two. Hate the dark nights!

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  • 5 / 5
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    Cannot fault the service. Used Nikon TC-17E ii exactly as described. FedEx excelled. Dispatched day 1, delivered day 2 within the timeframe texted in the morning and that was on Standard delivery.

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  • 3 / 5
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    paid for a new lens but not sure I got one. No lens hood in box suggesting it had been opened and taken out. Quite easy for someone to do since I checked with 42photo and Sony boxes are not sealed. Nevertheless the lens is ok but 42photo has to order a new lens hood as they do not have any in stock.

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  • 5 / 5
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    Why go Anywhere Else There are a couple of photo retailers that I trust and 42photo is right up there at the top. The reasons are quite simple: 1. They always have the best prices. Sometimes you might find a better deal elsewhere but it's rare. 2. Great customer service if you have any problems. They actually try to help you. 3. Fantastic returns policy. This is especially important if you buy used equipment. I now buy all used equipment from 42photo because of this. I earn my living from photography and these points keep me coming back to 42photo whenever I need anything.

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  • 4 / 5
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    Canon RF 600mm F/11 On the 4th of January I ordered an R 6 and RF 600 f11 lens from 42ndPhoto , I purchased the R 6 SPECIFICALLY due to the RF 600 and RF 800 series f11 Lenses . Canon and 42ndPhoto only get 4 stars because Canon didn't provide case for lens and 42ndPhoto didn't take advantage and try and match a case ( ensure it fits ) to sell to me ..

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  • 2 / 5
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    Very poor service received. Goods which should have been received next day took 3 days and only then after I emailed to complain. Did get the postage free though

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  • 5 / 5
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    Couldn't be more happier with the service I received from 42nd street photo, everything went so smoothly from when the order was placed to when I received it. I had a canon R7 and it was damaged during a photo shoot, I placed the order on January 10th and got my new Canon EOS Rebel T8i by 15th. Thank you so much 42nd street for making this possible. Will happily buy from you again.

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  • 5 / 5
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    My order came In super fast. They have really fast shipping. I even picked the free shipping. I can highly recommend this camera store. Easy transaction and fast delivery!

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  • 5 / 5
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    I have bought several photography items from 42nd street photo and have had excellent service. The equipment has worked as advertised and has arrived quickly. When I bought the Tamron SP 24-70mm f/2.8 lens it came with a free lens hood which I didn't expect so I was delighted.

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  • 5 / 5
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    I ordered online. Excellence in everything. Fast shipping and service.

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  • 5 / 5
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    Delighted with my purchase, I ordered a Canon EOS R5 on Sunday and it arrived at my house on Wednesday at 4 p.m. Being the first Mirrorless camera I've ever owned, I'm blown away. The camera arrived brand new, as stated. Also 42nd street photo is a company I would highly recommend for camera purchases.

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  • 5 / 5
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    Excellent prices, wide selection, free shipping, website easy to navigate.

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  • 5 / 5
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    First time using 42photo.com. A little hesitant to start with buying quite an expensive camera(Canon EOS R5 C). Will definitely use again great communications at a great price. Package arrived perfectly just three days after ordering. Thank you

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  • 5 / 5
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    Delighted with my purchase I purchased the Fujifilm X100V camera and I received it on time it was in excellent condition well packed, I am delighted with it and just can’t wait to get started. keep up the great service!

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  • 2 / 5
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    Selling my equipment to 42nd street photo was the worst mistake! Communication is the worst, the quote is nowhere near what they promised and the attempts to get my lens back was no success. If you want to sell your equipment super cheap and spend hours calling them and having your emails ignored then it’s your place.

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  • 5 / 5
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    It took just 3 days for my new Canon EOS M50 Mark II to arrive to my door in Austin Texas. As a beginning photographer, I am pleasantly surprised by the use of the camera! Lightweight, easy to use, and takes amazing photos. Tested it the past weekend and the photos look amazing so far. Happy to recommend 42nd street photo and would not hesitate to use them again.

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  • 3 / 5
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    The camera I purchased was damaged during shipping. I contacted the customer service. They responded very quickly and sent another camera. Received it a few days later and it was in mint condition. I would do business with this company anytime

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  • 5 / 5
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    42nd street photo has been my go to store for all of my video and photography needs since 2005. The service is always great and I enjoy their super, super fast shipping.

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  • 5 / 5
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    I am so impressed with 42nd street photo! I was hesitant to order from a company I was unfamiliar with, but they were the only ones who had the tripod I wanted in stock so I decided to take the chance. Shipping was extremely fast and it was exactly as ordered. Definitely exceeded expectations!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great customer service and fast shipping. Would recommend and use again!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Simply an amazing experience. Ordered lenses from them twice now and the speed of delivery and quality of service are second to none. Their customer service is very good and would certainly purchase from them again.

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  • 4 / 5
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    Have completed many orders with them now, all perfect. Surprisingly fast delivery, great communication, everything as ordered.

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  • 5 / 5
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    Pleased with a used item purchase. Bought second hand metal grip for my Fuji X-E4. Item description was accurate and shipping was fast. Very pleased with the purchase will definitely buy from 42Photo again.

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  • 3 / 5
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    I’ve waited over 2 weeks to end up receiving the incorrect version of the lens ordered, Plus They canceled my order in the first place due to not being able to verify my info. Avoid at all cost, not worth the headache.

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  • 5 / 5
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    We have been purchasing our photography equipment from 42photo.com for several years and have always enjoyed fast and reliable service. There are other companies who also offer the same and maybe at a slightly lower price, however 42nd street photo offer a warranty and for our business this very important. Highly recommended for your Tech Supplies.

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  • 5 / 5
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    Every order I've made has been easy, arrived on-time (sometimes earlier), and very easy to modify orders after already submitting, 5 stars service

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  • 5 / 5
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    Enquired about replacement product online, very quick response and as a result placed order. To top it all, it arrived quicker than expected. Well pleased (again).

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  • 5 / 5
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    Camera and lens arrived well packaged, in excellent time and absolutely as advertised. I really love how easy it is to use. Took a little bit to figure out some basic things but I picked it up fast. Highly recommended.

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  • 5 / 5
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    42nd street photo is quick and easy. They have had everything I've wanted in stock. They are a wonderful place to do business and they ship most orders expedited shipping. They are my photo store exclusively.

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  • 5 / 5
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    Hace su trabajo Utilizo este trpode a diario con cmaras mirrorless. Muy econmico y eficiente. Tener en cuenta que solo sube a una altura de 60". Si necesitara mas altura considera el modelo 5000.

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  • 5 / 5
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    Lens was exactly what I ordered; unfortunately, it was incompatible with my camera, so I'll be initiating a return. Update: return process was smooth & refunded lens and extended warranty without issues

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  • 5 / 5
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    Purchased a Sony a6600 and Couldn't fault the service, ordered on Monday and received on Friday, I'm just getting back into photography so I can't say I've completely tested it out, but so far I find the a6000 easy to use, it fits comfortably in my hand, the battery life has been good. I have been able to take some impressive pics considering my skill level. I will surely be considering 42photo.com for future purchases.

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  • 5 / 5
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    Excellent store! It's all great! Shipping, quality, customer service is the best ever!!!

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Reviews displayed in chronological order