Customer reviews for 1001hobbies.com

Customer reviews

• 5 / 5

  

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  Great experience Very fast - very good - great place to shop on the internet

  Review of 4/16/21, following an experience of 10/4/15 by A A. *

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• 4 / 5

  

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  Humbrol Paint order Did not have all the colours I required ,9 out of 10 is not bad ,the 1 colour that was missing I managed to get elsewhere . Delivery was spot-on so no complaints there either .

  Review of 4/16/21, following an experience of 9/26/15 by A A. *

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• 2 / 5

  

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  Poor communication My order has been processing for nearly three weeks without any firm contact from 1001 Model Kits. The only e-mails I have received are three copies of OTHER buyer's requests for shipping updates and a copy of an inquiry I made before ordering - and that was never responded to - plus it now refers to a product I didn't ask about. All these e-mails seem to automated responses. All I ask for is an e-mail - preferably from a real person - letting me know that my order is in stock and it will be shipping soon . UPDATE: I finally received my order from 1001 Models - nearly two months after my order was placed and paid for. Communication was better over the last few weeks but still below expectations. I can accept delays but only if I'm informed of them. I was still getting comments in my account that had nothing to do with my order.

  Review of 4/16/21, following an experience of 9/30/15 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, We apologize for the inconvenience concerning the emails you received by error. It is due to a technical issue which has been corrected. We answered to you on the 17th of September concerning your order, informing you about the status of your order. A new message was sent you today with more information as well as a code to benefit from a free shipment on your next order. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service

• 4 / 5

  

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  Wouldn't hesitate to buy again from them! I bought some decals and even with the language barrier (order processed in French) and weird invoicing the price I paid was correct. This was explained in an email they returned upon my query. It took 4.5 weeks to get the item but was well worth the wait considering it cost me 1/2 as much. I would use them again.

  Review of 4/16/21, following an experience of 12/8/15 by A A. *

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• 1 / 5

  

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  garbage > 3weeks waiting for order. When i emailed about the delay, was told 1/2 of the order wasn't in stock, and he would send the instock stuff. Still waiting for that shipment 3weeks later. Poorest service of the 4 online hobby shops i use.

  Review of 4/16/21, following an experience of 12/19/15 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Slow Delivery The sale of this model kit was the slowest in a sale of a $200.00 Model kit. Delivery was good the box came in good shape and took a parts count ] to make sure that all part trees were in the model kit it was complete full] count. All in All I have to say for being the slowest delivery of a sale in my case this model kit I wanted so even thou the long wait I have to say it was wait. this is the reason I only 3 stars for slow delivery response for sale DHL was good on Delivery date one day early

  Review of 4/16/21, following an experience of 9/28/15 by A A. *

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• 1 / 5

  

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  No product, no refund, no contact Ordered December 2, 2015. Was to be a Christmas gift. Couple days before Christmas I emailed. They said order was still being completed. No sign of order in January 2016. Tried contacting them again by email and phone. No return of phone calls or emails. No refund !!!! Horrible company. Absolutely the worst company I have ever dealt with!!!!!!

  Review of 4/16/21, following an experience of 2/27/16 by A A. *

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• 2 / 5

  

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  Delivery Haven't received my decals yet!

  Review of 4/16/21, following an experience of 2/10/16 by A A. *

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• 3 / 5

  

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  Product excellent, delivery good Product excellent, delivery good my only observation is that some of the communication was sent in French, which could be confusing.

  Review of 4/16/21, following an experience of 3/26/16 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear customer, We apologize for the inconvenience, please note we are a French company and some technical issues may occur, causing an automatic message to be sent in the wrong language. We are glad you are satisfied with the product and delivery. Best regards, The 1001modelkits team

• 4 / 5

  

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  Satisfied Everything was in order. All is well

  Review of 4/16/21, following an experience of 3/6/16 by A A. *

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• 3 / 5

  

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  takes to long too get takes to long too get

  Review of 4/16/21, following an experience of 2/20/16 by A A. *

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• 4 / 5

  

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  Not bad It was an easy process and I would certainly use them again.

  Review of 4/16/21, following an experience of 2/5/16 by A A. *

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• 2 / 5

  

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  Still have not received the decal package Have not received the decal package. You have been good in processing order and keeping me I've what I bought.formed but bottom line is I still dont ha

  Review of 4/16/21, following an experience of 3/8/16 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear customer, Unfortunately the shipment by letter that you chose can take several days to arrive to the US as we ship from France. You should receive your order in a few days. Do not hesitate to send us an email (contact@1001modelkits.com) if you have not received it by the end of next week. Best regards, The 1001modelkits team

• 2 / 5

  

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  Long wait for decals Going on 3 weeks and order is a no show!

  Review of 4/16/21, following an experience of 3/11/16 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, Your order was sent on the 01/03/16, 4 working days after you placed your order. You chose the delivery by letter which is quite long as we are based in France. Best regards, The 1001modelkits team

• 5 / 5

  

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  Excellent Prices The Prices are Excellent and the Service dis Very Good

  Review of 4/16/21, following an experience of 2/19/16 by A A. *

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• 1 / 5

  

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  Crap Advertised a product they had not got and only got a refund after I got paypal involved do not use this company

  Review of 4/16/21, following an experience of 2/4/16 by A A. *

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• 1 / 5

  

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  Failed They sent the wrong item and attempts to contact them by e-mail and phone have been ignored, but they still have a chance to recover if they respond.

  Review of 4/16/21, following an experience of 2/14/16 by A A. *

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• 5 / 5

  

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  decals eal l-1011 very nice received them tue march 1

  Review of 4/16/21, following an experience of 3/2/16 by A A. *

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• 5 / 5

  

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  Great Experience Very nice experience ordeeing from the US. Had no problems at all. Very pleased!

  Review of 4/16/21, following an experience of 2/18/16 by A A. *

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• 5 / 5

  

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  great service Service was great, very quick.

  Review of 4/16/21, following an experience of 2/24/16 by A A. *

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• 4 / 5

  

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  Good Products Good Products, Processing Shipping soon and shipping is a bit confusing.

  Review of 4/16/21, following an experience of 1/31/16 by A A. *

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• 1 / 5

  

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  never recived my goods Hope they will get back to me ??

  Review of 4/16/21, following an experience of 2/1/16 by A A. *

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• 5 / 5

  

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  Excellent Product Took awhile to arrive to USA from France via snail mail but was worth the wait.

  Review of 4/16/21, following an experience of 2/18/16 by A A. *

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• 2 / 5

  

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  Description of product on website is completely misleading I ordered the 1:72 EDUARD 7503 Figure RFC crew 1917. In their product description: I copied and pasted this from their site: Type of product : Model figures The figurines are sold in boxes with several figures: - in the 1:72 scale, the boxes usually contain 40-50 figurine soldiers, or 15 cavalry figurines. In reality, there were only 6 figurines. At $13.99 plus shipping, this is way too expensive and not as described. It was a rip off!

  Review of 4/16/21, following an experience of 2/22/16 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear customer, As indicated, ""the boxes USUALLY contain 40-50 figurine soldiers"", however please note the number of figurines also depend on the product's price as smaller boxes like the one you purchased will contain fewer figurines. We apologize for the inconvenience and sent you a discount voucher as a compensation. Best regards, The 1001modelkits team

• 5 / 5

  

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  1st class company :highly recommended All items ordered were delivered in the time frame promised and were in an excellent condition as advertised.Items were well packed and suffered no damage in the delivery systems. I was kept informed on the status of my order on a regular update. I shall be using this company as and when they have what I require, without hesitation.

  Review of 4/16/21, following an experience of 3/2/16 by A A. *

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• 5 / 5

  

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  Troublefree transaction, good protective package - recommanded e-seller Some ""hard to find"" items, I was pleased ... to find

  Review of 4/16/21, following an experience of 3/5/16 by A A. *

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• 5 / 5

  

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  Great Good service and quick delivery.

  Review of 4/16/21, following an experience of 2/11/16 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good product - poor communication with US customer The model is good quality & arrived within 2 weeks of ordering. However, the email confirmation quoted delivery at 9 months after ordering for some reason. When I called the customer service # with Boston area code to ask about this, no one ever answered the line and the voicemail was in French. Despite not knowing any French, I left a message anyway and never got a response. I emailed as well and did not get a response. This item was for an anniversary gift so timing was important. Glad they came through but if you have a question, you may have trouble getting an answer.

  Review of 4/16/21, following an experience of 2/11/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great Prices! the experience was good, prices are very good. Please add to your site that you are shipping from France and shipment takes longer. Thanks for the great deals! I would buy from you again!

  Review of 4/16/21, following an experience of 3/24/16 by A A. *

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• 1 / 5

  

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  Non-existant customer service. I placed an order for an item in error and tried to contact 1001 Modelkits. I phoned them four times and never got an answer. I sent two emails via the site's online message app requesting a change to the order. No reply. Now I get a message nine days later saying they shipped the order before reading my change request. I will NOT order from this company again. I need to know I can contact someone if I have a problem or question, and 1001 Modelkits does not fill that bill.

  Review of 4/16/21, following an experience of 2/25/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good Service Ordered 24th shipped 25th received 30th Fasf efficient service. After reviews I had reservation but due to my own dealing 5 star Already ordering my next couple of kits. Bob

  Review of 4/16/21, following an experience of 1/30/16 by A A. *

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• 5 / 5

  

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  Great service, Thanks Appreciate your help and service

  Review of 4/16/21, following an experience of 2/29/16 by A A. *

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• 5 / 5

  

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  Exactly as advertised Ordered the ""HOBBY BOSS 82911 - MODEL KIT GERMAN 80CM K(E) RAILWAY GUN ?DORA?"" kit. This kit is hard to find, and the other suppliers wanted at least $250 (US). 1001modelkits advertised it for $189. It was delivered internationally in perfect condition, within the time frame promised. No complaints and much appreciated.

  Review of 4/16/21, following an experience of 2/11/16 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Cheng ho boat All good. Directions and pieces. Would prefer a recommended color scheme.

  Review of 4/16/21, following an experience of 2/28/16 by A A. *

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• 2 / 5

  

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  I am very unhappy with delivery time. I ordered a sheet of decals for an older 1:48 scale B-17 kit on 2/10/16. The kit was 90% complete but the kit decals were too old. On 2/18/16 I sent a message requesting status and saying that if the decal sheet was not in stock I would select a different one. On 2/19/16 I received an email saying it shipped and they would notify me of a tracking number. It is now 3/2/16 and I have not received a tracking number or the decals. This is not acceptable and I will know better in the future not to order from 1001 models.

  Review of 4/16/21, following an experience of 3/2/16 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, Unfortunately the shipment by letter that you chose can take several days to arrive to the US as we ship from France. You should receive your order in a few days. Do not hesitate to send us an email (contact@1001modelkits.com) if you have not received it by the end of next week. Best regards, The 1001modelkits team

• 5 / 5

  

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  Immediate response, fast shipping. My order was filled, shipped and delivered in less than a week (from France to Kentucky, USA). I am a satisfied customer...Thank You!

  Review of 4/16/21, following an experience of 2/15/16 by A A. *

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• 5 / 5

  

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  Decal set for a Polikarpov I-16 1/48 scale. I ordered a decal set for an I-16 1/48 scale. The decals arrived on time and in very good condition. Extra care was made in packing so the decals would not be damaged in route. The decal set and instructions more than exceeded my expectations. A very good value too.

  Review of 4/16/21, following an experience of 3/2/16 by A A. *

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• 5 / 5

  

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  Smooth International Transaction Ordered large-scale decals that I was having trouble finding in stock at domestic retailers. Web site was easy to use, payment was simple, and shipping was fast. Received items quickly and in great shape. Thanks again for a terrific international transaction!

  Review of 4/16/21, following an experience of 2/19/16 by A A. *

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• 5 / 5

  

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  excellent service excellent company that values their customers. prompt...couteous and professional...

  Review of 4/16/21, following an experience of 1/31/16 by A A. *

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• 5 / 5

  

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  Ninco Slot Car Bought several Ninco items, all were at a good price and exactly as advertised. Packaging was good and shipping was low enough that I did not realize I had ordered these items from a French source, I am in the USA.

  Review of 4/16/21, following an experience of 2/28/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Superb site!!! A very resourceful source for anyone's modelling needs for military subjects. An excellent source for aircraft decals and aircraft model kits as well as detailing sets. A very good source for military ship models as well. Good selection of car models not offered in any where else.

  Review of 4/16/21, following an experience of 3/22/16 by A A. *

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• 4 / 5

  

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  Excellent products but slow delivery. The products were exactly as described but delivery was rather slow compared with other suppliers.

  Review of 4/16/21, following an experience of 5/18/16 by A A. *

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• 5 / 5

  

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  order My paint order was received in excellent shape. This was not the case with other overseas stores. Thanks - will order more in the future. You are not my goto store for paints not available in the US. Good job.

  Review of 4/16/21, following an experience of 4/19/16 by A A. *

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• 5 / 5

  

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  Customer Service First time I have used this company. My order arrived promptly and efficiently.

  Review of 4/16/21, following an experience of 5/8/16 by A A. *

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• 5 / 5

  

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  Exactly what I needed I searched several model/hobby sites looking for the parts I needed. Thank you,

  Review of 4/16/21, following an experience of 5/20/16 by A A. *

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• 5 / 5

  

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  Very Satisfied 1001 Modelkits has items you can't find on other sites. This site fills the gap for after market items! Really Pleased with the selection!

  Review of 4/16/21, following an experience of 4/22/16 by A A. *

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• 4 / 5

  

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  Billing error cleared up in jig-time, first class! My order was shipped 3/29, so has not yet arrived in Canada (which doesn't surprise me) - hence the ""4"" rating. I discovered a price discrepancy between 3/29 and 4/10 and 1001 staff fixed it pronto. Overall impression - very good.

  Review of 4/16/21, following an experience of 4/14/16 by A A. *

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• 5 / 5

  

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  brilliant very please with order..delivery before the dates that were stated

  Review of 4/16/21, following an experience of 5/7/16 by A A. *

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• 5 / 5

  

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  excellent service I had no idea where these decals came , but they were hard to find and 1001 model kits delivered ...all the way from france

  Review of 4/16/21, following an experience of 5/25/16 by A A. *

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• 5 / 5

  

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  Exactly what was ordered Item was ordered on 19 April and arrived on 6 May. It was sent via priority packet. Item was a decal sheet and mailed in a bubble pack. Decals were an item I'd been looking for for a while so it is nice they had one in stock.

  Review of 4/16/21, following an experience of 5/6/16 by A A. *

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• 2 / 5

  

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  Waiting for order Ordered part on 5/1/2016 and it is now 5/19/2016 and no word on when the part will be here.

  Review of 4/16/21, following an experience of 5/19/16 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear customer, You should receive your order this week. Please contact us directly at contact@1001modelkits.com if you still have not received anything next week. Best regards, The 1001modelkits team

• 3 / 5

  

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  Only one available Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.

  Review of 4/16/21, following an experience of 5/4/16 by A A. *

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• 5 / 5

  

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  144 Scale Rare Airline Decals. Faultless Service, Excellent Performance My first time as a customer of 1001 Modelkits, and I am 100% satisfied with the transaction and a very happy customer. The website i found very easy to use, the very short registration process was a doddle, and as soon as my order was placed I received regular updates on progress despatch date and likely delivery date that meant I never had to check up or chase the order once. I definitely intend to do more business with this company, and from my own experience on this single transaction would recommend them unreservedly. Steve M, UK.

  Review of 4/16/21, following an experience of 5/5/16 by A A. *

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• 3 / 5

  

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  Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.

  Review of 4/16/21, following an experience of 5/26/16 by A A. *

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• 5 / 5

  

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  1001 Modelkits HIGHLY recommended! Website was nice & easy to navigate and has everything you need. I reside in the Southern part of the US and items were at my residence very fast not like some other sites I've used from overseas. HIGHLY RECOMMEND!

  Review of 4/16/21, following an experience of 4/26/16 by A A. *

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• 5 / 5

  

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  T D,s Opinion Supplied exactly what I had ordered and delivered on time, could not ask for a better service. Good supplier

  Review of 4/16/21, following an experience of 5/6/16 by A A. *

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• 5 / 5

  

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  Very good transaction. great communication and great prices. I would use these guys again.

  Review of 4/16/21, following an experience of 4/27/16 by A A. *

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• 5 / 5

  

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  Golden fence and more for model 1-350 enterprice Delivery ready fast couldn`t fault it, and I`m pleased with the item I bought but I think it a lot of money for what I got, but don't let this put you off from buying from this company they are really good and I`d buy from here again no problem.

  Review of 4/16/21, following an experience of 5/22/16 by A A. *

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• 5 / 5

  

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  Great Service The service was excellent. The product was delivered so fast it shocked us. It took several days to finalize the order, but once it was on the way, it was fast. It went from France to Germany to America and to us in NY in only 2 days.

  Review of 4/16/21, following an experience of 4/17/16 by A A. *

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• 5 / 5

  

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  Fast shipment & great prices It took a few days for them to get the products I ordered, but once they shipped the package from France to the states I was very suprised how quickly it arrived.

  Review of 4/16/21, following an experience of 5/15/16 by A A. *

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• 5 / 5

  

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  No Problems Item as advertised. Extremely happy with the fast shipping. Was able to find a very hard to find model. The purchase price was good and I am thinking about ordering another of that particular model.

  Review of 4/16/21, following an experience of 5/30/16 by A A. *

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• 1 / 5

  

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  Item not received. Item not received.

  Review of 4/16/21, following an experience of 4/27/16 by A A. *

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• 5 / 5

  

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  Pretty Good The package arrived in good conditions the product and the price were both good but my only complaint is that the shipping estimates are a bit off by a couple of days

  Review of 4/16/21, following an experience of 6/1/16 by A A. *

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• 5 / 5

  

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  Happy shopper It was through a search for a particular model kit that I was introduced to 1001. Having found the model I wanted, not produced at the moment, I decided to have a scooch through the site for anything else that may interest me. I'm only sorry that my bank balance wouldn't allow me to buy all the kits I wished for. There is a great selection of current as well as some rarer kits available. There seemed to be a slight delay in the despatch processs which I put down to the item being delivered from another site within the company. Once notified of delivery it was swift and the packaging was sound. I am very pleased with my purchase and will definately be visiting the site again. Many thanks

  Review of 4/16/21, following an experience of 4/24/16 by A A. *

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• 5 / 5

  

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  Hard to find decals 1001 Modelkits was the only place I was able to find decals for a 1/32 version of a P-51B.

  Review of 4/16/21, following an experience of 4/14/16 by A A. *

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• 5 / 5

  

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  Walking tall 2! Great product, very satisfied

  Review of 4/16/21, following an experience of 4/23/16 by A A. *

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• 5 / 5

  

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  company performance and products very happy with the company . The product I ordered was top notch and the order and delivery was without flaw.

  Review of 4/16/21, following an experience of 5/7/16 by A A. *

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• 5 / 5

  

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  Fantastic little tool Very handy for all your modelling needs. Great service and very good communication from seller

  Review of 4/16/21, following an experience of 5/18/16 by A A. *

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• 4 / 5

  

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  Great, except... Though there was a bit of a delay between when I ordered and when my item shipped, once it was on its way, it got from France to California in under 2 days. I didn't like how the shipper (DHL) sent me updates saying a signature MAY be required. Either it is or it isn't, and I made arrangements to be here when delivery was promised, only to have it show up the next day when I was at work, necessitating my having to pick up my package from the post office. Otherwise my item was perfect, securely packed.

  Review of 4/16/21, following an experience of 4/29/16 by A A. *

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• 5 / 5

  

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  Fast! Fast service. Arrived in the United States from France in an extraordinarily short time, a little over 1 week from ordering to receipt at my doorstep. Good selection of the materials I wanted with good communication regarding the status of my order. Recommended!

  Review of 4/16/21, following an experience of 5/7/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great choices 1001 Modelkits certainly lives up to its name. A wide range of kits that are hard to find in US market. The delivery is timely and the well packaged. Well worth ordering from if you are looking for hard to find items.

  Review of 4/16/21, following an experience of 5/25/16 by A A. *

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• 4 / 5

  

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  Fast Shipping for overseas Processing time is long but shipping was fast. Made up the time.

  Review of 4/16/21, following an experience of 4/17/16 by A A. *

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• 3 / 5

  

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  Would a additional delivery option Would like to have a delivery option that would NOT require a signature conformation.

  Review of 4/16/21, following an experience of 5/30/16 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear customer, Thank you for your feedback. At the moment we can not offer such delivery option but we will look for new solutions in the future. Best regards, The 1001modelkits team

• 5 / 5

  

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  Fast and Reliable Amazingly fast. My order shipped promptly and I received updates along the way. Great experience. I'll use this site again.

  Review of 4/16/21, following an experience of 5/1/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good service Many thanks for the parts I ordered and a very good service I recieved.

  Review of 4/16/21, following an experience of 5/5/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Go To Source I have had great luck with 1001 Modelkits. They seem to have about everything in stock including items difficult to get in the united states. It takes a little longer to get stuff and shipping can be a little more (I think stuff is often shipped from Europe) but it is worth it if its the only reliable source.

  Review of 4/16/21, following an experience of 5/30/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Perfect Fit The guns were perfect

  Review of 4/16/21, following an experience of 5/29/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It worked great It was relatively easy to order and receive.

  Review of 4/16/21, following an experience of 4/3/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent vendor! Great experience! Accurate item description, great communication, prompt shipping! First-class vendor! Highly recommended!

  Review of 4/16/21, following an experience of 5/8/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  1 Very good service, helpful and attentive. Very good store.

  Review of 4/16/21, following an experience of 6/6/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great experience! Fast and accurate service! Thank you!

  Review of 4/16/21, following an experience of 7/10/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Delivers as promised. First time customer but would recommend them

  Review of 4/16/21, following an experience of 6/7/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  AVRO CF-105 DECALS Hard to find decal sets arrived VERY fast and well packed....great company!

  Review of 4/16/21, following an experience of 7/14/16 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Where are my decals? It's hard to rate something that hasn't arrived yet. I wish I could find a tracking number.

  Review of 4/16/21, following an experience of 7/15/16 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, You should have received your order by now. If there is any issue, please contact us directly at: contact@1001modelkits.com Best regards, Customer service 1001modelkits

• 1 / 5

  

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  Have not received good ordered on time. Having to have DHL figure out why they did not have package for pick up. Needed this on time.

  Review of 4/16/21, following an experience of 6/24/16 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, Apparently DHL sent the package back to us because some documents were missing. Would you like to cancel your order and get a refund? Best regards, The 1001modelkits team

• 5 / 5

  

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  Excellent transaction! Excellent and quick transaction. Possible to pay by MasterCard.

  Review of 4/16/21, following an experience of 7/18/16 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Delays in shipment. I ordered things in past and service was good. Recently I placed an order on June 11, 2061. Got an mail stating received order and of course accepted my payment. Got another email saying I should receive order by June 22. Great, but never received the order. Had to send two emails checking on status. After you received the second email it appears that's when my order was processed. Few days later I finally got the order. Not the normal service I was used to.

  Review of 4/16/21, following an experience of 7/6/16 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, We apologize for the inconvenience. Please note we rely on our suppliers to offer the largest choice of products possible, which can cause a delay. As a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits

• 2 / 5

  

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  A Complaint Not a good transaction ......after two weeks the order had not even exited the 1001 facility, much less being close the being delivered. Four days ago I received a an email telling me it has been shipped and that it would be delivered shortly. (????) I would be receiving another email with a tracking #......nothing yet. This process has been far too long, especially at a the $19.95 shipping cost. Cannot give any whatsoever concerning this transaction.

  Review of 4/16/21, following an experience of 7/18/16 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Foreign Languages on Customer Service, I don't speak Chinese. frustrating. I called to check on my order and got a Chinese message, tried to send online message and it was only in french. ordered 3 weeks ago and i still don't have my package, it took ten days before they even shipped it. no tracking etc etc etc. The worst.

  Review of 4/16/21, following an experience of 6/11/16 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, We apologize if you received a message that was not in English. Our website is available in several languages and sometimes an automatic message can be sent in the wrong language. However none is ever sent in Chinese. You should receive your order very soon. Please do not hesitate to contact us again in 7 days if you still have not received it. Best regards, The 1001modelkits team

• 5 / 5

  

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  Very reliable and quick service. I got quick responses to my questions. I received periodic reports about the order status. It was a quick dispatch and shipping process and I received the model very well packet in pristine conditions. I am very satisfied!!!!

  Review of 4/16/21, following an experience of 6/5/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good company to deal with,pleased with kit and service from 1001 model Kits Very good company to deal with,pleased with kit and service from 1001 model Kits,regards,Chris S

  Review of 4/16/21, following an experience of 7/12/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  excellent service and good price Delivery slower than expected because parcel came from France! And online payment page in French! But otherwise great.

  Review of 4/16/21, following an experience of 7/20/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Review of order from 1001 The detail parts were as described, well packaged for shipment without damage. Order was quickly filled

  Review of 4/16/21, following an experience of 7/10/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Decals Very pleased, have been trying to get these decals for a long time. 1001 Model kits kept me informed all the way and they arrived in pristine condition. Happy to unequivocally recommended... I will certainly use 1001 Model kits again

  Review of 4/16/21, following an experience of 7/9/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Prompt service Arrived a day earlier than expected - in perfect condition. Thanks!

  Review of 4/16/21, following an experience of 7/19/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  decals It took a little while ,my order arrived today,and they [the decals] are what I needed to complete my model. Nice to know your available.

  Review of 4/16/21, following an experience of 6/23/16 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  very good arrivato nei tempi, imballaggio ottimo e prezzo conveniente. grazie

  Review of 4/16/21, following an experience of 6/4/16 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quick easy and trouble free Quick and easy fast delivery won't hesitate to order again

  Review of 4/16/21, following an experience of 7/16/16 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  From order to delivery takes way too long! This is my second order with 1001 Modelkits, and again the time from the confirmation to the actual delivery is unbelievably long. My most recent order was made on June 11 and as of this review (July 6) I still DO NOT HAVE IT! It is just a mask for a canopy on a 1:48 scale plane, and yet it cannot be delivered quicker than one month. That is just way too long. My first order was so long in being shipped and delivered that I actually had to reorder the item through another distributor and got it within a few days. Finally my original order arrived, and now I don't need it any longer. Sorry, but something has to be done about processing and shipping orders much faster.

  Review of 4/16/21, following an experience of 7/6/16 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, We apologize for the inconvenience. Please note we rely on our suppliers to offer the largest choice of products possible, which can cause a delay. As a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits

• 5 / 5

  

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  just what i was looking for thanks a lot thanks for or the part I was looking for

  Review of 4/16/21, following an experience of 6/15/16 by A A. *

  *Pseudonymized data at the request of the author

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