Customer reviews for 1001hobbies.com

Customer reviews

• 5 / 5

  

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  Good search, good selection, fast shipping to the US, and easy transactions overall a good experience.

  Review of 7/9/21, following an experience of 6/8/21 by A A. *

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• 5 / 5

  

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  Excellent company! Great prices, was informed when the item was shipped, and sent updates of its progress. Arrived sooner than I expected, and in perfect condition. Great experience all around!

  Review of 7/8/21, following an experience of 6/5/21 by A A. *

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• 5 / 5

  

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  Item was delivered well packed with no damage .. certainly will order from them again.

  Review of 7/8/21, following an experience of 6/15/21 by A A. *

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• 5 / 5

  

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  Prompt service on a hard go find item.

  Review of 7/6/21, following an experience of 6/9/21 by A A. *

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• 5 / 5

  

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  Selection is great. Delivery is quick. Even to Canada

  Review of 7/5/21, following an experience of 6/18/21 by A A. *

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• 5 / 5

  

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  The site is easy and helpful when deciding on a purchase.

  Review of 7/5/21, following an experience of 5/20/21 by A A. *

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• 5 / 5

  

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  Excellent communication and delivery!

  Review of 7/2/21, following an experience of 6/13/21 by A A. *

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• 5 / 5

  

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  Perfect from start to finish.

  Review of 7/2/21, following an experience of 6/21/21 by A A. *

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• 4 / 5

  

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  I was happy with 1001 Hobbies lead times and delivery. They should pay a bit more attention to packaging to ensure the contents dosn't get crushhed a bit, not severe. I do save the boxes to the models I purchase. Also the limitations of credit card usage to only $250 was a bit restrictive. All in all they seem to have the products i wanted over some other sites and i havew been pleased with them.

  Review of 7/2/21, following an experience of 6/18/21 by A A. *

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• 5 / 5

  

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  Excellent overall and timely service. Thanks

  Review of 7/1/21, following an experience of 6/20/21 by A A. *

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• 5 / 5

  

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  1001Hobbies tracked down four sets of a now somewhat hard to find PE set for my order. They packed it well, and it got through the respective postal services in excellent condition. The tracking information they included was very helpful and provided regular updates. I am very well pleased with their service, price, and shipping charges.

  Review of 7/1/21, following an experience of 5/23/21 by A A. *

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• 5 / 5

  

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  The site was easy to use, and it provided access to many items I was unable to find the U.S. Their stock of items is very impressive, and includes things not always available here in the U.S. They were also extremely good at providing tracking updates, and notification of changes in the shipping status. Overall, a first class internet hobby site!

  Review of 6/30/21, following an experience of 6/5/21 by A A. *

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• 5 / 5

  

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  Fast shipping, great communications, high quality! Would buy from again.

  Review of 6/30/21, following an experience of 6/16/21 by A A. *

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• 5 / 5

  

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  My model photoetch parts arrived in good condition. Considering the international shipment, all went well.

  Review of 6/30/21, following an experience of 5/31/21 by A A. *

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• 5 / 5

  

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  This is the first time I’ve never used his business and I am quite pleased with the results. They have excellent products and they ship quickly. Highly recommend this company

  Review of 6/30/21, following an experience of 6/21/21 by A A. *

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• 5 / 5

  

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  Shipped much faster than I expected. Great variety of products!

  Review of 6/30/21, following an experience of 5/26/21 by A A. *

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• 1 / 5

  

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  Very bad. Order shipped from France wrapped in nothing but some bubble wrap! ANY model kit needs to boxed in a larger box and then padded with newspaper, bubble wrap etc. your order arrived promptly but was crushed in transit. NEVER ship a model without boxing in a bigger box and padding it. You must be stupid not to know this

  Review of 6/30/21, following an experience of 6/21/21 by A A. *

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  Answer by 1001hobbies.com

  

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  Sir, Thank you for your comment. We apologize for this incident, our customer service will get back to you as soon as possible. Sincerely, 1001 hobbies

  Answer by A A

  

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  I finally got to actually open the box yesterday as I went away on vacation right after it arrived The contents seem to end okay but this was very scary. I still can not understand how you would ever mail out any kit without boxing it up first

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• 5 / 5

  

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  Great website

  Review of 6/30/21, following an experience of 5/23/21 by A A. *

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• 5 / 5

  

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  Order was received quickly at a fair price and arrived safely. Will definitely order again in future.

  Review of 6/27/21, following an experience of 6/12/21 by A A. *

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• 5 / 5

  

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  I AM VERY PLEASED WITH THE SERVICE. Prompt, efficient, sensible postage charges, and good communication.

  Review of 6/27/21, following an experience of 4/7/21 by A A. *

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• 5 / 5

  

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  Fast shipping and everything in good order as described

  Review of 6/26/21, following an experience of 6/7/21 by A A. *

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• 5 / 5

  

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  Delivered complete and in a timely fashion.

  Review of 6/26/21, following an experience of 6/9/21 by A A. *

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• 5 / 5

  

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  Excellent!! Great selection. Had what I was looking for, super easy to order and shipping was fast.

  Review of 6/26/21, following an experience of 6/10/21 by A A. *

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• 5 / 5

  

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  Good service and timely delivery considering the Atlantic crossing. Well stocked with the latest and older, hard to find items. All of the resin components were intact even though the packaging was torn open on opposite corners. Everything was accounted for so I’m happy and will be a repeat customer.

  Review of 6/26/21, following an experience of 6/4/21 by A A. *

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• 5 / 5

  

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  I am very happy to get this kit it is not easy to do find, most kits are single setters this masking is nice to have

  Review of 6/26/21, following an experience of 4/11/21 by A A. *

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• 5 / 5

  

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  NIce, fast delivery. Every things went nice. Thanks

  Review of 6/23/21, following an experience of 5/20/21 by A A. *

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• 4 / 5

  

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  1001 had what i was looking for at a good price and their shipping time was great.

  Review of 6/23/21, following an experience of 5/11/21 by A A. *

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• 5 / 5

  

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  Product received as promised in forecasted time.

  Review of 6/23/21, following an experience of 5/6/21 by A A. *

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• 5 / 5

  

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  My needs were met completely

  Review of 6/23/21, following an experience of 5/22/21 by A A. *

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• 3 / 5

  

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  The package containing the models was delivered to me instead of my brother as I had requested and paid. I will send the package to him United Parcel Service on Saturday when I have time.

  Review of 6/23/21, following an experience of 5/31/21 by A A. *

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• 5 / 5

  

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  Shipping was a rough. Box was crushed on all sides. No damage to inside though

  Review of 6/23/21, following an experience of 5/19/21 by A A. *

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• 5 / 5

  

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  Great communications

  Review of 6/23/21, following an experience of 4/11/21 by A A. *

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• 5 / 5

  

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  Magnefique (Magnificent)!!! 😃

  Review of 6/23/21, following an experience of 6/5/21 by A A. *

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• 5 / 5

  

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  Great quick service and delivery tracking

  Review of 6/23/21, following an experience of 6/1/21 by A A. *

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• 1 / 5

  

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  Very poor customer service.

  Review of 6/23/21, following an experience of 3/21/21 by A A. *

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• 5 / 5

  

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  Fast delivery, great communication, what more could you ask

  Review of 6/23/21, following an experience of 5/25/21 by A A. *

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• 5 / 5

  

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  excellent fast delivery great packageing.

  Review of 6/23/21, following an experience of 6/13/21 by A A. *

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• 5 / 5

  

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  I found the product I wanted at a fair price and shipping was speedy. Knowing where the package was (on its way to me) was comforting. I'm happy.

  Review of 6/23/21, following an experience of 5/18/21 by A A. *

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• 4 / 5

  

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  Shipping is a little expensive. Took a long time from placing order to Shipping....but once it shipped it was quick. Product arrived in one piece. Customer service was helpful too.

  Review of 6/23/21, following an experience of 5/21/21 by A A. *

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• 1 / 5

  

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  They sent me the wrong item, a cheap unrelated product I never ordered. Customer service just keeps sending out questionnaires and no answers about our situation, so no help there either, I'm at a crossroads as for to what to do next.

  Review of 6/23/21, following an experience of 5/25/21 by A A. *

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• 5 / 5

  

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  FAST Shipping. Excellent communication. Great outfit to do business with.

  Review of 6/23/21, following an experience of 6/7/21 by A A. *

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• 4 / 5

  

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  One of the resin detail sets had a broken exhaust and a broken "protective" flange. No big deal, but I believe additional protection packaging should be implemented. This would likely have prevented the breakage. Also I feel the shipping time was considerable, even with the pandemic, though I realize the postal system was the culprit here..

  Review of 6/23/21, following an experience of 4/6/21 by A A. *

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• 1 / 5

  

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  Had a problem with damage to one of the kits in this order. Reported it, sent pictures, replied to emails, but got no resolution for the damage that occured as a result of box selection and packaging.

  Review of 6/23/21, following an experience of 5/6/21 by A A. *

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• 5 / 5

  

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  Ordering on the site was straightforward, clear, and efficient. Post-order communications (i.e.: confirmation, shipping) were frequent, and excellent. A very good, and reliable suppler.

  Review of 6/23/21, following an experience of 4/26/21 by A A. *

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• 5 / 5

  

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  I was kept informed throughout the shipping process. The package arrived well padded and contents were safe

  Review of 6/23/21, following an experience of 5/8/21 by A A. *

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• 5 / 5

  

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  Great price Quick shipping Well packaged with tracking

  Review of 6/23/21, following an experience of 4/23/21 by A A. *

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• 5 / 5

  

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  Good prices (Eduard stuff is much cheaper than buying it directly from Eduard). Quick shipping. I'll definitely be back.

  Review of 6/10/21, following an experience of 5/14/21 by A A. *

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• 5 / 5

  

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  Great online supplier.

  Review of 6/10/21, following an experience of 4/11/21 by A A. *

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• 5 / 5

  

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  I really like the variety of items. Made my job of finding the stencils I was looking for...easy and hard.

  Review of 6/10/21, following an experience of 5/2/21 by A A. *

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• 4 / 5

  

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  Order has been received it just it to so long to get it.

  Review of 6/9/21, following an experience of 5/15/21 by A A. *

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• 1 / 5

  

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  It took way too long to get here. I marked the package refused and sent it back!

  Review of 6/9/21, following an experience of 3/1/21 by A A. *

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  Answer by 1001hobbies.com

  

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  Bonjour, Nous vous remercions pour votre commentaire. Nous déplorons cet incident et vous présentons nos excuses pour cet incident. Nous vous remercions de prendre contact avec le service client : contact@1001hobbies.fr cordialement, Le service client

• 5 / 5

  

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  Great items, great service, fast international shipping

  Review of 6/9/21, following an experience of 5/22/21 by A A. *

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• 5 / 5

  

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  I am very pleased with my order. 1001 Hobbies are the only people out there offering a model of the extremely hard to find Millenium Falcon. Delivery was two days past target date, but that’s probably due to customs, no? Will continue to shop with 1001.. thank you!

  Review of 6/9/21, following an experience of 5/14/21 by A A. *

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• 5 / 5

  

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  My order arrived fast! Excellent service. 1001 HOBBIES ARE # 1!

  Review of 6/9/21, following an experience of 4/21/21 by A A. *

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• 5 / 5

  

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  Products as described. Once they placed my order they had good communcation with delivery from France. Prior to that they didn't have much communication and it took over a month to fill the order.

  Review of 6/9/21, following an experience of 4/17/21 by A A. *

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• 5 / 5

  

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  puzzle arrived pretty quickly, considering it was international shipping

  Review of 6/2/21, following an experience of 5/4/21 by A A. *

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• 5 / 5

  

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  I am very happy with this company. The models are excellent and the service I received is hassle free and also excellent. Is am very happy dealing with them

  Review of 5/23/21, following an experience of 5/6/21 by A A. *

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• 4 / 5

  

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  great products, time lag acceptable due to distance

  Review of 5/23/21, following an experience of 4/11/21 by A A. *

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• 5 / 5

  

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  They let you know status of your order and ship when all is complete. I appreciate this over multiple smaller shipments. Overall, very good customer service.

  Review of 5/20/21, following an experience of 2/18/21 by A A. *

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• 4 / 5

  

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  The shipping cost was high, and the delivery slow for me in the US, due to it all happening from France. On the other hand, the product was very hard to find here, the product price was fine, and the service was very good.

  Review of 5/20/21, following an experience of 4/25/21 by A A. *

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• 5 / 5

  

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  Found what I wanted easily and it got to me in nine days. I can't get stuff from across Canada in that time.

  Review of 5/17/21, following an experience of 4/27/21 by A A. *

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• 5 / 5

  

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  Friendly fast service.

  Review of 5/14/21, following an experience of 4/24/21 by A A. *

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• 4 / 5

  

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  Took a bit to process order, but arrived ahead of schedule. Overall pleased - thank you!

  Review of 5/13/21, following an experience of 4/30/21 by A A. *

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• 5 / 5

  

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  Service is good! Shipping can be expensive!

  Review of 5/8/21, following an experience of 5/2/21 by A A. *

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• 5 / 5

  

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  Perfect !

  Review of 5/8/21, following an experience of 4/25/21 by A A. *

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• 5 / 5

  

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  it was very easy finding the product and your hobby shop

  Review of 5/7/21, following an experience of 4/17/21 by A A. *

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• 1 / 5

  

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  After ordering 3 items on March 2, 2021 I finally received my package on Apr 21, 2021. Imagine my surprise when I opened it and DID NOT FIND ANY ITEMS I HAD ORDERED. That's right, they were 0 for 3. I do not know who they have working in their packing department but the person is incompetent! It appears somehow that my order was switched with someone else's and after waiting over 6 weeks for my items I am disgusted with 1001Hobby's ability to fulfill an order!

  Review of 5/7/21, following an experience of 3/3/21 by A A. *

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• 5 / 5

  

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  Very easy to deal with. Prompt service and delivery. Highly recommend them.

  Review of 5/6/21, following an experience of 4/3/21 by A A. *

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• 5 / 5

  

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  Your sight is very easy to navigate and search for what you want to buy the prices and shipping as well as keeping you informed on you status of your order and quic over seas shipping are reasonable High Recommend 1001 Hobbies

  Review of 5/6/21, following an experience of 4/3/21 by A A. *

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• 5 / 5

  

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  Items arrived quickly and in perfect condition. Everything was exactly what I need for my model build and I will be ordering from 1001Hobbies again. Thank you!

  Review of 5/6/21, following an experience of 4/18/21 by A A. *

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• 5 / 5

  

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  great service and swift delivery. No problems with the order very reliable and quick delivery. Items were will packed well and arrived here in usa in great shape. All in all and very good experience, and will use this company again.

  Review of 5/5/21, following an experience of 4/26/21 by A A. *

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• 4 / 5

  

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  Hello. I was happy with your support in distant Japan. I an sure I order again.

  Review of 5/5/21, following an experience of 4/3/21 by A A. *

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• 5 / 5

  

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  I ordered decals for my brother. He said he found the type of decals that he had been looking for only from 1001 Hobbies, except they would be coming from France and we are in the U.S. I placed the order on Sunday, April 4, 2021, and it arrived on Saturday, May 1, 2021. We thought it would arrive toward mid-May to the end of the month. Instead, the decals arrived in less than a month. Thank you 1001 Hobbies!!

  Review of 5/4/21, following an experience of 4/5/21 by A A. *

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• 5 / 5

  

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  Very Good

  Review of 5/2/21, following an experience of 4/12/21 by A A. *

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• 1 / 5

  

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  This is the second time I ordered from 1001, and both times they got it all wrong. The company has potential if they would get their act together. It made me mad that they kept the cost of shipping, which was more than I paid for the item I never got. Only a partial refund. They suck.

  Review of 4/29/21, following an experience of 4/5/21 by A A. *

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• 5 / 5

  

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  Good selection, decent prices. International shipping took a while, though

  Review of 4/29/21, following an experience of 4/9/21 by A A. *

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• 5 / 5

  

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  They had want I wanted at a reasonable price and I received it quickly.

  Review of 4/28/21, following an experience of 4/14/21 by A A. *

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• 5 / 5

  

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  Awesome service and great prices. Fast shipment to boot. Highly recommended!

  Review of 4/28/21, following an experience of 4/9/21 by A A. *

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• 5 / 5

  

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  The delivery was sooner than expected, the packaging was well prepared to prevent damage, and the tracking system was kept up to date during the entire shipping process.

  Review of 4/27/21, following an experience of 4/2/21 by A A. *

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• 5 / 5

  

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  I like the selection and responsiveness of 1001 hobbies.

  Review of 4/25/21, following an experience of 3/3/21 by A A. *

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• 5 / 5

  

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  Very good service came quickly package

  Review of 4/25/21, following an experience of 4/5/21 by A A. *

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• 5 / 5

  

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  good

  Review of 4/24/21, following an experience of 3/29/21 by A A. *

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• 5 / 5

  

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  Bien reçu. Merci

  Review of 4/24/21, following an experience of 4/2/21 by A A. *

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• 5 / 5

  

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  Great and fast service!

  Review of 4/21/21, following an experience of 3/30/21 by A A. *

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• 5 / 5

  

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  Hi I am glad I now have this kit ! Now do you also have it a 1/48 scale ? If so I will buy it ! My experience was great !

  Review of 4/19/21, following an experience of 3/27/21 by A A. *

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• 5 / 5

  

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  no fuss, no muss and constant updates on order & shipping status

  Review of 4/18/21, following an experience of 4/2/21 by A A. *

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• 5 / 5

  

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  Everything delivered as promised, in time and of good quality. Recommended supplier.

  Review of 4/18/21, following an experience of 3/18/21 by A A. *

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• 5 / 5

  

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  Quick delivery.. will definitely order from them again.. I ordered an rc body and it arrived in Canada in perfect condition..

  Review of 4/17/21, following an experience of 3/31/21 by A A. *

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• 1 / 5

  

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  What I ordered is NOT what I received

  Review of 4/16/21, following an experience of 3/19/21 by A A. *

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  Answer by 1001hobbies.com

  

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  Mr. CHRONISTER, Thank you for your comment. We apologize for this incident. However, the package tracking indicates that this order was delivered on 04/13/21. We invite you to contact our customer service at contact@1001hobbies.fr. 1001hobbies Customer Service

  Answer by A A

  

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  I did receive a package but said package content is not what I ordered! It’s super cute though. Just wish I got what I ordered as it was for a birthday present.

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• 5 / 5

  

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  Good service with quality products Had what I wanted at a reasonable price (including shipping to the USA) and delivered a quality product in an efficient proces in a reasonable amount of time. I would certainly recommend purchasing from 1001ModelKits in the future.

  Review of 4/16/21, following an experience of 6/19/12 by A A. *

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• 2 / 5

  

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  A needed service but with notable problems. 1001 modelkits is a needed service for those of us who like obscure and hard to find model kits but their are some serious flaws in their system. Firstly their website was often down or not accessible for periods of time. Secondly, just after making a order with them the email address I used was compromised and I needed to change passwords. Thankfully it was a email address with negligible info for thieves to use. Third, I ordered a specific as advertised scale model (CHI HA tank 1:72) but was given a slightly larger scale model (1:76) instead. Finally, a couple of the models I purchased were either intentionally or unintentionally opened or tampered with. If I'm paying full price for a new product then I would expect it to be untouched. As mentioned I am thankfull that 1001 model kits exits because theirs no one else out their like them that I've found but I'm wary of ordering again from them.

  Review of 4/16/21, following an experience of 4/24/12 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear Sir, Thank you for your comment. We had some server problems in March/early April, which are solved now. I do not understand your point about your email address, there does not seem to be any problem on our part. We will double check the scales of Airfix kits (some are indeed 1:76 instead of 1:76). Have a great day, 1001modelkits - Customer care

• 5 / 5

  

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  Very good and promt , keep up:) Very good and promt , keep up:)

  Review of 4/16/21, following an experience of 5/28/12 by A A. *

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• 5 / 5

  

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  communication is excellent Prompt service, I will do business with them again.

  Review of 4/16/21, following an experience of 6/20/12 by A A. *

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  Answer by 1001hobbies.com

  

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  Thank you for your comment ! The 1001modelkits team

• 5 / 5

  

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  Great kits AHOY, I have found this company to be a great source for model kits. They communicated well too. I have no complaints at all. G-day!

  Review of 4/16/21, following an experience of 9/27/12 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast and reliable! They have a large assortment, good prices and reasonable shipping costs. Though an order takes some time to process it arrives exceptionally fast (at least within EU) and is very well packed & protected. Should you look for a good model shop to get what you want - look no more!

  Review of 4/16/21, following an experience of 9/24/12 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great Products Just got back into model building after about a 15 year break, just retired from the airforce and finishing college, gotta say theres some really great upgrade kits, looking forward to purchasing more, thanks.

  Review of 4/16/21, following an experience of 7/29/12 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  One down, one thousand to go! What's not to like? They had an out of production Print Scale sheet no one else had. Very pleased!

  Review of 4/16/21, following an experience of 10/19/12 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  1001 points for outstanding performance Great items, good prices and fast delivery, outstanding!

  Review of 4/16/21, following an experience of 9/27/12 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I received what I order with great efficiency, 1 week is great considering I live in Canada I have had problems find the paint I was looking for. I appreciate the great service I received recently....

  Review of 4/16/21, following an experience of 10/6/12 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  the perfect model. Hard to find model just got easier to find 1001. Thanks a lot.

  Review of 4/16/21, following an experience of 10/12/12 by A A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order