Customer reviews for 1001hobbies.com

Customer reviews

• 5 / 5

  

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  Order arrived on time. Package was perfect. Wonderful place for hard to find items. I highly recommend 1001 hobbies.

  Review of 10/6/21, following an experience of 9/2/21 by A A. *

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• 5 / 5

  

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  I had doubts about ordering from 1001 Hobbies from what I heard on online forums but I placed my order anyway. I received email confirmation of my order, when my item was shipped, when to expect my item, when it was out for delivery, and when it was delivered. I will be ordering again!

  Review of 10/4/21, following an experience of 8/21/21 by A A. *

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• 5 / 5

  

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  My order was shipped quickly and arrived in good shape.

  Review of 10/4/21, following an experience of 9/6/21 by A A. *

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• 5 / 5

  

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  Product is better than I expected.

  Review of 10/2/21, following an experience of 8/22/21 by A A. *

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• 5 / 5

  

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  the decal sheet from 101 hobbies was exactly what I wanted.

  Review of 10/2/21, following an experience of 9/10/21 by A A. *

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• 5 / 5

  

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  Product received as expected in a timely manner

  Review of 9/30/21, following an experience of 9/24/21 by A A. *

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• 4 / 5

  

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  This was a model made in the 1980's. The fact that it even exists is cool. It had some flaws from the factory, but I'm happy with it. Keep them coming.

  Review of 9/30/21, following an experience of 9/15/21 by A A. *

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• 5 / 5

  

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  Very good service and quick shipping.

  Review of 9/30/21, following an experience of 8/15/21 by A A. *

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• 5 / 5

  

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  No issues, product was great.

  Review of 9/29/21, following an experience of 8/18/21 by A A. *

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• 5 / 5

  

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  GOOD SERVICE

  Review of 9/28/21, following an experience of 9/16/21 by A A. *

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• 5 / 5

  

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  If you are not in a big hurry to get your items 1001 hobbies is a place you should know about! Good prices and selection.

  Review of 9/28/21, following an experience of 8/20/21 by A A. *

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• 5 / 5

  

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  Kept well informed of delivery process. Quality products delivered in a timely manor at a fair price.

  Review of 9/28/21, following an experience of 9/7/21 by A A. *

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• 5 / 5

  

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  Although I did not realize that 1001 Hobbies was located out of the United States, the service I received was equal to or superior to other hobby companies I have dealt with in the past. Keep up the good work.

  Review of 9/26/21, following an experience of 9/7/21 by A A. *

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• 3 / 5

  

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  Very mixed in this review. Ordered 4 items: Positive: Eduard prices great others fair Negative: part number error/description for ICM 72072. It’s I-16 type 18 and not 28 which is ICM 72073. Sorry didn’t receive described item. All 4 packages damaged with Italeri models box actually torn. Open and models themselves are okay. Received message after complaint and basically can return at shipping rate greater than cost of model.

  Review of 9/26/21, following an experience of 9/8/21 by A A. *

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• 5 / 5

  

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  First time ordering and I'll definitely will be ordering again in the future!!

  Review of 9/26/21, following an experience of 8/21/21 by A A. *

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• 4 / 5

  

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  It was fine. I only ordered a few paints, and they arrived relatively quickly.

  Review of 9/23/21, following an experience of 9/13/21 by A A. *

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• 3 / 5

  

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  It's bad enough it takes days to gather the items for shipping but then they sent the items in a box when an envelope would have sufficed.

  Review of 9/22/21, following an experience of 8/27/21 by A A. *

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• 5 / 5

  

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  I appreciated the shipping updates and package tracking feature. However, I found the tracking feature in French language difficult to follow (even though I would click on English translation much of the information was in French). My order was processed and received rather quickly given the pandemic difficulties. My package was received in excellent condition.

  Review of 9/22/21, following an experience of 8/31/21 by A A. *

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• 2 / 5

  

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  the 1/48 scale pilot I spent $21 on did not even fit in the 1/48 scale model I was building. At least they sent it quickly.

  Review of 9/22/21, following an experience of 9/5/21 by A A. *

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• 3 / 5

  

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  When I received my order, there was a heavy glue fumes smell coming from the mailing envelope. I found that the contact cement tube had leaked in the envelope. The tube was still probably 90% percent full but perhaps a more protective mailing container is called for when mailing such supplies.

  Review of 9/22/21, following an experience of 9/5/21 by A A. *

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• 5 / 5

  

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  Wow, having just received my U-Boat (With the see through interior [ AWESOME] ) sold through 1001 Hobbies I'm completely satisfied. They where prompt and professional, leaving me with a complete and pleasent experience. Thank you and am looking forward to more of the same.

  Review of 9/22/21, following an experience of 8/25/21 by A A. *

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• 5 / 5

  

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  Really nice parts,you guys ROCK!

  Review of 9/16/21, following an experience of 8/31/21 by A A. *

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• 5 / 5

  

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  Great!

  Review of 9/16/21, following an experience of 8/2/21 by A A. *

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• 1 / 5

  

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  I was shipped an empty box, I sent photos and this company has ignored me. Fraud.

  Review of 9/16/21, following an experience of 8/3/21 by A A. *

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• 5 / 5

  

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  Great service, good prices, fast shipping to the USA and well packed, I’ll be ordering more from them soon

  Review of 9/14/21, following an experience of 8/29/21 by A A. *

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• 4 / 5

  

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  I’ve only ordered Heller paints, which I like. In my first order, one was completely dried up, but the rest were fine. Web site is a little confusing, but overall, okay.

  Review of 9/14/21, following an experience of 7/6/21 by A A. *

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• 5 / 5

  

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  Good

  Review of 9/14/21, following an experience of 7/1/21 by A A. *

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• 5 / 5

  

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  Extremely smooth transaction and prompt delivery!

  Review of 9/13/21, following an experience of 8/29/21 by A A. *

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• 5 / 5

  

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  Really fast delivery and they are easy to reach if there’s a problem.

  Review of 9/12/21, following an experience of 8/4/21 by A A. *

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• 5 / 5

  

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  Great customer service, excellent communication, very prompt delivery for international customers!

  Review of 9/12/21, following an experience of 7/23/21 by A A. *

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• 5 / 5

  

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  Had what i wanted.

  Review of 9/10/21, following an experience of 8/20/21 by A A. *

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• 5 / 5

  

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  Perfect

  Review of 9/10/21, following an experience of 8/18/21 by A A. *

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• 4 / 5

  

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  delivery is long. Service is good. But cant change my log in password 1001 hobbies has not gotten back to me yet.

  Review of 9/9/21, following an experience of 7/29/21 by A A. *

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• 5 / 5

  

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  The product is perfect and the delivery was very reasonable considering the distance.

  Review of 9/5/21, following an experience of 8/14/21 by A A. *

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• 5 / 5

  

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  Great customer service. Kept me notified of the delivery status of my product the entire time. Postage was a bit high, but it was being sent from France to the U.S.

  Review of 9/3/21, following an experience of 7/17/21 by A A. *

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• 5 / 5

  

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  Delivered as promised! Good customer service.

  Review of 9/3/21, following an experience of 8/25/21 by A A. *

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• 5 / 5

  

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  Quick delivery ,good quality model only dislike is the customs and shipping costs.tends to make me think twice about ordering

  Review of 9/3/21, following an experience of 8/27/21 by A A. *

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• 5 / 5

  

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  excellent service ad fast delivery in a timely manner

  Review of 9/1/21, following an experience of 8/12/21 by A A. *

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• 4 / 5

  

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  Aurait du être excellent, mais un problème est suvenu avec les papiers à la douane ( j’ai du payer $26.00 )

  Review of 9/1/21, following an experience of 8/11/21 by A A. *

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• 1 / 5

  

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  The item I ordered was not what I received.

  Review of 9/1/21, following an experience of 8/11/21 by A A. *

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• 5 / 5

  

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  Great selection, competitive prices, speedy processing of orders and helpful updates of orders while in transit. Will definitely order from them again.

  Review of 8/29/21, following an experience of 8/19/21 by A A. *

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• 5 / 5

  

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  My order was placed and was received in a timely manner, (about two weeks). It was easily tracked and everything was intact with no issues.

  Review of 8/28/21, following an experience of 8/13/21 by A A. *

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• 5 / 5

  

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  Great service would buy from again

  Review of 8/25/21, following an experience of 7/17/21 by A A. *

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• 5 / 5

  

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  Great selection and service with fast international shipping. I will buy here again!

  Review of 8/25/21, following an experience of 8/3/21 by A A. *

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• 4 / 5

  

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  According to the website, my order was supposed to be shipped immediately. It did not ship for almost two weeks. Communications with 1001Hobbies was good and once the order did ship, they kept me updated on the status. While I did receive the order later then expected over two weeks, all other matters were satisfactory.

  Review of 8/25/21, following an experience of 8/1/21 by A A. *

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• 5 / 5

  

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  Good service

  Review of 8/25/21, following an experience of 8/1/21 by A A. *

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• 4 / 5

  

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  Product was great and communication with 1001hobbies was great too! Had some issues with the long distance shipping, but they were incredibly responsive.

  Review of 8/25/21, following an experience of 8/4/21 by A A. *

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• 5 / 5

  

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  Reasonable price, worth the money and effort put into the model

  Review of 8/25/21, following an experience of 7/20/21 by A A. *

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• 5 / 5

  

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  Took awhile...but showed up in good condition...was happy with it

  Review of 8/25/21, following an experience of 7/22/21 by A A. *

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• 1 / 5

  

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  Got a message that the order had arrived, come to find out it hasn’t. Very disappointed and cannot find any easy way for a refund

  Review of 8/25/21, following an experience of 7/16/21 by A A. *

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  Answer by 1001hobbies.com

  

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  Hello, Thank you for your comment. We apologize for this incident, we ask you to believe that this type of incident is not representative of the services and the quality of our offer. The customer service will get back to you as soon as possible. Sincerely, 1001hobbies

• 5 / 5

  

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  Very quick shipping

  Review of 8/25/21, following an experience of 7/24/21 by A A. *

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• 5 / 5

  

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  Great, perfect condition

  Review of 8/25/21, following an experience of 7/18/21 by A A. *

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• 5 / 5

  

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  The item was not easy to find over here and your price was comparable to other companies who sold the product but they were out of stock so I saw you had it in stock awesome service fast delivery service very happy with your store and product

  Review of 8/17/21, following an experience of 7/28/21 by A A. *

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• 4 / 5

  

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  Wish the website link for package tracking had an “English” translation option.

  Review of 8/16/21, following an experience of 6/29/21 by A A. *

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• 5 / 5

  

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  Great service, didn't expect such quick results from international shipping. A pleasant surprise. I am most satisfied. JT, USA

  Review of 8/15/21, following an experience of 7/29/21 by A A. *

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• 2 / 5

  

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  This transaction was really weird. The order was done via eBay. It took forever to arrive--3 weeks. I tracked it, and discovered that item was if I never bought it, AND it showed up $20 more! Very confusing. I actually thought I didn't REALLY order it! Then poof, it arrives on my doorstep days later, in a huge box! The item box was only 11 inches long and 3 inches tall. I could have fit at least 6 of those boxes (air to air missiles for F16 models) in that 1 huge box. No wonder the shipping charges were so high! I feel like I have been ripped off a little bit because of the shipping. Unfortunately, they were the only ones that carried this item so I'm not sure what I'm gonna do when I need item again for my special needs son of 30 years.

  Review of 8/14/21, following an experience of 7/23/21 by A A. *

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• 3 / 5

  

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  The Humbrol paints are fine, but the shipping speed and quality of container used leaves a lot to be desired. I ordered quite a few paints and they were just tossed into a slightly padded envelope with no additional protection. I am glad none of my paints broke or opened up in transit. Supplied tracking was in French and difficult to figure out. Took over two weeks to receive what I ordered. I am happy about getting the paint supplies I needed, but I will look for a different supplier for any future orders. Thanks anyway.

  Review of 8/14/21, following an experience of 7/28/21 by A A. *

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• 5 / 5

  

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  The craftsmanship is excellent and they have already taken their place on my display among the WWII aircrafts collection. Thank you very much for your great service.

  Review of 8/14/21, following an experience of 7/12/21 by A A. *

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• 2 / 5

  

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  On August 8th 2021.I received merchandise l have ordered. I have ordered romanian infantry and others .but romanian infantry is missing. Please ship the romanian infantry that is missing on your shipping cost. Thank you for your prompt attention,

  Review of 8/13/21, following an experience of 7/13/21 by A A. *

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• 5 / 5

  

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  Excellent selection if products and quick shipping to the U.S. Would buy again.

  Review of 8/12/21, following an experience of 7/29/21 by A A. *

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• 5 / 5

  

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  This is an excellent seller. I will most definitely purchase future items from them

  Review of 8/12/21, following an experience of 6/26/21 by A A. *

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• 5 / 5

  

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  I did receive my order. Everything arrived as expected. The box that my order was shipped in looked as though it was almost had a rough trip getting here. Nothing was damaged. 😊😊 Thanks, Erron H. Wichita, Ks

  Review of 8/11/21, following an experience of 7/1/21 by A A. *

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• 4 / 5

  

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  Selection of the Clever Paper models was extensive and the prices were excellent. The box for shipping, tho', was larger than needed for the goods and the paper that should have cushioned the products wasn't used efficiently; it didn't really "cushion" anything. No damage, tho'.

  Review of 8/11/21, following an experience of 8/3/21 by A A. *

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• 5 / 5

  

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  Real time inventory, great communications, fast delivery. Great service. I keep coming back.

  Review of 8/10/21, following an experience of 7/26/21 by A A. *

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• 3 / 5

  

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  delivery seems longer then average. Good point can produce the priduct your want but at a price.

  Review of 8/10/21, following an experience of 7/5/21 by A A. *

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• 5 / 5

  

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  Always quick and easy ordering. Never an issue with delivery, even here to the U.S.

  Review of 8/8/21, following an experience of 6/30/21 by A A. *

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• 5 / 5

  

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  Prices are fair and shipping was quick & reasonable considering they are overseas. Recommended.

  Review of 8/8/21, following an experience of 7/20/21 by A A. *

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• 5 / 5

  

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  The website is easy to use and there are an abundance of products. No problems with delivery.

  Review of 8/8/21, following an experience of 6/30/21 by A A. *

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• 5 / 5

  

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  GREAT SERVICE, WOULD RECOMEND THIS HOBBY SHOP TO ANYONE.

  Review of 8/7/21, following an experience of 6/28/21 by A A. *

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• 5 / 5

  

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  Excellent service, can recommend to others.

  Review of 8/6/21, following an experience of 7/19/21 by A A. *

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• 5 / 5

  

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  1001 always gets my orders correct

  Review of 8/6/21, following an experience of 7/3/21 by A A. *

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• 3 / 5

  

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  It was frustrating to wait three weeks for my small purchase of paints. No models, no glues, nothing but paints. I guess one should expect some time lag for items purchased from Europe but next time I'll look domestically.

  Review of 8/2/21, following an experience of 7/11/21 by A A. *

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• 5 / 5

  

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  Great products, they had stuff I couldn't find in the U.S. Took longer than normal but it's coming from overseas so it was expected to .

  Review of 8/2/21, following an experience of 7/13/21 by A A. *

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• 5 / 5

  

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  Very good service.

  Review of 7/31/21, following an experience of 6/23/21 by A A. *

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• 5 / 5

  

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  The items I ordered, were what I wanted. No problems. I like them. and will order again. Bobby

  Review of 7/31/21, following an experience of 6/10/21 by A A. *

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• 3 / 5

  

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  Delivery took a lot longer than advertised.

  Review of 7/30/21, following an experience of 7/15/21 by A A. *

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• 5 / 5

  

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  All good

  Review of 7/29/21, following an experience of 6/11/21 by A A. *

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• 5 / 5

  

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  Very pleased with the quality of service and updates on the purchase from point of purchase to mailing and finally delivery of the package.

  Review of 7/27/21, following an experience of 7/9/21 by A A. *

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• 5 / 5

  

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  Fair pricing, FAST shipping, EXCELLENT communication. Terrific outfit to do business with! THANKS!

  Review of 7/25/21, following an experience of 6/27/21 by A A. *

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• 5 / 5

  

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  Excelent service & good quality of your products

  Review of 7/25/21, following an experience of 6/24/21 by A A. *

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• 5 / 5

  

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  excellent service. fast shipping.

  Review of 7/25/21, following an experience of 7/3/21 by A A. *

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• 5 / 5

  

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  I was impressed with the quality of the service, particularly the ease of finding what I was looking for on the website, and the relative simplicity of ordering and checking out. I was also impressed, if not simply surprised, by the speed of delivery; the item arrived very quickly from overseas. Packaging was excellent, and communication from and with the seller was excellent. I was informed at every step of the purchase-shipping-delivery process where my item/package was. It does not get much better than this.

  Review of 7/24/21, following an experience of 7/8/21 by A A. *

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• 5 / 5

  

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  Site is easy to navigate and have a great choice of products. Received my orders in a timely manner even though it was shipped overseas.

  Review of 7/22/21, following an experience of 7/7/21 by A A. *

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• 5 / 5

  

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  Fast shippment across the pond to the USA. A great tracking system.

  Review of 7/22/21, following an experience of 6/26/21 by A A. *

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• 3 / 5

  

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  I actually had two of the same items ordered from them. They were shipped separately by 1001 hobbies. The first package was fine. The second arrived damaged with the items box partially crushed. Be aware that they are shipping from France, not Michigan.

  Review of 7/22/21, following an experience of 6/25/21 by A A. *

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• 5 / 5

  

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  Quick delivery to the US! Plenty of inventory! Great prices!

  Review of 7/22/21, following an experience of 5/31/21 by A A. *

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• 5 / 5

  

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  Will be using them again in the future.

  Review of 7/20/21, following an experience of 6/6/21 by A A. *

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• 5 / 5

  

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  I was highly impressed. Thank you.

  Review of 7/20/21, following an experience of 6/18/21 by A A. *

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• 5 / 5

  

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  Excellent service and delivery. Shipped and arrived as advertised !!

  Review of 7/20/21, following an experience of 6/23/21 by A A. *

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• 5 / 5

  

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  Oh, I'd have to say they did well considering they shipped from Paris to about 120 miles due west of Chicago. They were very good on keeping me informed, I'll have to say that. I wouldn't hesitate to order from them again!

  Review of 7/17/21, following an experience of 6/27/21 by A A. *

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• 5 / 5

  

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  Got my paint and models I ordered in a timely manner with updates on my order’s progress as it was shipped. Total satisfaction.

  Review of 7/17/21, following an experience of 6/24/21 by A A. *

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• 5 / 5

  

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  Good service. Has hard to find colors!

  Review of 7/17/21, following an experience of 6/29/21 by A A. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 7/15/21, following an experience of 6/25/21 by A A. *

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• 5 / 5

  

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  Excellent and fast ship to the US

  Review of 7/14/21, following an experience of 6/22/21 by A A. *

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• 5 / 5

  

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  The product was exactly what I asked for and delivered in a timely manner. I will use this company again.

  Review of 7/14/21, following an experience of 6/7/21 by A A. *

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• 5 / 5

  

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  1001 hobbies allows me to get products I cant get anywere else

  Review of 7/13/21, following an experience of 7/1/21 by A A. *

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• 5 / 5

  

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  Good service and a good selection of paint in stock!

  Review of 7/12/21, following an experience of 7/3/21 by A A. *

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• 5 / 5

  

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  1001 Hobbies is a bit pricy, but they always seem to have that hard-to-find item that completes my project. They have great customer service and are sure to keep me informed of anything out of the ordinary so I don't get surprised (in a bad way).

  Review of 7/11/21, following an experience of 6/21/21 by A A. *

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• 5 / 5

  

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  This seller is outstanding. I had a problem with a purchase that I made, and they were very patient and understanding, and worked with me through the problem to insure that I received the products that I ordered. I will definitely continue to conduct business with them.

  Review of 7/11/21, following an experience of 6/8/21 by A A. *

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• 5 / 5

  

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  Easy to track and deal with a company far from the usa

  Review of 7/11/21, following an experience of 6/1/21 by A A. *

  *Pseudonymized data at the request of the author

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