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Review Summary
Kaiser Willys is praised for its excellent products, ease of ordering, and knowledgeable staff, making it a reliable source for parts.
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A. A.
May 20, 2024
Verified reviewThey are extremely knowledgeable, have fantastic customer service, and their quality is second to none. Nothing more than that is necessary. Buy with confidence.
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A. A.
May 20, 2024
Verified reviewthey have everything you need for your Willys
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A. A.
May 18, 2024
Verified reviewDelivered correctly and quickly.
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A. A.
May 18, 2024
Verified reviewOnly thing I have an issue with it seems like order time to ship could be a bit better.
Reply from Kaiserwillys.com
We try to ship all orders within a business day. If you ever have an issue just let us know. We are happy to help out. Thanks!
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A. A.
May 18, 2024
Verified reviewThey always have what I am looking for and ship it immediately. Prices are fair and product descriptions are accurate.
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A. A.
May 18, 2024
Verified reviewSo much more to Buy. So much more fun restoring my 46 Cj2a Thank you, Oscar
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A. A.
May 18, 2024
Verified reviewThe layout of the site makes it very easy to find the parts you are needing, the shipping and delivery has been mostly very good. I have been very content with the overall quality of the products being offered at KW.I have also had very good interacts with the support people,Mike and the rest with any problems I may encounter with parts or shipping. I have been using KW for my Willys parts for several years and have been quite happy with all their service. I would and have recommended KW to anyone. Monty C
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A. A.
May 18, 2024
Verified reviewKaiserwillys has a great stock of jeep parts. The website is easy to use. I have been having bad timing with getting the 10% discount using the promo code. The email with the promo code always shows up after I place an order. But returns and order correction have alway been easy. Thanks Mike!!
Reply from Kaiserwillys.com
If you ever need a discount on an order just call us toll free and we can try to help out. Hopefully we can get you give us a 5 star review. We are always happy to help.
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A. A.
May 18, 2024
Verified reviewExelent profesional service
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A. A.
May 18, 2024
Verified reviewOrdered a M38A1 front engine cover gasket. It was paper instead of cork and I thought the description should mention that. Also, nearly impossible to change the frot cover gasket without replacing the oil pan gasket with it, (Maybe should mention that also). One more thing, the gasket was ripped 3/4 across. You did offer to replace it but I told you I can work with it. I used it and it worked fine. Your prices are too high but still it's a pleasure to do business with you.
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A. A.
May 18, 2024
Verified reviewThe Website is easy to use, fair prices, fast shipping.
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A. A.
May 18, 2024
Verified reviewCustomer service is great. Had parts that didn't last.
Reply from Kaiserwillys.com
If you ever have an issue with something please reach out to us. We reply to all emails same business day and are here toll free. We will fix you up. Thanks!
Reply from A. A.
I do, you replace them. But had to change the parts that didn’t last. Just don’t have time to do things twice.
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A. A.
May 18, 2024
Verified reviewGrate customer service
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A. A.
May 18, 2024
Verified reviewThe part I ordered was exactly what I needed. Good quality, and fast shipping.
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A. A.
May 17, 2024
Verified reviewQuality parts, excellent customer service!!
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A. A.
May 17, 2024
Verified reviewIn some areas excellent: such as online catalog, online forum, instructional video and order placement but in other areas poor; such as receiving the correct part ordered and core exchange policies and high prices. Examples: I never get the correct points that I order, I never get the correct 24V gauges that I order. Core charges and associated part delivery delays are excessive compared to the competition. I have spent probably 7k in orders with KaiserWillys but my last order for over 1k went to another vendor who ships same day and gets the core from me after receipt of the new part. They are also $300 cheaper for that part.
Reply from Kaiserwillys.com
We are always happy to help. If a part is $300 cheaper than ours - its not the same part I promise apples to apples. There are big differences in NOS, USA made and original reproduction parts from different sources. On distributor rebuilds we have the proper points for a 24 volt distributor. Maybe something was changed inside your housing. Please send us photos we are happy to help out. 24 volt gauges there are different versions we offer. I see you ordered one style online. Email us photos of what you have on your jeep so we can help you match it. The wrong one online may have been ordered. We are happy to help out. I see you have placed dozens of orders with us for several years. We always try to help our customers out. Most our orders ship within a business day. I promise - if another company like us shipped same day it's because they are not very busy. We try our best, sorry if anything was ever shipped in error to you. We always make things right. Hopefully you will reconsider your review given all our history together.
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A. A.
May 17, 2024
Verified reviewExcellent service
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A. A.
May 17, 2024
Verified reviewGreat service
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A. A.
May 17, 2024
Verified reviewExcellent service again and all way helpful
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A. A.
May 17, 2024
Spontaneous reviewYou have SOME parts,I'll give you that. 1) no customer reviews of your products. 2) website is not easy to navigate, slow loading. 3) left an question that other customers would probably ask,you didn't like it,so you never posted it. 4) your site,and my previous points up above,has pushed me to do business with Paul Berry at Willys America. He has high prices,but excellent quality. I'm glad you're in business for our community, but I'll continue to buy from WA and jeepster man when I need something. * p.s. oh,I do like your catalog for the information and pictures Consider this constructive criticism
Reply from Kaiserwillys.com
Thank you for the feedback! Outside of your points above, do you feel we have done a good job in providing you with the service and parts you need? We do welcome any specific feedback you could share about any issues you have navigating the website, so please feel free to provide examples of any pain points you have had, and I can share that with our web development team for review! Also, can you give me more information about the question you tried to post? I'm not sure what happened there, but would be glad to look into it for you, and at the least, see if we can't answer that for you directly? Thank you in advance!
Reply from A. A.
I think my points outlined exactly what I meant to say. I sent in a question regarding a fan shroud I bought and there was never a response. I can't help you with anything after that. You should have customer reviews though on the specific items
Reply from Kaiserwillys.com
Thank you for the suggestions - I will be glad to share those with the team. Let us know if there is anything else we can do for you.
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