Customer reviews for willoughbys.com

3.4 / 5

Calculated from 166 reviews obtained over the last 12 months

10934 reviews since 31/03/2020

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Information willoughbys.com

  • Company

    Willoughby's Photo Emporium

  • Description

    Willoughby’s Photo Emporium stands as a premier destination for cameras, imaging technology, and professional photo services. With an extensive range of digital and film equipment, lenses, and accessories, the store caters to both seasoned photographers and enthusiastic hobbyists alike. Beyond retail, Willoughby’s offers expert repair work, film development, and high-quality printing solutions—providing complete support at every stage of the photographic journey. Renowned for its integrity, reliability, and unwavering dedication to customer satisfaction, Willoughby’s has earned its reputation as a trusted name in the industry. By combining time-honored craftsmanship with cutting-edge innovation, the emporium continues to help customers capture and preserve life’s most meaningful moments.

  • Address

    15 West 36th Street 10018 New York

  • Website

    https://www.willoughbys.com

  • Category

    Hifi, photos and videos

Contact Willoughby's Photo Emporium

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Customer reviews

  • 5 / 5
    Edit Flag

    The Sony HDR-CX405 is an exception value. I am extremely happy with the camcorder and the people at Willoughby's Cameras. I still had some question, so, before I made the purchase, I contacted Willoughby's Cameras. I spoke to a real person who knew what they were talking about. I ordered this camcorder immediately after that conversation This one won't break the bank and I recommend it. Willoughby's Cameras is a great place to deal with. I recommend them as well.end

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Willoughby's Cameras is the Place, there's None Better !! I highly recommend Willoughby's Cameras. Why? Simple.Professional or Amateur, Willoughby's Cameras is the place to buy from. Their support staff are great at helping you make a purchase decision, their customer service is unparalleled, and their return policy is designed with you the buyer in mind. Thank you Willoughby's Cameras and keep up the great work!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    The coolest camera shop in New York& USA! Some really impressive stock and friendly staff.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Recently ordered a new Lensbaby pancake 16mm. Great Service; very helpful and efficient staff, prompt delivery. First Class Company to deal with.

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  • 5 / 5
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    Fantastic Service I ordered my Sony A7R V camera online yesterday afternoon and it arrived today, what absolutely brilliant service, was easy and simple. Fantastic

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  • 5 / 5
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    my go to camera shop

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great Product One more quality product from Manfrotto. I like the Manfrotto products easy to use and convenient and also compact. The price also very good. I proudly recommend this product.

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  • 3 / 5
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    Lack of diversity/no illustrations Overall I really do love Willoughby's camera inventory but there weren't a lot of options in the filters/polarizers and a lot of them weren't described in depth on what they were/weren't compatible with, just the size or type of filter.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    A rare photographer's candy shop with an Aladdin's cave of stock. Really brilliant place! Humongous outlet packed to the rafters with amazing digital and film cameras of all flavors. Highly recommend popping in even if its just for a peep and some sound advice!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Fuji 1.4x teleconverter Just received my 1.4x in post. Such fast delivery and well packaged. Staff always very helpful.

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  • 5 / 5
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    Wanted more powerful lens for my camera. I am not very knowledgeable photography wise. I was given lots of advice and served with smile.

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  • 5 / 5
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    First of all, I want to say, that shipping & handling was very fast and accurate. Really fast turnaround, lens arrived the next day exactly as described. I’m really pleased with the purchase and have absolutely no hesitation in recommending Willoughby's Cameras

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  • 5 / 5
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    The shop owner is super knowledgeable about cameras and camera history and he was very patient and willing to answer any questions I had. I came in looking for a camera lens for my film camera and he made sure to let me try out multiple different lenses to really get a feeling for which one would suit me best. He also offered me grapes the first time I visited the shop which I thought was humorous/sharp-witted. So far the lens I purchased seems like just what I was looking for and I can't wait to see my pictures!

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  • 5 / 5
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    I did a bit of research before choosing an Underwater camera - these days a big purchase needs a bit of consideration! Willoughby's camera offered a very competitive price. They replied promptly to my queries so I felt able to make an informed choice. Very happy with the service I received and would happily recommend them to others.

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  • 5 / 5
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    I discovered this excellent company last week. I requested advice and received it quickly before buying a Sigma 35mm f/1.4 lens and it was exactly what I expected, a very nice lens for the money. Thank you Willoughby's for easy and fast shipping! Looking forward to purchasing more gear for my photo & video needs!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Purchased a 5dMKII for photo/video. Have been using since they first came out, so glad I was still able to get one from Willoughby's Cameras, hard to find since they have been discontinued. I am happy with this purchase as I have been with all my Willoughby's Cameras purchases. Nothing but rave reviews for the Willoughby's Cameras family!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    The whole process from looking at the specs for different DSLRs to placing my order was great. Immediate confirmation of order and dispatch a very short time after the order was placed. Delivery was spot on and since I’ve received my camera it’s been just amazing. Would not hesitate to return when the need arises. Thank you so much for the wonderful service.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Really happy with the delivery and camera quality Everything happened exactly as they said it would and the camera was exactly what they said it would be. Their communication was really good and they offer excellent value for money. I'll definitely be buying from them again.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Stellar piece of equipment Great camera at a great price. Thank you Willoughby's Cameras. Super fast shipping even close to Christmas. My wife was super surprised. This is a great camera for someone starting out as it has more than you need but still has enough you can grow into it.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Excellent Camera This is a great camera, excellent image quality. This unit is very similar to other Nikon cameras I've owned and is exactly the quality I would expect from Nikon. The customer service at Willoughby's Cameras was excellent as well.

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  • 5 / 5
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    As a newbie to buying lighting gear, Willoughby's Cameras provided me with the comfort of excellent advice over the phone, backing up the research I'd done. Their systems were slick, the response time to deliver was exceptional and their pricing was spot on. I would thoroughly recommend using them.

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  • 5 / 5
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    Willoughby's camera is my first choice for cameras and equipment. Good prices, good inventory in stock, preorders seem to get filled first, and fast shipping always. Luke was polite, personable and knowledgeable. Fair prices for the camera presented. They are top on my list for their customer service and fair deals.. Great handling from review, shipping and payment. They have a customer for life in me.

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  • 5 / 5
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    Very impressive, well-stacked camera store, including film-industry-specific equipment. Not pushy and took the time to answer all of our questions which increased our overall purchase because we felt comfortable that jack was genuinely honest. Thanks for a great experience Jack, highly recommend! Will be returning for lens and a tripod very soon!

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  • 5 / 5
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    This is had to be one of the best camera store in the US. Great stuff, good price and amazing advice. We traveled from Delaware and it was worth the trip.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great camera! Great camera. Easy to use. Intuitive layout. Versatile.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Excellent communication with Seller! Would definitely buy from again!

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  • 5 / 5
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    Product was what was described and delivery acceptable

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  • 3 / 5
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    Very good service. Had a few questions and all were answered promptly. Delivery took 9 days but saved at least 30% when compared to any dealers in New York. Overall a good experience and thanks to Jack for keeping me informed what was going on and judging from my experience this time would use Willoughby's again.

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  • 4 / 5
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    The communication was very good very helpful. I bought a camera which arrived quickly and in great condition. From the time I opened the box, the camera has blown me away. I didn't know what to expect from it, but I couldn't be more pleased with it. It just works really well. Hats off Willoughby's camera.

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  • 5 / 5
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    Brilliant service!

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  • 5 / 5
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    I just wanted to say a massive thank you for your fantastic service this week. We needed a baseplate for a camera operator in S. Dakota delivered by the following morning and you made it happen - many thanks!

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  • 5 / 5
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    I bought my Sony ZV-10 from here with Rachel Goodwin amazing help! She helped me find the best used camera for a very good price and was very clear on its condition and I felt reassured that I could bring the camera in if there were any teething issues. Been using the camera since 2022 and had no troubles — loving it so far!

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  • 5 / 5
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    Good customer support and original product

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  • 4 / 5
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    I had my doubts about using Willoughby's camera but I shouldn't have. The service was excellent. The response time for queries was very impressive and the salesperson was equally impressive and to the point. The camera itself was excellent and very well packaged and delivered.

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  • 5 / 5
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    Willoughby's camera is my first choice for cameras and equipment. Good prices, good inventory in stock, preorders seem to get filled first, and fast shipping always. Luke was polite, personable and knowledgeable. Fair prices for the camera presented. They are top on my list for their customer service and fair deals.. Great handling from review, shipping and payment. They have a customer for life in me.

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  • 5 / 5
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    I bought a lens that I'm taking on an international trip and it came in one day. I couldn't believe how quickly it shipped and it was wrapped very carefully to ensure it was safe during shipment and customer service was fantastic. I will definitely be buying more from them.

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  • 5 / 5
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    I was skeptical when I saw how much the Canon EF 70-300mm f/4-5.6 lens was but it arrived really quickly and was exactly as described, Decided to snap some scenery pictures around my swimming pool to take for a test drive, and the clarity of this lens is phenomenal!! The color contrast and focus is superb compared to my old lenses. I am already excited to do more with it in the days and weeks to come, as well as doing action shots testing focus and zoom capabilities in the near future. Will always buy from Willoughby's Camera when I can.

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  • 5 / 5
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    Quick response, very good and competitive prices. I Ordered a Sony a7 IV camera on Sunday and already received it on Friday, Securely packed and in perfect working order. Been using it for a few days now, and I am so pleased with it. Super happy with my purchase.

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  • 4 / 5
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    I had my doubts about using Willoughby's camera but I shouldn't have. The service was excellent. The response time for queries was very impressive and the salesperson was equally impressive and to the point. The camera itself was excellent and very well packaged and delivered.

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  • 5 / 5
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    Greg was great today. He helped immensely with our newly purchased.

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  • 5 / 5
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    I bought Lumix GH5 and lens and Jimmy was such a nice dude. I will definitely come back again.

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  • 5 / 5
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    Excellent kit for photography Things the are great about it you get a good camera, lens and other accessories very useful

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  • 5 / 5
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    As always, Willoughby's camera has provided me with top shelf service. Rapid shipping, properly packaged to ensure my gear arrived exactly as they shipped it. This is not my first purchase, and certainly will not be my last.

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  • 5 / 5
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    Visited this store yesterday and received the loveliest service from Greg, I don’t know anything about cameras but he explained the concepts to me and gave me the best advice. Most amazing customer service I’ve ever received!!!

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  • 5 / 5
    Edit Flag

    Very impressive, well-stacked camera store, including film-industry-specific equipment. Not pushy and took the time to answer all of our questions which increased our overall purchase because we felt comfortable that Ian was genuinely honest. Thanks for a great experience Ian, highly recommend! Will be returning for lighting and a tripod very soon!

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  • 5 / 5
    Edit Flag

    Love this shop. I always go here first for anything I need because the amount of care they put into everything. They obviously really understand all their products and have a passion for figuring out the latest interesting equipment. When I've had equipment issues in the past they've also been great at contacting the manufacturer for me and sorting it out. Definitely recommend

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  • 5 / 5
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    Willoughby's has the largest choice of camera bodies, lenses and equipment, not forgetting bundle packages available, through to the tracking service and availability, Willoughby's Cameras' was an easy experience and certainly makes this company one to recommend. It has to be a first to check out if you are looking for a variety.

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  • 3 / 5
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    My parcel was shipped to the wrong address. So I did get my order in the end, but I would not trust this company again.

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  • 5 / 5
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    Great experience Bought an EOS 90D, ordered online and the process was easy. Managed to get a discount as well. Delivery came bang on time with plenty of shipping updates. Great communication with canon.

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  • 2 / 5
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    Nightmare dealing with customer service. Took maybe 4-5 phone calls chasing them and only when i threatened to get a refund through my bank, they actually refunded the money. Cheap prices but a risk if anything goes wrong, it'll be a headache for you!

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  • 5 / 5
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    Two thumbs up Package was very well wrapped and it arrived in a timely manner , well done

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  • 3 / 5
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    While Willoughby's Cameras has the largest variety (& # of used DSLRs), their order tracking sux. They should be more like Ebay in that regard

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  • 5 / 5
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    Best company Their customer service is the best. They answer quickly, are very helpful. Had a problem with a printer, they arranged for it to be repaired under 2 year warranty right away. Could not be more helpful.

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  • 4 / 5
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    Bought a camera and adapter during the black friday promotion. Goods arrived 4 days later. Their system took a while to update but got the goods with the advertised timeframe

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  • 5 / 5
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    Fantastic response / delivery service I ordered a camera very late in the day (midnight!) and received the item (well packaged) essentially the following day before noon. [ie Ordered Monday midnight - received Wednesday before mid-day] In my book that takes some beating! The price of the camera was also the most competitive. The online feedback (through 'My Account') was also spot on. All I now have to do is read the operating guide - which will not be as quick.

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  • 4 / 5
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    The first camera Willoughby's Cameras sent had dust on the lens or sensor causing a blemish on each image. Normally you would just clean but the camera is sealed. So without issue I returned the camera (Willoughby's Cameras did all the admin) and within a couple of weeks I’d received a new one and I was up and running.

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  • 5 / 5
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    Willoughby's Cameras technical help line was superb! I had to call Willoughby's Cameras technical advice number as I could not get my printer to work, after the installation of a new router. I could not have asked for better service from the engineer I spoke to (in NY, but with perfect service). He was patient, resourceful, knowledgeable and solved my problem - even though it took over an hour. First class service- I really appreciate the help I had.

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  • 5 / 5
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    From beginning to end my camera purchase was 5* My order arrived quickly. I had a few questions pre delivery and the staff were very friendly, knowledgeable and professional. Camera arrived quickly and was well packaged. I wouldn’t hesitate - any future camera purchases will be made from Willoughby's Camera

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  • 5 / 5
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    Excellent, excellent, excellent. Wanted to order a Nikon D850 DSLR from Willoughby's Cameras, NYC charges very reasonable prices for a product that would probably cost as much from a Grey Import company and customs & excise combined. Very fast shipping, no faffing about. Very pleased, have recommended to other photographers already. Thank you, I will definitely be back.

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  • 5 / 5
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    Nikon P1000A with Extras Camera arrived only 1 day after ordered previous lunchtime.. Very impressed with your service & lovely helpful lady who took my order.. Many Thanks just got to figure out how to use it 😊

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  • 5 / 5
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    Top quality product and really fast shipping,

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  • 5 / 5
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    Brilliant, first class service. Stop looking at the cheapest!!! When I started looking for my latest camera, I found a number of similar priced websites. I emailed a few, only Willoughby's Cameras bothered to reply. Which speaks volumes in my opinion, should anything happen in the future, you know there's someone at the other end waiting to help. Make no mistake, this company is first class, in terms of price, delivery promise and excellent communications. AAA

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  • 5 / 5
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    Prompt delivery and it is exactly what it says it is. The second time I have bought a new camera from Willoughby's and would happily do so again

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  • 5 / 5
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    Very helpful and friendly staff.

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  • 5 / 5
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    Made two purchases in a short time, a 10 year old Pentax k70 and an even older Sigma 10-20mm zoom. Both in excellent condition and reasonably priced. There's some excellent second-hand gear around these days. It's worth looking at Willoughby's stock.

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  • 5 / 5
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    The 2 people I talked to were both knowledgeable and helpful. I was happy with the new camera

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  • 5 / 5
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    Next day delivery fantastic and a reasonable price. I also know my kit is being supplied by a reputable company.

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  • 5 / 5
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    Belfast staff extremely helpful The 5 stars is for the Willoughby's store only. I called in yesterday after trying and failing to contact the web customer service. I spoke with Jimmy about the camera I was looking for. He was help knowledgeable, went through the pros and cons and put no pressure on me. However the camera was not in stock and even though I was offered a backorder I needed it for flying out today. While I wasn't able to get what I wanted the store and staff were a great experience and I will be back.

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  • 5 / 5
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    Competitively priced item with fast service. Delivered in two days. Great!

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  • 5 / 5
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    Very good customer service with exact time of arrival of product l. Also, the staff explained to me every details and answered all my questions in relation to the product, customer service aftercare and other options.

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  • 5 / 5
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    I have bought several items from Willoughby's camera & the service has always been excellent with very good prices. When I have phoned for help/advice I always am pleased with the result. With my latest purchase they arranged delivery to suit my return from holiday & the lens arrived exactly as promised. I value this company and will continue to be a repeat customer.

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  • 5 / 5
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    Order confirmation number and tracking details arrived fast .I ordered my new lens and it arrived on Wednesday by courier, very efficient. The price I paid for the lens was very competitive and less than many other sources. They kept me informed throughout the process, and payment was very easy using PayPal. I have used this company in the past and I would have no hesitation in using them in the future.

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  • 5 / 5
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    I bought a used Cannon 90D and a new lens. Both items arrived within the stated delivery time. The camera came boxed with charger, manuals and strap as expected from a new item. The camera appears as new. I'm very pleased with my purchase and a great service from Willoughby's Camera.

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  • 5 / 5
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    This company was recommended to me and I have no hesitation recommending them to others. Not only did I save hundreds of dollars on my 18-35mm but also the service I received was exemplary. I do not regret my purchase at all!

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  • 5 / 5
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    I received my new Nikon D7500 camera today and I am very happy with the service I received from Willoughby's cameras. The camera is in superb condition and arrived much quicker than expected. The customer service received was exceptional and I cannot thank the company enough for such a competitively priced. Highly recommend them to anyone.

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  • 5 / 5
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    Ordered a Nikon D750 camera. Arrived as stated on their email confirmation within 4 working days. Collected direct from FedEx yesterday. Very happy with the product and excellent customer service from Jack. Will check their website regularly in the future as prices very competitive.

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  • 5 / 5
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    Excellent service, very pleasant to deal with over the phone, transaction was quick and efficient, my lens arrived on the date promised. I will definitely deal with Willoughby's camera again and wouldn't hesitate to recommend to others, great prices too!

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  • 5 / 5
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    Quality products, and quick service and shipping!!!! I love Willoughby's camera for purchasing all of my photography equipment. The website is easy to use, and the prices are competitive. The customer service is great for finding out additional information and for making the proper suggestions. Thank you

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  • 4 / 5
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    I have no hesitation in highly recommending Willoughby's cameras. Their customer service from start to finish was excellent along with their prices. My purchased cameras arrived on time and were packaged so well.

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  • 5 / 5
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    I found the company online and decided to take a chance with them and I don't regret it at all ! I ordered my Nikon D750 camera I paid securely, received confirmations Communications, emails answered promptly, politely and accurately. My camera arrived in perfect condition (original with original packaging) and within the estimated delivery time Great buying experience, I will be shopping here again.

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  • 5 / 5
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    Was skeptical at first due to unusually competitive prices. After making enquiries all I got was positive feedback so placed my order after a short telephone call to them. My new Canon 90D and accessories arrived by FedEx today. All items just as described, well packed and a 3 year warranty as requested. I will be using them again without any hesitation.

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  • 5 / 5
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    Willoughby's camera are fantastic. I ordered my new camera, 2 telephoto lenses and accessories on Thursday afternoon, and they arrived in perfect condition on On Monday. Excellent customer service, both before and after sale, to help me make the right choice and keep me informed of where my order was. Turnaround was much faster than I had expected. Prices cannot be beaten, either. I will definitely be buying from these guys again - thank you

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  • 5 / 5
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    Canon C300 III This is an exceptional video camera. While the photography of this mirrorless camera is too notch, it's the video that reigns supreme. This camera has exceeded my expectations in every way. It's a powerful tool for everyday use. Willoughby's Cameras is my go to place for advice and purchases for canon equipment! These guys are extremely helpful and their service is second to none.

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  • 5 / 5
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    Recently purchased a Sony a7R IVA and FE 16-35mm f/2.8 GM lens as a bundle deal. Willoughby's Cameras' offered great advice over the phone for my requirements, items were the best price I could find and the delivery was very fast. In summary a great company to deal with and would thoroughly recommend them.

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  • 5 / 5
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    Great quality creative lens filters and fast shipping. Would definitely buy from Willoughby's Cameras again!

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  • 4 / 5
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    Great little shop with a good selection of camera gear. Friendly staff too

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  • 5 / 5
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    Nikon Z9 Mirrorless Camera! Thanks Willoughby's Cameras for your great service when I placed the order for the z9. There was a wait for it but Willoughby's Cameras kept in touch with me throughout the process letting me know any updates on its delivery. My patience was rewarded and I happy I chose to wait for the z9 instead of going for the a7iv right away.

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  • 5 / 5
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    Excellent service Ordered a Canon EOS R5 which arrived within 36 hours. Very happy.

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  • 5 / 5
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    Great Flash on a budget For all family need and all parties you cannot go wrong with this flash for your Lumix cameras

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  • 5 / 5
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    I bought a pre-owned Red Komodo 6k, working without issues. Dependable and it works as advertised. Staff are very warm and friendly. They also have a wealth of knowledge and experience. Will definitely continue to use and recommend to others.

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  • 5 / 5
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    Great price and very good customer service! I recently bought a used Canon EOS-1D Mark II which came with DCK-E1 AC Adapter only and Greg (the shop assistant) went above and beyond to find me the DC Coupler Kit. Greg has been very friendly and at the same time very professional showing a great deal of knowledge about Canon SLRs.

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  • 5 / 5
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    I am very satisfied with your service. My Fuji XS-10 camera arrived in a timely manner considering I am in Vancouver and therefore outside US. I did have to pay extra for delivery but it was worth it to get the accompanying Fuji XF 18-55mm f/2.8-4 R LM OIS lens that I really wanted. Thank you from a happy customer.

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  • 5 / 5
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    Sigma DG DN 105mm f2.8 macro lens Best price on what I wanted and super fast shipping. Cannot ask for more!

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  • 3 / 5
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    Excellent product but the packaging was poor and I was relieved that everything was still contained within it.

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  • 5 / 5
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    I am a first time buyer and found that Willoughby's Cameras' was a great place to start! they boast a wealth of experience and knowledge with the various cameras they sell. There is a homely feel about the place even though you are surrounded by most camera brands! After an initial purchase and a rather humorous email exchange I was able to get a full refund and purchase the camera that I actually preferred (FUJIFILM X-H2S camera) with no hassle from the team and despite my attempts at negotiation and hesitate they were all very patient! Love the camera! Thanks guys! look forward to coming back as I continue to develop this hobby.

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  • 5 / 5
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    I bought a Nikon D5300 from Willoughby's Cameras, beautiful camera but I found it a little heavy on first day out photographing eagles, gave Jimmy a call and he agreed to exchange the camera for something lighter, I settled on a Nikon D5600. Brilliant, no hassle service which enabled me to get me exactly what i wanted.

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  • 5 / 5
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    Excellent processing speed. The Pelican 1450 cases are fantastic and at a great price!

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  • 5 / 5
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    Flawless Transaction Good price on the Think Tank sling bag and was shipped quickly to my residence in Richmond. Excellent experience, wouldn't hesitate to purchase from them again.

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  • 5 / 5
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    Brilliant experience with Willoughby's Cameras. Receive my new lens in good time and it was as described

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  • 5 / 5
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    Very efficient and friendly. Highly recommend for very easy online transactions

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Reviews displayed in chronological order