Customer reviews for willoughbys.com

3.4 / 5

Calculated from 166 reviews obtained over the last 12 months

10934 reviews since 31/03/2020

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Information willoughbys.com

  • Company

    Willoughby's Photo Emporium

  • Description

    Willoughby’s Photo Emporium stands as a premier destination for cameras, imaging technology, and professional photo services. With an extensive range of digital and film equipment, lenses, and accessories, the store caters to both seasoned photographers and enthusiastic hobbyists alike. Beyond retail, Willoughby’s offers expert repair work, film development, and high-quality printing solutions—providing complete support at every stage of the photographic journey. Renowned for its integrity, reliability, and unwavering dedication to customer satisfaction, Willoughby’s has earned its reputation as a trusted name in the industry. By combining time-honored craftsmanship with cutting-edge innovation, the emporium continues to help customers capture and preserve life’s most meaningful moments.

  • Address

    15 West 36th Street 10018 New York

  • Website

    https://www.willoughbys.com

  • Category

    Hifi, photos and videos

Contact Willoughby's Photo Emporium

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Customer reviews

  • 5 / 5
    Edit Flag

    Great Celestron binoculars, excellent bargain, Willoughby's Cameras was great. Bought this binos on-line from Willoughby's Cameras. Excellent binos, good price, and it arrived promptly and in excellent packaging/shape. This optics was $30 less than what I am sure is a very good binos as well. Willoughby's Cameras carried this particular binos, along with the major competitor, while I could not find it at two very good local camera stores with which I am familiar.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    The tripod arrived late yesterday and I have yet to try the camera/lens with it. Thanks for you reasonably priced product. I would recommend it to friends.

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  • 5 / 5
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    Absolutely love it!!! I would definitely purchase from Willoughby's again. This piece of equipment was a must. The price was right and the quality is wonderful. I am so happy I made this purchase. As usual, Willoughby's delivered it quickly. Great bang for the buck!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Fantastic camera! Great service! I just received the Nikon D610. And it has met all of my expectations. Based on the recommendation of the staff at Willoughby's, this camera is just what I was looking for.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great camera for amateur photography The pricing was perfect for my means. Excellent Camera and with the extra 300mm lens I'll be taking pictures of the moon, literally. Free delivery and I received the bundle in 2 days. I am very happy.

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  • 5 / 5
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    Happy! 5 stars! Great camera for wildlife. And I am very pleased with how accommodating Willoughby's Cameras has been. Thank you

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great item It arrived early and in perfect condition

    Review of , following an experience of by A A. *

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  • 5 / 5
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    I should have bought this earlier! I've been considering to buy this OS 7D Mk II its very good value for money. Willoughby's handled my order quickly and it arrived within a few days. I couldn't wait to try it out and it has far surpassed my expectations.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    I love my new Nikon D7500with Nikon 200-500mm! I had a concern about compatibility and a quick online chat cleared it up. Great customer service, shipping was super fast even with a holiday. This is one of the best purchases I've made, and the Willoughby's Cameras experience made it even better.. Thanks Willoughby's Cameras.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Absolutely love it!!! Willoughby's is so great to work with, when I purchased this lens, it came with the free upgrade lens protector and sigma usb port, it wasn't shipped with the lens. Customer service immediately shipped those out. I would definitely purchase from Willoughby's again. I will only use Willoughby's for all of my photo needs!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great purchase The purchase has been good. The camera package came in a very safe packing from Willoughby's Cameras. The photos are coming nice even with low light. I think it was a great deal. I saw the same kit on Amazon for $75 more so happily purchased it from Willoughby's Cameras.

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  • 5 / 5
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    Exactly What I Wanted I have been renting Tamron 28-75mm for the last couple years since I got into photography and finally decided to purchase one to replace my kit lens.

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  • 5 / 5
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    Another fine deal! As usual, Willoughby's Cameras came through for me! Thank you for the products and the speed of delivery. They had the Pentax K-70 camera that I wanted at a very good price and delivered it quite promptly! I couldn't ask for better service. Willoughby's Cameras Accessory Kit was a nice inclusion! Like the title says, this really outperforms it's price tag!

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  • 5 / 5
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    RebelT7 package I purchased the Rebel T7 and truly love it. I am very happy with my purchase and would recommend this camera to any hobby photographer. It was a bit pricey for my budget, but worth every cent! I love my Canon EOS Rebel T7! Thanks Willoughby's Cameras!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Website was easy to navigate and had a good selection of cameras. I am very happy with my purchase and the price I paid.

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  • 5 / 5
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    I ordered my Canon EOS R7 and was expecting a week to 10 day for shipping, as I live in , London. I tried to order from another vendor and they wanted to charge me 90$ for shipping and would not get the camera to me for over three weeks. I then ordered through Willoughby's camera, got free shipping and I had the camera in 2 days.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Excellent service and shipping. Love my Nikon D850!!!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Had a chat with Emmy to discuss an order, she was very helpful and made the process an easy pleasant experience. As promised the lens was delivered well packed and in perfect condition the following day. Definitely recommend this company if you want great service.

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  • 5 / 5
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    Competitive prices, Awesome fast shipping - I just received my Canon 90d half an hour ago and this review is just for the great quality of service provided by Willoughby's camera. Received my camera in time, solid packing. Pretty happy with the whole transaction.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    I ordered my Fujifilm X-T5 camera online and it was shipped and received quickly, as well as being correctly filled. The product descriptions was complete and accurate. I really was impressed with the wide variety and selection of items, the user-friendly website and the ease of ordering the items I needed. Highly recommend Willoughby's camera to anyone for all their photographic needs.

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  • 3 / 5
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    Willoughby's promises 2-3 day shipping, but then the shipping dept. uses FedEx which takes a week minimum. Not a trustworthy company. I would buy my electronics elsewhere as their customer service is a joke.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    I purchased a Sigma 18-35mm f/1.8 lens from Willoughby's cameras online. The website was very easy to navigate I also like that they have very competitive prices. The purchasing process went very smooth, I ordered on a weekend and received my shipment by midweek even with free standard shipping. I will definitely be doing more business with Willoughby's in the future.

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  • 5 / 5
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    It was a quick and simple purchase. The options of lenses and cameras were massive. They have cameras for the exact needs you have. It is easy, informative, and an overall pleasurable experience. I would definitely consider buying from them for any camera or photo related needs.

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  • 5 / 5
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    I placed my order online in the evening, picked it up first thing the next morning. Everything was quick and effortless. Same day pickup option makes my life so much easier.

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  • 3 / 5
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    Personally I will not be buying from them in the future as the price of the camera I purchased dropped in price 14 days after purchase by way of $100 additional accessories included for free but Willoughby's camera refused to give me a credit or send me the additional accessories.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    As always Willoughby's camera were excellent. Great advice, and brilliant customer service. Very knowledgeable team and always willing to have good conversations about the cameras that they sell. This company are not just about the hard sell, they are genuinely interested in customers requirements and go out of their way to meet their expectations. 10 plus stars.

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  • 4 / 5
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    It was quite a few years ago when they were new in the internet business. We ordered a camcorder and were quite pleased with the service we received from them. The specific things that I like about Willoughby's are the wide selection of items they have for sale, their return policy and the fact that they have an actual brick and mortar store.

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  • 5 / 5
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    I'm extremely pleased with the speed of delivery of the Canon EOS R6 Mark II I purchased. I ordered online one afternoon and received it early afternoon the next day. It was the best price too!

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  • 5 / 5
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    Great first mirrorless camera! The Olympus OM-D E-M5 Elite Mirrorless Micro Four Thirds Digital Camera takes amazing images and I have traded my Nikon SLR for this for travel. Also, the Willoughby's Cameras staff was very helpful. Called in my order because I was using 3 different payment methods. The phone rep handled it all easily and my new camera arrived in days.

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  • 5 / 5
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    Great Service The buying process was smooth, detailed, camera works great, And got to my house in 2 days. Best all around beginner telescope on the market.

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  • 5 / 5
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    Great package Willoughby's made the process of ordering very easy. The camera came just in time for our vacation. Willoughby's put together a great package and are great to work with. I look forward to many years of great service from this camera and a continued relationship with Willoughby's . Professional camera at an amateur budget!

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  • 5 / 5
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    Great Camera I love the Sony mirrorless cameras. This is a great camera. Willoughby's provided great service.

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  • 5 / 5
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    Excellent product Excellent quality and very reasonable price for the product. Love it!

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  • 5 / 5
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    Willoughby's Cameras Transactions always easy for Canadians If you own one of the new Sony generation cameras, this Sony VG-C4EM Vertical Grip is a must have. Sony makes the best for my gear and you will not find a better place to buy thanks Willoughby's Cameras , great prices and fast shipping. Transactions with Willoughby's Cameras are always easy for me as a Canadian customer. They collect tax at source, no charge for orders over $99 USD and packages sent with tracing. Seamless.

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  • 5 / 5
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    quick shipping priced right Willoughby's was the place to get this camera, I looked around everywhere and got it on sale.

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  • 5 / 5
    Edit Flag

    Always buy genuine OEM battery This is another great product from Willoughby's Cameras, they have great selections, prices and services. I am really confident and enjoying it. Also, I always highly recommend Willoughby's Cameras to everyone. Thank you.

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  • 5 / 5
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    Fantastic Camera This is my first full frame mirrorless camera. I feel like any ideas I get I can fully realize with this camera. Ordering with Willoughby's was really simple even though I live overseas. I highly recommend this camera to anyone looking to take their photography and videography to the next level.

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  • 4 / 5
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    Lowepro ProTactic BP 450 AW II Camera and Laptop Backpack ( This backpack has room for my Canon 90D, 200D, 100-400 mkii lens as well as a 24-105 mkii lens with room left over for numerous accessories.

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  • 5 / 5
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    Does what its suppose to. No complaints Also Willoughby's Cameras' rocks. Always a pleasure doing business

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  • 5 / 5
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    Best deal Willoughby's Cameras did it again. Same price with extra stuff added. Can't go wrong. Super fast FREE shipping and delivery.

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  • 5 / 5
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    Don't buy elsewhere Great communication & super fast shipping as always!!

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  • 5 / 5
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    Willoughby's Cameras always easy & dependable Ordering the highly desired Canon R7 was made into a simple and painless for the R7 body with Willoughby's Cameras . I was notified by Willoughby's Cameras on 8/2 that my order would arrive by 28/7. We'll my pkg arrived early on 8/1 far ahead of schedule. As always Willoughby's Cameras has amazing customer service. Electronics stores including Amazon are having difficulty keeping up with demand but the Willoughby's Cameras team members are Rockstars keeping orders running smoothly and always offering fair and honest prices and great customer service!

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  • 5 / 5
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    Olympus Mirrorless Camera! I recently purchase this Olympus mirrorless camera and several lens. Willoughby's Cameras' has a wonderful 'buy back' program, so it was a smooth transaction to go from the Canon system to Olympus. Now in the process to making endless memories. Thank you Willoughby's Cameras'

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  • 3 / 5
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    I was happy with the service provided. The online chat helped me choose the right tripod for my needs. The only problem was the delivery was longer than some other websites, took 8 days to arrive.

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  • 5 / 5
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    Very happy with the overall experience from searching the Canon XF605 Camcorder to receiving it within 2 days.

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  • 4 / 5
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    Willoughby's Cameras Service As Promised! Last minute gift came right on time. Thank you Willoughby's Cameras.

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  • 5 / 5
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    Arrived as promised. Was packed well and worked as described.

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  • 5 / 5
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    Canon r6 mkii Love my camera extremely glad i ordered it

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  • 5 / 5
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    Olympus OMD EM1 Mk II Exactly what I needed. Order process was easy. Shopping Willoughby's was a hassle free experience. Cost was fair. Good price, fast and secure shipping from Willoughby's. Thanks much.

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  • 5 / 5
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    Good all round experience I decided to purchase astronomy binoculars from Willoughby's which are just as good as all the reviews say. It was a simple task to create an online account then order the item. Packaging for shipping of the binoculars was excellent also. I would happily use Willoughby's again in the future.

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  • 5 / 5
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    Extremely happy with the condition of the camera, the great price I got it at and the service I received.

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  • 5 / 5
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    Great product, great service This extension tube is exactly as advertised. It works perfectly. I could not find this anywhere else in my area, so I went to Willoughby's Cameras. I love the service where they get back to you when the product is available. Delivery as projected. Thanks.

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  • 5 / 5
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    I was surprised at the speedy delivery and absolutely stunned by the quality of the Canon EOS R10. I cannot praise Willoughby's camera enough for their product and service. Their site was easy to navigate with a wide product range. I will shop there again.

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  • 5 / 5
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    Super fast delivery, excellent product exactly as described, great communication. Will purchase from Willoughby's camera again.

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  • 5 / 5
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    I had a very good experience with Willoughby's camera. I ordered the Canon EF 85mm f/1.8 lens on Monday and it was delivered to me on Thursday as described on their website and works great. I am very pleased with this purchase.

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  • 5 / 5
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    Canon 7d mk2 and lens was very good and Camera and lens were mint condition as new!! As a amateur photographer I was going to buy everything at once but they rained me back and highlighted that I only needed a small amount of gear and should get more experience and then by extra gear for the type of photography I was better at.

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  • 5 / 5
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    Couldn’t be more satisfied with my purchase - delivery was quick, received a prompt and helpful reply when I asked a question about the product. Will definitely purchase from Willoughby's again.

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  • 5 / 5
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    Ordered a used Nikon D3300 advertised as 'as new' and when I received the camera it was in immaculate condition. Looked like a new one. When the package arrived, I wasn't home and it was sent to the local post office, the seller actually phoned me to advise, in case I hadn't received the delivery slip. Great customer service.

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  • 5 / 5
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    The camera was better than expected. Company itself was great to work with. No hassles at all, fast and free delivery, great price, also received a follow-up call in regards to product and service once delivered. Very happy customer and will definitely be back.

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  • 5 / 5
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    Excellent Service as always. I was in the market for a Nikon speedlight. I called and got excellent advice, and the buying process was flawless. I have been shopping at willoughbys.com for years and I continue to be please in every respect.

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  • 3 / 5
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    Kowa 60mm spotting scope Expensive but worthwhile

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  • 5 / 5
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    I ordered an Insta360, package arrived in fantastic condition, and works perfectly. Through my correspondence with the support team at Willoughby's camera, they have acted very professional. A very trustworthy service 100%, I would recommend anyone in the market for a camera to purchase one from Willoughby's camera.

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  • 5 / 5
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    Used Canon 5d mark iii is excellent for Concert,Wedding, or Sports photography!! Willoughby's offers the best price and speedy service, so buy from them!

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  • 5 / 5
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    6D MII & Canon EF 24-105mm F/4L IS Thanks Willoughby's for your quick prompt and efficient service!

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  • 5 / 5
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    Willoughby's camera always has the photo equipment I'm looking for--everything from popular lenses to obscure flash adaptors. Very good on price and service. Well respected. Highly recommended.

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  • 5 / 5
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    Very glad I bought my Nikon NIKKOR 35mm f/1.8 lens from Willoughby's camera, as it is excellent quality and was a very good price too! will definitely be coming back if I need another telephoto lens.

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  • 5 / 5
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    Willoughby's Cameras is the best This product was everything it was advertised to be. Price was reasonable and shipping was prompt.

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  • 5 / 5
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    Excellent product! Willoughby's shipping was fast!!! I will continue to use Willoughby's for my photography equipment in the future! Thanks Willoughby's for the recommendation.

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  • 5 / 5
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    Online purchase was as easy. Plenty of delivery updates gave the the exact time for the delivery.

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  • 5 / 5
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    Have bought items from willoughbys.com for a number of years now and have found them to be a reliable seller with a website that is quite smooth. Good array of products, good prices. Recently Bought a point and shoot for my kid and was delivered on time. The camera is as good as new, would definitely recommend Willoughby's camera for their service and quality products.

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  • 5 / 5
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    Awesome to deal with! Great lens. Highly recommend! Awesome customer experience.

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  • 5 / 5
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    Easy to purchase, super-fast shipping and most importantly excellent price. Camera works perfectly, shipped and received 1 day ahead of expected arrival date.

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  • 5 / 5
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    I've bought a number of things from this shop including a camera, filters, bags, tripods/monopods, straps, etc. Everything I've purchased has been top notch, and the flash deals really can't be beat. Haven't had any issues with this store.

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  • 3 / 5
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    My online shopping experience was very good with chat assistance to answer questions. My camera arrived faulty and it took a long time to resolve the issue and receive a replacement due to shipping/delivery problems. When I flagged it with customer service that I had still not received my replacement camera they resent a new one quickly. I'm happy with my new camera, there is a very good range of products available at great prices I will shop again.

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  • 5 / 5
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    Canon EOS R10 a 18-150mm F3.5-6.3 lens. Pretty good bundle; love the camera. I appreciate the extra batteries, the buying process was pretty easy as well. Within a few more days, I received my perfectly functioning camera because shipping was super fast. Thank you for an awesome product at a super competitive price and for your wonderful customer service. I will definitely be a repeat customer.

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  • 5 / 5
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    After some research I found the GoPro HERO11 on Willoughby's camera at least $100 cheaper than other site and it arrived really fast in perfect condition. I've been using the camera now for a couple of weeks for underwater videography and it has great features and flexibility, in terms of programming the settings and it is easy to use. I can highly recommend Willoughby's camera, based on my experiences thus far.

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  • 2 / 5
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    camera would freezes up ERR99 and I just can't count on this camera to work when I need it to.

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  • 5 / 5
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    Willoughby's has an amazing service. My order was processed right away. received the Sony a7 IV camera in 3 days time. Will continue purchasing from them in the future!

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  • 5 / 5
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    The DJI Mini 3 drone I bought was a bargain and arrived in great condition, almost like new. For peace of mind, Willoughby's camera offered 13 month warranty, which is better than other stores. I would purchase again in the future.

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  • 5 / 5
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    My first purchase from Willoughby's Cameras I had decided what I wanted to buy and the number of available camera bodies of this kind was impressive. They were rated by quality and clear information on what was included with each purchase. I felt safe ordering from Willoughby's Cameras and delivery was dealt with to the point. I had a few questions and Willoughby's Cameras responded clearly with correct information.

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  • 5 / 5
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    Willoughby's Cameras' are great people to buy from i was looking for a used Canon EOS-1D X Mark III for sports and wildlife photography work. Willoughby's Cameras' had several to choose from and the prices were excellent. I chose a Canon EOS-1D X Mark III. it arrived quickly, well packaged, and i could not have told you it was used and not new. The entire transaction was seamless from beginning to end.

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  • 5 / 5
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    Willoughby's provide high quality used kit at competitive prices with a 6 month warranty . The website is well organized and easy to navigate. I have bought from Willoughby's both cameras and lenses would thoroughly recommend them.

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  • 5 / 5
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    The complete process was so easy and straightforward. The tracking, confirmation of delivery and the speed of payment was extremely prompt. The price for the used flash was excellent, as was its condition on arrival. The prices at Willoughby's are very competitive and I am very impressed after my first experience.

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  • 5 / 5
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    I have bought gear to Willoughby's Cameras' on multiple occasions now. They have been very helpful when needing a little extra service as well.

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  • 5 / 5
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    Super fast delivery, reasonable price. Camera looks great on inspection. Will be getting a test roll processed soon. Very confident all will be as it should be. Thank you Willoughby's Cameras

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  • 5 / 5
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    Good Value and Easy To Deal With I have used Willoughby's Cameras on a few occasions to buy photographic equipment and have always found them to be honest and reliable. I called customer service and things could not have been easier. If you want quality photographic equipment without paying high prices then I would recommend Willoughby's Cameras.

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  • 5 / 5
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    Panasonic 9mm 1.9 Quick shipping. Great packaging. So far, totally superior customer support. Overall great experience. I'm telling my other photography colleagues about this site for sure. Thanks!!!!

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  • 5 / 5
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    Super price and prompt delivery! 5 stars. Very prompt service, and the cheapest price I could find anywhere for the Extreme PRO CFexpress Card which I ordered. Delivery was free and quick by DHL. All in all, a very positive experience shopping from Willoughby's Cameras. Well done, guys!

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  • 5 / 5
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    Great service at a great price The website was super easy to navigate. I’m a first time user of this particular site and was able to find what I needed quickly and easily. And their pricing was better than anything I found searching around. I plan on making this my one stop shop for camera gear.

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  • 5 / 5
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    Great lens! Quicker delivery than initially mentioned and I am super happy with the price as well.

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  • 5 / 5
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    Absolutely Love It! The professionalism and knowledge of the staff and ease of the website have made this experience very nice. I appreciate the time the staff take to make sure you have all you need to enjoy your purchase. Thank you so much

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  • 5 / 5
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    Perfect!!! I am extremely pleased with the products I ordered. My shipment arrived quickly and safely packaged. Thank you Willoughby's!

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  • 5 / 5
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    Zeiss ZX1 camera purchase This Zeiss ZX1 camera was easy to setup and has worked seamlessly, without any issues. Promptly delivered by Willoughby's Cameras.

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  • 5 / 5
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    Great OM-1 System Camera I have been a OM user for many years. I have owned 5 over the years and been totally satisfied with each one. This one is the best! Great resolution..great performance. Willoughby's Cameras was great to deal with on my trade and my purchase.

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  • 5 / 5
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    Great package for the price Everything I needed came in this bag. Great buy. Satisfied.

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  • 5 / 5
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    Beautiful gift from WILLOUGHBY's CAMERAs, really appreciated It was very generous from WILLOUGHBY's CAMERAs to provide this beautiful gift. Receiving it felt as if the person at the counter read our mind.

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  • 5 / 5
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    Great Lens Cleaning Kit Love Willoughby's Cameras for throwing this Sensei DOC-CK Deluxe Kit in on a lens purchase: it really is a useful little kit. Love that Willoughby's Cameras gave this to us with the purchase of a lens. They really take good care of their customers!

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  • 5 / 5
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    Excellent Each and Every buying experience I've had with Willoughby's Cameras has been excellent. The customer service is always helpful, the time from my order to to time it arrives at my door is unmatched, and the items are always packaged well. I will continue to use Willoughby's Cameras. The camera I ordered most recently was fantastic.

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  • 5 / 5
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    Pretty Awesome Service Thank you very good service . Got the teleconverter in 2 days and every thing was very smooth

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  • 5 / 5
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    Great product The new Wimberly AP-500 Foot is the perfect accessory for this wonderful lens. Perfect fit and 100% secure and solid, what you would expect from Wimberley.

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