Customer reviews
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Very fast results!! Happy with my service!
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It takes the test result too long to come back. The results overlaps the following weeks test. Just too long. And you guys debit the payments without consent sometimes. And you keep the cards on file for info to be stolen.
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Easy and fast!
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Good
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Easy, smooth and quick process to set up a drug screen for candidates all over the US. The staff is knowledgable and quick to register someone.
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Thank you for fast service and now it's time to go back to work.
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Very good
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The navigation was easy and the service was fantastic. I was able to get an order authorized within 10 minutes and had my testing done the very same day in a location close to me.
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USDTC is great. Quick and easy process to order the test, coordinate the testing site, and obtain test order documents for the lab. I wouldn’t recommend using Labcorp as the testing site due to a few customer service issues one of the testing site employees (not the one that took my sample), the turnaround time being double what was advised, the struggle of using the correct phone number and IVR prompt combination to get a human Labcorp rep on the phone, and being transferred twice to a third person to be told they can’t help you over the phone or even at the testing site to obtain an additional copy of the COC form due to privacy concerns as if the ID they accepted to verify identity in order to collect the specimen isn’t valid 6 days later to get a copy of a document you were given the day of the test. After getting the specimen id number from the original COC that USDTC’s MRO rep needed to look up the results that Labcorp had ironically just posted 30 minutes prior around the same time their phone rep confirmed my name before advising I was SOL in getting duplicate COC copy, I had my copy of the results from USDTC in my inbox. My total time dealing directly with USDTC from order placement to results = less than 10 minutes. Time spent jumping through hoops for Labcorp = 2.5 hours. Definitely use USDTC... just choose Quest instead for your testing site.
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Good staff
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All was professionally and great staff !
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Very easy with the help of USDTC and helpful and polite customer service. I called and they helped me with the form (which is usually made by employer or physician). I was calling everywhere and they all needed a preemployment form. USDTC made it so easy! All I needed to do was open my email, print it out and take to diagnostic health that same day. Thank you for a quick process!
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Very nice staff ! Their instructions was clear and easy . They can text you when they are ready to see you so you can wait in your car
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Fast, easy & confidential.
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This site is user friendly and provides a method for finding centers no matter your location. It is consistent and the staff is supportive. I have had a few instances where the results took longer than reasonable but the staff corrected it as quickly as possible. I would recommend this service to anyone looking for testing solutions in a variety of locations.
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I had to wait outside and then walked at the back of the building for the drug test. If possible, there should be a waiting room where we can wait and 6 feet distancing since the area outside didn't look safe and what if it rains, I will be wet.
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Slick service
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It was very easy to order the test
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Excellent service very convenient thanks
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Straightforward, easily comprehensible ordering process.
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Proper procedure.
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great and quick service. Highly recommended.
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I have an admission of drug abuse from the person who I tested and the test still came out negative. I find it concerning that it was not detected.
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I am NOT HAPPY, as I am a current Methadone Maintenance Client at THS Bellevue, Washington and they are located on 140th and Bell Red Road, 98007. This test indicated I was Negative for Methadone, which is incorrect. I did not say anything for this reason to see if it was shady. So I will be contacting the headquarters to speak to someone in the A.M.
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I am very satisfied with the quick/accurate results and professional staff
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Great service
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Easy process! I would recommend to anyone needing this service!!!
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Good
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They are ok to use
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Quick and easy. Ordered online, drove over to the lab and then had my results in a couple of hours.
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Five stars because US Drug Centers are easy to access, schedule, receive authorization form, results and invoice. They make it so easy!
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Charmaine is always very help and very quickly responds to my questions.
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Easy to set up and get an appointment to take test
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I DO NOT RECOMMEND THIS FACILITY AT ALL EVER!!!! The ppl there were nice, but I take 30mg of Dextroamp-Amphetamin 2 times a day, and i tested negative for amphetamines!!! I never miss a dose, because i have 3 of the 5 sub types of ADHD!! This lab really needs to look into it’s testing procedures and whatever else goes along with it!!!! All I did was wash my hair the day before the test with that whole blends legendary olive shampoo and conditioner and i used some kids detangle spray and an aloe hair polisher!! but again that was more than 25 hrs before i had the hair test done!! This is crazy!!!!
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Good
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Simple
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They are so proactive! I called outside of business hours and they called me back at the very beginning of their next working day to find out how they could help!
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Very professional prompt and friendly
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Friendly, kindest staff.
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Fast friendly service
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The lady who helped me have an amazing experience. Never have i had the delight of one of taking one of these tests. Would take on again 100%
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The testing process was unclear - was told no appointment needed and then needed an appointment. The testing center was overcrowded. The testing site did not answer its phones - ever. Test results were available within 24 hours but were not sent - had to call repeatedly 10 days later to get the results. Not pleased
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Pretty calm run place
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The costumer service was great. the service super fast!!! Thank you so much!!!!
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great staff members they very helpful on answering any questions
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It was fast and easy
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Up until this time, I have received results within 24-36hr. THIS time, however, it took a week..7 DAYS! It's obviously the testing site because I used a different one this time. When I emailed customer service after 4 days, I DID receive a quick response. Customer service is excellent in my opinion. But I don't think there should be that much of a time difference between testing sites.
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Easy to use
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Very professional!
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Everything moved very quickly the testing Facility was very professional no waiting around in and out appreciate the quick and Professional Service
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Where are my test results? Send them by email to me asap.
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Everything from the website to collection at the lab was straightforward and simple to navigate. Results were provided quickly, staff was polite and professional.
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Fees are extremely high especially for returning customers. In addition, their fees aren't prorated, meaning, if you sign up in the middle of a year, you'll pay full price plus renewal on Dec 1...
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Very easy to schedule a drug screen, with fast, responsive and excellent service!
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The telephone agent was very courteous and knowledgeable on her suggestions for the questions that I had. Also, the Urgent Care where the test was taken was very clean and had everyone’s safety taken into consideration given these Covid times that we live in. Most importantly the turn-around time was 1-day from test to results so I had no delays in getting the results to my school. I’ll definitely use be using US Drug Test Centers again!
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Was not aware I had to call ahead to the physical location to make an appointment, but the people there were veyr helpful.
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The US Drug Test Center was able to help me quickly find a center near where I live and were very pleasant when helping me.
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Very nice!!
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Excellent quick and reliable service!
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easy
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The hours of operation at the testing site that were provided to me were not the correct hours. Hours had been shortened due to the Covid-19 crisis.
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Charmaine was amazing. We had some issues with the Lab getting over instant drug screen results and she followed up with them multiple times and called me back multiple times to make sure it got resolved. She needs a raise! :) Thanks Charmaine!!
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The communication was unclear.
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Very user friendly. Very good customer service. This was my first drug test ever and you made the task effortless. Thank you!
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Quick and easy. Definitely recommend!
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Wow the test results came back less then 24 hours.
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Very quick results, great staff, and easy to locate.
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customer service was great and quick
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Expected actual lab values...not '0' After specimen was researched, I was not able to get a straight answer for a telephone number to get result values. No basic info was available, such as sp.gr., pH, etc. The list of drugs screened mean nothing to anyone! You M.D. said if the pharmacy agreed with RX's, then all values would be 'negative'.
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I had to go to three different locations to get my test taken care of. It should not have been that difficult. It should not have taken over a hundred miles in three hours time. Two of the three people that I personally talked to at your facilities for friendly and helpful and a pleasure to deal with.
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I had to go to three different locations to get my test taken care of. It's not been that difficult and so time consuming two of the three people I dealt with more pleasant and helpful
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I called at 7 am and was scheduled for my test within five minutes. I got to the testing center at 7:30, it did not open till 8 but I opened the door at 7:45 (due to the line forming outside) and they were ready for us. I had maybe a two minute wait from the moment I scanned in my apt code. I have never had a drug test before and the staff made it easy and stress free.
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Very pleased with setup and ease of paying for a drug test in another state.
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It was very quick and easy to order a test and be placed at a location near you! I received my order confirmation with the location details in less than 24 hours.
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Very helpful and easy to use.
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Very easy process start to finish. Highly recommend.
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Very good service. Excellent customer service, everyone so friendly. Definitely recommend.
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Fast and easy staff very friendly.
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Quick
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It is way to expensive to pay for a drug test out of my pocket.
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The call center was very helpful.
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Wait time is long, had to wait fr 2 hrs which is a concern esp. during this pandemic
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I had a great experience. It was easy to navigate the site, but as someone who has never required services before I wish there was more information explaining the options.
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Everything went so smoothly with very quick service. Pleasant workers and they did a great job.
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Thorough, clean, and well done.
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Turn around time for results was 4 days. As long as this test is 100% accurate then I’m happy with US Drug Testing. As an experiment before an employer drug test and for a feeling of self assurance before giving hair to an employer with more confidence and ruling out any uncertainty.
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The scheduling options are terrible - centers are not following the posted hours or operations
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Excelentt. Very good. Fast. Everthing. And. Profesional Thank. You. I give. 5. Star.
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LOVE HOW QUICK YOU DO ALL YOUR WORK!!
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Everything was great. Easy to get information, easy to order a test, polite to the point staffing and delivery, and punctual results delivered.
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The test is average
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Quick results. Thank you!
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It was simple enough to get it completed in a short amount of time.
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Easy process.
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Very helpful and fast. Got attended to quickly and result also came out fast.
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Good
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customer service is excellent!!
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I called the phone number and the representative was very informative and the entire process was simple.
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I Highly recommend! Testing completed and results sent in a timely manor.
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They were very helpful
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