Customer reviews

• 4 / 5 1

  

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  Fast

  Review of 7/15/20, following an experience of 6/15/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  I was extremely satisfied with the site and the order results and the delivery time. Thankyou!

  Review of 7/10/20, following an experience of 7/10/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Everyone is super friendly!

  Review of 7/9/20, following an experience of 6/9/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Customer service and everything was great thank u sooo much and everyone was very nice and polite

  Review of 6/26/20, following an experience of 5/27/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  I needed to buy my own urine drug test and I’m so thankful I found US Drug Test Centers because it was actually so fast! I went in to test and an hour or two lasted I got my results. They were also very helpful and were very quick to answer any question I had.

  Review of 6/22/20, following an experience of 6/22/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  I am very pleased. I was told my 12-panel urinalysis results would not be ready until 2-4 days. Well, to my surprise I received my results in a little under 24 hours. I am stoked!!! You guys rock!! Customer service was on point as well. I got a young lady with my exact birth date. Year and all. So it was destined.

  Review of 6/18/20, following an experience of 5/19/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  Very speedy and friendly

  Review of 6/12/20, following an experience of 6/12/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  My agent is very attentive to the needs of my program, and always makes sure that it’s requirements are met.

  Review of 6/4/20, following an experience of 6/4/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  CSR was amazing and super helpful

  Review of 6/3/20, following an experience of 6/3/20 by ANONYMOUS A. *

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• 1 / 5 1

  

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  We paid for the test ourselves and i only wanted a 90 day test results but they went back a year! We already knew that i would fail for marijuana a year back that’s why we only wanted 90 day results but no one can even tell us if I passed for 90 days or not just the whole year

  Review of 6/3/20, following an experience of 5/4/20 by ANONYMOUS A. *

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• 2 / 5 1

  

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  Make sure you tell them u want them to take hair from your head and not your body or They will go back a year and not just 90 days

  Review of 6/3/20, following an experience of 5/4/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Great customer service.

  Review of 5/27/20, following an experience of 5/27/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Ease of scheduling test no matter your location in the US make its very attractive

  Review of 5/27/20, following an experience of 5/27/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  I appreciated the ease of the process and the quick turnaround for the results.

  Review of 5/21/20, following an experience of 5/21/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  Good

  Review of 5/20/20, following an experience of 4/20/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  excellent service

  Review of 5/17/20, following an experience of 4/17/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  It was good

  Review of 5/15/20, following an experience of 4/15/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Very helpful finding a center during COVID! Thank you for peace of mind and proof!

  Review of 5/14/20, following an experience of 5/14/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  easy and helpful

  Review of 5/13/20, following an experience of 5/13/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  A+++

  Review of 5/13/20, following an experience of 5/13/20 by ANONYMOUS A. *

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• 3 / 5 1

  

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  Ordering the test was very simple, but obtaining the results took longer than I expected (6 days). Also, the identifier I was asked for to verify my daughter’s identity was not on the order confirmation form and we were not provided with a copy of a specimen number at Lab Corp. This made it more difficult to obtain the results over the phone and the subsequent email that I needed to provide for her physician.

  Review of 5/7/20, following an experience of 4/7/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Great

  Review of 5/4/20, following an experience of 5/4/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Very friendly and professional

  Review of 5/4/20, following an experience of 5/4/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  You made the entire process quick and easy. Everyone was friendly and helpful and always made sure that my questions were answered. Thank you!

  Review of 5/3/20, following an experience of 4/3/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  Good, no problems to report

  Review of 5/2/20, following an experience of 4/2/20 by ANONYMOUS A. *

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• 2 / 5 1

  

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  The receptionist was rude and ghetto. Think her name started with the letter M

  Review of 5/1/20, following an experience of 4/1/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Quick result customer friendly there were very professional

  Review of 4/29/20, following an experience of 3/30/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Good customer service they were very professional

  Review of 4/29/20, following an experience of 3/30/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Very smooth and easy process to set up and out of state drug screening!

  Review of 4/29/20, following an experience of 3/30/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  When you need results quick , this company is who you can count on.

  Review of 4/29/20, following an experience of 3/30/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Great

  Review of 4/27/20, following an experience of 4/27/20 by ANONYMOUS A. *

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• 1 / 5 1

  

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  This is supposed to be a 12 panel screen instead of 10 and include ETS/ETG as paid for. I don’t see any of that.

  Review of 4/25/20, following an experience of 3/26/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  Good

  Review of 4/20/20, following an experience of 4/20/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  We have always had trouble finding a lab for our out of state employees. US Drug Test Centers made this so easy. You call them and they handle everything. The results came back within 24 hours! Excellent service!

  Review of 4/20/20, following an experience of 4/20/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  The only problem I have had is getting in contact with a real person

  Review of 4/20/20, following an experience of 3/21/20 by ANONYMOUS A. *

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• 1 / 5 1

  

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  I was told that there was a test center opened on Saturday and when I received my order it sent me to quest diagnostic where I had already went and left because they were not opened till Monday. I specifically called you guys because the lady told me that there was a place opened on Saturday. She even put me on hold to “call” and confirm it with them. I had to pay an aditional $150 to have an after hours test done. Very upset.

  Review of 4/16/20, following an experience of 3/17/20 by ANONYMOUS A. *

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• 3 / 5 1

  

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  I was promised same day results. Waited 5 days

  Review of 4/8/20, following an experience of 3/9/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  Ok but expensive

  Review of 4/1/20, following an experience of 3/2/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Very little wait. The person administering the screening was good. Clear and full details on what was happening and how I was to participate.

  Review of 3/25/20, following an experience of 3/25/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  Took a very long time to get the results. Quite pricey.

  Review of 3/25/20, following an experience of 2/24/20 by ANONYMOUS A. *

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• 1 / 5 1

  

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  There is absolutely no way these results are correct!

  Review of 3/19/20, following an experience of 2/18/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  I was happy with the speed and quality of the service.

  Review of 3/18/20, following an experience of 3/18/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Very user-friendly website!

  Review of 3/17/20, following an experience of 3/17/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  It was easy to navigate.

  Review of 3/16/20, following an experience of 3/16/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  great customer service

  Review of 3/15/20, following an experience of 2/14/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Always helpful and quick to resolve the single minor issue I’ve had in all my dealings

  Review of 3/7/20, following an experience of 3/7/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Although I had no appointment, I walked in to the lab with my donor form and was seen right away. Very professional and clean.

  Review of 3/7/20, following an experience of 3/7/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Erica is and always has been great.

  Review of 3/5/20, following an experience of 3/5/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  US Drug Testing Centers makes the entire process easy and the staff are so helpful!! Great experience. I will definitely use their service again!

  Review of 3/5/20, following an experience of 3/5/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Easy set up. Very helpful. No problems at all. Would highly recommend

  Review of 3/4/20, following an experience of 3/4/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  It was a very easy process, I called told them what I needed and ordered it and paid over the phone and they found me a location within 10 miles to go take the test.

  Review of 3/2/20, following an experience of 3/2/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Clean, organized and professional...

  Review of 3/2/20, following an experience of 3/2/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  This was a mandated observed collection. The paperwork does not reflect this and I had to ask for a cover letter stating this. This information should be annotated on the report documents.

  Review of 2/22/20, following an experience of 1/23/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  no thank you

  Review of 2/20/20, following an experience of 2/20/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Good service

  Review of 2/20/20, following an experience of 2/20/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  customer service was very professional and prompt. No issues with being a walk-in at all.

  Review of 2/19/20, following an experience of 2/19/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Excellent Customer service Caring and sensitive to your needs Fast results

  Review of 2/19/20, following an experience of 2/19/20 by ANONYMOUS A. *

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• 3 / 5 1

  

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  Decent

  Review of 2/19/20, following an experience of 2/19/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  I have used this facility for two of our out of state drivers. Very satisfied with their services.

  Review of 2/18/20, following an experience of 2/18/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Excellent

  Review of 2/18/20, following an experience of 2/18/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Easy process

  Review of 2/17/20, following an experience of 2/17/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Everything was great

  Review of 2/17/20, following an experience of 2/17/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  great service, helpful staff. Not a long wait time.

  Review of 2/14/20, following an experience of 2/14/20 by ANONYMOUS A. *

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• 1 / 5 1

  

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  You guys really dropped the ball here. I got no results to show in family court. Very disappointed with how my test was handled.

  Review of 2/13/20, following an experience of 1/14/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Fessional customer service

  Review of 2/11/20, following an experience of 2/11/20 by ANONYMOUS A. *

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• 1 / 5 1

  

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  You have contacted me less than 12 months and canceled my account and I have not received my FULL SERVICE.

  Review of 2/8/20, following an experience of 1/9/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  After hitting too many roadblocks trying to find a lab to complete a drug screen that was required for a credentialing process, I discovered US Drug Test centers. It was, by far, the least complicated and highly efficient process I've experienced with this type of service. It took me less than 5 minutes to relay the required information, pay for the required lab test, and get the requisition via email. I HIGHLY recommend US Drug Test Centers!

  Review of 2/6/20, following an experience of 2/6/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  The website was easy to use and provided clear instruction on how to have required forms filled. I have never been so impressed with customer service. They quickly handled all questions and problems I had.

  Review of 2/4/20, following an experience of 2/3/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Service was professional and helpful. I would use this service again.

  Review of 2/3/20, following an experience of 2/3/20 by ANONYMOUS A. *

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• 2 / 5 1

  

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  I ordered 5 panel with alcohol and it’s not included

  Review of 1/29/20, following an experience of 12/30/19 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Needed a test for school. Second time I used US Drug Testing Centers and both times the results were received fast.

  Review of 1/27/20, following an experience of 1/27/20 by ANONYMOUS A. *

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• 1 / 5 1

  

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  Very unhappy as you gave two wrong addresses for our employees to go. I am very disappointed with your service

  Review of 1/17/20, following an experience of 12/18/19 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Great

  Review of 1/15/20, following an experience of 1/15/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  navigation on site is with ease, customer service reps are even better

  Review of 1/14/20, following an experience of 1/14/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  the people at US Drug Test Centers are very helpful and polite and we enjoy using their services.

  Review of 1/13/20, following an experience of 1/13/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  US Drug Center was such a relief in my time of need! The situation I was dealing with had a drug screen I took for an organization that came back a false positive for two drugs I clearly knew I had never used and wouldn’t ! I was panicked , scared and very much in disbelief ! My partner recommended I go to The US Drug Test Center within the hour of me taking the first drug screen that cane back a false positive ! I did so immediately ! I got my drug screen back in a very promptly matter and they even contacted the organization that needed this information to clarify I had a negative drug screen result ! They also made sure my prescriptions were up to date and filled at the pharmacy I proved them with! I can’t thank them enough ! Five star center no questions asked!

  Review of 1/13/20, following an experience of 1/13/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  quick turn around

  Review of 1/13/20, following an experience of 1/13/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Very fast and professional and close to jome

  Review of 1/13/20, following an experience of 1/12/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Very professional I recommend

  Review of 1/9/20, following an experience of 1/9/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Very professional and efficient

  Review of 1/9/20, following an experience of 1/9/20 by ANONYMOUS A. *

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• 4 / 5 1

  

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  The waiting room is much too small. The people who work there were really nice and professional.

  Review of 1/8/20, following an experience of 1/8/20 by ANONYMOUS A. *

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• 5 / 5 1

  

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  The service I received as a first time user was above exceptional and I received the test results in less than 24 hours. I would definitely use again and recommend to others. Thank you.

  Review of 1/8/20, following an experience of 1/8/20 by ANONYMOUS A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Quick. Efficient.

  Review of 1/6/20, following an experience of 1/6/20 by ANONYMOUS A. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Poor-Slow service. Rude staff. Will never use your service again!!

  Review of 1/3/20, following an experience of 12/4/19 by ANONYMOUS A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Clean facility, quick service

  Review of 1/3/20, following an experience of 1/3/20 by ANONYMOUS A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Allen was patient, explained the entire procedure, and enjoyable to work with.

  Review of 12/30/19, following an experience of 12/30/19 by ANONYMOUS A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I just wanted to say Thank you. The customer service was awesome. They sent me the results in a timely manor.

  Review of 12/30/19, following an experience of 12/30/19 by ANONYMOUS A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Setting up the test was very easy and the people at the front desk were very nice.

  Review of 12/19/19, following an experience of 12/19/19 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Excellent product, thank you.

  Review of 12/13/19, following an experience of 12/13/19 by ANONYMOUS A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I had a chance to speak with Callie (however you spell her name) a few times and she was so sweet and very helpful getting me setup.

  Review of 12/12/19, following an experience of 12/12/19 by ANONYMOUS A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Fast quick and professional

  Review of 12/12/19, following an experience of 12/12/19 by ANONYMOUS A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great service fast and friendly

  Review of 12/12/19, following an experience of 12/12/19 by ANONYMOUS A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The ladies there that helped me were very nice. They explained everything very well and answered all my questions.

  Review of 12/11/19, following an experience of 12/11/19 by ANONYMOUS A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Prompt Professional Caring

  Review of 12/9/19, following an experience of 12/9/19 by ANONYMOUS A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Testing facility was clean and staff were friendly.

  Review of 12/9/19, following an experience of 12/9/19 by ANONYMOUS A. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I brought my daughter there for the hair and urine sample. The lady cut her hair then wadded it up. We got a call a week later saying they couldn’t identify enough root hair as it was all mixed up. We had to drive all the way back and re-test. Make sure people know what you’re doing. Also, my daughter had 2 pain pills and that didn’t show up on the test. I don’t think these test are very reliable.

  Review of 12/9/19, following an experience of 11/9/19 by ANONYMOUS A. *

  *Pseudonymized data at the request of the author

  Answer by usdrugtestcenters.com

  

  Flag

  We are so very sorry to hear about your experience at one of our third party collection sites. We will be reaching out to them to confirm that they are correcting their collection process to ensure this does not happen again. Please contact our office at 866-566-0261 to discuss the results as we only use SAMHSA certified laboratories.

• 5 / 5 1

  

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  Wonderful got my results back in perfect timing and also answered all of my questions

  Review of 12/5/19, following an experience of 12/5/19 by ANONYMOUS A. *

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• 5 / 5 1

  

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  Very quick , Very professional, completly comforting and welcoming

  Review of 12/5/19, following an experience of 12/5/19 by ANONYMOUS A. *

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• 4 / 5 1

  

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  Fast and friendly

  Review of 12/2/19, following an experience of 12/2/19 by ANONYMOUS A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Quick and efficient services.

  Review of 12/1/19, following an experience of 11/1/19 by ANONYMOUS A. *

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Reviews displayed in chronological order