Customer reviews for uniquetruck.com

Customer reviews

• 5 / 5 1

  

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  good service

  Review of 9/6/19, following an experience of 8/30/19 by RORY T. *

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• 5 / 5 1

  

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  Unique truck always gets my orders out quickly. I know what to expect and can count on a quality product.

  Review of 9/6/19, following an experience of 8/30/19 by TAMARA B. *

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• 4 / 5 1

  

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  This is the first time I ordered anything from them,so I have to say it was a good experience from shopping to checkout

  Review of 9/6/19, following an experience of 8/26/19 by AUDRA C. *

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• 5 / 5 1

  

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  Vary fast delivery would order again

  Review of 9/5/19, following an experience of 8/28/19 by SONYA G. *

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• 5 / 5 1

  

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  Found what I needed it they ship fast. Definitely will buy again from them.

  Review of 9/2/19, following an experience of 8/26/19 by BUFORD L. *

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• 5 / 5 1

  

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  The sales people were very helpful and concerned with my order and kept me informed as to its arrival. I recommend them to anyone!

  Review of 9/2/19, following an experience of 8/23/19 by CECIL D. *

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• 5 / 5 1

  

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  Transaction was very smooth. No issues whatsoever.

  Review of 8/31/19, following an experience of 8/23/19 by CELIA W. *

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• 5 / 5 1

  

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  Amazing customer service, speedy delivery, great price. Going to the top of our list as a preferred vendor.

  Review of 8/30/19, following an experience of 8/23/19 by SIENNA L. *

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• 4 / 5 1

  

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  GOOD

  Review of 8/28/19, following an experience of 8/21/19 by AMIYA D. *

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• 5 / 5 1

  

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  Excellent tool!

  Review of 8/25/19, following an experience of 8/16/19 by LETA B. *

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• 5 / 5 1

  

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  Good service and received the product faster than they said! Rodney was excellent help!

  Review of 8/24/19, following an experience of 8/16/19 by BRIONNA H. *

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• 5 / 5 1

  

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  quality site, good communication, and quick shipping

  Review of 8/22/19, following an experience of 8/13/19 by DARRIN O. *

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• 5 / 5 1

  

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  Good products fast service

  Review of 8/22/19, following an experience of 8/14/19 by MADYSON C. *

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• 5 / 5 1

  

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  Very good, great service. I would recommend.

  Review of 8/20/19, following an experience of 8/13/19 by SANTOS K. *

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• 5 / 5 1

  

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  excellent product and very fast shipping

  Review of 8/20/19, following an experience of 8/12/19 by CHELSIE W. *

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• 5 / 5 1

  

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  As Promised and on Tim e

  Review of 8/19/19, following an experience of 8/12/19 by BROCK S. *

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• 5 / 5 1

  

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  After receiving my order all 4 toolboxes arrived damaged. Rodney worked with the manufacturer and got 4 new boxes to be very quickly. Great service! I would order from them anytime. My opinion is a company really shows you how they are when something goes wrong. And these guys did great!

  Review of 8/19/19, following an experience of 8/5/19 by SHANON H. *

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• 5 / 5 1

  

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  Easy to use website, answered my questions on very little time. Product showed up timely and is exactly what we ordered. Only had to adjust the latch (Direction decal next to latch inside door.) to tighten door to seal. Very happy with my whole experience.

  Review of 8/17/19, following an experience of 8/9/19 by ANABEL H. *

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• 5 / 5 1

  

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  Excellent customer service answers to questions and excellent product

  Review of 8/16/19, following an experience of 8/5/19 by REGGIE D. *

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• 5 / 5 1

  

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  I have not installed it yet. but the concept is awesome. Brilliant.

  Review of 8/14/19, following an experience of 8/7/19 by DAWSON D. *

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• 5 / 5 1

  

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  Website was easy to maneuver, found parts at a good price and shipping was fast and easy.

  Review of 8/13/19, following an experience of 8/1/19 by URSULA P. *

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• 2 / 5 1

  

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  I had ordered an injector puller and assumed it had shipped since my credit card was charged. after eight days I called them and got a recording which I left a massage. I also e-mailed and later was told it was on back order for four weeks. That would have been nice to know the week prior. I was refunded rather easily though via same e-mail.

  Review of 8/12/19, following an experience of 7/3/19 by RIGOBERTO B. *

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  Answer by uniquetruck.com

  

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  I absolutely apologize for the lead time of your order. We do try to contact our customers via email and a phone call when we are advised that items are out of stock or on an extended back order with our supplier. The item that you purchased is in such high demand that it seems when it comes into stock it goes right back out. I do hope that you were able to find the product so you could complete the work on your vehicle. Rodney D. Unique Truck Equipment 616-531-8868

• 3 / 5 1

  

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  ordered a cam seal tool was told it came dierectly from manufacture, 5 days later call comapany to have them tell me its on 3 week back order. I never would have ordered it if the website was up to date on inventory. Called company and they gave me a full refund as since product was not shipped I cancelled order. I would likely not order again from this comapny as I do not order stuff and wait weeks or months to fullfill a order.

  Review of 8/10/19, following an experience of 7/3/19 by ALISON H. *

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  Answer by uniquetruck.com

  

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  Thank you for your review. I see you placed your order on 07/03/19. We processed the order the same day. We had confirmation from our supplier that the item was on back order. Before we were able to contact you, after the 4th of July weekend, you called to get the tracking information. We, unfortunately, had to let you know of the back order during that call. You decided to cancel your order. We cancelled your order with the refund being processed on the 9th. Rodney D. Unique Truck Equipment 616-531-88689

• 5 / 5 1

  

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  I had an AWESOME customer service experience with Tom Brown, and was very impressed with the follow-up telephone call to verify my order, and the offer of suggestions on changing my order to a different model that would be better for my intended application. I am more than satisfied with UNIQUE Truck Equipment, and look forward to doing business with them again in the future.My purchase was also shipped and received very quickly. Thank you!!

  Review of 8/9/19, following an experience of 8/1/19 by STELLA D. *

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• 5 / 5 1

  

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  Great place to do business

  Review of 8/8/19, following an experience of 8/1/19 by AMPARO K. *

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• 5 / 5 1

  

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  Very accurate

  Review of 8/8/19, following an experience of 8/1/19 by MAYBELL C. *

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• 5 / 5 1

  

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  Accurate info & easy to navigate

  Review of 8/8/19, following an experience of 8/1/19 by JOHNATHON G. *

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• 5 / 5 1

  

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  Fast shipping easy web site

  Review of 8/6/19, following an experience of 7/29/19 by JANICK P. *

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• 5 / 5 1

  

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  easy to read and order,fast dilevery!!!

  Review of 8/5/19, following an experience of 7/29/19 by CLOYD G. *

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• 5 / 5 1

  

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  Great

  Review of 8/1/19, following an experience of 7/24/19 by LAVERNE T. *

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• 4 / 5 1

  

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  Waited a little longer than would have preffered.

  Review of 7/31/19, following an experience of 7/11/19 by ANYA B. *

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• 5 / 5 1

  

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  Just mounted on my ram 3500 only took 15 minutes

  Review of 7/30/19, following an experience of 7/23/19 by SHANY V. *

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• 5 / 5 1

  

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  Extremely knowledgeable, easy to navigate

  Review of 7/30/19, following an experience of 7/19/19 by CHRISTY C. *

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• 1 / 5 1

  

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  Ordered 2 96" top mount tool boxes, bow of them came in a timely manner which was great cause we really needed this for more stock on one of our trucks, both boxes were scuffed up, dented up and you could see every single inside weld on the outside, these boxes were slapped together and honestly look trashy on a brand new truck. The locks on them probably work but are the cheapest in quality and its a task just to get the key in and use them. Very disappointed in the quality.

  Review of 7/26/19, following an experience of 6/6/19 by DENIS W. *

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  Answer by uniquetruck.com

  

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  Thank you for your review. We strive to provide the best quality products at the lowest cost. When ever there has been an issue in quality we will always do our best to make it right. We work very closely with our suppliers and when we explain a situation new products can be shipped or sometimes a credit can be issued for the damages. I tried to contact you on two different occasions to discuss the issues with the toolboxes you received but never got a response. If you have pictures of the damages and a copy of your B.O.L., signed and stating that the product was damaged when it arrived we may still be able to work out a solution. Please feel free to contact me 616-531-8868 extension 1336. Rodney D. Unique Truck Equipment

• 5 / 5 1

  

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  Very professional company.. Competitive pricing and great detectio selection of products

  Review of 7/25/19, following an experience of 7/17/19 by BARBARA G. *

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• 5 / 5 1

  

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  Answered questions and shipped promptly.

  Review of 7/25/19, following an experience of 7/2/19 by JOANY Y. *

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• 5 / 5 1

  

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  great service

  Review of 7/23/19, following an experience of 7/12/19 by LAVERN D. *

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• 5 / 5 1

  

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  Quick Shipments, great service.

  Review of 7/23/19, following an experience of 7/16/19 by ALFREDO G. *

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• 5 / 5 1

  

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  Product delivered on time

  Review of 7/23/19, following an experience of 7/15/19 by JANIS L. *

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• 5 / 5 1

  

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  easy to use and navigate web site

  Review of 7/22/19, following an experience of 7/15/19 by EMMETT L. *

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• 5 / 5 1

  

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  Got what i needed. Very Good Website.

  Review of 7/22/19, following an experience of 7/5/19 by MADALYN K. *

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• 5 / 5 1

  

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  Fast shipping good quality

  Review of 7/22/19, following an experience of 7/11/19 by ALEK M. *

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• 5 / 5 1

  

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  I like the site, easy to navigate and order

  Review of 7/19/19, following an experience of 7/12/19 by MARISOL L. *

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• 5 / 5 1

  

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  Had the needed item and shipped it quickly.

  Review of 7/17/19, following an experience of 7/10/19 by CONSTANTIN C. *

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• 5 / 5 1

  

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  GOOD WEBSITE

  Review of 7/17/19, following an experience of 7/10/19 by ALICE C. *

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• 4 / 5 1

  

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  The website is easy to navigate. I apparently got caught up in the 4th of July holiday, ordering on Friday the 5th but not receiving the product until the 15th. (The order got processed on July 8th.) Unique Truck Equipment is a drop-ship retailer, the tire dolly came directly from Gaither. It arrived intact but took a total of 10 days to reach my shop. I would definitely order from Unique Truck Equipment again, the pricing is very competitive.

  Review of 7/17/19, following an experience of 7/8/19 by AMIR M. *

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• 4 / 5 1

  

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  The sales person I dealt with was very courteous and helpful, I am waiting to hear that my toolboxes are in where they are being shipped to, hopefully very soon. I was pleased how my order went, just hoping the boxes arrive soon so I can get back to work. Will defiantly use this site again!

  Review of 7/17/19, following an experience of 7/9/19 by MERLE S. *

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• 5 / 5 1

  

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  Thank you for the prompt delivery!!

  Review of 7/16/19, following an experience of 7/9/19 by LORAINE Q. *

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• 5 / 5 1

  

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  Got a great light for my boat so easy and fast

  Review of 7/16/19, following an experience of 7/8/19 by LUE B. *

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• 3 / 5 1

  

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  Muy credit card was not accepted, and I had to go at my bank and I had to pay a fee 35 USD plus,

  Review of 7/14/19, following an experience of 6/3/19 by JULES H. *

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  Answer by uniquetruck.com

  

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  We do apologize that we were not able to accept your credit card as a payment option. Sometimes during our verification processes that happens and we do have to offer alternative payment options. It is unfortunate that banks charge additional fees for the payment options that we would require. Rodney D. Unique Truck Equipment 616-531-8868

• 2 / 5 1

  

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  Good, Customer service. Shipping is a rip off.

  Review of 7/13/19, following an experience of 5/24/19 by GERHARD B. *

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  Answer by uniquetruck.com

  

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  Thank you for your review. We try to be fair with our shipping and have set up flat rate shipping based on the weights of the items we sell. Items that weigh 0-30 pounds ship for $9.95. Rodney D. Unique Truck Equipment 616-531-8868

• 5 / 5 1

  

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  Perfect quick shipy

  Review of 7/12/19, following an experience of 7/5/19 by VIOLETTE S. *

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• 5 / 5 1

  

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  TIMELY DELIVERY OF MY PURCHSE

  Review of 7/9/19, following an experience of 7/1/19 by OLA C. *

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• 5 / 5 1

  

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  great

  Review of 7/8/19, following an experience of 6/17/19 by GENNARO L. *

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• 5 / 5 1

  

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  Awesome company n order arrived early

  Review of 7/6/19, following an experience of 6/25/19 by LYDIA B. *

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• 5 / 5 1

  

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  Product delivered on time works great six stuck wheels off in 15 mins

  Review of 7/5/19, following an experience of 6/26/19 by BEVERLY A. *

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• 4 / 5 1

  

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  yes!

  Review of 7/2/19, following an experience of 6/25/19 by TRESSIE S. *

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• 5 / 5 1

  

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  The website is good but the people behind it are better. I ordered a wrong harness for our Cummins engines. They helped me return the wrong part and reorder the harness I needed. Great people we will be getting more tools from them.

  Review of 7/1/19, following an experience of 6/24/19 by PAUL E. *

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• 5 / 5 1

  

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  very easy to deal with and quick accurate service.

  Review of 7/1/19, following an experience of 6/21/19 by ALFONZO W. *

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• 5 / 5 1

  

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  I received exactly what I expected I

  Review of 6/26/19, following an experience of 6/14/19 by CONCEPCION S. *

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• 5 / 5 1

  

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  Filled very promptly. Will be ordering more equipment from Unique

  Review of 6/26/19, following an experience of 5/31/19 by GLADYCE Q. *

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• 4 / 5 1

  

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  HAVE NOT USED AT THIS TIME

  Review of 6/25/19, following an experience of 6/18/19 by JEREMY L. *

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• 5 / 5 1

  

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  I received my order quickly and they even called me to see if I was purchasing the correct items. I've already installed the brackets and they look great.

  Review of 6/25/19, following an experience of 6/18/19 by NAKIA H. *

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• 5 / 5 1

  

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  Good pricing and quick delivery.

  Review of 6/22/19, following an experience of 6/10/19 by VINCE S. *

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• 5 / 5 1

  

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  FAST PROMPT SERVICE

  Review of 6/21/19, following an experience of 6/10/19 by DREW O. *

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• 5 / 5 1

  

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  Excellent service

  Review of 6/21/19, following an experience of 6/13/19 by ETHYL Y. *

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• 5 / 5 1

  

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  Fast shipping. Best price

  Review of 6/17/19, following an experience of 6/10/19 by ISAIAH T. *

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• 4 / 5 1

  

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  Listed standard flat rate shipping for perchance over a set price. Allowed check out then called to ask for $150 more for shipping. Then the items came with shipping damage to the paint. They did still have by far the best prices on the items I ordered.

  Review of 6/14/19, following an experience of 6/3/19 by FLO F. *

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• 5 / 5 1

  

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  Fast. Works great

  Review of 6/14/19, following an experience of 6/6/19 by RYLEY O. *

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• 5 / 5 1

  

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  VERY GOOD

  Review of 6/13/19, following an experience of 5/31/19 by LUPE H. *

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• 5 / 5 1

  

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  Prompt service and good packaging.

  Review of 6/12/19, following an experience of 5/13/19 by JETT S. *

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• 4 / 5 1

  

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  Very helpful staff and reasonable shipping time. There was a small issue getting my receipt for a credit and rebill but once I called in they were able to get it corrected quickly.

  Review of 6/11/19, following an experience of 5/13/19 by MEGHAN S. *

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• 5 / 5 1

  

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  All of our transactions with Unique Truck Equipment have been excellent. Very professional and their communication with our order shipments have been outstanding. All product orders have been shipped on time and the product quality exceeds our customer expectations.

  Review of 6/11/19, following an experience of 5/13/19 by TABITHA W. *

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• 5 / 5 1

  

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  Great prices fast ship you will get a real person on the phone.theyre just unique!

  Review of 6/11/19, following an experience of 6/3/19 by ROMAN R. *

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• 4 / 5 1

  

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  Great!

  Review of 6/10/19, following an experience of 6/3/19 by ISABELL K. *

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• 3 / 5 1

  

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  Did not get any notification of ship date or tracking info, which is unusual in this day and age of internet shopping. Tried calling several times during business hours but didn't get an answer. Next day, I got a notice from FedEx for a expected delivery. Would have been good to not be in the dark.

  Review of 6/8/19, following an experience of 4/29/19 by STEPHAN S. *

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  Answer by uniquetruck.com

  

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  Thank you for your review. I do apologize that you did not receive tracking information. We as a company recently have instituted a new policy regarding tracking information. For the time being we have decided that we are not emailing tracking information as we have had many packages that have been re-routed and stolen. However, if you were to contact us regarding your order, we will track your order and tell you the estimated delivery date. I do see that we processed your order on 04/29/2019 and it was delivered as of 05/04/2019 via UPS. Rodney D. Unique Truck Equipment 616-531-8868

• 5 / 5 1

  

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  Very user friendly

  Review of 6/7/19, following an experience of 5/30/19 by KAILEE L. *

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• 4 / 5 1

  

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  Good response time for information on my order

  Review of 6/5/19, following an experience of 5/29/19 by BILL J. *

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• 5 / 5 1

  

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  Great prices and excellent service

  Review of 6/5/19, following an experience of 5/22/19 by RYLEE B. *

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• 5 / 5 1

  

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  fast shipping,

  Review of 6/1/19, following an experience of 5/24/19 by TILLMAN H. *

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• 5 / 5 1

  

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  Easy to navigate and find what I am looking for.

  Review of 5/31/19, following an experience of 5/24/19 by ALEXYS N. *

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• 5 / 5 1

  

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  good

  Review of 5/28/19, following an experience of 5/21/19 by AMERICO M. *

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• 5 / 5 1

  

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  Good prices and fast shipping

  Review of 5/28/19, following an experience of 5/20/19 by CRUZ S. *

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• 5 / 5 1

  

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  Easy

  Review of 5/25/19, following an experience of 5/17/19 by IVORY G. *

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• 5 / 5 1

  

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  Very knowledgeable, Super helpful, and meet there commitments. I will use Unique again when I need them.

  Review of 5/23/19, following an experience of 5/15/19 by DIXIE T. *

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• 2 / 5 1

  

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  Product was in less than new condition when it arrived with dings and scratches. Customer service representative Rodney was more than willing to listen however the end result of an offer for a $20 refund left me feeling like I would probably choose to shop elsewhere for my truck parts needs in the future.

  Review of 5/23/19, following an experience of 4/11/19 by ELISE R. *

  *Pseudonymized data at the request of the author

  Answer by uniquetruck.com

  

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  Thank you for your review. I notified the manufacturer of your concerns and the pictures you sent were forwarded to the customer service team at the manufacturer. They responded that the item is question was not used or refurbished. The dings on the item occurred during the shipping process, that is why they were willing to offer a shipping credit. I know we discussed the possibility of ordering another item and returning the original but then the return shipping and shipping of the new item would have cost more. I will be issuing the refund of your shipping cost this afternoon. Rodney D. Unique Truck Equipment 616-531-8868

  Answer by Elise R

  

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  Very doubtful that the dings occurred during the shipping process ! As discussed there was no damage whatsoever to the packaging that would be concurrent with dings and scratches on the product. More likely explanation as offered by you was that it was damaged during manufacturing ! Very poor response by the manufacturer to remedy or compensate for lackluster product.

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• 5 / 5 1

  

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  Very fast service

  Review of 5/23/19, following an experience of 5/2/19 by ELINORE W. *

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• 5 / 5 1

  

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  Ordered and received a phone call later that day to verify I had ordered the correct part for our vehicle. I am glad they did because I had clicked on the wrong choice. Item was delivered within a week.

  Review of 5/22/19, following an experience of 5/14/19 by MILFORD B. *

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• 5 / 5 1

  

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  Rodney was awesome to work with, order was quickly sent and received.

  Review of 5/20/19, following an experience of 5/13/19 by ROSS W. *

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• 5 / 5 1

  

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  showed up in a reasonable time

  Review of 5/20/19, following an experience of 5/10/19 by ADAN U. *

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• 1 / 5 1

  

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  Never received the order

  Review of 5/20/19, following an experience of 4/12/19 by SELMER D. *

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  Answer by uniquetruck.com

  

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  I apologize that we were unable to process your order in a timely manner. The manufacturer closed their warehouse for 5 days to do physical inventory and changed the software they use for warehousing and shipping. The did not stop taking orders and this situation put them into catch up mode. I did try to find another supplier that had the item in stock. You decided to cancel your order because of the lead time. We have processed a full refund. Rodney D. Unique Truck Equipment 616-531-8868

• 4 / 5 1

  

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  Good

  Review of 5/19/19, following an experience of 5/8/19 by MERLE S. *

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• 5 / 5 1

  

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  outstanding

  Review of 5/18/19, following an experience of 5/10/19 by SYBLE D. *

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• 5 / 5 1

  

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  Great people

  Review of 5/17/19, following an experience of 5/10/19 by ADALBERTO E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to work with and knowledgeable

  Review of 5/17/19, following an experience of 4/24/19 by JUNIUS L. *

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• 2 / 5 1

  

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  The original shipping cost was $179 which i thought was acceptable so went ahead and placed the order. Then they contacted me and stated that an additional $50 shipping must be paid or the order would not be placed. This additional $50 shipping seemed unprofessional and unnecessary.

  Review of 5/17/19, following an experience of 4/9/19 by DEJON R. *

  *Pseudonymized data at the request of the author

  Answer by uniquetruck.com

  

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  Thank you for your review. I understand why it would be frustrating to have to pay an additional $50.00 for shipping charges above what is listed at check out. Unfortunately, in this instance, we are under contract to use the manufacturer's shipping company and we don't get to price out the freight with the companies we work with. On most other items, we control the shipping and they fall within our flat rate freight shipping option. Rodney D. Unique Truck Equipment 616-531-8868

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