Customer reviews for uniquetruck.com

Customer reviews

• 4 / 5

  

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  Customer service was great and very helpful! My experience with Unique Truck would be perfect if tracking number was provided.

  Review of 1/31/20, following an experience of 1/22/20 by RAPHAEL G. *

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• 5 / 5

  

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  User frendly

  Review of 1/30/20, following an experience of 1/8/20 by MAYA W. *

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• 5 / 5

  

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  Very pleased with the communication adapter I purchased.

  Review of 1/29/20, following an experience of 1/22/20 by ALEXYS G. *

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• 5 / 5

  

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  Fast and fair shipping.

  Review of 1/27/20, following an experience of 1/20/20 by IZABELLA G. *

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• 5 / 5

  

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  Great price, prompt service, precise delivery, going to continue to order here

  Review of 1/19/20, following an experience of 1/6/20 by BARBARA L. *

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• 5 / 5

  

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  Received on time

  Review of 1/16/20, following an experience of 1/8/20 by BERNIECE Y. *

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• 5 / 5

  

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  Everything was easy to find and purchase.

  Review of 1/16/20, following an experience of 1/8/20 by EINAR K. *

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• 5 / 5

  

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  Great Service!

  Review of 1/15/20, following an experience of 1/8/20 by MERTIE D. *

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• 5 / 5

  

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  ....

  Review of 1/14/20, following an experience of 1/2/20 by CONCEPCION S. *

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• 1 / 5

  

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  not in stock

  Review of 1/9/20, following an experience of 12/2/19 by LUISA W. *

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  Answer by uniquetruck.com

  

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  I apologize for not having this item available to ship. When items are listed as drop ship from the manufacturer, we typically get notified within 2 business days if they are unavailable. In this instance we were notified and contacted you about the back order. We had processed your order on the 2nd and your refund was processed on the 4th once you had decided to cancel your order. Rodney D. Unique Truck Equipment 616-531-8868

• 5 / 5

  

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  Prompt service

  Review of 1/7/20, following an experience of 11/26/19 by LAUREL L. *

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• 5 / 5

  

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  By far the best company I have ever dealt with. Swift service and convenience. I am a Member of the U.S. Army and by far has never seen an tool order process and delivered as quickly as they did. Salute to Unique Truck Equipment!!!!!

  Review of 1/6/20, following an experience of 12/18/19 by MARLEN H. *

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• 5 / 5

  

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  good service, good product

  Review of 1/2/20, following an experience of 12/20/19 by HENRIETTE S. *

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• 5 / 5

  

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  Everything was great. I happened to purchase two very similar items and someone was nice enough to call me to double check if thats what I wanted because these items were non-refundable. It turned out I only needed one of those items and they were nice enough to cancel one of the items for me. Great customer service. Thank you!

  Review of 1/2/20, following an experience of 12/23/19 by GAIL C. *

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• 5 / 5

  

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  Immediate response to order from Unique Truck. They were able to help correct a billing issue (my fault) right away and followed up with the order processing to phone in to ensure we had everything else we needed to properly use the item(s) we purchased.

  Review of 12/31/19, following an experience of 12/20/19 by KIERAN H. *

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• 5 / 5

  

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  Easy, fast and great on the phone..!

  Review of 12/31/19, following an experience of 12/24/19 by KADE K. *

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• 5 / 5

  

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  Great customer service

  Review of 12/27/19, following an experience of 12/20/19 by FLO O. *

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• 5 / 5

  

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  Everything with great with the ordering and receiving of the equipment ordered.

  Review of 12/27/19, following an experience of 12/2/19 by RICKIE Y. *

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• 5 / 5

  

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  Fast shipping

  Review of 12/19/19, following an experience of 12/11/19 by ANABELLE P. *

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• 5 / 5

  

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  Site was good but i had to call customer service to find what I wanted, they were great. took my information and called back with the boxes i was looking for!

  Review of 12/18/19, following an experience of 11/15/19 by IGNATIUS J. *

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• 4 / 5

  

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  Good ...only docked the one star due to it taking a week and half to receive and never go at tracking number

  Review of 12/16/19, following an experience of 12/6/19 by EVANS N. *

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• 5 / 5

  

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  Todo bien bien servicio seguire Comprando con ustedes

  Review of 12/13/19, following an experience of 12/5/19 by MYRON H. *

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• 5 / 5

  

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  good customer service, fast delivery, product arrived in great shape-packaging not torn up

  Review of 12/13/19, following an experience of 12/5/19 by LOURDES P. *

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• 5 / 5

  

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  A+++

  Review of 12/11/19, following an experience of 12/3/19 by KELLEN S. *

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• 5 / 5

  

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  Fast and accurate delivery

  Review of 12/8/19, following an experience of 11/27/19 by BRAEDEN D. *

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• 1 / 5

  

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  I bought the Bosch HDS 250 Heavy duty Scan Tool from Diagnostic Superstore. I was told a week and a half later that I actually bought it from Uniquetruck.com. Never agreed to this and never got a tracking number. My Diagnostic tool didn't arrive for almost three weeks. I don't recommend either Diagnostic Superstore or Uniquetruck.com

  Review of 12/6/19, following an experience of 10/30/19 by BRIA H. *

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  Answer by uniquetruck.com

  

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  Thank you for your review. I apologize for the confusion about the company names. Our parent company is Unique Truck Equipment and we operate a website www.DiagnosticSuperstore.com. This is a D.B.A. (doing business as) name. It is a website dedicated to all the diagnostic equipment we sell. I see we processed your order on 10/23/19 and it was delivered on 11/1/19 via USPS. Rodney D. Unique Truck Equipment 616-531-8868

  Answer by Bria H

  

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  Okay I see now, the parts arrival time was my mistake. I order a ton of parts every month. I will retract my review.

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• 5 / 5

  

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  Site was ok didn’t do much site because am a right away kinda guy so I call rep for assistant now he was great

  Review of 12/4/19, following an experience of 11/25/19 by MONTY S. *

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• 5 / 5

  

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  Great to deal with and knowledgeable about products.

  Review of 12/3/19, following an experience of 11/22/19 by LIAM C. *

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• 5 / 5

  

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  Great online experience, quick delivery

  Review of 12/2/19, following an experience of 11/22/19 by STAN M. *

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• 5 / 5

  

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  Site is very user friendly

  Review of 11/29/19, following an experience of 11/6/19 by FAY F. *

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• 1 / 5

  

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  My order shipped fast so that was great. On the other hand my puller was basically made out of aluminum foil. I could not put any pressure on the tool without something bending and getting ruined. I would have returned the tool and saved me a 100$ but i broke the tool so I don’t think this company would give me my money back. I think they have good design but they definitely need to rethink the metal they use.

  Review of 11/29/19, following an experience of 10/22/19 by WAINO T. *

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  Answer by uniquetruck.com

  

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  Thank you for your order and your review. We sell dozens of this tool per month and very rarely never see this happening. We are a distributor for this tool. You may be able to contact the manufacturer directly to see if they offer a warranty, the phone number is 714-693-7666. I will send you a copy of your invoice so you will have proof of purchase. Rodney D. Unique Truck Equipment 616-531-8868

• 1 / 5

  

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  After 2 months of patiently waiting with very little contact from anyone I finally cancelled my order. Anytime any contact was made it had to be initiated by me. Was straight out lied to the first two times I called about my order. Finally the third time I talked to someone that was very helpful and truthful. Sorry to say might be the only "good" employee they have!! Reordered product from someone else and had it in 3 days. Will be a very cold day in h#@$ before I would ever consider ordering something from this website again. Very dissatisfied customer in Nebraska.

  Review of 11/28/19, following an experience of 10/23/19 by CHRIST B. *

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  Answer by uniquetruck.com

  

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  We thank you for your review and the patience that you showed during this whole ordering process. I first need to apologize that it took so long to get everything figured out and that you felt that you were lied to. We are a re-seller of this item and do not have a direct relationship with the manufacturer. We work with one of our main suppliers to be able to sell this product, that ships, direct from the manufacturer. I think that is where the communication problem comes into play. We were passed along bad information that in turn we relayed to you, on multiple occasions. Again, I can’t apologize enough. I am glad that you were able to find a company that was able to get you the product and we were able to cancel and process your refund. Rodney D. Unique Truck Equipment 616-531-8868

• 1 / 5

  

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  I didn't receive my order.

  Review of 11/28/19, following an experience of 10/22/19 by AYDEN H. *

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  Answer by uniquetruck.com

  

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  Thank you for your review. Your original order was cancelled as it did not pass our verification process. After we made you aware of this, we were able to process the second order you placed with the correct information you provided.We shipped your item on 10/22/19, Next Day Air, and have proof of delivery from UPS that the package was delivered on 10/23/19. We have now started a lost package investigation with UPS. UPS takes up to 8 days to resolve these claims, which was started on the 26th. We will keep you posted as to the outcome of the investigation Rodney D. Unique Truck Equipment 616-531-8868

• 2 / 5

  

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  I ordered a river gun for an upcoming job. 7 days before I needed it thinking it would arrive within the week. Called after it didn't show up and found out it was not available. Courteous phone call but not the outcome I had wanted.

  Review of 11/28/19, following an experience of 10/21/19 by CHAZ N. *

  *Pseudonymized data at the request of the author

  Answer by uniquetruck.com

  

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  Thank you for your review. I apologize that in this instance we did not reach out to when we were notified that the product you had purchased had been discontinued. We try to email customers when this happens and offer them an alternative/similar item. Your order, unfortunately, did slip through the cracks. When you contacted us regarding the shipping and realized that the item was unavailable, we refunded you promptly and removed the item from our website. Rodney D. Unique Truck Equipment 616-531-8868

• 5 / 5

  

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  Great to deal with a business that has a personnel touch. I called with a question and quickly received a return call with all the information I needed. Delivery of product was very prompt. Very pleased with Unique and there sales representatives.

  Review of 11/28/19, following an experience of 11/20/19 by GENE S. *

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• 5 / 5

  

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  Unique truck had our desired items in stock, and did not waste any time getting them shipped. Great job!

  Review of 11/27/19, following an experience of 11/15/19 by MARIANNE K. *

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• 5 / 5

  

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  Very good service, quick shipping.

  Review of 11/24/19, following an experience of 11/12/19 by ELIEZER K. *

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• 5 / 5

  

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  Great they sent my puller to me with in a couple days!

  Review of 11/21/19, following an experience of 11/14/19 by TYREEK M. *

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• 5 / 5

  

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  Very good service

  Review of 11/21/19, following an experience of 11/13/19 by EARLINE B. *

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• 5 / 5

  

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  very easy to use and very friendly people

  Review of 11/20/19, following an experience of 11/12/19 by MURPHY B. *

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• 5 / 5

  

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  good communication messages were sent with updates

  Review of 11/19/19, following an experience of 11/7/19 by REED J. *

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• 5 / 5

  

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  Shipping and quality is great

  Review of 11/18/19, following an experience of 11/7/19 by JALON S. *

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• 5 / 5

  

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  Place your order on the Internet and the salesman called to make sure it was the right thing I was very happy with the service thank you

  Review of 11/17/19, following an experience of 11/4/19 by RAHSAAN W. *

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• 5 / 5

  

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  very satisfied

  Review of 11/13/19, following an experience of 11/6/19 by SHANIYA B. *

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• 5 / 5

  

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  I used e-mail with customer service rep R DeHaan and it worked great.

  Review of 11/8/19, following an experience of 11/1/19 by WINNIFRED B. *

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• 5 / 5

  

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  Straightforward site, easy to navigate. Had a glitch where my order failed to submit, so I resubmitted it. Couple days later received an email from them saying my order processed twice, and based on what it was for they credited the first one back. They caught the discrepancy before I even knew there was one! Now THAT’S good customer service. :-)

  Review of 11/8/19, following an experience of 10/28/19 by TRISHA S. *

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• 5 / 5

  

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  Great customer service, easy ordering. Had to contact customer service about my purchase and was a very good experience.

  Review of 11/4/19, following an experience of 10/23/19 by CICERO W. *

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• 5 / 5

  

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  Great service, very helpful and friendly salesman... THANK YOU!!!

  Review of 10/31/19, following an experience of 10/23/19 by LAILA O. *

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• 4 / 5

  

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  Professional, Great to work with & order from.

  Review of 10/31/19, following an experience of 10/23/19 by MARGARETTE L. *

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• 5 / 5

  

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  Excellent service. Unique Truck is excellent to work with from issuance of the purchase order through the product shipping and invoicing. Seemless.

  Review of 10/30/19, following an experience of 10/23/19 by PAIGE K. *

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• 5 / 5

  

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  Great service, fast delivery

  Review of 10/30/19, following an experience of 10/22/19 by BEAULAH S. *

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