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Review Summary
TricorBraun is highly regarded for its excellent product quality and reliable service, with prompt deliveries and a user-friendly ordering system. Many customers express satisfaction with their impressive selection and the attentive customer support provided.
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A. A.
Aug 4, 2021
Verified reviewFirst review was rejected by Packaging Option Direct (Maybe a little truthful for them) Lawyer contacted, I'll say no more
Reply from Tricorbraun.com
Hello Steve, Your first review on this platform was automatically flagged and rejected by the Verified Reviews team. We didn't have control over that, apologies on that front. We have also responded on Trust Pilot in regards to your order so I'll add that here as well. We sincerely apologize for the issues with your recent order. We strive to ship each order complete and on time. However, we do run into issues every so often and it looks like our system showed the full amount of product in stock when that wasn't an accurate number in the warehouse. We have refunded the cost of your entire order (split into 2 parts) and have canceled the remainder of the product that is still on order. We hope that you can still find use for the partially shipped products that were delivered. Best, The Team at Packaging Options Direct
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A. A.
Aug 4, 2021
Verified reviewExcellent
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A. A.
Aug 4, 2021
Verified reviewgood quality jars, great shipping price
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A. A.
Aug 4, 2021
Verified reviewWe've ordered a number of times and consistently receive great service and timely deliveries.
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A. A.
Aug 4, 2021
Verified reviewExcellent!
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A. A.
Aug 4, 2021
Verified reviewJust looking for samples. Very prompt service, thank you!!
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A. A.
Aug 4, 2021
Verified reviewSecond order with Packaging Options direct, product was received as expected. Love the quality for sure! We experienced issues getting our shipment through customs again. It appears that once orders are shipped there is little to no follow up for orders that require customs clearances. We have twice needed to contact the freight couriers selected to assist getting our orders through the customs process due to lacking paperwork or insufficient brokerage information. I will say that the customer service staff has been great at providing the help that we need. It just typically costs two to three days extra to get the parcels cleared. Oh and do not be fooled by the FedEx freight promise...we have yet to have an order ship via FedEx. Not sure if this is because we are located in Canada, but it has just worked out that way for us. We will continue to order from these guys as the product is perfect. We will just need to add more lead time to cover the customs issues.
Reply from Tricorbraun.com
Hello Meloni, Thank you for taking the time to review your recent order and provide feedback. We are so happy to hear the products are working out for you and your company. We apologize for the issues and delays through customs. We are currently working on a new process for freight handling across the border and this particular instance will help us create a better solution moving forward. We appreciate your patience as we work through this issue. Please continue to reach out to customer service at Info@PackagingOptionsDirect.com for further assistance. We appreciate your continued business. Best, The Team at Packaging Options Direct
Reply from A. A.
No worries at all. As a business owner I know that customer feedback is key to improving customer service. We love your product and will continue to order. It appears the disconnect is between the freight company and which broker you guys select for the clearances. Past that it is pretty smooth. I will say that our most recent shipment was handled by ABF and they were way easier to work with than the freight supplier used on our first order.
Show exchanges Hide exchanges -
A. A.
Aug 4, 2021
Verified reviewProduct was delivered quickly and my emails with customer service were pleasant and productive.
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A. A.
Aug 4, 2021
Verified reviewGreat prices, wonderful customer service, fast shipping! Thank you!
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A. A.
Aug 4, 2021
Verified reviewGreat customer service!
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A. A.
Aug 3, 2021
Verified reviewExcellent item. Will buy again
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A. A.
Aug 3, 2021
Verified reviewTerrr-riffick!
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A. A.
Aug 3, 2021
Verified reviewI was missing 6 lids.
Reply from Tricorbraun.com
Hello Lyriq, Thank you for your feedback. We apologize that your order was short 6 closures. Our customer service team will contact you in a separate email to provide tracking information for the replacements. If you are ever unsatisfied with your order or have questions about an order, we encourage you to reach out to our team. You can email us at Info@PackagingOPtionsDirect.com for assistance. Best, The Team at Packaging Options Direct
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A. A.
Jul 24, 2021
Verified reviewWhat an absolute nightmare. I was so excited when I found this website because they have some beautiful packaging options that I was interested in using for my skincare company. However, my excitement quickly turned into disappointment, and soon after became horror when I received my order. I had ordered samples of 5 different GLASS bottles, which came carelessly thrown into a bubblewrap pouch (NOT INDIVIDUALLY WRAPPED OR PROTECTED AT ALL) and the pouch was stuffed into an envelope. Two of the bottles were damaged, leaving shattered glass all throughout the bag AND all of the bottles were scratched up beyond belief because of the shattered glass. I left a review on facebook and they apologized and offered to reship the items and asked me to give them another chance. Well, jokes on me because the bottles arrived the EXACT same way as the first time, carelessly thrown into a pouch, except the pouch was in a box this time. And they were still just as scratched up as the first time. I’m not even exaggerating, like no one would be able to confidently sell their products in these bottles they looked so bad. Which lead me to believe they were probably damaged BEFORE they were shipped out. Anyways I thanked them for the effort but obviously I told them I’d be investing my money somewhere else. I’d rather take a chance on alibaba!
Reply from Tricorbraun.com
Hello London, Thank you again for taking the time to leave us feedback on this order. What you experienced through ordering and your replacement order was unacceptable. We let you down twice and are truly sorry for all the trouble. We are working on putting new processes in place for individual glass items to make sure this doesn’t happen in the future. We issued a full refund on your order. If there is anything else we can do to address the situation, please don’t hesitate to reach out to our Customer Service team. Best, The Team at Packaging Options Direct
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A. A.
Jul 24, 2021
Verified reviewAwesome 👏 I love all my containers. Please can we be able to buy 8oz Amber Bottles separately instead of Bulk, thank you
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A. A.
Jul 23, 2021
Verified reviewNot only did you have the size and type of jars I needed,( which everyone seems to be out of), your shipping was lightning fast. Package was packed perfectly and no damage. Prices are great too! I have ordered from you before and I have never had a problem.
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A. A.
Jul 23, 2021
Verified reviewGreat Peoduct and Great Peoplr!
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A. A.
Jul 22, 2021
Verified reviewGreat product and customer service extremely easy to work with! Will be ordering again.
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A. A.
Jul 22, 2021
Verified reviewfast shipping and good quaility items
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A. A.
Jul 22, 2021
Verified reviewSo happy I found Packaging Options Direct. Site was very easy to navigate and showed if an item was available. I like how the appropriate lids or other items were displayed. Shipping was extremely fast, I received the items 5 days early. I highly recommend this option for buying your packaging needs.
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