Customer reviews

• 5 / 5 1

  

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  Everything was perfect from ordering to delivery. I highly recommend this company and would order again.

  Review of 9/19/19, following an experience of 7/23/19 by CARRIE B. *

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• 5 / 5 1

  

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  An absolute pleasure to work with Thomas Dale. The end result- an engraved tankard for our son's 40th birthday - was really beautiful.

  Review of 9/18/19, following an experience of 7/19/19 by RUBY C. *

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• 5 / 5 1

  

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  I have ordered repeatedly from this wonderful company and have never been disappointed. It feels like working with old family friends. Their attention to detail and thoughtful suggestions always hit the mark. With Thomas Dale I have been able to start a family tradition and know they have my back! Thank you!!

  Review of 9/12/19, following an experience of 8/19/19 by RAPHAELLE G. *

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• 5 / 5 1

  

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  I have purchased wedding cups for four of my children at the time of their marriages, plus one grandchild’s wedding. This wedding cup was the best by far and the only one that I could get engraved. The others are all similar looking, but not the same quality!! We were so pleased and also with the courteous service we received. It was so easy to order and review things online!!

  Review of 9/12/19, following an experience of 8/6/19 by ANTONIA M. *

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• 5 / 5 1

  

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  I'm a repeat buyer with the Thomas Dale Company because the customer service is excellent, their products are top quality, and the engraving is incredible. Tom and Cheryl are so personable and always follow up in a timely fashion. FIVE STARS!!!

  Review of 9/11/19, following an experience of 8/26/19 by KATHERYN D. *

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• 5 / 5 1

  

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  Beautiful workmanship. Prompt order processing and delivery. Highly recommend.

  Review of 9/11/19, following an experience of 8/5/19 by KYLEE J. *

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• 5 / 5 1

  

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  Completely pleased with the tray and the inscription.

  Review of 9/11/19, following an experience of 8/12/19 by HAZLE K. *

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• 5 / 5 1

  

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  Very clear when ordering . Time lines were sccurste

  Review of 9/11/19, following an experience of 8/1/19 by KELLY W. *

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• 5 / 5 1

  

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  I was able to call this company and talk to the owners. They gave me excellent service, understood my predicaments and gave me fast service. Each Quaich came with instructions on how to keep the quaich clean so that each winner was given the instructions in their own box. Fast service. A small company with a big heart.

  Review of 9/11/19, following an experience of 8/26/19 by TITUS R. *

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• 5 / 5 1

  

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  I've purchased twice from this company and on both occasions the product and the customer service were excellent.

  Review of 9/11/19, following an experience of 8/26/19 by SCOTTIE K. *

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• 5 / 5 1

  

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  I’ve been doing business with Thomas dale almost every year for over 10 years and have never been disappointed. Great service and very pleasant people to work with.

  Review of 9/11/19, following an experience of 8/7/19 by LOYAL F. *

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• 5 / 5 1

  

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  Great customer service. Easy to make a return.

  Review of 9/11/19, following an experience of 8/13/19 by KRAIG C. *

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• 5 / 5 1

  

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  Efficient delivery, beautiful craftsmanship.

  Review of 9/11/19, following an experience of 8/1/19 by MYLENE K. *

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• 5 / 5 1

  

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  The chalice was beautiful and arrived promptly and well packaged. We are very pleased with our new chalice. Thanks and God Bless

  Review of 9/11/19, following an experience of 8/12/19 by ARI S. *

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• 5 / 5 1

  

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  Helpful staff, on time delivery.

  Review of 9/11/19, following an experience of 7/19/19 by MARTIN D. *

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• 5 / 5 1

  

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  Excellent customer service and outstanding products. Thank you!

  Review of 8/29/19, following an experience of 7/10/19 by LILY B. *

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• 5 / 5 1

  

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  Website is good. I had no trouble negotiating it even thought I am a technologically-challenged senior citizen. Quality of the product (Home Communion Set) is superior, and I plan to order 2 or 3 more very soon. Also the order fulfillment was very prompt.

  Review of 8/29/19, following an experience of 7/12/19 by PEARLINE R. *

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• 5 / 5 1

  

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  i have always gotten excellent service and quality of product from Thomas Dale Company. I've ordered several items in the past and will continue to do so in the future.

  Review of 8/29/19, following an experience of 6/27/19 by KATRINA H. *

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• 5 / 5 1

  

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  Exchange dealt with promptly. I really like Teva sandals. I now have 2 pair.

  Review of 8/29/19, following an experience of 7/11/19 by TERRY K. *

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• 5 / 5 1

  

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  cannot imagine there are any companies out there any better than Thomas Dale

  Review of 8/26/19, following an experience of 7/23/19 by DANNIE T. *

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• 5 / 5 1

  

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  Always excellent, prompt service, have been ordering engraved products from them for 10+ years.

  Review of 8/20/19, following an experience of 7/23/19 by ALESSANDRA R. *

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• 5 / 5 1

  

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  Wonderful customer service including a call to let me know the product would be later than expected. Very personal and appreciated.

  Review of 8/12/19, following an experience of 6/20/19 by GEOFFREY P. *

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• 5 / 5 1

  

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  I got a real call from a real person who wanted to check which of two addresses I preferred, the day after the order was placed! And then the delivery of the chalice and paten came in a very timely manner. The product is lovely. And the person I spoke with was lovely as well.

  Review of 8/9/19, following an experience of 6/17/19 by MORGAN G. *

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• 5 / 5 1

  

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  Very happy with my order. Beautiful work

  Review of 8/8/19, following an experience of 6/17/19 by DEWITT B. *

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• 5 / 5 1

  

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  Excellent product and service.

  Review of 8/8/19, following an experience of 6/19/19 by UNA S. *

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• 5 / 5 1

  

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  I've been buying through Thomas Dale Company for years. They are my go to source for julep cups especially. And they are always very helpful and quick.

  Review of 7/30/19, following an experience of 7/8/19 by DESHAWN B. *

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• 5 / 5 1

  

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  Excellent, the particular items I order are always of wedding gifts. They are beautiful, impressive and received with great gratitude. Also stand by the beauty and thoughtful Ness of the gift.

  Review of 7/30/19, following an experience of 7/10/19 by STANLEY F. *

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• 5 / 5 1

  

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  The tankard was excellent quality, and the inscription was done nicely. It was a gift and the recipient was really happy with the present.

  Review of 7/30/19, following an experience of 5/23/19 by KACI L. *

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• 5 / 5 1

  

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  Easy to navigate site, good quality products, fast and friendly service. I would definitely use this company again. We ordered an engraved pewter tankard as a gift. It was packaged really well and shipped promptly. I couldn't be happier.

  Review of 7/20/19, following an experience of 6/3/19 by TRAVIS S. *

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• 5 / 5 1

  

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  Customer Service was outstanding, speed of delivery was phenomenal, the bowl is just beautiful. I am sure we will be ordering engraved awards again. Thank you!

  Review of 7/18/19, following an experience of 5/21/19 by DEDRICK R. *

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• 5 / 5 1

  

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  Excellent

  Review of 7/17/19, following an experience of 5/18/19 by ARTHUR C. *

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• 5 / 5 1

  

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  I would like to have more choice of candlesticks.That was my interest.

  Review of 7/17/19, following an experience of 6/6/19 by FERMIN K. *

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• 5 / 5 1

  

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  Personal customer service and excellent quality!

  Review of 7/17/19, following an experience of 5/21/19 by GERALDINE M. *

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• 5 / 5 1

  

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  Great service!

  Review of 7/17/19, following an experience of 5/29/19 by JARRET M. *

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• 5 / 5 1

  

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  This company is fantastic. I have used them for years to buy Jefferson Cups for graduation presents, birthdays on a personal level, and then for business gifts as well. I always have them engraved. The staff works closely with the buyer to make sure all is perfect.

  Review of 7/17/19, following an experience of 6/3/19 by CASANDRA C. *

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• 5 / 5 1

  

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  Top quality and quick shipping.

  Review of 7/17/19, following an experience of 5/20/19 by LUCY H. *

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• 5 / 5 1

  

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  Awesome

  Review of 7/17/19, following an experience of 6/4/19 by LAYLA A. *

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• 5 / 5 1

  

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  Everything was fine and items we purchased are perfect!

  Review of 7/17/19, following an experience of 5/24/19 by BUD H. *

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• 5 / 5 1

  

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  Everything was fine.

  Review of 7/17/19, following an experience of 6/4/19 by CYNTHIA A. *

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• 5 / 5 1

  

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  Quality merchandise. Professional, courteous staff.

  Review of 6/30/19, following an experience of 5/7/19 by GLADYCE C. *

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• 5 / 5 1

  

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  I interacted with salesperson on the phone over 2 days to perfect engraving on pewter bell. Got exactly what we wanted as a gift. My parents said it is beautiful and they love it.

  Review of 6/30/19, following an experience of 5/6/19 by AMELIE M. *

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• 5 / 5 1

  

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  I have used ThomasDale for a perpetual academic award in memory of my mother. I could not be happier with their treatment of my tiny yearly order. All pieces have been high quality pewter with accurate engraving. My awards always arrive carefully packaged and quickly.

  Review of 6/30/19, following an experience of 5/6/19 by ODIE A. *

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• 5 / 5 1

  

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  Easy to use.

  Review of 6/30/19, following an experience of 5/15/19 by AUGUST P. *

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• 5 / 5 1

  

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  This is the second time I ordered some items from this retailer. Service was excellent and items were shipped on time. I would order from Thomas Dale again without reserve.

  Review of 6/30/19, following an experience of 5/16/19 by ABIGALE K. *

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• 5 / 5 1

  

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  I have always liked the items you sell. And this time I am especially happy. Thanks,

  Review of 6/30/19, following an experience of 5/10/19 by MATHILDE A. *

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• 5 / 5 1

  

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  I ordered a birth plate for my granddaughter. Thomas Dale had an excellent selection, easy to place order, helpful staff to get the engraving right, high quality product, and outstanding engraving.

  Review of 6/29/19, following an experience of 5/1/19 by FABIAN B. *

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• 5 / 5 1

  

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  The man that took my order was great to deal with. When I received my order it was exactly like I thought it would be.

  Review of 6/29/19, following an experience of 5/9/19 by ELNORA M. *

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• 5 / 5 1

  

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  The service was outstanding. The product came in a very timely manner and it was of the highest quality. I couldn’t recommend them higher. I will continue to do business with them.

  Review of 6/29/19, following an experience of 4/29/19 by REGAN S. *

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• 4 / 5 1

  

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  This will be for a Wedding present on the horizon. I have Pewter Goblets. Mine are much larger. I think they should be bigger. But they are very nice and I think they will appreciate owning them.

  Review of 6/29/19, following an experience of 5/8/19 by RAFAELA S. *

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• 5 / 5 1

  

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  Always excellent to work with Tom!

  Review of 6/29/19, following an experience of 5/9/19 by DAN B. *

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• 5 / 5 1

  

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  I had a rush order, urgently needed for my Agricultural Fair as a prize. The Customer Service Rep was right on top of this order. The cup was perfectly made and delivered in time. In fact, it was delivered a day early, only 3 days after i had ordered it by phone. Well done, Thomas Dale!

  Review of 6/29/19, following an experience of 5/1/19 by FELTON B. *

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• 5 / 5 1

  

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  Nice

  Review of 6/29/19, following an experience of 5/9/19 by BRANDY T. *

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• 5 / 5 1

  

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  Met all my expectations.

  Review of 6/29/19, following an experience of 5/10/19 by NICK H. *

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• 5 / 5 1

  

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  excellent experience with knowledgeable personnel and speedy delivery of products.

  Review of 6/18/19, following an experience of 5/20/19 by VAN H. *

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• 5 / 5 1

  

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  These people are the best!!! I have come back many times I am a long time loyal customer. Bernie

  Review of 6/10/19, following an experience of 4/23/19 by JED N. *

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• 5 / 5 1

  

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  Customer service was a real person that knew their products and very helpful. Product was perfect and received vey fast. Thank you.

  Review of 6/7/19, following an experience of 4/16/19 by NYAH C. *

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• 5 / 5 1

  

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  The tray is beautiful.

  Review of 6/7/19, following an experience of 4/19/19 by FRANCES H. *

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• 5 / 5 1

  

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  Excellent

  Review of 6/6/19, following an experience of 4/24/19 by GENESIS C. *

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• 5 / 5 1

  

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  Everything was perfect!

  Review of 6/6/19, following an experience of 4/16/19 by JACLYN K. *

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• 5 / 5 1

  

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  Always a pleasure

  Review of 6/6/19, following an experience of 4/23/19 by ELADIO R. *

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• 5 / 5 1

  

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  Super customer service! Cheryl worked with me step by step to get the best engraving for my two items. Very impressed with both finished products - a baby cup and tankard.

  Review of 4/13/19, following an experience of 3/27/19 by ADELINE H. *

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• 5 / 5 1

  

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  I live in Australia. Thomas Dale Company is very nice to send me Birthplates. Very good communication and the products are very good. Can only praise this company. Thank you.

  Review of 4/11/19, following an experience of 3/13/19 by AMERICA E. *

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• 5 / 5 1

  

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  Awesome customer service. Very responsive and helpful in ensuring the order was received as promised.

  Review of 4/11/19, following an experience of 3/26/19 by ESPERANZA S. *

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• 5 / 5 1

  

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  good service

  Review of 4/11/19, following an experience of 3/26/19 by MARJOLAINE H. *

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• 5 / 5 1

  

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  I honestly just bought this chalice to drink wine when I watch Game of Thrones. Now I'm the King of the North.

  Review of 4/10/19, following an experience of 3/13/19 by MACY U. *

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• 5 / 5 1

  

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  Excellent customer service and workmanship on an engraved pewter photo frame for my granddaughter's first communion. I was very pleased and would recommend them to anyone.

  Review of 4/10/19, following an experience of 3/7/19 by DAMIEN B. *

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• 5 / 5 1

  

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  Great service Very happy with our purchase

  Review of 4/10/19, following an experience of 3/19/19 by DELORES P. *

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• 5 / 5 1

  

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  Excellent product, quick handling and shipping, overall an outstanding purchasing experience!!! Highly recommend this company!!!

  Review of 4/10/19, following an experience of 3/26/19 by REBEKA L. *

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• 5 / 5 1

  

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  Excellent products and price. Quick shipping. Very grateful.

  Review of 4/10/19, following an experience of 3/28/19 by REGAN F. *

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• 5 / 5 1

  

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  From the moment Tom answered the phone, until the order was complete, I was treated as thought I was the most important customer he had. Absolutely fabulous customer service, design ideas and courtesy. He even called to check with me when he had not received an approval on a proof that was needed after a day or so. I will definitely order from there again when the need arises.

  Review of 4/10/19, following an experience of 3/11/19 by LEATHA E. *

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• 5 / 5 1

  

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  Easy to navigate.

  Review of 4/10/19, following an experience of 3/19/19 by ARLIE S. *

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• 5 / 5 1

  

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  good

  Review of 4/10/19, following an experience of 3/27/19 by JAVONTE T. *

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• 5 / 5 1

  

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  Very friendly easy to use.

  Review of 4/10/19, following an experience of 3/13/19 by CORDIE K. *

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• 5 / 5 1

  

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  This website is very easy to use. You can find whatever you are in need of by a click of the picture!! Always a pleasure to order from Thomas Dale!! Operators are extremely friendly and accommodating.

  Review of 3/17/19, following an experience of 2/28/19 by ZACHARIAH H. *

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• 5 / 5 1

  

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  5 star

  Review of 3/16/19, following an experience of 3/4/19 by YOLANDA L. *

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• 5 / 5 1

  

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  Great service!!

  Review of 3/15/19, following an experience of 3/4/19 by CHARLIE H. *

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• 5 / 5 1

  

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  Great!

  Review of 3/15/19, following an experience of 3/4/19 by CARLIE K. *

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• 5 / 5 1

  

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  I am very pleased with my recent order. Tom was excellent in guiding me through the ordering process and his email communication with me was very prompt and thorough. When the pewter cup arrived for my new grandson, it was exactly as I ordered. I highly recommend Thomas Dale Company and in fact am about to place another order.

  Review of 3/15/19, following an experience of 3/4/19 by ROLLIN H. *

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• 5 / 5 1

  

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  The merchandise (2 zodiac pewter cups) is beautiful, the delivery was speedy, the customer service was excellent. Thank you CHERYL. PS: I want to order 2 more zodiac cup. GEMINIs this time. All my info is the same including card number, etc.. Would you take care of this? Or l should go to your regular Order process? Let me know.

  Review of 3/10/19, following an experience of 2/12/19 by LELAH C. *

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• 5 / 5 1

  

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  Excellent!

  Review of 3/7/19, following an experience of 2/18/19 by ISOM K. *

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• 5 / 5 1

  

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  The staff is friendly, fast and accurate. This is my 6th purchase from them. I would definitely recommend them.

  Review of 3/7/19, following an experience of 2/14/19 by HELOISE M. *

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• 5 / 5 1

  

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  Product is beautiful and shipping was fast!!

  Review of 3/7/19, following an experience of 2/14/19 by THEA L. *

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• 5 / 5 1

  

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  It was extremely easy to place an order with Thomas Dale Company. I was concerned about personalizing items online but was able to speak with real people who were friendly, helpful and professional. I was able to review proofs prior to engraving and signing off. Everything was delivered on time and the entire process was exactly as described at the onset of my initial inquiry. I would definitely use this company again and I highly recommend!

  Review of 3/7/19, following an experience of 2/25/19 by MINA K. *

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• 5 / 5 1

  

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  Excellent service and communication!

  Review of 2/26/19, following an experience of 2/4/19 by GLENDA Y. *

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• 5 / 5 1

  

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  My order was exactly what the picture described online. I’m very happy with my purchase.

  Review of 2/16/19, following an experience of 2/5/19 by LAMBERT S. *

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• 5 / 5 1

  

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  Good product good service.

  Review of 2/16/19, following an experience of 2/3/19 by TRYSTAN J. *

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• 5 / 5 1

  

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  My GO TO Company for baby, shower or wedding keepsake gifts. I get polished pewter Baby Cups for all of our Great Grandchildren, something they will have always to remember us! Polished pewter Candlesticks for all our shower gifts for Grandkids, no polishing, beautiful keepsakes! Pleasant to work with and prompt delivery. 5 STAR

  Review of 2/15/19, following an experience of 2/4/19 by LIBBIE L. *

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• 5 / 5 1

  

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  Very good - excellent - would highly recommend.

  Review of 2/15/19, following an experience of 1/27/19 by GIOVANI S. *

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• 5 / 5 1

  

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  Loved the gift & friendly & professional service

  Review of 2/15/19, following an experience of 1/25/19 by EMERALD B. *

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• 3 / 5 1

  

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  Ordered baby plate for my grandson. Customer service was great. The plate is the same design as the one we bought for our daughter 21 years ago. But the quality of this plate is far inferior to the one purchased for our daughter. And the engraving on this one is less prominent. Also on my daughters plate the date and time of birth are engraved on a different/better place on the plate. Next time I will order direct from Germany.

  Review of 2/10/19, following an experience of 12/10/18 by TRENTON H. *

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• 5 / 5 1

  

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  Fine

  Review of 2/5/19, following an experience of 12/12/18 by EZRA S. *

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• 5 / 5 1

  

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  Glad you sell imported things of such quality! Wonderful gift choices! It was sad that you were closed December 18th until Jan 3rd, so my gifts were late Christmas gifts. You may have missed out on a lot of Christmas gift sales as customers may have gone elsewhere to give something to arrive for Christmas.

  Review of 1/23/19, following an experience of 1/2/19 by CONNIE U. *

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• 5 / 5 1

  

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  Item received much nicer than online photo indicates. Wrapped & packaged beautifully. High quality, excellent customer service.

  Review of 1/23/19, following an experience of 1/12/19 by SUSANNA S. *

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• 5 / 5 1

  

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  Beautiful piece. Perfect in every way.

  Review of 1/23/19, following an experience of 1/16/19 by MAGDALENA S. *

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• 5 / 5 1

  

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  Wonderful! Many beautiful items to choose from. Received my order sooner than expected. Highly recommended! Thank you.

  Review of 1/23/19, following an experience of 1/10/19 by MARGARET R. *

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• 5 / 5 1

  

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  Easy to order, very prompt delivery of an excellent product. Reliable. Have used for several yeras now. Never had any problems.

  Review of 1/22/19, following an experience of 1/16/19 by SABRYNA F. *

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• 5 / 5 1

  

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  I’ve purchased many pieces of a certain style pewter. Several of these have been purchased from Thomas Dale. The quality is outstanding, the prices are more than competitive and the shipping is fast. I will order more pieces from the Thomas Dale Company

  Review of 1/22/19, following an experience of 1/7/19 by ESTHER B. *

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• 5 / 5 1

  

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  Wonderful web sight, easy to order from. Best price for quality items. They do a great job on packaging and shipping, this is my third order and never a issue. Regards JLB

  Review of 1/22/19, following an experience of 1/14/19 by SISTER R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Courteous service. Obsessed (in a good way) with accuracy of engraving. Timely delivery. The best online shopping experience of 2028. Probably ever. 5 stars.

  Review of 1/12/19, following an experience of 12/4/18 by JAVON S. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  The plate for baby was beautiful everyone thought it was beautiful and well done. Your service was exceptional. I would order again and recommend Thomas Dale to others. Evelyn Rossetti

  Review of 1/12/19, following an experience of 12/10/18 by ORAL T. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order