Customer reviews
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Fantastic quality of products and wonderful service! Lauren in particular was a huge help :)
Review of , following an experience of by ANDREW B.
Answer by thenaturalsapphirecompany.comFlagHi Andrew, Thank you very much for your kind review! I am so happy to have helped. - Lauren
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The site was simple and easy to navigate, the customisation was very intuitive and good for a partial look before purchasing the product. The customer service was great and dealing with Charlotte Arnstein was very easy and they were extremely helpful. I am very happy with my purchase and would recommend this company to anyone looking for good quality gems or rings.
Review of , following an experience of by CONNOR H.
Answer by thenaturalsapphirecompany.comFlagHi Connor, Thank you very much for sharing your wonderful experience with us and for your recommendation! I'm glad to hear you're happy with your purchase. - Charlotte
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Great experience with Neli. She quickly responded to all my questions and helped with all the details. She also kept me well informed during the process. The ring turned out to be beautiful. I would highly recommend Neli and The Natural Sapphire Company.
Review of , following an experience of by KEVIN W.
Answer by thenaturalsapphirecompany.comFlagHi Kevin, Thank you very much for choosing to work with us and for your recommendation! It was such a pleasure working with you. - Neli
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I am very impressed with your company! The green sapphire I recently purchased looks good, however the color was not quite as vibrant green as in the photos but that’s OK. When I receive the delivery of the first sapphire last year I was shocked when I saw your “Fabulous Presentation Package“ that accompanied the gemstone!!! I know that cost extra and takes time but wow that really sold me on your company! I’m a Master Jeweler and a Lapidarist so I facet gemstones from rough crystals. I love your computer program showing the gemstone facets and angles! This is a tremendous help in comparing gemstones and takes all the guesswork out of deciding which gemstone to purchase for my clients.
Review of , following an experience of by LARRY W.
Answer by thenaturalsapphirecompany.comFlagHi Larry, Thank you very much for sharing your experience with us and for your continued trust in us. We look forward to hearing from you again in the future. - Lauren
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Awesome service
Review of , following an experience of by SAL L.
Answer by thenaturalsapphirecompany.comFlagHi Salvador, Thank you very much for your kind review! - Ashley
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I bought a blue sapphire ring. I love it. It’s beautiful!! Lauren, also, was very helpful. Thank you, Lauren. I do recommend The Natural Sapphire Company.
Review of , following an experience of by TEVIN P. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi, Thank you very much for your kind words and for your recommendation. I am so glad you love the ring. It is so special! Enjoy - Lauren
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Great process and quick turnaround. Loved crafting a ring with you, will come back for my next purchase!
Review of , following an experience of by NICOLAS D.
Answer by thenaturalsapphirecompany.comFlagHi Nicolas, Thank you very much for choosing to work with us! It was such a pleasure working with you. - Katherine
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Great emerald. Great customer service. Quick shipping. What more can I say.
Review of , following an experience of by JOSH J.
Answer by thenaturalsapphirecompany.comFlagHi Josh, Thank you very much for your kind words! We look forward to hearing from you again in the future. - Katherine
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Katherine was amazing to work with designing a custom piece to reset a stone I already had from TNSC. She was very patient, responsive, and honest about ideas and options. Definitely recommend.
Review of , following an experience of by MICHALE Q. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi Lesli, Thank you very much for your wonderful review and for your recommendation! It was such a pleasure working with you. - Katherine
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Customer Service by Lauren was top notch. Product was as described and amazing. Will be a repeat customer.
Review of , following an experience of by MARC M.
Answer by thenaturalsapphirecompany.comFlagHi Marcus, Thank you very much for your kind words! We look forward to hearing from you again in the future. - Lauren
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I have been wanting emerald and ruby to celebrate midlife arrival. I started some small items at Bloomingdale but quickly learn that buying enerald needs to be seen in person as the image provided on the website is not the one you’re going to get in color and translucent. Staff also suggested to buy a some quantities and hope for luck i might get the best of the x number of order. It’s not the kinda journey i want so i found emerald.com and learned about who they are. I like that they are focus on emeralds and pride themselves with even providing grading certificate. I appreciate the video showing all the staff involved in the making process. Most importantly, i value a hassel free return policy if i don’t like what i see in person. Since my sisters were about diamond tennis bracelets, I wanted an emerald diamond bracelet to set myself apart from the sisters. I wanted guaranteed vivid quality. The video on the site captures the bracelet exactly as in person so i was completely prepared and embraced the slight inclusion which are a few black dots in the gem, which i have on my face. It doesn’t deter from beauty. I love my bracelet esp how sizable it is and price was within my budget. So when i had lunch w my two sisters who were wearing their tennis bracelet, i felt extra special bc i have the best combo of both worlds - green emeralds and diamonds. It feels like royalty and the message that Im worth it❣️ even better when husband agreed to pay for is as a premature 15 yrs anniversary gift, by 3 years away! 😅 Received items within 5 business days from NY to SF and required signature. Definitely recommend for anyone who seeks for quality/specialized focus in emeralds and ruby.
Review of , following an experience of by JOSEY F.
Answer by thenaturalsapphirecompany.comFlagHi Josey, Thank you very much for sharing your wonderful experience with us and for your recommendation! I am so glad you love the emerald diamond bracelet and that our service met your expectations. We look forward to hearing from you again in the future. - Lauren
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After finding your company online, my (now) fiancée and I were very impressed with the level of detail and information that was provided about the company as well as the individual pieces and stones. I worked with Neli from start to finish on the design, setting, changes, updates, and final purchase. She was a pleasure to work with and very efficient at providing quick feedback and answers to my many questions. When the piece finally arrived, a custom 3 stone emerald and diamond engagement ring, I couldn’t have been happier with the finished product. A week after receiving it, I proposed and she said yes! Both of us are very happy with our ring and would highly recommend The Natural Emerald Company to family and friends. We will certainly be back to purchase additional items as well!
Review of , following an experience of by JACOB D.
Answer by thenaturalsapphirecompany.comFlagHi Jacob, Thank you very much for sharing your wonderful experience with us and for your recommendation! It was such a pleasure working with you. It's great that you both are happy with the results. Enjoy! - Neli
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The website has a great selection of stones and settings, with 3D visuals that are real game changers when you can’t see the gems in person (or before you do). Charlotte was very patient and incredibly helpful throughout the whole process, from the designing of the ring to its delivery. All of which went very smoothly and quickly. Loving the final piece!
Review of , following an experience of by LARRY W. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi Maxime, Thank you very much for choosing to work with us! It was such a pleasure working with you. I am so glad you love the ring. It is so special. Enjoy! - Charlotte
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I bought a few items from the Natural Sapphire/Emerald/Ruby Company so adding a few notes on the overall service. Firstly, the website is very useful, tastefully designed, not the usual stock photography "retail" look but more appealing which adds to the browsing experience, (I work in software so I notice these things). But more importantly, the site is maximally useful in terms of content: there's photos but also real video clips of each item on a real hand rotating it gently, so you can get a much better idea what you're dealing with, plus interactive 3D wireframes from scane, and lab reports as available per item. Also has a nice "compare" feature to put multiple items in a grid to help choosing. The informational section is a good read on the history, science of gemstones, how valuation works for the different stone types, etc. As for a live viewing, it was easy to set up an appointment with the contact person Neli. The visit was actually quite useful with no pressure, ample time to calmly inspect the stones I had asked about and discuss and ask questions in a quiet dedicated office space (and that decor!). Charlotte was very helpful and easy to work with and discuss the stones, market trends etc. Overall it was worth the time to look at things in person, compare them and think through what I really wanted and decide on the purchases I made. 5/5
Review of , following an experience of by WILL D.
Answer by thenaturalsapphirecompany.comFlagHi William, Thank you very much for your continued trust in us! It was such a pleasure working with you. We look forward to hearing from you again in the future.
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I have been searching for natural unheated sapphire I could afford for quite a long time. So I was happy to have found the site where one can chose a gem of high quality at a reasonable price. The stone I received is well cut, has a lovely vivid color and it is quite clean. The description of gems on the site gives all necessary information. The quick answers of the sales representative Marie were of help. Shipping and delivery were fast and safe.
Review of , following an experience of by OLGA C.
Answer by thenaturalsapphirecompany.comFlagHi Olga, Thank you for your kind words! We're thrilled to hear you had a positive experience with us. We look forward to serving you again in the future. - Marie
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My ring is stunning. The quality of the setting and center sapphire are unmatched. Charlotte was extremely responsive and attentive. I will definitely be a repeat customer.
Review of , following an experience of by KATHERINE D.
Answer by thenaturalsapphirecompany.comFlagHi Katherine, Thank you very much for choosing to work with us! We look forward to hearing from you again in the future. - Charlotte
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This has been one of the most amazing experiences from start to finish! I began my research for a high quality, highly rated establishment to help me in the design and purchase of a special engagement ring for my fiancé. The Natural Emerald Company consistently appreared as the best in what they do. After making the decision on design and setting, their professional customer service kicked in. I was immediately connected with Neli Maduwanthi who kept me well informed throughout the process as to the status of the ring. There was never a time I simply sat in wait to wonder what was happening. As you can imagine, this was a bit nerve racking since I am located in Northern Virginia and I’m placing a high cost order via the internet. I also had a specific timeline I needed to have the ring since I had already planned out my proposal date. Neli kept me calm and confident that my timeline would be met. It was! On January 14th I proposed and she said yes! My fiancé is in love with her ring and we have already reached out to Neli for suggestions/advice on a matching wedding band. Amazing Customer care with their top quality selections. Thank you Neli UPDATE: May 10, 2024: The Natural Emerald Company continues to work their magic! We decided we wanted to have a matching wedding band for the beautiful engagement emerald we received back in January 2024. Again I worked with Neli Maduwanthi who as before did not disappoint with her amazing customer service and attention to detail. She provided us with all the necessary specs to ensure we would receive the match that we were looking for. When it arrived, we were overjoyed by what now is the “partner” ring for tmarried in Washington Square Park on May 18th and I will be proud to place this gorgeous ring on my wife's finger.
Review of , following an experience of by JAMES J.
Answer by thenaturalsapphirecompany.comFlagHi James, Thank you very much for sharing your experience with us. It was such a pleasure working with you. I am so glad to hear that you are happy with the purchase. We look forward to hearing from you again in the future. - Neli
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My sapphire ring arrived via FedEx just as promised today. The ring is now on my finger and I’m quite happy with how it turned out. Perhaps you're interested in the “backstory” concerning this purchase. My family was very poor when I was growing up in a small town in Texas. When I was 12 or 13, I realized that the sapphire is my birthstone. I told anyone else who’d listen that I really wanted a sapphire of my own. I knew we couldn’t afford such a purchase and really didn’t expect that I’d ever have one of my own. My grandmother saved for more than a year to purchase a ring for my birthday. I was, of course, very happy. It wasn’t until I was an adult that I found out that the stone was not a natural sapphire, but a created one. By that time my grandmother had died and I decided then that I would eventually have the ring she’d intended all those years ago. Now that I’m more than halfway into my 73rd year on Earth, I decided now is the time to fulfil my dream, and the dream of my deceased grandmother. So, I am indebted to Lauren and The Natural Sapphire Company for making this old man's dream come true. My guess is they can do the same for you!
Review of , following an experience of by ALTON B.
Answer by thenaturalsapphirecompany.comFlagHi Alton, Thank you for sharing your beautiful story! It was such a pleasure working with you. I am so glad you love the ring. It is so special! Enjoy!
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Great web site enables you to create a fun and create piece. Being able to actually see your stone twirl around as well as seeing it loose on a person's hand really gives you an idea of the stone's color intensity and fire. Love my blue sapphire and floral setting! Lauren kept in touch with me and answered all my questions! Shipping was great and their packaging professional . Do your research then choose National sapphire Company.
Review of , following an experience of by DARREN K. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi Tammy, Thank you very much for your wonderful review! it's was such a pleasure working with you. I am so glad you love it! Enjoy - Lauren
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Fast and thorough service from requesting custom images to it arriving. Communication was top notch throughout the whole process. Ashley was very helpful right from the start. Thrilled as well with how the ring turned out. Nothing but positive to say.
Review of , following an experience of by PETER G.
Answer by thenaturalsapphirecompany.comFlagHi Peter, Thank you very much for sharing your experience with us! It was such a pleasure working with you. We look forward to hearing from you again in the future. - Ashley
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Incredible customer service. I would most definitely recommend them to anyone interested in engagement rings who wants help and support with making such an important decision.
Review of , following an experience of by RORY B.
Answer by thenaturalsapphirecompany.comFlagHi Rory, Thank you very much for your kind review! - Neli
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Amazing Pink Sapphire Ring, everything we wanted when we designed our own. Would use their company again, Charlotte our contact is especially helpful, timely, and professional.
Review of , following an experience of by CJOE S.
Answer by thenaturalsapphirecompany.comFlagHi, Thank you very much for your kind review! We look forward to serving you again in the future. - Charlotte
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Awesome service. Very VIP feel, I didn't know anything about emeralds. Charlotte walked me through everything and helped me make a great decision. Loving the final product
Review of , following an experience of by KARAN S.
Answer by thenaturalsapphirecompany.comFlagHi Karan, Thank you so much for your wonderful review! I am so glad you love it! Enjoy - Charlotte
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I found The Natural Sapphire Company in 2023 to splurge on a nice ring after having zero success at your average jewelers. A mere 6 months later and I have a mini collection! I love working with this company and appreciate the patience, flawless execution and the willingness to really work with me when I’m struggling to find just the right setting. I have ordered everything from loose gemstones to carefully created custom pieces and have zero complaints. Charlotte is the best to work with and look forward to many more creations with this outstanding company!
Review of , following an experience of by ARI H.
Answer by thenaturalsapphirecompany.comFlagHi Ari, Thank you very much for sharing your experience and choosing to work with us! It was such a pleasure working with you. We look forward to hearing from you again in the future.- Charlotte
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My experience with the Natural Sapphire Company was excellent. From the ease of choosing/designing your piece on the web-site, to the customer service throughout the process, it couldn’t have been better. After choosing the stone and setting, Katherine guided me through every step until it was delivered. She made sure that everything was perfect—and it was. She loves it. Thanks guys!
Review of , following an experience of by DAVE D.
Answer by thenaturalsapphirecompany.comFlagHi David, Thank you very much for choosing to work with us! I'm so happy to have helped. Enjoy the ring. - Katherine
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This is our second time buying from The Natural Emerald Company with the help of Lauren! The service and stones provided are outstanding! I cannot recommend them enough.
Review of , following an experience of by BRANDON M.
Answer by thenaturalsapphirecompany.comFlagHi Brandon, Thnak you very much for continued trust in us! We look forward to hearing from you again in the future. - Lauren
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Incredible service! So many beautiful genuine gems to choose from. Their website allows you to view and zoom in on each gem which really makes the shopping process fun from home. My girlfriend absolutely loved getting to pick out her emerald and ring setting. When we got the ring just a few weeks later it was so stunning that we couldn't stop staring at it. I would recommend this place 10 out 10 times!
Review of , following an experience of by KEVIN K.
Answer by thenaturalsapphirecompany.comFlagHi Kevin, Thank you very much for sharing your experience with us!
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Gorgeous citrine, never seen a color close to this...great price & fast delivery. I'm absolutely impressed
Review of , following an experience of by L. R.
Answer by thenaturalsapphirecompany.comFlagHi Linda, Thank you so much for choosing to work with us! - Neli
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Lovely that I could filter by the country of origin of the stone. Great comms throughout
Review of , following an experience of by NEIL H.
Answer by thenaturalsapphirecompany.comFlagHi Neil, Thank you very much for your kind review! - Neli
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I bought 2 items for my girlfriend over several months. Both came out looking better than I had even expected. The customer service and updates provided for completion and delivery were superb. A late order was even made ready for a delivery before Christmas, making Christmas morning just that much more special.
Review of , following an experience of by TAYLOR M.
Answer by thenaturalsapphirecompany.comFlagHi Taylor, Thank you very much for your continued trust in us! Your feedback means a lot to us. - Katherine
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I really enjoyed using The Natural Sapphire website platform. It was very easy to navigate through to find exactly what you’re looking for. It was also a pleasure working with Marie, she was very kind and informative throughout the entire transaction and shipping process. I absolutely recommend using this company and will do so again in the future.
Review of , following an experience of by MCKENZIE R. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi Preston, Thank you very much for your kind words! So happy to have helped. We look forward to hearing from you again in the future. - Marie
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Excellent! Beautiful ring and earrings. Amazing customer service. Truly personalized. Highly recommend!!
Review of , following an experience of by JENNIFER J.
Answer by thenaturalsapphirecompany.comFlagHi Jennifer, Thank you very much for your kind review and for the recommendation! - Lauren
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My experience with The Natural Sapphire Company was excellent. Lauren was my contact. She was wonderful and patient while answering all my questions. I purchased a gorgeous sapphire and diamond ring. I love it. I do recommend The Natural Sapphire Company.
Review of , following an experience of by ABBY E. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi, Thank you very much for sharing your experience with us! I'm glad you love the ring. Enjoy! - Lauren
Answer by thenaturalsapphirecompany.comFlagHi, Thnak you very much for your kind review and fpor the recommendation! So happy to have helped. Enjoy the ring! - Lauren
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Marie, my associate, was very helpful. The rings are beautiful, and the process painless.
Review of , following an experience of by KURTIS M. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi Joshua, Thank you very much for your kind review! I am so glad you found the rings are beautiful. They are so special! Enjoy - Marie
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Kudos to Katherine and the design team at The Natural Emerald Company. Over the past 18 months, I worked with Katherine on two separate pieces of jewelry, but they were, for the most part, pretty standard pieces. Each came out great and my wife was extremely pleased with each, especially the ruby ring. I sent Katherine a picture of an emerald ring that my wife owns and loves. I wanted to come up with a slider to match the ring for her gold omega necklace. Katherine and her team had to design a custom slider. They nailed the design. In fact, she sent out two separate wax pieces to ensure the opening of the slider would fit over the clasp and match the emerald ring. The first was mold was too small. So glad they created the molds. How's that for customer service and attention to the details?? You would think that the ring and slider were designed by the same person at the same time. What a match!! On a side note, who's needs a Tiffany gift box when the gift boxes that The Natural Emerald Company uses blow away a Tiffany box, especially the box with a window to view the slider I bought. Awesome box!! It is rich looking with weight to it. Yes, I will continue to purchase jewelry from Katherine for my wife. I thoroughly enjoy working with her. If you have not checked them out, I suggest you give them a try. You will not be disappointed. Jeff G. 3/13/24
Review of , following an experience of by JEFFREY G.
Answer by thenaturalsapphirecompany.comFlagHi Jeffrey, Thank you very much for sharing your experience with us! I'm so happy to have helped. Your pieces are so special! We look forward to hearing from you again in the future. - Katherine
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They were very helpful in ensuring the process was easy enough and the ring is amazing.
Review of , following an experience of by VERDIE D. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi Justin, Thank you very much for sharing your experience with us! Neli
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Was able to find the perfect sapphire that was a colour changing stone. Very pleased with the service and the online assistance. Highly recommend!
Review of , following an experience of by ISABELLA B. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi Diva, Thank you very much for your kind review and for the recommendation! - Charlotte
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Katherine was super helpful throughout the whole process. Options were easy to choose from, and the ring came super fast!
Review of , following an experience of by JACOB M.
Answer by thenaturalsapphirecompany.comFlagHi Jacob, Thank you very much! So happy to have helped. - Katherine
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Everything was great, the ring and service was incredible and the price was right, we love the ring
Review of , following an experience of by BR G.
Answer by thenaturalsapphirecompany.comFlagHi Brad, Thank you very much for sharing your experience! Enjoy the ring. - Neli
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Found their site via web search, including looking at GIA. Found on site a nice star and mount within budget. Got assistance ordering from Katherine including estimating delivery date. Received via insured delivery in well-protected packaging. All-in-all a positive experience.
Review of , following an experience of by LILLIANA K. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi, Thank you very much for sharing your experience with us! It was such a pleasure working with you. - Katherine
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Product selection, easy-to-use website, customer support (Lauren is wonderful), and timely updates on the order are reasons why the company deserves a 5-star rating.
Review of , following an experience of by LE S.
Answer by thenaturalsapphirecompany.comFlagHi, Thank you very much for your kind words! Your feedback means a lot to us. - Lauren
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The service is responsive and they are not afraid to iterate the design to fully satisfy their client. The website offers such a large range of stones. The exchange is secured and express delivery time. Nothing bad to say.
Review of , following an experience of by GREGOIRE M.
Answer by thenaturalsapphirecompany.comFlagHi Gregoire, Thank you very much for sharing your experience! We look forward to hearing from you again in the future. - Lauren
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The Natural Sapphire Company is a wonderful option to finding a stone that’s truly unique to person whose most unique to you. Let’s begin by saying that the service of Katherine Hoyt made my fiances ring dream come true. Katherine displayed true empathy and absolute trust in the process of my attaining our desired stone. The site itself can take some getting used to especially if you're building a ring but you get used to it. Not only does the site produce videos that accurately demonstrate the stones depths which made it easy for my fiance to find a stone to fall in love with, the stone itself is one of kind. We went to several jewelers to look at similar types and they did not compare in color or the Wow factor. This one feels like it was meant for her. The packaging and paperwork that the stone comes with is elite, gorgeous, and looks premium. It feels funny saying that because you'd expect it given what your spending but it should not be overlooked in the detail in a world that seems to be moving in a direction of cheaper, faster, and less quality. I leveraged Synchrony during my purchasing process to alleviate some of the upfront debt - make sure you work with your salesperson to use the account balance before you receive your card because it will take a while. My salesperson was gracious enough to hold my stone from being sold while I was approved. Again, your salesperson is the person you want to build the relationship with. Unless you're a baller and can just buy jewelry like a rap star in which case more power to you. Good luck on your journey and thanks to Katherine Hoyt for making mine complete.
Review of , following an experience of by STEPHEN R.
Answer by thenaturalsapphirecompany.comFlagHi Stephen, Thank you very much for choosing to work with us! - Katherine
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Its my second purchase here, package was delivered fast and secure. The jewelery box is really heavy and adds a nice feeling to the overall luxury, and your cat will definetly not be able to knock it down the table.
Review of , following an experience of by MAREK M.
Answer by thenaturalsapphirecompany.comFlagHi Marek, Thank you very much for continued trust in us! We look forward to hearing from you again in the future. - Lauren
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I had an excellent experience buying a custom made engagement ring from The Natural Sapphire Company, from start to finish. The website is comprehensive and easy to navigate; there are many options for search filters, and lots of stones and settings to choose from. The images provided are clear and accurate. From the moment I decided to purchase from this company I have had fantastic customer service. Despite being in different time zones, Ashley provided timely and detailed email replies and catered to my every request during our collaboration on my ring design. I received exactly the information I needed, including additional images of the actual stone and rendering designs. The international payment process was quick and easy to understand, with all costs disclosed upfront. I found the website FAQ page very reassuring during this stage. All shipments from the company arrived quickly and were packed beautifully. When I received my ring I was very impressed with the presentation package, which was very professional and detailed. And, of course, my ring is even more beautiful than I had imagined. It was accurate to the images and renders, and looks very well made. My partner and I want to thank The Natural Sapphire Company for making our dream ring a reality.
Review of , following an experience of by CHLOE G. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi Rachel, Thank you very much for choosing to work with us! It was such a pleasure working with you. Enjoy the ring! - Ashley
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This is my second purchase from the Natural Sapphire Company and just as the first time, I could not be happier with my experience and purchase. My necklace is perfection- exactly as I had hoped and exactly as the company said it would be. Katherine H was a tremendous help throughout the process, providing timely responses when I had questions about further customization and once I had submitted my order, providing updates at every step along the way. The jewelry created by the Natural Sapphire Company is simply stunning and I can't recommend this company, and in particular Katherine H, enough. Thank you!
Review of , following an experience of by SUZANNE D.
Answer by thenaturalsapphirecompany.comFlagHi Suzanne, Thank you very much for your continued trust in us and for sharing your experience with us! - Katherine
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My experience with this company was outstanding! Katherine was so helpful and my stone came with all documents as well as a third party certificate. I am extremely happy with my purchase. My communication was prompt and professional.
Review of , following an experience of by LAURI C.
Answer by thenaturalsapphirecompany.comFlagHi Lauri, Thank you very much for choosing to work with us and for sharing your exparience! Your feedback means a lot to us. - Katherine
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Smooth transaction, sapphire as describe. The black star sapphire is beautiful, fast delivery and reliable seller. A****
Review of , following an experience of by DETTOL C.
Answer by thenaturalsapphirecompany.comFlagHi Dettol, Thank you very much for sharing your experience with us! We look forward to hearing from you again in the future. - Ashley
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I received my engagement ring, and it was absolutely beautiful! I am so happy with the cut and the design that Lauren created for me. Making it a perfect ring for me.
Review of , following an experience of by GINA D.
Answer by thenaturalsapphirecompany.comFlagHi Gina, Thank you very much for choosing to work with us! I am so glad you love the ring. Enjoy! - Lauren
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Lauren was extremely helpful as I looked at stones from out of state! Very happy with my purchase.
Review of , following an experience of by KELSEY K.
Answer by thenaturalsapphirecompany.comFlagHi Kelsey, Thank you very much! I'm glad that you are very happy with the purchase. - Lauren
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Neil helped me find the ruby i have always wanted Blood red with fire
Review of , following an experience of by MEL C.
Answer by thenaturalsapphirecompany.comFlagHi Melina, Thank you very much for choosing to work with us! It was such a pleasure working with you. - Neli
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Katherine was great to work with, very kind and patient. The ring is beautifully done and I am very happy with it.
Review of , following an experience of by JARRET S. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi Ryan, Thank you very much for your kind review! I'm gald that you are happy with the ring. Enjoy! - Katherine
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The site navigation is great, especially the granular filters (origin, cut, clarity, etc.) which are very helpful for narrowing down to the preferred piece. Lauren was also extremely helpful with timely responses on providing photo previews, payment plan options and order/delivery instructions. The piece also turned out amazing. I would definitely recommend using the site for those considering emerald pieces for their special occasion.
Review of , following an experience of by BILL T.
Answer by thenaturalsapphirecompany.comFlagHi Bill, Thank you very much for your kind review and for choosing to work with us! We look forward to hearing from you again in the future. Enjoy the ring! - Lauren
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Wonderful, personable experience! Highly accommodating team with easy communication and overall very satisfied with the purchase!
Review of , following an experience of by EARLENE M. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi Cali, Thank you very much for your kind words and for sharing your experience with us! Enjoy. - Lauren
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Lauren, the sales and operations director of the company, is a true professional. While the natural sapphire company offered the best gemstone and setting for my soon-to-be fiancée's engagement ring, Lauren enhanced the whole experience of finding the right one through her swift responses, attention to details in explanations, patience, and big smiles. Most of all, we could feel that she really cared for us with the right amount of respect. The company and herself are the artisans of what they are doing.
Review of , following an experience of by CHANG BYUNG L.
Answer by thenaturalsapphirecompany.comFlagHi Chang, Thank you so much for taking the time to share your experience with us and for choosing to work with us! Your feedback means a lot to us. - Lauren
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We had the BEST experience with Lauren at The Natural Sapphire Company when upgrading my wedding ring set! She helped us narrow down a dozen "favorite" sapphires, shared lots of comparison pictures, offered her thoughts on the stones when asked, coordinated the design of a custom engagement ring setting and matching wedding band, and made the buying experience great! I was a bit nervous to buy something so personal and important as this ring online, but I could not be happier with the process and the amazing ring!
Review of , following an experience of by AMANDA A.
Answer by thenaturalsapphirecompany.comFlagHi Amanda, Thank you so much for taking the time to share your experience with us. Enjoy! - Lauren
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The earrings were even more stunning than I expected. Lauren was so helpful and gave me great advice. Highly recommend!
Review of , following an experience of by KATHY F.
Answer by thenaturalsapphirecompany.comFlagHi Kathy, Thank you very much for the kind review and for continued trust in us! It was such a pleasure working with you. - Lauren
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Absolutely incredible service from start to finish. I love this ring. I will definitely be back.
Review of , following an experience of by KELLY J.
Answer by thenaturalsapphirecompany.comFlagHi Kelly, Thank you very much for sharing your experience wirth us! We look forward to hearing from you again in the future.
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The site was very easy to navigate with lots of helpful information. Lauren did an amazing job helping with various aspects of my order. Very happy with the service received.
Review of , following an experience of by KIM B.
Answer by thenaturalsapphirecompany.comFlagHi Kim, Thank you very much for choosing to work with us! We look forward to hearing from you again in the future. - Lauren
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My journey and process of acquiring a natural sapphire ring from your company was most helpful, and an enjoyable experience. The company is very easy to navigate and has a great selection of sapphires, with multiple certification and information readily shared. The process of allowing buyers to create a sample ring in virtual (model) environment, and sharing via email, was extremely helpful, and helped in decision making. My main contact was Lauren Kelly-Nelson, who was most patient, gracious, and never put any pressure, while helping with all my requests. On receipt of the parcel, the nature of delivery (white glove standards) was quite exquisite, and the ring itself as promised. I rate this business as a 5 star company for their quality of service, and customer relations.
Review of , following an experience of by G. R. S.
Answer by thenaturalsapphirecompany.comFlagHi, Thank you so much for taking the time to share your experience with us! It was such a pleasure working with you! - Lauren
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I had an excellent experience purchasing my emerald ring. I knew very little about emeralds or what style of ring I was looking for. I found it very helpful to digitally place my selected stone into a setting. I also purchased a 3D plastic model, which helped me fully visualize the ring. Katherine was very helpful during the whole process. She answered all of my questions in a timely manner, and I didn't feel pressured by her. I would recommend working with this company.
Review of , following an experience of by JULIANNE S.
Answer by thenaturalsapphirecompany.comFlagHi Julianne, Thank you very much for sharing your experience with us and for the recommendation! Enjoy the ring!- Katherine
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This was an amazing experience working with The Natural Emerald Company. The order proces, the the follow up by Katherine Hoyt. I had been looking for the exact ring for a long time, today I am wearing it. The Quality is exceptional, I could not be happier. The Emerald Stone is amazing and in contrast with the Gold…. I am very happy.
Review of , following an experience of by JIMMY J.
Answer by thenaturalsapphirecompany.comFlagHi Jimmy, Thank you very much for sharing your experience with us. I'm glad that you love the ring. enjoy! - Katherine
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Great product. Came in a nice box and papers. Excellent customer service. Emailed me the whole time upon deliver to make sure I got what I ordered
Review of , following an experience of by CODY B.
Answer by thenaturalsapphirecompany.comFlagHi Cody, Thank you very much for choosing to work with us! Your feedback means a lot to us. - Katherine
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Very responsive and kind. Package came exactly as expected. Would recommend.
Review of , following an experience of by WILLA G. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi Bryce, Thank you very much for your kind words! - Katherine
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I looked through their collection of already existing engagement ring designs and their were quite a few that were close but not exactly what I wanted. Katherine was an excellent help in steering me toward rings closer to what I was looking for, and I was able to narrow it down to two designs I really liked. I decided to do a custom ring taking the best of the two designs and the detail work done on the ring had me tearing up knowing my future fiance will be absolutely obsessed with this ring. Thank you so much!
Review of , following an experience of by NATE N.
Answer by thenaturalsapphirecompany.comFlagHi Nate, Thank you very much for sharing your experience and for choosing to work with us! - Katherine
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Purchased a sapphire engagement ring online and it was a really smooth experience. I had to resize the ring which happened without any fuss or delay. The sapphire is beautiful and so is the setting. Highly recommend.
Review of , following an experience of by RANJAN R.
Answer by thenaturalsapphirecompany.comFlagHi Ranjan, Thank you very much for your kind words! Enjoy the ring. Katherine
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The engagement ring was excellent and the communication. Was awesome by the company by letting us come in on Xmas day to see and sell us the ring few months later we bought it and it was beautiful and my wife loves it.
Review of , following an experience of by JOSHUA H.
Answer by thenaturalsapphirecompany.comFlagHi Joshua, I'm glad that you love the ring! Enjoy - Lauren
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The pink sapphire ring I purchased is beautiful. The people at The Natural Sapphire Company were very attentive to my needs. I am happy with my purchase.
Review of , following an experience of by LINDA B.
Answer by thenaturalsapphirecompany.comFlagHi Linda, Thank you very much for your kind words! Your feedback means a lot to us. - Neli
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Fantastic person, fantastic gem. Very professional everything "person,gem,pkg"
Review of , following an experience of by DAN L.
Answer by thenaturalsapphirecompany.comFlagHi Daniel, Thank you very much! It was such a pleasure working with you. - Katherine
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Very responsive and professional. My wife loves her yellow sapphire ring!
Review of , following an experience of by MICHAEL B.
Answer by thenaturalsapphirecompany.comFlagHi Michael, Thank you very much for your review! Enjoy the ring. - Charlotte
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Beautiful work of art.professional staff and order promised on time
Review of , following an experience of by PABLO L.
Answer by thenaturalsapphirecompany.comFlagHi Pablo, Thank you very much for your kind review and for choosing to work with us! - Lauren
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The ring is beautiful! The stones and setting are striking. I am thrilled to have it. I look forward to our next purchase.
Review of , following an experience of by MARGARET L.
Answer by thenaturalsapphirecompany.comFlagHi Margaret, Thank you very much for your review! We look forward to hearing from you again in the future. Enjoy your ring!
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In all honesty , the natural sapphire company has in my opinion the highest online quality that I have ever seen in any other gemstone retailer. They way you can review the gems in high definition images and in real 360 degrees motion as well as videos for them gems is amazing .and once I have received the order from them it matched exactly what I viewed on their website.
Review of , following an experience of by KIRK O. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagThank you very much Abdulrahman! I'm glad that you are happy with the experience. - Neli
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My ring is absolutely beautiful! It's a platinum channel set with alternating princess cut diamonds and sapphires, and it sparkles like crazy! Too bad this site doesn't allow me to upload a photograph, because this ring is a sight to behold! I definitely recommend The Natural Sapphire Company for beautiful jewelry!
Review of , following an experience of by LINDA L.
Answer by thenaturalsapphirecompany.comFlagHi Linda, Thank you very much for your kind review and for the recommendation. - Charlotte
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It was an easy process to select the stone and design my necklace. Lauren was great to work with and kept me informed about every step.
Review of , following an experience of by RAPHAELLE S. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi Melinda, Thank you very much for your review! It was such a pleasure working with you. - Lauren
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Stones are stones, so the difference is in the service and extras. The Natural [Stone] Companies include detailed documentation and provenance that I love to have with each stone. I've never had a problem communicating with them, which is another big plus. I've done business with them before this purchase and will will continue.
Review of , following an experience of by BRIAN G.
Answer by thenaturalsapphirecompany.comFlagThank you very much, Brian! We look forward to hearing from you again in the future. - Charlotte
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Great buying experience. Item arrived as described and on time. Excellent customer service. Will buy again from them.
Review of , following an experience of by CESAR M.
Answer by thenaturalsapphirecompany.comFlagHi Caser, Thank you so much for taking the time to share your experience with us! - Lauren
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Very happy with the experience. The staff was very helpful and professional. The delivery was timely. The jewelry is beautiful and very high quality.
Review of , following an experience of by LUISA H. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi Dave, Thank you very much for sharing your experience with us! - Lauren
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This was a great crystal that was delivered very quickly.
Review of , following an experience of by ETHAN H.
Answer by thenaturalsapphirecompany.comFlagHi Ethan, Tha nk you very much for sharing your experience with us. - Charlotte
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Katherine is amazing! She helped my husband and I pick out a lovely stone and necklace setting as an anniversary/holiday gift. She was help us understand the differences between the stones and helped us navigate the myriad of setting options. We never expected the necklace to arrive in time for Christmas, but Katherine was able to expedite the order. All in all, dealing with Katherine at the Natural Sapphire Company was a wonderful experience.
Review of , following an experience of by LAURALYNN K.
Answer by thenaturalsapphirecompany.comFlagHi Lauralynn, Thank you very much for sharing your experience with us! It was such a pleasure working with you. - Katherine
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Good website. Easy to see what you are buying and helpful staff on chat if need be. Delivery is quick from New York to Sydney Aus and reliable. Quality of jewellery is very good.
Review of , following an experience of by JAMES J.
Answer by thenaturalsapphirecompany.comFlagHi James, Thank you very much! We look forward to hearing from you again in the future.
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The Natural Sapphire Company is absolutely the best place to find high quality beautiful stones! They have an amazingly great staff and design team! I worked with Marie Manathunga and what a wonderful experience it has been! Marie and the design team are very knowledgeable about all aspects of gemology and provided continuous feedback in helping me create a custom designed engagement ring and wedding band with beautiful blue sapphires! It was pleasure to work with Marie and highly recommend The Natural Sapphire Company for a 100% + great experience with this company!
Review of , following an experience of by RAFAEL R.
Answer by thenaturalsapphirecompany.comFlagHi Rafael, Thank you very much for your kind words and for the recommendation! It was such a pleasure working with you. - Marie
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Would give 10 stars if possible. Flawless and fun experience from start to finish. I bought a 2 carat Padparadscha sapphire and the stone is absolutely stunning. The setting is lovely and shows it to perfection. Yes, it is expensive, but you are buying precious gemstones, so that is to be expected. I scoured the internet and you will not find better selection, service, quality, or value anywhere else. Lauren was responsive, enthusiastic, and patient with my (many) requests for extra photos, videos, etc. she also gave me her honest assessment about how the stone looked in person, which turned out to be 100 percent accurate and which I truly appreciate.
Review of , following an experience of by ALICE B.
Answer by thenaturalsapphirecompany.comFlagHi Alice, Thank you very much for your wonderful review! Your feedback means a lot to us. - Lauren
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Purchasing a ring was a very fluid process. The website was easy to use while customizing the ring. As soon as ring was purchased, a representative got in contact with me and I received updates throughout the entire build. I received the ring in about 20 days. The product I received was flawless. Highly recommend.
Review of , following an experience of by PEGGIE P. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi Jason, Thank you very much for sharing your experience with us and for the recommendation! Enjoy the ring! - Katherine
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The website was very informative and easy to use, Ashley was very helpful. The ring I ordered, it’s packaging and presentation was outstanding, and the overall customer experience was excellent, which is why I’ll be back! Thank you ⭐️⭐️⭐️⭐️⭐️
Review of , following an experience of by MILES P.
Answer by thenaturalsapphirecompany.comFlagHi Miles, Thank you very much for your kind review and for choosing to work with us! It was such a pleasure working with you too. We look forward to hearing from you again in the future. - Ashley
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It was wonderful working with Katherine. She was very knowledgeable and patient answering all of our questions. We came in two times to look at pink sapphires until we found one that was perfect for us. I really appreciated her sending over videos and photos of sapphires in between appointments. We went with a setting from The Natural Sapphire Company as well and it turned out great, it's my dream engagement ring! The CAD looks exactly how my ring looks in real life. The Natural Sapphire Company has such a great selection of sapphires for any piece of jewelry and working with Katherine made it so easy to navigate finding my perfect engagement ring without feeling pressured. Thank you!
Review of , following an experience of by TALIA T.
Answer by thenaturalsapphirecompany.comFlagHi Talia, Thank you veru mucu for your kind words! Enjoy your ring. - Katherine
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Neli was really helpful and customer oriented when I made an enquiry on a sapphire necklace. She remembered my request and informed me promptly of upcoming promotions, answering my questions with turn around mostly within a day. The necklace I received was beautiful and true to the picture and video presented. This included the inner gem sparkle.
Review of , following an experience of by IRINE I.
Answer by thenaturalsapphirecompany.comFlagHi Irine, Thank you very much for sharing your experience with us! We look forward to hearing from you again in the future.- Neli
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I found the site easy to navigate and find what I was looking for. The rubies were as described and look great, also well documented. Packing was high-quality with timely and secure delivery, and Lauren followed up to confirm my website purchase and get the product on its way to me quickly, as well as following up to make sure that I was happy with the purchase. This was a very smooth and pleasant experience from beginning to end. Thank you!
Review of , following an experience of by ROGER L.
Answer by thenaturalsapphirecompany.comFlagHi Roger, Thank you very much for sharing your experience with us! We look forward to hearing from you again in the future.- Lauren
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Had a great experience with this company from navigating the website and picking a sapphire to even getting mock ups of the final product. Lauren was great to work with, very responsive to my questions and able to provide additional videos of the sapphire I was interested in as I live on the West Coast. The final product was exactly what I was looking for and turned out beautifully, my wife was very happy with her Christmas gift! Would definitely recommend this company to others.
Review of , following an experience of by JASON K.
Answer by thenaturalsapphirecompany.comFlagHi Jason, Thank you very much for choosing to work with us and for sharing your experience with us! We appreciate your trust in us. Enjoy your piece! - Lauren
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Amazing service, and fantastic selection of stones and settings. I have ordered several times and have been amazed with every purchase
Review of , following an experience of by BOB S.
Answer by thenaturalsapphirecompany.comFlagHi Bob, Thank you very much for your kind review and for the continued trust in us! - Lauren
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The Natural Sapphire Company is absolutely the best place to find high quality beautiful stones and an amazingly great staff! I have been working with Lauren for a while now and what a wonderful experience this has been! She is very knowledgeable about all aspects of gemology and has been tremendously helpful in helping me find just the right stones for all my designs! And she is just so enjoyable to work with! A 100% + great experience with this company!
Review of , following an experience of by DI S.
Answer by thenaturalsapphirecompany.comFlagHi Diana, Thank you very much for continued trusty in us! It was such a pleasure working with you. Your feedback means a lot to us. We look forward to hearing from you again in the future. - Lauren
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Neli is super easy to work with. I just received my fourth, fifth and sixth rings and they are gorgeous! Two of them i bought during their christmas sale and the third is a custom piece that they delivered just in time for christmas. Thank you The Natural Sapphire Company. I am a lifelong customer.
Review of , following an experience of by SUSAN E.
Answer by thenaturalsapphirecompany.comFlagHi Susan, Thank you very much for choosing to work with us and for the continued trust in us! It was such a pleasure working with you. We look forward to hearing from you again in the future. - Neli
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The custom emerald and platinum eternity ring from the Natural Emerald Company more than exceeded my expectations. My wife is absolutely in love with the ring. The craftsmanship and attention to detail is exceptional, and the emeralds set in the platinum band are striking. The photo doesn’t do justice to exactly how striking the ring actually is. I had a very specific design in mind and Katherine's assistance was invaluable; she is very knowledgeable, patient, and ensured a seamless process. The ring was promptly shipped to Spain and arrived in impeccable condition. I highly recommend the Natural Emerald Company for their quality, incredible service, and stunning designs in emerald jewelry. Thank you again to all who were involved. You have created a customer for life.
Review of , following an experience of by JASON M.
Answer by thenaturalsapphirecompany.comFlagHi Jason, Thank you so much for taking the time to share your experience with us. - Katherine
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Great communication, lovely product, professional and attractive packaging. Excellent experience all around. My wife loves her "sparkly princess ring."
Review of , following an experience of by DEMARCO F. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi Zach, Thank you very much for sharing your experience with us! Enjoy your piece! - Katherine
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Neli answered my question promptly, which helped with my decision to buy the earrings. The sapphire earrings are beautiful, just exactly the shade of blue that I prefer. I like the fact that they are not enhanced, and so are the diamonds. The packaging is very secure. Very happy with my purchase
Review of , following an experience of by E. M.
Answer by thenaturalsapphirecompany.comFlagHi Emelinda, Thank you so much for taking the time to share your experience with us! We look forward to hearing from you again in the future. - Neli
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I received my gorgeous emerald pendant on December 9. I am very happy with my purchase. Marie was very helpful throughout as she has been on other purchases I have made. I will be ordering other items in the future.
Review of , following an experience of by JANET J.
Answer by thenaturalsapphirecompany.comFlagHi Janet, Thank you very much for choosing to work with us and for the continued trust in us! It was such a pleasure working with you. We look forward to hearing from you again in the future. - Marie
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I had a fantastic experience with the natural ruby company. Katherine helped me choosing the stone and the setting, and the end product was amazing.
Review of , following an experience of by LUIGI B.
Answer by thenaturalsapphirecompany.comFlagHi Luigi, Thank you very much! Your feedback means a lot to us. Enjoy your ring!- Katherine
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Customer service has been helpful. Remember to ask for GIA certificate, stone in different lightings, band width etc. before setting the stone in the ring. I haven't asked but they might also be able to send a gemstone to you for inspection before you decide to purchase it . FedEx delivery was on time. The ring was beautiful.
Review of , following an experience of by MARTINA E. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagHi Pinyi, Thank you so much for taking the time to share your experience with us! Lauren
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The ruby and diamond earrings I purchased at The Natural Ruby Company are lovely and are my first natural ruby earrings in this vividly red color that is quite hard to find at another retailer. I appreciate their great customer service (particularly from Lauren), nice packaging, and fast shipping.
Review of , following an experience of by BRANNON K. *
*Pseudonymized data at the request of the author
Answer by thenaturalsapphirecompany.comFlagThank you very much for sharing your experience with us!
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From start to end Lauren has been extremely helpful, professional and timely in responding to my questions. Exemplary customer service. The rings I purchased were perfect in what I was looking for at a reasonable price. Very high quality and great craftsmanship. I highly recommend the company for your next jewelry purchase.
Review of , following an experience of by BRIAN C.
Answer by thenaturalsapphirecompany.comFlagHi Brian, Thank you so much four kind words! We appreciate your trust in us.- Lauren
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