Go to website
Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
-
A. A.
Mar 14, 2022
Verified reviewWorking with Roy Rozman was the best. Very professional, pleasant and knowledgeable. I ordered online, paid and he followed up with an email. I received the earrings (0.70 Ct ruby round studs in yellow gold) soon after (this past Friday via FedEx, signed delivery). They are absolutely beautiful! They are the most perfect shade of red and the right size for the 2nd piercing area in my ear. They fit my style as well as vedic needs. The document presentation was also superb. I am now waiting to receive my yellow sapphire earrings order to complete the whole look. A all around.
-
A. A.
Mar 12, 2022
Verified reviewThe site was easy to navigate. Roy helped us throughout the whole process he was very comunicative and responsive I really appreciated him fulfilling our requests to see the ring in natural lighting etc...Couldn't have asked for a better experience. If you're hesitant just open a quick chat and talk with them, never felt any pressure or anything. Upon arrival the provided extremely detailed laminated documentation regarding the stone and its origins etc really helped give me peace of mind! You won't regret it!
-
A. A.
Mar 12, 2022
Verified reviewEvery once and a while you have an experience that renews your faith that there are still good companies and their employees. The Natural Sapphire Company and Lauren Kelly-Nelson did that for me. What a wonderful experience. Expert advice, design, creation, and customer support. I highly recommend.
-
A. A.
Mar 12, 2022
Verified reviewvery nice job
-
A. A.
Mar 11, 2022
Verified reviewCreating the perfect ring was easy and straightforward. Lauren was very supportive throughout the entire process. Thank you!
-
A. A.
Mar 11, 2022
Verified reviewI've spent few weeks looking for the best place to purchase the sapphire I wanted. Found the Natural Sapphire Company website, and spent good 2-3 months looking through all the details, until I decided on what I want. Considering this is not a typical item for an online purchase, I was a bit reserved, however it turned out to be a great experience. I am very happy with the purchase- the setting I chose looks fabulous along with the other ring I wear - the ring size is true, the work is perfect, the customer service was outstanding ( thank you Katherine!!). The documentation provided has a lot of useful information, as well as full report and the appraisal of the stone. NSC certainly is the place I would return to should I decide on another purchase!
-
A. A.
Mar 10, 2022
Verified reviewI purchased a beautiful 3.4 carat cushion cut natural blue sapphire and had it made into an engagement ring. The whole process was very smooth and the end product was even better than I expected. Bravo!
-
A. A.
Mar 10, 2022
Verified reviewThe sapphire ring is absolutely stunning! Exceeded my expectations, I’m very happy. The customer service from Lauren was outstanding! Thank you!!!
-
A. A.
Mar 9, 2022
Verified reviewThe ring turned out gorgeous and we both love it!! We worked with Michael throughout the process and he helped us to custom design the setting that we wanted, and met with us in person to select our sapphire. He graciously accommodated our schedule to meet with us, as we were traveling from another state. There were SO many breath taking stones that it was extremely difficult to choose! But we loved the unique qualities of our stone and it actually seems to change colors in different lights! I can't stop looking at it! The website is very easy to navigate, there are tons of options for different price points, and the design team is very talented! After discussing what we wanted, we received a CAD drawing and renderings to review, and were even able to get a wax model sent to us before finalizing the design. Thank you so much to Michael and the team at The Natural Sapphire Company!! You guys are awesome!
-
A. A.
Mar 9, 2022
Verified reviewMy fiancé and I ordered my ring from here after much searching for just the right thing. The ability to pick the stone and setting to design the ring was exactly the option we needed. From order to receipt of the ring, the whole process was smooth and efficient. My sales rep Roy kept me updated every step of the way. This company has excellent customer service!
-
A. A.
Mar 9, 2022
Verified reviewI found your emerald website invaluable, especially the live video segments… I found them much more helpful than the simple photographs in actually visualizing the features of the ring I selected for my wife. She was delighted! I also appreciated your prompt and courteous responses to my questions. Frankly, I had apprehensions about making what was for me a substantial investment using an online service, instead of actually visiting your showroom. However, I found the “Education” section of your website quite informative and your 14-day return policy reassuring. So I’d have to say that my whole experience with The Natural Emerald Company was a positive one!
-
A. A.
Mar 9, 2022
Verified reviewI wanted an emerald engagement ring for my girlfriend but had no idea where or how to shop for one. Then I found the Natural Emerald Company. I talked with Lauren and she understood exactly what I was looking for and she helped me choose the emeralds and explained every detail of each stone. The origin and cut. How and why each one had it's personal values. She was patient, personable and professionally knowledgeable of every aspect of my rings detailed design. With her guidance I now have the most beautiful engagement ring I have ever seen. My girl will know how very special she is to me! Thank you, Lauren and your unique, talented team with you at The Natural Emerald Company!
-
A. A.
Mar 8, 2022
Verified reviewA great experience. Katherine was wonderful, with good advice and prompt response to all requests. The finished item was excellent. Worth 5 stars all the way.
-
A. A.
Mar 8, 2022
Verified reviewKatherine helped me color match a sapphire, and I couldn't be happier with the service and the outcome! She went the extra mile with comparison videos to assist in the selection process. Patient, thoughtful & professional - thank you.
-
A. A.
Mar 8, 2022
Verified reviewLauren was a great help and went above and beyond in her efforts to try and create our dream ring. The company cares a lot about your requests, no matter how complex or laboring it is. The attention to detail and thoroughness makes this company a must for anyone who is into sapphires, custom rings, or jewelry in general!
-
A. A.
Mar 6, 2022
Verified reviewI worked with Nancy at the natural sapphire company, and I can't speak more highly of the quality of service I received. We needed a custom wedding band that fit the engagement ring we had originally purchased, and they were immensely helpful through several rounds of feedback and reviews. Always timely and polite, even on weekends, and the ring they produced was *absolutely* stunning. I've also purchased earrings and my own wedding band from them, and they're always amazingly helpful and incredibly diligent in ensuring we have the best customer experience possible. Absolutely recommend them for all your jewelry needs.
-
A. A.
Mar 5, 2022
Verified reviewThis is my second purchase from them and Lauren has been a great help both times. This time was quick to make sure I had the ring for a very special Valentines day. I am sure I will be back :-)
-
A. A.
Mar 4, 2022
Verified reviewThe sapphire I purchased arrived beautifully packaged. It looked exactly as pictured online. The whole process was smooth and easy
-
A. A.
Mar 3, 2022
Verified reviewLauren was truly spectacular to work with when my fiance and I were designing my engagement ring. From our first meeting together, Lauren was prepared (she had inquired about my sapphire preference beforehand), and she was extremely knowledgeable about the sapphires we had been looking at online. After we had selected our perfect sapphire, we decided we wanted to create a custom setting. Lauren had such creative ideas and immediately understood what kind of setting I wanted ( it was hard to put it into words and Lauren was so wonderful and patient in understanding my vision). While the ring was being created, Lauren was easy to get in touch with regarding any questions we had. When we finally picked the ring up I was absolutely blown away by how stunning it was! This ring is everything I dreamed of and more! Many many thanks to Lauren and the Natural Sapphire Company!
-
A. A.
Mar 3, 2022
Verified reviewBeautiful craftsmanship & wonderful customer service.
Reviews displayed in chronological order
Contact
Go to website
Certification
