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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Aug 27, 2023
Verified reviewThe natural sapphire company has exceeded our expectations, and Lauren has been incredible to work with. We are so pleased with the purchase. The ring turned out amazing. Thanks!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Josh, Thank you very much! Your feedback means a lot to us. - Lauren
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A. A.
Aug 26, 2023
Verified reviewLauren helped me to pick out a wedding band to accompany a sapphire wedding ring I purchased a year or so ago to replace my wife's lost diamond ring. She was response, helpful with sizing, and professional. What more can you ask for - good service and a beautiful ring.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Steven, Thank you very much for your kind review! - Lauren
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A. A.
Aug 26, 2023
Verified reviewGreat selection and detail in everything they have, customer service is off the charts they truly make you feel like a friend and will help with anything you need, Marie guided me through the process letting me know every step of the way what stage my ring was in as well as communicating changes and easing my stress. The ring itself is gorgeous and gives me confidence it is crafted for life. Will definitely be coming back
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Tyler, Thank you very much for your kind review! Your feedback means a lot to us. We look forward to hearing from you again in the future. - Marie.
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A. A.
Aug 25, 2023
Verified reviewI had a really great experience shopping from the Natural Sapphire Company and I'd recommend them to anyone. Ashley Rathnayaka in the customer service team was amazing. She processed several 3d renderings for me and was able to answer every question I had with no fuss; I really can't thank her enough. Just an all round great customer experience!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Daniel, Thank you very much! It was such a pleasure working with you. - Ashley
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A. A.
Aug 24, 2023
Verified reviewI used the web site to narrow down my choices, then visited Katherine in person to select my stones and settings. I found Katherine to be very helpful and knowledgable, and heartily recommend her and The Natural Sapphire Company to anyone interested in purchasing sapphire jewelry,
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Richard, We value your feedback and appreciate your honest review. It was such a pleasure working with you. -Katherine
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A. A.
Aug 24, 2023
Verified reviewUPDATE 8/21/23 - THIRD PURCHASE - NEED I SAY MORE? This is my third purchase with Lauren helping me. In the days we live in of "Pick & Click" Internet shopping, my experiences with Lauren and The Natural Sapphire Company have been anything but "Pick & Click". Lauren has truly made my purchases a fun experience - Just the way buying jewelry should be, a pleasurable experience to be fondly remembered. My most recent purchase was of a beautiful sapphire for a single stud earring. The sapphire changes color depending on what light you're in, fluorescent, incandescent or sunlight. It's beautiful and fascinating. I couldn't be happier. UPDATE 6/20/23 - SECOND PURCHASE I purchased a beautiful blue sapphire ring about six months ago. Today I received a blue sapphire earring and I'm thrilled with the help I received from Lauren Kelly-Nelson. Her consultation, suggestions and opinions were spot on. I will continue to talk highly of the Natural Sapphire Company and Lauren Kelly-Nelson. FIRST PURCHASE Wonderful selection of beautiful sapphires in a wide variety of sizes and shapes. Lauren Kelly-Nelson was very helpful and made my transaction smooth as silk. I would highly recommend The Natural Sapphire Company!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Bill, Thank you so much for taking the time to share your experience with us. - Lauren
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A. A.
Aug 19, 2023
Verified reviewExcellent customer service! Exceptional product presentation!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Greg, Thank you very much for sharing your experience with us! - Katherine
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A. A.
Aug 19, 2023
Verified reviewAmazing experience from start to finish. Lauren was patient and didn’t give up in searching for the perfect stone for our custom engagement ring.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Sarah, Thank you very much for choosing to work with us! It was such a pleasure working with you - Lauren
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A. A.
Aug 19, 2023
Verified reviewI designed a customer emerald ring with the help of Lauren who was incredibly patient during the multiple modifications I requested until we got the design just right! It turned out even better than I expected! Many thanks to everyone at the Natural Emerald Company, you helped me create a family heirloom that will be cherished for generations!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Tina, Thank you very much for sharing your experience and choosing to work with us! - Lauren
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A. A.
Aug 19, 2023
Verified reviewNo other word than beautiful. Wife loves the earrings.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Ronald, Thank you very much for your kind review! - Katherine
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A. A.
Aug 19, 2023
Verified reviewOVERALL, amazing company, very thorough with their gem descriptions and their chatline is open late for questions (REAL people NOT bots). Thank you Neli!! Technical aspects. Since their stones are natural there are stones that have more inclusions than others. So do your homework. Check for eye clean, very slight inclusion etc. Check the 3D image of the facets to see if there are imperfections you're not ok with. Their pictures and videos are very descriptive and accurate. If you can't see the feathering or inclusions listed their chat is open and reps point out where they are specifically. I was surprised to be able to speak to Neli at 1am in the morning. She gave me all the information I needed and finally I was convinced to buy it. They carry many grades of stones, just read the descriptions and speak to their reps and you won't be blindsided.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Neije, Thank you very much for sharing your experience! We appreciate your trust in us - Neli
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A. A.
Aug 17, 2023
Verified reviewGreat communication, was very easy to coordinate delivery around a busy travel schedule. Really appreciate the selection, promptness and communication!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Dan, Thank you very much! It was such a pleasure working with you - Katherine
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A. A.
Aug 17, 2023
Verified reviewI was assisted by Ashley at NSC to help design my ring. I was first drawn towards NSC by all of the different customization options, but what is really special about NSC is the customer service. The entire process was smooth and seamless and I was able to get multiple 3D renderings of different designs. I didn’t feel pressured or obligated at any point during the process to buy something unless I was 100% satisfied with it. The ring just arrived yesterday and it is gorgeous. Included in the ring package is the appraisal information in case you want to get your jewelry insured as well as information about the sapphire itself. Would definitely recommend NSC if you are looking to design a piece of sapphire jewelry!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Adriennne, Thank you very much for your kind review and for choosing to work with us! Your feedback means a lot to us. - Ashley
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A. A.
Aug 16, 2023
Verified reviewLauren was extremely professional, patient, and helpful answering all the questions and helping me place my order for the necklace in mind. She also gave an accurate estimate of when it would complete and it even arrived sooner than expected! I'm very happy with the necklace and highly recommend Lauren for future purchases. She provided updates of the necklace for me when it was ready to ship as well. Overall, 5 out of 5 for Lauren and the natural sapphire company.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Seheum, Thank you very much for your kind review and for choosing to work with us! - Lauren
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A. A.
Aug 16, 2023
Verified reviewI could not be happier with the experience that I had from beginning to end of the design process of an anniversary ring for my wife. Not only is the finished product stunning but working with Lauren Kelly-Nelson helped make the undertaking enjoyable and exciting. Her patience and communications with me were exemplary and she seemed to share in the enthusiasm of creating a unique piece of beauty. I not only highly recommend her services but am already making plans to work with Lauren and her team again at the Natural Sapphire Company.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Mark, Thank you so much for taking the time to share your experience with us. - Lauren
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A. A.
Aug 14, 2023
Verified reviewThe natural sapphire company is one of the best and most reliable places to buy precious sapphires and custom jewellery online, I'm from overseas and every purchase I've been completely satisfied, Delivery service is speedy and always early on arrival with secured packaging. The layout of the website is easy to navigate they have a great display of the products you're looking at and is very informative. I've been working with Neli and she is very friendly welcoming and professional. Thank you, Neli and the entire natural sapphire team for my custom jewellery
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Brett, Thank you very much! We appreciate your trust in us. We look forward to hearing from you again in the future. - Neli
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A. A.
Aug 12, 2023
Verified reviewVery professional and knowledgeable. Katherine made the whole transaction very fun and interesting with sharing her knowledge. Highly recommend!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Lisa, Thank you very much for sharing your experience with us! It was such a pleasure working with you. - Katherine
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A. A.
Aug 11, 2023
Verified reviewLauren was very helpful and Yellow Sapphire we bought are clean and gorgeous as shown on website.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Falgun, Thank you very much! It was such a pleasure working with you. - Lauren
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A. A.
Aug 7, 2023
Verified reviewI like the star sapphire I received very much. The quality of sapphire and the customer service from Katherine are both very good ~ Thank you
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Your feedback means a lot to us! - Katherine
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A. A.
Aug 5, 2023
Verified reviewI got blue sapphire ring from here. It was awesome working with Marie at the Natural Sapphire Company . She was prompt at replying any questions and very fast in updating the updates on ring preparation, shipment. Ring they prepared was awesome accurate ring size and finest cut I got. My recommendation and strong reference get your dream ring from the natural sapphire company . Thanks for getting me such a lovely ring.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Anubhav, Thank you very much for choosing to work with us an for your kind words!
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