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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Sep 20, 2023
Verified reviewI thought the site was easy to navigate and placing the order was easy. Lauren was a great help finishing up the order and getting it shipped out on my tight schedule.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi James, Thank you for your feedback! It was my pleasure to assist you through out the process. - Lauren
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A. A.
Sep 17, 2023
Verified reviewI purchased a stunning emerald stone to create a ring that I could wear daily. I was apprehensive to make an online purchase and eyed a stone for months before finally reaching out for support. Lauren was detailed, timely and very professional in answering my questions. The return policy gave me the courage I needed to make such a purchase, however the moment I received my stone I knew I would keep it. It was truly more exquisite in person. Since my purchase in April, the stone is now set into a ring that I wear daily. I love it.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Danika, Thank you for sharing your experience, and I'm so glad to hear that you're loving your emerald ring! I'm happy that I could assist you throughout the process. - Lauren
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A. A.
Sep 15, 2023
Verified reviewI purchased a blue saphire necklace. From start to finish the whole process was really easy and comfortable. Marie helped me with all my questions and customization. The necklace was delivered before the estimated delivery date. Overall the experience waa great! I would definitely recommend the natural saphire company to my friends and family.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Priya, Thankyou very much! I'm glad to hear about your positive experience with us. Your feedback means a lot. -Marie
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A. A.
Sep 15, 2023
Verified reviewFantastic overall experience ! Amazingly beautiful stone, that even exceeded my expectations. Ashley´s great service and very pleasant communication made me feel like a very valued customer. Thank you! Like Arnold Schwarzenegger said, I'll be back!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Lars, Thank you very much! It was such a pleasure to working with you. Thank you again for choosing us, and we look forward to serving you again in the future! - Ashley
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A. A.
Sep 14, 2023
Verified reviewI was seeking to purchase a unique sapphire ring for my wife and Lauren helped me find the perfect stone and setting. She was patient, knowledgeable and extremely accommodating as we worked through a variety of stone/setting permutations until we got it just right. My wife was thrilled! A great experience all the way around.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Mike, Thank you very much for sharing your experience with us! It was a pleasure working with you, and I hope your wife enjoys her sapphire ring for years to come. - Lauren
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A. A.
Sep 14, 2023
Verified reviewLauren was amazing to work while creating an amazing pendant. She is committed to making it perfect for me.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jeremie, Thank you very much! Your feedback means a lot to us. - Lauren
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A. A.
Sep 14, 2023
Verified reviewNeli was extremely helpful throughout every part of the process, ensuring that my purchase was exactly what I wanted! I seriously look forward to buying more items from them in the very near future!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kenneth, Thank you so much for your kind words! We look forward to serving you again in the future. - Neli
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A. A.
Sep 13, 2023
Verified review1. Excellent experience. 2.Outstanding selection ("category killer" merchant of emeralds). 3. Very professional service from very first meeting, through purchase, shipping, and after-the-sale resizing of slightly too large ring. 4. Lauren was an exceptional professional throughout the entire process.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Larry, We're glad to hear about your excellent experience with us and appreciate your kind words. Thanks once again for choosing us. - Lauren
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A. A.
Sep 12, 2023
Verified reviewI am very happy with service provided and would like to say a special Thank You to Lauren Kelly-Nelson! Lauren helped me with all my questions, arranged everything timely, was so kind and professional! Im in love with the sapphire ring I’ve got, and would highly recommend this company to everyone.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Julia, Thank you so much for your kind words! I'm absolutely glad to hear that you're very happy with the experience. We appreciate your trust in us. Enjoy your beautiful sapphire ring! - Lauren
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A. A.
Sep 9, 2023
Verified reviewTop Quality product and service. Everything about the experience exceeded my expectations. Neli assisted every step of the way. There was superb attention to detail and no surprises. My overall impression is, the people at The Natural Sapphire Company are true professionals that genuinely care about their products and the people who purchase them.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kelly, Thank you so much for your kind words, and for sharing your experience. It was an absolute pleasure assisting you.- Neli
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A. A.
Sep 8, 2023
Verified reviewLauren was so incredibly helpful and helped me pick the perfect ring for my girlfriend. I wish I could take her with me so she can help me pick a house, a new car, a new job, anything. If I was a billionaire I would pay her 6 figures to help me pick out my clothes. I couldn’t have asked for a better ring at any price point imaginable, and she did it for a fantastic price!! She was very honest, made me feel special and important, and I know for a fact that my girlfriend is going to love the ring. I hope she can read this so I can say thank you again. Also I might have put the wrong date of purchase, idk I just remember it was a Wednesday. Sorry.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Joe, Thank you so much for your incredibly kind words! It was truly a pleasure helping you find the perfect ring for your girlfriend. I'd be happy to help you with anything else in the future. I'm sure your girlfriend will love the ring. - Lauren
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A. A.
Sep 7, 2023
Verified reviewMarie was a great help throughout the whole process. Ring arrived in great shape and with all documentation!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Sean, Thank you very much for your kind review! It was such a pleasure working with you. - Marie
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A. A.
Sep 7, 2023
Verified reviewThis is a wonderful company with quality certified gems, excellent service and top quality staff. Lauren went out of her way to meet my special needs with one of a kind service and couldn't have impressed me more! I highly recommend this company for anyone looking for that special gem.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Linda, Thank you very much for sharing your experience with us! We appreciate your trust in us. - Lauren
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A. A.
Sep 5, 2023
Verified reviewMy ring is absolutely beautiful! Marie is a gift. She helped me with all questions from start to finish. The packaging was fantastic. I will buy here again.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Danelle, Thank you very much for your kind review! It was such a pleasure working with you. We look forward to hearing from you again in the future. - Marie
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A. A.
Sep 2, 2023
Verified reviewThis will be the third purchase I’ve made from the Natural Sapphire Co, and I feel it was a dereliction of my duties having not left a review for the prior two occasions. I have been extremely pleased with all three of my transactions. The staff (and Katherine, in this latest instance) was incredibly accommodating. My first two purchases were for loose stones which were turned into jewelry in local shops. For this recent purchase, NSC built a ring. Typically, my skepticism regarding the availability of acceptable (let alone, good) craftmanship is boundless. As such, I prefer a local shop such that the recourse of my menacing in-person presence is available in the event someone builds a piece of rubbish. In a break from my normal operating procedure, I chose to have the NSC handle the entirety of the purchase, and I was not disappointed. Katherine willingly and pleasantly walked me through my options and helped me navigate a number of pitfalls that were not apparent to me due to my broad ignorance (I require a lot of care and feeding). They delivered (ahead of schedule) a beautiful ring! I would not hesitate to do business with them again.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Andrew, Thank you so much for taking the time to share your experience and for choosing to work with us! We look forward to hearing from you again in the future. - Katherine
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A. A.
Sep 2, 2023
Verified reviewBeautiful sapphires with good prices and customer service!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jennifer, Thank you very much! We look forward to hearing from you again in the future. - Ashley
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A. A.
Aug 31, 2023
Verified reviewThe NSC website is very well laid out with lots of information available about the company as well as the jewelry and gemstones. I especially appreciated the large selection of loose stones with pictures and videos that accompany each listing! Ashley's correspondence was also prompt and helpful. The hassle-free return policy meant I could feel confident about ordering stones to see in person before finalizing a purchase, and I am very satisfied with the loose sapphire I eventually decided to purchase. If I am ever looking for another sapphire I will be checking with the NSC first!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Alexander, Thank you so much for taking the time to share your experience with us! We look forward to hearing from you again in the future. - Ashley
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A. A.
Aug 30, 2023
Verified reviewThe site was easy to use and Neli provided expert and friendly help. There was no pressure to buy and the focus was on listening to me to help me find the right setting for the ruby. Neli created several computer renderings to illustrate how the different settings would look. Once chosen, ordering the ring was easy and it arrived at my home 25 days later. The ruby ring is absolutely beautiful.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jeffrey, Thank you very much for sharing your experience and for your kind review! Your feedback means a lot to us. - Neli
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A. A.
Aug 30, 2023
Verified reviewMarie helped me with my purchase. I created a custom ring and they were extremely helpful going above and beyond with providing feedback and advice about what wpuld be best. They also were accommodating with sending renderings of the look prior to purchase. The ring arrived more beautiful than the renderings and Amie has been completely enamored with it since receiving and accepting. Thanks again. Truly great experience.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Daniel, Thank you very much for your honest review. It was such a pleasure working with you! - Marie
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A. A.
Aug 28, 2023
Verified reviewOutstanding service and assistance in helping me create a gorgeous and unique piece of jewelry. My jewelry is stunning! I have created jewelry before with Natural Sapphire Company before and have never been disappointed with the service. Lauren has helped me acquire and create beautiful pieces which will be treasured for generations to come. Highly recommend and without reservation Lauren and The Natural Sapphire Co.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Sue, Thank you very much for your kind review! We appreciate your trust in us. - Lauren
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