Customer reviews for thecarycompany.com

Customer reviews

• 5 / 5 1

  

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  Excellent service! Customer Service listens and is courteous! Gets your shipment out as quickly as possible!!

  Review of 5/20/19, following an experience of 5/15/19 by ZOE K. *

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  Pat, Thank you for taking the time to review. I will pass along your kind words to Julie. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Wonderful Service! ! !

  Review of 5/20/19, following an experience of 5/14/19 by VIOLET B. *

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  Purchasing Team, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  great

  Review of 5/19/19, following an experience of 5/15/19 by ZACHARY S. *

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  David, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  The Cary Company did a great job of communicating with me about part of my order being on back order. All products were well-protected during shipping. Everything was received as shipped (no broken items).

  Review of 5/18/19, following an experience of 4/13/19 by MOSE T. *

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  William, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Great customer service and we are very happy with our product. I would refer friends and family to the CaryCompany.

  Review of 5/17/19, following an experience of 5/1/19 by BERNADINE B. *

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  Judy, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Fast service with good products.

  Review of 5/16/19, following an experience of 5/10/19 by HARRISON T. *

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  Michael, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Good

  Review of 5/15/19, following an experience of 5/7/19 by EMILIO B. *

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• 5 / 5 1

  

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  Great customer service, friendly, prompt and knowledgeable

  Review of 5/13/19, following an experience of 5/9/19 by MOSE H. *

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  Amanda, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Fast order processing. I did notice what a great job that was done packing for shipment. I’ll be a new regular customer and will refer Cary in the future.

  Review of 5/12/19, following an experience of 5/8/19 by NASIR H. *

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  Paul, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Great people who help you and fast delivery of the products!!

  Review of 5/10/19, following an experience of 5/6/19 by VICKIE K. *

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• 5 / 5 1

  

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  We use this product on an ongoing basis. We have always used the Cary Company due to cost, delivery, and ease of placing orders. Courteous, friendly, and efficient customer service sets them apart from the norm.

  Review of 5/9/19, following an experience of 5/3/19 by BETTIE L. *

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  Jim, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Easy to use. no complaints

  Review of 5/9/19, following an experience of 5/1/19 by AVIS H. *

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  Charles, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Excellent

  Review of 5/7/19, following an experience of 4/30/19 by ABIGALE E. *

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  Wilson, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

  Answer by Abigale E

  

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  Keep up with the good job done

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• 5 / 5 1

  

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  Excellent service, communication, and products. Products were actually better than expected! Very glad I could also order without being forced to contact someone, and order in low volume as well.

  Review of 5/7/19, following an experience of 4/19/19 by EZRA S. *

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  Mytchell, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Fabulous customer service. They accommodate special orders efficiently.

  Review of 5/7/19, following an experience of 4/16/19 by TAVARES S. *

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  Nancy, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. I will pass along your kind words to Sam who placed your order. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Outstanding customer service.Carycompany definitely stands behind their products.

  Review of 5/7/19, following an experience of 5/3/19 by DARIUS L. *

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  Phil, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 4 / 5 1

  

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  The ordering experience was good, however, the drums arrived without any "Closure Instructions" as required by DOT.

  Review of 5/6/19, following an experience of 4/26/19 by EMELY S. *

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  Gregory- Thank you for taking the time to leave us a review. Please give us a call today at 630-629-6600 and refer to Sales Order 119361 and we are happy to send you the "Closure Instructions" that were not with the original order. Thank you again for your business and we look forward to hearing from you! Jenna Goworowski Quality Assurance Coordinator

• 2 / 5 1

  

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  The suggested replacement was not suitable not only for price but also for useability.

  Review of 5/5/19, following an experience of 3/13/19 by SIENNA K. *

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  Good Morning Michael- Thank you for bringing this to our attention. Please give us a call right away and we will be able to help you find the correct replacement. Again I am sorry for the miss communication. Please call 630-629-6600 and ask to speck with me and I will be happy to get you in touch with one of our salesman inside the office. Looking forward to speaking with you! Jenna Goworowski Quality Assurance Coordinator

  Answer by Sienna K

  

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  A lady(other than Gina Rivera) from your company phoned earlier this week and I gave her my suggestion to correct this. I am still awaiting her reply.

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• 5 / 5 1

  

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  This was my first purchase from Cary and I couldnt be happier. Everything went smooth. I wouldnt hesitate to make purchases in the future.

  Review of 5/4/19, following an experience of 4/25/19 by SYLVESTER H. *

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  John. Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 1 / 5 1

  

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  Can labeling was a nightmare. Service wasn’t responsive. Capabilities were deceptive. Felt neglected as a customer.

  Review of 5/4/19, following an experience of 4/1/19 by HORTENSE D. *

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  Kristian- Thank you for taking the time to write your review. I would be happy to help you resolve the problem. Please give me a call at 630-629-6600 and ask to speck with me. I look forward to hearing from you! All the best, Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  A little dated but works good

  Review of 5/3/19, following an experience of 4/24/19 by JOELLE Z. *

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  Jonathan, Thank you for taking the time to review. We appreciate your business. When you say the order was dated, did you have to wait for a back order? Or was there something wrong when you received your bottles and caps? Please let me know if there is anything I can do to help! Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Great customer service and product is always delivered on time.

  Review of 5/2/19, following an experience of 4/15/19 by ELTA P. *

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  Christine, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Follow through & prompt

  Review of 5/1/19, following an experience of 4/9/19 by KENDRICK W. *

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• 5 / 5 1

  

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  I needed two separate identical orders. After placing them, I received a phone call inquiring if this was an error or did I intend to place both orders. Very surprising and much appreciated. Shows how attentive the staff is!

  Review of 4/29/19, following an experience of 4/16/19 by BARTON S. *

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  Roberta, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Good prices

  Review of 4/29/19, following an experience of 4/24/19 by KRISTOFER M. *

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• 5 / 5 1

  

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  My Good

  Review of 4/27/19, following an experience of 4/12/19 by BETTYE L. *

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• 5 / 5 1

  

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  Good, found what I needed right away. Delivery was quick.

  Review of 4/26/19, following an experience of 4/22/19 by LYDIA R. *

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  Mark, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Orders are filled and shipped in a timely manner. Very reasonable pricing

  Review of 4/26/19, following an experience of 4/18/19 by BREANNE S. *

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• 5 / 5 1

  

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  Customer service was way above and beyond. Answered my questions and solved my product challenges without delay. Fantastic follow up.

  Review of 4/26/19, following an experience of 3/26/19 by AURELIA K. *

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  Denny, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Good experience. Very helpful staff.

  Review of 4/25/19, following an experience of 4/16/19 by CADEN C. *

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  Kriss, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 4 / 5 1

  

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  Rapid answer and high level quality products.

  Review of 4/25/19, following an experience of 3/12/19 by ART T. *

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  Vagner, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Very prompt service and order as expected.

  Review of 4/24/19, following an experience of 4/4/19 by LANE G. *

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  Robin, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Excellent

  Review of 4/24/19, following an experience of 4/15/19 by LORNA W. *

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• 5 / 5 1

  

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  Always the best customer service and prompt delivery!

  Review of 4/24/19, following an experience of 4/11/19 by CASIMIR S. *

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  Debbie- Thank you for taking the time to review. I will pass along your kind words. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 4 / 5 1

  

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  We received our order in a very timely fashion.

  Review of 4/24/19, following an experience of 4/9/19 by TRAVON S. *

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• 5 / 5 1

  

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  5 Stars

  Review of 4/24/19, following an experience of 4/15/19 by EVERARDO B. *

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  Accounts Payable Team- Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Easy to use and search for items I need.

  Review of 4/22/19, following an experience of 4/15/19 by MARILYNE T. *

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  Lewis, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Website is very informative. What I rate the highest is the Service. Peter Sutterlin, account sales of whom I work with is exceptional...he goes above and beyond service. He is always polite, courteous and his follow through is impeccable. KUDOS to Cary Company for obtaining such a valued employee!

  Review of 4/22/19, following an experience of 4/18/19 by MYA J. *

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  Pegg, Thank you for taking the time to review. I will pass along your kind words to Peter! We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Order exceeds expectations and I’m happy

  Review of 4/21/19, following an experience of 4/16/19 by TELLY M. *

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• 5 / 5 1

  

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  They went above and beyond to get me the stuff I needed next day. I can’t say how appreciative I am.

  Review of 4/21/19, following an experience of 4/17/19 by MOSE N. *

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  Tony, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 1 / 5 1

  

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  It took me 2 days to finally make my purchase. Lots of red tape and procedural rules. It was only topped off by the absolute worst warehouse customer service ever. This was too much trouble and effort for the purchase.

  Review of 4/20/19, following an experience of 3/21/19 by MARIELA N. *

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• 1 / 5 1

  

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  Terrible online ordering system. Phone in order service doesn’t listen very well. Had to repeat everything and still got order wrong. Now it will be a big hassle to retrieve my package. Thanks but never again.

  Review of 4/18/19, following an experience of 3/18/19 by AMPARO S. *

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  Renzo, We thank you for the feedback because we are always trying to improve our customer service. Moving forward we can make sure you have a designated Customer Service Rep so if there is any confusion with communication, you have a designated person that can answer you directly to ensure this does not happen again. We are happy to help, please call me direct and I will make sure this issue gets handled! Jenna Goworowski Quality Assurance Coordinator 630-376-2245

• 5 / 5 1

  

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  Wonderful!!!! Very helpful and pleasant employees.

  Review of 4/17/19, following an experience of 4/8/19 by OLE S. *

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  Karen, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 4 / 5 1

  

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  Very easy to navigate to find the product I was looking for

  Review of 4/16/19, following an experience of 4/8/19 by GARLAND R. *

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  Koby, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 3 / 5 1

  

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  Ordering is difficult at best I finally had to call customer service. I am awaiting order hopefully it's right. I noticed they misspelled myclast name.

  Review of 4/15/19, following an experience of 4/11/19 by NED O. *

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• 5 / 5 1

  

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  We typically receive the pallet of buckets in a few days. Only once were they on back order. They have never been damaged during shipment which is excellent.

  Review of 4/15/19, following an experience of 4/8/19 by KRYSTINA K. *

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• 5 / 5 1

  

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  Very informative, fast response and always very professional.

  Review of 4/15/19, following an experience of 4/11/19 by CELIA D. *

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  Eric, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Fast service and great prices! Love those 32oz glass jars! :)

  Review of 4/14/19, following an experience of 4/9/19 by REY R. *

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  Martin, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  great to deal with

  Review of 4/12/19, following an experience of 4/4/19 by KELLY C. *

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  Blake, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Have always received great service.

  Review of 4/12/19, following an experience of 4/8/19 by JEFFERY K. *

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  Jill, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Great

  Review of 4/10/19, following an experience of 4/3/19 by ELSE D. *

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  Alesxander, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 3 / 5 1

  

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  The company is alright, I miss the Gurman company that they bought out here locally. I always had my items within a few days, not weeks.

  Review of 4/9/19, following an experience of 3/27/19 by LOLITA K. *

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  Bart- Thank you for taking the time to leave us a review. I am sorry to hear about the delay on your order. For your next order, please ask to speak with Nina Hertz who oversees all of our loyal Gurman customers and then there will be no delay with your order. Again I am sorry for any issues this caused on your end, put please give us a call at 630-629-6600 and ask to speak with Nina and she will have all the answers for you! All the best, Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Doing business with The Cary Company has always been a pleasure. Hands down to the customer service team who every time I call in have the answers or will research and assist me in any way possible. Special Thanks to Jenna!

  Review of 4/8/19, following an experience of 4/2/19 by NAME M. *

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• 5 / 5 1

  

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  Customer service is great. Very helpful. Quick response. Very willing to work through details to get me what I wanted.

  Review of 4/8/19, following an experience of 4/3/19 by MYRNA K. *

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• 2 / 5 1

  

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  Feels kind of like a scam when they advertise a product for a price, take my money, and then tell me the “clearance” item isn’t clearance and I have to pay more for it... they at least offered me a different option that was still almost twice the price.

  Review of 4/5/19, following an experience of 3/4/19 by GERARDO D. *

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  Seth, Thank you for taking time to write your review. Unfortunately Clearance items are only held to a limited stock. To prevent this from happening again, next time give us a call and make sure your clearance item is in stock and we are happy to take your order over the phone. Again, I am sorry for the inconvenience this caused you, hope we can still meet your filter needs in the future! Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Good pricing and delivery

  Review of 4/4/19, following an experience of 3/30/19 by CARLETON K. *

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  Bruce, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  went well

  Review of 4/4/19, following an experience of 3/19/19 by MALVINA C. *

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  Bob- Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 5 / 5 1

  

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  Well put together

  Review of 4/2/19, following an experience of 3/19/19 by MARIE H. *

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  Steve, Thank you for taking the time to review. We appreciate your business and look forward to be a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 1 / 5 1

  

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  website ok but always out of the items I order an d you never rush the delivery when the item is back in. stock

  Review of 3/13/19, following an experience of 12/20/18 by LUCAS H. *

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  Hi Rich, It looks as though your order is not on back order? Sales Order 95572? Please let me know if I am looking at the wrong order. Moving forward, if the items you need are on back order, we ask that you please contact our Sales Department and work on a forecast with them. Then we can make sure we have the material when you are in need or looking to place a new order. Thank you! Jenna Goworowski Quality Assurance Coordinator

  Answer by Lucas H

  

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  please call me after 9 212 661 1520 x 7 the black lids. were just sent but were on back order

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• 1 / 5 1

  

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  Too many issues with ordering. Tried ordering online and paying with PO number but system required a credit card number. Tried calling. After waiting several minutes went to a voice mail. Voice mail was full. So, we could not leave a call back number. Sent an email only to get back there was an issue with the payment from a previous order. Estimate for LTL shipping is always smaller than the actual cost so the POs are always short. Since our POs are paid at another location we never find out there is an issue until the following order which causes delays in the shipment.

  Review of 3/6/19, following an experience of 1/25/19 by DARIEN H. *

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  Answer by thecarycompany.com

  

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  Tim, Thank you for the review. I understand the frustration in terms of not being able to order when you need the material. What I would recommend, so you can make sure you are able to use your Net 30 Terms with no issue, please submit your Purchase Orders to orders@thecarycompany.com. So then if there is any sort of billing issue, we can address it right away for you! If you need anything else please feel free to contact me at 630-629-6600 Thank you! Jenna Goworowoski Quality Assurance Coordinator.

• 2 / 5 1

  

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  Huge delay in whole rpocess. I confirmed order on Monday and manager didn't notice that until I asked myself on Tuesday why was it pending still. She didn't have a clue what is happening with the order indeed

  Review of 3/2/19, following an experience of 1/27/19 by LORENZA S. *

  *Pseudonymized data at the request of the author

  Answer by thecarycompany.com

  

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  Igor, Thank you for the review. I am sorry there was a delay in your shipment. It does take 24-48 to process an order. For your next order, if you are able, please call and place your order during business hours 8am-5pm central time at 630-629-6600 and we can process your order right away for you! If you need anything else, please call me and we can work on a better system for your orders moving forward! Thank you! Jenna Goworowski Quality Assurance Coordinator.

• 5 / 5 1

  

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  The website is so easy to use and the product is shipped out in a timely matter, I am very impressed with Carey Company.

  Review of 1/22/19, following an experience of 12/27/18 by SYDNEY R. *

  *Pseudonymized data at the request of the author

  Answer by thecarycompany.com

  

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  Thank you for taking the time to review. We appreciate your business and look forward to being a committed business partner in your success. Thank you! Jenna Goworowski Quality Assurance Coordinator

• 1 / 5 1

  

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  I asked VERY specifically if the order would ship on the 17th and I was assured repeatedly that it would. It was imperative for my customer that I ship by Wednesday which I could have done if the bottles shipped when The Cary Company said they would. I would not have placed the order had I not been assured that the order would ship that day. Now I am going to have to tell my customer I failed because of the continued incompetence of The Cary Company. This is precisely why we stopped doing business with The Cary Company years ago...so glad to see NOTHING has changed. Apparently they just tell you what you want to hear to get the sale and then who cares

  Review of 1/17/19, following an experience of 12/17/18 by FELIPA G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The bucket's we ordered all 120 of them would not fit our standard bucket lids with a basket. Our bad for not getting the measurements. Happy Holiday's From World's Mana!!!

  Review of 1/10/19, following an experience of 11/26/18 by KRAIG B. *

  *Pseudonymized data at the request of the author

  Answer by thecarycompany.com

  

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  Good Morning Jose, We appreciate your business and that is why we would like to help you to find the exact buckets you need. You are still within our 30 day return policy. I am happy to get you in touch with a salesman to find the corrected material. We are a committed partner to our customer to help you run your business as successfully as possible. Please feel free to email me direct (jennagasbarre@thecarycompany.com) and I can get you in touch with a very knowledge salesman to help you find the bucket you need. Thank you! Jenna Gasbarre Quality Assurance Coordinator

• 5 / 5 1

  

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  Fast shipping No delay Online support helpful with questions

  Review of 12/19/18, following an experience of 12/12/18 by ALYSSON H. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

  Edit Flag

  back order

  Review of 12/13/18, following an experience of 11/13/18 by AMOS J. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I a dolly then got an email a week latter saying they want more money after I had already paid. To find out it had not even shipped yet!

  Review of 12/13/18, following an experience of 11/8/18 by HOYT D. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  The product is fine, it is the communication aspect about partial orders, shipping costs and ETA!

  Review of 11/25/18, following an experience of 10/26/18 by LACY M. *

  *Pseudonymized data at the request of the author

  Answer by thecarycompany.com

  

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  Good Afternoon Meghann, Thank you for bringing this to our attention. We apologize for the lack of communication you had during the order process. We thank you for the feedback because we are always trying to improve our customer service. After looking through your order history, you have done a lot of business with us and we appreciate it. Glad we can be a supporting partner in your day to day business. Moving forward we can make sure you have a designated Customer Service Rep so if there is a back order on anything you have a specific person to work with in terms of expected delivery dates. We are happy to help, please give me a call when you place your next order and we can then assign you a designated Customer Service Rep to make the ordering process more smoothly in the future for you! Thank you! Jenna Gasbarre Quality Assurance 630-629-6600

  Answer by Lacy M

  

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  That would be greatly appreciated to have a designated Customer Service Rep! It would be great if you could call me or set something up now, otherwise I will save your info somewhere and contact you next order! Thank you,

  Answer by thecarycompany.com

  

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  Thank you Meghann, I will send you an email right now to your personal email, l so we can arrange a customer service representative for your upcoming orders. Thank you! Jenna Gasbarre Quality Assurance Coordinator

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• 3 / 5 1

  

  Edit Flag

  I would rate this higher in delivery of service. But there are invoicing and billing issues with the last few orders spanning almost 8 months that are not good. No notice of recharging for shipments and months delay in doing so.

  Review of 11/25/18, following an experience of 10/26/18 by ANTONETTE D. *

  *Pseudonymized data at the request of the author

  Answer by thecarycompany.com

  

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  Hi Tim- Thank you for reaching out to us. We apologize for the billing issues that were on your account. In May we started with a new Operating system that created some challenges and were trying to use the system to the best of our ability for our customers. That is no excuse for what happened to your account, but we have worked out those issues, and moving forward there will be no delay on the payment with your credit card. If you have any other questions, please do not hesitate to call or email me. I am happy to help! Jenna Gasbarre Quality Assurance Coordinator

  Answer by Antonette D

  

  Flag

  Thank you for the response.

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Reviews displayed in chronological order