Customer reviews

• 5 / 5

  

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  Nika was very helpful and easy to work with in making my purchase. Looking forward to getting my order.

  Review of 1/14/21, following an experience of 1/12/21 by VIDAL G. *

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• 5 / 5

  

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  All I can say is “wow”! The customer service I received from spasalon.us was absolutely phenomenal. They were very quick to answer any questions and super helpful! Also, I love how easy the website is to navigate.

  Review of 1/14/21, following an experience of 1/13/21 by URIAH H. *

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• 5 / 5

  

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  Very easy to navigate the site.

  Review of 1/12/21, following an experience of 1/12/21 by MARGARITA L. *

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• 5 / 5

  

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  Great customer service. Easy to place an order for a very hard to find part. .

  Review of 1/12/21, following an experience of 1/11/21 by MARIA H. *

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• 5 / 5

  

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  This site is very easy to move around. Most sites make it hard to find products which are not used much. I was able to do a search and it took me to the specific product not products like it 1st and not make you have to browse 50 other products before finding yours.

  Review of 1/12/21, following an experience of 1/10/21 by ENOCH D. *

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• 5 / 5

  

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  5stars

  Review of 1/7/21, following an experience of 1/6/21 by JEFFRY T. *

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• 5 / 5

  

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  Order process is very easy.

  Review of 1/7/21, following an experience of 1/6/21 by FERNANDO S. *

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• 5 / 5

  

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  Great pricing, easy ordering! Can't wait to get my chair i bet its going to be awesome!

  Review of 1/7/21, following an experience of 1/6/21 by DARIUS L. *

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• 5 / 5

  

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  Chuck was very helpful!

  Review of 1/6/21, following an experience of 1/5/21 by VEDA K. *

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• 5 / 5

  

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  I had so many questions. And they were answered quickly and fully.

  Review of 1/6/21, following an experience of 1/4/21 by SUSANA L. *

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• 5 / 5

  

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  The site was easy to use and they had better pricing than another site I was looking at. The financing option is also very helpful! Thanks!

  Review of 1/5/21, following an experience of 1/2/21 by BRIANA J. *

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• 5 / 5

  

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  Good website and description on items

  Review of 1/5/21, following an experience of 1/3/21 by JOSH J. *

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• 5 / 5

  

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  Excellent website

  Review of 1/5/21, following an experience of 12/6/20 by GARNETT M. *

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• 5 / 5

  

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  So far the ordering process has been very simple. Waiting to see when it will be delivered! Excited to see the quality of the product!

  Review of 12/30/20, following an experience of 12/29/20 by KENNETH K. *

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• 5 / 5

  

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  Ordering was quick and easy. Great prices!

  Review of 12/29/20, following an experience of 12/24/20 by MARIANO S. *

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• 4 / 5

  

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  It was good. Easy to navigate. Great prices.

  Review of 12/29/20, following an experience of 12/24/20 by ANTONIETTA C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  This review has come before I received my product so at this time I can only rate my online experience & my experience to the representative that I’ve briefly spoke with.

  Review of 12/22/20, following an experience of 12/21/20 by ORAL S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to order

  Review of 12/21/20, following an experience of 12/18/20 by ELENA U. *

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• 5 / 5

  

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  Very good service

  Review of 12/21/20, following an experience of 12/19/20 by KARLI R. *

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• 5 / 5

  

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  Easy to order was helpful

  Review of 12/16/20, following an experience of 12/15/20 by KAITLYN G. *

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• 5 / 5

  

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  I used customer service because I wanted speedy delivery.

  Review of 12/10/20, following an experience of 12/10/20 by HILDEGARD L. *

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• 5 / 5

  

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  Second time shopping here and always great customer service and prices so I will keep coming back for sure ,thank you

  Review of 12/10/20, following an experience of 12/9/20 by DELPHA W. *

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• 5 / 5

  

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  Thank you! Excellent

  Review of 12/7/20, following an experience of 12/6/20 by SHIRLEY A. *

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• 1 / 5

  

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  This is the worst customer service I have ever received from any company I've ever dealt with. I ordered two replacement sprayer hoses for my pedicure units back in September. after placing the order, I received a call from the company saying there was a pricing error on the website and that they needed another $42.58 on top of the $54.22 they had already charged me. I reluctantly agreed to the additional cost and when I received the hoses, they were not the correct ones for my pedi units. After several attempts to reach someone regarding making a return and ordering the correct hoses, I finally got a response. I sent photos of the hoses I needed along with the model of the pedi units and was assured that the correct hoses would be shipped and a refund offered once the original hoses were received back. I was even texted a photo of the correct hose and thought all would be good...didn't happen. The ONE hose I received, but was charged for TWO was not the hose I was sent a picture of and is not the one I need. Needless to say communication has failed from that moment. I cannot get anyone to respond to my messages and only a portion of my money was refunded for the return of the first two hoses. Fortunately, most all communication was via text so I have all of it on record. I will NEVER order anything from SpaSalon ever again.

  Review of 12/7/20, following an experience of 10/20/20 by LUELLA D. *

  *Pseudonymized data at the request of the author

  Answer by spasalon.us

  

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  We are sorry for such the inconvenience. However, we can't guaranty what you ordered would fit your need but we are here to help you exchange or return. I see that your previous order was refunded as an exchange and your new order was shipped out. Please feel free to contact us for any additional help. Once again we appreciate your business.

  Answer by Luella D

  

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  I have been trying to get this resolved for weeks now and by the response you just gave, I can see that we are still miles apart from a resolution...I am not going to retype it all so IF YOU WOULD PLEASE READ THE COMPLAINT, I THINK I EXPLAINED IT VERY PRECISELY. Your inability to read and understand the problem here.

  Show exchanges Hide exchanges
• 5 / 5

  

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  The website is very well organized and with reasonable prices. I will definitely be ordering more items from here for my salon.

  Review of 11/23/20, following an experience of 11/21/20 by BERNEICE H. *

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• 5 / 5

  

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  Excellent service.

  Review of 11/19/20, following an experience of 11/18/20 by MALLIE K. *

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• 4 / 5

  

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  The order was taken by a sale representative precisely and sent to me an email confirmation quickly. The only thing I do not like that it was cost 3% extra for credit card fee without notifying me in advance when we were discussing the order on phone.

  Review of 11/17/20, following an experience of 11/17/20 by JEREMY L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I had an issue as I did not realize I needed a part for my spa Pedicure Chair. I went through the chat system on here and was able to talk to an agent who could take care of the problem for me. Everything was simple quick and easy! My part was placed and on its way!

  Review of 11/17/20, following an experience of 11/16/20 by TONY W. *

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• 3 / 5

  

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  I order 2 on the 30th of Oct And Was not told they were on back order. I had to call in three weeks later to find out what was going on. I feel that is not good customer service. Because I should’ve been told after I ordered it that it was on back order and would not be getting it till the end of November. So I could re-order some thing else right away. But I was not. I had to call them three weeks later to find out where is my order

  Review of 11/14/20, following an experience of 10/14/20 by MINA C. *

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• 5 / 5

  

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  Great prices, easy to navigate site, transparent pricing policies

  Review of 11/10/20, following an experience of 11/6/20 by URIEL A. *

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• 5 / 5

  

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  Customer service was great

  Review of 11/10/20, following an experience of 11/6/20 by GENEVIEVE K. *

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• 5 / 5

  

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  Online order was easy and convenient

  Review of 11/10/20, following an experience of 11/9/20 by CANDELARIO B. *

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• 1 / 5

  

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  Payment declined, trying to reach customer support, 9 days no answer.

  Review of 11/3/20, following an experience of 9/26/20 by BRIA K. *

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  Answer by spasalon.us

  

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  Just want to make sure you have our correct phone number 1.888.400.2648

• 5 / 5

  

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  Very professional and great service.

  Review of 11/2/20, following an experience of 10/29/20 by JAMAL G. *

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• 3 / 5

  

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  The ordering process was good all the way until the end when I submitted my order and found out that they charged and extra fee of $125.

  Review of 11/1/20, following an experience of 10/2/20 by LELIA R. *

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• 5 / 5

  

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  Customer service was amazing and I saved $1400 on my pedicure chair over my second choice company!

  Review of 10/29/20, following an experience of 10/23/20 by DURWARD C. *

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• 4 / 5

  

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  The gentleman helped me take care of my order online. First time purchase. Will give 5 stars once shipment is received.

  Review of 10/7/20, following an experience of 10/1/20 by NATALIE B. *

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• 5 / 5

  

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  Great service

  Review of 10/7/20, following an experience of 9/30/20 by STONE K. *

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• 5 / 5

  

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  Great company! Very easy to order! Highly reccomend!!

  Review of 10/7/20, following an experience of 9/25/20 by UNIQUE T. *

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• 5 / 5

  

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  The young lady was very helpful in product knowledge,and helping me place my order!

  Review of 10/7/20, following an experience of 9/28/20 by GWENDOLYN H. *

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• 3 / 5

  

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  So far so good . I will do an update after I receive my pedicure chair. I spoke to a gentleman online and he said they have it stock. I will give them 5 stars if I continue to be pleased

  Review of 10/7/20, following an experience of 9/18/20 by MARC M. *

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• 5 / 5

  

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  I had a great experience with is company

  Review of 10/7/20, following an experience of 9/21/20 by FELIPE B. *

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• 5 / 5

  

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  Easy to order and hope it fits and works well with my existing pedicure chair

  Review of 10/7/20, following an experience of 10/5/20 by LUIGI R. *

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• 1 / 5

  

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  Charged me 20% cancellation on a order that was pending. Bad business I will never order from this company again

  Review of 9/25/20, following an experience of 8/19/20 by ANGUS W. *

  *Pseudonymized data at the request of the author

  Answer by spasalon.us

  

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  Thank your for the feedback. We understand your frustration. Once your order was made and ready for shipment the supplier charges the restocking fee. What we can do is we will pay that fee for you and issue your account credit which you can use in your next order. Please let us know if that works for you.

• 5 / 5

  

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  Excellent service, answered all my questions! Will do business again!

  Review of 9/18/20, following an experience of 9/17/20 by THEODORE L. *

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• 5 / 5

  

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  Very quick service, thanks

  Review of 9/16/20, following an experience of 9/1/20 by NOEMIE A. *

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• 4 / 5

  

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  Just placed my first order,,,, we will see how long delivery takes!!

  Review of 9/16/20, following an experience of 9/1/20 by SYLVESTER R. *

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• 5 / 5

  

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  Nika was fantastic, the part I needed was discontinued so I ordered the replacement she recomended.

  Review of 9/16/20, following an experience of 8/31/20 by ALLAN P. *

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• 4 / 5

  

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  I like the service They have what you need

  Review of 9/16/20, following an experience of 8/31/20 by TOY H. *

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• 5 / 5

  

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  Ordering was easy, videos available though not needed. Awaiting how shipping goes

  Review of 9/16/20, following an experience of 8/28/20 by ULICES T. *

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• 5 / 5

  

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  The site is very user friendly, I could maneuver between pages quickly. I like the detail information about each product. The customer service has been excellent and Nika is great at answering questions and returning calls.

  Review of 9/16/20, following an experience of 8/28/20 by REESE S. *

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• 5 / 5

  

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  Great

  Review of 9/16/20, following an experience of 9/6/20 by BELLA H. *

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• 5 / 5

  

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  Just placed an order for 2 pedicure chairs and realized the shipping address was wrong. I called the company and they were very fast at fixing the issue for me. We had to cancel the order, refund the money and reorder. The process took about 30 minutes. They were extremely fast on their end.

  Review of 9/16/20, following an experience of 9/14/20 by EMILIE M. *

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• 4 / 5

  

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  Easy to order but i love to have more pictures of different angle of the products instead of just one

  Review of 9/16/20, following an experience of 9/15/20 by LILLIAN K. *

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• 5 / 5

  

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  we haven't received any products, we applied for financing and waiting the required 24-48 hours for a response but overall the shopping and financing application were very user friendly

  Review of 8/28/20, following an experience of 8/28/20 by ALVA R. *

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• 1 / 5

  

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  Bad experience

  Review of 8/26/20, following an experience of 7/23/20 by LAURYN K. *

  *Pseudonymized data at the request of the author

  Answer by spasalon.us

  

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  I am sorry to hear that. If there is anything that we can do to make up for it please call us at 1.888.400.2648.

• 5 / 5

  

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  Easy to use website great prices

  Review of 8/24/20, following an experience of 8/21/20 by BERNADINE F. *

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• 5 / 5

  

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  Great

  Review of 8/24/20, following an experience of 8/21/20 by DESMOND D. *

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• 4 / 5

  

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  I found the items I needed. It was just abit confusing at first with all the options that went with the chosen items.

  Review of 8/18/20, following an experience of 8/17/20 by GUDRUN M. *

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• 5 / 5

  

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  I've been looking everywhere for the perfect pedicure chair for my business and I happen to come across SpaSalon. They have great prices and a ton of color options. The page is so easy to navigate. I highly recommend them for your salon equipment purches.

  Review of 8/18/20, following an experience of 8/17/20 by ENOLA D. *

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• 3 / 5

  

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  I just wish they would of at least gave me eta on the product

  Review of 8/15/20, following an experience of 7/16/20 by DORTHY R. *

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• 5 / 5

  

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  great staff to work with.

  Review of 8/13/20, following an experience of 8/13/20 by JAVONTE N. *

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• 5 / 5

  

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  This is the first time I purchased from SpaSalon.us. The process was easy and saved my time a lot. I could find my products and place the order easily. It set a high expectation for me when the products come.

  Review of 8/13/20, following an experience of 8/13/20 by REECE S. *

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• 5 / 5

  

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  Excellent. I spoke to Nika when I first called & she helped me a great deal ...

  Review of 8/12/20, following an experience of 8/11/20 by CAMERON S. *

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• 5 / 5

  

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  We purchased an Express RX Spa pedicure chair and loved it so much that we decided to purchase a manicure table. Very prompt and friendly service. Thank you, Mi

  Review of 8/11/20, following an experience of 8/10/20 by CAMILLA K. *

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• 5 / 5

  

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  The representative took the time to locate all the items I needed for my upcoming salon. She explain the easiest purchase option and also described the difference between the sizing of chair I wax interested in purchasing

  Review of 8/11/20, following an experience of 8/10/20 by DELFINA W. *

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• 5 / 5

  

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  Very good and friendly

  Review of 8/7/20, following an experience of 8/4/20 by AMPARO C. *

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• 5 / 5

  

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  Price is reasonable and easy to make order. So many options to choose from

  Review of 8/7/20, following an experience of 8/5/20 by RICKIE O. *

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• 5 / 5

  

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  I like the way the Customer Service My and the owner help me to order the parts for our spa chairs they are so many but they always supporting us

  Review of 8/7/20, following an experience of 8/5/20 by JESSIE H. *

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• 5 / 5

  

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  Great experience, fast and easy purchase

  Review of 8/3/20, following an experience of 7/30/20 by KARINA W. *

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• 5 / 5

  

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  Very easy to use!

  Review of 8/3/20, following an experience of 7/30/20 by ARIANNA S. *

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• 5 / 5

  

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  Easy to search and get the part that I needed. Thank you.

  Review of 8/3/20, following an experience of 7/28/20 by RUTH N. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Spa salon .us have a great variety of products And prices for any budget. Love this company .

  Review of 7/28/20, following an experience of 7/28/20 by BERNARDO R. *

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• 5 / 5

  

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  Quick easy to order used the products for years

  Review of 7/24/20, following an experience of 7/24/20 by RAYMOND H. *

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• 5 / 5

  

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  Very helpful in trying to figure out what pedicure part I needed

  Review of 7/24/20, following an experience of 7/23/20 by ANYA G. *

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• 3 / 5

  

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  we don't have the product yet so it is hard to tell when ordering online, but it seems easy and efficient so far.

  Review of 7/24/20, following an experience of 6/24/20 by KAVON B. *

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• 4 / 5

  

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  I gave a good review just because the shopping was easy, but to summit a excellent review I have to review the product.

  Review of 7/22/20, following an experience of 7/22/20 by LONZO T. *

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• 5 / 5

  

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  I had one of the best experiences she did everything to place my order, and also sent pictures to my phone to verify the product, and we placed the order on time, very efficient and pleasant to work with her, she added more phone numbers for the office, I'm so happy today for the fast and great service. Ligia Albornoz

  Review of 7/21/20, following an experience of 7/20/20 by SIGRID H. *

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• 4 / 5

  

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  this is good

  Review of 7/18/20, following an experience of 7/17/20 by JESS W. *

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• 4 / 5

  

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  Easy process but hard to verify if it has been approved

  Review of 7/13/20, following an experience of 7/10/20 by LYSANNE B. *

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• 5 / 5

  

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  Chuck was wonderful and the site was easy!

  Review of 7/9/20, following an experience of 7/8/20 by NATHEN B. *

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• 5 / 5

  

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  Great customer service so far - haven't received my chairs yet - hopefully as good!

  Review of 7/7/20, following an experience of 7/7/20 by WALKER L. *

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• 5 / 5

  

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  Nika was very helpful on the phone to get my order processed!

  Review of 7/7/20, following an experience of 7/7/20 by EMMET J. *

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• 5 / 5

  

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  Good choice . Good service .fast ship

  Review of 7/7/20, following an experience of 7/6/20 by ALESSANDRA M. *

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• 5 / 5

  

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  I had many questions before deciding on a pedicure chair. all my question were answered and people were very friendly

  Review of 7/6/20, following an experience of 7/5/20 by RAMON G. *

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• 2 / 5

  

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  STILL trying to get my order finished

  Review of 7/5/20, following an experience of 6/5/20 by CASSANDRA N. *

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• 5 / 5

  

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  I was not sure of what I needed and they helped me find the proper replacement I needed for my spa chair

  Review of 7/3/20, following an experience of 7/3/20 by MEGGIE K. *

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• 5 / 5

  

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  Espero todo llegue y salga bien

  Review of 7/3/20, following an experience of 7/2/20 by STEPHANY H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  We ordered the Empress RX Spa pedicure chair today. My, the sales representative was very pleasant and knowledgeable. Once we receive the chair, I will go back and re-evaluate the review. So far, we are satisfied with our purchase.

  Review of 7/2/20, following an experience of 7/1/20 by HANK A. *

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• 5 / 5

  

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  very good, fast service and friendly , I would recommend to everyone

  Review of 7/2/20, following an experience of 7/1/20 by VANCE H. *

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• 4 / 5

  

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  It was very easy to put in my order

  Review of 6/29/20, following an experience of 6/27/20 by JOHNSON G. *

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• 5 / 5

  

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  The site is easy to navigate through, I looked for three days and asked many questions which were answered very quickly. The consultant helped me pick the pedicure units that fit my needs the best!!

  Review of 6/25/20, following an experience of 6/25/20 by JAYNE T. *

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• 5 / 5

  

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  Lisa was very helpful.

  Review of 6/23/20, following an experience of 6/23/20 by BRENDAN O. *

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• 5 / 5

  

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  Easy fast and nice to talk to very helpful!

  Review of 6/23/20, following an experience of 6/17/20 by EBONY L. *

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• 5 / 5

  

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  Cty lam viec rat chuyen nghiep

  Review of 6/23/20, following an experience of 6/22/20 by VERGIE R. *

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• 5 / 5

  

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  Very good seller !

  Review of 6/23/20, following an experience of 6/19/20 by SAM D. *

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• 4 / 5

  

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  The customer service has been good so far. I have yet to receive the product, so I can't rightfully say the experience has been excellent until then. However, they seemed to be one of the only places on the web where I could find the part I need.

  Review of 6/16/20, following an experience of 6/16/20 by TOD H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I ordered some seat parts and I was happy with the service, the website was very easy to use and understand.

  Review of 6/16/20, following an experience of 6/15/20 by ELOISE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customer service!

  Review of 6/15/20, following an experience of 6/13/20 by MISAEL W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to navigate the website. Large selection great prices

  Review of 6/15/20, following an experience of 6/14/20 by WILHELMINE F. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order