Customer reviews for spasalon.us

Customer reviews

• 5 / 5

  

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  Good so far. Easy to order

  Review of 10/23/25, following an experience of 10/22/25 by KAREN F.

• 5 / 5

  

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  Great product options and prices!

  Review of 10/1/25, following an experience of 9/29/25 by AMBER B.

• 5 / 5

  

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  The site was easy to use and there were so many options!

  Review of 9/24/25, following an experience of 9/23/25 by AMANDA S.

• 5 / 5

  

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  Always very helpful and timely

  Review of 9/23/25, following an experience of 9/22/25 by WHITNEY L.

• 5 / 5

  

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  Website is laid out well and easy to navigate. Always have had great service from SpaSalon.US and will continue to buy from them.

  Review of 9/11/25, following an experience of 9/9/25 by SHUPING L.

• 5 / 5

  

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  Called and talked with employee who give information on a product needed for my spa. He was professional and friendly and the shipping will take a week. I am pleased !

  Review of 8/16/25, following an experience of 8/14/25 by LAURA D.

• 5 / 5

  

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  Easy to navigate and friendly customer service.

  Review of 8/13/25, following an experience of 8/12/25 by SARAH R.

• 5 / 5

  

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  Ordering from this company was a snap! Their directions were perfect and I saved money buying from this US company.....no tariffs! Woohoo!

  Review of 7/30/25, following an experience of 7/16/25 by DAVID H.

• 5 / 5

  

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  Luv this website. Very easy to orders and very good prices products

  Review of 7/30/25, following an experience of 7/15/25 by JENNIFER N.

• 1 / 5

  

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  Ordered whole set Luraco Pro-40K Brushless Nail drill But received hand Piece only. Requested refund with 20% restocking Fee and Merchandise.Return.Authorization from Seller which never came to Email as promised on phone conservation. Bad seller.

  Review of 6/6/25, following an experience of 5/16/25 by KIEM T.

  Answer by spasalon.us

  

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  Hello, Thank you for sharing your experience. However, the order was never been processed as it was not paid for. Best regards, The Spasalon Team

• 5 / 5

  

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  I have ordered several times and I am always happy with the ease of ordering, the customer service and the products.

  Review of 5/14/25, following an experience of 5/13/25 by WHITNEY L.

• 5 / 5

  

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  Easy to use, invoice PDF generated very quickly

  Review of 5/13/25, following an experience of 5/5/25 by LINDA N.

• 5 / 5

  

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  Easy process to find what we needed and get it ordered. Pricing was great and customer service was top notch

  Review of 4/3/25, following an experience of 4/1/25 by BRIAN R.

  Answer by spasalon.us

  

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  Hello! Thank you so much for taking the time to share your positive experience with us. We’re thrilled that you found our ordering process easy and our pricing great! Your kind words about our customer service truly mean a lot to us. We appreciate your support and look forward to serving you again in the future. Best regards!

• 5 / 5

  

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  Great and easy to use

  Review of 3/19/25, following an experience of 3/18/25 by B B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always helpful with the right parts for our chairs

  Review of 3/18/25, following an experience of 3/17/25 by STEVEN M.

  Answer by spasalon.us

  

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  Hello! Thank you so much for your kind words and for recognizing our team’s efforts in providing the right parts for your chairs. We truly appreciate your support and are delighted to know that we’ve been helpful to you. Your satisfaction is our priority, and we look forward to continuing to serve you in the future. Warm regards, The SpaSalon Team.

• 5 / 5

  

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  Byron was very helpful and professional. Thank you so much!

  Review of 3/6/25, following an experience of 2/28/25 by DEIDRE V.

• 5 / 5

  

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  Good

  Review of 2/12/25, following an experience of 2/10/25 by ERIC V.

• 4 / 5

  

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  It is hard for me to find remote control for kids chair. This is only place that sell them. Good price. Good quality.

  Review of 12/26/24, following an experience of 12/24/24 by SUONG V.

• 5 / 5

  

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  Service is good but I don't have a debit card option to avoid the 3% fee

  Review of 12/24/24, following an experience of 12/22/24 by QUOC N.

• 5 / 5

  

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  Out of there way helpful

  Review of 12/22/24, following an experience of 10/14/24 by BARBARA L.

• 4 / 5

  

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  The website was a breeze to use, and they had a bunch of payment options, so my transaction went off without a hitch.

  Review of 12/4/24, following an experience of 12/2/24 by MILES M.

• 5 / 5

  

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  Alwats easy to work with!! Great customer service. And Fast!!! Absolutely the best.... even better than the company I ordered my bowl through...

  Review of 12/1/24, following an experience of 11/29/24 by JANEY L BOYD R.

• 5 / 5

  

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  Easy to order no complications at all

  Review of 11/21/24, following an experience of 11/19/24 by PRISCILLA J.

• 4 / 5

  

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  good

  Review of 10/19/24, following an experience of 9/6/24 by HAU LUU D.

• 5 / 5

  

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  Easy ordering. ALSO not Amazon

  Review of 10/9/24, following an experience of 10/8/24 by GARY E.

• 5 / 5

  

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  Good and fast customer service

  Review of 9/25/24, following an experience of 9/24/24 by CATHY D.

• 4 / 5

  

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  Very good

  Review of 9/25/24, following an experience of 9/24/24 by GONZALO B.

• 5 / 5

  

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  Byron was very friendly over the phone and helped me make and verify my order and would have it shipped as soon as possible. This is maybe the 5th or more order I made with Spasalon and we are very pleased. Carrie's Nail Salon

  Review of 9/25/24, following an experience of 9/23/24 by ROBERT G.

• 5 / 5

  

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  It was fast

  Review of 9/25/24, following an experience of 9/24/24 by GONZALO B.

• 1 / 5

  

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  Ordered a apart 3 days ago paying extra o get it in 3 days . Did a chat on there site and was told only one person could help me and that person was off ..Pretty sad when a company has only one person to help a customer with an order

  Review of 9/24/24, following an experience of 9/6/24 by D D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy to navigate

  Review of 9/24/24, following an experience of 9/10/24 by MIRIAM M.

• 5 / 5

  

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  Byron's Customer service was excellent ! Thank you so much ...

  Review of 9/24/24, following an experience of 9/13/24 by JERRY T.

• 5 / 5

  

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  Easy site to use from start to finish.

  Review of 9/5/24, following an experience of 9/3/24 by PAM K.

• 5 / 5

  

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  Fast shipping, excellent product!

  Review of 8/28/24, following an experience of 8/22/24 by NICOLE T.

• 5 / 5

  

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  Website is easy and clear. I purchased a Spa Pedicure Chair in 2020 and loved it now upgrading my chair in 2024. Im so excited!

  Review of 8/21/24, following an experience of 8/20/24 by CINDY G.

• 5 / 5

  

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  Site was easy to navigate and I was able to find what I was looking for! Price was reasonable and I'm hoping that shipping will be just as fast.

  Review of 8/15/24, following an experience of 8/9/24 by W W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very quick respond

  Review of 8/8/24, following an experience of 8/5/24 by TINA A.

• 5 / 5

  

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  Very efficient Good customer service

  Review of 8/2/24, following an experience of 8/1/24 by ROBIN L.

• 5 / 5

  

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  I would recommend. Phone calls I had were helpful on choosing replacement part.

  Review of 8/1/24, following an experience of 7/30/24 by DONNA S.

• 5 / 5

  

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  Great service and good price for their items.

  Review of 7/30/24, following an experience of 7/23/24 by KAREN A.

• 5 / 5

  

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  great service!

  Review of 7/23/24, following an experience of 7/19/24 by ELENA F.

• 5 / 5

  

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  Byron was so very helpful and patient. I have been trying to decide on a spa bed for several months and he was always available to answer my questions!

  Review of 7/19/24, following an experience of 7/18/24 by HEATHER S.

• 5 / 5

  

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  you all have what we need and easy to find.

  Review of 7/19/24, following an experience of 7/18/24 by STEVEN M.

• 5 / 5

  

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  My representative, Byron, was a pleasure to work with. He made my transaction easy.

  Review of 7/3/24, following an experience of 7/1/24 by YOLONDA H.

• 5 / 5

  

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  quick and easy !

  Review of 6/29/24, following an experience of 6/26/24 by THIEN-SI L.

• 5 / 5

  

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  Good customer service very friendly 👍

  Review of 6/5/24, following an experience of 6/3/24 by SANDRA L O B.

• 5 / 5

  

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  Excellent

  Review of 5/8/24, following an experience of 5/6/24 by JANE P.

• 5 / 5

  

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  Good

  Review of 5/2/24, following an experience of 5/1/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Tellement heureuse d'avoir commandé chez SpaSalonUs parce que je ne trouve plus de site expédié en Belgique. Je suis tellement pressée de recevoir ma commande 🤩 So happy to have ordered from SpaSalonUs because I can no longer find a site shipped in Belgium. I'm in such a hurry to receive my order 🤩

  Review of 4/30/24, following an experience of 4/28/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Customer service is excellent. My order was dealt with in seconds. I purchased pedicure chairs from this company 9 years ago and they work very well. Thank you SpaSalonus

  Review of 4/30/24, following an experience of 4/29/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I am waiting to receive the Facial Machine.

  Review of 4/23/24, following an experience of 4/20/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent customer service made ordering easy.

  Review of 4/20/24, following an experience of 4/19/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Website and ordering was very easy to use.

  Review of 4/19/24, following an experience of 4/17/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This was an exceptionally easy shopping experience. Thank you Byron for being so helpful. The site was fairly easy to navigate, and the product selections were much more than sufficient.

  Review of 4/16/24, following an experience of 3/14/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very helpful customer service

  Review of 4/16/24, following an experience of 4/15/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use

  Review of 4/5/24, following an experience of 4/3/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customer services recommend

  Review of 4/3/24, following an experience of 4/1/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I was impressed with how fast they contracted me after I left a message for them on messenger.

  Review of 4/3/24, following an experience of 4/1/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I’m very please with Spa salon. I was able to order my item without no problems and they will ship it free. Thank you for the ease on placing orders.

  Review of 3/26/24, following an experience of 3/24/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Simple, easy to navigate website.

  Review of 3/26/24, following an experience of 3/25/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quick and easy ordering process

  Review of 3/21/24, following an experience of 3/19/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quick to respond with answerss Easy ordering

  Review of 3/19/24, following an experience of 3/16/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Been buying equipments for my salon from this company for about 10 years and satisfied every time. Ordering is fast and easy. Always comes on time as stated. Would definitely recommend.

  Review of 3/12/24, following an experience of 3/11/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  订单是很方便，我原来就是用你贵公司的产品感觉很好，但这次我买部分零件还没有拿到，是否如原来那样，目前无法下定论

  Review of 3/12/24, following an experience of 3/9/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  So thankful for Byron he helped me get my parts for my salon bed in such a timely manner! And yall had everything in stock! Thank you

  Review of 3/9/24, following an experience of 3/6/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Customer service was excellent Byron was most helpful .walked me through what I needed for a replacement on my discontinued item. and was very professional . I will definitely use SpaSalon.us again. Thank you

  Review of 3/8/24, following an experience of 3/6/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have never bought something online so fast and easy

  Review of 2/27/24, following an experience of 2/26/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Well stock and easy to find product

  Review of 2/27/24, following an experience of 2/26/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Amazing customer service

  Review of 2/20/24, following an experience of 2/7/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Byron has gone beyond customer service, very professional/quick to get any information and or questions asked. Very happy will use them again.

  Review of 2/20/24, following an experience of 2/15/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The purchasing method is smooth and easy.

  Review of 2/20/24, following an experience of 2/19/24 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The shipping took way too long! They shipped my product to the wrong address!!

  Review of 2/20/24, following an experience of 1/20/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by spasalon.us

  

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  We sincerely apologize for the inconvenience you experienced with your recent order. We understand the importance of timely shipping and accurate delivery, and we regret that we fell short of your expectations.We value your feedback as it helps us improve our services, and we want to assure you that steps will be taken to prevent similar occurrences in the future. Our customer satisfaction is of the utmost importance, and we appreciate your understanding and patience.

• 5 / 5

  

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  Great assistance

  Review of 1/17/24, following an experience of 1/15/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Placing my order was a little confusing but everything worked out okay.

  Review of 1/17/24, following an experience of 1/13/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Byron is professional clear in communication, sharp, fast, smart and kind!

  Review of 12/21/23, following an experience of 12/19/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Awesome 🤩 page and tools

  Review of 12/8/23, following an experience of 12/7/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good experience with them, and very nice customer service, products are all good quality,I like shopping with them. I really like it, highly recommend.

  Review of 12/7/23, following an experience of 12/6/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  So far everything was pretty easy, I’m looking to finance of course with such a large purchase but the application was also very easy. I hope I’m approved and get my order by my open date

  Review of 12/7/23, following an experience of 12/3/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy navigation Friendly customer service

  Review of 11/14/23, following an experience of 11/12/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I just like to say “thanks” to Lisa.

  Review of 11/11/23, following an experience of 11/10/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The company went over and beyond to help me with my order. I am a repeat customer.

  Review of 11/4/23, following an experience of 11/2/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have made large purchases with this company over the last 10 yrs and they have excellent customer service and products. Very trustworthy 😊

  Review of 10/27/23, following an experience of 10/25/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They are always pleasant and prompt on orders. Thank you, Byron.

  Review of 10/19/23, following an experience of 10/17/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Website was easy to use.

  Review of 10/19/23, following an experience of 10/18/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Customer service when I called with questions about the product where top well above any I've had from other company's. AAAAA

  Review of 10/13/23, following an experience of 10/12/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Nice and easy to order.

  Review of 9/30/23, following an experience of 9/28/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy and fast to order… will update once everything has arrived

  Review of 9/29/23, following an experience of 9/27/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I enjoyed my experience and I found the perfect chairs

  Review of 9/12/23, following an experience of 9/11/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy and lots of parts available..hard to find parts elsewhere..thank you

  Review of 9/12/23, following an experience of 9/11/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Byron helped me completing my order and it was the best service I could have

  Review of 8/31/23, following an experience of 8/29/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have used this site before with great success

  Review of 8/2/23, following an experience of 7/31/23 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  So far my experience has been good. Easy ordering and payment. Waiting for item to be shipped

  Review of 7/15/23, following an experience of 7/14/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The quality is great compare to T4

  Review of 7/8/23, following an experience of 7/7/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to order

  Review of 7/7/23, following an experience of 7/5/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great and easy order

  Review of 6/30/23, following an experience of 6/28/23 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  the order was cancelled. Spoke to a couple reps and know one knew when the bed would arrive. They kept saying “you will get an email when the order is processed” but kept evading the central question “when will the bed arrive to my business ? It doesn’t do any good if the bed arrives in 6 months. Fishy business.

  Review of 6/6/23, following an experience of 5/19/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by spasalon.us

  

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  I apologize for the fact that you had a difficult experience with our company. Our representatives strive to give every customer a great experience and we try to improve upon ourselves every day. Please be aware that our shipping time is about 10 business days but, until the order is paid for and processed, it is impossible to know specifically when the items will arrive as that is largely dependent upon the freight companies and carriers. Nonetheless, it sounds like there may have been a miscommunication since our representatives can always give you an approximate timeframe for when the order will arrive based on our general delivery guidelines of ten business days. Therefore, if you change your mind and would like to continue with an order, please feel free to contact our customer support team.

• 5 / 5

  

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  Easy to navigate the website

  Review of 5/17/23, following an experience of 5/16/23 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Amazing service to help me navigate a faulty pump on my unit. The rep was exceptionally knowledgeable and followed up about delivery !!!! 10 ⭐️

  Review of 5/16/23, following an experience of 5/15/23 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Buy goods without sending goods to customers, take money from customers, do not send goods and do not return money to customers

  Review of 4/27/23, following an experience of 3/2/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by spasalon.us

  

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  Dear Xuan Nguyen, We would like to start by apologizing for any inconvenience caused regarding the issue you mentioned. We understand how frustrating it can be when you purchase a product, and it does not arrive. We would like to inform you that we take all customer complaints seriously, and we have investigated this matter thoroughly. After reviewing our records, we found that there was an issue with the dispatch system that resulted in your order not being shipped. We have processed a refund for the full amount of your purchase, and the funds should appear in your account within a few business days. We understand that this situation may have caused you undue stress and we deeply apologize for that. We would like to assure you that we have taken steps to ensure that this type of situation does not occur again in the future. We value our customers' trust and strive to provide the best possible service. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for bringing this to our attention. Sincerely

  Answer by anonymous anonymous

  

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  your fault is not my fault why did you deduct my money?? I can't understand what you guys are doing? I checked you for $1465.69 why did you check me for $1417.62 ????

  Answer by spasalon.us

  

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  We can refund for only what we received.

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• 5 / 5

  

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  Awesome service, on time delivery, prompt resolution response and part availability!

  Review of 4/27/23, following an experience of 4/13/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by spasalon.us

  

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  Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our service to be awesome, and that our team was able to provide you with on-time delivery, prompt resolution response, and availability of parts. At our company, we take great pride in providing exceptional service to our customers, and we're so glad to hear that we met your expectations. We understand how important it is to receive your orders on time, and we always strive to ensure that our customers receive their products promptly and with the highest level of quality. Your kind words are a true motivation for us to keep working hard and providing the best service possible. We're honored to have earned your trust and confidence, and we look forward to serving you again in the future. Thank you once again for choosing our company, and for giving us the opportunity to provide you with excellent service.

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