Customer reviews
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Always fast delivery. I have yet to have a negative experience with this company.
Review of , following an experience of by ETHEL H. *
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Easy to find what I wanted and order!
Review of , following an experience of by PASCALE W. *
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The product was delivered on time as suggested on the website.
Review of , following an experience of by VERNA B. *
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I ordered my watch on October 25 it’s November 13 I have no watch still
Review of , following an experience of by JALEEL K. *
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I’ve been wearing Swatch since 1982. I purchased this one for my grand daughter love SWATCH!! Maybe all the kids at her School will want one.
Review of , following an experience of by CARMELO M. *
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Fast
Review of , following an experience of by ARIEL P. *
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It is annoying that when you look at a watch and go back to where all the watches are that you are taken to the top and not where you were when you checked a watch.
Review of , following an experience of by WILTON M. *
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excellent service
Review of , following an experience of by TRACE S. *
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I still haven't received my watch. So basically thank you for robbing me
Review of , following an experience of by LESLIE K. *
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Amazing experience. Thank you! ♥️
Review of , following an experience of by HOBART D. *
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Didn’t receive my order…never arrived but the customer service representative was wonderful…she is having the delivery investigated.
Review of , following an experience of by LELA M. *
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great selection, fast delivery
Review of , following an experience of by SABRYNA K. *
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It is an understated elegant timepiece, a great gift.
Review of , following an experience of by WILBER Z. *
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The watch arrived a week late. I needed it for a birthday present.
Review of , following an experience of by MARGE K. *
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This is my favorite watch
Review of , following an experience of by CONNER L. *
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It was very easy to find what I was looking for. I could easily order the product.
Review of , following an experience of by NOELIA W. *
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I bought the big bold blue Swatch to begin with and I loved it so much that I also purchased the purple one. They are very comfortable and they each come with a second different colored band. The tools to swap out the bands are pretty simple to use. Non-stop compliments on these watches!
Review of , following an experience of by WYATT D. *
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I had a very difficult time navigating the site and ended up ordering 3 watches, but was unable to find the one I had seen in an ad.
Review of , following an experience of by ELAINA P. *
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My order had a faster processing and I am really happy about the time they sent it to my address. 100% recommended.
Review of , following an experience of by SUZANNE J. *
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....
Review of , following an experience of by PRECIOUS O. *
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My experience has been terrible. I never received my watch and when I tried to follow up with customer service they never returned my email. They make it very hard to contact them if you have any issues regarding your purchase.
Review of , following an experience of by RYDER M. *
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Big fan. Bought my first swatch in San Francisco in 84 and own several.
Review of , following an experience of by CARROLL B. *
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Great selection and easy to purchase products
Review of , following an experience of by RICKY P. *
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Great service fast shipping
Review of , following an experience of by BERNEICE Y. *
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Prompt service, super quick delivery
Review of , following an experience of by HATTIE H. *
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Easy to shop.
Review of , following an experience of by AUDRA G. *
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They were very helpful in exchanging a watch for me and getting the one my husband wanted instead.
Review of , following an experience of by MATHEW D. *
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The most difficult part of ordering my new watch was deciding which one to purchase! Website is very simple and user-friendly, which makes for a fun and easy shopping experience.
Review of , following an experience of by ZOE F. *
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I love the product but find the team very unresponsive. I sent a message asking about a return and never received a response.
Review of , following an experience of by PAT D. *
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Cool
Review of , following an experience of by NELLA T. *
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It was quick & easy! Thank you!
Review of , following an experience of by LUCIOUS H. *
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Dependable watch, no frills needed. Love the beautiful green band which goed with everything I wear.
Review of , following an experience of by JOHNATHAN K. *
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Excellent customer support and fab website
Review of , following an experience of by AMANI K. *
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great site; organized; easy shopping
Review of , following an experience of by JAMAAL H. *
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After my initial order there were no further updates regarding shipping. I sent an email to follow up and received no response. I was worried that I was scammed since the phone number was not working either
Review of , following an experience of by JANET W. *
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I was born in 1973. I have been wearing Swatch wristwatches since they were released in the early 1980's. They have never let me down and keep excellent time. They last for years, & I have swam, surfed, wear them riding skateboards, etc. Excellent customer service and phenomenal performance and durable. As a collector of timepieces of all sorts, Swatch has always been in there. Thank you. Cheers!!
Review of , following an experience of by ELISABETH S. *
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Awesome as expected. I have been a fan since the 80's. Frankly, I do think the price is quite high. I haven't purchased a swatch for about 10 years . Time will tell if the quality is the same. :)
Review of , following an experience of by LAVINA C. *
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I always Love shopping for a new SWATCH watch on this site. It's easy to navigate and I've never had any problems.
Review of , following an experience of by SISTER K. *
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Great
Review of , following an experience of by CHEYENNE F. *
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great selection as always
Review of , following an experience of by ABAGAIL S. *
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Shopping was easy, delivery was good and on time. Unfortunately, the watch was a gift, and there was not a gift option available: leaving a message, avoiding the receipt, etc. I think it´s a simple thing for a business like Swatch not to have. Definitely, something to improve. Thank you!
Review of , following an experience of by DELBERT B. *
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It was so wasy
Review of , following an experience of by EMELIE S. *
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I wanted to order the men's version of this item but what was offered was the women's model. I called customer service and they directed me to the correct men's model. Website was misleading and caused me to order the wrong item.
Review of , following an experience of by MARILIE N. *
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A lot of pictures on the website. Very colorful design. The website is gear towards young people for sure. The ordering process is smooth even though I have slow internet. The shipping is on time. The watch is brand new. I have found no issue with the watch so far. I am very happy with this purchase. One suggestion is that I can register my other watches on their watch-maker companies' websites. Apart from the warranty, registering my Swatch on the Swatch website makes customers feel that our Swatch is personal and unique, especially when I join the Swatch Club. I am a bit surprise that joining Swatch Club does not require registering or owning a Swatch.
Review of , following an experience of by MYRIAM L. *
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the product is good, but the customer service is terrible I had a lot of problems communicating with customer service, no one could solve my problems
Review of , following an experience of by DUANE B. *
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Good
Review of , following an experience of by MARIA H. *
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Excellent...easy to use website!
Review of , following an experience of by HERBERT L. *
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exelent
Review of , following an experience of by EVERETTE A. *
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Bought a replacement watchband. My only problem is that the choice of replacemnt bands is very limited. Wish there were a bigger choice of colors. But easy to order and it arrived promptly. Found a store to install the new band easily. The Swatch store in Denver closed a couple of years ago...miss it still.
Review of , following an experience of by DOMENICK R. *
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There is never a problem with swatch representatives or services. I am delighted and appreciative of the expertise of the employees and the merchandise. Always
Review of , following an experience of by CORENE J. *
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Incredibly happy with my purchase!!!! Can’t wait to order my next one!!!
Review of , following an experience of by BRANDO L. *
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NEVER got the item, even when it says I was delivered at my mailbox. Have contacted you guys and still no clock or refund from your part. Extremely dissatisfied and upset. On top of that, your customer service representative over the phone was a completely rude person, with an extremely bad attitude.
Review of , following an experience of by JARON L. *
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I was able to easily place my order
Review of , following an experience of by WILLIS W. *
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Website is a little difficult to navigate, delivery was fine. Have not yet spoken to customer service. The product is garbage. Would never buy from Swatch again.
Review of , following an experience of by DAKOTA R. *
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Fast delivery
Review of , following an experience of by FILIBERTO S. *
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I never received my swatch. The DHL link was invalid and the watch was never delivered. You need to process a reimbursement
Review of , following an experience of by ROWENA W. *
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Excellent across the board.
Review of , following an experience of by GERALD F. *
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Site is easy to use. I just wish when you click on a watch & go back to see the other watches, that it leaves you where you left off. It gets annoying scrolling though again.
Review of , following an experience of by RUPERT G. *
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A really streamlined purchasing system
Review of , following an experience of by KELLI B. *
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Came a little late
Review of , following an experience of by RICARDO V. *
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Quick ship
Review of , following an experience of by AIYANA B. *
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The navigation on the site and the delivery were so good. But I couldn't contact with customer service. My son got some scratches on his body because of the watch. The watch has some scratch part I can really feel it. We emailed them 3times but they didn't answer back anything.
Review of , following an experience of by MARGARETE P. *
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Excelente service !
Review of , following an experience of by HOYT W. *
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Excelente
Review of , following an experience of by MILES T. *
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This time, all very well!
Review of , following an experience of by WILMA K. *
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Using Google I had to navigate down a bit to actually find the Swatch homepage. After that it was ok.
Review of , following an experience of by HEBER M. *
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The website was a bit annoying with the constant popup to save XX amount on a purchase or join the Swatch club It was distracting and annoying with those popping up every 2 minutes.
Review of , following an experience of by WINNIFRED O. *
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Nothing beats your SKINZ watches so it was a treat to order from your website where you had a big selection.
Review of , following an experience of by EDMOND K. *
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Perfect shipping-- arrived early.
Review of , following an experience of by REINA N. *
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Amazing quality.
Review of , following an experience of by MAEVE C. *
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nice watches but the prices are high and shipping takes quite a while
Review of , following an experience of by LOUVENIA L. *
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This $75 watch does not work properly. The day and date will not synchchronize. I called 3 different "customer service" numbers and none of them worked.
Review of , following an experience of by WILL O. *
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The process was very easy and secure. I really loved it and it was delivered on time. I’m enjoying my new watch
Review of , following an experience of by DORRIS D. *
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The website is not working well. Every time you click on the specific item, the pic pops up, but when you click " go back" you don't end up in the same place where you were before you clicked on the " item". The algorithm takes you all way back to the beginning of your search. Also neither web site nor anyone in custom service could explain to me what does it mean "height" of the watch. Its not the size of the watch and not thickness of it. So: what the heck is it?
Review of , following an experience of by WILBERT G. *
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I got a little confused when buying this strap.
Review of , following an experience of by MARIANE M. *
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Great products and customer service
Review of , following an experience of by CATHRYN V. *
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The navigation would be easier if they had a spot (a box or something) in which you could put the name of the watch you are looking for or at least part of it. Would save some time. Otherwise, it’s a fantastic site and I was notified when my watch was shipped. I love my watch! (It’s called Urban Blue, but I couldn’t remember the name and had to search for it until I recognized it by sight.)
Review of , following an experience of by ALISA S. *
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I love it!!! I like to stand out . Swatch definitely helps me do that !!!! Thank you so much!!! I truly appreciate your attention to detail, style, colors..
Review of , following an experience of by ADAH R. *
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I love all my Swatch Watches. The Times Square Store in New York City is where I buy my Watches, since I don't go into the city. I usually speak to Rebekka or Mark all the time, they're very helpful and go out of there way to help me. I sometimes del with Karina,
Review of , following an experience of by MAXIMILLIA W. *
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love my watches~ super cool! I can't wait to get more
Review of , following an experience of by HANNA B. *
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I'm sorry, people, but I bought it as a gift for my grandson for his 16th birthday. I told him I wanted to give him a nice watch and to look around. He found the one he wanted on your website. He'll open his gift on September 23, 2021
Review of , following an experience of by DUANE B. *
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Great experience. Fast and on time delivery
Review of , following an experience of by RAUL E. *
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Looks awesome and fits my small wrist really nice.
Review of , following an experience of by KADEN O. *
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Not what I expected, Pictures make it Nice but when you take it , kind of poor
Review of , following an experience of by JAMIL C. *
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I emailed customer service to cancel the order as it wasn’t arriving on time .. never got a response
Review of , following an experience of by HOLLIS W. *
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Shipped promptly & well packed.
Review of , following an experience of by LURA C. *
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I have tried to find a way through your website to get help with a faulty watch I received. No go. The only phone number is one where you hold for hours, get rude employers (who hang up on you) and it has been the most frustrating experience ever.
Review of , following an experience of by PAYTON K. *
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The watch is as expected, exceptionally well made for the price point. Albeit, the packaging is subpar. Maybe they are trying to go eco friendly with a cardboard vs plastic case. The case is damaged from delivery and is not strong enough to maintain integrity for storing the watch. I emailed customer service but never heard back with a response.
Review of , following an experience of by SAVANAH R. *
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Love the watch, as always, and the online shipment worked well.
Review of , following an experience of by GRETCHEN K. *
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The tracking id sent to me was incorrect.
Review of , following an experience of by LOLITA S. *
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Delivery was quick and easy
Review of , following an experience of by SASHA S. *
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This’s a classic, modern and minimalist style. It’s very versatile. Love it. Can’t comment on duration since I got it about a month ago.
Review of , following an experience of by BAILEY H. *
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The navigation and payment were easy.
Review of , following an experience of by SUSANNA K. *
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Horrible! Wrong online description. Wait time to speak to a live person is over 50 min and reps do not speak any English.
Review of , following an experience of by KALI B. *
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Fast, easy shopping, quick delivery, A*
Review of , following an experience of by RUTH S. *
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No complaints
Review of , following an experience of by PAULA B. *
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See my note below about the packaging of your product.
Review of , following an experience of by AURELIA K. *
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The site is smooth and updated my delivery times well
Review of , following an experience of by ITZEL S. *
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Excellent product and Excellent service. I definitely recommend swatch watches
Review of , following an experience of by MARGARETE C. *
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The website is easy to navigate and has great displays. I love their simple classic watches. They can last a long time if properly cared for.
Review of , following an experience of by HUNTER M. *
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